Account Executive - Japan

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Atlassian is revolutionizing the software development industry and helping teams all around the world like NASA, Nike, Pixar and Tesla to promote humanity through the power of software & collaboration. We have over 236,000 customers worldwide, and the Account Executive help the largest of those accounts scale their investments in Atlassian.

This Account-based Selling role will join our Japan team. Our Account Executives build and implement a sales strategy to improve the adoption of select products and services to our Enterprise customer base. At the same time, we want our Account Executives to be a promoter for their customers, sharing experiences and suggestions with our product and engineering teams, and optimizing our customer experience. All of this is done in tight coordination with our Channel Partners, Product Specialists, and Marketing organization.

Account Executives are consultative, solution-oriented, and creative. They are able to think strategically and effectively prioritize resources to meet the needs of our customers. You need to understand the Enterprise Sales process and be able to help us apply what could work to the Atlassian sales model.

• Develop and implement named Account or Territory plans geared at both maximising expansion opportunities across a wide portfolio of products and ensuring high bar of customer success

• Maintain full Account ownership while coordinating with a variety of roles (including EDR, LA, Align, TAM, and CSM functions) to ensure a seamless customer experience

• Work closely with colleagues in the Channel, EDR, and Loyalty teams to build and execute on effective sales strategies for designated territory or named Accounts

• Strong interlock and engagement with Technical Account Managers to understand technical initiatives and business outcomes

• Team up with the Loyalty Advocate team (Renewals Team) to maximise customer health and retention

• Funnel key customer feedback through Field Ops Insights team

• Establish and maintain productive peer-to-peer relationships with internal Atlassian stakeholders, Solution Partners, and key customers

• 5+ years of experience managing important customer relationships and closing strategic sales opportunities

• Experience utilising a CRM to achieve and correlate key performance metrics

• Build territory and strategic account plans

• Experience leading Account teams to promote successful customer outcomes

• Engage customers with a consultative, solution-oriented approach in discovering new opportunities

• Experience meeting performance targets

• Contribute to the team culture in a positive, impactful way

• Business Level Japanese or above

• Business Level English or above

It's a bonus, but not required, if you have:

• Experience selling SaaS to Dev/IT audiences

• Solution selling to VP and C-level Executives

• Experience working with a channel sales organisation

• Familiarity with Atlassian's suite of products

• Experience with both on-premise and cloud software solutions

Our perks & benefits

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefitsto learn more.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.

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