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Are you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your PROMISES? Do you appreciate a company culture that is open, fosters work-life balance, and a dynamic team environment? Then Old Dominion is the home for you. We take pride in being the best in the industry, and from our humble beginnings we know that our People and our Family Spirit are the main ingredient in our secret sauce to success. At Old Dominion we are looking for individuals to join the OD Family that will provide innovative solutions and exceed expectations to keep OD the premier transportation solutions provider.Oversee and document the design and development of Middleware solutions that meet business and project needs using choice tools, providing expertise to, and coordinating efforts with internal and external customers.Primary Responsibilities<ul> <li>Implementation, administration, and configuration of Middleware functionality using the selected software and tools. (e.g., Oracle SOA Middleware, Hazelcast, etc.)</li> <li>Monitoring, troubleshooting, and resolving production support incidents.</li> <li>Troubleshoot performance and availability issues in a highly available environment.</li> <li>Perform research, analysis, design, and implementation of technical solutions to meet current and future user requirements.</li> <li>Provide level 2 and level 3 support in resolving incidents, establishing urgency of the problem, and owning the problem through resolution, keeping the client informed of progress.</li> <li>Project responsibilities in all or some of the following areas: project planning, work plan development, testing plan development and staffing.</li> <li>Provide technical assistance on projects throughout the environment.</li> <li>Assure technical and support documentation is complete and up to date.</li> <li>Provide technical assistance and work direction to aid other employees.</li> <li>Perform capacity planning and optimization for systems and services.</li> <li>Act as liaison between hosting provider and application development team regarding the web tier for setup and support of web sites.</li> <li>Act as senior developer on software development projects with responsibility for overall delivery of software components.</li> <li>Mentor less experienced Middleware Programmer Analysts and assist with questions and issues.</li> </ul>Job QualificationsEducation:<ul><li>Associate degree in Computer Science or related field or equivalent education and work experience</li></ul>Experience:<ul> <li>10+ years of experience in web services, application development and large-scale software implementations</li> <li>8+ years of experience developing web services (SOAP/REST) and Java/J2EE application development preferred</li> <li>5+ years of experience in application development using Java &amp; J2EE</li> <li>Proven experience with the administration and support of a SOA infrastructure.</li> <li>Experience installing, configuring, and supporting middleware tools.</li> <li>Experience with relational database technologies (DB2, SQL).</li> <li>Experience in LINUX and Windows.</li> <li>Strong analytical/troubleshooting skills.</li> <li>Self-motivated team player to take ownership of projects without much supervision.</li> <li>Ability to work within standard and change management processes</li> </ul>Compensation Range:The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. ($139,078-$173,826)Working Days:Shift and hours to be determined.Working Shift:Shift and hours to be determined.Work Days and Shift are estimates and are subject to change, at any given time, based on job scheduling and/or business levels. Any information listed regarding Days and Shifts shall be considered a guideline of expectations for the specific position at the time of posting.Application Window:OngoingCandidates are encouraged to apply as soon as possible. Old Dominion plans to screen candidates, conduct interviews, and proceed with hiring candidates to meet its business needs, which may result in filling the role before the current anticipated application window closes.Join the OD Family Today! As a Full Time member of our Family, you and your family are eligible to receive:<ul> <li>Great Health Benefits including a Zero premium medical plan for employee only coverage</li> <li>Vision &amp; Dental</li> <li>Short Term &amp; Long Term Disability</li> <li>Flex Spending Accounts</li> <li>401k Retirement plan with company match and additional company annual discretionary match opportunity</li> <li>Life Insurance</li> <li>Wellness Program</li> <li>12 Days Paid Time Off</li> <li>9 Paid Holidays including a birthday holiday</li> <li>Training and growth opportunities to build a career</li> <li>We prioritize our OD family of employees</li> <li>Ability to advance through our promote from within philosophy</li> <li>National Career Opportunities Available at our 260+ service centers</li> </ul>Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).If you have questions regarding this posting or require assistance with the application process, please <a href="https://www.odfl.com/us/en/contact.html" target="_blank">click here</a> for contact information.

old-dominion-freight-line

Middleware Developer lll

<h2>Job Description</h2>We are seeking a dynamic and visionary leader to join our team as Director, AI Sales to lead the success of our ambitious specialist AI sales team in North America. In this pivotal role, you will own the North America AI Sales team, driving the success of ambitious targets and harnessing groundbreaking technology to redefine engagement with our customers. This role requires expertise in AI solutions and demonstrated leadership in building high-performance, technical sales teams. Experience within overlay sales is a huge bonus.This is an unique opportunity to lead our fastest growing product category, across our #1 market. You will lead our specialist AI sales team in honing their value-sales methodology and deepening alignment with their territories - accelerating AI penetration into our customer base and fundamentally transform CX delivery at the world's leading brands. With so much of the company’s bookings set to be delivered by AI in 2025, this is a rare opportunity to be at the forefront of the revenue and adoption strategy of the most disruptive technology of our decade.Key responsibilities<ul> <li>Reporting to the Global AI GTM leader, you'll form part of the GTM leadership of the AI Center of Excellence (COE) and collaborate closely with regional sales and success peers to deliver ambitious AI revenue targets.</li> <li>Take full ownership of North America AI sales target and proactively work towards meeting and exceeding it. Collaborate closely with the core sales team to develop and execute strategic plans to drive revenue growth from both existing Zendesk accounts and new business pursuits. </li> <li>Hire, coach, lead, motivate and inspire a team of 8 AI Sales Specialists. Attract, mentor, and develop top talent while encouraging a culture of achievement and accountability.</li> <li>Partner with core sales and success teams in North America to identify target accounts for AI and drive a successful demand generation plays to exceed pipeline targets.</li> <li>Build and nurture strong relationships with customers, understanding their business challenges and leveraging a value-based selling methodology to align the Zendesk AI portfolio to their goals.</li> <li>Collaborate closely with the COE AI Success team to proactively identify expansion/cross-sell opportunities through the addition of volume, higher automation rates, and/or new products.</li> <li>Support the construction of commercial modelling, provide expert guidance on a customers AI usage requirements and forecasted automation rate to ensure AI potential is maximised, whilst remaining aligned to customers requirements.</li> <li>Report on key top-of-funnel metrics / KPIs, adding to the accuracy of overall business forecasting and planning. Implement standard processes for forecasting, deal progression, and pipeline management using Salesforce CRM.</li> <li>Establish meticulous operational cadence within your team driving forecast accuracy with a keen view on deal progression, sales stage verification, and pipeline coverage.</li> <li>Participate and lead in customer and prospect meetings, maintaining key relationships with clients as well as services and technology partners.</li> <li>Collaborate closely with the product development team to continually innovate and enhance Zendesk’s AI solutions to meet evolving customer requirements and expectations. Provide valuable feedback from customer interactions to inform continuous product enhancements.</li> </ul>What you'll bring to the role<ul> <li>Consistent track record in leading and scaling high-performance sales teams in a fast-growth environment with a focus on hiring, retaining and developing talent.</li> <li>Demonstrated ability to exceed sales goals within the context of technical sales and SaaS.</li> <li>In-depth knowledge of AI technologies and their practical application to enhance both customer and agent experiences in CX</li> <li>Strong executive presence and experience in building long-term relationships with senior customers.</li> <li>Outstanding communication and negotiation skills honed through your experience. </li> <li>Experience as a quota carrying sales professional</li> <li>Experience in a similar specialist or overlay function is a bonus</li> </ul>The US annualized OTE (On Target Earnings) range for this position is $304,000.00-$456,000.00 with a pay mix of 60/40 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.The intelligent heart of customer experienceZendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster <a href="http://www.zendesk.com/diversity-inclusion/" target="_blank">global diversity, equity, &amp; inclusion</a> in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please <a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf" target="_blank">click here</a>. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to <a href="#">peopleandplaces@zendesk.com</a> with your specific accommodation request.

Zendesk

Director, AI Sales

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary: The Lead Director is responsible for leading and optimizing Quality Operations, including all internal resources and outsourced support. This role will administer the strategy for monitoring and improving operational functions aligning policies and procedures with organizational objectives. Controls performance management and contributes to top-level decision making for the Customer Facing Operations Organization. This individual will develop and implement a comprehensive Quality roadmap to enhance client satisfaction, drive operational efficiency, and foster continuous improvement. The ideal candidate will be a strategic leader with a deep understanding of Quality best practices, technology solutions, and outsourcing partnerships.Key Responsibilities:<ul> <li>Develops and implements a comprehensive quality strategy aligned with the organization's overall objectives by defining quality goals, performance targets, and key performance indicators (KPIs).</li> <li>Leads continuous improvement initiatives to enhance quality management processes, increase efficiency, and reduce defects across the organization.</li> <li>Collaborates with various departments, such as Core Operations - Claims, Plan Build, Eligibility, Appeals, Compliance and Client Management, to ensure quality considerations are integrated into all aspects of the organization's operations.</li> <li>Establishes and maintains a robust quality management system by developing quality policies, procedures, and guidelines that comply with industry standards and regulatory requirements.</li> <li>Identifies potential quality-related risks and develops risk mitigation strategies to ensure the organization's products or services meet established quality standards.</li> <li>Analyzes quality data and generates regular reports on KPIs and quality metrics using data-driven insights to communicate quality performance to senior management.</li> <li>Ensures that quality initiatives and projects align with customer needs and requirements to enhance customer satisfaction.</li> <li>Manages the budget and allocates resources effectively to support quality improvement efforts.</li> <li>Provides leadership and guidance to quality management teams, overseeing their work, conducting performance evaluations, and providing training and development opportunities.</li> <li>Responsible for bringing forward new technology and service processes that will result in improved member and provider experiences, while also driving efficiencies in the customer service organization.</li> </ul><ul> <li>Manage and optimize relationships with outsourcing partners to ensure performance, cost-effectiveness, and seamless integration with internal operations.</li> <li>Implement and leverage technology solutions, such AI chatbots and other automation tools, to enhance service capabilities.</li> <li>Sets strategic direction and influencing change that resulted in quantifiable positive outcomes.</li> <li>Ensures regulatory compliance.</li> <li>Collaborate with cross-functional teams, including Client Management, Local Market Development, IT and others to drive a customer-centric culture and improve service touchpoints. Develops and maintains strong collaborative relationships maintain excellent lines of communication and share resources to meet common service center objectives.</li> <li>Develop and implement training programs to ensure teams are equipped with the skills and knowledge to provide exceptional support.</li> <li>Stay informed of industry trends, customer expectations, and emerging technologies to maintain a competitive edge.</li> </ul>Required Skills:<ul> <li>5+ years' experience in managing high volume transaction processing, financial management, project delivery, production, systems analysis and application. </li> <li>5 + years' Quality or Work Process Auditing with a proven track record of developing and executing strategies that improve satisfaction and operational efficiency.</li> <li>5 + years' management and leadership experience.</li> <li>3 + years’ experience managing outsourced service providers, ensuring contractual and performance expectations are met.</li> <li>Adept at execution and delivery (planning, delivering, and supporting) skills</li> <li>Certified Manager of Quality / Organizational Excellence (CMQ/OE) preferred.</li> </ul>Preferred Qualifications:<ul> <li>Adept at business intelligence</li> <li>Mastery of problem solving and decision-making skills</li> <li>Mastery of growth mindset (agility and developing yourself and others) skills</li> </ul>Education:<ul><li>Bachelor's degree in a closely related field, or equivalent combination of education and experience.</li></ul>Pay RangeThe typical pay range for this role is:$100,000.00 - $231,540.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul> <li>Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li> <li>No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li> <li>Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li> </ul>For more information, visit <a href="https://jobs.cvshealth.com/us/en/benefits" target="_blank">https://jobs.cvshealth.com/us/en/benefits</a>We anticipate the application window for this opening will close on: 05/13/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

CVSHealth

Lead Director, Quality

CompanyCox Communications, Inc.Job Family GroupEngineering / Product DevelopmentJob ProfileLead Cloud EngineerManagement LevelManager - Non People Leader Flexible Work Option Hybrid - Ability to work remotely part of the weekTravel %NoWork ShiftDayCompensationCompensation includes a base salary of $119,600.00 - $199,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.Job DescriptionAt RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure and Google to a full set of Private Cloud and Cybersecurity solutions, RapidScale helps companies turn technology into their biggest competitive advantage. As part of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience. About the Role: RapidScale seeks a skilled Google CCAI and UJET Implementation Solutions Engineer to join our team. You'll lead successful customer implementations of cutting-edge AI-powered CCaaS solutions. This high-impact role requires strong contact center knowledge, excellent communication, and a passion for delivering results. Responsibilities: <ul> <li>Define and manage project scope, ensuring timely and budget-conscious delivery. </li> <li>Implement the full CCAI / CES solution stack, including configuration, integration, and testing. </li> <li>Collaborate with customers and internal teams for seamless integration. </li> <li>Manage customer expectations and resolve implementation challenges. </li> <li>Develop and deliver training materials and conduct training sessions. </li> <li>Oversee solution launches and obtain customer sign-off. </li> <li>Transition projects to the Support team. </li> <li>Work on multiple projects simultaneously. </li> <li>Stay current on Google CCAI / CES product updates and industry best practices. </li> <li>Contribute to improving RapidScale's implementation processes. </li> <li>Document customer solutions and develop project documentation. </li> </ul>Required Skills: <ul> <li> Google CCAI / CES and UJET CCaaS Expertise: Deep knowledge of Google CCAI platform (rebranded to Google CCaaS) and Google CCAI / CES AI services, including Dialogflow CX, Insights, and Agent Assist. </li> <li> Integration Skills: Experience integrating CCAI and UJET with CRMs, BYOC, email, and practical knowledge of CCAI platform / Google CCaaS Web SDK and Mobile SDK </li> <li> Development Skills: Python and knowledge for the development of processes to redact sensible content on call recordings and transcripts, create training models for CCAI Insights and Agent assist, and integrate the solutions using APIs. </li> <li> Communication &amp; Collaboration: Excellent written and verbal communication, strong interpersonal skills, teamwork. </li> <li> Project Management: Ability to manage multiple projects, meet deadlines, and solve problems. </li> </ul>Experience: <ul> <li>5+ years of experience implementing Google CCAI / CES and UJET solutions. </li> <li>Experience with other Conversational AI platforms (e.g., Amazon Lex, IBM Watson) and CCaaS platforms (e.g., Genesys, Amazon Connect, RingCX ) is a plus. </li> <li>Experience with CRMs (Salesforce, Zendesk, etc.) and SaaS reporting tools (BigQuery and Looker). </li> <li>Experience in implementing and managing customer projects. </li> <li>Strong analytical and problem-solving skills. </li> </ul>Requirements: <ul> <li>Bachelor’s degree in a related discipline and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and 1 year of experience; or 10 years’ experience in a related field.</li> <li>3+ years of experience in Google CCAI Platform / Google CCaaS / UJET implementations. </li> <li>5+ years of experience in a technical consultant role. </li> <li>Excellent communication and interpersonal skills. </li> <li>Ability to work effectively in a team environment. </li> <li>Occasional travel may be required. </li> </ul>BenefitsThe Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. <h3> </h3>

Cox Automotive Inc.

Lead Cloud Engineer, Google CCAI (RapidScale)

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary We are seeking a highly skilled and motivated AI Project Manager to join our team. This role is pivotal in managing the delivery of AI projects, working closely with matrixed business SMEs and technical teams. The ideal candidate will have a strong background in project management, AI, data management, and business testing, with the ability to oversee project timelines, budgets, and deliverables effectively. Additionally, this role will be key in helping business partners identify the art of the possible when it comes to AI.Key Responsibilities include:Manage the Delivery of AI Projects:<ul> <li>Collaborate with matrixed business SMEs and technical teams to ensure successful delivery of AI projects</li> <li>Define project scope, objectives, and deliverables in alignment with business goals</li> <li>Develop detailed project plans, including timelines, budgets, and resource allocation</li> <li>Identify and manage project risks, issues, and dependencies</li> <li>Oversee business testing to ensure the effectiveness and accuracy of AI solutions</li> <li>Act as a liaison with the DDAT team to ensure alignment and integration</li> <li>Monitor and evaluate the effectiveness of data management strategies and make necessary adjustments</li> </ul>Identify the Art of the Possible:<ul> <li>Work closely with business partners to explore and identify innovative AI opportunities</li> <li>Provide insights and recommendations on how AI can be leveraged to achieve business objectives</li> <li>Facilitate workshops and brainstorming sessions to generate AI use case ideas</li> <li>Stay updated on the latest AI trends and technologies to inform business partners of new possibilities</li> </ul> Required Qualifications<ul> <li>7+ years of experience in project management, data management, and business testing</li> <li>Understanding of AI persona development and implementation</li> <li>Solid understanding of AI technologies and their applications in business</li> <li>Excellent project management skills with the ability to manage multiple priorities</li> <li>Strong analytical and problem-solving skills</li> <li>Excellent communication and collaboration skills</li> <li>Ability to work effectively in a matrixed environment</li> <li>Experience with project management tools and methodologies</li> </ul> Preferred Qualifications<ul> <li>Experience with data management tools and technologies</li> <li>Knowledge of change management principles and practices</li> <li>Familiarity with DDAT frameworks and methodologies</li> </ul> Education<ul><li>Bachelor’s degree in Computer Science, Data Science, Business Administration, or a related field</li></ul>Pay RangeThe typical pay range for this role is:$67,900.00 - $182,549.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul> <li>Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li> <li>No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li> <li>Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li> </ul>For more information, visit <a href="https://jobs.cvshealth.com/us/en/benefits" target="_blank">https://jobs.cvshealth.com/us/en/benefits</a>We anticipate the application window for this opening will close on: 05/10/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

5 Software Engineering Jobs in North Carolina