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<h3>See yourself at Twilio</h3> Join the team as Twilio’s next Principal, Machine Learning Engineer on Twilio's Customer and Developer Experience Platform Team. <h3>Who we are &amp; why we’re hiring</h3> Twilio powers real-time business communications and data solutions that help <a href="https://customers.twilio.com/" target="_blank">companies and developers worldwide</a> build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support <a href="https://www.twilio.com/company/diversity" target="_blank">diversity, equity &amp; inclusion</a> wherever we do business. <h3>About the job</h3> This position will be leading the development of AI and ML solutions tailored for Twilio’s next gen communications platform. Leading technical initiatives that leverage AI/ML to enhance real-time communications, improve user experiences, and drive innovation in our product suite for Twilio's Customer and Developer Experience Platform (CDXP) organization. As a Principal Machine Learning Engineer in the CDXP organization, you will be responsible for experimenting with proof of concepts, and building AI models to power Twilio’s communications platform used by thousands of customers worldwide. There are many exciting challenges ahead of us and we are looking for an engineer who is comfortable with ambiguity, has a proven track record for delivering results, and has experience with the emerging technologies of AI, LLMs, and a passion for keeping up with their latest developments. <h3>Responsibilities</h3> In this role, you’ll: <ul> <li>Architect and lead the development of cutting-edge AI/ML systems for communication platforms, including natural language processing (NLP), and real-time decision-making models.</li> <li>Collaborate with leadership to align AI/ML initiatives with the company’s strategic goals, ensuring impactful integration across product lines.</li> <li>Design and implement scalable, robust ML models to support real-time, low-latency communication systems.</li> <li>Explore and innovate around AI-driven personalization, recommendation systems, and predictive analytics to enhance user engagement.</li> <li>Provide thought leadership in AI/ML technology, evaluating emerging trends and their applicability to communication challenges.</li> <li>Ensure adherence to best practices for data security, privacy, and ethical AI, especially in handling sensitive communication data.</li> </ul> <h3>Qualifications </h3> Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: <ul> <li>7+ years hands on experience as an engineer writing production-grade code in a modern programming language</li> <li>3+ years of experience in developing AI/ML systems.</li> <li>Proven experience building, evaluating and deploying large-scale AI/ML solutions for customer driven products or similar high-performance environments.</li> <li>Expertise in NLP and conversational AI systems.</li> <li>Experience in various ML frameworks (e.g., TensorFlow, PyTorch, Llama Index, Langchain) and real-time data processing platforms (e.g., Kafka, or similar).</li> <li>Proficiency in Python or similar programming languages</li> <li>Solid understanding of distributed computing and low-latency systems.</li> <li>Exceptional collaboration skills, and cross function and organization partnering.</li> <li>Strong customer focus, our feedback loop with customers will be very tight!</li> <li>Excellent written and verbal communication skills. Our ideas will only be as good as our ability to share them.</li> </ul> Desired: <ul> <li>Experience with multimodal ML models combining text, audio, and data.</li> <li>Background in integrating AI/ML capabilities into messaging/communications systems.</li> <li>Experience building a product from idea to product market fit.</li> <li>Builder at heart. Through a hobby or your profession, you are passionate about being hands on and seeing your work come to life.</li> </ul> <h3>Location</h3> This role will be remotebut is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. <h3>Travel</h3> We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. <h3>What We Offer</h3> There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. <h3>Twilio thinks big. Do you?</h3> We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. *Please note this role is open to candidates outside of Colorado, California, New York,Washington and Washington D.C. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado or Washington D.C.: $200,000-$250,000.</li> <li>Based in New York, Washington State, or California (outside of the San Francisco Bay area): $215,000-$265,000.</li> <li>Based in the San Francisco Bay area, California: $230,000-$290,000.</li> <li>This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. Applications for this role are intended to be accepted until January 20,2025 but may change based on business needs. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodation@twilio.com</a>.

Twilio

Principal, Machine Learning Engineer (L5)

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. The Credit team works cross-functionally with Machine Learning, Product, Engineering, Capital Markets, and Commercial teams to responsibly manage the risk profile of the business. We’re looking for a thoughtful, driven individual who wants to learn, grow, and solve hard problems. The team’s mandate is to enable sustainable growth while closely managing the profitability and resilience of our portfolio. As Affirm continues on an exciting growth trajectory; thinking through credit policies for new initiatives and products, shaping ongoing testing and experimentation, and being ready for navigating through any exogenous changes will be important problems to tackle. It also requires a lot of cross-functional partnership. Working with the Machine Learning and Engineering team to develop new underwriting models, with the Product teams to develop new products and features, with the Merchant Pricing team to value different merchants, with the Finance team to help facilitate discussions with debt and equity investors are some parts of the role. Come join us in our mission to change consumer finance through better data and technology, lower costs, and increased transparency while providing the best customer experience! What You'll Do <ul> <li> Leverage advanced data analytics to derive insights and optimize credit strategies </li> <li> Perform portfolio analytics including out of trend investigations and attribution analysis </li> <li> Partner with Machine Learning and Engineering on building effective credit risk capabilities </li> <li> Monitor portfolio as well as macroeconomic trends impacting loan performance. Drive adjustments to our underwriting and marketing strategies to mitigate risk </li> <li> Contribute in enhancing the end-to-end portfolio management monitoring framework </li> </ul> What We Look For <ul> <li> Passion and drive to change banking, payments and online marketing for the better </li> <li> 3+ years work experience as a data analyst (consumer credit risk management strongly preferred but not required) </li> <li> Curiosity to learn about data, models and algorithms </li> <li> Extensive experience with SQL and Python </li> <li> Ability to collaborate and influence across different teams in the organization </li> <li> Ability to communicate findings and recommendations clearly to both technical and non-technical audiences </li> <li> A passion for finding insights in data and driving change based on those insights </li> <li> Grit. Lots of grit. You’ll wear 7 hats and not love all of them </li> </ul> Base Pay Grade - K Equity Grade - 6 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA base pay range (CA, WA, NY, NJ, CT) per year: $140,000 - $190,000 USA base pay range (all other U.S. states) per year: $124,000 - $174,000 #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: <ul> <li>Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents </li> <li>Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses</li> <li>Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge</li> <li>ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount</li> </ul> We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's <a href="https://docs.google.com/document/d/e/2PACX-1vRojeMpOCLuwt8xdkvjZStXkjQAHyOmnPgEPYdn7p4ed6G_ztjUE45tCIpbFxRZOA/pub" target="_blank">Global Candidate Privacy Notice</a> and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Affirm

Analyst II, Full Stack

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.About The Role Affirm’s Customer Advocacy and Retention (CAR) team houses our customer advocacy experts. When customers share their painful experiences with Affirm, the CAR team has invaluable insight into the breaking points of our products, processes, or policies. As we learn from and champion for these customers, we use their voices to improve customer experience, deliver fair outcomes and repair relationships. As a Customer Advocacy Associate Lead, you'll be empowered as the Voice of Affirm to use exceptional service and product expertise to solve highly complex complaints and lead a team of Customer Advocacy Associates. The team facilitates communication and coordination among cross functional partners to identify the root causes and validity of the complaint, and uses a compliance and risk-based mindset to evaluate options and appropriate solutions to drive resolution. This role serves not only to help customers with the issues they encounter, but to help Affirm learn from each interaction, making our product as seamless as possible. See an opportunity to improve customer trust or our team's operations at scale? You'll drive this as the Voice of the Customer. Key Attributes <ul> <li> Experience as a people manager </li> <li> Commitment to service delivery and customer centric resolutions </li> <li> Process improvement mindset </li> <li> Instinctual problem-solving skills </li> <li> Strong critical thinking and analytical skills </li> <li> Sound judgment and strong sense of accountability </li> <li> Ability to drive initiatives with multiple stakeholders </li> <li> Strong written and verbal communication skills, to concisely and accurately communicate complex topics </li> </ul> What you’ll do Manage a team of Customer Advocacy Associates <ul> <li> Encouraging and managing strong performance using multiple performance metrics like cases per hour/day, average handle time, quality assurance and others to gauge success </li> <li> Engaging and motivating the team to operate effectively through fast-paced change </li> <li> Working with recruiting team to hire and onboard new team members and maintain a high performing team </li> <li> Vigilant focus on potential policy and procedure risks as it pertains to complaint review and response process </li> </ul> Deliver exceptional customer experience <ul> <li> Solve complex customer issues efficiently, effectively, and empathetically. </li> <li> Review and respond to highly escalated complaints in a timely manner exemplifying empathy to help reinforce and shape the “voice of Affirm”. </li> <li> Communicate with customers using email, and when appropriate, phone. </li> <li> Represent the complaints team in working groups and project work streams as a subject matter expert to ensure consistent and delightful customer service is maintained. </li> </ul> Drive continuous improvement <ul> <li> Hyper-focused on cross-functional collaboration to drive resolution and improvement to customer issues. Engaging with cross functional partners (Compliance, Legal, Risk, Product, Communications, etc.) to spearhead remediation of thematic problems. </li> <li> Naturally driven to improve processes to more effectively service our customers. </li> <li> Improve our internal complaints management program. </li> <li> Strong data analysis skills to review and report on complaint data to find trending pain points, and identify product opportunities. </li> <li> Improve our resources and tools available for our customers to enable customer education and streamline service. </li> </ul> Grow your financial services expertise <ul> <li> Be a subject matter expert on current and emerging products as well as consumer finance policies and servicing processes, and regulatory requirements </li> </ul> What we look for <ul> <li> 1+ years of people management experience in a customer operations role </li> <li> 3+ years experience in customer support/service delivery role </li> <li> Independent worker, motivated to execute without instruction or supervision </li> <li> Resiliency with ability to bounce back from challenging interactions and manage through complexity and uncertainty </li> <li> Team player. Enjoys working in a collaborative environment and knows how to effectively communicate across multiple teams and levels </li> <li> Exceptional communication and writing skills with attention to detail, grammar, brand tone, and voice </li> <li> An eagerness to think outside the box both in terms of solutions to complex complaints and process improvement </li> <li> Strong customer empathy and service level focus </li> <li> Proactive thinker constantly seeking improvement opportunities in work </li> </ul> Pay Grade - I Equity Grade - 4 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA base pay range (CA, WA, NY, NJ, CT) per year: $115,000 - $150,000 USA base pay range (all other U.S. states) per year: $102,000 - $142,000 Please note that visa sponsorship is not available for this position. #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: <ul> <li>Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents </li> <li>Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses</li> <li>Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge</li> <li>ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount</li> </ul> We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's <a href="https://docs.google.com/document/d/e/2PACX-1vRojeMpOCLuwt8xdkvjZStXkjQAHyOmnPgEPYdn7p4ed6G_ztjUE45tCIpbFxRZOA/pub" target="_blank">Global Candidate Privacy Notice</a> and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Lead, Customer Advocacy

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven. About the Role Fivetran is the one platform for moving the world’s data from every source to every destination to power every innovation. We’re seeking a dynamic and results-oriented Sr.Partner Marketing Manager to join our Product + Portfolio Marketing team to lead partner marketing efforts with our G/SI and reseller partners, to ultimately drive pipeline growth and market expansion. In this role, you’ll own both scale and bespoke marketing efforts involving G/SI and reseller partners, from development to execution. You’ll work cross-functionally with teams like alliances, content, product marketing, and demand generation to deliver effective marketing materials for managed and long-tail partners alike. This role is critical in developing and executing integrated marketing plans that align with our overall business objectives and accelerate partner success. This is a full-time, remote position based out the US. What You’ll Do <ul> <li>Develop and execute comprehensive channel partner marketing strategies for channel partners.</li> <li>Define bill of materials (BOM) for partners related to Fivetran GTM launches and campaigns and deliver BOM by repurposing foundational materials from PMM, content marketing, and demand generation. These bundles will be leveraged by both managed and non-managed partners, so communicating how and when to use the materials will be equally as important as the assets themselves.</li> <li>Ensure joint materials for every stage of the funnel are available for partners to leverage in their own efforts with their customers. </li> <li>Work with the Partner Programs team to upload materials into the Fivetran Partner Portal for partners to leverage.</li> <li>Collaborate with Fivetran Partner Development Managers and Partner Area Managers (as needed) to bring bespoke partner solutions to market, with Fivetran launches and campaigns in mind.</li> <li>Evolve channel marketing communications strategy, inclusive of monthly newsletters, and work with the Partner Programs team to ensure alignment.</li> <li>Build and maintain strong relationships with marketing teams within key partners, understanding how Fivetran’s business goals overlap with theirs, and identifying opportunities for collaboration.</li> <li>Collaborate and communicate effectively with external partners as well internal cross-functional teams (i.e. alliances, product marketing, field marketing, demand generation) to effectively develop and execute joint go-to-market plans.</li> <li>Track and measure partner marketing performance, providing insights and implementing changes to optimize programs.</li> <li>Stay up-to-date on industry trends, competitor activities, and partner landscape to identify new opportunities.</li> </ul> Skills We’re Looking For <ul> <li> Partner Marketing Experience: Proven track record of developing and collaboratively executing successful partner marketing programs, preferably with channel partners. </li> <li> Content Creation Familiarity: Understanding of channel partner marketing needs and the ability to tailor messaging and content accordingly. </li> <li> Self-Starter: While no longer a startup, Fivetran maintains the startup spirit and the ability to adapt to a fast-paced, dynamic environment and take initiative and ownership are critical for success. </li> <li> Strong Communication and Interpersonal Skills: Excellent verbal and written communication skills, including the ability to communicate effectively with diverse audiences. </li> <li> Strong Prioritization Skills: Ability to balance multiple initiatives and make strategic decisions. </li> </ul> #LI-REMOTE #LI-MM1 The pay range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the target position and level. Our pay ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The pay range is subject to change and may be modified in the future. Your recruiter can share more about the specific pay range for your location during the hiring process. This range represents base salary only and does not include incentive for sales roles, equity, or benefits, if applicable. Pay Range $138,600—$173,250 USD Perks and Benefits <ul> <li>100% employer-paid medical insurance* </li> <li>Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off</li> <li>RSU stock grants*</li> <li>Professional development and training opportunities</li> <li>Company virtual happy hours, free food, and fun team-building activities</li> <li>Monthly cell phone stipend</li> <li>Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.</li> </ul> *May vary by country and worker type - please reach out to your recruiter for more information Click <a href="https://drive.google.com/drive/folders/1CdawUwjo1Q1B7ghZJ_owdmmHB8VtqhBu?usp=sharing" target="_blank">here</a> to learn more about Fivetran's Benefits by Region. We’re honored to be <a href="https://fivetran.com/blog/hvr-acquisition-series-d" target="_blank">valued at over $5.6 billion</a>, but more importantly, we’re proud of our <a href="https://fivetran.com/culture" target="_blank">core values of Get Stuck In, Do the Right Thing, and One Team, One Dream</a>. Read about us in <a href="https://fivetran-com.s3.amazonaws.com/news/forbes-aug-sept-2022-digital-reprint-10-21-22.pdf" target="_blank">Forbes</a>. Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion &amp; belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities. To learn more about Fivetran’s culture and what it’s like to be part of the team, <a href="https://www.youtube.com/watch?v=xlhtp4dGh8o" target="_blank">click here</a> and enjoy our video. To learn more about our candidate privacy policy, you can <a href="https://fivetran.com/candidate-privacy" target="_blank">read our statement here</a>. We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this <a href="https://forms.gle/V7k3t4u9j523XkEt6" target="_blank">form</a>. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.

Fivetran

Senior Partner Marketing Manager

Job Description:The Product Support Representative (PSR) is the voice of Pluralsight and is instrumental in providing an exceptional customer experience with every interaction. Excellent communication skills are essential as a PSR routinely interprets technical, subscription, payment, and administrative questions from a broad audience, ranging from individual consumers to technology professionals to fellow employees. A PSR must be organized, detail oriented, and a lifelong learner who thrives on sharing knowledge with customers and the rest of the PSR team.Who you’re committed to being:<ul> <li>An outstanding communicator and effective doer. You are sincere, context-seeking and not driven by ego.</li> <li>A life-long learner. Your curiosity drives you to explore beyond the edge of your current scope.</li> <li>Organized and collaborative. You seek clarity while in a group and like to discuss evolving ideas. You work well with others with the end goal in mind.</li> <li>Adept at understanding and communicating complex ideas in simple terms.</li> <li>Able to understand basic troubleshooting steps, identify issues, conduct research and follow processes.</li> <li>Punctual and responsible for your schedule, in coordination with the wider PSR team.</li> <li>Efficient at managing your time and moving between responsibilities.</li> <li>Committed to giving and receiving constructive feedback to teammates.</li> <li>A self-starter with the autonomy to assess the expected outcomes, gather context, and work independently to deliver results.</li> <li>Having fun. Yes, this is a responsibility.</li> </ul>What you’ll do:<ul> <li>Field and resolve customer inquiries via phone and email using strong interpersonal and communication skills.</li> <li>Troubleshoot and validate application or website issues while balancing established processes with flexibility for unique challenges.</li> <li>Escalate recurring themes or complex issues to Technical Support or management as needed.</li> <li>Provide feedback to managers and Voice of the Customer to improve the support experience.</li> <li>Collaborate with team members and other departments on projects and initiatives.</li> <li>Dedicate time to personal growth, participate in team initiatives, and engage in occasional meetings to align and collaborate.</li> <li>Contribute to a supportive team environment that values individuality and input.</li> </ul>Experience you’ll bring:<ul> <li>Outstanding ability to convey ideas clearly and effectively</li> <li>Experience working in a support or related role</li> <li>Higher-education preferred</li> <li>Familiarity with basic technological skills</li> </ul>Requirements:<ul><li>A minimum of 2 years of related or equivalent experience.</li></ul>Travel Requirements:While Pluralsight operates under a remote and hybrid work model, we believe that in-person connection and collaboration are important. Recurring travel to our HQ in Utah may be required depending on the role and team member location.Why you’ll love working here:<ul> <li>We’re remote- and hybrid-friendly</li> <li>We’re mission driven and guided by our culture pillars</li> <li>We have a strong commitment to diversity and belonging</li> <li>We cultivate a culture of trust, autonomy, and collaboration</li> <li>We’re lifelong learners and champion team member growth and advancement</li> <li>We’ve got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.</li> </ul>About us:We’re Pluralsight, the technology workforce development company that helps teams build better by knowing more and working better together. Using our Skills, Flow, and Cloud products, teams can develop critical skills, improve processes and gain data-driven insights.Learning and development are at the core of who we are. We’re out to help every technologist build better, and we’re looking for curious, talented people to help us inspire and empower the tech workforce to achieve their goals. Our culture of autonomy, continuous learning, and collaboration creates an environment for growth and empowers us to drive impact through innovation.Physical and Mental RequirementsWork is performed in an office (or home office) environment and requires the ability to operate office equipment and keyboards. Sedentary work. Repetitive work. Ability to perform tasks related to documentation, data analysis, transcription and extensive content analysis. Learn new tasks, remember processes, complete tasks independently, and make timely decisions in the context of a workflow.EEOC StatementBring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age or protected veteran status. Pluralsight will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please visit the <a href="https://www.pluralsight.com/careers" target="_blank">bottom of our website</a> to learn how to request an accommodation.For more information on Pluralsight’s commitment to building a more diverse and inclusive workforce, please review our most recent Diversity, Equity, Inclusion and Belonging report <a href="https://www.pluralsight.com/about/diversity-and-belonging" target="_blank">here</a>.The annual US base salary range for this role is $38,700-$47,800 USD. Pluralsight's pay ranges vary based on work location. Talent Acquisition can share more detail during the hiring process when applicable. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. In addition to the base salary, this role may also be eligible for benefits and bonuses.Applications must be submitted within 90 days after the initial posting date to be considered.#LI-Remote#LI-CK1

Pluralsight

Product Support Representative

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. Coinbase stores a large amount of digital currency making us a top tier target on the internet. Security is core to our mission and has been a key competitive differentiator for us as we scale. If you’re looking to fight on the front lines in a high-intensity environment, we’d like to speak with you about joining our security team. As a Software Engineer in Security Platform Engineering, you will be working on building capabilities and solutions for a variety of security use cases. Our team builds and maintains the platforms critical for security, compliance and privacy at Coinbase. You will be working on developing novel solutions for onchain security, web3 monitoring capabilities and associated services to protect Coinbase &amp; customers. We highly value individuals with intellectual curiosity and openness. We collaborate across the organization, helping our engineers think big and take risks while building a culture of diversity, positive energy, and blameless truth-seeking. What you’ll be doing: <ul> <li>Build new services to meet critical product and business needs using Golang.</li> <li>Design scalable systems to solve novel problems with modern cloud technology and industry best practices.</li> <li>Articulate a long term vision for maintaining and scaling our backend systems and the teams running them.</li> <li>Work with engineers, designers, product managers and senior leadership to turn our product and technical vision into a tangible roadmap every quarter.</li> <li>Write high quality, well tested code to meet the needs of your customers.</li> </ul> What we look for in you: <ul> <li>You have at least 3 years of experience in software engineering.</li> <li>You’ve designed, built, scaled and maintained production services, and know how to compose a service oriented architecture.</li> <li>You write high quality, well tested code to meet the needs of your customers.</li> <li>You’re passionate about building an open financial system that brings the world together.</li> </ul> Nice to haves: <ul> <li>You have gone through a rapid growth in your company (from startup to mid-size).</li> <li>You have experience with Blockchain technology (such as Bitcoin, Ethereum etc..)</li> <li>You have experience decomposing a large monolith into microservices.</li> <li>You’ve worked with Golang, Ruby, Docker, Rails, Postgres, MongoDB or DynamoDB.</li> <li>You’ve built financial, high reliability security systems.</li> </ul> P60083 #LI-Remote Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $124,950—$147,000 USD <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Coinbase

Software Engineer

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. What you’ll be doing (ie. job duties): <ul> <li>Own key commercial initiatives for our highest priority clients across the GTM lifecycle, from initial scoping to campaign execution</li> <li>Lead collaboration and drive alignment with senior Product, Sales, and Ops stakeholders to ensure optimal campaign outcomes</li> <li>Leverage a portfolio of tools (Salesforce, Asana, Google Suite, etc.) to track campaign progress, identify trends, and measure success</li> <li>Use data and insights to identify target populations, develop hypotheses, and recommend go-forward strategic approach</li> <li>Support other Sales Ops responsibilities across client strategy, pricing strategy, and performance management</li> <li>Passion for solving complex problems and building scalable processes</li> </ul> What we look for in you (ie. job requirements): <ul> <li>BA / BS degree or equivalent practical experience.</li> <li>2+ years of experience in a sales operations or business strategy (e.g., management consulting, banking, etc.) role </li> <li>Salesforce experience (or other CRM)</li> <li>Solid analytical, problem solving and interpersonal skills working with Sales teams and executives</li> <li>Ability to plan and prioritize workload; ability to multitask and meet deadlines with quality product</li> <li>Comfort working in a high growth, constantly changing environment</li> </ul> Nice to haves: <ul> <li>Experience in data analyses using SQL or data exploration tools (e.g., Superset, Looker)</li> <li>Familiarity with Sales &amp; Trading topics (e.g., prime brokerage)</li> <li>Experience working at or on a Crypto-focused company (e.g., exchange) or protocol</li> </ul> Job #: P64658 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $127,075—$149,500 USD <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Associate, Sales Operations & Strategy

<h1>About One</h1>One’s mission is simple - to help customers achieve financial progress. We’re doing this by creating simple solutions to help our customers save, spend, borrow, and grow their money – all in one place. The U.S. consumer today deserves better. Millions of Americans today can’t access credit, build savings or wealth, and are left to manage their financial lives through multiple disconnected apps. Almost a quarter of U.S. adults are unbanked or underbanked and roughly 80% of fintech users rely on multiple accounts to manage their finances. What makes us unique? We are backed by a preeminent fintech investor (Ribbit) and the world’s largest retailer (Walmart), maintain the speed and independence of a startup, and employ a strong (and growing) collection of world-class talent. There’s never been a better moment to build a business that helps people achieve financial progress. Come build with us!<h1>The role</h1>As Brokerage Operations Lead, your mandate is to build and optimize key operational processes for One’s brokerage services, ensuring seamless and accurate execution of critical functions. This role will impact One’s vision by creating robust systems and processes that enhance customer trust and operational efficiency within our brokerage offerings. You will work closely with the Customer Service Operations team, Product, and Compliance teams to drive process excellence and scalability. This role reports to the Head of Operations.This role is responsible for: <ul> <li>Establishing and managing processes related to money movement, trade corrections, corporate actions, and other brokerage-related operations.</li> <li>Building and maintaining error management systems to identify, rectify, and prevent trade-related issues.</li> <li>Overseeing the accurate and timely execution of corporate actions, including dividends, stock splits, and proxy voting.</li> <li>Partnering with the Customer Service Operations team to address and resolve customer queries and issues efficiently, and overseeing escalated customer inquiries.</li> <li>Collaborating with Product and Technology teams to streamline operations through automation and technology enhancements.</li> <li>Ensuring compliance with regulatory requirements and coordinating with Compliance and Legal teams to mitigate operational risks.</li> <li>Managing key vendor relationships to ensure compliance with applicable rules</li> <li>Being the primary liaison between One and our clearing BD partner.</li> </ul><h1>You bring</h1><ul> <li>5-10+ years of brokerage operations leadership experience.</li> <li>Licenses: Series 7, 63, 24, and 27 (Required).</li> <li>Deep understanding and comprehensive knowledge of SEC/FINRA rules and regulations.</li> <li>An act-like-an-owner mentality. We have a bias toward taking action.</li> <li>Deep knowledge of brokerage operations, including experience with money movement, trade corrections, and corporate actions.</li> <li>Strong analytical and problem-solving skills, with the ability to design and optimize processes.</li> <li>Excellent collaboration and communication skills to work effectively across teams.</li> <li>Experience in leveraging technology and automation to improve operational efficiency.</li> </ul><h1>Pay Transparency</h1>The estimated annual base salary for this position ranges from $175,000 - $200,000. Pay is generally based upon the level, complexity, responsibility, and job duties / requirements of the specific position. We then source candidates with the requisite skills, expertise, education, training, and experience. If you are selected for an interview, please feel welcome to speak to a Talent Partner about our compensation philosophy and other available benefits. We use Covey as part of our hiring process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using <a href="https://getcovey.com/product/covey-scout-inbound" target="_blank">Covey Scout for Inbound</a> on May 31, 2024.Please see the independent bias audit report covering our use of Covey <a href="https://getcovey.com/nyc-local-law-144" target="_blank">here</a>.<h1>Leveling Philosophy</h1>In order to thoughtfully scale the company and avoid downstream inequities, we’ve adopted a flat titling structure at One. Though we may occasionally post a role externally with a prefix such as “Senior” to reflect the external level of the position, we do not use prefixes in titles like that internally unless in a position which manages a team. Internal titles typically include your specific functional responsibility, such as engineering, product management or sales, and often include additional descriptors to ensure clarity of role and placement within our organization (i.e. “Engineer, Platform”, “Sales, Business Development” or “Manager, Talent”). Employees are paid commensurate with their experience and the internal level within One.<h1>Inclusion &amp; Belonging</h1>To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at <a href="mailto:talent@one.app" target="_blank">talent@one.app</a>.

Brokerage Operations Lead

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. The Batch Developer Experience team is focused on enhancing the developer experience for batch job developers across the company. As a developer on this team you will collaborate with engineers across product, infrastructure, and productivity teams to build tools and systems that simplify batch development. Our mission is to empower developers with resources that streamline their workflows, improve testing capabilities, and ultimately enhance the reliability of Affirm's critical batch workloads What You'll Do · With the support of your team’s tech lead and manager, you will break down larger projects into individual tasks, deliver them in multiple phases, and collaborate with others to ensure timely delivery of your work. · You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design &amp; analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. · You will support the operations and availability of your team’s artifacts by creating and monitoring metrics, escalating when needed, and supporting “keep the lights on” &amp; on-call efforts. · You will contribute to a sense of community on your team by engaging in growth and development activities such as participation in the interview process. What We Look For · You have a total of 1.5+ years of experience as a software engineer. · You have experience designing, developing and launching backend systems and are proficient in one of Python or Kotlin. · You are familiar with the building blocks of distributed systems, and the technologies like AWS, MySQL and Kubernetes. · You have mastered taking a simple problem or business scenario into a solution that interacts with multiple software components, and executing on it by writing clear, easily understood, well tested and extensible code. · You are comfortable navigating a large code base, debugging others' code, and providing feedback to other engineers through code reviews. · Your experience demonstrates that you take ownership of your growth, proactively seeking feedback from your team, your manager, and your stakeholders. · You have strong verbal and written communication skills that support effective collaboration with our global engineering team. · This position requires either equivalent practical experience or a Bachelor’s degree in a related field. Base Pay Grade - L Equity Grade - 6 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA base pay range (CA, WA, NY, NJ, CT) per year: $160,000 - $210,000 USA base pay range (all other U.S. states) per year: $142,000 - $192,000 #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: <ul> <li>Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents </li> <li>Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses</li> <li>Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge</li> <li>ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount</li> </ul> We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read the <a href="https://docs.google.com/document/d/e/2PACX-1vRSrHfbqKhhxAsI84tBH5hW85xiwEF4s8MOnfgDFJ5hl4_opeivo6dKc1kbywvVEppRe37UqYYsghB2/pub?urp=gmail_link" target="_blank">Affirm Employment Privacy Policy</a> for applicants within the United States, the <a href="https://docs.google.com/document/d/e/2PACX-1vSy4lvjSR3uff7spzCxGpLDN89u0iNizaBS-MEZM9aujcedmfD1eV70qIwBAkVSRg/pub?urp=gmail_link" target="_blank">EU Employee Notice Regarding Use of Personal Data (Poland)</a> for applicants applying from Poland, the <a href="https://docs.google.com/document/d/e/2PACX-1vTgnNFl4xX9la1x6egS2U5KeTmMPVFJgfW2Zv8kZ-13yuu7MOIBD1o1HRVWFGfRYg/pub?urp=gmail_link" target="_blank">EU Employee Notice Regarding Use of Personal Data (Spain)</a> for applicants applying from Spain, or the <a href="https://docs.google.com/document/d/e/2PACX-1vRHygY5A4IKK7XXd90RgaeCNESSnbu-w1LJRpB5z72rSVYufFKTPhqnPajLQgP6koyH0AbUTGGoSWz9/pub?urp=gmail_link" target="_blank">Affirm U.K. Limited Employee Notice Regarding Use of Personal Data</a> for applicants applying from the United Kingdom, and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Software Engineer II

Welcome to Planet. We believe in using space to help life on Earth. Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one. Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles. As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains. We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world. Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands. About the Role: As a Product Manager on the Platform Product Team, you will lead the end-to-end product provisioning process, ensuring customers receive seamless and timely access to the Planet products they purchase. This role focuses on building and managing scalable systems and workflows that connect our sales processes with product access mechanisms. You will work closely with Engineering to build and optimize tools while partnering with Sales, Customer Success, Revenue Operations, Accounting, Pricing Strategy, and Business Systems to define, automate, and align processes for product entitlements and access delivery. In this role, you will take a hands-on approach to solving challenges, leveraging data analytics to identify opportunities for improvement, measure success, and drive continuous optimization. You will work cross-functionally with Product, Design, and Engineering teams to deliver solutions that streamline internal operations and enhance the customer experience. Developing a strong understanding of authentication and authorization systems will be key to ensuring secure and reliable product access. Ultimately, you will play a critical role in improving internal efficiency, enabling scale, and ensuring customers quickly access the full value of Planet’s products. This is a full-time, remote position based in the United States. Impact You'll Own: <ul> <li>Drive the execution of the product provisioning process, ensuring customers receive timely and seamless access to purchased products.</li> <li>Enable the business to launch new products faster and bring them to market more seamlessly by designing and implementing scalable provisioning systems and workflows.</li> <li>Build and manage the infrastructure needed to align pricing models, product configurations, and offerings with internal systems and processes, ensuring operational readiness for new product launches.</li> <li>Ensure the provisioning process directly supports enterprise SaaS deal flows, improving the overall customer experience from purchase to product access.</li> <li>Deliver scalable provisioning systems and tools that ensure reliable access, empower customers to track usage, and drive upsell opportunities by enabling additional purchases when limits are reached. Improve efficiency for internal teams while enhancing the customer buying and renewal experience.</li> <li>Identify and remove bottlenecks in provisioning workflows by analyzing data, streamlining processes, and delivering measurable improvements.</li> </ul> What You Bring: <ul> <li>4+ years of product management experience, particularly in a SaaS or enterprise-focused environment.</li> <li>Experience collaborating with Product, Engineering, and Design teams to build systems and workflows that support scalable provisioning and platform access.</li> <li>An aptitude for working with commercial teams (e.g., Sales and Revenue Operations) and operations teams (e.g., Accounting and Business Systems) to align on business objectives, streamline processes, and ensure operational readiness.</li> <li>Ability to facilitate interactions between Operations and Engineering teams, ensuring technical solutions address operational needs and enable scale.</li> <li>Familiarity with enterprise SaaS deal flows, including pricing models, product configurations, and provisioning workflows.</li> <li>Great problem-solving skills, with the ability to analyze complex workflows and identify opportunities for improvement.</li> <li>Excellent communication skills, enabling you to align cross-functional teams, manage stakeholders, and deliver solutions that drive business impact.</li> <li>A detail-oriented and hands-on approach to managing competing priorities and ensuring timely delivery of outcomes.</li> </ul> What Makes You Stand Out: <ul> <li>Experience working with tools like Salesforce and understanding how to structure systems to support scalable provisioning and entitlement processes.</li> <li>Familiarity with authentication and authorization system concepts.</li> <li>Familiarity with GIS systems or satellite imagery products.</li> <li>Experience working on product provisioning or similar access management workflows.</li> <li>Understanding of enterprise software licensing, entitlement management, and associated systems.</li> </ul> <h6>#LI-REMOTE</h6> Benefits While Working at Planet: These offerings are dependent on employment type and geographical location, based upon applicable law or company policy. <ul> <li>Comprehensive Medical, Dental, and Vision plans</li> <li>Health Savings Account (HSA) with a company contribution</li> <li>Generous Paid Time Off in addition to holidays and company-wide days off </li> <li>16 Weeks of Paid Parental Leave</li> <li>Remote-friendly work environment </li> <li>Wellness Program and Employee Assistance Program (EAP)</li> <li>Home Office Reimbursement</li> <li>Monthly Phone and Internet Reimbursement</li> <li>Tuition Reimbursement and access to LinkedIn Learning</li> <li>Equity</li> <li>Commuter Benefits (if local to an office)</li> <li>Volunteering Paid Time Off</li> </ul> Compensation: The US base salary range for this full-time position at the commencement of employment is listed below. Additionally, this role might be eligible for discretionary short-term and long-term incentives (bonus and equity). The final salary range is determined by job related experience, skills and location. The range displays our typical hiring range for new hire salaries in US locations only. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. New York City + California Salary Range $136,000—$170,000 USD San Francisco Salary Range $144,500—$180,600 USD US National Salary Range $127,000—$158,700 USD Why we care so much about Belonging. We’re dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That’s why Planet is guided by an ultimate north star of Belonging, dreaming big as we approach our ongoing work with diversity, equity and inclusion. If this job intrigues you, but you’re thinking you might not have all the qualifications, please... do apply! At Planet, we are looking for well-rounded people from <a href="https://www.planet.com/pulse/making-space-for-everyone-how-planet-is-building-a-global-workforce/" target="_blank">around the world</a> who can contribute to more ways than just what is listed in this job description. We don’t just fill positions, we aspire to fulfill people’s careers, most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be, so we hope you’re excited to come along for the ride. EEO statement: Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws.<a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf" target="_blank"> Know Your Rights</a>. Accommodations: Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process, please reach out to <a href="#">accommodations@planet.com </a>or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you. Privacy Policy: By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the <a href="https://assets.planet.com/docs/Planet_CCPA_Employee_Privacy_Policy_with_Acknowledgment.pdf" target="_blank">Planet Data Privacy Notice for California Staff Members and Applicants</a>, and hereby consent to the collection, processing, use, and storage of my personal information as described therein. Privacy Policy (European Applicants): By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the <a href="https://assets.planet.com/docs/candidate_privacy_notice_gdpr_planet_labs_europe_2022.01.27.pdf" target="_blank">Candidate Privacy Notice GDPR Planet Labs Europe</a>, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

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