Customer Relations Specialist

Job Details

Level Experienced

Description

Clary Sage College is seeking a professional to work the busy front desk as a Customer Relations Specialist (CRS)! The CRS will be the first point of contact for the public, on the phone and in person, creating an environment of excellence in customer service. Answer multi-line phone systems, assist clients in scheduling services, operate the salon register, and uphold excellent cash-handling skills. Interact daily with students (customers), management, vendors, and employees, ensuring that high-quality standards and corporate values are portrayed on behalf of the College. Must have a minimum of two years in customer service. Ability to answer multi-line phones, computer skills, professional appearance. Applicant needs to be extremely welcoming, friendly and have a clear concise phone voice. Beauty industry knowledge is a plus. Full-time with great benefits. Hours of work will be Mon. through Fri. from 7:30 am to 4:30 pm.

General Responsibilities:

• Greet all visitors entering and exiting the building
• Answer multi-phone lines, transfer calls, retrieve and take messages
• Operate Meevo salon software/register. Conduct transactions, cash handling, and drawer balancing procedures.
• Maintain communication with the maintenance and housekeeping departments
• Sort incoming and outgoing correspondence, distribute received faxes
• Organize materials and data appropriately in both hard and electronic formats
• Executing special projects as assigned
• Interact daily with students, salon/spa clients, management, vendors, and employees, ensuring that high-quality standards and corporate values are portrayed on behalf of the College
• Serve as a resource for general product knowledge to all customers.
• Report complaints to the Customer Relations Manger or Campus Director
• Complete incident/accident/compliant forms when needed for HR
• Resolve customer issues and requests in an efficient and quick manner
• Participate in a minimum of two professional developments per year
• Other duties as assigned

Benefits:

• Health, Dental, Vision, Life Insurance
• Generous paid time off policy
• Paid holidays, Birthday, Bereavement, and Volunteer Day
• Educational Assistance Program
• 401k retirement plan and 4% match
• Free monthly student services at Clary Sage College and Community Care College

Who We Are:

Community HigherEd Institute is Oklahoma’s only private non-profit technical college system based in Tulsa, Oklahoma that is dedicated to improving the lives of aspiring professionals through each of its three campuses, Community Care College, Clary Sage College, and Oklahoma Technical College.

Established in 1995, The College’s mission is to transform lives and contribute to society by providing career-focused higher education opportunities that empower students to obtain successful employment, develop leadership skills, and serve their communities. The College culture is encapsulated in the C.A.R.E.S acronym that highlights the engrained mentality of all members of faculty, staff, and administration alike: courtesy, accountability, respect, excellence, and success.

Qualifications

Skills & Abilities:

• Must have high regard for personal hygiene and professional appearance
• Welcoming, friendly, positive outgoing personality
• Must excel in customer service
• Clear, concise communication skills
• Excellent multi-tasking and organizational skills
• The ability to maintain confidentiality is a must

Education & Experience:

• High School Diploma or equivalent (required)
• Minimum of two years of customer service experience (required)
• Two years of front desk/administrative experience (preferred)

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to work in a seated position, stand up, walk, reach with hands and arms, stoop, kneel, and crouch. Must regularly lift and move up to 25 lbs.