Account Relationship Manager - Payers & ACOs

Classification: Exempt

Reports To: Client Services Manager

Company Overview

MyHealth Access Network is a 501(c)(3) non-profit statewide Health Information Exchange (HIE) that provides cutting-edge technology solutions to improve patient care by facilitating collaboration between providers. We coordinate care across various agencies, supporting not only physical health but also addressing social determinants of health. MyHealth also empowers community-wide initiatives aimed at improving health and empowers patients facing social difficulties through screening and referral to essential life services. Our commitment to the 5 rights of health information—right patient, right provider, right information, at the right time, in the right setting—ensures better patient outcomes while safeguarding individual privacy.

Position Summary

We are seeking a dedicated Account Relationship Manager (ARM) specializing in Medical Insurance Providers (Payers) and Accountable Care Organizations (ACOs). This role will be focused on understanding the unique needs of these clients, particularly around data quality, reporting, care management, quality measures, and value-based care initiatives. The ARM will be the key liaison ensuring that payers and ACOs leverage MyHealth’s services to improve their data-driven decision-making and care coordination.

Key Responsibilities Include:

1. Relationship Building and Outreach Responsibilities:

• Build and maintain long-term relationships with Payers and ACOs, ensuring that their data and reporting needs are met through our HIE services.
• Serve as a subject matter expert on data quality, healthcare analytics, and value-based care programs (e.g., Quality Measures, HEDIS, ACO reporting).
• Act as the liaison between Payer/ACO clients and internal teams to ensure the successful delivery of MyHealth products and services.
• Collaborate with cross-functional teams to ensure that data quality and reporting standards meet the requirements of Payers and ACOs.
• Track key performance metrics and client engagement, focusing on improving outcomes in care coordination, quality reporting, and population health.
• Regularly communicate updates, progress, and future initiatives to Payer and ACO leadership.
• Assist in resolving any data-related issues or escalations, working with internal teams to implement solutions.

Qualifications:

• 3+ years of experience working with or within Payers, ACOs, or healthcare organizations, particularly focused on data quality, reporting, and care management.
• Strong knowledge of healthcare data standards, including claims data, quality measures, and population health metrics.
• Familiarity with claims data and All Payer Claims Databases, and understanding how these can be utilized to drive product development and improve client engagement.
• Experience working with Healthcare Information Exchanges (HIEs) or similar healthcare data-sharing platforms.
• Excellent communication skills with the ability to engage senior leaders and C-suite executives within Payer organizations.
• Proficiency in Microsoft Office, especially Excel, PowerPoint, and CRM systems (preferably Salesforce).

Education/Experience:

• Bachelor’s Degree in Healthcare Management, Business, or related field preferred.
• Experience with care management tools, healthcare analytics platforms, or HIE systems.
• Experience managing contracts with Payers, ACOs, and understanding population health initiatives and quality measure reporting.

Supervisory Responsibilities:

None

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is required to lift a maximum of 30 pounds.

Position Type/Expected Hours of Work

This is a remote position. The employee must have a private location from which to work, with Internet access and a personal smartphone with capability to be secured and have support for SMS, apps for multifactor authentication and remote hotspot (technology stipend provided to help offset costs). Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of 8:30 a.m. to 5 p.m. CST. and must work 40 hours each week to maintain full-time status.

Work Environment

This job operates in a professional virtual office environment (Remote). This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, fax machines, paper binders and paper cutters.

While performing the duties of this job, the employee is regularly required to read (see), talk and hear. The employee frequently is required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is required to lift a maximum of 30 pounds.

Travel

Occasional travel may be required in support of on-site meetings, projects and customers, primarily local and statewide.

AAP/EEO Statement

MyHealth expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. The following are always expected:

• Comply with employee handbook
• Be prompt and on time
• Communicate clearly
• Treat others with respect
• Maintain confidentiality where appropriate
• Be honest and open with questions, concerns and feedback for others