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<h1>Site Reliability Engineer</h1> <a href="https://globalcareers-atlassian.icims.com/jobs/16956/site-reliability-engineer/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Love staying ahead of the growth curve and experimenting with new software and environments? Get on board as an Atlassian Site Reliability Engineer. As a Site Reliability Engineer (SRE) you will actively work to improve the performance and reliability of services as well as address root causes of incidents and reduce incident rates You will deep dive into the services we support and own the problem and the corresponding solution, as well as automating away repetitive work. You'll also respond to pings, pages, and alerts to investigate issues in our systems that you can really sink your teeth into. The best person for this role is someone who has a collaborative spirit - in our world, it’s not about being a hero and having all the answers, it’s about sometimes saying "I don't know" and working on finding solutions rather than starting with an assumption. The team needs someone who can ask questions, learn from others and turn chaos into order. You will serve in an on-call weekly rotation to make sure our products meet established SLAs. This role would be a great fit for someone with creative and innovative problem solving skills with a willingness to take responsibility for the code you write all the way to production. You will own development efforts, from planning to delivery to realize this goal and collaborate with different team members to review code. One thing we promise: you’ll never be bored. On your first day, you will have experience in: <ul> <li>Strong scripting experience - we don't want you doing repetitive work!</li> <li>Serious troubleshooting skills across different levels of the stack</li> <li>Engage in capacity planning, demand forecasting, software performance analysis, and systems tuning.</li> <li>Experience configuring and managing enterprise monitoring solutions</li> <li>Understanding of Linux systems </li> <li>Building, automating, and maintaining infrastructure in Amazon Web Services</li> <li>Maintaining a high standard of code quality</li> </ul> We'd be super excited if you have: <ul> <li>Exposure to and maintenance of configuration management and orchestration tools such as Ansible and Puppet</li> <li>Experience with container management and microservices architectures such as Docker and Kubernetes</li> <li>Understanding of ITIL terminology for incident and problem management</li> <li>Management and troubleshooting of a continuous integration pipeline</li> <li>Experience breaking down complex projects</li> <li>Experience with Compliance requirements (SOC2, FedRamp, etc)</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $140,600 - $187,400 Zone B: $126,500 - $168,700 Zone C: $116,700 - $155,600 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://globalcareers-atlassian.icims.com/jobs/16956/site-reliability-engineer/job?mode=apply" target="_blank">Apply for this job</a>

Atlassian

Site Reliability Engineer

<h3>See yourself at Twilio</h3> Join the team as Twilio’s next Software Engineer, Phone Numbers team. <h3>Who we are &amp; why we’re hiring</h3> Twilio powers real-time business communications and data solutions that help <a href="https://customers.twilio.com/" target="_blank">companies and developers worldwide</a> build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support <a href="https://www.twilio.com/company/diversity" target="_blank">diversity, equity &amp; inclusion</a> wherever we do business. <h3>About the job</h3> Twilio's Phone Numbers team underpins the Programmable Communications Products. For many of our customers, their first interaction with Twilio is through acquiring and using a phone number. This team is responsible for the systems that power Twilio’s Global Inventory. As a Software Engineer, you'll be designing small features and working alongside talented engineers to build and deploy the next generation of our distributed systems and microservices architecture. You will work closely with Product and Design and be responsible for building low latency, highly scalable APIs. We're looking for a backend engineer to join us as we begin the next stage of Phone Numbers at Twilio, pushing forward the entire industry in the process <h3>Responsibilities</h3> In this role, you’ll: <ul> <li> Architecting for Growth: Design and implement highly scalable, fault-tolerant distributed systems and microservices architectures, ensuring robust performance and reliability. Skilled in defining and implementing effective SLOs and SLIs to measure system health, performance, and user experience.</li> <li> Building the Foundation: Craft elegant and efficient code, utilizing synchronous and asynchronous communication patterns as necessary to optimize performance and maintainability. Identify and implement best practices, conduct design and code reviews, and actively contribute to the evolution of our technical standards.</li> <li> Modernizing Software: Collaborate and contribute to the migration and optimization of our tech stack to leverage the modern technologies, ensuring future-proof scalability and agility while maintaining backward compatibility. </li> <li> Mentoring: Mentor and guide junior engineers, fostering a culture of knowledge sharing and continuous learning within the team. </li> <li> Communication and Collaboration: Partner effectively with cross-functional teams, bridging the gap between technical vision and business goals. Excellent communication and collaboration skills, able to articulate complex technical concepts to both technical and non-technical audiences. Create clear and concise technical documentation, including design decisions, architecture diagrams, and best practices, for future reference and knowledge sharing.</li> </ul> Oncall: Participate in an on-call rotation and ensure timely response to production incidents and system outages. Collaborate in blameless postmortems for production incidents, focusing on root cause analysis, learning opportunities, and actionable improvement plans. <h3>Qualifications </h3> Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: <ul> <li>5+ years of experience with a proven track record of designing, building, and deploying large, scalable distributed systems and microservices architectures. Expert in utilizing asynchronous communication patterns like Kafka or similar tools to achieve optimal performance and decoupling.</li> <li>4+ years of experience in Java, including advanced concepts like concurrency, threading, and performance optimization. </li> <li>3+ years of experience with a strong understanding of relational databases like MySQL, including query optimization and data modeling principles.</li> <li>Practical experience with cloud platforms like AWS</li> <li>Excellent written and verbal communication and collaboration skills, able to articulate complex technical concepts to both technical and non-technical audiences. A healthy ability to manage and resolve conflict - you have the ability to listen, present, and question effectively</li> <li>Experience with mentoring junior experience </li> <li>Experience being oncall for high scale production systems.</li> <li>Bachelor's degree in Computer Science (or equivalent) </li> </ul> Desired: <ul> <li>Prior experience working with PHP and Knowledge of modern front-end technologies such as React, Typescript, Node.js, or equivalent frameworks is a plus</li> <li>Experience with containerization technologies like Docker and Kubernetes for microservices deployment and management.</li> </ul> <h3>Location</h3> This role will be based in our Remote - India (Karnataka, Maharashtra, Telangana, Tamil Nadu &amp; Delhi). <h3>Travel</h3> We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. <h3>What We Offer</h3> There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. <h3>Twilio thinks big. Do you?</h3> We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="mailto:accommodation@twilio.com" target="_blank">accommodation@twilio.com</a>. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodation@twilio.com</a>.

Twilio

Software Engineer (P3)

About FlightSafety International FlightSafety International is the world’s premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world’s largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom. About FlightSafety International FlightSafety International is the world’s premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world’s largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom. Purpose of Position To develop software solutions for visual systems integration and simulation of systems external to the aircraft for use in pilot training. Must simulate or stimulate avionics, infrastructure, and aircraft environment. Is responsible for products from the planning and design phase, to the hardware integration phase, to the customer and certification authority verification, and continuing with ongoing customer support. Tasks and Responsibilities <ul> <li>Will work on a variety of devices, from Full Flight Simulators with six degree-of-freedom motions systems and wraparound visual systems to graphics-based desktop trainers.</li> <li>Implements all standard visual systems simulation software, datalink simulation software, and other simulated systems external to the aircraft (such as moving models, satellites, nav aids and radios, DMO/SAF servers, and electronic warfare systems), and integrates the software with that of other engineering disciplines (such as aircraft systems, flight, propulsion, autoflight systems, sound, instructor station, and image generators).</li> <li>If aircraft data is not available, assists in gathering data from aircraft or test benches to be used to re-engineer the aircraft avionics.</li> <li>Develops graphical representations of aircraft instruments and displays for lower level (desktop) trainers and re-engineered avionics in high-level trainers.</li> <li>Prepares customer test guides that will be used to verify that the simulation satisfies the simulator specification requirements. Performs standardized procedures to verify that the design meets the requirements of the customer test guide.</li> <li>Studies aircraft data (wiring diagrams, avionic specifications, etc.) to design real time software to accurately model the avionics’ behavior.</li> <li>Presents and demonstrates the simulator operation to the customer and corrects deficiencies identified by the customer. This may include working at customer facilities. Exhibits and practices professional and courteous behavior while interacting with customers.</li> <li>Works well with software and hardware engineers, technicians, project engineers and program managers. Interacts within a cooperative environment through beneficial behavior, commitment to common goals, contribution to problem solving, communication of ideas and suggestions, and encouragement.</li> <li>Updates and maintains project schedules in Project Server for assigned projects.</li> <li>Domestic and international travel, shift work, and special work hours may be required to accomplish duties.</li> <li>Accountable for the control and distribution of documents and or equipment subject to export control restrictions and the security of FSI materials, projects and business information regarding the methods and techniques used in the production and usage of FSI products.</li> <li>As appropriate, applies skills in requirements identification and analysis; software design and construction; software testing and verification; problem identification and resolution; maintenance and troubleshooting; user support and multi-disciplinary team collaboration.</li> <li>Accountable for the accuracy and completeness of assigned tasks.</li> <li>Able to adhere to a work schedule including prompt and regular attendance. Willingness to work overtime as necessary.</li> <li>Ability to work in a constant state of alertness and in a safe manner.</li> </ul> Minimum Education/Experience <ul> <li>Bachelor's degree in Computer Science, Engineering, or other applicable technical field, and two years related experience; or equivalent combination of education and experience. Knowledge and expertise for this level usually results from internal progressive experience. However, selection for this position is based on the demonstrated ability of the person to successfully fulfill the requirements listed.</li> </ul> Knowledge, Skills, Abilities <ul> <li>Ability to use Microsoft Windows operating system and standard office equipment including computers, phones, and photocopiers.</li> <li>High level programming skills: experience with C/C++ preferred; FORTRAN and/or Ada are a plus.</li> <li>Knowledge of operating systems such as UNIX, Linux, and Concurrent OS/32 are a plus.</li> <li>Familiarity with Visual Studio 2015 and later, Team Foundation Server (Azure DevOps); Project Server also a plus.</li> <li>Understanding of algorithm development, software architecture, object-oriented design, and related concepts.</li> <li>Experience with source control, configuration management, and Lean/Agile software development a plus.</li> <li>Fluency in English, both in verbal and written communications.</li> <li>Able to read, analyze, and interpret general business documents, technical procedures, or governmental regulations.</li> <li>Able to write reports, business correspondence, and procedure manuals.</li> <li>Able to effectively present information and respond to questions from groups of managers, clients, and customers.</li> <li>Able to work mathematical concepts such as exponents, vector analysis, matrix transformations, probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.</li> <li>Able to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.</li> <li>Strong understanding or background in physics is a plus.</li> <li>Able to define problems, collect data, establish facts, and draw valid conclusions (and detect fallacies).</li> <li>Able to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.</li> <li> Application knowledge in any of the following areas is a plus: <ul> <li>Aircraft or helicopter pilot training or experience</li> <li>Real-time simulations systems</li> <li>Vital visual systems</li> <li>IR and EO Sensors and Systems</li> <li>Distributed Mission Operations (MAF/CAF standards)</li> <li>Datalink (civilian and military implementations)</li> <li>Electronic Warfare systems/simulations</li> </ul> </li> </ul> Physical Demands and Work Environment The physical demands and work environment described here are representative of those that must be met and or encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand; walk, climb, balance and stoop, kneel, crouch, and reach with hands and arms. The employee must occasionally lift and or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of the Job, the employee is occasionally exposed to moving mechanical parts and vibration. The noise level in the work environment is usually moderate. FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

FlightSafety International

Software Engineer III

Forum's Venture Studio is a leading early-stage fund and program for B2B SaaS startups. Starting a company is demanding, complex, and psychologically challenging. As former founders and early-stage operators, we understand firsthand that Founders need support, honest feedback, and someone who truly cares in their corner. Our mission is to make the journey easier and more successful for Founders, and we've achieved this by making over 350+ seed investments that have raised $600M+ in follow-on funding. Forum founders have gone on to raise from funds like Andreessen Horowitz, NEA, Uncork Capital, 8VC, Founders Fund, Menlo Ventures, Canaan, Bowery Capital, Susa Ventures, SV Angel, and more. We are seeking a Founder/CEO to invest in and run one of our next companies focused on creating a company that tackles the challenges of search optimization as AI transforms the landscape. What are we exploring? As artificial intelligence transforms the landscape, platforms like ChatGPT, Claude, and Perplexity are revolutionizing how users discover information. Traditional SEO tactics that once dominated digital marketing will become less important over time as more searches move to LLMs. These AI-powered engines bypass conventional signals like keywords and backlinks, instead weighing content based on contextual depth and authoritative relevance – demanding a fresh approach to optimization. Enter Generative Engine Optimization (GEO), the natural evolution of SEO. Industry forecasts predict traditional search engine usage will decline by up to 25% by 2026, catalyzing a strategic shift in marketing budgets toward GEO initiatives. This creates a prime opportunity to develop tools that empower brands to monitor, analyze, and enhance their presence across leading language models. While the GEO competitive landscape remains in its infancy, the trajectory is clear: AI-driven search is the future. Forum derisks and accelerates the Founder path by: <ul> <li>A $250K USD investment with you as majority shareholder, and an end-to-end fundraising playbook and network to raise your seed and Series A</li> <li>Providing a vetted business idea and business model in a large market</li> <li>The support of our experienced operating team - from business design, product development, growth, recruitment, legal and more</li> <li>Executing a winning GTM strategy to get you to 50-100K ARR, and the right MVP to ensure early traction</li> <li>A community full of mentors, peers, and leaders</li> <li>$100K worth of business perks </li> </ul> What you bring: <ul> <li>An earned point of view on the problems brands and customer engagement teams face with an AI-driven search landscape</li> <li>A technical or product background in search, search engine optimization (SEO), performance marketing, digital marketing, or any other relevant domains</li> <li>Prior founding or early-stage experience. </li> <li>A demonstrated commitment to technology’s ability to change the world</li> <li>A desire to be a venture-backed founder</li> <li>Ability to collaborate in North American time zones </li> </ul> Please note, this is not an employment opportunity with Forum Ventures. About Forum Ventures Forum Ventures® is the leading early-stage fund, program, and community for B2B SaaS startups based in New York, San Francisco, Toronto, and remote. Founded in 2014, we’re on a mission to make the B2B SaaS journey easier, more accessible, and more successful for early-stage founders, through pre-seed and seed-stage funding. We provide high-touch 1:1 support, programming, corporate perks and introductions, and an active SaaS community to support you through every step of your building journey. Starting a company is demanding, complex, and psychologically challenging. As former founders and early-stage operators, we understand firsthand that Founders need support, honest feedback, and someone who truly cares in their corner. Our mission is to make the journey easier and more successful for Founders, and we've achieved this by making over 350+ investments that have raised $1Bn+ in follow-on funding. Forum founders have gone on to raise from funds like Andreessen Horowitz, NEA, Uncork Capital, 8VC, Founders Fund, Menlo Ventures, Canaan, Bowery Capital, Susa Ventures, SV Angel, and more.

Forum Ventures

Generative AI Founder, SEO

Overview This is a remote role that may only be hired in the following location(s): AZ, NC, TX This position provides complex technical support to data processing systems through enhancement of related software and processes. Develops software and procedures that improve processing capabilities. Analyzes, codes, tests, and implements in coordination with management, associates, and end users. Serves as production system support by resolving issues and ensuring ongoing functionality. May oversee the work of less experienced analysts or assist in special projects as needed. Responsibilities <ul> <li>System Enhancement - Performs a variety of actions that evaluate and improve department systems, processes, and applications. Utilizes programming specifications to construct modules, develop testing methods, and design materials. Provides new feature time estimates for system changes and assists in implementing modifications. Executes test plans to validate application functions as designed.</li> <li>Analysis - Collects data related to user requests and determines scope, time estimates, and system impacts. Inspects business specifications, programming specifications, coding, test plans, documentation, and implementation plans for accuracy.</li> <li>Business Support - Provides technical support to production systems by addressing reported issues, anticipating maintenance requirements, and ensuring functionality for end user needs. Drafts documentation to be used for system, end user, and operational purposes, including technical specifications and application designs.</li> <li>Technical Expertise - Responsible for complex involvement in the software development life cycle including the creation, enhancement, implementation, and evaluation of software. Serves as a technical resource for management, associates, and business units.</li> <li>On-call Support - Provides 24/7 on-call support via rotations.</li> </ul> Qualifications Bachelor's Degree and 4 years of experience in Software application development and maintenance OR High School Diploma or GED and 8 years of experience in Software application development and maintenance Preferred Qualifications <ol> <li>Kafka cluster management</li> <li>Topic, KSQL, connector development</li> <li>Kafka security, availability, failover, and monitoring experience with Confluent Kafka</li> <li>Kafka architecture</li> <li>Troubleshooting issues and solutioning</li> <li>Build automated pipelines for self service of Topic and connector deployments</li> <li>Agile development</li> </ol>

SVB Financial Group

Senior Software Engineer - Kafka

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. You will be a part of the Compliance Operations Quality Assurance team, which is responsible for conducting Quality Assurance audits on Enhanced Due Diligence cases. You will be working with production teams from CX and Compliance. In your day-to-day role, you will be responsible for auditing EDD cases and or KYC related activity with the output purpose of identifying opportunities to improve Complaints programmatic execution such as, procedural updates, creation and presentation of metrics, training of new analysts, conducting check and challenge reviews and working on providing insights through established feedback loops. What you’ll be doing (ie. job duties): <ul> <li>Perform QA reviews of EDD cases based on the quality rubric, ensuring compliance with established guidelines.</li> <li>Provide constructive feedback to agents based on QA findings to support performance improvement. </li> <li>Assist in refining and updating the complaints review process, contributing feedback and suggestions for ongoing improvements.</li> <li>Conduct root cause analysis (RCA) to identify trends and areas for process enhancements.</li> <li>Collaborate with cross-functional teams to improve the efficiency and effectiveness of complaints handling.</li> <li>Independently balance and prioritize multiple tasks to ensure timely and accurate completion of QA reviews.</li> <li>Be receptive to feedback from all levels and foster a collaborative environment that encourages open communication and continuous improvement.</li> <li>Ensure compliance with global regulatory guidelines (including Global AML Regulations)</li> <li>Contribute to reporting and visualizations that highlight complaint trends and areas for process optimization.</li> <li>Support the troubleshooting and resolution of escalated and complex EDD cases, ensuring alignment with company standards.</li> </ul> What we look for in you (ie. job requirements): <ul> <li>4+ Years hands-on experience in executing QA, Audit, or Compliance Testing programs across a diverse range of financial services/products</li> <li> Experience in working across multiple AML systems and programs (e.g., experience in combinations of Complaints, KYC, AML, TMS, and sanctions)</li> <li>Working knowledge of BSA/AML laws, regulations, and rules for financial services/products</li> <li>Track record of delivering work outcome to budget and meeting quality standards</li> <li>Experience in assisting, developing, and producing metrics and reporting</li> <li>Strong written/verbal communication, critical thinking, and problem-solving skills</li> <li>Highly-motivated, analytical, organized, innovative, and adaptive</li> <li> Multi-tasking ability, team-oriented, and a self-starter</li> <li> Proven ability to work collaboratively with global partners in other functional units</li> <li>Exceptional work ethic and flexibility to work extended hours to meet deadlines, when necessary</li> <li>Ability to work with limited direction from management when situations occur</li> <li>Intermediate to advanced level in PowerPoint/Google Slides and Excel/Google Sheets </li> </ul> Nice to haves: <ul> <li>ACAMS certification (nice to have)</li> <li>Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.</li> <li>Experience in project management or analytics or quality assurance.</li> <li>Advanced degree in business, finance or legal </li> <li>Advanced understanding of Google apps, JIRA and Salesforce Service Cloud</li> </ul> P63032 Pay Transparency Notice: The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, and vision). Pay Range: ₹1,445,000—₹1,445,000 INR <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Coinbase

Compliance QA Analyst III

About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. The Staff Software Engineer will be responsible for building, maintaining, monitoring, and scaling products in our portfolio. Applying engineering best practices to help ensure a culture of software quality and operational excellence throughout the organization. This role will work directly with Product Managers and other stakeholders to help define the product roadmap and provide input towards the overall technical strategy.<h3>Essential Job Duties and Responsibilities:</h3> <ul> <li>Collaborate with product, architecture, and design leads to deliver highly-available, fault-tolerant products and services</li> <li>Work on significant and unique technical challenges, evaluate and recommend solutions, and guide decision making by considering technical tradeoffs</li> <li>Grasp both the technical and business perspective so you can help drive innovation</li> <li>Work autonomously and be self-disciplined, requiring no supervision or guidance </li> <li> Mentor and coach the team members to grow both their technical skills and soft skills</li> </ul><h3>Required Skills, Knowledge and Abilities</h3> <ul> <li>Bachelor's degree</li> <li>7+ years of information technology experience directly related to application or cloud infrastructure design and development</li> <li>Highly proficient in DevOps automation capabilities including scripting or using tools such as CloudFormation, Terraform, or Ansible</li> <li>Experience or familiarity with use of containers (Docker) and container orchestration (Docker Swarm, ECS), to run the applications</li> <li>Adept with agile software development lifecycle and DevOps principles</li> <li>Passion for software development, emerging technologies and culture of innovation</li> <li>A positive mindset and can-do attitude</li> <li>Excellent communication and interpersonal skills</li> </ul>Additional Information Regarding Job Duties and Job Descriptions: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!

GoodLeap LLC

Staff Software Engineer

About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. The Principal Software Engineer will own be responsible for building, maintaining, monitoring, and scaling products in our portfolio. Applying engineering best practices to help ensure a culture of software quality and operational excellence throughout the organization. This role will work directly with Product Managers and other stakeholders to help define the product roadmap and provide input towards the overall technical strategy.<h3>Essential Job Duties and Responsibilities:</h3> <ul> <li>Collaborate with product, architecture, and design leads to deliver highly-available, fault-tolerant products and services</li> <li>Work on significant and unique technical challenges, evaluate and recommend solutions, and guide decision making by considering technical tradeoffs</li> <li>Grasp both the technical and business perspective so you can help drive innovation</li> <li>Work autonomously and be self-disciplined, requiring no supervision or guidance </li> <li> Mentor and coach the team members to grow both their technical skills and soft skills</li> </ul><h3>Required Skills, Knowledge and Abilities</h3> <ul> <li>Bachelor's degree</li> <li>10+ years of information technology experience directly related to application or cloud infrastructure design and development</li> <li>Highly proficient in DevOps automation capabilities including scripting or using tools such as CloudFormation, Terraform, or Ansible</li> <li>Experience or familiarity with use of containers (Docker) and container orchestration (Docker Swarm, ECS), to run the applications</li> <li>Adept with agile software development lifecycle and DevOps principles</li> <li>Passion for software development, emerging technologies and culture of innovation</li> <li>A positive mindset and can-do attitude</li> <li>Excellent communication and interpersonal skills</li> </ul>Additional Information Regarding Job Duties and Job Descriptions: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!

Principal Software Engineer

Ready to be a Titan?We are seeking a talented Lead Salesforce Developer with experience in CPQ (Configure Price Quote) and Billing to join our team. The Lead Salesforce Developer will be responsible for designing, developing, and implementing Salesforce solutions that meet business requirements, with a focus on CPQ and Billing functionality. The ideal candidate will have Deep expertise in Salesforce, including both technical implementation and business process design and strong technical skills in Salesforce development, including Apex, Visualforce, and Lightning, as well as experience in CPQ and Billing implementation.What You’ll Do:<ul> <li>Lead and deliver complex Salesforce CPQ and Billing projects, driving solutions from technical design to production deployment.</li> <li>Supervise Salesforce teams, including Engineers and Platform Administrators, while mentoring and fostering a high-performance, collaborative environment.</li> <li>Design and develop Salesforce solutions, with a strong focus on CPQ, Billing, and Quote-to-Cash (QTC) processes, ensuring seamless integration and addressing business needs.</li> <li>Develop and maintain custom solutions using Apex, Lightning Web Components (LWC), Flows, and APIs.</li> <li>Troubleshoot and resolve production issues impacting workflows and integrations.</li> <li>Collaborate with cross-functional teams to analyze requirements and recommend enhancements for improved business processes.</li> <li>Oversee implementation and management of related tools like ZoomInfo, Marketo, Gong, Outreach, LeanData, and DocuSign.</li> <li>Establish and monitor KPIs for platform health, project delivery, and business outcomes.</li> <li>Manage user adoption, training, and change management initiatives to maximize Salesforce platform engagement.</li> <li>Stay current with Salesforce technologies and best practices to recommend and implement innovative solutions.</li> </ul>What You Bring:<ul> <li>5–7 years of enterprise-level Salesforce experience, including implementations and platform optimizations.</li> <li>Expertise in Salesforce architecture, including Sales Cloud, Service Cloud, Marketing Cloud, CPQ, and integrations.</li> <li>Proficiency in Quote-to-Cash workflows with hands-on experience in CPQ and Billing enhancements.</li> <li>Proven ability to lead projects and initiatives independently, navigating ambiguity and providing clarity.</li> <li>Deep expertise in Salesforce, including both technical implementation and business process design.</li> <li>Exceptional communication skills with a proven ability to build and maintain strong stakeholder relationships.</li> <li>Self-starter with the ability to work independently and drive outcomes without direct supervision.</li> <li>Experience leading technical solutioning efforts, including assessing requirements and architecting scalable solutions.</li> <li>Comfortable navigating ambiguity and delivering results in dynamic environments.</li> <li>Skilled at influencing cross-functional teams and driving alignment </li> <li>Technical expertise in developing solutions on Force.com using Apex, LWC, REST/SOAP APIs, and related technologies.</li> <li>Deep understanding of Salesforce security, data governance, and industry best practices.</li> <li>Hands-on experience with tools like DocuSign, managing workflows and ensuring compliance.</li> <li>Salesforce certifications (e.g., Certified Administrator, Platform Developer, or Architect) are a plus. </li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $126,000 USD - $182,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

ServiceTitan

Lead Salesforce CPQ Developer

<a href="#app"> Apply Now </a> <h1>Spontaneous Application - Engineering Manager</h1> at Amplemarket <a href="/amplemarket?t=d4fd2eb2teu">(View all jobs)</a> Remote, EMEA/LATAM What is Amplemarket all about? Amplemarket's premise is that a lot of the playbooks used by B2B sales teams that worked 5 years ago don't cut it anymore. In today's environment, sales teams need to have a tremendous amount of information about their prospects to decide when is the best moment and channel to reach out in the most relevant way. You can't do this with 5 different data/sales enablement point solutions that don't share the same data schema and barely communicate with each other. Amplemarket is the all-in-one compound solution that enables this. Our AI-powered sales platform helps B2B companies generate more opportunities thanks to our advanced lead generation engine, hyper-personalized sequencing, omnichannel outreach, and AI-powered smart actions. We are backed by Y Combinator, and we are powering the sales teams at some of the fastest-growing companies in the world like Deel, Moveworks, H1 and Vanta. &nbsp; Are you up for a challenge? Amplemarket welcomes spontaneous applications from talented people who are eager to join our team.&nbsp; We are always on the lookout for exceptional Engineering Leaders who want to revolutionize the future of sales, while thriving in an incredible Engineering environment. While we may not be prioritizing this opening at the moment - and, therefore, might take a bit longer to get back to you - we review spontaneous applications regularly and if your profile stands out, we’ll definitely want to get to know you 🙂 Software engineers build the core of Amplemarket. The three co-founders have an engineering background (João, Luís and Mica studied Physics &amp; Computer Science at university) and deeply value the work that engineers are responsible for. Our main goal is to build a sales platform that helps companies grow. Our product requires us to solve a myriad of difficult engineering problems very diverse in nature: from working on NLP models that can extract information from a thread of emails, to scaling an elasticsearch cluster holding terabytes of data. We are deeply aware of the importance of our tool to our customers and look for people that share that vision. Among other things, our stack includes: Ruby on Rails, React, PostgresQL, Elasticsearch, Redis We don't require you to have experience in our stack to apply. Main Responsibilities: <ul> <li>Provide leadership and mentorship to other engineers on the team</li> <li>Plan engineering sprints</li> <li>Recruit a robust team of engineers that are among the best in the industry, from outreach to closing</li> <li>Empower the engineering team to achieve a high level of technical productivity and quality</li> <li>Manage an excellent team of engineers, helping to develop their careers with stretch projects and excellent feedback</li> <li>Contribute to engineering-wide initiatives as part of the engineering management team</li> </ul> &nbsp; Some more about Amplemarket: <ul> <li>We are a post-Series A start-up</li> <li>Backed by YCombinator</li> <li>Strong technical founding team from MIT and IST (also founders of&nbsp;<a href="https://fermatslibrary.com/" target="_blank">https://fermatslibrary.com/</a>)</li> <li>Fast growing startup with product market fit</li> <li>Great team spirit</li> </ul> &nbsp; We offer: <ul> <li>Nice work environment</li> <li>Competitive Salary</li> <li>Health Insurance</li> <li>Stock Options</li> <li>Annual Company Trip in a secret location</li> <li>and more</li> </ul> &nbsp; Amplemarket is committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of innovators, we firmly believe that what truly matters is how your skills, knowledge and personality fit our company. So bring your best professional version of yourself, and apply - we'd like to hear from you! <h2>Apply for this Job</h2> * Required var EMAIL_ADDRESS_VALIDATOR_URL = '<a href="https://email-address-validator.eu.greenhouse.io/address/validate" target="_blank">https://email-address-validator.eu.greenhouse.io/address/validate</a>'; First Name * Last Name * Email * Phone * Resume/CV Drop files here &nbsp;&nbsp; Attach <a href="#">Google Drive</a> or enter manually (File types: pdf, doc, docx, txt, rtf) <a href="#"> </a> Cover Letter Drop files here &nbsp;&nbsp; Attach <a href="#">Google Drive</a> or enter manually (File types: pdf, doc, docx, txt, rtf) <a href="#"> </a> LinkedIn Profile&nbsp;* What impressed you the most about Amplemarket that motivated your application?&nbsp;* How/when did you start coding?&nbsp;* Do you have people management experience?&nbsp;* <a href="void(0)"> -- </a> -- Yes No What are your salary expectations? (Please specify the currency) What is the timezone you plan to work from? &nbsp;* Please reach out to our support team via our <a href="https://support.greenhouse.io/hc/en-us/sections/360011273391-Connecting-with-support" target="_blank">help center</a>. Please complete the reCAPTCHA above.

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