Account Executive (Small Group Account Manager)

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary
As an Account Executive, you will manage a book of business of Aetna Funding Advantage (AFA) and 51-100 Fully Insured, along with dental/vision. Account Executives act as the liaison between Brokers/GAs and cross-functional internal teams, and are responsible for ensuring timely/successful delivery of customer renewals, and helping manage timely support for broker/customer inquiries. Excellent communication skills are required to ensure we understand our customer's needs and are able to build long-lasting, mutually beneficial relationships with our key business stakeholders. Additionally, Account Executives are expected to demonstrate a high level of customer service through the execution of accuracy, responsiveness, reliability, and professionalism on all interactions. This will include managing the resolution status of routine to complex requests related to our customers' business requirements; including but not limited to:

• Accountable for building and maintaining strong relationships with assigned brokers & book of business to ensure case renewal and retention. Responsibilities include delivering & securing renewals and cross-selling dental & vision
• Determine concerns/barriers for retention of customers; identify top concerns and review mitigation strategy with leadership. Discuss and present solutions and collaborate with internal partners to enhance broker/customer experience.
• Driving Practical and Creative Solutions- Critically thinking about complex situations to find optimal outcome.
• Collaborates with account team members and functional support areas on more complex product or service issues to ensure client’s needs are met.
• Engaging Appropriate Resources - Discuss information at varying degrees of complexity, at varying stages of progression, and engage internal or customer resources to drive issue resolution.
• Work within deadlines and drive resolution within a timely manner.
• Responsible for utilizing member-focused strategies to improve member experience and customer satisfaction.
• Renewal Implementation- Lead implementation of renewal by working with cross-functional internal teams, consultants and customer.
• Reviews and consultatively presents customer reporting with meaningful analytics, trending and insightful recommendations for additional programs and services.
• Supports operations and sales teams on ad hoc projects.
• Required to communicate with internal and external parties telephonically and/or in person. May require travel to offsite locations for in-person meetings and training.

Required Qualifications

• 3-5 years of client relationship experience within the Heath Insurance Industry.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office products (Word, Excel, PowerPoint, Teams).
• Health & Life Insurance license.
• Medical, Dental and Pharmacy product experience.

Preferred Qualifications

• 2+ years Account Management, Health Insurance Industry experience.

Education

• Bachelor's Degree or equivalent work experience (HS Diploma + 4 years relevant experience).

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$46,988.00 - $91,014.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 06/24/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.