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At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity. FourKites is looking for an extraordinary people leader who is customer obsessed and believes in our core values of one team, bias for action, attitude matters and extreme ownership. The FourKites Customer Success Team owns the overall customer relationship. The team’s goal is to provide our customers the best experience and business consultancy. We provide best practices and thought leadership to help our customers recognize business value and prove ROI. Our goal is to be viewed as trusted partners and to create raving fans that want to continuously further their partnership with FourKites. As the Manager of Customer Success, you will lead a team of Customer Success Managers responsible for providing a best-in-class customer experience. The team is responsible for guiding customers through their visibility journey and managing a book of customers. Key metrics include Net Revenue Retention, Customer Satisfaction, Customer Health, and account growth. Your team will work heavily with Sales, Operations, Product and Leadership. The ideal candidate will be equally passionate about FourKites solutions, customer outcomes, leading, developing and inspiring a team that scales with our growth. What you’ll be doing: <ul> <li>Development and manage a team of Customer Success Managers</li> <li>Build and cultivate relationships with customer executives and champions of strategic accounts and serve as an escalation point for client conflict resolution as necessary</li> <li>Partner with Customer Enablement to ensure CS Playbooks are being advanced based on our business growth and maturity</li> <li> Provide direction, coaching and feedback to CSMs around day-to-day execution of CS Playbooks</li> <li>Detailed management routines around account planning, business objectives, risk mitigation, and customer expansion</li> <li>Understand and mitigate account risk and escalate to dependent functions as necessary</li> <li>Enable Customer Growth Account Executives, Renewals Manager and CSMs to strategize on renewals and expansion opportunities</li> <li>Hire, onboard, and develop team members to progress their career at FourKites</li> <li>Contribute and lead a culture of customer success</li> <li>Collaborate with other FourKites leaders to ensure one team approach to meet and exceed customer expectations</li> </ul> Who you are: <ul> <li>Manage and influence behavior through persuasion, negotiation, and consensus building</li> <li>Understanding of value drivers in recurring revenue business models</li> <li>Analytical and process-oriented mindset</li> <li>Experience in a SaaS company or tech startup</li> <li>Bachelor's degree or equivalent experience, MBA a plus</li> <li>Enthusiastic and creative leader with the ability to inspire others</li> <li>Demonstrated desire for continuous learning and improvement</li> <li>Excellent communication and presentation skills</li> </ul> Preferred <ul> <li>7+ years’ experience in an account management, consulting or customer success</li> <li>3+ years of directly managing customer-facing teams</li> <li>Experience directly or indirectly working with freight management and supply chain</li> </ul> Who we are: FourKites® is the #1 supply chain visibility platform in the world, extending visibility beyond transportation into yards, warehouses, stores and beyond. Tracking more than 2.5 million shipments daily across road, rail, ocean, air, parcel and courier, and reaching over 185 countries, FourKites combines real-time data and powerful machine learning to help companies digitize their end-to-end supply chains. More than 1,000 of the world’s most recognized brands — including 9 of the top-10 CPG and 18 of the top-20 food and beverage companies — trust FourKites to transform their business and create more agile, efficient and sustainable supply chains. FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to standard holidays, and a hybrid, flexible approach to work. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. And we're always listening for new ways to support everyone in and out of the office. If you are a California resident, here is our<a href="https://www.fourkites.com/california-applicant-privacy-notice/" target="_blank"> California Applicant Privacy Notice</a>.

FourKites

Manager, Customer Success

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity. FourKites eliminates blind spots and uses machine learning to give you real-time visibility today, and insights to make smarter future decisions via one single platform of record. Our platform is used by the world’s largest Fortune 1000 shippers as a single pane of glass across their multimodal freight. We are looking for an experienced and driven product leader with previous experience in Enterprise SaaS products, and running global teams to manage a portfolio of products. In this role, you will be responsible for developing the product strategy and roadmap, driving the definition and delivery of product releases, and managing the full life cycle of this high-demand SaaS product suite. About the role: As the VP, Product Management, you will have one of the most exciting jobs in supply chain tech today. You will manage a large product portfolio, a talented team of high-performing product managers, and work closely with sales and Fortune 1000 shippers to understand market needs and define a high-impact roadmap. FourKites is known for being highly innovative and responsive to our customers’ needs. You will be expected to work in a highly collaborative manner with sales, marketing, engineering, user experience, customer support, and our engaged customer base. About the team: Our Global Product team is passionate, innovative and collaborative. We work across geographically distributed cities in three separate continents to collaboratively deliver industry disrupting solutions, offering Fortune 1000 customers real-time visibility, predictive intelligence, advanced analytics, and many more exciting products to power their transportation world. Who you are : <ul> <li>You are excited by the changing supply chain landscape and passionate about the role of technology</li> <li>You enjoy discovering and validating market problems by interacting closely with sales, customers, and prospects</li> <li>You thrive in fast-paced environments and are comfortable with ambiguity and lack of structure</li> <li>You are entrepreneurial - you make things happen and proactively step up when you recognize an opportunity</li> <li>You enjoy executing on both a strategic and tactical level, with the ability to develop a well defined business and operational plan to achieve desired objectives</li> <li>Experience managing diverse teams across global geos orchestrating new product launches</li> </ul> Preferred Qualifications: <ul> <li>BA/BS degree in Computer Science, Mathematics, Economics, Stats or equivalent practical experience</li> <li>MBA from a top-tier business school preferred</li> <li>Experience working in Logistics, warehousing or supply chain is a plus. Data Science experience is also an advantage.</li> <li>10+ years of product management or similar experience developing SaaS products and technologies.</li> <li>Analytical mind &amp; strong problem-solving capabilities evidenced by a proven ability to evolve product strategy based on research, data and industry trends.</li> <li>Demonstrated experience shipping SaaS products (concept to launch).</li> <li>Demonstrated ability working with technical teams in an Agile environment to rapidly produce iterations</li> </ul> FourKites offers an aggressive compensation package and stock option plans structured to reward your efforts; you’ll experience career growth and opportunity based on personal achievement, and you’ll be surrounded by a global team of leaders and teammates who are determined to succeed on a daily basis. FourKites is the largest predictive supply chain visibility platform, delivering real-time visibility and predictive analytics for the broadest network of Global 1000 companies and third-party logistics firms. Using a proprietary algorithm to calculate shipment arrival times, FourKites enables customers to lower operating costs, improve on-time performance and strengthen end-customer relationships. With a network of more than four million GPS/ELD devices, FourKites covers all modes, including truckload, LTL, ocean, rail, intermodal, last mile and parcel. The platform is optimized for mobile and equipped with market-leading end-to-end security. Who we are: FourKites® is the #1 supply chain visibility platform in the world, extending visibility beyond transportation into yards, warehouses, stores and beyond. Tracking more than 2.5 million shipments daily across road, rail, ocean, air, parcel and courier, and reaching over 185 countries, FourKites combines real-time data and powerful machine learning to help companies digitize their end-to-end supply chains. More than 1,000 of the world’s most recognized brands — including 9 of the top-10 CPG and 18 of the top-20 food and beverage companies — trust FourKites to transform their business and create more agile, efficient and sustainable supply chains. FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to standard holidays, and a hybrid, flexible approach to work. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. And we're always listening for new ways to support everyone in and out of the office. <ul> <li>Salary Range: $150,000.00 - $250,000.00</li> <li>Medical, Dental &amp; Vision benefits start on first day of employment</li> <li>20 PTO days, 10 Sick days, 5 recharge days, 2 volunteer days</li> <li>401k with company match</li> <li>Annual Wellness Stipend</li> <li>Ongoing learning &amp; development opportunities</li> </ul> If you are a California resident, here is our<a href="https://www.fourkites.com/california-applicant-privacy-notice/" target="_blank"> California Applicant Privacy Notice</a>. #LI-Remote

Vice President, Product Management

FourKites is looking for a Product Marketing Manager to join our Marketing team! As a Product Marketing Manager, you will play a critical role in telling the story of FourKites’ platform and helping position our solutions the right way and to the right people. You will be a critical member of the team responsible for defining, positioning, and driving the message, strategy, and content to engage buyers. What you'll be doing: The Product Marketing Manager is a primary advocate for our solutions' feature set and benefits and is instrumental in crafting the strategy for messaging and marketing the product line. This role works closely with Product, Sales, and other Marketing team members to deliver messaging, content, and campaigns that drive revenue. <ul> <li>Be an expert on buyers and influencers, and their buying journey. Master key pain points buyers are trying to address based on use case and industry vertical</li> <li>Work with Product, Sales, and other Marketing team members to build and deliver differentiated messaging and positioning for the FourKites platform</li> <li>Together with the Product team, educate both internal and external stakeholders about platform features and benefits</li> <li>Backstop new product and feature launches alongside a cross-functional team, where one of your roles is to coordinate among marketing’s various stakeholders</li> <li>Create compelling solution content (e.g., sales enablement documentation, case studies, product videos, website copy, blog posts, sales, and executive presentation decks), and work with the Marketing, Sales, Product, Business Development, and executive teams to activate the content as needed through multi-channel campaigns</li> <li>Assist members of our Sales team on calls with prospects, when appropriate, to provide deeper insights into the product</li> <li>Act as a thought leader and evangelist for the platform, including internal training, external speaking engagements, analyst calls, and written work</li> </ul> Who you are: The ideal candidate has experience in the Supply Chain industry, with an understanding of our buyers and their needs. You have the ability to translate FourKites’ unique value to different industry segments and can work in a highly dynamic market, understanding a rapidly changing competitive landscape. This role excels in understanding customer-centric and market-based requirements and how they pertain to FourKites’ solutions. The candidate can easily distill complex concepts into compelling and consumable content that resonates with target buyers. <ul> <li>BA/BS degree in Business or Marketing</li> <li>3-5 years experience in product marketing and/or product management in enterprise software; supply chain experience is a bonus</li> <li>Excellent written and verbal communication skills - there is a heavy amount of writing and presenting/selling ideas in this role</li> <li>Prefer working in a fast-paced, collaborative capacity. This role requires you to work across functions and departments to bring the product to life in a clear and compelling manner</li> <li>Easily able to drive projects and make decisions within your domain and pivot as needed based on business needs</li> </ul> We know that job postings can be intimidating, and research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. We encourage you to apply if you think you may be a fit and give us both a chance to find out!

Product Marketing Manager

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity. <ul> <li>Lead, grow, and refine the strategy for the Net New Retail, Food, and Beverage team - consists of 6 Sr. Account Executives </li> <li>Ensure Customer Success – Obsessive and unwavering commitment to making customers successful</li> <li>Focus On Results – Relentless focus on delivering results through innovation and a bias for action</li> <li>Strive For Excellence – Commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability</li> </ul> Responsibilities: <ul> <li>Build and lead the FourKites Sales team focused on Retail, Food, and Beverage industries. Source and recruit only Top Talent</li> <li>Co-selling with in-country Alliance Partners as needed</li> <li>Enable the Sales team on the FourKites sales processes and best practices</li> <li>Deliver weekly Sales updates for the Region and maintain the system of record in Salesforce.com</li> <li>Develop and deliver world class Executive Sales proposals to C-level prospects. Engage with C-level prospects to position FourKites' strategic value proposition and drive deals to closure</li> <li>Adopt key sales training and coaching programs to drive Business Value Selling</li> <li>Develop sales plans for targeted accounts, sub-regions and vertical segments in the Region </li> <li>Build out an account penetration model that encourages multi-angle access into key accounts</li> <li>Execute Field Sales Campaigns against targeted accounts and/or competitive take-out targets in Region</li> <li>Assist in the development of localized content for sales enablement programs for the Region</li> <li>Develop and improve localized competitive positioning and messaging to enable the sales team</li> <li>Engage in training, certification and on-boarding activities for the Regional field sales organization</li> </ul> Requirements: <ul> <li>The eligible candidate should be able to demonstrate a successful career with 5-10 years (at least 3 years at the same company) of sales management and individual contributor experience, backed up by direct references </li> <li>The candidate should be capable of personally delivering on direct sales targets while recruiting and managing a team of top sales talent in the Region</li> <li>The candidate should excel at teamwork, collaborating across functional and regional boundaries and be able to work several time zones simultaneously, leveraging current age tools and technology</li> <li>Candidate should expect to travel in the Region to meet with customers and will also visit FourKites' headquarters in Chicago several times per year for training and planning sessions</li> <li>We need a confident individual with excellent communication skills and a strong executive presence who can be effective and convincing in front of customers, prospects, partners and future talent</li> </ul> Who we are FourKites® is the #1 supply chain visibility platform in the world, extending visibility beyond transportation into yards, warehouses, stores and beyond. Tracking more than 2.5 million shipments daily across road, rail, ocean, air, parcel and courier, and reaching over 185 countries, FourKites combines real-time data and powerful machine learning to help companies digitize their end-to-end supply chains. More than 1,000 of the world’s most recognized brands — including 9 of the top-10 CPG and 18 of the top-20 food and beverage companies — trust FourKites to transform their business and create more agile, efficient and sustainable supply chains. FourKites provides competitive compensation with stock options, outstanding benefits and a supportive culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to standard holidays, and a hybrid, flexible approach to work. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. And we're always listening for new ways to support everyone in and out of the office. If you are a California resident, here is our<a href="https://www.fourkites.com/california-applicant-privacy-notice/" target="_blank">California Applicant Privacy Notice</a>. Benefits: <ul> <li>Medical, Dental &amp; Vision benefits start on first day of employment</li> <li>20 PTO days, 5 recharge days, 2 volunteer days </li> <li>Technology reimbursement</li> <li>Commuter benefits for in office employees (Chicago)</li> <li>Annual Wellness Stipend </li> <li>Ongoing learning &amp; development opportunities</li> </ul> #LI-Remote

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