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CUSTOMER SERVICE TIER I

CUSTOMER SERVICE TIER I

locationTulsa, OK, USA
remoteOnsite
PublishedPublished: Published 1 week ago
Customer Service

Schedule: 10am to 7pm, Must be able to work weekends!

EXAMPLES OF WORK PERFORMED FOR CUSTOMER SERVICE TIER I:

  • Provide timely and accurate information to customers' requests and concerns.
  • Assist customers, sales, and delivery drivers with purchases.
  • Inbound calls and face to face interaction with customers regarding warranties and returns.
  • Orders all parts for missing hardware, legs, finials, upholstery/leather replacement panels.
  • Flows up with factory on outstanding service orders to update status.
  • Works non-sellable report to eliminate items waiting on parts.
  • Partner with sales associates to meet and exceed customer service expectations.
  • Ability to organize and manage multiple priorities.
  • Maintain the office appearance by keeping everything neat and clean.
  • File the daily invoices.
  • Any other duties as directed by management.

Perks that come with the job as Customer Service Tier I:

  • Fun work environment!!
  • Benefits Package - Health, Dental & Vision, 401k, Life Insurance, HSA, FSA, Accident, Critical Illness, and Hospital Indemnity coverage, Short- and Long-Term Disability and Employee Assistance Program
  • Zeera - a mental health wellbeing benefit
  • Paid Vacation
  • Employee Discounts 10%

EMPLOYMENT STANDARDS FOR CUSTOMER SERVICE TIER I: Ability to repetitively use arms, hands and fingers; ability to communicate effectively with team members; positive attitude when working with customers; customer service experience preferred. Knowledge of employment and merchandise handling procedures.

PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening and repetitive motion.

Heavy Work: Lifting up to 20 lbs. occasionally.

Work Environment: Indoor climate-controlled environment.

Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.

*Non-Safety Sensitive*