Director, Aftermarket Sales, Parts and Services

Job Details

Job Location AAON Tulsa - Tulsa, OK Position Type Full Time Job Shift Day

Description

Job Summary: Develop and execute strategies to drive revenue growth in the aftermarket sector. Involves leading aftermarket parts and service development teams, including operations, aftermarket sales managers, retail sales, managing customer relationships, and ensuring the efficient delivery of parts and services to meet customer needs.

Essential Job Duties and Responsibilities:

• Develops and implements a comprehensive aftermarket sales and services strategy aligned with the overall company goals.
• Identifies market trends, customer needs, and competitive forces to inform strategic decision-making.
• Leads, mentors, and develops a high-performing team of sales, parts, and service professionals.
• Sets clear performance expectations and provides ongoing feedback to ensure team success.
• Drives aftermarket sales growth through effective sales strategies, account management, and customer relationship development.
• Collaborates with the sales team to identify new business opportunities and expand the customer base.
• Oversees representative service development to ensure timely and efficient delivery of aftermarket parts and rep based mechanical services.
• Implements best practices to enhance customer satisfaction and loyalty.
• Develops and manages the aftermarket budget, including revenue forecasts, expenses, and profitability.
• Monitors and analyzes key performance indicators to track the success of aftermarket initiatives.
• Collaborates with other departments, including engineering, marketing, and manufacturing, to ensure seamless coordination in delivering aftermarket solutions.
• Works closely with the product development team to enhance aftermarket offerings based on customer feedback and market trends.
• Cultivates and maintains strong relationships with key customers and partners.
• Addresses customer concerns, resolves issues promptly, and ensures a positive customer experience.
• Identifies areas for process improvement within the aftermarket sales and service operations.
• Implements efficiency measures to enhance productivity and reduce costs.
  

Qualifications

Education and Experience Requirements:
Bachelor's degree in Business, Marketing, Engineering or a related field and 10 years of experience in aftermarket sales and services with a track record of achieving revenue targets or an equivalent combination of education and experience.

Knowledge, Skills, and Abilities:

• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• Analytical mindset with the ability to make data-driven decisions.
• Knowledge of the industry and understanding of aftermarket trends.

Work Environment:

• Ability to lift up to 25 lbs.
• Ability to sit or stand for up to 95% of the work hours.
• Job requires periodic visits to the manufacturing facility with seasonal hot and cold temperatures, dust, loud noises and some chemical fume exposure.
• Requires travel up to 25% of the time.

Disclaimer:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at a time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.