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What you can expectZoom is looking for SLED Account Executives to sell our Zoom Workplace. Our SLED Account Executives engage with State and Local institutions, of all sizes, in a defined geographic territory. You’ll build positive, trusted relationships with decision makers and help the institutions realize the value of their investments.About the TeamAs a member of the Zoom sales team, you will empower Zoom’s SLED institutions to discover flexible solutions for modern team collaboration. You will advocate the innovative power of our platform to make organizations more productive, collaborative, and mobile.Responsibilities<ul> <li>Selling Zoom’s UCaaS collaboration platform to large and small State and Local institutions.</li> <li>Driving net new opportunities, engaging technical resources as needed</li> <li>Engaging with Executive Level administrators and IT Staff (CIOs &amp; IT Directors) to address business needs</li> <li>Meeting or exceeding sales and product objectives as assigned by selling Zoom services into SLED accounts</li> <li>Working strategically with management to deliver forecasts, identify trendinG opportunities/challenges, and provide recommended solutions</li> <li>Creating and delivering client demos/ presentations, quotes/ proposals, and Quarterly Business Reviews (QBRs)</li> <li>Utilizing solution and value-selling techniques along with objection handling to effectively guide sales process to close</li> <li>Prospecting net new logos, develop and maintain business within existing accounts and manage complex sales situations / large projects</li> </ul>What we’re looking for<ul> <li>5+ years of Account Executive sales experience with State and Local institutions</li> <li>Experience directing UCaaS/SaaS/Cloud selling experience</li> <li>Experience closing with a history of meeting sales quotas</li> <li>Experience with Customer Relationship Management (CRM) tools</li> </ul>Salary Range or On Target Earnings:Minimum:$160 000,00Maximum:$320 000,00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.Note: Starting pay will be based on a number of factors and commensurate with qualifications &amp; experience.We also have a location based compensation structure; there may be a different range for candidates in this and other locationsAt Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!Anticipated Position Close Date:11/29/24Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click <a href="https://careers.zoom.us/benefits" target="_blank">Learn</a><a href="http://careers.zoom.us/benefits" target="_blank"> </a>for more information.About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment. Our Commitment​ We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need assistance navigating the interview process due to a medical disability, please submit an <a href="https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&amp;d=1127274756253361" target="_blank">Accommodations Request Form</a> and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.#LI-Remote

Zoom

SLED Account Executive

What you can expectAs a Technical Project Manager, you will lead and oversee the planning, execution, and delivery of technical projects. You will ensure that projects are completed on time, within budget, and meet quality standards. Your role is crucial in coordinating resources, managing stakeholders, and mitigating risks to achieve project success. About the TeamIn this role, you will be responsible for the overall delivery of new features for Zoom Contact Center. This includes project managing the release plans, diving into the feature technical discussions and coordinating with product managers, engineers, designers and operations.Responsibilities<ul> <li>Participating in Zoom Phone and Contact Center deployment projects by gathering requirements and designing and deploying solutions.</li> <li>Reviewing system configurations to determine the impact of known and anticipated business needs. Then, research, evaluate, design, and propose solutions to meet those needs, following best practices.</li> <li>Managing the execution of the project plan including deliverables, timeline, scope, schedule and billing while regularly communicating project status.</li> <li>Migrating customers from voice and video solutions to Zoom and 3rd party solutions.</li> <li>Maintaining internal process tracking updates including scheduling, documentation, porting and billing in accordance with the deployment project.</li> <li>Exchanging information, verbally and in writing, clearly, accurately, reliably, and timely.</li> <li>Documenting best practices and create a deployment and support playbook.</li> </ul>What we’re looking for<ul> <li>Have Bachelor's in CS, MIS, or its equivalent and at least 10+ years of experience designing and implementing Voice/Video and Contact Center solutions. Experience deploying Zoom Phone.</li> <li>Have experience with Voice/Video and Contact Center best practices, processes, and procedures for design, deployment, and support.</li> <li>Experience with migrations to Cloud Voice &amp; Cloud Contact Center solutions.</li> <li>Have knowledge of deployments for SBCs, trunks, and gateways.</li> <li>Have knowledge of VoIP and SIP protocols.</li> <li>Have background and knowledge of Voice Solutions (Zoom Phone, Cisco, Ring Central, Microsoft, 8x8, Avaya, Mitel, Vonage, etc.).</li> <li>Have background and knowledge of Contact Center solutions (Five9, Salesforce.com, Genesys, 8x8, Twilio, InContact, TalkDesk, etc.).</li> <li>Have Networking Experience and a good understanding of network requirements for Voice and Video deployments.</li> </ul>Salary Range or On Target Earnings:Minimum:$76,800.00Maximum:$186,200.00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.Note: Starting pay will be based on a number of factors and commensurate with qualifications &amp; experience.We also have a location based compensation structure; there may be a different range for candidates in this and other locations.Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click <a href="https://careers.zoom.us/benefits" target="_blank">Learn</a><a href="http://careers.zoom.us/benefits" target="_blank"> </a>for more information.About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment. Our Commitment​ We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.If you need assistance navigating the interview process due to a medical disability, please submit an <a href="https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&amp;d=1127274756253361" target="_blank">Accommodations Request Form</a> and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.Think of this opportunity as a marathon, not a sprint! We're building a strong team at Zoom, and we're looking for talented individuals to join us for the long haul. No need to rush your application – take your time to ensure it's a good fit for your career goals. We continuously review applications, so submit yours whenever you're ready to take the next step.#LI-Remote

Technical Project Manager

What you can expect The Procurement Category Lead, Hardware and Datacenter will be responsible for Zoom’s end-to-end procurement activities, including: partnering with internal stakeholders, data analysis, research, strategy development, and proposal analysis and implementation. The assigned commodities emphasize datacenter hardware such as servers, power distribution units, racks, switches, cables and optics, and other data center related equipment. Responsibilities <ul> <li>Developing stakeholder support and cooperation on assigned commodities. </li> <li> Designing, conducting and synthesizing supplier, industry, and market research for assigned commodities to develop sourcing strategy. </li> <li>Processing of data collection and analysis of spend data for assigned commodities. </li> <li>Ensuring commodity spend is under management and contract compliance. </li> <li>Developing sourcing strategy to support strategic commodity planning and savings. </li> <li>Establishing metrics and tools to monitor progress and supplier scorecards. </li> <li>Implementing agreements to consolidate suppliers/spend.</li> <li>Providing analysis of existing requirements/pricing to ensure cost-effective options.</li> <li>Analyzing historical spend as well as forecast to track savings by commodity.</li> <li>Developing solid understanding of cost drivers and contracts by commodity.</li> <li>Maintaining day-to-day supplier relationships; act as the lead point of contact on all commercial issues.</li> <li>Identifying and negotiating commercial cost reduction opportunities</li> <li>Supporting Product/Engineering to identify suppliers available for sourcing.</li> <li>Issuing RFx for sourcing assigned commodities.</li> <li>Reviewing, analyzing and clarifying quote packages from suppliers.</li> <li>Negotiating, evaluating and issuing PO’s for assigned commodities.</li> <li>Working on “Lean” initiatives and identifying other sourcing efficiencies via benchmarking, VA/VE, competitive quotes and resourcing.</li> </ul>​What we’re looking for <ul> <li>Have five years experience in procuring datacenter hardware/Colocation </li> <li>Have understanding of hardware, Colocation professional services and vendors and related contracts </li> <li>Experience in working with datacenter hardware vendors and/or service providers </li> <li>Have hi-tech, SaaS experience </li> <li>Have excellent Excel skills</li> <li>Have strategic sourcing, opportunity analysis, and contract negotiations experience</li> <li>Have demonstrated ability to identify business process issues and drive improvement.</li> <li>Have organizational skills to manage and track transactional details</li> <li>Have the ability to travel domestically and internationally up to 20% of the time</li> </ul>Salary Range or On Target Earnings:Minimum:$121,600.00Maximum:$266,000.00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.Note: Starting pay will be based on a number of factors and commensurate with qualifications &amp; experience.We also have a location based compensation structure; there may be a different range for candidates in this and other locationsAt Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!Anticipated Position Close Date:11/20/24Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click <a href="https://careers.zoom.us/benefits" target="_blank">Learn</a><a href="http://careers.zoom.us/benefits" target="_blank"> </a>for more information.About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment. Our Commitment​ We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need assistance navigating the interview process due to a medical disability, please submit an <a href="https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&amp;d=1127274756253361" target="_blank">Accommodations Request Form</a> and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.#LI-Remote

Procurement Category Lead, Hardware and Data Center

Please, note this role is based in Dublin.What you can expectAs a member of the Workvivo Employee Experience (EXP) team you will grow awareness, adoption, and deployment of Workvivo across current Zoom customers. You will also act as a market evangelist within new prospects and customers. At Workvivo, our customers mean everything to us.About the TeamWorkvivo is an employee experience platform designed to amplify workplace culture and foster employee engagement, regardless of location. Committed to customer satisfaction, Workvivo focuses on enhancing employees' working lives across diverse industries globally. As part of Zoom, Workvivo aligns with Zoom's mission to prioritize people, enabling meaningful connections, modern collaboration, and driving innovation in businesses and individual interactions.What we’re looking for<ul> <li>Experience successfully managing an Enterprise and Majors sales cycle (5k employees +) that includes outbound lead generation, customer engagement, business case development and contract negotiation</li> <li>Possess substantial experience hunting &amp; closing experience in a fast- paced SaaS environment</li> <li>Able to establish trust quickly with prospective customers and run a full sales lifecycle, start to finish, within the enterprise segment</li> <li>Experience building &amp; maintaining C-level executive relationships</li> <li>Be detail oriented, organised, ethical, responsible, &amp; self-motivated</li> <li>Be passionate about relationships and the customer experience</li> <li>Be fluent in English</li> </ul>Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click <a href="https://careers.zoom.us/benefits" target="_blank">Learn</a><a href="http://careers.zoom.us/benefits" target="_blank"> </a>for more information.About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment. Our Commitment​ We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.If you need assistance navigating the interview process due to a medical disability, please submit an <a href="https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&amp;d=1127274756253361" target="_blank">Accommodations Request Form</a> and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.#LI-Remote

Account Executive Enterprise, UK&I (Workvivo)

SMB Account Executive- Acquisition (Based in Delhi NCR)What you can expectZoom is looking for a hunter and prospector to create opportunities to sell our Zoom solutions. This team focuses on working with growing organizations with 11~500 employee accounts in India.About the TeamYou will empower existing mid-market organizations to discover additional solutions that will help expand their modern team collaboration. You will advocate the innovative power of our platform to make organizations more productive, collaborative, and mobile. Your opportunity is to delight customers by doing what’s right for their business, to meet them where they are at in their cloud journey and to provide them with the best solutions for innovation.What we’re looking for<ul> <li>2+ years of Account Executive experience in SaaS/ IT company</li> <li>Experience with Customer Relationship Management (CRM) tools and other sales applications (Outreach and Zoominfo)</li> <li>Understand KPIs that drive execution</li> <li>Possess BA/BS or equivalent experience</li> </ul>Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click <a href="https://careers.zoom.us/benefits" target="_blank">Learn</a><a href="http://careers.zoom.us/benefits" target="_blank"> </a>for more information.About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment. Our Commitment​ We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.If you need assistance navigating the interview process due to a medical disability, please submit an <a href="https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&amp;d=1127274756253361" target="_blank">Accommodations Request Form</a> and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.#LI-Remote

Account Executive - SMB(Based in Delhi NCR)

What you can expectThe Events Consultant will join our existing team, to help manage and support the growing demand for Online Event Support. This role will also support public and private training on all of Zoom’s services.About the TeamThis role is part of the Professional Services Organization who are responsible for consultation and deployment of events across Zoom Meetings, Webinars, Sessions and Events. Zoom is a leading provider of video communication and collaboration solutions, dedicated to connecting people through seamless and innovative technology. Our objective is to empower individuals and organizations to achieve more through effective communication and collaborationResponsibilities<ul> <li>Covering all duties of the Event Services Program: discovery calls, fielding and scheduling requests, managing pricing, conducting events to include troubleshooting during these events.</li> <li>Providing high-touch technical troubleshooting / support and project management for customer online events (remotely and on site).</li> <li>Distributing resources accordingly to support online events.</li> <li>Being self-motivated, highly detail oriented and have expert communications and soft skills.</li> <li>Working collaboratively in a fast moving, high growth software company where change is a constant</li> </ul>What we’re looking for<ul> <li>Have experience with Project Management and/or Hybrid or Virtual Event Management.</li> <li>Have experience troubleshooting computer hardware or software; can be Audio Visual (AV) and telephony hardware.</li> <li>Have exceptional communication skills including clear and concise writing, an engaging presentation style, and group facilitation skills.</li> <li>Have leadership and teamwork skills, with a demonstrated ability to collaborate across teams and roles.</li> <li>Have experience working cross-functionally, especially with internal clients or subject matter experts</li> </ul>Salary Range or On Target Earnings:Minimum:$65 200,00Maximum:$158 900,00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.Note: Starting pay will be based on a number of factors and commensurate with qualifications &amp; experience.We also have a location based compensation structure; there may be a different range for candidates in this and other locationsAt Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!Anticipated Position Close Date:11/26/24Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click <a href="https://careers.zoom.us/benefits" target="_blank">Learn</a><a href="http://careers.zoom.us/benefits" target="_blank"> </a>for more information.About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment. Our Commitment​ We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need assistance navigating the interview process due to a medical disability, please submit an <a href="https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&amp;d=1127274756253361" target="_blank">Accommodations Request Form</a> and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.#LI-Remote

Events Consultant

What you can expect Zoom is looking for a Pre-hire Operations Specialist to join our Talent Acquisition Operations &amp; Enablement team. You will be responsible for partnering with recruiters to provide a positive pre-hire experience for our candidates. This role reports to the Head of Global TA Operations &amp; Enablement.This role requires someone with prior experience of generating offers / Employment Agreements from Workday. About the Team Our organization delivers on initiatives that contribute to the success and delivery against TA’s recruiting strategy and vision. The core functions of our TA Operations organization include: tool support, training, resource management, interview scheduling, offer generation, background check processing, and pre-hire support.Responsibilities: <ul><li>Generating offers and employment agreements via Workday, within established SLAs, ensuring all offer details are incorporated as provided by the Recruiter</li></ul> <ul><li>Evangelizing our value of care to incoming Zoomies by answering questions and providing technical and general support throughout the pre-boarding process</li></ul> <ul><li>Providing consistent and effective communication regarding candidate status to Talent partners</li></ul> <ul><li>Initiating and adjudicating background checks globally</li></ul> <ul> <li>Leading team engagement and training, enabling adoption of new tools and processes</li> <li>Partnering with our Workday Recruiting team to solution technical candidate issues</li> <li>Responding to and resolving tickets within established SLAs; process requests related to start date changes and hire rescinds</li> </ul> What we’re looking for<ul> <li>Able to be flexible with working hours, ideally overlapping with Eastern Time (ET)</li> <li>2+ years of experience in recruiting and/or recruiting operations at a fast-growing technology company</li> <li>Have a proficient systems knowledge and ability to learn systems and processes quickly</li> <li>Experience with Workday Recruiting &amp; ServiceNow</li> <li>Have the ability to prioritize work and handle multiple projects simultaneously</li> <li>Have a customer service orientation with a desire to go above and beyond</li> <li>Have a creative, open mind, flexibility in a rapidly changing environment</li> <li>Experience with Asana and Jira would be useful</li> <li>Have effective written and verbal communication skills</li> </ul>Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click <a href="https://careers.zoom.us/benefits" target="_blank">Learn</a><a href="http://careers.zoom.us/benefits" target="_blank"> </a>for more information.About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment. Our Commitment​ We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.If you need assistance navigating the interview process due to a medical disability, please submit an <a href="https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&amp;d=1127274756253361" target="_blank">Accommodations Request Form</a> and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.#LI-Remote

Pre-hire Operations Specialist

What you can expectReporting to the Senior Manager of Escalation Engineering. You will join a team committed to resolving the most complex, sensitive, and technical customer issues, ensuring equitable and accessible solutions for all Zoom users.About the TeamOur Escalation Engineering team is a diverse and inclusive group dedicated to fostering innovation, collaboration, and exceptional customer experiences.Responsibilities<ul> <li>Trusted technical advisor for customers, ensuring their voices are heard and their needs are met.</li> <li>Collaborate with customers of all backgrounds to validate solutions and close cases effectively.</li> <li>Maintain case updates with clear, inclusive language for diverse stakeholders and management.</li> <li>Leverage advanced troubleshooting tools and methods, considering diverse user environments and accessibility needs.</li> <li>Work with engineering to deliver tailored solutions, including fixes, workarounds, and updates that prioritize equitable outcomes.</li> <li>Contributing to a supportive global team environment, ensuring consistent experiences across different time zones and cultures.</li> <li>Partner with cross-functional teams to address customer-specific needs, incorporating diverse perspectives.</li> <li>Advocate for product improvements based on customer feedback, prioritizing inclusivity and accessibility in design.</li> <li>Communicate effectively with customers and vendors across technical and executive levels, fostering an inclusive, respectful dialogue.</li> <li>Host and manage meetings with sensitivity and professionalism, focusing on constructive problem-solving.</li> </ul>What we’re looking for<ul> <li>Excited about customer success and fostering an inclusive team environment. Computer Science, Engineering, or equivalent work experience.</li> <li>Experience in customer-facing Tier 2 or Tier 3 Technical Support roles. Experience with Unified Communications tools, including video and telephony products, is ideal.</li> <li>Familiarity with diverse platforms (PC, Mac, Android, iOS) and accessibility standards.</li> <li>Proven ability to troubleshoot complex technical issues, considering diverse user scenarios.</li> <li>English communication skills; additional languages highly valued.</li> <li>Empathetic and good under pressure, maintaining professionalism during critical events.</li> <li>Skilled at creating clear and inclusive technical documentation for diverse audiences. Knowledge of networking, IT administration, and security practices. Industry certifications (e.g., CCNA, AWS, Azure) are good to have but not mandatory.</li> <li>Commitment to continuous learning, including staying current on industry trends, tools, and best practices.</li> <li>Willingness to support customers outside standard business hours, fostering flexibility and equity.</li> </ul>Salary Range or On Target Earnings:Minimum:$76 800,00Maximum:$186 200,00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.Note: Starting pay will be based on a number of factors and commensurate with qualifications &amp; experience.We also have a location based compensation structure; there may be a different range for candidates in this and other locationsAt Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!Anticipated Position Close Date:11/29/24Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click <a href="https://careers.zoom.us/benefits" target="_blank">Learn</a><a href="http://careers.zoom.us/benefits" target="_blank"> </a>for more information.About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment. Our Commitment​ We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need assistance navigating the interview process due to a medical disability, please submit an <a href="https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&amp;d=1127274756253361" target="_blank">Accommodations Request Form</a> and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.#LI-Remote

Escalation Engineer Managed Svcs

<h1>What you can expect</h1>As a Research Scientist, you will shape Zoom AI's future via groundbreaking applied research works. You will incubate AI models, algorithms, and techniques for next generation business applications by collaborating with top AI researchers and engineers. You will enjoy a collaborative team culture, and have the opportunity to develop your skills in communication, leadership, product sense, strategic thinking, and technical excellence.<h1>About the Team</h1>Zoom AI Companion is revolutionizing workspace productivity in the era of generative AI. The AI Companion Core team develops foundational AI technologies that enable transformative AI experiences across Zoom's products, including smart meetings, documents, chat, email, and calendar. This shared technology stack also powers Zoom Virtual Agent for contact centers, Zoom Revenue Accelerator, and Customized AI Studio. Comprised of elite research scientists and engineers, the team is dedicated to delivering cutting-edge technologies to our users.<h1>Responsibilities</h1><ul><li>Contributing to research on Federated AI, post-training technologies, multimodal understanding for document summarization and question-answering, Multi-agent System, and Customized AI modeling. </li></ul><ul><li>Incubating game-changing AI applications which will create huge potential business impact.</li></ul><ul><li>Collaborating with cross-functional teams to solve unique product problems. </li></ul><ul> <li>Receiving mentorship and providing insights to drive innovation with experienced researchers and team members.</li> <li>Post-training and fine-tuning LLMs to improve model accuracy, efficiency, and user experience.</li> </ul><h1>What we’re looking for</h1><ul> <li>Possess a Master’s degree in Computer Science, AI, Machine Learning, Distributed Systems or related field</li> <li>Have publications in top tier conferences, i.e., ICLR, CVPR, ACL etc</li> <li>Be proficient in one of the programming languages: Python/C/C++/CUDA, and deep learning frameworks, such as PyTorch, Transformers and Deepspeed</li> <li>Experience in novel LLM post-training technologies; i.e. RLHF, reward modeling, preference learning.</li> <li>Experience with multimodal generation and presentation (i.e. for summarization, photorealistic avatars, etc.)</li> <li>Have knowledge in Multi-agent System (MAS)</li> </ul>Salary Range or On Target Earnings:Minimum:$122,200.00Maximum:$244,500.00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.Note: Starting pay will be based on a number of factors and commensurate with qualifications &amp; experience.We also have a location based compensation structure; there may be a different range for candidates in this and other locations.Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click <a href="https://careers.zoom.us/benefits" target="_blank">Learn</a><a href="http://careers.zoom.us/benefits" target="_blank"> </a>for more information.About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment. Our Commitment​ We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.If you need assistance navigating the interview process due to a medical disability, please submit an <a href="https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&amp;d=1127274756253361" target="_blank">Accommodations Request Form</a> and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.Think of this opportunity as a marathon, not a sprint! We're building a strong team at Zoom, and we're looking for talented individuals to join us for the long haul. No need to rush your application – take your time to ensure it's a good fit for your career goals. We continuously review applications, so submit yours whenever you're ready to take the next step.#LI-Remote

Research Scientist - LLM

Midmarket Account Executive - USAWhat you can expectZoom is looking for Midmarket Account Executives to sell our Zoom One Platform. Our Midmarket AEs engage with existing customers and new leads to sell the entire Zoom platform. You’ll build positive, trusted relationships with C-Suite decision makers and help customers realize the value of their investments.About the TeamThe Zoom sales team is a dynamic force driving the company's success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom's global presence and ensuring businesses harness the full potential of virtual collaboration.What we’re looking for<ul> <li>Experience (2+ years) in a sales / sales support role</li> <li>Experience utilizing customer relationship management (CRM Tool)</li> <li>Experience in a quota carrying sales role</li> <li>Experience prospecting net new logos, developing and maintaining business within existing accounts and managing complex sales &amp; projects</li> <li>Experience with business forecasting, pipeline development and management skills</li> <li>Experience conducting product demonstrations with the ability to build relevant, strategic messaging</li> <li>Able to travel as needed</li> </ul>Salary Range or On Target Earnings:Minimum:$92 300,00Maximum:$184 600,00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.Note: Starting pay will be based on a number of factors and commensurate with qualifications &amp; experience.We also have a location based compensation structure; there may be a different range for candidates in this and other locationsAt Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!Anticipated Position Close Date:11/21/24Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click <a href="https://careers.zoom.us/benefits" target="_blank">Learn</a><a href="http://careers.zoom.us/benefits" target="_blank"> </a>for more information.About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment. Our Commitment​ We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need assistance navigating the interview process due to a medical disability, please submit an <a href="https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&amp;d=1127274756253361" target="_blank">Accommodations Request Form</a> and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.#LI-Remote

26 Zoom Jobs