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Overview This is a remote role that may only be hired in the following locations: North Carolina or South Carolina This position provides risk management and property and casualty insurance expertise at the highest level of service complexity. Builds and maintains relationships with customers at the C-suite level and with other key decision makers to ensure a high level of satisfaction and retention. In a constantly changing industry, this person will need to continually expand their knowledge of critical trends and key issues to be able to provide valued strategic insight and solutions. Collaborates to lead service initiatives, underwriting meetings, and day to day account management activities. Requires excellent communication and partnership skills. Responsibilities <ul> <li>Account Servicing - Administers and manages the day to day aspects of the customer account. Accurate and timely system documentation. Directs the customer service team activities for the assigned customer relationships.</li> <li>Sales Support - Manages the customers insurance and risk program to include developing and evolving coverage needs and gaps. Identifies and communicates the identified opportunities to enhance insurance and risk management programs.</li> <li>Relationship Management - Interacts with partners to discuss strategies, program analysis and coverage structures. Supports the management and retention of the relationship. Communicates strategies and direction to the customers.</li> </ul> Qualifications Bachelor's Degree and 6 years of experience in P&amp;C Insurance coverage analysis and account management OR High School Diploma or GED and 10 years of experience in P&amp;C Insurance coverage analysis and account management Preferred Education: BA, BS, 4 yr college degree Preferred Area of Study: Risk Management &amp; Insurance, Accounting or Finance related degree Preferred Area of Experience: Financial Institutions Required License or Certification Type: Property &amp; Casualty First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>. #LI-RM1

SVB Financial Group

Insurance Account Consultant (Remote- NC, SC) - Commercial Lines

Overview This is a remote role that may be hired in several markets across the United States. The Project Manager 111 position is responsible for projects of a substantial scope and influence within the Bank. Manages the execution and administration of project life cycle including planning, scope definition, design, and delivery. Tracks and reports progress against milestones, budgetary guidelines, or other performance indicators to analyze strategic impact of project activities. Coordinates activities of both internal and external parties across multiple functions to achieve project goals. May oversee the work of less experienced associates in the work group. Responsibilities <ul> <li>Strategy - Responsible for strategic development, execution, and management of large-scale projects. Maximizes available resources while minimizing risk. Ensures high quality results by employing best practices, engaging appropriate expertise, and making administrative decisions.</li> <li>Project Coordination - Coordinates a team of associates throughout project life cycle. Conveys clear expectations of project goals. Directs work activities and keeps team on track with project schedule. Resolves complex and escalated issues as they arise. Recommends and implements modifications to improve project results.</li> <li>Collaboration - Works in conjunction with individuals, business units, and outside parties. Assists in negotiations with external consultants or vendors. Facilitates communication across functions to enhance process flow. May serve as a project resource to wider organization or business units.</li> <li>Reporting - Develops methods of tracking progress and performance. Analyzes results to determine potential issues, risks, and enhancements. Conveys recommendations to appropriate parties through reports or other documentation.</li> </ul> Qualifications Bachelor's Degree and 6 years of experience in Project Management OR High School Diploma or GED and 10 years of experience in Project Management License or Certification Type: Industry certification such as Project Management Institute (PMI) or Six Sigma Required Skills: Proficiency in technology disciplines (programming language, network engineering, database architecture, system analysis, etc.) Preferred Skills: <ul> <li>Direct experience working on projects specific to Risk and Compliance, preferred.</li> <li>Direct experience managing systems integration projects, preferred. </li> <li>Direct experience managing business process improvement projects, preferred. </li> <li>Using project management tools to track project performance and schedule adherence. (MS Project, Jira, M&amp;A Accelerator, Clarity, Planview)</li> <li>Extremely organized and detailed oriented.</li> <li>Self-motivated.</li> <li>Proven leadership skills.</li> <li>Strong written and verbal communications.</li> <li>Strong interpersonal skills.</li> <li>Business, financial, and technical acumen.</li> <li>Assertive and action oriented.</li> <li>Manages conflict.</li> <li>Collaborative.</li> <li>10+ years’ experience in the financial industry and/or equivalent business and enterprise systems experience.</li> <li>Have experience partnering with vendors and team members on requirements, deliverables, project planning, timelines, resourcing.</li> </ul> This job posting is expected to remain active for 30 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. If hired in North Carolina, the base pay for this position is generally between $115,000 and $155,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>.

Project Manager III-Risk/Compliance

At 2U, we are all in on purpose. We are motivated by our mission – to eliminate the back row in education – and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world’s leading online learning platform, 2U powers more than 4,000 online higher education offerings – from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential. What We’re Looking For: The Senior Analyst, Marketing Analytics and Insights is responsible for the monthly media budget and projected return on investment across assigned programs and verticals. The Senior Analyst, Marketing Analytics and Insights will be directly responsible for managing a portfolio of paid tactics (Search, Facebook, LinkedIn, Partnerships, etc.) across programs. This role has ownership of day-to-day optimizing of the health of programs within purview against KPIs and is responsible for accurate management of spend. Responsibilities Include, But Are Not Limited To: Program Management and Monitoring: <ul> <li>Actively manages the marketing spend of moderate-to-high complexity and revenue impact Boot Camp programs</li> <li>Uses data to flag risks and opportunities within programs/verticals, proactively suggests strategy to improve using statistics and analytical methods</li> <li>Identifies and executes upon strong/weak spend opportunities with direction from management</li> <li>Reports on pacing performance to leadership</li> <li>Works cross-functionally to create and execute new media campaigns, troubleshoot data issues, and provide program data to stakeholders</li> </ul> Analysis: <ul> <li>Soundly estimates projected conversion of marketing tactics and likely ROI of spend for programs/verticals within scope</li> <li>Performs analysis on program health and identifies trends impacting KPIs, and highlights key discrepancies versus expectations to leadership</li> <li>Performs ad-hoc analysis as needed to support the larger team</li> </ul> Planning: <ul> <li>Works with leadership to set the monthly paid digital marketing strategy and budget for Boot Camp programs</li> <li>Creates deliverables conveying detailed marketing plan on a monthly basis</li> <li>Effectively articulates monthly marketing plan to leadership and makes necessary edits based on feedback </li> </ul> Project Management: <ul> <li>Responsible for successful and timely completion of both BAU and ad-hoc projects through collaboration with leadership</li> <li>Owner of several key reporting/functional projects on behalf of the team</li> <li>Influences cross-functional teams to deliver material needed to complete projects</li> </ul> Things That Should Be In Your Background: <ul> <li>Has a Bachelor’s degree (from a business, economics, or math related field is a plus)</li> <li>4-7 years of experience in marketing, analytics, or relevant business using data to solve problems </li> <li>Has a working knowledge of Excel, and some previous exposure to SQL or other databases</li> <li>Experience working with media engines, such as Adwords, web analytics tools, such as Google Analytics, and data visualization tools, such as Tableau preferred.</li> <li>Has a keen interest in digital marketing (prior experience a plus, but not required)</li> <li>Is adept at problem solving and can balance creativity with analytical skills</li> </ul> Other Attributes That Will Help You In This Role: <ul> <li>Has a strong work ethic and doesn’t accept complacency</li> <li>Is looking for the opportunity to set business strategy</li> <li>The ability to multitask, stay organized and evaluate priorities on an ongoing basis</li> <li>Demonstrates proactive thinking – always seeking ways to do something better</li> </ul> Benefits &amp; Culture Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you’re excited by the opportunity to provide over 40 million learners and counting with access to world-class online higher education, then join us – and do work that makes a difference. #NoBackRow We offer comprehensive benefits (unique per country) and excellent work/life balance. Full-time, U.S.benefits include: <ul> <li>Medical, dental, and vision coverage</li> <li>Life insurance, disability, and 401(k) employer match</li> <li>Employee stock purchase plan</li> <li>Free snacks and drinks in-office</li> <li>Generous paid holidays and leave policies, including unlimited PTO</li> <li>Additional time off benefits include: volunteer days, parental leave, and a company-wide winter break</li> </ul> The anticipated base salary range for this role is ($80,000 -$89,000), with potential bonus eligibility. Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, budget for the position and cost of labor in the market in which the candidate will be hired. 2U Diversity and Inclusion Statement At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we’ve taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike. 2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations, please reach out to us at: <a href="#">recruitingaccommodations@2u.com</a>. About 2U LLC. For more than a decade, 2U, Inc. has been the digital transformation partner of choice to great non-profit colleges and universities delivering high-quality online education at scale. As the parent company of edX, a leading global online learning platform, 2U provides over 45 million learners with access to world-class education in partnership with more than 230 colleges, universities, and corporations. Our people and technology are powering more than 4,000 digital education offerings — from free courses to full degrees — and helping unlock human potential. To learn more: visit 2U.com. About edX edX is the education movement for restless learners and a leading global online learning platform from 2U, Inc. (Nasdaq: TWOU). Together with the majority of the world’s top-ranked universities and industry-leading companies, we bring our community of over 45 million learners world-class education to support them at every stage of their lives and careers, from free courses to full degrees. And we're not stopping there — we're relentlessly pursuing our vision of a world where every learner can access education to unlock their potential, without the barriers of cost or location. Learn more at edX.org. Learn more at <a href="https://2u.com/careers/" target="_blank">https://2u.com/careers/</a> #NoBackRow The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. 2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.

2U Inc.

Sr Analyst, Marketing Analytics & Insights

Assistant Front Office Manager - The Plaza Doha LXR Hotels &amp; Resorts (<h1>Job Number:</h1> HOT0B1EM) <h2>Work Locations</h2> : The Plaza Doha, LXR Hotel &amp; Resorts Saeed Bin Al Aas St; C Ring Road Umm Ghuwailina Area Doha An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. What will I be doing? As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: <ul> <li>Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards</li> <li>Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li> <li>Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li> <li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li> <li>Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures</li> <li>Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li> <li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li> <li>Maintain good communication and working relationships with all hotel departments</li> <li>Monitor staffing levels to meet cover business demands</li> <li>Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes</li> <li>Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures</li> <li>Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team</li> <li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li> </ul> What are we looking for? Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: <ul> <li>Previous supervisory experience in Front Office within the hotel/leisure/retail</li> <li>High level of IT proficiency</li> <li>High level of commercial awareness and sales capabilities</li> <li>Excellent leadership, interpersonal and communication skills</li> <li>Accountable and resilient</li> <li>Commitment to delivering a high level of customer service</li> <li>Ability to work under pressure</li> <li>Excellent grooming standards</li> <li>Flexibility to respond to a variety of work situations</li> <li>Ability to work on your own and as part of a team</li> </ul> What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its <a href="http://jobs.hiltonworldwide.com/our-brands/index.php" target="_blank">global brands</a>. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! <h2>EOE/AA/Disabled/Veterans</h2> <h2>Schedule</h2> : Full-time Brand: LXR by Hilton <h2>Job</h2> : Guest Services, Operations, and Front Office

Hilton

Assistant Front Office Manager - The Plaza Doha LXR Hotels & Resorts

Overview This is a remote role that may only be hired in the following location: NC. This position is a strategic professional who stays up-to-date with all the technical issues affecting the bank and contributes to directional strategy through proactive communication, collaboration and partnership with both internal and external teams for all issues which might potentially impact the end-user and ultimately, the Global Service Desk team. Developed communication and diplomacy skills is required in order to guide and influence our external teams and communicate to internal technology teams the impact and help that the Global Service Desk would need that would affect the overall performance and effectiveness of the Service Desk. Provides analysis and address complex internal client issues and guidance on resolution by working with other resolver teams as needed and exhibit ownership throughout the resolution lifecycle. Provides technical expertise and guidance to our Service Desk team and facilitates projects that enhance service capabilities. Responsibilities <ul> <li>Collaboration – Participates in the Incident, Problem and Change management processes to ensure minimal disruptions, awareness of the team for planned changes and trending issues are addressed. Follows up on escalated calls for service level compliance and work with resolver groups on complex issues that might need a higher level of clarity. Serves as a trusted technical resource of the Global Service desk team.</li> <li>Communication – Ability to show clear problem solving through analysis of data from our ticketing tool (ServiceNow) and be able to translate this to actionable items for the Global Service Desk. Serves as the single point of contact for business unit representatives and project teams. Facilitates communication between parties involved in problem resolution.</li> <li>Business Support – Provides and works on innovation and new ideas that may benefit the Global Service Desk through expertise or experience in the financial services domain. May participate in special projects or other assignments to enable optimization and meet the business goals of the bank. Serves as a point of contact for all the applications used by the vendor that would include but would not be limited to their telephony, automation and other quality systems.</li> <li>Quality – Help monitor the quality of delivery of the Global Service Desk from a technical knowledge and resolution standpoint through cross-training and reinforcing escalation avoidance and ensures compliance of all security guidelines required by the bank is adhered to 100% of the time. </li> </ul> Qualifications Bachelor's Degree and 1 years of experience in System Support, or Analytics, or Operations Support OR High School Diploma or GED and 5 years of experience in System Support, or Analytics, or Operations Support Experience with call center telephony automatic call distributor, system monitoring tools, and reporting tools, Knowledge and experience supporting MS Exchange, Office 365, Internet Browsers, Remote Control, MS Teams, or other collaboration tools, Ability to manage client support tickets with ITSM tools such as Service Now, Knowledge of network, LAN, WAN, work stations and servers, STD OS (95, NT, etc.), STD MS Office applications, standard MS Window operating systems, and Office 365 applications, Knowledge of Bank branch operations, policies, and procedures, Experience working at a financial institution, CompTIA A+ certification First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>.

Technical Management Analyst - Remote (NC)

Overview This is a remote role that may be hired in several markets across the United States. This position leads analytic efforts, delivers strategic insight, and acts as a technical expert for business systems within the Bank. Performs at the highest level of service complexity in support of system operations, performance, and usage. Develops advanced solutions and specifications to resolve process issues, which may involve elements of testing and development. Serves as a resource to wider business units or associates, and may provide a leadership role for less experienced analysts. Responsibilities <ul> <li>Data Analysis - Sources, compiles, and interprets data. Performs data analysis at the most advanced level, effectively communicating and directing analysis output. May handle special projects or direct the analytics efforts of the work group.</li> <li>Identifying Requirements - Determines system requirements and communicates them through the use of specifications, reports, project plans, or other forms of documentation. Determines and resolves complex factors that affect system processes. Ensures compliance through monitoring and analysis.</li> <li>Reporting - Enables strategic insight into business systems through reports to senior management. Evaluates systems based on data analysis, user input, and extensive testing. Conveys patterns, problems, and areas of improvement, and develops process enhancements based on results.</li> <li>System Support - Provides expert technical support for systems by responding to inquiries, ensuring processes run smoothly, and working to continuously improve the end-user experience. Handles escalated and complex support issues. Develops and implements modifications and enhancements. Serves as an analytics resource to wider organization or business units, offering expertise on systems and data output.</li> </ul> Qualifications Bachelor's Degree and 6 years of experience in Systems Support, or Analytics, or Operational Support OR High School Diploma or GED and 10 years of experience in Systems Support, or Analytics, or Operational Support Preferred Skills: <ul> <li>Analyze current business architecture; systems processes; data functions; process integrations and dependencies</li> <li>Work directly with key stakeholders to understand the individual needs of the business</li> <li>Create and present process and technical support recommendations to leadership and key stakeholders</li> <li>Oversee implementation projects from beginning to completion</li> <li>Use a variety of data analysis and tools to discover the most impactful insights of systems processing</li> <li>The ability to take initiative and be self-motivated</li> <li>Strong interpersonal skills (Written and verbal communication skills)</li> <li>The ability to collaborate within a team</li> <li>Strong attention to detail</li> <li>Facilitate communication between stakeholders</li> </ul> This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. If hired in North Carolina, the base pay for this position is generally between $110,935 and $170,100. If hired in California, the base pay for this position is generally between $133,000 and $195,000. If hired in New Jersey, the base pay for this position is generally between $127,565 and $195,600. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>. #LI-XG1

Senior Business Systems Analyst- Deposit Domain

Overview This is a remote role that may be hired in several markets across the United States. The Data Domain Manager is responsible for overseeing and managing data across specific domains, focusing on data sourcing, integration, and consumption. This role requires a deep understanding of data architecture, ETL processes, and analytics to ensure efficient and secure data workflows. This person will collaborate closely with key partners in the Chief Data Office and throughout the business to understand data needs and facilitate data integration and consumption. Responsibilities <ul> <li>Data Integration: Design and implement data integration strategies using ETL tools and technologies to consolidate data from multiple sources into a centralized repository. </li> <li>Data Consumption: Collaborates with data analysts, data scientists, and business users to define requirements and facilitate consumption of data. </li> <li>Data Governance: Works closely with data governance teams to ensure compliance data policies and regulations, ensuring data security and privacy. </li> <li>Data Strategy: Collaborate with stakeholders to define and implement data strategies that align with organizational goals. </li> <li>Technical Leadership: Provides technical leadership to team members promoting best practices. </li> <li>Performance Monitoring: Establish metrics and dashboards to monitor data quality, integration performance, and usage to make data driven recommendations on improvement. </li> <li>Documentation: Follows organizational standards and policies, maintains thorough documentation on data processes, workflows, and technical specifics to ensure knowledge transfer and operational continuity. </li> <li>Manage Platform support team and provide incident management support</li> <li>Work with L1/L2 support teams for incident escalation</li> <li>Provide platform domain knowledge to other domain teams</li> </ul> Qualifications Bachelor's Degree and 6 years of experience in Applications development, applications analysis or systems engineering OR High School Diploma or GED and 10 years of experience in Applications development, applications analysis or systems engineering Preferred Qualifications: <ul> <li>Cross boundary collaboration &amp; inspiring leadership.</li> <li>Excellent rapport building ability and business acumen.</li> <li>Excellent presentation skills.</li> <li>Strong understanding of data modelling, data platform design, and data warehousing principles. </li> <li>Leadership and management experience with leading teams. </li> <li>Working experience in financial services and retail banking product development experience. </li> <li>Experience in developing data warehouse solutions and end-to-end development life-cycle support and SDLC processes. </li> <li>Knowledge of database platforms and application designs that cross those platforms.</li> <li>Excellent problem-solving skills and data modeling skills (logical, physical, semantic etc.,). </li> <li>Experience in technology infrastructure management.</li> <li>Experience leading data technology and delivery across multiple platforms (ex: Netezza, Infosphere, Denodo, Collibra, Snowflake).</li> <li>Experience with Data Movement &amp; Consumption (ETL, DataStage, Informatica).</li> <li>Experience building and sustaining credibility with business partners and leaders across an organization.</li> <li>Collaborate with key stakeholders to define new data needs.</li> <li>Ability to maximize data-based decisions for key business units.</li> <li>Outstanding Leadership &amp; Communication skills.</li> <li>Building Enterprise Data Warehouse.</li> <li>10+ Financial Services industry experience.</li> </ul> This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. If hired in North Carolina, the base pay for this position is generally between $110,152 and $168,900. If hired in California, the base pay for this position is generally between $132,196 and $200,000. If hired in New Jersey, the base pay for this position is generally between $126,00 and $198,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employmen First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>. #LI-XG1

Data Platforms Ops Manager (Remote)

Overview This is a remote role that may be hired in several markets across the United States. Responsible for supporting First Citizens BancShares’ Integrated Risk Solutions (IRS) team by completing configuration changes, primarily in Archer, based on requests submitted across the three lines. Work items will focus on the development of new module builds and enhancements to existing modules. This position requires a high level of critical thinking and independent problem solving, in addition to effective communication and collaboration skills to successfully support business relationship management with associates. Responsibilities Manage configuration work for the First Citizens BancShares’ GRC systems: <ul> <li>Convert business requirements into actionable technical solutions to guide development activities</li> <li>Configure complex business processes within Archer utilizing advanced workflow, integrations, data imports, dashboards, and reports </li> <li>Assist with monthly enhancement release cycle, ensuring configurations and workflows are maintained</li> <li>Conduct unit testing to ensure solutions meet defined requirements</li> <li>Maintain documentation of technical configurations, workflows, and solutions to support ongoing maintenance and future enhancements</li> <li>Stay up to date with the latest updates, features, and best practices to continuously improve the platform and address emerging business needs</li> <li>Provide effective communication to IRS team members and business partners</li> <li>Maintain flexibility to shift priorities in a quickly evolving Enterprise Risk Management environment</li> </ul> Participate in IRS systems development lifecycle: <ul> <li>Provide support for IRS projects through analysis and configuration</li> <li>Participate in project calls, as needed, and serve as a liaison between the IRS team and business partners</li> </ul> Qualifications Bachelor's Degree and 6 years of experience in Financial Services, Enterprise Risk Management, Operational Risk Management, Compliance, Audit, Finance, or Accounting OR High School Diploma or GED and 10 years of experience in Financial Services, Enterprise Risk Management, Operational Risk Management, Compliance, Audit, Finance, or Accounting Additional Requirements: <ul> <li>Experience as an administrator of the Archer platform</li> <li>Knowledge of various bank/government regulatory requirements and processes</li> <li>Ability to comprehend and translate complex business requirements into technical solutions</li> <li>Excellent interpersonal and communication skills, both verbal and written</li> <li>Ability to work as an individual contributor or with a team</li> <li>Exceptional organization, analysis, decision making and problem resolution skills </li> <li>Must be able to meet deadlines</li> <li>Uses independent judgment to accomplish objectives </li> <li>Advanced PC Skills including Microsoft Visio, Excel, and PowerPoint</li> <li>Experience with developing visual workflows a plus</li> </ul> Other Preferred Qualifications: <ul><li>Archer Certified Administrator certification</li></ul> This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. The base pay for this position is generally between $98,000 to $160,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>.

GRC Configuration Engineer (Remote)

Overview Develop and support core banking (lending and deposit domains) solutions and projects. Be responsible for all software aspects within the team including research, design, technology insertion, development, testing and support. Design and develop technical solutions that meet user needs with respect to functionality, performance, scalability, and reliability. Oversee proactive maintenance on our existing applications within the core banking domain to ensure our mission critical systems remain stable, are able to scale as our business grows, and remain fit-for-purpose. Coordinate and assist with troubleshooting of code defects, data errors and configuration problems to determine the origin of application error. Exercise judgement within defined procedures and practices to determine appropriate action. Drive departmental best practices, guidelines implementation and adherence to standards. Design and develop real-time integrations and file-based integrations. Optimize the use of database level processing. Build maintainable, well-documented, secure code. Provide complex technical support to data processing systems through enhancement of related software and processes. Develop software and procedures that improve processing capabilities. Analyze code tests and implement in coordination with management, associates, and end users. Serve as production system support by resolving issues and ensuring ongoing functionality. Perform a variety of actions that evaluate and improve department systems, processes, and applications. Use programming specifications to construct modules, develop testing methods, and design materials. Provide new feature time estimates for system changes and assists in implementing modifications. Execute test plans to validate application functions as designed. Collect data related to user requests and determine scope, time estimates, and system impacts. Inspect business specifications, programming specifications, coding, test plans, documentation, and implementation plans for accuracy. Provide technical support to production systems by addressing reported issues, anticipating maintenance requirements, and ensuring functionality for end user needs. Draft for system, end user, and operational purposes, including technical specifications and application designs. Be responsible for complex involvement in the software development life cycle including the creation, enhancement, implementation, and evaluation of software. Serve as a technical resource for management, associates, and business units. Provide 24/7 on-call support via monthly rotations. The position is eligible for variable compensation, which may be in the form of incentive, bonus, or commission pay. First Citizens offers a competitive, comprehensive benefits program which you can review here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>. May work remotely pursuant to First Citizens’ Remote Work Guidelines policy. Qualifications Position requires a Bachelor’s degree in Computer Engineering, Electronics Engineering, or other related field plus four (4) years of experience in the job offered or four (4) years of experience as a Technology Analyst, Systems Engineer, or a related occupation. Requires ability to be on call 24 hours a day, 7 days a week, on a monthly rotating basis. Requires strong design and development experience with web applications and web services. Strong proficiency and hands on experience in design and development RDBMS architecture and performance tuning systems like Oracle, MS, SQL, or SQL Server. Requires experience working with information technology domain within Banking or Financial Services industry. Requires experience working in technology applications for wealth management domain. Requires experience working on third party application integration. Requires experience working on Operational Data Store or Data Warehouses using SQL Server Integration Services. Requires experience with systems implementation or conversion projects. Requires experience in DevOps and CI/CD practices and tools (Git, Gitlab, Jenkins or similar). Requires in-depth knowledge of System Life Cycle Development methodology (Waterfall and Agile). Requires experience working on Agile projects and complete knowledge of day-to-day Agile routines. Requires strong experience in supporting business critical and complex applications. Require experience with XML technologies: XSLT, XPATH, DOM, SAX, JAXP, XSD, XQuery Namespaces and XML parsers and tools. Requires advanced experience with programming languages such as Microsoft .NET (C#), ASP.NET Core, JavaScript, HTML 5, XML, SQL Scripting, or Powershell Scripting. Requires advanced experience with Microsoft Team Foundation Server (TFS) or similar code repository system. Requires advanced experience with ServiceNow or other information technology ticketing system. May work remotely pursuant to First Citizens’ Remote Work Guidelines policy. This is a remote role that may be hired in several markets across the United States. The base pay for this position is generally between $132,080 to $149,382. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a> To Apply: Go to <a href="https://jobs.firstcitizens.com/jobs" target="_blank">https://jobs.firstcitizens.com/jobs</a> and submit your resume to Job # 25534. #EJC #LI-DNI

Developer III

Overview This is a remote role that may only be hired in the following locations: Massachusetts or North Carolina The Change Management Consultant provides change management consultation and expertise to business units within the Bank. Manages the planning and execution of change management projects to maximize adoption of newly changed processes, technology, and structures. Creates standards and processes that ensure implementation success, and monitors initiative effectiveness through key performance metrics. Collaborates with management and project teams to drive change that addresses business needs, improves efficiencies, and achieves organizational objectives.Supports and creates effective training strategies and programs in support of projects, system implementations, and business as usual. Facilitate training both in person and virtual. Develops or updates training materials, e learning modules, and job aids, and administers training as needed. Responsibilities <ul> <li>Change Management - Leads change management projects including development, execution, and direction. Facilitates initiatives that impact stakeholders both internal and external to the department. Responsible for stakeholder identification and analysis, prescriptive planning, timing and channel delivery, and coordinating implementation of changes.</li> <li>Collaboration - Works closely with project teams on change management, communication, and training needs to ensure successful project execution and adoption. Communicates clearly with management, associates, and wider business units in driving change across the Bank.</li> <li>Business Support - Responsible for change management standards, processes, and tools. Ensures organizational adherence, monitoring compliance and communicating deficiencies as necessary.</li> <li>Training- Supports and creates effective training strategies as needed. Support may include training facilitation, content creation, administration, and related communication.</li> <li>Reporting - Utilizes key metrics to analyze, track, and report on project impact and performance. Ensures that all changes are clearly recorded and evaluated.</li> </ul> Qualifications Basic Qualifications: <ul><li>Bachelor's Degree and 4 years experience in Change Management</li></ul> OR <ul> <li>High School Diploma or GED and 8 years experience in Change Management </li> <li>Experience in training and instructional design principles and tools</li> </ul> Preferred Qualifications: <ul> <li>Experience with Articulate Storyline or e learning content creation system </li> <li>Experience in Banking and Financial Services at a Large Financial Institution (LFI)</li> </ul> First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>

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