Customer Experience (CX) Accounts Receivable Supervisor - Gulf Coast
Location:
Tulsa, OK - W. 7th St. - ManagementHow will you CONTRIBUTE and GROW?
The Customer Experience (CX) Accounts Receivable Supervisor is responsible for the supervision of a team of CX Representatives and Specialists. This role will be responsible for evaluating and enhancing practices and procedures impacting the customer experience in an innovative, customer centric and commercially oriented environment with the expressed purpose of implementing digital capabilities to optimize each step of the customer journey and positively transform business processes. The goal is to create and maintain an effortless customer experience resulting in increased customer loyalty, advocacy, and increased purchases.Develop and implement a plan to achieve the divisional accounts receivable goals, monitor/measure receivable performance and provide support/reporting to Division management.
Provide training and education to CXRs and CXSs related to credit policies and procedures. Identify issues with billing, pricing or other customer experience areas. Escalate credit sign-offs as appropriate and ensure audits of customer accounts for compliance.
Implement Division plans for maximizing cash collections and appropriate handling of the accounts receivable portfolio.
Negotiate the resolution of collection matters with customers, escalating critical matters to CX Accounts Receivable Manager.
Develop and maintain close working relationships with the Regional Company AVPs, DMs, Account Managers and Branch Managers.
Work closely with the Division related to master data, customer pricing, sales tax, and cylinder control.
Support the Division Customer Experience organization through goal-setting, evaluations, positive feedback, discipline and on-going coaching ensuring activities are performed within department and Company policy.
Identify staffing issues with performance evaluations, training, and scheduling of resources.
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Are you a MATCH?
Associate or Bachelor degree preferred and a minimum of two years in a team leader or supervisory role. Candidates without a degree need an additional two years supervisory experience.
Two-plus years accounts receivable experience in a high-volume, fast-paced environment with some experience as a Customer Experience Representative a plus.
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We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.
We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates.
Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees’ dependents, and an Airgas Scholarship Program for dependent children.
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Your differences enhance our performance
At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
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Equal Employment Opportunity Information
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company’s written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.
Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.
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