Full Job Description: Desktop Support Analyst
Grade: Hourly 16 | H-16
Tulsa Public Schools’ existing salary schedules provide career increment adjustments based on education/experience and/or years of creditable service. For more information about the salary for this specific position please review the Salary Schedule for the corresponding Salary Grade (listed above).
For more information on our comprehensive benefits packages, please visit: Compensation and Benefits website.
About Our District:
At Tulsa Public Schools, our mission is to inspire and prepare every student to love learning, achieve ambitious goals, and make positive contributions to our world. We are the destination for extraordinary educators and staff who work with our community and families to ignite the joy of learning and prepare every student for the greatest success in college, careers, and life. Our core values of equity, character, excellence, team, and joy guide how we work and interact with each other and our community.
Position Summary:
Installation and support of district hardware and software at administrative and school sites. Interface with vendors on third party support or maintenance agreements. Troubleshoot advanced hardware and software problems. Assist in making recommendations for District hardware and software support levels.
Minimum Qualifications:
Education:
• High school diploma or equivalent
Experience:
• Three (3) years PC and peripheral support and troubleshooting experience
Specialized Knowledge, Licenses, Etc.:
• CompTIA A+ certification or equivalent education/experience
• Microsoft or Apple OS certification or equivalent education/experience
• Dell hardware certification or equivalent education/experience
• Understanding of Active Directory and DNS
• Strong knowledge of Microsoft Windows 11
• Familiarity with Apple OS
• Experience with Chrome OS and device repair
• Bilingual in Spanish preferred
• Possess or ability to obtain an Oklahoma Driver’s License
Physical Requirements:
• Ability to lift up to 50 lbs. unassisted and up to 100 lbs. assisted
• Ability to bend and stoop