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CompanyCox Communications, Inc.Job Family GroupEngineering / Product DevelopmentJob ProfileLead Product ManagerManagement LevelManager - Non People Leader Flexible Work Option Hybrid - Ability to work remotely part of the weekTravel %Yes, 5% of the timeWork ShiftDayCompensationCompensation includes a base salary of $108,800.00 - $181,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.Job Description<h2>Lead Product Manager</h2>As a Lead Product Manager for the fast growing Cox Mobile residential offering, the candidate provides continuous and visible leadership for current product performance and future development and go to market plans. You will be accountable for and serve as the authority on all aspects of the product portfolio lifecycle that impacts hundreds of thousands of Cox Mobile customers. This includes defining simple and intuitive offers, authoring business case, strategic product vision, product requirements, advocating for customer experience, define and coordinate launch activities, define and manage financial and operating metrics, enhancement priorities and product roadmaps. You will be recognized as the top subject matter expert on a portfolio of products. May be responsible for product program(s) that involve single to multi-year plans. Develops or provides guidance to develop innovative solutions to highly complex matters. Provides influence and leadership to cross-functional teams and other stakeholders on ideas and solutions that impact industry and/or corporate results. Provides mentorship and guidance to team members and associates. The candidate will lead cross-functional teams by example, demonstrating passion and drive to satisfy customer needs. Builds consensus and drives various Technology professionals, Sales, Service, Marketing, Customer Experience and Insights, Training, Change Management, Legal, system architects and subject matter experts to help produce actionable results. Elevates customer experience through product innovation and/or improvements to internal organization, processes, and technology. Synthesizes information to determine both current and future (years in advance) customer needs. Provides input into budget decisions. Responsible for product portfolio roadmaps requiring multiple year plans. Operates with extensive latitude for independent judgment within operational parameters. Recommends resources needed to address/balance customer needs. Negotiates issues with peers and 1st level management to synthesize ideas and solutions that impact operational results. Provides mentorship and guidance to team members and associates. <h2> What You’ll Do </h2><ul><li>Accountable for the completion of the full product development lifecycle and successful market launch. In partnership with Product Operations, accountable for product lifecycle developments once in in production. </li></ul><ul><li> Accountable for the achievement of business objectives through planning, resourcing, monitoring accuracy of work, etc. </li></ul><ul><li>Serves as champion for product initiatives to obtain necessary cross-functional support and sponsorship. Directly and indirectly influences others to garner needed resources and support. </li></ul><ul><li>Exhibits leadership with respect to project development, team interactions, business insights and product management. </li></ul><ul><li>Partners with the Markets, Sales, Service, Marketing, Finance, Customer Experience to generate business insights and create business cases which can guide product solutions. </li></ul><ul><li>Identifies customer expectations and unmet needs with product and services to innovate and create solutions that address gaps and create a delightful customer experience. Directs product features from ideation through development, testing and go-to-market. </li></ul><ul> <li>Builds a strong partnership with the Technology organization. Curious on new mobile services, cloud technologies, new mobile devices and consumer electronics. </li> <li>Understands the Technical design and in strong partnership with Tech Development Leads/Architects and UX leads is accountable and responsible for creation of business requirements. Business requirements are design driven and include definition of policies and process in parallel.</li> </ul><ul><li>Analyzes customer, business and product performance metrics and interpret underlying drivers to translate into data-based recommendations. </li></ul><ul><li>Develops product family strategic vision; translates vision into clear and defined business requirements to drive functional specifications and technical requirements. </li></ul><ul><li>Drives the development of business cases which define the product value proposition to support product and services roadmap investments in collaboration with business partners. </li></ul><ul><li>Creates, sustain and optimizes operational practices and procedures to drive efficiencies. </li></ul><ul><li>Monitors developments within the industry, vendor community and technology trends in general to consider implications and benefits to customer expectations and product roadmaps. </li></ul><ul><li>Is consulted by associates and others with a high degree of reliance placed on his/her interpretations and advice. </li></ul><ul><li>Contributes to recommendations to management regarding facilities, personnel, and funds required to carry out product programs that are directly related with and directed towards fulfillment of overall organizational objectives. </li></ul><h2>What’s In It For You </h2>At Cox, we reward your hard work with meaningful benefits. First, we offer a highly competitive compensation package, 401(k) with a generous company match, comprehensive healthcare, life, and disability benefits, plus numerous other benefits, including adoption assistance, pet insurance, and discounts on travel and cars! We value people more than technology. That means you’ll work within a culture and with a team that values your leadership, your experience, your contributions, and you – yes, you – as a person. We believe recognition is important, and Cox strives to celebrate those who help make us successful every day. We also encourage diversity and support inclusion; we want you to do you and feel comfortable doing so. We also offer boundless opportunities for growth; you can sharpen your skills, learn a new talent, join a mentoring program, even earn an advanced degree. You’ll find the potential for lateral or upward career growth within the Cox family businesses, including the innovative startups in transportation mobility, clean tech and more. <h2>Who You Are </h2><h2>Minimum</h2><ul><li>Bachelor’s degree in a related discipline (e.g. Technology, Marketing, Process Improvement, etc.) and 6 years of experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years of experience; a Ph.D. and 1 year of experience in a related field; or 10 years of experience in a related field.</li></ul><ul><li> Excellent interpersonal, collaborative and communication skills to work effectively with teams throughout organization. </li></ul><ul><li>Demonstrate strong technical and market knowledge. </li></ul><h2>Preferred </h2><ul><li>Experience in telecommunications or high-tech environment </li></ul><ul><li>Technical understanding within the wireless industry and mobile consumer electronics </li></ul><ul><li>Agile product development </li></ul><ul><li>Design Thinking, Customer Market Research, A/B Testing, Customer Experience Testing </li></ul><ul><li>Embedding Artificial Intelligence into products/offerings </li></ul>BenefitsThe Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. <h3> </h3>

Cox Automotive Inc.

Lead Product Manager Mobile

CompanyCox Automotive - USAJob Family GroupCustomer Care GroupJob ProfilevAuto Performance Manager - CAIManagement LevelManager - Non People Leader Flexible Work Option Can work remotely but need to live in the specified city, state, or regionTravel %Yes, 50% of the timeWork ShiftDayCompensationCompensation includes a base salary of $107,100.00 - $160,700.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $71,000.00.Job DescriptionThe vAuto The Performance Manager (PM) is responsible for client retention and utilization, ultimately resulting in continued revenue stream from a business model where no client contracts exist. The PM is also responsible for harvesting additional accounts and expanding/upselling product functionality in an effort to maximize revenue growth across their client base. Responsible for managing between 100 – 140 accounts across multiple software applications. This role requires a high level of influence, decision making, strategic planning accuracy and relevant engagement. The PM operates with considerable latitude and is ultimately responsible for making decisions/managing accounts to ensure they achieve ROI/measurable results from the vAuto systems. This is a regional position encompassing New York. Preference will go to applicants living within the territory. What You’ll Do: <ul> <li>Responsible for external client retention by applying extensive knowledge in vAuto Provision, Conquest, Stockwave, and KBB Instant Cash Offer, to effectively manage the progress and results of each accounts assigned within their portfolio. Responsible for client utilization and leveraging our software to align with client’s objectives across multiple applications.</li> <li>Build and develop strong working relationships with customers from Dealer/owner/Decision Maker, management and other as needed</li> <li>Engage in needs assessment reviews to understand client opportunities and develop strategic plans of actions addressing the identified needs.</li> <li>Identifies key barriers and core problems with their client’s situations preventing them from meeting business objectives. Applies problem‐solving skills and strategic insight in order to deal creatively the situations and accomplish client goals.</li> <li>Maintain relationships with clients through a regular cadence of onsite visits and/or virtual screenshare engagements to drive valuable insights</li> <li>Oversees the account launch process ensuring all accounts/groups are effectively ‘launched’ utilizing applicable resources to ensure customer success</li> <li>Work with ‘at risk’ clients, determine action plan to turnaround and retain the relationship.</li> <li>Generate additional business/revenue by harvesting existing accounts for additional stores and product upsells</li> <li>Encourage clients to attend product workshops to enhance knowledge of system capability. </li> <li>Develop Self by participating in product development/enhancement review sessions to continue in development across Cox products</li> <li>Engage and participate in the exchange of ‘best practices’ across entire retail sales &amp; performance management team and other business units</li> </ul> What’s In It For You? Here’s a sneak peek of the benefits you could experience as a Cox employee: <ul> <li>A competitive salary and top-notch bonus/incentive plans. </li> <li>A pro-sales culture that honors what salespeople (like you!) contribute to our success. </li> <li>Exceptional work-life balance, flexible time-off policies and accommodating work schedules. </li> <li>Comprehensive healthcare benefits, with multiple options for individuals and families. </li> <li>Generous 401(k) retirement plans with company match. </li> <li>Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.</li> <li>Professional development and continuing education opportunities. </li> <li>Access to financial wellness/planning resources. </li> </ul> <a href="https://jobs.coxenterprises.com/en/life-at-cox/benefits/" target="_blank">Check out all our benefits.</a> Minimum Requirements: <ul><li>Bachelor’s degree in a related discipline and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and 1 year of experience; or 10 years’ experience in a related field</li></ul> Preferred Requirements: <ul> <li>At least 7 years of retail automotive management experience as a General Manager, General Sales Manager, Used Car Manager, Preowned Director, or similar capacity</li> <li>Internal experience as a performance manager with multiple years of exceptional client retention results and/or experience with vAuto, Stockwave, KBB ICO and other Cox Automotive products is a plus.</li> <li>Experience directly managing preowned operations</li> <li>Highly motivated self-starter capable of working remote independently part of a remote based team. Ability to operate with considerable latitude and minimal guidance to resolve complex situations. </li> <li>Outstanding relationship management capabilities</li> <li>Strong communication and interpersonal skills</li> <li>Ability to effectively work with all levels at automotive dealership or dealer group</li> <li>Ability to articulate/communicate in a way that retains audience engagement</li> <li>Exceptional listening skills and to be able to detect problem/risks without being in face-to-face situation, ability to ask open ended questions to provoke thoughtful disruption</li> <li>Client focus and excellent customer service skills/approach</li> <li>Personal qualities and style requirements include possessing high energy, enthusiasm, resilience, determination, proactiveness, relentlessness and being highly driven.</li> <li>Proficiency in using Customer Relationship Management Systems and other automotive management systems.</li> <li>Technically savvy and proficient in Microsoft Office</li> </ul> Drug TestingTo be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.BenefitsThe Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. <h3> </h3>

vAuto Performance Manager

CompanyCox Automotive - USAJob Family GroupCustomer Care GroupJob ProfileClient Trainer IIManagement LevelIndividual Contributor Flexible Work Option Can work remotely anywhere in the specified countryTravel %Yes 100% of the timeWork ShiftDayCompensationCompensation includes a base salary of $54,200.00 - $81,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.Job DescriptionThe Client Trainer II (Parts/Service) is responsible for delivering high-impact, educational and consulting content both onsite and through virtual training sessions to Cox Automotive dealer clients. The successful Client Trainer II will exhibit a passion for high level customer satisfaction, understand the client needs, and be able to apply strategies that drive the dealer’s business model. Client Trainers are expected to keep up to date with automotive trends and assist with special projects and team training as needed. Also responsible for effectively communicating training and project status and completing required daily and weekly paperwork. What You'll Do<ul> <li>Successfully complete training/certification in assigned domain: Fixed Ops (Parts/Service). Brands Supported: Xtime and/or Dealertrack</li> <li>Demonstrate high proficiency training on all products in domain, including cross certification on additional product lines, and gain knowledge and experience needed to build and adapt consultative training strategies for each unique customer.</li> <li>Promote and deliver both on-site and virtual instruction and operation of products, within domain, for single, multi-point and strategic account new installs, driving Cox Automotive product and solution utilization and potential revenue impact with customers.</li> <li>Maintain in-depth knowledge of all assigned products in domain, including product settings, features and benefits, system functionality, and settings cause and effect relationships.</li> <li>Partner with Manager for performance reviews and development opportunities and work with designated coaches or mentors to help in performance growth.</li> <li>Effectively customize training curriculum and consulting to dealer needs and present products in a clear, concise manner, demonstrating functionality of the system and answering dealership questions through on-site or virtual dealership trainings.</li> <li>Troubleshoot questions and issues of domain products to meet each individual customer’s needs.</li> <li>Work with dealer leadership team to create a customized training plan based on staffing needs, determine any dealer work needed to be successful, and advise on software/hardware needs.</li> <li>Communicate all dealership training documentation, including training agenda, daily training reports with class attendance and training issues, training recaps, support tickets, and other training communication, recording all documentation in Salesforce.</li> <li>Schedule travel, manage and submit expenses in accordance with department practices and Cox Automotive company guidelines and policies.</li> <li>Keep up to date on current automotive trends and best practices to ensure educational content and consulting is relevant to provide maximum value to dealer clients. </li> <li>Participate in product development and enhancement review sessions to continue development as a domain subject matter expert.</li> <li>Assist with departmental projects, such as, new software and product releases and training, efficiency projects, and internal new hire training.</li> </ul>Travel Required: <ul><li>Weekly, overnight travel is required up to 100%. Some travel requires Sunday departure or Saturday return.</li></ul>Location:<ul><li>Qualified candidates must live near a major airport and can reside anywhere within the contiguous United States.</li></ul>**Candidates can reside anywhere in the contiguous United States. However, preference will be given to candidates that reside in the following locations:<ul> <li>Boston, MA</li> <li>Chicago, IL</li> <li>Denver, CO</li> <li>Las Vegas, NV</li> <li>Los Angeles, CA (nearest LAX)</li> <li>New York City, NY</li> <li>Philadelphia, PA</li> <li>Phoenix, AZ​</li> </ul>Who You AreMinimum <ul> <li>Automotive/Dealership experience required</li> <li>Experience with Fixed Ops (Parts/Service) required</li> <li>BS/BA with 2 years’ related work experience, OR MS and up to 2 years’ related work experience OR 6 years’ related work experience with no degree</li> <li>Highly motivated self-starter capable of working independently and in a team environment</li> <li>Outstanding verbal, written and presentation skills with the ability to effectively articulate and communicate in a way that retains trainee engagement</li> <li>Comfortable with extensive weekly and overnight travel</li> <li>Exceptional listening skills, ability to problem solve, and patience with customers of all skill levels</li> <li>Demonstrated ability to work in a team-oriented, collaborative environment</li> <li>Ability to multi-task and prioritize effectively to ensure successful completion of each training.</li> <li>Strong working knowledge of Microsoft Office applications required</li> <li>High energy, enthusiastic, determined, and able to motivate customers to use Dealer Solutions Software products</li> </ul>Preferred<ul> <li>Fixed Ops Advisor/Manager experience preferred</li> <li>Experience with Salesforce and/or Cox Automotive products preferred</li> </ul>Drug TestingTo be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.BenefitsThe Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. <h3> </h3>Application Deadline: 04/25/2025

Client Trainer II (Fixed Ops)

CompanyCox Automotive - USAJob Family GroupFinanceJob ProfileSr Billing SpecialistManagement LevelIndividual Contributor Flexible Work Option Can work remotely but need to live in the specified city, state, or regionTravel %Yes 100% of the timeWork ShiftDayCompensationHourly base pay rate is $21.49 - $32.26/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job Description. Fleet Services – A Cox Automotive Company keeps your fleet moving! Headquartered in Indianapolis, Fleet Services by Cox Automotive has grown to become one of the largest fleet maintenance companies in the country. Fleet Services is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Fleet Services also services customers utilizing its 50+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime. Fleet Services By Cox Automotive is the largest independent fleet maintenance company in the country, is currently hiring a Sr. Billing Specialist. As a Sr. Billing Specialist, you will be Accountable for creating invoices out of repair orders and submitting to customers for approval and/or payment with required documentation. In addition, you will assist in working with technicians to create and submit estimates to customers for approval. Duties &amp; Responsibilities: <ul><li>Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required based on what technicians submit, entering RO into service database system. </li></ul><ul><li>Verify technicians have selected correct VMRS code related to repairs made and billing hours are in-line with standard repair times. </li></ul><ul><li>Prepare actual invoice off created RO by applying customer specific rates and mark-ups. </li></ul><ul><li>Improve RO quality by identifying weak points (e.g., the story, missing information, incorrect information), edit ROs such that customer disputes are eliminated while FSCA invoices full amount for service provided. </li></ul><ul><li>Reach out to technicians and Mobile Technician Leaders on repairs and required information to process invoices. </li></ul><ul><li>Create vehicle repair service estimates based on complied information from Mobile Technicians and Customers. </li></ul><ul><li>Communicate with customers via email, fax, or phone to retrieve purchase order approvals and/or discuss billing issues. </li></ul><ul><li>Gather necessary paperwork and upload into system for records. </li></ul> Requirements <ul><li>High School Diploma/GED and 5 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years’ experience; or 7 years’ experience in a related field </li></ul><ul><li>Proficient with Mitchell One or similar estimating systems </li></ul><ul><li>Strong communication (written, verbal and phone) and customer service skills </li></ul><ul><li>Proficient computer skills (MS Office, emails, typing, etc.)/software navigation capabilities to generate repair estimates and edit and process invoices </li></ul><ul><li>Has a sense of urgency daily; is action oriented; acting with a minimum of planning. </li></ul><ul><li>Existing knowledge of standard repair times (SRT) for common services. </li></ul><ul><li>Experience in service writing is preferred </li></ul><ul><li>Works well independently but also effective within team environment </li></ul><ul><li>Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. </li></ul><ul><li>Maintains professional but friendly demeanor. </li></ul><ul><li>Demonstrates strong interpersonal and customer service skills. </li></ul><ul><li>Communicates clearly and effectively. </li></ul><ul><li>Pays close attention to detail. </li></ul><ul><li>Exhibit’s ability to remain calm and polite when dealing with frustrated customers and/or technicians. </li></ul>Drug TestingTo be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.BenefitsEmployees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. <h3> </h3>

Sr Billing Specialist

CompanyCox Communications, Inc.Job Family GroupBusiness OperationsJob ProfileBusiness Process Design &amp; Improvement ManagerManagement LevelManager - Non People Leader Flexible Work Option Hybrid - Ability to work remotely part of the weekTravel %Yes, 15% of the timeWork ShiftDayCompensationCompensation includes a base salary of $90,100.00 - $150,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.Job DescriptionCox BusinessBusiness Process Design &amp; Improvement ManagerRole SummaryLeads the definition and execution of Customer Service solutions to optimize processes, policies and tools with a focus on improving the customer experience and driving business results. Champions standardization efforts from planning through implementation, maintenance and continuous improvement; Partners closely with Call Center teams, Service Assurance teams, Desktop Solutions, Digital and IT in an agile environment to manage tasks and resources for successful development, implementation and maintenance of process, policy and design standards and user solutionsPrimary Responsibilities and Essential Functions<ul><li>Lead the design and implementation of business processes that enhance customer experiences.</li></ul><ul> <li>Serves as the subject matter expert for CB Technical Support process and strategy</li> <li>Focus on the human, organizational, and customer experience aspects of business practices.</li> <li>Conduct thorough analysis of business processes and systems to identify areas for improvement.</li> <li>Develop business cases and project plans to support proposed solutions.</li> <li>Create required reporting to support business cases, project plans and strategic performance.</li> <li>Supports the development of business cases which define the value proposition to support Technical Support process improvement investments in collaboration with business partners.</li> <li>Lead standards development and implementation, including standards definition, documentation, communication and compliance measurement.</li> <li>Define and manage standards change/lifecycle management processes to review opportunities, ensure understanding, alignment and compliance of existing standards.</li> <li>Facilitate communication and problem-solving across multiple teams and functional groups.</li> <li>Work with Tool owners and IT partners as needed to provide support for development efforts of customer care support tools, including system design, testing, documentation, and operational implementation</li> <li>Lead and/or support key strategic initiatives associated with process learning and improving customer experience.</li> <li>Keep direct manager and executive-level management appropriately informed of service standards progress and potential issues/risks.</li> <li>Partner with other functional process, product and standard managers, Communications and Knowledge Management teams to ensure consistent and effective alignment across standards, frontline education and knowledge management across all Cox Call Centers (in-house and vendors)</li> <li>Identify, implement and support effectiveness measures for frontline standards, incorporating Customer Listening Engine and functional metrics reporting, surveys and other measurement and feedback solutions as-appropriate.</li> <li>Represent Cox Business Customer Experience as a subject matter expert on multiple cross-functional teams and key initiatives that impact customer-facing support processes and ensures understanding of functional standards and processes among Atlanta boundary partners.</li> <li>Essential functions include: project management, process management, creating and maintaining appropriate agile solutions, process mapping, and ensuring compliance and change management.</li> </ul>Qualifications:Minimum<ul> <li>A bachelor’s degree in a related discipline and 6 years’ experience in a related field. (e.g. Contact Centers, Process Improvement, Field Operations, Product Management Technology)</li> <li>The right candidate could also have a different combination, such as a master’s degree and 4 years of experience or 10 years of experience in a related field</li> <li>Excellent skills in written and verbal communications, team leadership, collaborative work and delivering in a high-pressure work environment needed to work cooperatively with teams throughout organization</li> <li>Executive presence with the ability to present to leaders across the organization.</li> <li>Demonstrated problem-solving skills and experience with business process improvement.</li> <li>Proficiency with office suite tools such as MS Office, Word, Excel, and PowerPoint.</li> </ul>Preferred<ul> <li>Master’s degree in a related field.</li> <li>Certification in process improvement or service design methodologies.</li> <li>Experience with process modeling and design tools.</li> <li>Proficiency in business analysis tools and software.</li> <li>Ability to work autonomously and manage multiple workstreams.</li> <li>Understands AI and its opportunities for aiding design work and/or optimizing internal processes.</li> </ul>BenefitsThe Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. <h3> </h3>

Business Process Design & Improvement Manager

CompanyCox Automotive - USAJob Family GroupFinanceJob ProfileBilling Specialist IIManagement LevelIndividual Contributor Flexible Work Option Can work remotely but need to live in the specified city, state, or regionTravel %NoWork ShiftDayCompensationHourly base pay rate is $19.57 - $29.38/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job DescriptionFleet Services by Cox Automotive keeps your fleet moving! Headquartered in Indianapolis, Fleet Services by Cox Automotive (FSCA) has grown to become one of the largest fleet maintenance companies in the country. FSCA is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. FSCA also services customers utilizing its 20+ nationwide service centers; each offering selects services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call-center, CAMFS provides maintenance scheduled and unscheduled services to fleets anywhere, anytime. FSCA, the largest independent fleet maintenance company in the country, is currently hiring a Billing Specialist II. As a Billing Specialist II, you will be Accountable for creating invoices out of repair orders and submitting to customers for approval and/or payment with required documentation. In addition, you will assist in working with technicians to create and submit estimates to customers for approval. Duties &amp; Responsibilities:<ul> <li>Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required based on what technicians submit, entering RO into service database system.</li> <li>Verify technicians have selected correct VMRS code related to repairs made and billing hours are in-line with standard repair times.</li> <li>Prepare actual invoice off created RO by applying customer specific rates and mark-ups.</li> <li>Improve RO quality by identifying weak points (e.g., the story, missing information, incorrect information), edit ROs such that customer disputes are eliminated while CAMFS invoices full amount for service provided.</li> <li>Reach out to technicians and Mobile Technician Leaders on repairs and required information to process invoices.</li> <li>Create vehicle repair service estimates based on complied information from Mobile Technicians and Customers.</li> <li>Communicate with customers via email, fax, or phone to retrieve purchase order approvals and/or discuss billing issues.</li> <li>Gather necessary paperwork and upload into system for records.</li> </ul> Requirements<ul> <li>High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field</li> <li>Proficient with Mitchell One or similar estimating systems</li> <li>Strong communication (written, verbal and phone) and customer service skills</li> <li>Proficient computer skills (MS Office, emails, typing, etc.)/software navigation capabilities to generate repair estimates and edit and process invoices</li> <li>Has a sense of urgency daily; is action oriented; acting with a minimum of planning.</li> <li>Existing knowledge of standard repair times (SRT) for common services.</li> <li>Experience in service writing is preferred</li> <li>Works well independently but also effective within team environment</li> <li>Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.</li> <li>Maintains professional but friendly demeanor.</li> <li>Demonstrates strong interpersonal and customer service skills.</li> <li>Communicates clearly and effectively.</li> <li>Pays close attention to detail.</li> <li>Exhibit’s ability to remain calm and polite when dealing with frustrated customers and/or technicians.</li> </ul>Drug TestingTo be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.BenefitsEmployees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. <h3> </h3>

Billing Specialist II

CompanyCox Automotive - USAJob Family GroupSalesJob ProfileDDC Regional Sales Manager - CAIManagement LevelManager - Non People Leader Flexible Work Option Hybrid - Ability to work remotely part of the weekTravel %Yes, 5% of the timeWork ShiftDayCompensationCompensation includes a base salary of $91,800.00 - $137,800.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $85,000.00.Job Description <h1> Dealer.com Regional Sales Manager </h1> Are you a self-starter, a go-getter, and a dealmaker? At Cox Automotive Retail Solutions, you will find a culture that rewards such entrepreneurial spirit. We empower our team members to make their own decisions for growing our business. We are looking for like-minded people who can share our passion for success. This is a remote opportunity, and the incoming candidate may work from home but will travel extensively (70% or more) within the assigned territory. The territory supported by this role will be San Diego and Los Angeles, California. Candidates must live in this region to be considered for the role. <h2> What You’ll Do: </h2> The person in this role will be accountable for the sales of Dealer.com products to franchise car dealerships. Additionally, the Regional Sales Manager will be accountable for generating and maximizing sales revenue and increasing customers in a territory. They will offer creative solutions to help dealers reach their business objectives and provide insights on Dealer.com products to internal partners regarding key dealer business challenges. They will also reinforce the value of existing Dealer.com and Cox Auto products and serve as the primary point of contact for Dealer.com. This position owns, deepens, and continually builds the relationship with the dealers they are responsible for. Here’s more of what you can expect when you step up to the plate: <ul><li>Use the Challenger-based selling approach to manage and successfully close complex sales opportunities. </li></ul> <ul><li>Use insight and consultative selling techniques to provide feedback to clients on industry trends, strategies, and challenges. </li></ul> <ul><li>Partner with client stakeholders to build consensus for Cox Automotive Retail Solutions products within their organization. </li></ul> <ul><li>Independently and collaboratively strategize for solving deal-level challenges. </li></ul> <ul><li>Discuss, present, and demonstrate key advantages of the Dealer.com solution to the customer. </li></ul> <ul><li>Meet or exceed assigned monthly, quarterly, and annual revenue sales goals as set by the region and/or division. </li></ul> <ul><li>Backfill open territories or existing territories, as needed. </li></ul> <ul><li>Partner with Regional Sales Manager to develop customer relationships with new and existing dealers. </li></ul> <ul><li>Build trusted relationships with decision-makers at the dealership, Dealer Principals, Controllers, and General Managers. </li></ul> <ul><li>Be a travel warrior - Frequent travel in designated sales territories and divisions (70% or more). </li></ul> <h2> What’s in It for You? </h2> Here’s a sneak peek of the benefits you could experience as a Cox employee: <ul><li>A competitive salary and top-notch bonus/incentive plans. </li></ul> <ul><li>A pro-sales culture that honors what salespeople (like you!) contribute to our success. </li></ul> <ul><li>Exceptional work-life balance, flexible time-off policies and accommodating work schedules. </li></ul> <ul><li>Comprehensive healthcare benefits, with multiple options for individuals and families. </li></ul> <ul><li>Generous 401(k) retirement plans with company match. </li></ul> <ul><li>Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. </li></ul> <ul><li>Professional development and continuing education opportunities. </li></ul> <ul><li>Access to financial wellness/planning resources. </li></ul> <a href="https://jobs.coxenterprises.com/en/life-at-cox/benefits/" target="_blank">Check out all our benefits</a> <h2> Who you are: </h2> <h3> Minimum Qualifications: </h3> <ul><li>Bachelor’s degree in a related discipline and 6 years of experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 4 years of experience; a Ph.D. and 1 year of experience; or 10 years of experience in a related field. </li></ul> <ul><li>Safe drivers needed; valid driver’s license required. </li></ul> <h3> Preferred Qualifications: </h3> <ul><li>Degree in a related discipline strongly desired (e.g., finance, business, etc.). </li></ul> <ul><li>5+ years of knowledge of software, advertising, or automotive software sales experience including comparable dealership software packages (CDK, Reynolds and Reynolds, DealerSocket, etc.) and finance software (RouteOne and others). </li></ul> <ul><li>Requires strong knowledge of the automotive industry, especially automotive dealerships, and the F&amp;I process. </li></ul> <ul><li>Excellent interpersonal, presentation, relationship-building, collaboration, sales, and territory management skills to work effectively with teams throughout the organization. </li></ul> <ul><li>Ability to use and interpret research and data to help customers find opportunities for improvement. </li></ul> <ul><li>Excellent database management and customer service skills, strong organizational, problem-solving, and multi-tasking skills. </li></ul> <ul><li>Self-motivated and disciplined with an energetic, engaging personality. </li></ul> <ul><li>Ability to travel up to 60 - 75% in the assigned territory (region). </li></ul> Come join the Cox family of businesses and make your mark today! Drug TestingTo be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.BenefitsThe Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. <h3> </h3>

Dealer.com Regional Sales Manager

CompanyCox Automotive - USAJob Family GroupCustomer Care GroupJob ProfileTechnical Customer Care Specialist IManagement LevelIndividual Contributor Flexible Work Option Can work remotely anywhere in the specified countryTravel %NoWork ShiftVariableCompensationHourly base pay rate is $16.15 - $24.23/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job DescriptionThis is a remote Call Center position where most of troubleshooting is over the phone. The Technical Support Specialist will work directly with customers via phone and email to resolve their application and product issues. This position requires self-initiative, ownership, excellent listening skills, and motivation to provide exceptional customer service from inception to resolution for each issue. Your technical and interpersonal skills are critical to success in this position. This is a fully remote position-must be able to work any shift during business hours, currently Monday through Friday, 7am-8pm CST and Saturday 8am-6pm CST. (hours subject to change to meet business needs).Job Responsibilities:<ul> <li>As a Technical Support Specialist, you will represent VinSolutions in customer communication via phone and email to assist customers in resolving technical issues</li> <li>Demonstrate strong interpersonal and communication skills, while working with diverse audiences </li> <li>Exhibit personal responsibility, accountability, and teamwork</li> <li>Troubleshoot difficult problems with either the customer’s configuration, our software, or vendor integration points</li> <li>Provide one-on-one training to new and existing customers as needed while working on support tickets</li> <li>Identify and resolve issues that prevent users from utilizing our software</li> <li>Provide proper follow-up, even when a problem has not been resolved, to ensure customer is kept apprised of issue status</li> <li>Maintain strong working knowledge of released products</li> <li>Must have the ability to accommodate extended work hours, a flexible schedule, and work overtime as needed</li> </ul>Qualifications: Minimum-<ul> <li>High School Diploma/GED</li> <li>Generally, less than 2 years of experience</li> <li>Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely</li> <li>Customer-oriented background</li> <li>Knowledge of various computer applications including experience with business support applications such as MS Office (Word, PowerPoint, and Excel) required</li> <li>Excellent oral and written communication skills</li> <li>Experience working in a team environment and assisting others as applicable</li> <li>Requires attention to detail and the ability to adapt to change</li> </ul>Preferred-<ul> <li>Ability to analyze, troubleshoot, and document issues related to system performance and functionality</li> <li>Experience supporting online products and services</li> <li>Experience using web developer tools to troubleshoot website problems. Ex: Chrome, IE, Firefox, and etc.</li> <li>Experience supporting mobile devices such as IOS and Android</li> </ul>Drug TestingTo be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.BenefitsEmployees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. <h3> </h3>Application Deadline: 04/06/2025

Technical Customer Care Specialist I (VinSolutions)

CompanyCox Automotive - USAJob Family GroupCustomer Care GroupJob ProfileTechnical Customer Care Specialist IIManagement LevelIndividual Contributor Flexible Work Option Can work remotely anywhere in the specified countryTravel %NoWork ShiftVariableCompensationHourly base pay rate is $19.57 - $29.38/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job Description Dealer.com is looking to add a Technical Customer Care Specialist II to their call center team! This position is 100 percent remote, and can be worked from anywhere in the United States. This position reports directly to a Supervisor and is expected to effectively work both independently and in a team environment. This position interacts directly with <a href="http://dealer.com/" target="_blank">Dealer.com</a> clients and partners, as well as internally with team members, managers and leaders within the Dealer Support organization. This position collaborates with other internal teams such as Performance Management, Implementation and Advanced Support. Our Dealer Support Team makes things more than right for our clients. On our team, technical aptitude is important, but so is a great attitude, a collaborative spirit, and a curious mind. Scheduling Expectations: <ul> <li>Employees are expected work on Eastern Time, regardless of physical location</li> <li>Hours of operation are Monday through Saturday, 8:00AM – 8:00AM PM EST</li> <li>Shifts will be determined based upon business need</li> <li>Employees will generally work Monday through Friday, and work Saturdays every six weeks</li> <li>Employees will also be expected to work some holidays</li> </ul> Core Competencies for this role include: <ul> <li>Unrelenting client focus and situational adaptability</li> <li>Resilience, confidence, resourcefulness</li> </ul> Primary Duties and Responsibilities: <ul> <li>Provide exceptional service to both internal stakeholders and external clients</li> <li>Manage the expectations of demanding clients to deliver high quality results in a timely fashion.</li> <li>Process client requests from varying inbound channels. Including both phone and email.</li> <li>Perform root cause analysis.</li> <li>Document processes and resolutions.</li> <li>Develop extensive knowledge of DDC products and services.</li> <li>Learn and utilize DDC support tools, processes and procedures.</li> <li>Assist with additional special projects as assigned.</li> <li>Follow and adhere to all Support policies, including call and case-handling practices.</li> <li>Provide feedback on current practices to Support leadership.</li> <li>Demonstrate flexibility to work any of the Support shifts including but not limited to a rotating Saturday shift.</li> <li>Other duties as assigned</li> </ul> Minimum Qualifications: <ul> <li>High School Diploma/GED and 3 years’ experience in a related field; OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; OR 5 years’ experience in a related field </li> <li>Demonstrated ability to provide world class service and entice our clients to become “raving fans” of <a href="http://dealer.com/" target="_blank">Dealer.com</a> </li> <li>Strong analytical skills and data-driven thinking</li> <li>Excellent written and verbal communication skills</li> <li>Strong teambuilding skills with demonstrated problem solving abilities</li> <li>Able to resolve client issues efficiently, effectively, and expeditiously in an independent manner</li> <li>Self-directed, driven, and enthusiastic</li> <li>Ability to multi-task and perform in a fast-paced environment.</li> </ul> What We Look For (Preferred): <ul> <li>Bachelor’s degree</li> <li>Customer relationship management (CRM)</li> <li>Cloud based telephone systems</li> <li>Troubleshooting methodologies</li> <li>HTML, CMS, Bootstrap, Email theory</li> <li>Networking, Data Analysis, DNS</li> <li>Browser configuration</li> <li>Mac, Windows, iOS</li> <li>Remote app support</li> </ul> Drug TestingTo be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.BenefitsEmployees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. <h3> </h3>Application Deadline: 04/05/2025

Technical  Customer Care Specialist II (Dealer.com)

CompanyCox Automotive - USAJob Family GroupCustomer Care GroupJob ProfileCustomer Care Specialist IIManagement LevelIndividual Contributor Flexible Work Option Can work remotely anywhere in the specified countryTravel %NoWork ShiftDayCompensationHourly base pay rate is $17.74 - $26.59/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job DescriptionJob Description:The RMS Coordinator is the primary point of contact for RMS internal partners, RMS clients and RMS product users. Success in this position requires an individual that is flexible, solution-oriented and a self-starter that can work independently to provide knowledgeable and results-oriented service. The RMS coordinator maintains a strong working knowledge of the RMS organization, processes, products, and technology and is empowered to ensure client issues are resolved in an accurate and timely manner. This empowerment requires confidence in both the knowledge of the client’s business practices, as well as, product offerings.The RMS Coordinator is accountable for the client service relationship, in addition to working with RMS and other escalation partners for issue resolution. This individual is responsible for the identification and documentation of issues and communication with the requestor, even if the issue involves other departments. The position demands outstanding reliability and follow-through and requires excellent verbal and written communication skills including telephone and active listening skills, efficient problem-solving and technical troubleshooting skills, the ability to delegate effectively and excellent organization skills. The ideal candidate will be a highly motivated individual who can work well with little to no supervision and is a reliable, resourceful and professional.General Responsibilities:<ul> <li>Be an ambassador of RMS providing consultative information for the end users and RMS clients. Develop cooperative relationships with RMS Level 2, RMS Sales, Corporate Partners, such as Manheim and MDM and our client teams.</li> <li>Inform all parties of the status of open issues and work closely with escalation partners to identify, document and monitor all exceptions to the standard processes to create best practices.</li> <li>Problem solving, including consulting with dealers and educating them about RMS, Manheim Digital / In-Lane and ancillary partners. Part of this process will include identifying, assessing and resolving issues and determining who needs communication, including central functions such as IT or Product.</li> <li>Provide responsive, timely telephone, chat and email support. At a minimum, all calls should be returned before the close of business on the same day. The RMS Coordinator will act as the single point of contact for issues, from identification through resolution as often as possible.</li> <li>Provide training to end users on all aspects of RMS and ancillary product offerings.</li> <li>Other duties as assigned.</li> </ul>Qualifications:Minimum:<ul> <li>High School Diploma/GED and 3 years’ experience in a related field.</li> <li>OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience;</li> <li>OR 5 years’ experience in a related field</li> </ul>Preferred:<ul> <li>College degree preferred (or equivalent experience).</li> <li>Minimum of 4 years client service experience in a technical role providing support for a customer facing, on-line based purchasing platform.</li> <li>Demonstrated experience being a client-focused, service-oriented professional</li> <li>Proven ability to learn new technologies in a software development organization.</li> <li>Motivated self-starter with exceptional interpersonal skills and commitment to client satisfaction</li> <li>Excellent oral and written communication skills, particularly in a phone or email context</li> <li>Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment</li> <li>Ability to listen effectively, interpret issue and utilize tools for troubleshooting and issue resolution</li> <li>Fast and motivated learner</li> <li>Working knowledge of email and internet</li> <li>Attention to detail and follow-through</li> <li>Demonstrated ability to adapt in a changing environment</li> <li>Automotive experience or exposure is a strong plus</li> <li>Adapts well to change</li> </ul>Drug TestingTo be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.BenefitsEmployees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. Application Deadline: 02/25/2025

16 Cox Automotive Inc. Jobs