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<h2>DESCRIPTION</h2> As a Senior Operations Engineer, you will lead and manage the lifecycle of challenging cross-functional projects, developing and delivering the next generation of sortation and distribution solutions. You are a customer obsessed leader that will play an integral part in planning and implementation of the facility network infrastructure including new builds, retrofits, expansions and program initiatives. Partnering with internal customers and internal/external stakeholders to engage as a team and ensure a timely handover will be part of your critical tasks. As a Senior Operations Engineer for Amazon, you will work with some of the most talented engineers in the design, development, and delivery of physical distribution systems around the globe. You are responsible for managing a technology or integration project, successfully delivering the solution to meet project goals. You may work directly with external equipment vendors, customers, or partners, and you have a solid understanding of the design approaches and industry technologies utilized in fulfillment and distribution center designs. To meet timelines and minimize disruption to support teams, you manage the overall schedule, proactively mitigate risks, and keep the scope of engineering deliverables under control. Key job responsibilities • Work independently with internal and external teams to successfully manage the lifecycle of challenging projects, and act as owner in delivering on project objectives and targets. Projects may span organizations or geographies in support of business objectives. • Actively participate in firm engineering reviews, and make tangible impact on the proposed solutions on an individual system or its components, on the overall systems architecture, and on facility processes. • Partner with internal teams, stakeholders and external vendors to set project priorities, establish milestones, and drive schedules to meet deadlines. Proactively assess stakeholders’ dependencies and milestones, problem-solve and drive solutions to mitigate the impact from the issues. • Lead and coordinate all execution efforts in delivering systems and automated equipment designs per established standards and guidelines. Perform equipment/system installation, throughput and safety qualifications. Simplify, optimize, remove bottlenecks and provide feedback while resolving difficult system problems or technical deficiencies. • Lead effective meetings by setting the objectives, putting the right people in the room and driving detailed business and technical discussions/alignment. Document meeting discussions, decisions and future steps, ensuring alignment on expectations with internal partner teams and outside vendors. • Promptly and accurately communicate project status, risk analysis and risk mitigation plans. Effectively answer project questions in detail, and regularly produce clear and concise summaries for the project to leadership/management team. • Competently articulate system and/or equipment designs, including layouts, technical specifications and functional capabilities to internal customers and partner teams. • Efficiently manage change order controls, purchase orders, and invoice validation/approvals. • Excel at building strong working relationships with internal and external stakeholders across multiple projects. • Identify and lead process improvement initiatives that improve the Engineering and cross-teams’ efficiencies, optimizing the teams’ value and delivery. Through collaboration, generate high-quality, cost-effective solutions in compressed periods of time. • Travel 80% domestically although travel intensity can be variable and consist of up to three weeks in a row, including weekends. <h2>BASIC QUALIFICATIONS</h2> - Bachelor’s Degree in Industrial Engineering, Mechanical Engineering, or other STEM field - 8+ years of experience as a Project Engineer, Process Engineer, Project Manager, Manufacturing Engineer, or related occupation - Experience managing the lifecycle of cross-functional projects, implementing automated equipment and/or integrated systems - Experience with CAD software (AutoCAD, REVIT, BIM 360, etc.) <h2>PREFERRED QUALIFICATIONS</h2> - • Master’s degree in Engineering, Operations, Business Administration, or a related STEM field - • Operations Management/Distribution Center experience with direct management or responsibility for material handling, automation, or other technical projects - • Experience with Six Sigma and/or Lean Manufacturing - • Experience with Microsoft Project, Smartsheet programs - • Experience with design and/or implementation automation solutions, such as Conveyors, Sorters, high speed manufacturing and packaging lines, Robotic work cells - • Proven technical leadership for industrial engineering projects or program Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit <a href="https://amazon.jobs/content/en/how-we-hire/accommodations" target="_blank">https://amazon.jobs/content/en/how-we-hire/accommodations</a> for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $107,600/year in our lowest geographic market up to $177,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit <a href="https://www.aboutamazon.com/workplace/employee-benefits" target="_blank">https://www.aboutamazon.com/workplace/employee-benefits</a>. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon

Senior Operations Engineer, Operations Engineering

<h2>DESCRIPTION</h2> Come be a part of a rapidly expanding $25 billion dollar global business. At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations reimagine buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide. Amazon Business is a B2B marketplace on Amazon.com that gives entities of all sizes access to hundreds of millions of products in a shopping experience built for businesses and institutions. Amazon Business also serves Government customers that love the convenience of shopping online. However, federal, state and local procurement officials require solutions that fit how public entities operate. The Amazon Business for Government team is dedicated to developing solutions inclusive of an expanded marketplace that combines the selection, convenience, and value customers have come to know and love from Amazon, with new features and unique benefits tailored to customers in the Government sector. Account Executives are responsible for supporting long-term strategic customer relationships following an initial on-boarding and stabilization period. The primary areas of responsibility include broadening solution adoption through institution-wide deployment, feature adoption, and developing relationships with buying decision makers across functional areas such as Procurement, Information Technology, Facilities, and more. Account Executives will also support large complex customer engagements requiring additional deployment support. The Account Executive will ensure recommended solutions meet our customer’s procurement needs and will recommend approaches and alternatives that fit their environment, including but not limited to contracting and competitive requirements unique to public institutions, eProcurement integration, advanced payment, and automated reconciliation processes. The AE will work closely with customers to manage deployment and ensure that our solutions are successfully adopted. The ideal candidate will have relevant Government consultative sales experience and have a proven track record of meeting and exceeding program goals and revenue targets. Roles and Responsibilities · Strategic Account Management that helps customers design and implement solutions that solve government procurement challenges · Drive and accelerate spend adoption through advising customers on best practices for using Amazon Business solutions · Deliver accurate weekly reporting on growth pipeline and customer spend adoption · Work closely with sales team and sales leadership to provide status updates and insights learned during deployment · Focus on automating as many service needs for customers and work with Product Management and Technical teams to develop solutions that will increase solution adoption · Meet or exceed targets for customer and/or feature spend adoption · Relay market needs and requirements back to internal Amazon teams including Product Management, Technical and Category Management teams This role can be located out of any of the Amazon Business locations in the United States, which include Austin TX, Boston MA, Arlington VA, and Seattle WA. <h2>BASIC QUALIFICATIONS</h2> - BA/BS degree or equivalent work experience required - 5+ years of B2B and/or Enterprise sales experience - Demonstrated track record of owning the sales life cycle including identifying, developing, negotiating, and closing opportunities across a wide spectrum of customer engagement levels - Demonstrated track record of positioning and selling solutions to new and existing customers and market segments <h2>PREFERRED QUALIFICATIONS</h2> - 8+ years of sales experience selling to Fortune 1000 senior leadership - Experience selling to procurement and/or supply chain roles - Expert use of MS Office Suite, CRMs (e.g. Salesforce.com) and other systems - Experience owning customer facing communication including leading in-person or virtual customer meetings, product demonstrations, or trainings - Demonstrated success identifying, prioritizing, developing, and growing a book of Public Sector and Government customer accounts Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit <a href="https://amazon.jobs/content/en/how-we-hire/accommodations" target="_blank">https://amazon.jobs/content/en/how-we-hire/accommodations</a> for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Sr Government Account Executive- Amazon Business, PubSec GOV - State & Local

<h2>DESCRIPTION</h2> The Amazon Security Special Programs Evaluations Assessments &amp; Response (SPEAR) Team is seeking a highly talented and motivated senior physical security specialist to serve as a Senior Risk Analyst within the SP2 team. This position is remote, and the candidate will be based anywhere globally. The position requires international travel amounting to approximately 50% to ensure the delivery of this team's mission. The Senior Risk Analyst is responsible for managing the lifecycle of complex cross-functional risk programs across Amazon's global operations, with a focus on AWS datacenters. You will be primarily focused on assessing and mitigating risks related to Amazon and AWS employees, operations, assets, and data. In this role, you will build and drive sophisticated risk assessments to inform and empower senior business leaders to more effectively protect their portfolios. You will partner with key business stakeholders within AWS Security, AWS Data Center Security, and other senior business leaders in various security organizations. Your responsibilities will include: • Defining and managing complex risk programs where the business problem, solutions, and risk strategy may not be well-defined • Driving risk reduction and helping define risk strategies in relation to business problems • Partnering with internal audit teams, policy owners, and compliance teams to interpret laws, regulations, and business policies • Representing risk management programs to internal partners • Providing long-term perspective and context for risk-related business and technology decisions • Writing clear and compelling narratives and presenting them effectively to directors and Senior Managers • Actively mentoring and developing team members The ideal candidate is an experienced security specialist capable of working at all levels across the organization. You must have an extensive working knowledge of physical security principles and how those relate to practical application and real-world implementation of processes and measures. This includes experience with Crime Prevention through Environmental Design (CPTED) concepts and principles. You should be skilled at planning, executing, and delivering products for both internal and external customers Key job responsibilities • Manage the lifecycle of complex cross-functional risk programs • Drive risk reduction and help define risk strategies for significant business problems • Partner with audit teams, policy owners, and compliance teams to interpret and apply relevant laws and regulations • Represent risk management programs to internal and external stakeholders • Provide strategic guidance on risk-related business and technology decisions • Develop and present clear, compelling narratives to directors and senior managers • Mentor and develop team members • Streamline and improve risk management processes and controls • Conduct analytical deep dives to identify vulnerabilities and root causes • Produce comprehensive risk treatment plans and recommendations • Stay connected with industry trends and maintain relationships with key industry personnel A day in the life At the heart of this role is a builder that engages their partners to aid in making high-velocity decisions using risk analysis. This involves a combination of healthy project management skills, interpersonal skills and a willingness to take on new challenges as emerging needs arise. This builder will spend their day in a combination of online meetings with partners, collaboration sessions with peers, and individual project work time. They will be responsible for ad hoc inquiries and clarification requests that arise through and intake queue which they well help oversee. About the team The Special Programs, Evaluations, Assessments, and Response (SPEAR) Organization is chartered with evaluating, testing, and increasing the overall effectiveness of Amazon physical and technical security programs. SPEAR teams conduct holistic security evaluations and special testing engagements of Amazon facilities and wireless services. In addition to those core services, SPEAR conducts physical security adjudications and special projects, and drives physical and technical security policy for Amazon Security through demonstrated metrics. <h2>BASIC QUALIFICATIONS</h2> • 7+ years in Physical Security Principles, Access Control, Intrusion Detection, and video surveillance and management systems • 7+ years collaborating with partner agencies/entities to complete complex missions • Bachelor's degree in a related field or equivalent experience • Industry certification in security risk management (e.g., ASIS CPP, CSMP) • 7+ years working both horizontally and vertically across various management structures • Ability to travel internationally up to 50% of the time <h2>PREFERRED QUALIFICATIONS</h2> • Master's degree in a relevant field (e.g., Security Management, Risk Management) • Advanced project management certification (e.g., PMP, PRINCE2) • Experience implementing Crime Prevention Through Environmental Design (CPTED) • Advanced knowledge of continuous improvement cycles and analytical methodologies • Expertise with risk, business continuity, and data management platforms (e.g., BSI, Audit board) • Demonstrated ability to communicate effectively with both technical and non-technical audiences • Experience mentoring and developing team members • Knowledge of global security regulations and standards • Track record of successful stakeholder management at senior levels Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit <a href="https://amazon.jobs/content/en/how-we-hire/accommodations" target="_blank">https://amazon.jobs/content/en/how-we-hire/accommodations</a> for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $107,400/year in our lowest geographic market up to $229,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit <a href="https://www.aboutamazon.com/workplace/employee-benefits" target="_blank">https://www.aboutamazon.com/workplace/employee-benefits</a>. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Senior Risk Analyst , SPEAR Special Programs & Projects

<h2>DESCRIPTION</h2> Come be a part of a rapidly expanding $35 billion dollar global business. At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations re-imagine buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide. We, the AB Third Party (AB3P) Integrations team are seeking an experienced and self-motivated Solutions Architect to contribute to the development of the Amazon Business API (AB API) ecosystem and enable customers on their integration journey. The AB Solutions Architect role requires a unique balance of technical depth and customer-facing experience. This includes: * Collaborating with external customers and internal teams to craft optimized, scalable, and secure AB API solutions. * Serving as a trusted advisor to organizations, helping them understand the opportunities to develop and integrate with AB APIs. * Driving adoption of AB APIs within a diverse customer base, ranging from small, medium to large enterprise sellers and 3rd party integrators. * Building technical credibility with software engineers, solution architects, product managers, and C-level stakeholders. * Linking technology with measurable business value and thinking strategically about business, products, and technical challenges. * Providing thought leadership through documentation, public speaking, reference code, and architectural guidance. Key job responsibilities * Drive business outcomes by developing technical products that accelerate AB API integration journeys, such as demo videos, code samples, and reference architectures. * Provide technical support and architectural guidance directly to AB API developers building solutions leveraging the Amazon Business Selling Partner API platform. * Create educational content like tutorials, white papers, and technical articles to drive adoption of the AB APIs. * Collaborate closely with customers to understand their use cases, provide feedback to shape the API roadmap, and ensure compliance with Amazon policies. * Lead integration projects with Sellers and 3rd Party Integrators, educating them on the value proposition of Amazon Business's features. * Develop and deliver compelling presentations, demos, and discussions to promote the adoption of AB APIs. * Demonstrate cross-functional skills to architect solutions, analyze systems, and resolve complex problems, while partnering with product and marketing teams. The ideal candidate will possess a unique balance of technical depth and customer-facing experience, with the ability to drive adoption, build trust, and deliver measurable business value through the AB API ecosystem. About the team AB Integrations team vision is to evangelize the Amazon Business (AB) APIs, set high standards for API product releases, and enhance the experience for all developers including sellers and 3rd Party Integrators. The team of solution architects aims to shorten integration timelines, help developers adopt well-architected frameworks, and tailor API solutions to fulfill diverse use cases. The team collaborates across multiple streams, including product improvements, developer experience, driving adoption of AB-specific features, developer assistance, improving API discoverability, and providing consulting services on architecture and design principles. <h2>BASIC QUALIFICATIONS</h2> - 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data &amp; analytics) experience - 3+ years of design, implementation, or consulting in applications and infrastructures experience - 10+ years of IT development or implementation/consulting in the software or Internet industries experience <h2>PREFERRED QUALIFICATIONS</h2> - 5+ years of infrastructure architecture, database architecture and networking experience - Experience working with end user or developer communities - Experience with presentations and speaking with executives, IT, management, and developers Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit <a href="https://www.amazon.jobs/en/disability/us" target="_blank">https://www.amazon.jobs/en/disability/us</a>. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit <a href="https://www.aboutamazon.com/workplace/employee-benefits" target="_blank">https://www.aboutamazon.com/workplace/employee-benefits</a>. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Senior Solutions Architect, Integrations

<h2>DESCRIPTION</h2> Our goal is to be Earth's most customer centric company, and we are just getting started. We need people who want to join an ambitious program that continues to push the state of the art in space-based systems design. Project Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world. We're looking for a hands-on Systems Engineer with a background in the requirements management, design for manufacturing, hardware/software development for hardware test. Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Key job responsibilities This is a role for a highly collaborative individual who will help us with optimizing for high volume production and meeting cross discipline requirements. We are looking for an outstanding engineer who combines superb technical and analytical capabilities with a demonstrated ability to get the right things done quickly and effectively: * Lead the development test system validation * Lead software/hardware integration testing * Lead innovative software/firmware/hardware architectures and flows for multiple manufacturing test lines * Lead review and analysis on data using tools such as MATLAB, Python, or similar. * Support and organize the release of the software and hardware system documents through gate reviews * Investigate and troubleshoot yield issues during prototype and production builds * Write status and/or build reports for cross-functional review * Drive and prioritize execution of system test campaigns * Design and develop software/scripting test setups and supporting hardware for various subsystem validation of the satellite bus. * Identify and analyze the cross-functional tradeoffs between design alternatives, including impact on performance, schedule, cost, risk, complexity, and scale. * Drive cross-functional schedules, test requirements, specifications and limits with the hardware development team * Work concurrently with the design engineers to provide design for testability (DFT) feedback throughout the design process * Support production and integration efforts for hardware subsystems. * Define test strategy, implement and optimize test setup/processes at the CM including design and qualification of test fixtures, test equipment, and test software * Develop procedures, preventative maintenance plans, and troubleshooting guides to support production * Develop and communicate system integration and evaluation strategies and plans in support of program learning, technical risk reduction, verification, and validation * Interested and able to travel domestically and internationally A day in the life You will tackle challenging, novel situations every day and have the opportunity to work with multiple technical teams at Amazon in different locations. You should be comfortable with a high degree of ambiguity and relish the idea of solving problems that haven't been solved before. <h2>BASIC QUALIFICATIONS</h2> - Experience in automating, deploying, and supporting large-scale infrastructure - Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust - Experience with Linux/Unix - Experience with CI/CD pipelines build processes - Bachelor’s or Associates Degree in Computer Science or related field or relevant work experience <h2>PREFERRED QUALIFICATIONS</h2> - Experience with distributed systems at scale Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit <a href="https://www.amazon.jobs/en/disability/us" target="_blank">https://www.amazon.jobs/en/disability/us</a>. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $116,300/year in our lowest geographic market up to $201,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit <a href="https://www.aboutamazon.com/workplace/employee-benefits" target="_blank">https://www.aboutamazon.com/workplace/employee-benefits</a>. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Systems Development Engineer, OISL Test Automation

<h2>DESCRIPTION</h2> The Customer Engagement Technologies (CET) organization powers Customer Service (CS) by developing elegant Customer and Customer Service Associate (CSA) facing products globally. These products offer effortless self-service and automated solutions to our customers. If customers prefer to interact with a human, we enable CSAs to effectively and elegantly solve customers’ issues using our associate-facing products powered through human-centered design. One of these solutions is a new translation system deploying neural machine translation technology (through AWS Translate models) that aims to support high-quality, real-time translations for up to 39 languages. By applying automated translations to text-based customer service channels (e-mail, chat, Message Us, and CS Chatbot), the product’s vision is to remove language as a barrier and enable flexibility in the CS labor force. Ultimately, Amazon will be capable of supporting customers anywhere around the world, irrespective of the language the CSA is speaking. Our team is looking for a talented Machine Learning Data Associate (MLDA)- Specialist Italian to drive Italian-to-English and English-to-Italian machine translation improvements in partnership with the Machine Learning team. Specifically, you will audit cross-language interactions on text-based channels, review and assess the quality of the machine translations in each direction, and inform on the highest priority machine translation improvement opportunities that will enhance the customer experience. You will work with Program and Product Managers to determine opportunities for optimizing the quality auditing and machine translations improvement processes, augmenting the customer experience through product testing, and executing the machine learning roadmap for the product. You will be part of a Global Product Management team whose innovations and strategies will influence what we build and how we surface information to solve customers’ issues globally. A successful candidate is a native Italian speaker who also speaks English fluently, is extremely detail-oriented, an effective communicator, has demonstrated the ability to earn the trust of stakeholders across a cross-functional team of individuals, is data-driven, and has a strong eye for opportunities. You should be customer-obsessed and not afraid to analyze thousands of interactions. You are willing to experiment, fail fast, learn, and iterate to improve. Furthermore, you understand and account for the implications of your work on front line operations. Key job responsibilities - Native-level translation and localization skills in Italian - Proficiency in testing and content reading in Italian, with the ability to document outcomes in English for stakeholders - Utilization of Italian skills to support internal and external customers and related products - Competence in navigating various internal tools to understand the customer journey - Strong attention to detail and commitment to quality - Adaptability to work in a dynamic environment and willingness to change priorities on short notice - Must be fluent in Italian and English A day in the life Key daily activities include but are not limited to: - Localization/Translation - Testing various workstreams - Contact Reading in native language while documenting findings in English - Stakeholder management Benefits Summary: Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan About the team Omni MLDA is a division of Customer Engagement Technologies (CET), partnering with key stakeholders to: - Automate customer service processes - Enhance the end-to-end customer experience <h2>BASIC QUALIFICATIONS</h2> - Fluency in Italian and English (verbal and written communication) - 1+ years business experience in localization and translation - Strong attention to details - Exceptional communicational skills - Customer service experience - Experience working in complex and frequently-changing environments - Ability to interpret customer need and being able to frame that as clear requirements <h2>PREFERRED QUALIFICATIONS</h2> - Project planning experience, including project scoping, deadline-setting, backlog maintenance, and reporting - Bachelor's Degree - Practical knowledge of data processing needs and trade-offs - Experience working with machine learning, Artificial intelligence, natural language understanding data Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit <a href="https://amazon.jobs/content/en/how-we-hire/accommodations" target="_blank">https://amazon.jobs/content/en/how-we-hire/accommodations</a> for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $32,700/year in our lowest geographic market up to $70,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit <a href="https://www.aboutamazon.com/workplace/employee-benefits" target="_blank">https://www.aboutamazon.com/workplace/employee-benefits</a>. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Bilingual Machine Learning Data Associate - Italian (Remote), Customer Engagement Technology

<h2>DESCRIPTION</h2> This is NOT a remote position. This is for Military Referrals Nationwide. Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location. Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer. Key job responsibilities * Support, mentor, and motivate your hourly workforce * Manage safety, quality, productivity, and customer delivery promises * Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives * Lift up to 49 pounds and frequently push, pull, squat, bend, and reach * Stand/walk for up to 12 hours during shifts * Work in an environment where the noise level varies and can be loud * Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments) * Continuously climb and descend stairs (applies to sites with stairs) Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Area Managers based on location preference and the business’ current openings. <h2>BASIC QUALIFICATIONS</h2> - 2+ years of employee and performance management experience - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays <h2>PREFERRED QUALIFICATIONS</h2> - Experience managing a team of 20+ employees - Experience with process improvements (Lean process, Kaizen, and/or Six Sigma) - Excellent customer service, communication, and interpersonal skills - A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field. - Industry experience in: retail, F&amp;B, military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production or distribution environments. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit <a href="https://amazon.jobs/content/en/how-we-hire/accommodations" target="_blank">https://amazon.jobs/content/en/how-we-hire/accommodations</a> for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $61,400/year in our lowest geographic market up to $100,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit <a href="https://www.aboutamazon.com/workplace/employee-benefits" target="_blank">https://www.aboutamazon.com/workplace/employee-benefits</a>. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Area Manager - (Referral for Military Members), MTA

<h2>DESCRIPTION</h2> Are you inspired by luxury fashion and beauty and helping consumers discover these brands online in new, innovative ways? Luxury Stores at Amazon is continually growing its meaningful selection across a global portfolio of luxury fashion and beauty brands. As a Customer Support Specialist, you will be the voice of Amazon Luxury Stores, fielding real-time calls in a remote, call center environment from customers globally. The ideal Customer Support Specialist is caring and compassionate, enthusiastic, solutions-oriented and committed to providing outstanding service to all our customers. Amazon Luxury Stores is looking for an action-oriented, motivated individual who has an obsession for customer satisfaction and experience working with high-end, luxury merchandise. Successful candidates will be responsible for achieving explicit department goals. An ideal candidate will excel in a fast-paced, multi-tasked, dynamic environment. This is a full-time, direct-hire position that pays $19.00/hour. We are a call center open 7am-9pm CST, 7 days a week. Must have the flexibility to work a variety of shift assignments including nights/weekends/holidays/over time. This role is a fully remote, candidate location restrictions may apply. Basic Qualifications * 2+ years of experience within a luxury customer service-focused environment, such as contact center, luxury retail, or hospitality * Excellent verbal and written communication skills. Able to handle difficult conversations with a high level of empathy and integrity * Be confident to make decisions with late returns, faulty goods and concessions if necessary * Ability to work a set schedule (scheduled start, stop, breaks and lunches), including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times * The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turn on the camera when requested by leadership * This is a virtual role and requires a home work area that is free from background noise where you can connect to the internet and work on your deliverables * Experience working under pressure in a high-volume environment while maintaining standards for productivity, quality, and service * The ability to meet the Amazon Customer Contact Center Work from Home Guidelines and expectations which includes using a wired, high-speed Internet, Modem or Router w/ Ethernet Port – Customer Support Specialists must connect directly (No Satellite Internet or Wi-Fi) * Highly proficient with desktop applications such as MS Office and Internet browsers; Comfortable working with computers and smartphones. Ability to quickly learn how to use new websites and apps * High school diploma or equivalent. Key job responsibilities * Act as a brand ambassador for Amazon Luxury Stores, providing world-class, high-touch service to all customers * Be the first point of contact to resolve customer issues across multiple channels in a timely manner, communicating through email, phone, and chat. * Reply to preorder questions about fit, fashion trends/style, product availability, and promotions via phone, email, and online chat. * Provide customers with critical service and product information, ensuring customer satisfaction * Demonstrate sound understanding and comprehensive knowledge of the Amazon Luxury Store’s full range of products and services * Handle customer inquiries and/or cases through different channels in a timely and professional manner decisions in consideration of the policies and procedures within the service level agreement * Ensure clear and accurate data capture, be able to provide both quantitative and qualitative insights of customers’ voices * Utilize a variety of software programs to resolve customer inquiries and identify and escalate system errors and other technical issues - Utilize a variety of software programs to resolve customer inquiries. - Work with external shipping contractors to assist customers with both domestic and international issues. <h2>BASIC QUALIFICATIONS</h2> - 2+ years of customer service experience - Experience with Microsoft Office products and applications - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Customer Service, Contact Center <h2>PREFERRED QUALIFICATIONS</h2> - 2+ years of experience within a luxury customer service-focused environment, such as contact center, luxury retail, or hospitality Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit <a href="https://www.amazon.jobs/en/disability/us" target="_blank">https://www.amazon.jobs/en/disability/us</a>. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $31,200/year in our lowest geographic market up to $53,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit <a href="https://www.aboutamazon.com/workplace/employee-benefits" target="_blank">https://www.aboutamazon.com/workplace/employee-benefits</a>. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Customer Support Specialist, Luxury Stores Customer Service

<h2>DESCRIPTION</h2> Amazon is a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce. Since our start in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. Our focus on the customer and innovation drives the growth of Amazon, offering our customers more types of products, more conveniently, and at even lower prices. We are seeking a dynamic, organized self-starter to be a Regional Manager (RM) of Facilities Maintenance to join our corporate-based engineering team. The team is comprised of two other RMs and reporting to the Facilities Maintenance Director, to manage and lead Facilities Managers and Facilities Area Manager (Shift supervisors). The primary responsibility is to maximize equipment uptime, execute equipment maintenance and projects in a fast-paced, dynamic work environment. The successful candidate will be a highly experienced subject matter expert in facilities maintenance, workplace safety, and data driven management and leadership. A background in MHE systems/applications, packaging automation, distribution processes and storage systems is a plus. The candidate must be a self-starter, possessing the ability to manage multiple complex projects and tasks simultaneously as well as be able to influence, and develop relationships at all organization levels. The candidate must be capable of overseeing the maintenance acceptance of part of commissioning large-scale, complex projects. Moreover, this individual will need to be adept at providing technical leadership and mentoring to facilities maintenance leadership. Key job responsibilities • Provide leadership, mentor and manage field-based Facilities Mangers in the expansion and continuous improvement of Amazon’s North American Fulfillment Network. • Drive maintenance Best Practices: Innovate, document, improve work methods, standardize, provide a safe work environment and require safe work practices, train, commission equipment, collect, measure, and analyze key performance indicators to improve processes and improve Amazon customers experience. • Offer guidance to senior leadership on maintenance and equipment end of life (EOL) issues using ROI, and other analytical techniques. • Provide oversight for budget development and execution, and capital planning. • Help manage vendor support and equipment relationships and leverage Amazon’s network size to maximize economies of scale. • Provide frequent on-site monitoring, auditing and enforcement of maintenance execution, safe work practices, and institute and audit training drills across the network. • Leverage the entire maintenance team for the benefit of the North American network. • Develop and manage budget and contract documents including RFPs, change order controls, purchase orders, and invoicing. • Provide Fulfillment Center General Managers with visibility over facilities manager responsibilities so that they can better understand, lead, mentor, and manage FMs. • Recruit, interview, and hire bar raising talent in the Facilities Maintenance and Facilities Area Manager roles. • Help create a world-class facilities maintenance organization. • Be willing and able to relocate for the needs of Amazon. <h2>BASIC QUALIFICATIONS</h2> - BS in Industrial or Mechanical Engineering or related discipline or BS/BA with 4+ years experience in maintenance or 2+ years Amazon experience - Previous corporate and/or regional facilities roles leading 250 or more employees including salaried employees - Experience leading change in a multiple site environments - 7+ years experience managing employees and their performance - Ability to travel up to 80% <h2>PREFERRED QUALIFICATIONS</h2> - - Strong communication, teambuilding, and influencing skills - - Thrives in a fast-paced, dynamic environment, with high expectations - - Thinks big! Proficient data analyst and new processes developer/adapter - - Self-starter. Strong evidence of driving goals with minimal day-to-day supervision. - - Experienced in material handling equipment and large, complex integrated systems maintenance with strong statistical analysis skills - - Strong knowledge and experience with the major MHE integrators - - Exposure to Lean Concepts, TOC, layout design, cost/benefit analysis, labor productivity analysis (time studies, standardized work), safety/ergonomic/human factors. - - Strong working knowledge of MS Excel, AutoCAD, MS Project, and SQL - - MBA or other Masters degree and/or Six Sigma Black Belt Certification a plus - - Professional Engineering registration a plus Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit <a href="https://amazon.jobs/content/en/how-we-hire/accommodations" target="_blank">https://amazon.jobs/content/en/how-we-hire/accommodations</a> for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Regional Maintenance Manager

<h2>DESCRIPTION</h2> You will be leading a team of IT professionals with various skill sets to provide truly innovative technical support to Amazon’s Operations team who fulfill our customer promises millions of times a day. The technology varies between our different facilities, but Amazon’s core IT infrastructure is fully redundant and relies upon top tier vendor hardware networked over fiber optic, copper, and wireless topologies. Your internal customers, whether human, robotic, or mechanical, use mobile computing devices, thin clients, integrated computer, and PCs running Windows, Linux, and Android operating systems to virtually and physically move ecommerce items from our suppliers into our fulfillment centers shelves, from those shelves into packaging, those packages into cars, trucks, and airplanes for delivery to front doors around the world. Key job responsibilities Hire, train, and develop a team of IT professionals. Support all safety programs and OSHA compliance to ensure a safe work environment for all associates. Interact with management and staff to provide technical assistance for continuous improvement of IT solutions. Establish and maintain a positive, productive relationship with operational partners and staff. Lead infrastructure builds in new facilities. Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations. Measure, monitor, and maintain team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA). Develop and maintain policies, procedures, and processes. Oversee management of equipment and parts inventory. Create, manage, and support recognition and communication programs. Travel up to 30%. <h2>BASIC QUALIFICATIONS</h2> - 5+ years of developing a team of technical professionals across multiple locations experience - 2+ years of leading technology teams as a information technology operations manager experience - Bachelor's degree, or 4+ years of professional or military experience - Knowledge of Linux or Unix systems administration <h2>PREFERRED QUALIFICATIONS</h2> - Knowledge of hardware architectures - Experience with system management tools and client/server environments Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit <a href="https://amazon.jobs/content/en/how-we-hire/accommodations" target="_blank">https://amazon.jobs/content/en/how-we-hire/accommodations</a> for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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