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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.The Storage &amp; Replication team is responsible for the infrastructure and services that power Affirm’s most critical data pipelines by providing access to replicated data from across the organization through our Apache Iceberg-powered Data Lake and Snowflake-powered Cloud Data Warehouse. The team’s mission is to establish a modern, efficient, and scalable data infrastructure that empowers all Affirm teams to work seamlessly with data. We are looking for a highly skilled and detail-oriented Staff Software Engineer who can drive the technical roadmap for our Cloud Data Warehouse, identifying opportunities to improve how we administer, operate and productize this mission-critical infrastructure to unlock substantial value within our business. You’ll have the opportunity to directly influence your team’s roadmap in close collaboration with your peers, share your knowledge and expertise with others and learn from some of the best on our shared mission to deliver honest financial products that improve lives. <h2>What You’ll Do</h2> <ul> <li> Influence technical strategy: Collaborate with a broad range of engineering and analytics teams, leveraging your experience to develop a long term technical roadmap that meets stakeholder and growing business needs </li> <li> Design and develop: Architect and implement systems that unlock the value of our data within a secure, scalable and modern tech stack </li> <li> Innovate: Stay ahead of industry trends in analytics infrastructure, driving innovative approaches and the adoption of best practices within your team </li> <li> Collaborate: Work closely with your peers across the organization on projects that turn opportunity into results </li> <li> Improve: Contribute to the ongoing improvement of your team’s quality standards and development processes </li> <li> Build teams: Play an active role in building an inclusive and positive culture through active participation in team discourse, providing mentorship for junior team members and fostering a culture of continuous learning and improvement </li> </ul> <h2>What We Look For</h2> <ul> <li> Experience: 8+ years of experience in software engineering with 2+ years of technical leadership responsibilities </li> <li> Technical Skills: Prior experience architecting, building, launching and maintaining OLAP systems with demonstrable knowledge of online storage systems, data replication processes and cloud data warehouses </li> <li> Technical Leadership: Demonstrated experience leading technical projects and mentoring engineers with the ability to drive cross-functional collaboration and influence technical decisions across teams </li> <li> Team Player: Community builder with strong network-building and collaboration skills and a strong desire to grow and mentor others </li> <li> Communication Skills: Excellent communication skills, with the ability to clearly articulate technical concepts to both technical and non-technical stakeholders </li> <li>This position requires either equivalent practical experience or a Bachelor’s degree in a related field</li> </ul> Base Pay Grade - P Equity Grade - 13 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA base pay range (CA, WA, NY, NJ, CT) per year: $225,000 - $275,000 USA base pay range (all other U.S. states) per year: $200,000 - $250,000 Location: Remote - US #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: <ul> <li>Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents </li> <li>Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses</li> <li>Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge</li> <li>ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount</li> </ul> We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read the <a href="https://docs.google.com/document/d/e/2PACX-1vRSrHfbqKhhxAsI84tBH5hW85xiwEF4s8MOnfgDFJ5hl4_opeivo6dKc1kbywvVEppRe37UqYYsghB2/pub?urp=gmail_link" target="_blank">Affirm Employment Privacy Policy</a> for applicants within the United States, the <a href="https://docs.google.com/document/d/e/2PACX-1vSy4lvjSR3uff7spzCxGpLDN89u0iNizaBS-MEZM9aujcedmfD1eV70qIwBAkVSRg/pub?urp=gmail_link" target="_blank">EU Employee Notice Regarding Use of Personal Data (Poland)</a> for applicants applying from Poland, the <a href="https://docs.google.com/document/d/e/2PACX-1vTgnNFl4xX9la1x6egS2U5KeTmMPVFJgfW2Zv8kZ-13yuu7MOIBD1o1HRVWFGfRYg/pub?urp=gmail_link" target="_blank">EU Employee Notice Regarding Use of Personal Data (Spain)</a> for applicants applying from Spain, or the <a href="https://docs.google.com/document/d/e/2PACX-1vRHygY5A4IKK7XXd90RgaeCNESSnbu-w1LJRpB5z72rSVYufFKTPhqnPajLQgP6koyH0AbUTGGoSWz9/pub?urp=gmail_link" target="_blank">Affirm U.K. Limited Employee Notice Regarding Use of Personal Data</a> for applicants applying from the United Kingdom, and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Affirm

Staff Software Engineer (Storage And Replication)

Payments Business Development – 3rd Party PlatformsBlackbaud is the world's leading cloud software company powering social good. We are committed to helping organizations drive positive outcomes and make a lasting impact in their communities. We are seeking a dynamic Payments Development candidate to join our team. The ideal candidate will be responsible for promoting Blackbaud's payment solutions to third-party platforms, with a focus on expanding our market share and ensuring seamless integration of our payment services. What you’ll do: Strategy &amp; Program Development <ul> <li>Develop comprehensive go to market strategy to position Blackbaud as a preferred payment solution provider for third-party platforms that have shared customers.</li> <li>Analyze market trends and competitor activities to inform strategic decisions such as target segments, pricing and offer development. </li> <li>Collaborate with cross-functional teams to align go to market strategy with broader partnership, product development and marketing efforts. </li> <li>Collaborate closely with the Partner Team to define and shape the Blackbaud Payments Partner Program. </li> </ul>Business Development <ul> <li>Identify and target potential third-party platform partners that align with Blackbaud's strategic goals. </li> <li>Engage with key decision-makers to present Blackbaud's payment solutions and negotiate partnership terms. </li> <li>Provide pre-sales guidance, explaining integration, compatibility, and functionality. </li> <li>Close deals with new platform partners and onboard them effectively. </li> <li>Achieve quarterly and annual sales targets. </li> </ul>Account Management<ul> <li>Work closely with new platform partners to ensure successful integration of Blackbaud's payment solutions. Offer hands-on support during implementation, troubleshooting, and configuration. </li> <li>Provide ongoing support and training to platform partners to maximize the use of Blackbaud's services. </li> <li>Monitor partner performance and develop success strategies to drive increased transaction volumes and revenue growth. </li> <li>Achieve quarterly and annual realized revenue/volume targets. </li> </ul>What you’ll bring:<ul> <li>Minimum of 8 years of experience in revenue generation and developing strategic roadmaps for 3rd party payment platforms.</li> <li>Proven business development and account management experience in a fintech/transactional revenue-oriented business, with a track record of successfully driving revenue growth. </li> <li>Strong understanding of APIs, payment processing, gateways, and fintech. </li> <li>Excellent communication, negotiation, and presentation skills. </li> <li>Ability to work independently and as part of a team in a fast-paced and high-pressure environment. </li> </ul>#LI-REMOTEStay up to date on everything Blackbaud, follow us on <a href="http://bit.ly/FollowUsLI" target="_blank">Linkedin</a>, <a href="http://bit.ly/2xn65ez" target="_blank">Twitter</a>, <a href="https://www.instagram.com/blackbaud/" target="_blank">Instagram</a>, <a href="http://bit.ly/2yNWNJH" target="_blank">Facebook</a> and <a href="https://bit.ly/BLKBYouTube" target="_blank">YouTube ​</a>Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.A notice to candidates: Recruitment Fraudulent Alert: Your personal information and online safety as a candidate mean a lot to us! At Blackbaud and our portfolio of companies, recruiters only direct candidates to apply through our official careers page at <a href="https://careers.blackbaud.com/us/en" target="_blank">https://careers.blackbaud.com/us/en</a> or our official LinkedIn page. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers, or conduct interviews via Skype. Anyone suggesting otherwise is not a representative of Blackbaud. If you are unsure if a message is from Blackbaud, please email <a href="#">blackbaudrecruiting@blackbaud.com</a>. The starting base salary and annual proposed commission is $115,000.00 to $171,500.00. Blackbaud may pay more or less based on employee qualifications, market value, sales quota, Company finances, and other operational considerations.Benefits Include:<ul> <li>Medical, dental, and vision insurance</li> <li>Remote-first workforce</li> <li>401(k) program with employer match</li> <li>Flexible paid time off</li> <li>Generous Parental Leave</li> <li>Volunteer for vacation</li> <li>Opportunities to connect to build community and belonging</li> <li>Pet insurance, legal and identity protection</li> <li>Tuition reimbursement program</li> </ul>

Blackbaud

Payments Business Development - 3rd Party Platforms

<h3>See yourself at Twilio</h3> Join the team as Twilio’s next Recordings Product Manager.. <h3>Who we are &amp; why we’re hiring</h3> Twilio powers real-time business communications and data solutions that help <a href="https://customers.twilio.com/" target="_blank">companies and developers worldwide</a> build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support <a href="https://www.twilio.com/company/diversity" target="_blank">diversity, equity &amp; inclusion</a> wherever we do business. <h3>About the job</h3> This position is needed to help grow Twilio's Voice Recordings product. Responsibilities In this role, you’ll: <ul> <li>Own developer interfaces for creation and management of recordings via API and our TwiML markup language.</li> <li>Drive the roadmap for Voice recordings and storage products.</li> <li>Grow and iterate Twilio's recording products to include capabilities like high definition and multichannel recordings and compositions.</li> <li>Develop new pricing and packaging to ensure Twilio's recordings and storage products remain competitive and valuable to customers in a rapidly shifting marketplace.</li> <li>Define new products focused on compliant recording storage for financial services, healthcare, and other highly regulated industries.</li> </ul> Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: <ul> <li>Education in a technical field such as engineering, computer science, mathematics, data science or similar. </li> <li>Experience writing requirements for a software feature or solution for an internal or external customers. </li> <li>Demonstrated experience working with big data sets and using tools such as writing SQL queries, sheets, or similar.</li> <li>Strong technical, analytical, and UI/UX design understanding and will roll up sleeves to get the job done.</li> <li>Ability to speak and write in English fluently.</li> </ul> Desired: <ul> <li>Experience independently testing hypotheses and quantifying expected impact by querying internal data sets.</li> <li>Experience or Interest in understanding distributed systems (cloud-scale) architectures.</li> <li>Experience working in an Agile/SCRUM development process with globally-distributed teams and customers.</li> <li>Experience working with direct sales, marketing, and defining pricing/packaging.</li> </ul> Location This role will be remote,but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. <h3>Travel</h3> We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way. <h3>What We Offer</h3> There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. <h3>Twilio thinks big. Do you?</h3> We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. *Please note this role is open to candidates outside of Colorado, California, New York,Washington and Washington D.C. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado or Washington D.C.: $123,520.00 - $154,400.00.</li> <li>Based in New York, Washington State, or California (outside of the San Francisco Bay area): $130,720.00 (Developing Minimum for Tier 2) - $163,400.00.</li> <li>Based in the San Francisco Bay area, California: $145,280.00 - $181,600.00.</li> <li>This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. Applications for this role are intended to be accepted until November 30, 2024 but may change based on business needs. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodation@twilio.com</a>.

Twilio

Senior Product Manager, Voice Recordings

<h1>Customer Service - Customer Service Representative 105-1002</h1> Tulsa, OK, USA Req #659 Thursday, October 10, 2024 JOB SUMMARY: Responsible for being the first point of contact for all membership related questions, requests and concerns and for providing outstanding service to our customers. You will answer queries regarding customer benefits, eligibility, PCPs, claims and other questions. You will handle complaints, troubleshoot problems and provide resolutions in a professional and polite manner to ensure first contact resolution and customer satisfaction. The ideal Customer Service Representative will be customer focused, detail oriented and results driven. The most successful Customer Service Representatives demonstrate the following characteristics: polite, accurate, knowledgeable, able to work well within a team, learning agility, flexible and easily adapts to change. KEY RESPONSIBILITIES: <ul> <li>Process a high volume of incoming inquiries regarding multiple products from members, providers, billing companies, individuals with legal representation, employer groups, and other insurance companies. </li> <li>Strive to achieve first call resolution by communicating accurate information efficiently and timely thereby creating a positive experience for the member.</li> <li>Verifies eligibility, benefits, deductible amounts, claim status, copays, coinsurance and all other information related to a customer and their benefits or a provider and their contract. </li> <li>Use effective listening skills to understand the needs and complaints of the customer to offer them the best possible solution and ensuring the member feels supported and valued.</li> <li>Resolve escalated customer issues received from the member, provider, employer groups or brokers while remaining calm and professional.</li> <li>Provide interpretation services for all product lines via the contracted language line service as appropriate. </li> <li>Flexible hours, including weekends and evenings, as department or training needs dictate and at the discretion of management may be required.</li> <li>Effective problem resolution skills that demonstrates balance of company and customer needs.</li> <li>Demonstrated ability and learning agility to adapt to organizational changes including business processes, systems and technology.</li> <li>Joining a team of Customer Service Representatives and building a positive relationship of teamwork, trust, reliability and excellence.</li> <li>Understanding and striving to meet or exceed call center metrics while providing excellent customer service.</li> <li>Taking part in training and other learning opportunities to expand knowledge of company and position.</li> <li>Perform other duties as assigned.</li> </ul> QUALIFICATIONS: <ul> <li>Exceptional telephone manner, customer service skills, active listening skills, verbal and written communication skills.</li> <li>Ability to resolve conflict and diffuse tension</li> <li>Strong time management skills and decision- making skills.</li> <li>Ability to read, comprehend, and explain health insurance benefits in a clear, concise, and professional manner.</li> <li>Ability to work under stress with production and quality standards.</li> <li>Proficient in Microsoft Office applications.</li> <li>Highly organized and attentive to detail.</li> <li>Flexibility, ability to adapt to change.</li> <li>Successful completion of Health Care Sanctions background check.</li> <li>Bilingual skills a plus.</li> </ul> EDUCATION/EXPERIENCE: <ul> <li>High school diploma or equivalent required</li> <li>1-year customer service experience with direct interactions with customers</li> <li>Contact center or medical field experience preferred</li> </ul> CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin <h2 id="otherDetailsHeader">Other details</h2> <ul> <li> Job Family Commercial </li> <li> Pay Type Hourly </li> </ul> <a href="#"> Apply Now </a>

CommunityCare

Customer Service - Customer Service Representative 105-1002

Prophet 21 Contractor Overview: We are seeking a skilled Prophet 21 Contractor to support our client’s ERP system and associated bolt-ons, including CRM, Sales Automation, E-commerce, Shipping, and Inventory Management. The ideal candidate will have extensive experience with Prophet 21 in a distribution environment and a strong understanding of how to optimize and integrate additional applications. Key Responsibilities: <ul> <li> ERP Support: Provide comprehensive technical and functional support for Prophet 21, ensuring system reliability and performance.</li> <li> Integration Management: Oversee the integration and configuration of bolt-on applications, including CRM, Sales Automation, E-commerce, Shipping, and Inventory tools.</li> <li> System Optimization: Evaluate and enhance workflows within Prophet 21 and associated applications to maximize operational efficiency and user experience.</li> <li> Training &amp; Documentation: Develop and deliver training sessions and materials for end-users, ensuring effective utilization of all integrated systems.</li> <li> Collaboration: Partner with cross-functional teams, including sales, marketing, operations, and IT, to align ERP and bolt-on solutions with business objectives.</li> <li> Data Management &amp; Reporting: Generate and analyze reports to provide insights into sales performance, inventory levels, and operational efficiencies.</li> <li> Project Support: Assist in project planning, execution, and monitoring to ensure timely delivery of enhancements and integrations.</li> </ul> Qualifications: <ul> <li>Proven experience with Prophet 21 ERP, specifically in a distribution or related environment.</li> <li>Familiarity with bolt-on applications, such as CRM, Sales Automation, E-commerce platforms, and Inventory Management systems.</li> <li>Strong analytical and problem-solving skills with attention to detail.</li> <li>Excellent communication and interpersonal skills for effective training and support.</li> <li>Ability to work independently and manage multiple tasks in a fast-paced environment.</li> <li>Knowledge of distribution processes and best practices is highly desirable.</li> <li>Relevant certifications in ERP systems or related software are a plus.</li> </ul>

Planet Technology

Prophet 21 Consultant

At Webflow, our mission is to bring development superpowers to everyone. Webflow is the leading visual development platform for building powerful websites without writing code. By combining modern web development technologies into one platform, Webflow enables people to build websites visually, saving engineering time, while clean code seamlessly generates in the background. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative. It’s the web, made better. We’re looking for a Senior Frontend Engineer to join our Growth team, responsible for helping more people succeed with Webflow and become customers. You will help us build engineering projects that impact customer acquisition, monetization, and customer retention. Everything you work on will have a direct and measurable impact on Webflow’s business metrics and trajectory. If you have a mix of frontend and backend development, strong systems and product thinking, owned projects end to end in the past, and want to use your technical skills to drive business growth, this role could be a great fit. <h1>About the role:</h1> <ul> <li>Location: Remote-first (United States; BC &amp; ON, Canada)</li> <li>Full-time </li> <li>Permanent </li> <li>Exempt</li> <li>The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. We've structured the base pay ranges for this role into zones for our geographic markets, and the specific base pay within the range will be determined by the candidate’s geographic location, job-related experience, knowledge, qualifications, and skills. <ul> <li>United States (all figures cited below in USD and pertain to workers in the United States) <ul> <li>Zone A: $158,000 - $218,000</li> <li>Zone B: $149,000 - $205,000</li> <li>Zone C: $139,000 - $192,000</li> </ul> </li> <li>Canada (All figures cited below in CAD and pertain to workers in ON &amp; BC, Canada) <ul> <li>CAD 184,600 - CAD 245,500</li> </ul> </li> </ul> </li> </ul> Please visit our <a href="https://webflow.com/careers#pay-zones" target="_blank">Careers page</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. <ul> <li>Reporting to the Senior Manager, Engineering.</li> </ul> As a Senior Frontend Engineer, you’ll … <ul> <li>Build features on a product engineering team, using React.js, Node.js, JavaScript/TypeScript, HTML, and CSS</li> <li>Write a mix of frontend and backend code that powers visual design experiences and websites</li> <li>Produce and elevate the quality of maintainable, tested, performant, and scalable code</li> <li>Develop a deep understanding of our architecture and codebase while also learning about our product and the customers who use it</li> <li>Collaborate with product managers and designers in an autonomous, supportive team environment</li> <li>Set up A/B tests and experiments to learn how we can iteratively improve the user experience over time</li> <li>Author, collaborate on, and evaluate design documents</li> <li>Influence technical designs and team-level prioritization as well as participate in technical solutions</li> <li>Lead projects that directly contribute to the team's and engineering organization's deliverables</li> <li>Mentor junior engineers in technical skills and Webflow culture</li> <li>Participate in engineering citizenship activities such as co-authoring engineering blogs, strengthening and improving our hiring processes, and leading internal hackathon teams</li> </ul> In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role. <h1>About you:</h1> You’ll thrive as a Senior Frontend Engineer if you: <ul> <li>Possess 5+ years of experience with React, TypeScript, and Node.js</li> <li>Demonstrate expertise in building and scaling complex React applications</li> <li>Excel at full-stack problem-solving, from debugging React front-end issues to optimizing MongoDB query performance</li> <li>Value testing and documentation as much as code</li> <li>Have experience developing scalable SaaS products that build customer trust through accessible and reliable user experience</li> <li>Believe the best product is one that helps users accomplish their goals while growing the business</li> </ul> <h3>Our Core Behaviors:</h3> <ul> <li> Obsess over customer experience. We deeply understand what we’re building and who we’re building for and serving. We define the leading edge of what’s possible in our industry and deliver the future for our customers</li> <li> Move with heartfelt urgency. We have a healthy relationship with impatience, channeling it thoughtfully to show up better and faster for our customers and for each other. Time is the most limited thing we have, and we make the most of every moment</li> <li> Say the hard thing with care. Our best work often comes from intelligent debate, critique, and even difficult conversations. We speak our minds and don’t sugarcoat things — and we do so with respect, maturity, and care</li> <li> Make your mark. We seek out new and unique ways to create meaningful impact, and we champion the same from our colleagues. We work as a team to get the job done, and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates</li> </ul> <h3>Benefits &amp; wellness</h3> <ul> <li>Equity ownership (RSUs) in a growing, privately-owned company.</li> <li>100% employer-paid healthcare, vision, and dental insurance coverage for employees and dependents (full-time employees working 30+ hours per week), as well as Health Savings Account/Health Reimbursement Account, dependent care Flexible Spending Account (US only), dependent on insurance plan selection where applicable in the respective country of employment; Employees may also have voluntary insurance options, such as life, disability, hospital protection, accident, and critical illness where applicable in the respective country of employment</li> <li>12 weeks of paid parental leave for both birthing and non-birthing caregivers, as well as an additional 6-8 weeks of pregnancy disability for birthing parents to be used before child bonding leave (where local requirements are more generous employees receive the greater benefit); Employees also have access to family planning care and reimbursement</li> <li>Flexible PTO with a mandatory annual minimum of 10 days paid time off for all locations (where local requirements are more generous employees receive the greater benefit), and sabbatical program</li> <li>Access to mental wellness and professional coaching, therapy, and Employee Assistance Program</li> <li>Monthly stipends to support health and wellness, smart work, and professional growth</li> <li>Professional career coaching, internal learning &amp; development programs</li> <li>401k plan and pension schemes (in countries where statutorily required) financial wellness benefits, like CPA or financial advisor coverage</li> <li>Discounted Pet Insurance offering (US only)</li> <li>Commuter benefits for in-office employees</li> </ul> Temporary employees are not eligible for paid holiday time off, accrued paid time off, paid leaves of absence, or company-sponsored perks unless otherwise required by law. <h3>Remote, together</h3> At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are <a href="https://webflow.com/diversity-equity-inclusion" target="_blank">committed</a> to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, Webflow will consider for employment qualified applicants with arrest and conviction records. <h3>Stay connected</h3> Not ready to apply, but want to be part of the Webflow community? Consider following our story on our <a href="https://webflow.com/blog" target="_blank">Webflow Blog</a>, <a href="https://www.linkedin.com/company/webflow-inc-/" target="_blank">LinkedIn</a>, <a href="https://twitter.com/webflow" target="_blank">X (Twitter)</a>, and/or <a href="https://www.glassdoor.com/Reviews/Webflow-Reviews-E890506.htm" target="_blank">Glassdoor</a>. <h3>Please note:</h3> We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for confidential accommodation requests will be administered. To join Webflow, you'll need a valid right to work authorization depending on the country of employment. If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes. For information about how Webflow processes your personal information, please review <a href="https://webflow.com/legal/applicant-privacy-notice" target="_blank">Webflow’s Applicant Privacy Notice</a>.

Webflow

Senior Frontend Engineer, Growth

<h1>Financial Planning &amp; Analysis - Financial Analyst 127-2004</h1> Tulsa, OK, USA Req #668 Thursday, October 17, 2024 JOB SUMMARY: As a Financial Analyst specializing in modeling and process improvement, you will play a critical role in enhancing financial performance and operational efficiency within the organization. Your primary responsibilities will revolve around financial modeling, analysis, and the implementation of process improvements to drive strategic decision-making and optimizebusiness processes. KEY RESPONSIBILITIES: <ul> <li> Financial Modeling: Develop and maintaincomplex financial models to analyze historical data, forecast future trends, and support decision-making processes. Utilize advanced statistical techniques and financial software to build accurateand dynamic models that simulate various scenarios and outcomes. Perform sensitivity analyses and stress testing to assess the impact of different variables on financial performance. </li> <li> Process Improvement:Identify inefficiencies and bottlenecks in financial processes and systems. Collaborate with cross-functional teams to design and implement process improvements that streamline workflows, reduce costs, and enhance productivity. Conductreviews and audits of existing processes to identifyareas for optimization and automation. </li> <li> Data Analysis and Reporting: Gather, analyze, and interpret financial data to provide insights and recommendations to senior management. Prepare comprehensive reports and presentations that communicate key findings, trends, and opportunities for improvement. Develop KPIs and performance metrics to track the effectiveness of process improvements and financial strategies. </li> <li> Strategic Planning and Decision Support: Collaboratewith stakeholders to assess the financial feasibility of new projects and initiatives. Provide decision support through scenario analysis, cost-benefit analysis, and risk assessment. </li> </ul> QUALIFICATIONS: <ul> <li> Strong analytical and problem-solving skills with attention to detail. </li> <li> Excellent communication and presentation abilities, with the capacityto translate complex financial concepts into clear, actionable insights. </li> <li> Ability to work collaboratively in a cross-functional team environment and influence stakeholders at all levels of the organization. </li> <li> Strong project management skills with the ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously. </li> </ul> EDUCATION/EXPERIENCE: <ul> <li> Bachelor's degree in Finance, Economics, Accounting, Statistics, Data Science, or a related field. MBA preferred. </li> <li> Proven experience in financial modeling, process improvement, and data analysis. </li> <li> Proficiencyin financial software and tools such as Excel, VBA, SQL, Python, and EPMsystems. </li> </ul> CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin <h2 id="otherDetailsHeader">Other details</h2> <ul> <li> Job Family Commercial </li> <li> Pay Type Salary </li> </ul> <a href="#"> Apply Now </a>

Financial Planning & Analysis - Financial Analyst 127-2004

<h1>Customer Service - Customer Service Representative 105-1020</h1> Tulsa, OK, USA Req #672 Tuesday, October 15, 2024 JOB SUMMARY: Responsible for being the first point of contact for all membership related questions, requests and concerns and for providing outstanding service to our customers. You will answer queries regarding customer benefits, eligibility, PCPs, claims and other questions. You will handle complaints, troubleshoot problems and provide resolutions in a professional and polite manner to ensure first contact resolution and customer satisfaction. The ideal Customer Service Representative will be customer focused, detail oriented and results driven. The most successful Customer Service Representatives demonstrate the following characteristics: polite, accurate, knowledgeable, able to work well within a team, learning agility, flexible and easily adapts to change. KEY RESPONSIBILITIES: <ul> <li>Process a high volume of incoming inquiries regarding multiple products from members, providers, billing companies, individuals with legal representation, employer groups, and other insurance companies. </li> <li>Strive to achieve first call resolution by communicating accurate information efficiently and timely thereby creating a positive experience for the member.</li> <li>Verifies eligibility, benefits, deductible amounts, claim status, copays, coinsurance and all other information related to a customer and their benefits or a provider and their contract. </li> <li>Use effective listening skills to understand the needs and complaints of the customer to offer them the best possible solution and ensuring the member feels supported and valued.</li> <li>Resolve escalated customer issues received from the member, provider, employer groups or brokers while remaining calm and professional.</li> <li>Provide interpretation services for all product lines via the contracted language line service as appropriate. </li> <li>Flexible hours, including weekends and evenings, as department or training needs dictate and at the discretion of management may be required.</li> <li>Effective problem resolution skills that demonstrates balance of company and customer needs.</li> <li>Demonstrated ability and learning agility to adapt to organizational changes including business processes, systems and technology.</li> <li>Joining a team of Customer Service Representatives and building a positive relationship of teamwork, trust, reliability and excellence.</li> <li>Understanding and striving to meet or exceed call center metrics while providing excellent customer service.</li> <li>Taking part in training and other learning opportunities to expand knowledge of company and position.</li> <li>Perform other duties as assigned.</li> </ul> QUALIFICATIONS: <ul> <li>Exceptional telephone manner, customer service skills, active listening skills, verbal and written communication skills.</li> <li>Ability to resolve conflict and diffuse tension</li> <li>Strong time management skills and decision- making skills.</li> <li>Ability to read, comprehend, and explain health insurance benefits in a clear, concise, and professional manner.</li> <li>Ability to work under stress with production and quality standards.</li> <li>Proficient in Microsoft Office applications.</li> <li>Highly organized and attentive to detail.</li> <li>Flexibility, ability to adapt to change.</li> <li>Successful completion of Health Care Sanctions background check.</li> <li>Bilingual skills a plus.</li> </ul> EDUCATION/EXPERIENCE: <ul> <li>High school diploma or equivalent required</li> <li>1-year customer service experience with direct interactions with customers</li> <li>Contact center or medical field experience preferred</li> </ul> CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin <h2 id="otherDetailsHeader">Other details</h2> <ul> <li> Job Family Commercial </li> <li> Pay Type Hourly </li> </ul> <a href="#"> Apply Now </a>

Customer Service - Customer Service Representative 105-1020

<h2>Overview</h2> Locations: US Remote, United States of America Senior Manager, SaaS Sales Representative - Capital One Software (Remote) Ever since our first credit card customer in 1994, Capital One has recognized that technology and data can enable even large companies to be innovative and personalized. As one of the first large enterprises to go all-in on the public cloud, Capital One needed to build cloud and data management tools that didn’t exist in the marketplace to enable us to operate at scale in the cloud. And in 2022, we publicly announced Capital One Software and brought our first B2B software solution, Slingshot, to market. Building on Capital One’s pioneering adoption of modern cloud and data capabilities, Capital One Software is helping accelerate the data management journey at scale for businesses operating in the cloud. If you think of the kind of challenges that companies face – things like data publishing, data consumption, data governance, and infrastructure management – we’ve built tools to address these various needs along the way. Capital One Software will continue to explore where we can bring our solutions to market to help other businesses address these same needs going forward. We are seeking top tier talent to join our pioneering team and propel us towards our destination. You will be joining a team of innovative product, tech, and design leaders that tirelessly seek to question the status quo. As a Capital One Senior Manager SaaS Sales Representative , you’ll have the opportunity to be on the forefront of building this business and bring these tools to market. Who we are searching for: Capital One Software is looking for a tenacious and talented Software Sales Professional to join our newly established Business Development Team. In this SaaS startup-type (B2B) environment, you will effectively seek and manage new business opportunities. You will also be leaned on to provide consulting and guidance to our collective Capital One Software Teams and participate in important projects that dramatically enhance the customer experience. Due to the entrepreneurial spirit required to thrive in this role, you will be intelligent about market trends and leverage sales techniques that enable us to be a best-in-class business development shop. Roles and Responsibilities <ul> <li>Leverage customer insights, competitor insights, analytics and creative thinking to help your team develop compelling deck materials to support meetings and pitches with prospective partners. </li> <li>Identify any potential impediments to the business development process and autonomously solve or escalate to senior leaders if necessary. </li> <li>Utilize various forms for communication including, but not limited to email, phone, direct mail, and Linkedin channels to prospect/set presentations with potential clients. </li> <li>Create testing, evaluation and performance feedback processes</li> <li>Provide ongoing consumer research expertise and consultation to internal partners and senior leaders in support of marketing strategy decisions. </li> <li>Lead research design, execution and delivery of insights utilizing a variety of brand measurement sources, including brand health and communications trackers, creative pre-testing, in-market advertising and media effectiveness studies, and ad-hoc custom qualitative and quantitative studies. Proactively engaging in outbound activity leveraging best of breed software and tactics to effectively target ideal customers</li> <li>Track and manage sales activities in CRM system</li> <li>Communicating customer needs with software developers, managers and executives</li> <li>Submitting orders for sales processing</li> <li>Negotiating service agreements and product prices with customers</li> <li>Discussing software needs with customers to determine the best-matched products</li> <li>Advising customers on technical matters regarding their software options </li> </ul> Business Growth:Develop thorough understanding of partner’s business dynamics and identify opportunities to strengthen the strategic relationship with customers to mutually grow our respective businesses, deliver improved customer experience, and position Capital One Software as the partner of choice for future opportunities. Influence senior leaders on storytelling approach and value proposition/marketing recommendations. Partnership:Evaluate industry trends, technological shifts and market dynamics to identify and engage the right partners to advance the development of Capital One Software projects, programs and products that positively impact the customer experience. Collaboration: Work closely with colleagues across Capital One Software including: Product, Engineering, Marketing, Operations, Finance, Customer Success and others to identify opportunities to drive improvement in quality, volume, service, and profitability. Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One Software in the face of shifting consumer and regulatory behavior. Basic Qualifications: <ul> <li>At least 6 years of experience in business development using a CRM</li> <li>At least 3 years of experience with Enterprise SaaS Sales</li> </ul> Preferred Qualifications: <ul> <li>1+ year of Salesforce, Databricks, or other cloud-related technology sales platform </li> <li>7+ years of experience in business development using a CRM</li> <li>2+ years of experience in AWS, Azure, GCP, or Snowflake</li> <li>4+ years of experience with Enterprise SaaS Sales</li> <li>Ability to influence, take initiative, and drive results in a fast-paced environment</li> </ul> At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $165,000 - $165,000 for Sr. Manager, SaaS Sales Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the<a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a> Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Capital One

Senior Manager, SaaS Sales Representative - Capital One Software (Remote)

<h1>Customer Service - Customer Service Representative 105-1057</h1> Tulsa, OK, USA Req #660 Thursday, October 10, 2024 JOB SUMMARY: Responsible for being the first point of contact for all membership related questions, requests and concerns and for providing outstanding service to our customers. You will answer queries regarding customer benefits, eligibility, PCPs, claims and other questions. You will handle complaints, troubleshoot problems and provide resolutions in a professional and polite manner to ensure first contact resolution and customer satisfaction. The ideal Customer Service Representative will be customer focused, detail oriented and results driven. The most successful Customer Service Representatives demonstrate the following characteristics: polite, accurate, knowledgeable, able to work well within a team, learning agility, flexible and easily adapts to change. KEY RESPONSIBILITIES: <ul> <li>Process a high volume of incoming inquiries regarding multiple products from members, providers, billing companies, individuals with legal representation, employer groups, and other insurance companies. </li> <li>Strive to achieve first call resolution by communicating accurate information efficiently and timely thereby creating a positive experience for the member.</li> <li>Verifies eligibility, benefits, deductible amounts, claim status, copays, coinsurance and all other information related to a customer and their benefits or a provider and their contract. </li> <li>Use effective listening skills to understand the needs and complaints of the customer to offer them the best possible solution and ensuring the member feels supported and valued.</li> <li>Resolve escalated customer issues received from the member, provider, employer groups or brokers while remaining calm and professional.</li> <li>Provide interpretation services for all product lines via the contracted language line service as appropriate. </li> <li>Flexible hours, including weekends and evenings, as department or training needs dictate and at the discretion of management may be required.</li> <li>Effective problem resolution skills that demonstrates balance of company and customer needs.</li> <li>Demonstrated ability and learning agility to adapt to organizational changes including business processes, systems and technology.</li> <li>Joining a team of Customer Service Representatives and building a positive relationship of teamwork, trust, reliability and excellence.</li> <li>Understanding and striving to meet or exceed call center metrics while providing excellent customer service.</li> <li>Taking part in training and other learning opportunities to expand knowledge of company and position.</li> <li>Perform other duties as assigned.</li> </ul> QUALIFICATIONS: <ul> <li>Exceptional telephone manner, customer service skills, active listening skills, verbal and written communication skills.</li> <li>Ability to resolve conflict and diffuse tension</li> <li>Strong time management skills and decision- making skills.</li> <li>Ability to read, comprehend, and explain health insurance benefits in a clear, concise, and professional manner.</li> <li>Ability to work under stress with production and quality standards.</li> <li>Proficient in Microsoft Office applications.</li> <li>Highly organized and attentive to detail.</li> <li>Flexibility, ability to adapt to change.</li> <li>Successful completion of Health Care Sanctions background check.</li> <li>Bilingual skills a plus.</li> </ul> EDUCATION/EXPERIENCE: <ul> <li>High school diploma or equivalent required</li> <li>1-year customer service experience with direct interactions with customers</li> <li>Contact center or medical field experience preferred</li> </ul> CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin <h2 id="otherDetailsHeader">Other details</h2> <ul> <li> Job Family Commercial </li> <li> Pay Type Hourly </li> </ul> <a href="#"> Apply Now </a>

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