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About the roleWe are looking for a dynamic, high-performing Senior Sales Manager to join our sales team. This position will lead a team of Account Executives to achieve growth targets for our high growth Nonprofit prospects and customers. The successful candidate will be responsible for developing new and strengthening existing relationships with Executives and Senior Leaders at Nonprofit accounts. The ideal candidate will have experience leading a team of seasoned Account Executives and will have a proven track record for delivering results.What you'll do<ul> <li>Leading a team of Account Executives to achieve quarterly/annual bookings and revenue targets</li> <li>Coach and measure key activity metrics, adherence to sales process and the sales leadership framework component</li> <li>Attract and retain an all-star team, including recruiting, hiring, coaching, and training</li> <li>Establish C-level relationships with strategic customers via proactive customer networking and development</li> <li>Responsible for monitoring market trends and key events within Nonprofit Vertical; provides periodic updates to executive team</li> <li>Assist in the territory planning for accounts by working with Account Executives and customers to understand their challenges and identifying opportunities</li> <li>Assist sales team with closing transactions with multiple decision makers</li> <li>Utilize Sales Team and Customer feedback, in addition to bookings, pipeline and account data to diagnose business strengths and weaknesses, implement change and allocate resources appropriately</li> </ul>What you'll bring<ul> <li>5+ years software or SaaS sales experience with a focus on consultative solutions selling</li> <li>1+ years sales management experience in a rapidly growing and fast-paced environment</li> <li>Proven history of leading teams to achieve quotas and objectives within a commercial environment</li> <li>Excellent coaching skills and sales methodology knowledge allowing you and your team to skillfully negotiate wins internally and externally while maintaining strong relationships</li> <li>Fostering a positive attitude, the ability to stay flexible in a fast-paced, changing environment and the enthusiasm required to maintain long-term customer relationships</li> <li>Nonprofit industry experience a plus</li> </ul>Stay up to date on everything Blackbaud, follow us on <a href="http://bit.ly/FollowUsLI" target="_blank">Linkedin</a>, <a href="http://bit.ly/2xn65ez" target="_blank">Twitter</a>, <a href="https://www.instagram.com/blackbaud/" target="_blank">Instagram</a>, <a href="http://bit.ly/2yNWNJH" target="_blank">Facebook</a> and <a href="https://bit.ly/BLKBYouTube" target="_blank">YouTube ​</a>Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.A notice to candidates: Recruitment Fraudulent Alert: Your personal information and online safety as a candidate mean a lot to us! At Blackbaud and our portfolio of companies, recruiters only direct candidates to apply through our official careers page at <a href="https://careers.blackbaud.com/us/en" target="_blank">https://careers.blackbaud.com/us/en</a> or our official LinkedIn page. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers, or conduct interviews via Skype. Anyone suggesting otherwise is not a representative of Blackbaud. If you are unsure if a message is from Blackbaud, please email <a href="#">blackbaudrecruiting@blackbaud.com</a>. The starting base salary and annual proposed commission is $183,300.00 to $249,600.00. Blackbaud may pay more or less based on employee qualifications, market value, sales quota, Company finances, and other operational considerations.Benefits Include:<ul> <li>Medical, dental, and vision insurance</li> <li>Remote-first workforce</li> <li>401(k) program with employer match</li> <li>Flexible paid time off</li> <li>Generous Parental Leave</li> <li>Volunteer for vacation</li> <li>Opportunities to connect to build community and belonging</li> <li>Pet insurance, legal and identity protection</li> <li>Tuition reimbursement program</li> </ul>

Blackbaud

Senior Sales Manager, Nonprofit Organizations

Blackbaud unleashes the potential of the people and organizations who change the world, and we’re growing our team. As the leading software exclusively dedicated to powering social and corporate impact , expand what is possible across the nonprofit and education sectors, at companies committed to social responsibility, and for individual change makers.The Senior Business Systems Analyst role supports the Leadership Team of Application Services and will focus on supporting the Customer Success organization by providing systems and processes to ensure successful onboarding, adoption, operational effectiveness, support and retention of Blackbaud customers throughout the customer journey. Examples include data integrations, product usage, customer relationship management, health monitoring and helping identify expansion opportunities for the Blackbaud products. The analyst will work with a team of resources in collection of current policy and procedures, business requirements, discovery of operational efficiency improvements, workflow design, documentation, education, and adherence monitoring work efforts. The analyst will also seek to ensure optimal usage of the existing tools which support the customer operation organization including, Certinia (formally FinancialForce), Coveo, Docebo LMS, and Salesforce ecosystems.What you'll do::<ul> <li>Partner with cross functional departments to uncover business needs and understand how to best leverage our core customer-lifecycle management systems such as Gainsight, Salesforce, Workday, etc.</li> <li>Support business strategy development for the services teams and manage mapping, documenting, and implementing customer success processes </li> <li>Prepares preliminary project documentation pertinent to the business objectives, summarizing the goals of the business process change and expected business benefit, which are then used as inputs to functional design </li> <li>Analyze different technology solutions/approaches, which may include reviews of different market solutions and/or internal solutions; recommend best practice driven approach</li> <li>Develop and prioritize user stories to drive system requirements, aligned with and enabling business process change; able to engage with application team in discussion to ensure technical design meets functional objectives in Azure Dev Ops (ADO)</li> <li>Participates in sprint planning, design reviews and sprint reviews to ensure that business processes are properly supported; responsible for updated proposed workflows </li> <li>Performs Data review / audits, identify specific performance improvement opportunities (system performance, functional performance, user performance, etc.) </li> <li>Facilitate successful testing and launch activities including UAT, Regression testing and internal/external readiness and change management</li> </ul>What you'll bring: <ul> <li>5+ years professional experience in Business Analysis, preferably in a role focused on Customer Success and Enablement utilizing Salesforce-related technologies and solution design </li> <li>Strong understanding and experience with Salesforce and Customer Success technology; Coveo Enterprise Search, Docebo LMS and Gainsight experience preferred </li> <li>Strong understanding or experience with process definition methodologies </li> <li>Familiarity with application tracking analytics and processes (MixPanel, Heap)</li> <li>Knowledge of Azure Dev Ops (ADO) and SAFe, Agile, or Scrum Methodologies.</li> <li>Highly proficient with Microsoft Visio and/or other modeling tools</li> <li>Knowledge of data analysis to support proposed process definition, monitor adherence, and communicate performance results </li> <li>Ability to deliver work which meets minimum standards of quality, security, and operability.</li> </ul>Stay up to date on everything Blackbaud, follow us on <a href="http://bit.ly/FollowUsLI" target="_blank">Linkedin</a>, <a href="http://bit.ly/2xn65ez" target="_blank">Twitter</a>, <a href="https://www.instagram.com/blackbaud/" target="_blank">Instagram</a>, <a href="http://bit.ly/2yNWNJH" target="_blank">Facebook</a> and <a href="https://bit.ly/BLKBYouTube" target="_blank">YouTube ​</a>Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.A notice to candidates: Recruitment Fraudulent Alert: Your personal information and online safety as a candidate mean a lot to us! At Blackbaud and our portfolio of companies, recruiters only direct candidates to apply through our official careers page at <a href="https://careers.blackbaud.com/us/en" target="_blank">https://careers.blackbaud.com/us/en</a> or our official LinkedIn page. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers, or conduct interviews via Skype. Anyone suggesting otherwise is not a representative of Blackbaud. If you are unsure if a message is from Blackbaud, please email <a href="#">blackbaudrecruiting@blackbaud.com</a>. The starting base pay is $87,700.00 to $114,200.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.Benefits Include:<ul> <li>Medical, dental, and vision insurance</li> <li>Remote-first workforce</li> <li>401(k) program with employer match</li> <li>Flexible paid time off</li> <li>Generous Parental Leave</li> <li>Volunteer for vacation</li> <li>Opportunities to connect to build community and belonging</li> <li>Pet insurance, legal and identity protection</li> <li>Tuition reimbursement program</li> </ul>

Senior Business Systems Analyst, Customer Success

As a Financial Edge (FE) Customer Support, Senior Specialist you’ll take ownership of advanced, challenging, or complex cases and ensuring swift, effective solutions. You’ll assist with triaging defects and incidents, playing a crucial role in maintaining system reliability and performance. Additionally, you'll create and enhance Knowledgebase content for customer self-service, empowering users to resolve issues independently.Your role balances working on complex or escalated cases and helping peers manage their workload efficiently, ultimately driving team success, enhancing overall support quality and customer satisfaction. As a Senior Specialist you will work closely with leadership, including the Principal to help drive initiatives and achieve outcomes.What you'll do:<ul> <li>Quickly resolving or triaging incidents.</li> <li>Handling complex non-FCR cases, focusing on reducing time-to-close (TTC) and surfacing future enhancements to reduce complexity.</li> <li>Achieving mentor goals for frontline and tenured agents, complementing the Team Lead's coaching efforts. You'll take direction from your manager and help achieve quantifiable targets.</li> <li>Filing defect tickets to Sustained Engineering and RDO, and attending triage meetings to discuss specific defects, in collaboration with the Principal.</li> <li>Serve as a backup to the Principal as needed which may encompass a variety of activities depending on time of year, workloads, and Principal availability.</li> <li>Assisting Team Leads and Managers with projects and initiatives as needed.</li> <li>Actively participating in swarm while using your experience and influence to coach and mentor both tenured and newer resources across all FE resources.</li> </ul>These responsibilities ensure you play a pivotal role in enhancing support quality and driving team success.What you'll bring:<ul> <li>Knowledge of Financial Edge.</li> <li>Experience in a Customer Support Senior level role.</li> <li>Diplomatic and tactful in dealing with diverse people.</li> <li>Quick learner of new concepts and ideas.</li> <li>Critical thinker who asks insightful questions to facilitate problem-solving.</li> <li>Calming influence in tense situations, providing direction and guidance.</li> <li>Creative strategist who integrates unrelated information to develop innovative approaches.</li> <li>Keen insight into predicting behaviors across various situations.</li> <li>Effective strategist for complex cross-organizational projects.</li> <li>Adaptable in situations characterized by continual change.</li> <li>Decisive in quickly identifying key issues for important decisions.</li> <li>Proactive in anticipating obstacles and minimizing their impact.</li> <li>Forward-thinking in creating long-term strategies that anticipate customer needs.</li> </ul>#LI-REMOTEStay up to date on everything Blackbaud, follow us on <a href="http://bit.ly/FollowUsLI" target="_blank">Linkedin</a>, <a href="http://bit.ly/2xn65ez" target="_blank">Twitter</a>, <a href="https://www.instagram.com/blackbaud/" target="_blank">Instagram</a>, <a href="http://bit.ly/2yNWNJH" target="_blank">Facebook</a> and <a href="https://bit.ly/BLKBYouTube" target="_blank">YouTube ​</a>Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.A notice to candidates: Recruitment Fraudulent Alert: Your personal information and online safety as a candidate mean a lot to us! At Blackbaud and our portfolio of companies, recruiters only direct candidates to apply through our official careers page at <a href="https://careers.blackbaud.com/us/en" target="_blank">https://careers.blackbaud.com/us/en</a> or our official LinkedIn page. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers, or conduct interviews via Skype. Anyone suggesting otherwise is not a representative of Blackbaud. If you are unsure if a message is from Blackbaud, please email <a href="#">blackbaudrecruiting@blackbaud.com</a>. The starting base pay is $61,000.00 to $77,800.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.Benefits Include:<ul> <li>Medical, dental, and vision insurance</li> <li>Remote-first workforce</li> <li>401(k) program with employer match</li> <li>Flexible paid time off</li> <li>Generous Parental Leave</li> <li>Volunteer for vacation</li> <li>Opportunities to connect to build community and belonging</li> <li>Pet insurance, legal and identity protection</li> <li>Tuition reimbursement program</li> </ul>

Financial Edge Customer Support, Senior Specialist

Who we are:Blackbaud is the world's leading cloud software company powering social good. Our vision is to power an ecosystem of good that builds a better world. We seek to empower the entire social good community, which includes nonprofits, foundations, corporations, education institutions, and the individual change agents who support them. Our strategy includes a focus on our employees and company culture, with a goal of cultivating an environment where our teammates can bring their whole, authentic selves to work. We strive to build a workforce that reflects the social good communities we serve. About the role: As a Senior Software Engineer you will focus on developing and enhancing web applications, while working with some of the latest technologies in user interfaces, server architecture, and cloud-based computing. Our remote work environment promotes collaboration, efficient communication, Scrum, and TDD. Our philosophy is to empower engineers with significant agency, and we expect engineers to use this agency to delivery high quality software for our customers. The successful candidate will join a community of engineers organized into Scrum teams focused on Blackbaud’s state-of-the-art award management and stewardship management capabilities.What you'll be doing:<ul> <li>Write well-documented and structured code on a daily basis to meet weekly software development goals.</li> <li>Evaluate and improve security and performance of critical application components. </li> <li>Attend weekly development meetings and actively participate in discussions around weekly software development goals and best practices.</li> <li>Collaborate cross-functionally with a product manager, user experience designer, project manager and other engineers.</li> <li>Complete all planned tasks including new development and maintenance requests.</li> <li>Mentor junior team members by regularly reviewing and providing feedback on their code.</li> <li>Submit code for evaluation and feedback from Engineering team members through use of pull requests.</li> <li>Perform design and code reviews for all key application functional components.</li> <li>Consistently write unit and integration tests around code and maintain the test suite.</li> <li>Develop a strong understanding of software development methodologies and styles that are most effective.</li> <li>Develop a strong understanding of the product domain and code base in order to become more efficient and effective.</li> </ul>What we'll want you to have:<ul> <li>6+ years of professional experience in a backend web application stack. We use Ruby on Rails, Elixir, and Phoenix.</li> <li>Extensive experience with common web technologies required – Javascript, CSS, and HTML</li> <li>Understanding of fundamental design principles behind a scalable web application and industry development standards</li> <li>Experience with cloud deployment and database technologies. We use Postgres, Elasticsearch, Cassandra, Redis, Amazon Web Services (AWS), and Docker.</li> <li>Knowledge of version control tools such as git.</li> <li>Knowledge of testing practices.</li> <li>Ability to work both independently and collaboratively with other software engineers on projects.</li> <li>Strong problem solving and prioritization skills.</li> </ul>Stay up to date on everything Blackbaud, follow us on <a href="http://bit.ly/FollowUsLI" target="_blank">Linkedin</a>, <a href="http://bit.ly/2xn65ez" target="_blank">Twitter</a>, <a href="https://www.instagram.com/blackbaud/" target="_blank">Instagram</a>, <a href="http://bit.ly/2yNWNJH" target="_blank">Facebook</a> and <a href="https://bit.ly/BLKBYouTube" target="_blank">YouTube ​</a>Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.A notice to candidates: Recruitment Fraudulent Alert: Your personal information and online safety as a candidate mean a lot to us! At Blackbaud and our portfolio of companies, recruiters only direct candidates to apply through our official careers page at <a href="https://careers.blackbaud.com/us/en" target="_blank">https://careers.blackbaud.com/us/en</a> or our official LinkedIn page. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers, or conduct interviews via Skype. Anyone suggesting otherwise is not a representative of Blackbaud. If you are unsure if a message is from Blackbaud, please email <a href="#">blackbaudrecruiting@blackbaud.com</a>. The starting base pay is $117,200.00 to $157,500.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.Benefits Include:<ul> <li>Medical, dental, and vision insurance</li> <li>Remote-first workforce</li> <li>401(k) program with employer match</li> <li>Flexible paid time off</li> <li>Generous Parental Leave</li> <li>Volunteer for vacation</li> <li>Opportunities to connect to build community and belonging</li> <li>Pet insurance, legal and identity protection</li> <li>Tuition reimbursement program</li> </ul>

Senior Software Engineer, Ruby on Rails

As a Customer Support Principal, you'll be a strategic resource who is responsible for facilitating workflow between Customer Support and other departments, ie. PTG, to prioritize issues and enforce operational level agreements. You’ll be the highest level of subject matter expertise not only on the product, but also on Support processes and customers, allowing you to effectively represent Support as needed with other departments. You’ll navigate highly escalated or complex issues and proactively surface trends to leadership. As an expert you will regularly provide coaching and guidance to tenured resources and proactively consider continuous improvement initiatives. You will regularly coordinate with various resources across Support and other areas of the business on projects, product enhancements, challenges, and goals. What you'll do: <ul> <li>Represent Support as the liaison with PTG, ensuring effective filing and prioritization of defects as well as enforcing OLAs.</li> <li>Assume ownership to oversee Yodlee cases, defects, and meetings.</li> <li>Respond to complex tickets, assisting the team or taking ownership of advanced cases. </li> <li>Provide subject matter expertise for EAPs, preparing Customer Support for new functionality and identifying risks. </li> <li>Author and edit Knowledgebase content using KCS methodologies. </li> <li>Capture case trend data to assist in creating NFRs or business cases to reduce costs. </li> <li>Report service incidents or requests to internal groups, acting as a customer-facing liaison. </li> <li>Stay updated on product changes and rapidly learn new product functionalities. </li> <li>Be responsible for customer issues, collaborating across teams to ensure flawless service integration. </li> </ul>What you'll bring: <ul> <li>4-6 years of experience using, supporting, or consulting on Blackbaud Financial Edge software.</li> <li>Have an accounting background or experience, such as an Accounting degree, experience as accountant or bookkeeper, experience with accounting concepts, or experience with accounting softwares such as Quickbooks, Financial Edge, etc. </li> <li>Are skilled in diplomacy and tact when dealing with diverse individuals. </li> <li>Rapidly learn new concepts and ideas. </li> <li>Ask critical, insightful questions to facilitate problem-solving. </li> <li>Act as a calming influence in tense situations, providing direction and guidance. </li> <li>Integrate unrelated information to develop creative, strategic approaches. </li> <li>Accurately predict behaviors using keen insight into others. </li> <li>Work effectively in continually changing environments. </li> <li>Quickly identify key issues for important decisions. </li> <li>Anticipate obstacles and take timely steps to minimize impact. </li> <li>Create long-term strategies that anticipate customer needs. </li> <li>Have familiarity using or supporting Yodlee or other third-party financial aggregators used for bank feeds and credit card feeds preferred.</li> <li>Understand or have familiarity with APIs (Application Programming Interface) preferred.</li> </ul> #LI-REMOTE Stay up to date on everything Blackbaud, follow us on <a href="http://bit.ly/FollowUsLI" target="_blank">Linkedin</a>, <a href="http://bit.ly/2xn65ez" target="_blank">Twitter</a>, <a href="https://www.instagram.com/blackbaud/" target="_blank">Instagram</a>, <a href="http://bit.ly/2yNWNJH" target="_blank">Facebook</a> and <a href="https://bit.ly/BLKBYouTube" target="_blank">YouTube ​</a>Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.A notice to candidates: Recruitment Fraudulent Alert: Your personal information and online safety as a candidate mean a lot to us! At Blackbaud and our portfolio of companies, recruiters only direct candidates to apply through our official careers page at <a href="https://careers.blackbaud.com/us/en" target="_blank">https://careers.blackbaud.com/us/en</a> or our official LinkedIn page. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers, or conduct interviews via Skype. Anyone suggesting otherwise is not a representative of Blackbaud. If you are unsure if a message is from Blackbaud, please email <a href="#">blackbaudrecruiting@blackbaud.com</a>. The starting base pay is $77,700.00 to $104,500.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.Benefits Include:<ul> <li>Medical, dental, and vision insurance</li> <li>Remote-first workforce</li> <li>401(k) program with employer match</li> <li>Flexible paid time off</li> <li>Generous Parental Leave</li> <li>Volunteer for vacation</li> <li>Opportunities to connect to build community and belonging</li> <li>Pet insurance, legal and identity protection</li> <li>Tuition reimbursement program</li> </ul>

Financial Edge NXT Customer Support Principal

We are looking for a savvy, high-performing Security Engineer who will be responsible for the day-to-day management of company-wide information security toolsets and the protection of Blackbaud’s and Client’s information. Security Engineers diligently investigate anomalous events and alerts, detect malicious activities, reverse engineer malware, and write signatures and scripts for various security tools to defend against malicious activity. The Security Engineer provides reports to management regarding the negative impact to the business caused by theft, destruction, alteration, or denial of access to information. The Security Engineer is primarily involved in the analysis, reverse engineering, troubleshooting and resolution of complex threats that impact the information security infrastructure at the data, application, service, operating system, and network levels.What you’ll be doing: <ul> <li>Build out automations in order to optimize team performance and reduce response times</li> <li>Document automation building process, to include defining pre-build requirements and validation criteria</li> <li>Perform intrusion analysis using SIEM technology, reports, data visualization, log analysis and pattern analysis</li> <li>First responder to security events and escalations via email, phone, and tickets across corporate user networks, data centers, and cloud environments.</li> <li>Assist in remediation of information security incidents</li> <li>Hunting for and identifying threat actor groups and respective tactics, techniques and procedures</li> <li>Document and communicate findings, escalate critical incidents, and interact with lines of business</li> <li>Improve and challenge existing processes and procedures in a very agile and fast paced cyber security environment</li> <li>Keep current on the threat landscape and cyber security trends</li> <li>Ability to adapt to fluid infrastructures and to learn/support new technologies</li> <li>Thought leader around new security alert content creation, data correlation, anomaly thresholds, and logic updates</li> <li>Primary mentor to the core analyst team with regards to training &amp; escalation</li> <li>Peer reviewer as a part of the core security engineering team</li> <li>Advising/informing leadership on how to optimize current toolset and performing evaluation of future tools</li> </ul>What we are looking for: <ul> <li>Bachelor's degree or equivalent IT/Security industry experience </li> <li>3+ years security analysis experience </li> <li>5+ years of IT or networking experience </li> <li>Intermediate to Advanced Linux/Unix OS and Windows knowledge </li> <li>Expertise in at least one public cloud</li> <li>Firewall rule and policy fundamentals </li> <li>Network routing fundamentals </li> <li>Ability to manage parallel tasks and accurately document resolutions </li> <li>Working knowledge of network packet analysis tools</li> <li>Proven ability to implement automation through scripting (e.g., PERL, Python, shell scripting)</li> <li>Experience with leveraging APIs to integrate third party tooling into an existing tool stack</li> <li>Familiarity with cyber security frameworks such as NIST and MITRE ATT&amp;CK</li> <li>Industry recognized professional certification such as (but not limited to): Security+, CBROPS, CSA, CEH, GSEC, SSCP</li> </ul>Nice to Haves: <ul> <li>Industry recognized professional certification such as (but not limited to):</li> <li>CISSP, GBFA, GCDA, GCIA, GCIH, GMON, GNFA, GOSI, GPEN, GPPA, GREM, GSOC, OSDA, OSCP</li> <li>Direct experience with malware and analysis techniques and methodologies.</li> <li>Experience with playbook development using Security Orchestration and Automated Response (SOAR) platforms</li> </ul>Stay up to date on everything Blackbaud, follow us on <a href="http://bit.ly/FollowUsLI" target="_blank">Linkedin</a>, <a href="http://bit.ly/2xn65ez" target="_blank">Twitter</a>, <a href="https://www.instagram.com/blackbaud/" target="_blank">Instagram</a>, <a href="http://bit.ly/2yNWNJH" target="_blank">Facebook</a> and <a href="https://bit.ly/BLKBYouTube" target="_blank">YouTube ​</a>Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.A notice to candidates: Recruitment Fraudulent Alert: Your personal information and online safety as a candidate mean a lot to us! At Blackbaud and our portfolio of companies, recruiters only direct candidates to apply through our official careers page at <a href="https://careers.blackbaud.com/us/en" target="_blank">https://careers.blackbaud.com/us/en</a> or our official LinkedIn page. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers, or conduct interviews via Skype. Anyone suggesting otherwise is not a representative of Blackbaud. If you are unsure if a message is from Blackbaud, please email <a href="#">blackbaudrecruiting@blackbaud.com</a>. The starting base pay is $101,900.00 to $132,800.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.Benefits Include:<ul> <li>Medical, dental, and vision insurance</li> <li>Remote-first workforce</li> <li>401(k) program with employer match</li> <li>Flexible paid time off</li> <li>Generous Parental Leave</li> <li>Volunteer for vacation</li> <li>Opportunities to connect to build community and belonging</li> <li>Pet insurance, legal and identity protection</li> <li>Tuition reimbursement program</li> </ul>

Senior Threat Detection Engineer

Blackbaud unleashes the potential of the people and organizations who change the world, and we’re growing our team. As the leading software exclusively dedicated to powering social and corporate impact, expand what is possible across the nonprofit and education sectors, at companies committed to social responsibility, and for individual change makers.We are looking for a high-performing Senior Salesforce Business Analyst to support the Lead to Contract Portfolio Owner. As part of the Blackbaud IT Commerce team, this Analyst is required to analyze, transform and ultimately resolve the business problems to further enable the various parts of Blackbaud to function efficiently and the company to meet their goals.What you’ll do:<ul> <li>Develop, design and communicate existing processes. Incorporate business, system and data flows. Include key metrics that support both areas of efficiency and inefficiency</li> <li>Design and document scalable solutions using Salesforce Sales Cloud and CPQ, including custom objects, flows, validation rules, and automation.</li> <li>Collaborate with developers and architects to define technical requirements and ensure alignment with business goals.</li> <li>Create and maintain detailed process maps, data flow diagrams, and technical documentation to support system enhancements and integrations</li> <li>Lead requirements gathering sessions and translate business needs into detailed user stories and acceptance criteria</li> <li>Conduct impact analysis for proposed changes and ensure data integrity across systems.</li> <li>Participate in solution design reviews and provide technical guidance to ensure best practices are followed.</li> <li>Support UAT, deployment planning, and post-implementation validation.</li> <li>Stay current with Salesforce releases, platform capabilities, and industry trends; proactively recommend improvements.</li> <li>Contribute to the Salesforce roadmap and long-term platform strategy in collaboration with the Portfolio Owner</li> </ul>What you’ll bring:<ul> <li>5+ years of experience as a Salesforce Business Analyst with hands-on involvement in technical solutioning and platform configuration.</li> <li>Deep understanding of Salesforce Sales Cloud and CPQ, including declarative tools (Flows, Process Builder, Validation Rules) and data model design.</li> <li>Strong understanding or experience with process definition methodologies</li> <li>Highly proficiency with Microsoft Visio and/or other modeling tools, as well as Azure Dev Ops (ADO)</li> </ul><ul> <li>History and knowledge of data analysis to support proposed process definition, monitor adherence, and communicate performance results</li> <li>Salesforce certifications such as Business Analyst Certification, Certified Administrator, Certified Advanced Administrator, or Certified Sales/Service Cloud Consultant preferred.</li> <li>A history of progressive responsibilities in the administration of information systems</li> <li>Knowledge of Agile and Scrum methodologies, a plus if related to its application in the Scaled Agile Framework (SAFe).</li> <li>Six Sigma Green Belt Certification preferred</li> </ul>Stay up to date on everything Blackbaud, follow us on <a href="http://bit.ly/FollowUsLI" target="_blank">Linkedin</a>, <a href="http://bit.ly/2xn65ez" target="_blank">Twitter</a>, <a href="https://www.instagram.com/blackbaud/" target="_blank">Instagram</a>, <a href="http://bit.ly/2yNWNJH" target="_blank">Facebook</a> and <a href="https://bit.ly/BLKBYouTube" target="_blank">YouTube ​</a>Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.A notice to candidates: Recruitment Fraudulent Alert: Your personal information and online safety as a candidate mean a lot to us! At Blackbaud and our portfolio of companies, recruiters only direct candidates to apply through our official careers page at <a href="https://careers.blackbaud.com/us/en" target="_blank">https://careers.blackbaud.com/us/en</a> or our official LinkedIn page. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers, or conduct interviews via Skype. Anyone suggesting otherwise is not a representative of Blackbaud. If you are unsure if a message is from Blackbaud, please email <a href="#">blackbaudrecruiting@blackbaud.com</a>. The starting base pay is $87,700.00 to $114,200.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.Benefits Include:<ul> <li>Medical, dental, and vision insurance</li> <li>Remote-first workforce</li> <li>401(k) program with employer match</li> <li>Flexible paid time off</li> <li>Generous Parental Leave</li> <li>Volunteer for vacation</li> <li>Opportunities to connect to build community and belonging</li> <li>Pet insurance, legal and identity protection</li> <li>Tuition reimbursement program</li> </ul>

Senior Salesforce Business Systems Analyst

Senior Contract SpecialistBlackbaud is looking for a talented professional with a strong foundation in legal principles and extensive experience in contract negotiation and review to join our Law Department as a Senior Contract Specialist. This role is ideal for individuals who bring a deep understanding of contract law, risk assessment, and strategic deal-making to support our business objectives.As Senior Contract Specialist for Blackbaud, you will be responsible for reviewing, drafting, advising on, and negotiating commercial contracts of varying types and complexity levels, particularly SaaS/cloud software sales agreements, DPAs and BAAs. You will also be responsible for managing certain projects and improving processes related to Blackbaud commercial contracting efforts. You may be called upon to assist with other facets of the Law Department's responsibilities.What you’ll do:<ul> <li>Develop, review, advise on and negotiate commercial contracts</li> <li>Manage commercial contracting projects and processes; implement best practices</li> <li>Prioritize and manage multiple responsibilities and a significant workload of matters efficiently and effectively</li> <li>Expedite and enhance the sales contracting process without sacrificing contracting standards</li> <li>Communicate effectively and compassionately with Blackbaud’s customers, sales and renewals teams and other departments involved in the sales contracting process (e.g., Security, Finance)</li> <li>Provide guidance to internal business teams regarding contract matters</li> <li>Collaborate with other members of the Blackbaud Law Department.</li> </ul>What you’ll bring:<ul> <li>Juris Doctor with active bar membership in at least one U.S. jurisdiction, or a demonstrated track record of substantial contract negotiation experience with a strong focus on legal terms and conditions</li> <li>5 or more years of contract negotiation experience in a law firm, corporate law department and/or contract management setting</li> <li>Skill at negotiating commercial and legal issues and drafting commercial agreements; ability to contribute strategically to the successful closure of sales opportunities</li> <li>Ability to respond quickly and manage multiple priorities in a fast-paced, high-volume sales contracting environment</li> <li>A sincere attitude of kindness and compassion for those with whom you work, whom you help, Blackbaud’s customers and their constituents</li> <li>A well-developed capacity to understand business issues and challenges and to apply practical legal solutions to problems</li> <li>Strong organizational and interpersonal skills and excellent written and oral communication skills, including the ability to effectively communicate legal exposure and manage risk.</li> </ul>What we’d prefer you bring:<ul> <li>In house counsel, law firm or non-lawyer law department experience</li> <li>Demonstrated process improvement and project management experience</li> <li>Ability and inclination toward program and people management</li> </ul>#LI-REMOTEStay up to date on everything Blackbaud, follow us on <a href="http://bit.ly/FollowUsLI" target="_blank">Linkedin</a>, <a href="http://bit.ly/2xn65ez" target="_blank">Twitter</a>, <a href="https://www.instagram.com/blackbaud/" target="_blank">Instagram</a>, <a href="http://bit.ly/2yNWNJH" target="_blank">Facebook</a> and <a href="https://bit.ly/BLKBYouTube" target="_blank">YouTube ​</a>Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.A notice to candidates: Recruitment Fraudulent Alert: Your personal information and online safety as a candidate mean a lot to us! At Blackbaud and our portfolio of companies, recruiters only direct candidates to apply through our official careers page at <a href="https://careers.blackbaud.com/us/en" target="_blank">https://careers.blackbaud.com/us/en</a> or our official LinkedIn page. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers, or conduct interviews via Skype. Anyone suggesting otherwise is not a representative of Blackbaud. If you are unsure if a message is from Blackbaud, please email <a href="#">blackbaudrecruiting@blackbaud.com</a>. The starting base pay is $117,200.00 to $157,500.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.Benefits Include:<ul> <li>Medical, dental, and vision insurance</li> <li>Remote-first workforce</li> <li>401(k) program with employer match</li> <li>Flexible paid time off</li> <li>Generous Parental Leave</li> <li>Volunteer for vacation</li> <li>Opportunities to connect to build community and belonging</li> <li>Pet insurance, legal and identity protection</li> <li>Tuition reimbursement program</li> </ul>

Senior Counsel

Workday System AnalystBlackbaud was founded on the idea that technology can be a medium for social change. Over the last thirty years, we’ve delivered software solutions to the nonprofit sector, helping mission-driven organizations manage operations and engage supporters. We have the satisfaction of knowing that our solutions are making a difference every day, allowing our clients to focus their time and resources on what they do best: changing the world.The Workday System Analyst role will join an exciting team at Blackbaud focused on maintaining and maximizing the company’s HCM usage. This position will play a key role in bringing a global and sustainable approach to how we handle and interpret our employee data. You can help in establishing critical groundwork for long-term change and best practice approaches as we move our organization forward. Process Improvements, Projects &amp; Metrics <ul> <li>Maintain the long-term integrity of the Workday Environment while being flexible and nimble to the business and new business requirements</li> <li>Enable a culture of digital first through system automation by creating and implementing automated business process flows</li> <li>Collaborating with internal customers to define deployment expectations and ensure consistency with strategic direction and map opportunities to improve workflows</li> <li>Execute configuration changes to functionality, incorporation of new functionality, and/or business process configuration changes</li> <li>Knowledge of Workday HCM security and how it impacts business process configuration</li> <li>Maintain data accuracy and integrity by creating and implementing data maintenance processes and audits</li> <li>Develop and maintain work instructions and job aides while creating a streamlined, efficient and self-service approach to the organization’s reporting requirements</li> <li>Excellent analytical capabilities, conceptual thinker with the ability to translate complex concepts into clear messages, impactful visuals and actionable plans</li> </ul>Service Delivery <ul> <li>Knowledge of HR Data Privacy and complying with data privacy rules and regulations</li> <li>Responsible for information, support and explanation on the Workday system and administrative activities in support of the business</li> <li>Cross-train and network with others to expand/adopt system best-practices</li> <li>Serve as Workday support through ServiceNow tickets, process mapping/documentation and training, for system enhancements and processing procedures</li> </ul>Required Experience and Traits:<ul> <li>Technical expertise in data management and system-related security</li> <li>Experience in HCM systems, Finance, IT, or CRM systems in a technical support role</li> <li>Demonstrates knowledge about the technology and participates in training and development initiatives to keep abreast of current trends and practices</li> <li>Ability to apply critical thinking skills and a high attention to details to identify appropriate resolutions</li> <li>Self-starter that possess a strong desire to seek optimal solutions and share discovery with colleagues</li> <li>Exchanges information with appropriate people to complete work, follows through on tasks and commitments and keeps information confidential, as warranted</li> </ul>Preferred Experience and Traits:<ul> <li>Ability to learn and maintain other HCM systems as needed</li> <li>Functional understanding of core HR business terminology, processes and practices</li> <li>Solid dedication to providing a high-level of customer service</li> <li>Strong interpersonal skills and ability to effectively organize and communicate</li> <li>Root cause analysis and complex problem solving skills</li> </ul>Stay up to date on everything Blackbaud, follow us on <a href="http://bit.ly/FollowUsLI" target="_blank">Linkedin</a>, <a href="http://bit.ly/2xn65ez" target="_blank">Twitter</a>, <a href="https://www.instagram.com/blackbaud/" target="_blank">Instagram</a>, <a href="http://bit.ly/2yNWNJH" target="_blank">Facebook</a> and <a href="https://bit.ly/BLKBYouTube" target="_blank">YouTube ​</a>Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.A notice to candidates: Recruitment Fraudulent Alert: Your personal information and online safety as a candidate mean a lot to us! At Blackbaud and our portfolio of companies, recruiters only direct candidates to apply through our official careers page at <a href="https://careers.blackbaud.com/us/en" target="_blank">https://careers.blackbaud.com/us/en</a> or our official LinkedIn page. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers, or conduct interviews via Skype. Anyone suggesting otherwise is not a representative of Blackbaud. If you are unsure if a message is from Blackbaud, please email <a href="#">blackbaudrecruiting@blackbaud.com</a>. The starting base pay is $87,700.00 to $114,200.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.Benefits Include:<ul> <li>Medical, dental, and vision insurance</li> <li>Remote-first workforce</li> <li>401(k) program with employer match</li> <li>Flexible paid time off</li> <li>Generous Parental Leave</li> <li>Volunteer for vacation</li> <li>Opportunities to connect to build community and belonging</li> <li>Pet insurance, legal and identity protection</li> <li>Tuition reimbursement program</li> </ul>

Workday System Business Analyst

Job Posting Description About the role As a key member of the Blackbaud Enterprise Sales Team, the Account Executive will be responsible for identifying and penetrating accounts within an assigned territory. The Account Executive must be able to consultatively navigate through large, complex organizations positioning Blackbaud's software, services and training as a best of breed high-end enterprise solution. They must also work collaboratively with other partners in our larger sales engagements to provide a total solution. The Sales Organization represents opportunities across several verticals including: Higher Education, K-12 Independent Schools, Nonprofit and Healthcare. What you’ll do <ul> <li>Managing sales activities to exceed assigned revenue objectives.</li> <li>Providing tactical and strategic plans with specific measurable time frames to penetrate an account.</li> <li>Collaborate with Client Success Managers (i.e. Account Managers) to generate additional revenue from existing client base.</li> <li>Following up on leads, completing RFP's etc) into accounts to establish additional relationships.</li> <li>Executing on the plan to position Blackbaud as solution of choice.</li> <li>Becoming a 'trusted business advisor' and establish Executive relationships at senior levels within client accounts.</li> <li>Differentiating Blackbaud's solution by positioning professional services.</li> <li>Provide and or coordinate appropriate resources such as online demonstrations and proposals when needed to educate clients and advance sales cycles.</li> <li>Working closely with professional services to present a total solution.</li> <li>Build and maintain an accurate pipeline and timely sales forecasts to management.</li> <li>Identifying internal teams, providing direction and leadership in each sales engagement.</li> <li>Develop a deep understanding of customer industry trends.</li> </ul> What you'll bring <ul> <li>8+ years’ experience in positioning and selling large, complex SaaS CRM and/or ERP software solutions</li> <li>Knowledge and experience working within a solution-selling or consultative selling methodology</li> <li>Experience selling/navigating a complex sale</li> <li>Experience in both acquiring new business and cultivating existing relationships for business</li> <li>A proven track record of consistent over quota achievement within a solutions software vendor</li> <li>Entrepreneurial drive and work ethic</li> <li>Experience selling into development offices a plus</li> </ul> Stay up to date on everything Blackbaud, follow us on <a href="http://bit.ly/FollowUsLI" target="_blank">Linkedin</a>, <a href="http://bit.ly/2xn65ez" target="_blank">Twitter</a>, <a href="https://www.instagram.com/blackbaud/" target="_blank">Instagram</a>, <a href="http://bit.ly/2yNWNJH" target="_blank">Facebook</a> and <a href="https://bit.ly/BLKBYouTube" target="_blank">YouTube ​</a>Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.A notice to candidates: Recruitment Fraudulent Alert: Your personal information and online safety as a candidate mean a lot to us! At Blackbaud and our portfolio of companies, recruiters only direct candidates to apply through our official careers page at <a href="https://careers.blackbaud.com/us/en" target="_blank">https://careers.blackbaud.com/us/en</a> or our official LinkedIn page. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers, or conduct interviews via Skype. Anyone suggesting otherwise is not a representative of Blackbaud. If you are unsure if a message is from Blackbaud, please email <a href="#">blackbaudrecruiting@blackbaud.com</a>. The starting base salary and annual proposed commission is $122,200.00 to $168,600.00. Blackbaud may pay more or less based on employee qualifications, market value, sales quota, Company finances, and other operational considerations.Benefits Include:<ul> <li>Medical, dental, and vision insurance</li> <li>Remote-first workforce</li> <li>401(k) program with employer match</li> <li>Flexible paid time off</li> <li>Generous Parental Leave</li> <li>Volunteer for vacation</li> <li>Opportunities to connect to build community and belonging</li> <li>Pet insurance, legal and identity protection</li> <li>Tuition reimbursement program</li> </ul>

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