Business Systems Analyst

Business Systems Analyst

What you can expect

Zoom’s Business Applications org is looking for a Business Systems Analyst (BSA) who will support Go-To- Market business teams. This person will be responsible for analyzing, designing, and implementing business systems and processes that support the sales organization. The role requires a deep understanding of sales processes, Go-To-Market strategies, and CRM systems (such as Salesforce). The BSA will collaborate closely with sales, marketing, and engineering teams to optimize systems, drive efficiency, and drive the transformational journey supporting overall sales strategy.

About the Team

Zoom's Information Technology team is dedicated to delivering customer happiness, enhancing business efficiency, and fostering agility through innovation, data insights, and automation. Our impact is evident in seamless user experiences, streamlining processes, and supporting Zoom's growth in communication and collaboration.

Responsibilities

• Partnering with Sales Operations, FP&A and Compensation teams to drive automations in our Lead to Quote, Reporting and Compensation processes

• Collaborating with Salesforce, Zuora, Data Science, and Engineering teams to define functional requirements, process flows, and tasks for scalable technology solutions.

• Facilitating requirements and solution review sessions with business teams, functional owners and end-users to ensure alignment and avoid surprises

• Collaborating with architects, developers, testers and other project team members to translate requirements, design and develop solutions,

• Leading delivery teams on development, testing, deployment and post launch activities

• Developing powerful relationships across the organization, acting as a subject matter expert (SME)

  and trusted advisor in all processes related to sales

What we’re looking for

• Hold a Bachelor's in Computer Science, Management of Information Systems, or equivalent

• Have extensive experience(7+) analyzing business requirements, developing and documenting

  process flows and solution design, including developing project /sprint plans

• Have extensive experience(4+) with Salesforce.com, focusing on Sales Cloud (Leads, Opportunities, Contracts, Quotes) and integrations with tools like LeadSpace, LeanData, Pardot, and Marketo

• Experience collaborating with business stakeholders, solution architects, developers and testers to drive end-to-end solutions

• Demonstrate expertise in business process modeling and diagramming (swimlane, sequence diagrams, process flows, UML, wireframes), as well as prototyping solutions in Salesforce.

• Experience with supporting technologies such as JIRA, Confluence, Lucidchart, SOQL, SQL

• Experience with compensation models for Sales teams in a SaaS environment is a nice to have

Salary Range or On Target Earnings:

Minimum:

$94,600.00

Maximum:

$218,700.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

09/12/24

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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