Customer Service Representative - Overnight

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary
This customer service position interacts directly with customers to answer questions, solve problems, provide education, and maintains our company’s reputation for high-quality service. It requires independent and self-directed performance. The primary function is to effectively handle incoming or outgoing phone calls to patients, clients, and other customers while proactively gaining patient and order information. This position requires a working knowledge of insurance, health care, reimbursement-related requirements for dispensing, processing of new referrals, and providing customer education, and routine assessment and problem identification with appropriate escalation to a pharmacist.

Work Schedule(s) Available:

11:30pm - 8:00am EST (Tuesday-Saturday)

10:00pm - 8:30am EST (Tuesday, Thursday, Friday, Saturday)

**Must live within 75 miles of our Specialty Sites in Monroeville, Pa or Orlando, FL**

Required Qualifications

• One year experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
• One year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
• One year computer keyboarding experience, skills and aptitude

Preferred Qualifications

• Prefer healthcare work experience and familiarity with benefits, insurance, prescriptions, medical terminology

Knowledge, Skills & Abilities:

Qualified candidates will be comfortable in a multi-tasking, high-energy environment. Creative problem solvers with a passion for excellent customer service.

• Customer service orientation and ability to adapt/respond professionally
• High volume phone contact handling and verbal communication skills including active listening
• Ability to capture necessary information from the patient discussion while multi-tasking and toggling between numerous computer applications
• Ability to multi-task, prioritize and manage time effectively
• Problem solving skills, conflict resolution, and ability to think under pressure
• Use of empathy and patience when dealing with confused or irate customer
• Attention to detail

If hired with certification/license, the expectation is to maintain the certification/license.

Education High School Diploma or General Equivalent Development (GED) or equivalent combination of relevant education and experience may substitute.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $25.65

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 04/25/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.