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CommunityCare

Marketing - Sales & Retention Support 110-1012

Position Summary: Habitat for Humanity International (HFHI) is in search of a forward-thinking, experienced Business Analyst II to join our mission. This individual will act as the link between our technological capacities and our business objectives. In this position, you will support our organization by keeping us up to speed with best practices in IT standards and guidelines, while supporting IT systems and improving business efficiency. A keen attention to detail and an analytical mind are a must. This position can be based remotely within the U.S. or El Salvador, and requires 5% travel. ESSENTIAL DUTIES AND RESPONSIBILITIES:<ul> <li>Works closely with customers to understand their operation within the organization and mission. </li> <li>Works with customers as well as various technology and business specialists to provide solutions which are consistent with the technology Enterprise Architecture and platform standards. </li> <li>Designs and implements “best practices” in the area of process modeling techniques, tools, and model management. </li> <li>Provides consultative, technical, and staff support, as appropriate, to business units and strategic decision-making process. </li> <li>Documents, reviews, analyzes, and evaluates business systems and user needs. Writes detailed description of functional and technical business requirements.</li> <li>Develop test schedules, review testing plans, track and document testing efforts and assist with testing efforts where necessary.</li> <li>Analyzes and evaluates existing and proposed systems and devises or modifies processes and procedures for solving business problems. </li> <li>Manages requirements for projects, ensuring functional scope is maintained and deliverables are aligned with systems and client requirements.</li> <li>Manages, coordinates, and evaluates the efforts of external organizations and consulting services engaged in the execution of technology initiatives. </li> <li>Perform ad-hoc analysis supporting special projects.</li> <li>Performs miscellaneous job-related duties as assigned.</li> </ul> MINIMUM REQUIREMENTS:<ul> <li>Bachelor’s Degree.</li> <li>4+ years of associated work experience.</li> <li>Expert skills in identifying and capturing business requirements. </li> <li>Advanced skills with process modeling tools and techniques. </li> <li>Skilled with logical and physical data modeling tools and techniques. </li> <li>Strong analytical and facilitation skills. </li> <li>Decision making and problems solving skills. </li> <li>Detail-oriented with strong documentation skills. </li> <li>Excellent communication and interpersonal skills. </li> <li>Experience working on high impact cross-functional teams. </li> <li>Experience working with all levels of the organization, both technical and non-technical.</li> <li> Active support of HFHI Values:<ul> <li>Humility – We are part of something bigger than ourselves.</li> <li>Courage – We do what’s right, even when it is difficult or unpopular. </li> <li>Accountability – We take personal responsibility for Habitat’s mission.</li> </ul> </li> <li> Safeguarding: HFHI requires that all employees take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities, and all those with whom we work. Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of Habitat for Humanity’s code of conduct.</li> </ul> PREFERRED – in addition to minimum:<ul> <li>CRM Systems business analysis – Blackbaud preferred</li> <li>Marketing Data Systems business analysis</li> </ul> The actual salary offered for this role will be based on a variety of factors, including location, internal equity and the candidate’s qualifications and professional experience. HFHI offers a competitive, comprehensive benefits package that varies by country and typically includes vacation leave, sick leave, personal days, health insurance options, retirement plan contributions and life insurance. For work locations in the US, the hiring range for this position is $72,250 - $85,000. #LI-RM1 #LI-Hybrid #LI-Remote

Terwilliger Centre for Innovation in Shelter

Business Analyst II

## Description **About Pinterest**: Millions of people across the world come to Pinterest to find new ideas every day. It’s where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love. In your role, you’ll be challenged to take on work that upholds this mission and pushes Pinterest forward. You’ll grow as a person and leader in your field, all the while helping Pinners make their lives better in the positive corner of the internet. Creating a life you love also means finding a career that celebrates the unique perspectives and experiences that you bring. As you read through the expectations of the position, consider how your skills and experiences may complement the responsibilities of the role. We encourage you to think through your relevant and transferable skills from prior experiences. _Our new progressive work model is called PinFlex, a term that’s uniquely Pinterest to describe our flexible approach to living and working. Visit our [PinFlex](<a href="https://www.pinterestcareers.com/pinflex/" target="_blank">https://www.pinterestcareers.com/pinflex/</a>) landing page to learn more._ Reporting to the Head of Compensation, this role will be responsible for leading the design and implementation of Pinterest’s executive compensation programs. This role will also collaborate with cross-functional teams to manage Pinterest’s equity program while ensuring that our equity compensation strategy aligns with our business objectives and continues to attract and retain top talent. This role will be both hands-on and strategic, requiring a creative approach in responding to market challenges as well as a deep understanding of industry best practices in executive compensation. **What you'll do:** - Lead the design, development and enhancements of Pinterest’s executive compensation programs to continue to scale and elevate our compensation offerings to deliver a best in class experience for our executives as Pinterest continues to grow. - Provide technical expertise on executive compensation strategy, design, policies, procedures, regulations, and compliance. - Manage the annual compensation review, new hire, and separation-related compensation processes for executives. - Maintains the annual Talent Development &amp; Compensation Committee calendar with agenda items for each quarterly meeting. - Prepare and coordinate materials in preparation for the quarterly meetings for the Talent Development and Compensation Committee of the Board. - In partnership with Legal and Accounting, prepare the Compensation Discussion &amp; Analysis and compensation tables for the proxy statement. - Monitors developments in executive compensation regulation, disclosure, and shareholder voting. **What we're looking for:** - 8+ years of global compensation experience in a publicly traded company. - Minimum of 3 years of experience administering executive and equity compensation programs and developing board-level quality materials. - Excellent interpersonal and communication skills at all levels of the organization. - Partnering with other groups including the HR, Finance, Accounting and Legal. - Quickly building relationships, gaining credibility, and partnering with leaders across the organization. - Demonstrates strong initiative, is self-managed, and can prioritize and multitask. - A holistic problem solver striving for excellence with a growth mindset. - A team player with a positive, can-do attitude and takes the initiative to help with anything. - Comfortable working both independently and collaboratively as needed. - Experience with HRIS, preferably Workday. **Relocation Statement:** This position is not eligible for relocation assistance. Visit our [PinFlex](<a href="https://www.pinterestcareers.com/pinflex/" target="_blank">https://www.pinterestcareers.com/pinflex/</a>) page to learn more about our working model. #LI-REMOTE #LI - RT1 At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise. _Information regarding the culture at Pinterest and benefits available for this position can be found [here](<a href="https://www.pinterestcareers.com/pinterest-life/" target="_blank">https://www.pinterestcareers.com/pinterest-life/</a>)._ US based applicants only $141,950—$292,000 USD **Our Commitment to Diversity:** Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic under federal, state, or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require an accommodation during the job application process, please notify [<a href="mailto:accessibility@pinterest.com" target="_blank">accessibility@pinterest.com</a>](<a href="mailto:accessibility@pinterest.com" target="_blank">mailto:accessibility@pinterest.com</a>) for support.

Pinterest

Sr. Executive Compensation Lead

Role Value Proposition: The Investments Compliance Department (“Investments Compliance”) manages the firm’s compliance risks to prevent violations of law, rule, or regulation, and designs and delivers a compliance risk management framework that maintains risk levels within the firm's risk appetite and protects the franchise. Investments Compliance is a risk-based department, focused on emerging risks, and providing constructive challenge to the business and functions, partnering closely with them to implement strong processes and effective controls, as well as to better foster and embed a culture of compliance. Investments Compliance monitors trends and changes in regulations and develops and implements firmwide and divisional policies and procedures. Within Investments Compliance, the Investments Compliance team provides compliance coverage for MetLife’s Investments Department (which includes MetLife Investment Management (MIM), MetLife’s Affiliated Insurance Companies (AIC), and MetLife’s two U.S broker/dealers). Key Responsibilities: <ul type="disc"> <li>The hours for this position are 12:00 pm to 8:00 pm Eastern time / 9:00 am to 5:00 pm Pacific time, with the expectation that the individual would be on call until 9 pm Eastern time / 6:00 pm Pacific time for one-off trade alert escalations by our India Compliance team</li> <li>Review of month-end green package reports from BlackRock’s-Aladdin system for identification and resolution of any alerts/guideline breaches</li> <li>Maintaining documentation with results of guideline breaches and seeking input from portfolio management for description of causes and action plan, as appropriate</li> <li>Provide guidance to investments business and traders with respect to client guidelines and regulatory requirements</li> <li>Review of new and amended portfolio guidelines within investment management agreements; code rules within the BlackRock-Aladdin system; review and testing of new and amended rules </li> <li>Review of trading activity within Aladdin for compliance with policies</li> <li>Preparation of client certifications and other related reporting</li> <li>Manual review of portfolio guidelines not automated within BlackRock (primarily real estate) </li> </ul> Essential Business Experience and Technical Skills: Required: <ul type="disc"> <li>2 - 4 years’ experience in the Investment Management industry </li> <li>Excellent written and oral communication skills, including ability to communicate with all levels of management</li> <li>Detail oriented and the ability to handle multiple tasks and prioritize work</li> <li>Dedicated, self-motivated with an ability to work independently and in a team environment</li> </ul> Preferred: <ul type="disc"><li>College graduate</li></ul> <ul> <li>Experience with public fixed income asset management</li> <li>Strong knowledge with Microsoft Excel</li> <li>Knowledge of BlackRock-Aladdin (or similar system) a plus</li> </ul>

MetLife

Compliance Associate

<h2>#WeAreONEOK – Fortune 500 company. 100+ years in business. Leading midstream service provider. Safety first. Sustainable operations. Environmentally responsible. Employee focused. </h2>JOB SUMMARYONEOK is looking for an IT Applications Manager with a minimum of 5-10 years of midstream or related energy experience. We are looking for an individual with the experience and skills to lead an IT Applications team that supports the Gas Measurement business unit and the applications they depend upon, such as Quorum FLOWCAL and TESTit, Autosol ACM, and various custom-built reports and solutions. The ideal candidate should be able to coach and mentor direct reports, supporting their growth and career development to help them increase their impact. They must consistently support the staff through regular, actionable feedback, including constructive criticism. This includes ensuring that each member of the team understands expectations for their level and how they are performing against them. They must be supportive of lateral moves to broaden the scope of a team member’s impact and growth despite the loss of not having them in the team. As manager, this role will be accountable for the team, do the right thing for the company, and be able to balance necessary conversations with empathy and respect. They must be responsible for creating and protecting an inclusive environment where everyone can thrive. They must also facilitate the team’s successful delivery, keeping everyone on track and helping them to navigate or remove blockers. This includes communicating clear direction and stretch goals for the team while setting them up for success in achieving them. It is also expected that the manager would cover for the team as project manager when needed and ensure that meetings or ceremonies are effective. The ideal candidate must excel at communications, be able to facilitate the open exchange of ideas, and encourage team members to share their views, thoughts and feelings. This must be done in a way to foster a culture where it is safe to ask questions, make mistakes, and be vulnerable without consequence. It is also expected that as manager, they can land proper messaging about department-wide or company-wide initiatives, and organizational changes, ensuring that the team understands the reasoning, can move things forward positively and be resilient to change. As manager, they must be able to prioritize work effectively in alignment with strategic direction of the team, department, and company. They will be expected to identify short- and medium-term opportunities, ensuring technical and strategic alignment by influencing the work and strategic direction the team is taking. Remote candidates will be considered, but the selected candidate will be expected to regularly travel to our corporate office in Tulsa, Oklahoma.This position is eligible for remote work in one of the following states: Arkansas, Colorado, Illinois, Indiana, Iowa, Kansas, Kentucky, Minnesota, Missouri, Montana, Nebraska, New Mexico, North Dakota, Oklahoma, South Dakota, Tennessee, Texas, Virginia, Wisconsin, or Wyoming. This position will require some travel for office meetings, as needed, to our corporate office in Tulsa, OK.Job Profile Summary Oversees IT service delivery for one or multiple business applications, including identification and prioritization of work requests, managing development resources, and ensuring agreed upon service levels are met.Essential Functions and Responsibilities<ul> <li>Supervise and direct employees working with a specific business application or group of applications. Ensures issues are prioritized, assigned and resolved as needed. Communicate IT activities to business process owners and coordinate activities across teams as needed</li> <li>Oversee supervisors and individual contributors engaged in design, development and maintenance activities for IT business applications. Consult with other IT and business personnel to ensure proper controls are designed into the solution for appropriate levels of reliability.</li> <li>Provide input to IT strategic planning process. Develop tactical plans for applications based on overall strategies.</li> <li>Consult with business process owners on potential and existing technology solutions, including recommendations for process improvements, project planning, and resource allocations. Participate in and lead steering teams as needed</li> <li>Ensure company technical and development standards are met and appropriate communication channels are in place for infrastructure team.</li> <li>Manage small to medium software implementation and update projects</li> <li>Collaborate with other IT work groups when resources (hardware, software or people) are required outside the team</li> <li>Direct activities of a development team including budgeting (expense and capital) and providing financial and personnel updates to impacted business leaders on a frequent basis</li> <li>Interact with business users via consulting and training to ensure effective use of technology solutions</li> <li>Maintain tactical and strategic relationships with key software and service vendors</li> </ul>Education<ul><li>Bachelor's Degree in MIS, computer science, mathematics, or related field or an equivalent combination of formal education and the following job related experience</li></ul>Work Experience<ul> <li>Experience managing small to medium software implementation projects</li> <li>Experience managing all aspects of the software development lifecycle, including requirements gathering, RFP development, software evaluations, development methodologies, testing and deployment</li> <li>Experience in use and function of office equipment including computers and applicable software</li> <li> Training and experience relative to one or more of the following areas: <ul> <li>Industry specific package solutions</li> <li>Enterprise Resource Planning systems</li> <li>Application programming languages and tools</li> <li>Information Technology infrastructure</li> <li>Data base management techniques</li> </ul> </li> <li>Experience with basic infrastructure technologies and experience communicating impacts resulting from development activities</li> <li>Experience interacting, advising and communicating effectively with subordinates, peers and all levels of management</li> <li>Experience developing information, conducting meetings and making presentations</li> </ul>Knowledge, Skills and Abilities<ul> <li>Ability to: direct the activities of a development team, including planning, budgeting, personnel development, and other administrative functions</li> <li>Ability to: identify, prioritize and negotiate application support and project requirements with process owners and key business segment leadership</li> <li>Ability to: manage integrated solutions that support multiple business functions including understanding of business processes inside the functions and related technology that supports those processes</li> <li>Ability to: guide the business towards strategic IT solutions, ensuring business leadership has a clear understanding of the cost/benefit of the solution</li> <li>Ability to: apply math, algebra, and statistical methods</li> <li>Knowledge of: personnel policies and procedures</li> <li>Ability to: communicate and/or exchange information and instructions; conduct oral presentations</li> </ul>Licenses and Certifications<ul><li>None required</li></ul>Strength Factor Rating - Physical Demands/Requirements<ul><li>Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.</li></ul>Strength Factor Description - Physical Demands/Requirements<ul> <li>Standing: Remaining on one's feet in an upright position at a work station without moving about (Occasionally)</li> <li>Walking: Moving about on foot (Frequently)</li> <li>Sitting: Remaining in a seated position (Constantly)</li> <li>Lifting: Raising or lowering an object from one level to another (includes upward pulling) (Occasionally)</li> <li>Carrying: Transporting an object, usually holding it in the hands or arms, or on the shoulder (Occasionally)</li> <li>Pushing: Exerting force upon an object so that the object moves away from the force (Occasionally)</li> <li>Pulling: Exerting force upon an object so that the object moves toward the force (includes jerking) (Occasionally)</li> <li>Climbing: Ladders, Stairs (Occasionally)</li> <li>Balancing: Maintaining body equilibrium to prevent falling (Occasionally)</li> <li>Stooping: Bending the body downward and forward by bending the spine at the waist (Occasionally)</li> <li>Kneeling: Bending the legs at the knees to come to rest on the knee or knees (Occasionally)</li> <li>Crouching: Bending the body downward and forward by bending the legs and spine (Occasionally)</li> <li>Crawling: Moving about on the hands and arms in any direction (Occasionally)</li> <li>Reaching: Extending hands and arms in any direction (Constantly)</li> <li>Handling: Seizing, holding, grasping, turning or otherwise working with the hand or hands (Manual Dexterity) (Constantly)</li> <li>Fingering: Picking, pinching or otherwise working with the fingers primarily (Finger Dexterity) (Constantly)</li> <li>Feeling: Perceiving such attributes of objects/materials as size, shape, temperature, texture, movement or pulsation by receptors in the skin, particularly those of the finger tips (Constantly)</li> <li>Talking: Expressing or exchanging ideas/information by means of the spoken word (Frequently)</li> <li>Hearing: Perceiving the nature of sound by the ear (Frequently)</li> <li>Tasting/Smelling: (Occasionally)</li> <li>Near Vision: Clarity of vision at 20 inches or less (Constantly)</li> <li>Far Vision: Clarity of vision at 20 feet for more (Frequently)</li> <li>Depth Perception: Three-dimensional vision; ability to judge distances and spatial relationships so as to see objects where and as they actually are (Frequently)</li> <li>Vision: Color - The ability to identify and distinguish colors (Constantly)</li> </ul>Working Conditions/Environment<ul><li>Employee is subject to inside environmental conditions</li></ul>Working Conditions<ul> <li>Well lighted, climate controlled areas (Constantly)</li> <li>Frequent repetitive motion (Constantly)</li> <li>CRT (Computer Monitor(s)) (Constantly)</li> </ul>Travel<ul> <li>Travel to other locations may be required.</li> <li>If not located in Tulsa, the selected candidate will be expected to regularly travel to our corporate office in Tulsa, OK.</li> </ul>Driving<ul><li>Based on assigned tasks, employee may be assigned a company vehicle requiring the applicable driver's license</li></ul>ONEOK is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, sex, pregnancy, sexual orientation, age, religion, creed, national origin, gender identity, disability, military/veteran status, genetic information or any other categories protected by applicable law.The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of ONEOK.ONEOK is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation email <a href="mailto:HRSolutions@ONEOK.com" target="_blank">HRSolutions@ONEOK.com</a> or call 1-855-663-6547​. Expected Salary Range$129,000.00 - $193,000.00

ONEOK

Manager - IT Applications

<h1>Customer Service - Customer Service Representative 105-1048</h1> Tulsa, OK, USA Req #652 Thursday, October 10, 2024 JOB SUMMARY: Responsible for being the first point of contact for all membership related questions, requests and concerns and for providing outstanding service to our customers. You will answer queries regarding customer benefits, eligibility, PCPs, claims and other questions. You will handle complaints, troubleshoot problems and provide resolutions in a professional and polite manner to ensure first contact resolution and customer satisfaction. The ideal Customer Service Representative will be customer focused, detail oriented and results driven. The most successful Customer Service Representatives demonstrate the following characteristics: polite, accurate, knowledgeable, able to work well within a team, learning agility, flexible and easily adapts to change. KEY RESPONSIBILITIES: <ul> <li>Process a high volume of incoming inquiries regarding multiple products from members, providers, billing companies, individuals with legal representation, employer groups, and other insurance companies. </li> <li>Strive to achieve first call resolution by communicating accurate information efficiently and timely thereby creating a positive experience for the member.</li> <li>Verifies eligibility, benefits, deductible amounts, claim status, copays, coinsurance and all other information related to a customer and their benefits or a provider and their contract. </li> <li>Use effective listening skills to understand the needs and complaints of the customer to offer them the best possible solution and ensuring the member feels supported and valued.</li> <li>Resolve escalated customer issues received from the member, provider, employer groups or brokers while remaining calm and professional.</li> <li>Provide interpretation services for all product lines via the contracted language line service as appropriate. </li> <li>Flexible hours, including weekends and evenings, as department or training needs dictate and at the discretion of management may be required.</li> <li>Effective problem resolution skills that demonstrates balance of company and customer needs.</li> <li>Demonstrated ability and learning agility to adapt to organizational changes including business processes, systems and technology.</li> <li>Joining a team of Customer Service Representatives and building a positive relationship of teamwork, trust, reliability and excellence.</li> <li>Understanding and striving to meet or exceed call center metrics while providing excellent customer service.</li> <li>Taking part in training and other learning opportunities to expand knowledge of company and position.</li> <li>Perform other duties as assigned.</li> </ul> QUALIFICATIONS: <ul> <li>Exceptional telephone manner, customer service skills, active listening skills, verbal and written communication skills.</li> <li>Ability to resolve conflict and diffuse tension</li> <li>Strong time management skills and decision- making skills.</li> <li>Ability to read, comprehend, and explain health insurance benefits in a clear, concise, and professional manner.</li> <li>Ability to work under stress with production and quality standards.</li> <li>Proficient in Microsoft Office applications.</li> <li>Highly organized and attentive to detail.</li> <li>Flexibility, ability to adapt to change.</li> <li>Successful completion of Health Care Sanctions background check.</li> <li>Bilingual skills a plus.</li> </ul> EDUCATION/EXPERIENCE: <ul> <li>High school diploma or equivalent required</li> <li>1-year customer service experience with direct interactions with customers</li> <li>Contact center or medical field experience preferred</li> </ul> CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin <h2 id="otherDetailsHeader">Other details</h2> <ul> <li> Job Family Commercial </li> <li> Pay Type Hourly </li> </ul> <a href="#"> Apply Now </a>

Customer Service - Customer Service Representative 105-1048

<h1>Reporting - Manager Data Risk Adjustment 135-5004</h1> Tulsa, OK, USA Req #676 Thursday, October 17, 2024 JOB SUMMARY: The Manager of Risk Adjustment is responsible for directing a team of data analysts in providing analytical support and various cost and quality metrics to both internal and external customers. Facilitates submission of encounter records to regulatory agencies, resolution of rejected records and reconciliations. Facilitates submission of data for CMS and other regulatory audits. Oversees calculation and tracking of risk factors and analyzes trends in risk scores. Performs analysis and makes recommendations for improving risk coding accuracy. Works with risk adjustment vendor and medical groups to improve risk coding accuracy and submission processes. Facilitates data warehouse maintenance using internal and external data source. Supervises and directs personnel in the preparation of various production and ad hoc reports. KEY RESPONSIBILITIES: <ul> <li>Organizes and lead the team responsible for risk score tracking and improvement.</li> <li>Maintains internal risk adjustment models using published documentation from CMS.</li> <li>Manages projects, including creating and leading a team of analysts, interaction with other departments and outside parties. Perform quality review of work product produced by assigned analysts.</li> <li>Conducts major analytical projects without immediate supervision, including all aspects from programming to analyzing and abstracting information into written reports and possible oral presentation.</li> <li>Oversees training of new analysts and professional development of supervised analysts.</li> <li>Supervises and performs advanced analytical modeling for IPPS and OPPS Pricers and other models as needed. Oversees provider contract modeling.</li> <li>Facilitates submission of encounters to regulatory agencies (CMS Encounter Data and Edge Server Data).</li> <li>Oversees other data submission to regulatory agencies including audit universes, Part C and D reporting submissions, and other submissions as required.</li> <li>Perform other duties as assigned.</li> </ul> QUALIFICATIONS: <ul> <li>Ability to conduct concurrently multiple analyses without immediate oversight.</li> <li>Ability to manage multiple projects, including creating and leading a team of analysts, interaction with other departments and outside parties.</li> <li>Ability to apply advanced actuarial, mathematical and statistical techniques and principles into the analysis of financial and health related data.</li> <li>Possess strong oral and written communication skills.</li> <li>Successful completion of Health Care Sanctions background check.</li> <li>Proficient in Microsoft Office applications.</li> </ul> EDUCATION/EXPERIENCE: <ul> <li>Bachelor’s degree in Mathematics, Statistics, Economics, Actuarial Science required.</li> <li>Proficiency in SAS, SQL, or other Analytical Software.</li> <li>6 plus years analytical experience; preferably in a Managed Care or Healthcare environment.</li> <li>4-6 years management experience strongly preferred.</li> <li>Experience with various risk adjustment models including the CMS Medicare model, CMS ACA Model and 3rd party software strongly preferred.</li> </ul> CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin <h2 id="otherDetailsHeader">Other details</h2> <ul> <li> Job Family Commercial </li> <li> Pay Type Salary </li> </ul> <a href="#"> Apply Now </a>

Reporting - Manager Data Risk Adjustment 135-5004

<h2>About the team</h2>The Strategic Sourcing team is a key component of our larger Procurement and Finance Services (PFS) team at Zillow Group (ZG). Our strategy focuses on achieving operational excellence, product quality, competitive advantage, outstanding customer experience, risk management and cost efficiency all of which is in alignment with Zillow Group’s mission and core values. The Strategic Sourcing Team enables Zillow Group, business and technology teams to run efficiently and scale. We support the entire enterprise as our core customer base and work in a consultative approach to ensure their supplier stack is delivering. Lastly, we strive to facilitate our customers’ contracting needs to ensure we Deliver Quality on Time, Every Time!<h2>About the role</h2>You will serve as a trusted advisor to the multiple business lines including but not limited to Zillow Home Loans, Spruce, Legal and Compliance. This role will drive critical elements of the supplier relationship lifecycle including planning, sourcing and negotiation support for complex deals, owning supplier relationship management for the most strategic suppliers, and benchmarking deals with available market intelligence. You will be a subject matter authority on our sourcing projects, processes, spend, purchasing, and planning!<h2>Responsibilities may include:</h2><ul> <li>Lead sourcing events (complex and commodity), i.e. RFx’s, lead negotiations, facilitate contracting, and manage supplier relationships across your book of business etc.</li> <li>Publish a 12-month deal calendar and review timelines, planning, and strategy with essential team members, budget owners, Product, FP+A, and Legal.</li> <li>Research and identify savings and supplier optimization opportunities within Zillow’s current and future service needs</li> <li>Be a key point for Sourcing and PFS on M+A workstreams, supporting integration and onboarding of key Suppliers</li> <li>Drive monthly/quarterly Stakeholder Business reviews</li> <li>Lead key Sourcing optimization projects and initiatives with a focus on Sourcing Process Excellence</li> <li>Run or collaborate on key reports for the team including spend, savings, key projects, and near-term/longer range priorities, diversity, sustainability, etc.</li> <li>Excel in data-driven communications and recommendations, both internally and with suppliers</li> <li>Develop and implement standard supplier agreements and relevant amendments, supplier management standard methodologies, and sourcing practices - i.e. use “ZG paper” as much as possible</li> <li>Collaborate with our Supplier Management team on Supplier Business Reviews, Scorecards, Supplier Qualification, and Onboarding</li> <li>Lead cross-functional projects and process improvements across multiple partner teams and internally within Sourcing and PFS</li> <li>Find opportunities to rationalize suppliers and program strategies that deliver effective supplier use while considering risk, overall supplier mix and opportunities to invest in innovative or diverse supplier capabilities</li> <li>May include mentoring junior team members with difficult deals and standard methodologies</li> <li>May support business adoption of supplier performance management</li> </ul><h2>You Will Get To: </h2><ul> <li>Drive contract negotiations and engage appropriate team members, including Legal, Business Leadership, Strategic Sourcing, Financial Planning &amp; Analysis (FP&amp;A), Workforce Management, Procure to Pay and Strategic Operations, to propel successful partnerships and operational efficiency.</li> <li>Apply data analysis and comprehensive anecdotal feedback to evaluate the impact of new models on suppliers, customers, and Zillow Group.</li> <li>Establish credibility and rapport with business partners and senior leaders to navigate the intricacies of business operations and processes effectively.</li> <li>Lead the vision, strategy, and outcomes of Supplier engagement initiatives to champion business expansion and achieve defined results outlined in Statement of Work (SOW) agreements.</li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $105,900.00 - $169,100.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2><ul> <li>Drive contract negotiations and engage appropriate team members, including Legal, Business Leadership, Strategic Sourcing, Financial Planning &amp; Analysis (FP&amp;A), Workforce Management, Procure to Pay and Strategic Operations, to propel successful partnerships and operational efficiency.</li> <li>Apply data analysis and comprehensive anecdotal feedback to evaluate the impact of new models on suppliers, customers, and Zillow Group.</li> <li>Establish credibility and rapport with business partners and senior leaders to navigate the intricacies of business operations and processes effectively.</li> <li>Lead the vision, strategy, and outcomes of Supplier engagement initiatives to champion business expansion and achieve defined results outlined in Statement of Work (SOW) agreements.</li> </ul><h2>Who You Are</h2><ul> <li>Hold a Bachelor's degree or relevant work experience, with an MBA or Master's degree in Supply Chain Management or Finance being highly desirable, aligning with the educational requirements for the position.</li> <li>Possess 5-10 years of consistently supporting complex high value deals with technology and services suppliers, sourcing events, handling suppliers and the respective budgets with FP+A, and leading projects, preferably within large tech organizations. Mortgage and closing services category management experience is a plus</li> <li>Strong negotiation skills with both tactical and Strategic Suppliers, with the ability to adapt and improvise through ambiguity</li> <li>Showcase a track record of successfully navigating complex strategic agreements and Statements of Work</li> <li>Skilled in foreseeing and manage trade-offs, adeptly balancing business requirements while fostering operational excellence.</li> <li>Showcase outstanding capabilities in time management, organization, and prioritization, ensuring efficient task execution.</li> <li>Display a strong sense of ownership and a drive for achieving results, highlighting your dedication to success and an interest in continuous improvement.</li> <li>Experience in organizational change management best practices.</li> <li>Familiarity with process mapping, process enhancement, and problem-solving, applying statistical and data-centric methodologies such as Six Sigma, Lean, Kaizen, Design Thinking, and Agile, reinforcing proficiency in process optimization.</li> <li>Strong analytical skills to help drive data based decisioning and reporting</li> <li>Ability to identify risks and connect the dots across multiple functions including finance, legal, contracts management and a wide variety of technology teams</li> <li>Ability to prioritize multiple projects in a fast-paced environment without losing focus on the details</li> <li>Maintain a bias for action and courage when solving problems</li> <li>Received formal training in Data Analytics, Spend Analytics,, and Advanced Excel Skills.</li> </ul><h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Zillow

Senior Strategic Sourcing Manager

<h1>Customer Service - Customer Service Representative (Part Time) 105-1069</h1> Tulsa, OK, USA Req #680 Thursday, October 17, 2024 JOB SUMMARY: Responsible for being the first point of contact for all membership related questions, requests and concerns and for providing outstanding service to our customers. You will answer queries regarding customer benefits, eligibility, PCPs, claims and other questions. You will handle complaints, troubleshoot problems and provide resolutions in a professional and polite manner to ensure first contact resolution and customer satisfaction. The ideal Customer Service Representative will be customer focused, detail oriented and results driven. The most successful Customer Service Representatives demonstrate the following characteristics: polite, accurate, knowledgeable, able to work well within a team, learning agility, flexible and easily adapts to change. KEY RESPONSIBILITIES: <ul type="disc"> <li>Process a high volume of incoming inquiries regarding multiple products from members, providers, billing companies, individuals with legal representation, employer groups, and other insurance companies. </li> <li>Strive to achieve first call resolution by communicating accurate information efficiently and timely thereby creating a positive experience for the member.</li> <li>Verifies eligibility, benefits, deductible amounts, claim status, copays, coinsurance and all other information related to a customer and their benefits or a provider and their contract. </li> <li>Use effective listening skills to understand the needs and complaints of the customer to offer them the best possible solution and ensuring the member feels supported and valued.</li> <li>Resolve escalated customer issues received from the member, provider, employer groups or brokers while remaining calm and professional.</li> <li>Provide interpretation services for all product lines via the contracted language line service as appropriate. </li> <li>Flexible hours, including weekends and evenings, as department or training needs dictate and at the discretion of management may be required.</li> <li>Effective problem resolution skills that demonstrates balance of company and customer needs.</li> <li>Demonstrated ability and learning agility to adapt to organizational changes including business processes, systems and technology.</li> <li>Joining a team of Customer Service Representatives and building a positive relationship of teamwork, trust, reliability and excellence.</li> <li>Understanding and striving to meet or exceed call center metrics while providing excellent customer service.</li> <li>Taking part in training and other learning opportunities to expand knowledge of company and position.</li> <li>Perform other duties as assigned.</li> </ul> QUALIFICATIONS: <ul type="disc"> <li>Exceptional telephone manner, customer service skills, active listening skills, verbal and written communication skills.</li> <li>Ability to resolve conflict and diffuse tension</li> <li>Strong time management skills and decision- making skills.</li> <li>Ability to read, comprehend, and explain health insurance benefits in a clear, concise, and professional manner.</li> <li>Ability to work under stress with production and quality standards.</li> <li>Proficient in Microsoft Office applications.</li> <li>Highly organized and attentive to detail.</li> <li>Flexibility, ability to adapt to change.</li> <li>Successful completion of Health Care Sanctions background check.</li> <li>Bilingual skills a plus.</li> </ul> EDUCATION/EXPERIENCE: <ul type="disc"> <li>High school diploma or equivalent required</li> <li>1-year customer service experience with direct interactions with customers</li> <li>Contact center or medical field experience preferred</li> </ul> CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin <h2 id="otherDetailsHeader">Other details</h2> <ul> <li> Job Family Commercial </li> <li> Pay Type Hourly </li> </ul> <a href="#"> Apply Now </a>

Customer Service - Customer Service Representative (Part Time) 105-1069

Overview This is a remote role that may only be hired in the following location(s):AL, AR, CT, DE, IA, ID, IN, KS, KY, LA, ME, MS, MT, NC, NE, HN, NM, NV, OH, OK, OR, PA, RI, SC, SD, UT, VA, VT, WV This position manages a team responsible for the sourcing of software, services, and consulting contracts for the Bank. Ensures that all sourcing operations are compliant with Bank policies, and appropriately mitigate risk. Works closely with internal stakeholders and clients to provide vendor solutions for business challenges. Implements and ensures compliant execution of standard processes and governance ensuring consistency across the department for contract structuring, negotiation, execution, and management. Responsibilities <ul> <li>Managerial Functions - Establishes and monitors expectations to achieve company and department goals. Makes appropriate changes to team procedures and efficiencies to meet objectives. Manages the performance, training, and evaluation of assigned staff. Maximizes department achievements by providing professional development.</li> <li>Sourcing Oversight - Manages the planning, execution, and successful completion of sourcing programs and projects. Manages a team of associates that negotiate vendor solutions for business needs. Conduct ongoing monitoring of program effectiveness and associate performance, implementing process enhancements as necessary. Oversees effective, consistent communications between sourcing team and internal stakeholders. Works with leadership on reporting, contract structuring and negotiation, providing guidance on complex vendor relationships or issues.</li> <li>Business Support - Develops a change management strategy and communication plan that minimizes risk while maximizing benefits. Works closely with management, lines of business, and project teams throughout sourcing activities.</li> <li>Risk Management - Collaborates with the Risk Management department to align with the Third-Party Risk Management program, and to foster risk management education and awareness.</li> </ul> Qualifications Bachelor's Degree and 8 years of experience in Contract Structuring and Negotiation (Price and terms) for Services, Consulting, Software and Outsourcing Agreements OR High School Diploma or GED and 12 years of experience in Contract Structuring and Negotiation (Price and terms) for Services, Consulting, Software and Outsourcing Agreements License or Certification Type: IACCM- MCCM Preferred, CRVPM- Certified Regulatory Vendor Program Manager Preferred First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>.

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