At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Position Summary
This position is responsible for making outbound calls to
prospective members offering our Medicare plan.
Make outbound calls for retention efforts.
Provide support to sales representatives .
Respond to incoming customer service inquiries.
Able to work alternate hours (i.e. Overtime, Saturdays),
depends on business needs
Required Qualifications
Be located in Maricopa county or surrounding area
and commute to AZ office location if needed
1-3 years of Customer Service Experience
1-3 years of Call Center Experience
Possess effective telephone skills, problem identification
and resolution skills.
1-3 years of Medicare Knowledge
1-3 years of Medicaid Knowledge
Ability to use different computer programs (i.e. Microsoft Office)
QuickBase
Preferred Qualifications
Strong organizational skills
Detail oriented
Able to work independently
Bilingual (Spanish)preferred
Education
High School diploma, G.E.D. or equivalent experience
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$18.50 - $35.29This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 04/03/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.