Billing Account Representative

Job location: Virtual within commutable distance to Tampa FL, Aurora IL, Cary NC, or Charlotte NC offices

Role Value Proposition:

Responsible for bill entry, payment application and refund check processing in support of National Accounts group customers.

Key Responsibilities:

• Receives and processes moderate to complex bills and payments
• Inputs various forms of payments into the billing systems and ensures accurate application of premium in a timely manner.
• Reviews billing history and makes determination, within authorized limits and procedures, to credit, apply, suspend or refund premium. Contacts service partners or customer to clarify issues on complex or referred cases and takes appropriate action based on research.
• Reconciles daily transactions and report discrepancies.
• Proactively monitors billing transmission and payment processes for assigned block in order to prevent billing issues and avoid escalations

Essential Business Experience and Technical Skills:

• Working knowledge of remittance processing and billing or related experience

• High School Diploma

• 2-4 years business experience.

• Detail oriented with basic math skills.

• Strong time management and organizational skills.

• Ability to communicate effectively and work in team environment.