Customer Relations Specialist

Job Details

Level Experienced Job Location Community Care College - Tulsa, OK Position Type Part Time Education Level High School Job Category Education

Description

The Customer Relations Specialist will be the first point of contact for the public, on the phone and in person, creating an environment of excellence in customer service. Answering a multi-line phone system, project management, becoming well-versed in admissions, and taking lead calls from prospective students. Will assist other departments daily with administrative and clerical duties.

Primary Responsibilities:

• Greet all visitors entering and exiting the building
• Answer multi-phone lines
• Transfer calls, retrieve and take messages
• Train with Admissions Department on lead calls
• Maintain communication with the maintenance and housekeeping departments
• Assist Admissions with bulk mail-outs as needed
• Print school catalogs and other school-related documents
• Accept and sign for deliveries
• Sort incoming and outgoing correspondence, distribute received faxes
• Maintain front desk supplies and place orders as needed
• Answer questions for prospective students (as much as possible) if Admissions is not available
• Assist new students on their first day
• Develop strategies and carry out routine office duties to achieve efficiency and effectiveness
• Develop and maintain efficient filing systems as needed
• Handle confidential materials relevant to company business
• Organize materials and data appropriately in both hard and electronic formats
• Executing special projects as assigned
• Produce high-quality communications, oral and written, on behalf of the College
• Prepare reports and other documents when necessary
• Manage projects that may include researching, typing, compiling data, and communicating with various individuals or departments to obtain appropriate information
• Interact daily with students (customers), management, vendors, and employees ensuring that high-quality standards and corporate values are portrayed on behalf of the College
• Report all complaints to the supervisor or general manager
• Complete incident/accident/compliant forms when needed for HR
• Resolve customer issues and requests in an efficient and quick manner
• Participate in a minimum of two professional developments per year.

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life insurance
• Generous PTO policy
• Personal days
• Paid holidays
• Birthday holiday
• Bereavement
• Volunteer Day
• Educational Assistance Program
• 401k retirement plan
• 401k match
• Discounted gym membership
• Free monthly services
• Community service benefit

Qualifications

Skills & Abilities:

• Must have high regard for personal hygiene
• Professional appearance
• Welcoming, friendly, positive outgoing personality
• Must excel in customer service
• Clear, concise communications skills
• Excellent organizational skills
• Ability to maintain confidentiality is a must
• Computer literacy required, with advanced proficiency in using the internet, email, software/apps such as Google Workspace, Microsoft Office (MS Word, Excel, PowerPoint)
• Ability to quickly learn other basic campus management software

Education & Experience:

• High School Diploma or equivalent (required)
• Associate degree from an accredited institution (preferred)
• Minimum of two years of customer service experience (required)
• Two years of front desk/administrative experience (preferred)