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Lead Electrical Engineer<h2>Job Description</h2>You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.The Lead Electrical Engineer provides technical leadership for the Value Stream Engineering Intimate Care &amp; Facial Team with a focus on delivering a step-change in asset performance while driving costs down to world class benchmarks. This position provides technical leadership and vision, collaborating with mill staff and cross-functional team members in the design, development, and optimization of processes in support of overall OEE delivery, cost reduction, and sustainability compliance.Organizational Relationships:<ul> <li>Reports to the Senior Engineering Manager in the Family Care Supply Chain </li> <li>Interacts frequently with Mill Operating Teams, Staff Manufacturing, Research &amp; Development (R&amp;D), Planning, Distribution, and Procurement.</li> </ul>In this role, you will:<ul> <li>Flow to work as part of the Value Steam Engineering Optimization Team. Expected to be able to support converting and manufacturing activities across all of Family Care. In the event of escalation, assist AO teams to return asset to target results.</li> <li>Drive the development and execution of the OEE plans for assets. Coordinate and lead targeted onsite action plans. Provide hands-on assistance to onsite teams. Significant presence at the tissue manufacturing mills is expected.</li> <li>Support and implement strategy deployment process for capacity and capability liberation supporting the Intimate Care and Facial Tissue OEE Strategy, Supply Chain Priority Initiatives, and Cost Transformation requirements.</li> <li>Provide technical leadership of sector wide initiatives that improve Supply Chain OEE. </li> <li>Effectively collaborate with a cross-functional team that includes R&amp;D, Supply Chain, mill operations, procurement, equipment suppliers and external service providers. Partner with mill teams keeping a customer focused mindset.</li> <li>Maintain and grow technical and scientific expertise in an areas of industrial software, drives, and controls. Be able to communicate impact of developments on Kimberly Clark processes.</li> <li>Implement the documentation and report of unit work as required by KC policy, effective communication, protection of proprietary information, and compliance with applicable laws and regulations.</li> <li>Provide leadership by example in corporate safety, quality, regulatory, product safety and sustainability.</li> <li>Ensure that all elements of the corporate Human Resources Development policy are fully supported.</li> </ul>About UsHuggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.Led by Purpose. Driven by You.About YouYou perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development. You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. To succeed in this role, you will need the following qualifications:<ul><li>A Bachelor’s degree or Master’s degree in Electrical Engineering or relevant discipline (e.g. Engineering or Science related).</li></ul><ul><li>At least three (3) years of related technical experience in both mill and staff environments. Direct experience with UCTAD, C-TEC, and LDC technologies/platforms strongly preferred.</li></ul><ul><li>Proven ability to establish strong, effective cross-functional network at enterprise level.</li></ul><ul> <li>Subject matter expertise in electrical and controls technologies</li> <li>Demonstrated working knowledge in Rockwell controllers and drives.</li> <li>Demonstrated ability to teach SME and SMS personnel.</li> <li>Strong fundamentals in engineering systems and tools in order to drive technical innovation.</li> </ul><ul> <li>Ability to effectively collaborate with a cross-functional team that includes R&amp;D, Supply Chain, mill operations, procurement, equipment suppliers and external service providers.</li> <li>Strong verbal and written communication skills.</li> <li>Ability to lead and direct a technical team and projects that successfully meet business objectives.</li> </ul>Work Environment: <ul> <li>On-site and Remote Office conditions</li> <li>Manufacturing facilities </li> <li>Travel by ground and air, including International travel, up to 50%</li> <li>Must be located near a Family Care facility (Neenah, WI; Jenks, OK; Beech Island, SC; Chester, PA; Owensboro, KY; Roswell, GA; Loudon, TN; Mobile, AL; Huntsville, ONT; or New Milford, CT)</li> </ul>Total BenefitsHere are just a few of the benefits you’d enjoy working in this role for Kimberly-Clark. For a complete overview, see <a href="http://www.mykcbenefits.com/" target="_blank">www.mykcbenefits.com</a>. Great support for good health with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions. Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.To Be Considered Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.In the meantime, please check out the <a href="https://www.careers.kimberly-clark.com/en/our-careers/career-areas" target="_blank">careers website</a>.And finally, the fine print….For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.Employment is subject to verification of pre-screening tests, which may include drug screening, background check, and DMV check.Veterans and members of the Reserve and Guard are highly encouraged to apply.Salary Range: $86,000 -$106,000USDAt Kimberly-Clark, pay is just one aspect of our total rewards package, which also includes a variety of benefits and opportunities to achieve, thrive and grow. Along with base pay, this position offers eligibility for a target bonus and a comprehensive benefits suite, including our 401(k) and Profit-Sharing plan. The anticipated base pay range for this role is provided above for a fully qualified hire. Actual pay will depend on several factors, such as location, role, skills, performance, and experience. Please note that the stated pay range applies to US locations only.This role is available for local candidates already authorized to work in the role’s country only. Kimberly-Clark will not provide relocation support for this role. US Grade 10#LI-Hybrid<h2>Primary Location</h2>Neenah - West Office Facility 1<h2>Additional Locations</h2>Beech Island Mill, Chester Mill, Huntsville Mill, Jenks Mill, Loudon Mill, Mobile Mill, New Milford Mill, Owensboro Mill, Roswell Building 300<h2>Worker Type</h2>Employee<h2>Worker Sub-Type</h2>Regular<h2>Time Type</h2>Full time

Kimberly-Clark Corporation

Lead Electrical Engineer

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Job Description: This job is responsible for accurate and timely development of manual and automated testing and/or supporting operational and administrative activities related to the end to end test development process. Key responsibilities of the job include evaluating test structure to determine automation viability, accessing pertinent databases to source testing data, and collaborating with Compliance and Operational Risk officers and/or Front Line Unit (FLU) process owners to design sampling and test procedures that support the test objective and ensure the repeatability and reliability of the testing. Responsibilities: <ul> <li>Designs independent testing on a team in support of coverage needs identified by Compliance and Operational Risk officers and/or Front Line Unit process owners, inclusive of transactional, qualitative, onsite, employee quality review, and surveillance testing</li> <li>Assesses databases and documentation from internal and external sources to develop data extract, sampling, and testing procedures, working closely with Front Line Unit data contacts and subject matter experts</li> <li>Collaborates with Compliance and Operational Risk officers and/or Front Line Unit process owners to design sampling and test procedures that support the test objective and ensure the repeatability and reliability of the testing</li> <li>Manages the quality of the test design process in accordance with the Independent Testing Enterprise Policy and Standard</li> </ul> Skills: <ul> <li>Adaptability</li> <li>Attention to Detail</li> <li>Collaboration</li> <li>Monitoring, Surveillance, and Testing</li> <li>Problem Solving</li> <li>Application Development</li> <li>Data Collection and Entry</li> <li>Data Privacy and Protection</li> <li>Influence</li> <li>Issue Management</li> <li>Automation</li> <li>Business Intelligence</li> <li>Interpret Relevant Laws, Rules, and Regulations</li> <li>Quality Assurance</li> <li>Reporting</li> </ul> Team Overview Global Risk Analytics (GRA) and Enterprise Independent Testing (EIT) are sub-lines of business within Global Risk Management (GRM). Collectively, they are responsible for developing a consistent and coherent set of models, analytical tools, and tests for effective risk and capital measurement, management and reporting across Bank of America. GRA and EIT partner with the Lines of Business and Enterprise functions to ensure the capabilities they build address both internal and regulatory requirements, and are responsive to the changing nature of portfolios, economic conditions, and emerging risks. In executing their activities, GRA and EIT drive innovation, process improvement and automation. Role Overview The Data Quality Testing Lead is accountable for leading transaction and / or controls testing within the Financial Regulatory Reporting or Global Financial Crimes data quality testing portfolio and oversees all aspects of the testing life cycle including test development, test execution, and results aggregation/ dissemination. This role entails managing a portfolio of tests used to provide timely, useful, and actionable independent insight on the operational health of Bank of America’s processes. The team is essential to the Bank achieving its commitment to process excellence, and this role provides a unique opportunity to shape how the Bank manages its operational risk. We are seeking candidates with expertise in process and operational excellence. Candidates should also possess subject matter expertise in financial regulatory reporting or Global Financial Crimes and/ or data quality testing (including but not limited to transaction, conformance, and / or controls). The Data Quality Testing Lead collaborates with process owners in the Front-Line Units and Control Functions (FLUs/CFs) to understand their processes, identify risks to successful execution, and prioritize/plan for the development of methodologies (e.g., models, analytical tools, and testing scripts) used to evaluate the effectiveness of processes and controls, and adherence to applicable Laws/Rules/Regulations, policies, and procedures. This role requires partnering effectively with Global Compliance Operational Risk (GCOR), as well as various teams within GRA/EIT who provide operational, data sourcing, and technology infrastructure support. The outputs of the methodologies will be used to drive process improvements and timely detection of errors. The Data Quality Testing Lead provides data testing oversight, resource management, and escalation/resolution of test execution issues, as needed, to ensure timely, complete and seamless execution of data quality tests. The role requires critical thinking and willingness to dig into the details of both existing and new methodologies to ensure they are fit for purpose. The candidate must be a strong communicator and able to effectively explain the rationale and details of the methodologies to a broad set of audiences that include key senior stakeholders across the Bank, as well as auditors and regulators. Desired Education, Skills, and Experience <ul> <li>Bachelor’s degrees or above in fields including but not limited to: Finance, Economics, Mathematics, Computer Science, Statistics, Process and Mechanical Engineering, Operations Research, Data Science, Accounting, Business Administration</li> <li>5-7 years minimum experience in regulatory reporting, data, compliance, or risk functions</li> <li>Experience applying quantitative methods such as modelling, data analytics, machine learning, and statistics to develop business solutions</li> <li>Programming skills (e.g., Python) and solid understanding of Software Development Life cycle principles</li> <li>Knowledge of financial services industry and related regulations</li> <li>Digital fluency</li> </ul> Required Skills <ul> <li>Adept at detecting and remediating organizational / process weaknesses and deficiencies</li> <li>Feels ownership and accountability for delivering high quality work, able to balance multiple priorities and meet strict deadlines </li> <li>Strong written, verbal, presentation creation and delivery skills</li> <li>Well organized with attention to detail</li> <li>Ability to manage teams to deliver high quality work in a timely manner</li> <li>Willing to challenge the status quo and with a track record of driving change </li> <li>Experience implementing process improvements and automation </li> <li>Intellectual curiosity</li> <li>Strong data quality mindset</li> <li>Advanced Microsoft Office skills </li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Bank of America

Data Quality Testing Lead (Transaction & Conformance & Controls)

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Python Developer/ Network Automation Engineer - The network is the hub of it all. It's one of the most valuable assets for professional development and is essential to how the world operates. This is an opportunity to help us automate, manage, and grow the bank's network, both computer and personal. We are seeking a Software Developer/ Network Automation Engineer with at least 5-7 years of professional experience to join our software development team focusing on network automation. Duties include • Provide subject matter expertise as a team member and individual contributor • Work on the design, development, testing, and documentation of new network-focused software applications and automation • Lead and propose solution design activities including data modeling, data repository, data transformation, and analytics • Develop and deploy technologies such as RESTful APIs, software front-ends, and custom integrations into operational systems. • Act as escalation point for operational incidents Required Qualifications: <ul> <li>7+ years’ experience analyzing, designing, and developing software with an OO language (C#, Java, etc)</li> <li>Professional experience with two or more of the following programming languages: Python (preferred), Java, Javascript</li> <li>Understanding of SDLC, agile methodologies and tooling</li> <li>Ability to learn complex and emerging technologies and train other developers</li> <li>Experience troubleshooting, tracing, and debugging complex applications</li> <li>Development experience with frameworks such as Django &amp; FastAPI</li> <li>Excellent written communication, problem solving, process management, and collaborative skills to work with teams throughout the organization</li> <li>Experience with Git, Jira, Jenkins, Continuous Build systems with automated testing (unit and end-to-end testing)</li> </ul> Desired Qualifications: <ul> <li>Experience with designing, developing, and supporting various software architectures (service oriented, microservice, publisher/subscriber, etc.)</li> <li>Experience with infrastructure as code, Configuration Management Systems (Terraform, Ansible, Chef, etc.)</li> <li>Strong understanding of networking concepts (OSI levels 1-3) and controller-based network architectures.</li> <li>Familiarity with YAML, YANG, JINJA or other network modelling standards</li> <li>BS in Computer Science, Engineering, Management Information Systems, or related field (or equivalent work experience)</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Software Engineer

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! About the Team: The Global Technology Service Management function is a new team charted with designing, implementing and managing next generation Service Management policies, processes and solutions. Our mission is to ensure the appropriate controls and capabilities are in place to enable the delivery of stable, resilient, and available technology services to our customers and employees. Job Description: The ServiceNow Lead Developer will have a leading role in developing the ServiceNow platform as defined by the Product teams and guide the development team in solution design and implementation approaches that align to best practices. This job is responsible for infrastructure tool/service designs within technical domains in accordance with architectural governance, standards and policies. Key responsibilities include facilitating deployment of tools/services by leading others in solution development, maintenance of templates, playbooks and automation used during implementation. Job expectations include demonstrating expertise within technical domains, decomposing issues or objectives into work units, advancing efficient solution delivery practices, and promoting exceptional design, engineering and organizational practices. Responsibilities: <ul> <li>Contributes to the ServiceNow platform roadmap and strategy</li> <li>Develop and maintain the ServiceNow platform in alignment with the strategy</li> <li>Enforce platform engineering and development standards</li> <li>Review and evaluate demand for fit and alignment to products and identify complex features requiring additional due diligence</li> <li>Provide input to and sign off on solution design for complex features</li> <li>Manage ServiceNow code quality control processes and routines</li> <li>Lead and mentor a team of developers assigned to specific ServiceNow products</li> <li>Manages and prioritizes multiple tasks and assignments for the team including tracking tasks and tickets in system(s) of record, ensuring enterprise service level agreements are met, and participating in defect, incident, problem, and change review meetings and release activities</li> <li>Provides point of escalation for team members, peers, and partner teams, and shares the leadership Point of Contact for triage of high priority incidents or consulting engagements</li> <li>Performs all responsibilities of team members from applicable teams</li> <li>Works with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives</li> <li>Participates and helps with resource interviews and onboarding processes</li> <li>Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes</li> <li>Creates the on call rotation schedule and ensures support for off hours, weekends, and release windows</li> </ul> Required Qualifications: <ul> <li>5+ years experience with ServiceNow development and engineering</li> <li>ServiceNow Certified System Administrator (CSA) certification, product micro certifications</li> <li>Proven experience as a lead engineer in highly regulated environments</li> <li>Experience in ServiceNow cloud platforms</li> <li>Experience designing and implementing ServiceNow products, supporting software engineering, maximizing data processing systems, building cloud-compatible services, and operating within an enterprise IT lifecycle</li> <li>Experience with continuous integration between ServiceNow modules and integrated applications</li> <li>Experience in highly regulated IT lifecycle management, including system security, auditing, data processing and analytics, software development methodologies, and technology transitions</li> <li>Experience building and managing IT solutions, including integrating multiple services in ServiceNow or other cloud technologies</li> <li>Experience supporting ServiceNow integrations for security, risk, and compliance</li> <li>Experience in ServiceNow platform management, data management, configuration and implementation, custom development, infrastructure management, and hosting</li> <li>Experience in financial institution information technology security, compliance with rules, regulations, and financial industry standards</li> <li>Experience leveraging MID servers for integration and automation</li> <li>Experience with front-end technologies like HTML, CSS, and JS</li> <li>Experience with custom REST/SOAP APIs (web services)</li> <li>Experience with ServiceNow Discovery and other Configuration Management Database (CMDB)population toolsets</li> <li>Experience with CMDB design and implementation</li> <li>Experience with ITIL Operations Application design and implementation (incident, problem, change, service request, etc.)</li> <li>Experience gathering and analyzing system requirements</li> </ul> Desired Qualifications:<ul> <li>Bachelor's Degree in Computer Science or related technical field</li> <li>ServiceNow certified implementation specialist (CIS)</li> <li>ServiceNow certified application developer (CAD)</li> </ul> Skills: <ul> <li>Collaboration</li> <li>Influence</li> <li>Solution Design</li> <li>Analytical Thinking</li> <li>Architecture</li> <li>Innovative Thinking</li> <li>Result Orientation</li> <li>Stakeholder Management</li> <li>Adaptability</li> <li>Automation</li> <li>DevOps Practices</li> <li>Project Management</li> <li>Solution Delivery Process</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

ServiceNow Lead Developer

CompanyCox Communications, Inc.Job Family GroupEngineering / Product DevelopmentJob ProfileLead Cloud EngineerManagement LevelManager - Non People Leader Flexible Work Option Can work remotely anywhere in the specified countryTravel %NoWork ShiftDayCompensationCompensation includes a base salary of $119,600.00 - $199,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.Job DescriptionAt RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure and Google to a full set of Private Cloud and Cybersecurity solutions, RapidScale helps companies turn technology into their biggest competitive advantage. As part of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience. Job Summary: We are seeking a highly skilled Conversational Agent (DialogFlow CX) Engineer to be a foundational member to join our AI for CX team. You will be responsible for designing, developing, testing, and implementing cutting-edge conversational AI solutions using Google Cloud's Conversational Agents (DialogFlow CX) platform and its integrated generative AI capabilities (leveraging Vertex AI). This role requires a deep understanding of DialogFlow CX, conversational design principles (for both deterministic and generative interactions), NLU tuning, prompt engineering, and integrating these solutions with telephony systems (like AudioCodes LiveHub) and client backend applications. Duties and Responsibilities: (Essential Duties include but are not limited to):<ul> <li>Design, develop, test, and implement end-to-end Virtual Agent solutions using Google Conversational Agents (DialogFlow CX), including deterministic flows and generative features (Playbooks, Data Stores).</li> <li>Collaborate with clients and internal teams during discovery and design phases to define requirements, user journeys, and conversational flows (voice and chat).</li> <li>Configure and tune all aspects of DialogFlow CX agents: Flows, Pages, Intents, Entities, State Handlers, Parameters, Webhooks, etc.</li> <li>Design, configure, and optimize generative components: craft effective prompts and instructions for Playbooks/Generators; configure and manage Data Stores (using Vertex AI Search and Conversation) for Retrieval-Augmented Generation (RAG); implement API Tools.</li> <li>Develop and manage integrations between DialogFlow CX and other systems using APIs, webhooks, and Google Cloud Functions (or similar integration tools like n8n).</li> <li>Integrate Virtual Agents with 3rd party telephony systems, specifically configuring and leveraging AudioCodes LiveHub features where applicable.</li> <li>Define and implement automated testing strategies within DialogFlow CX; execute comprehensive test plans covering functional, NLU, integration, and generative AI aspects (quality, safety, grounding).</li> <li>Analyze agent performance data, conversation logs, and test results to identify areas for improvement and perform iterative optimization.</li> <li>Configure basic monitoring and alerting for deployed agents using Google Cloud Operations Suite.</li> <li>Manage agent versions and deployments across different environments (Dev, QA, UAT, Prod).</li> <li>Stay current on Google Conversational Agents (DialogFlow CX), relevant Vertex AI updates, and conversational AI best practices.</li> <li>Collaborate closely with Project Managers, clients, SMEs, and external partners to ensure successful project delivery.</li> <li>Create and maintain technical documentation (design specs, configuration guides).</li> </ul> Technical Skill RequirementsQualifications:<ul> <li> Conversational Agents (DialogFlow CX) Expertise: Deep, hands-on experience designing, building, testing, and deploying complex, large-scale voice and chat virtual agents using DialogFlow CX. Proven ability with all core components (Flows, Pages, Intents, Entities, Fulfillment, Webhooks, Environments, Testing, etc.).</li> <li> Generative AI Integration: Strong understanding and practical experience with configuring and integrating Google's generative AI features within DialogFlow CX, including:<ul> <li>Vertex AI Search and Conversation (for Data Stores / RAG).</li> <li>Playbooks / Generators and prompt engineering techniques.</li> <li>Implementing and testing API Tools.</li> <li>Understanding of underlying models (like Gemini) and responsible AI principles.</li> </ul> </li> <li> Conversational Design &amp; NLU: Strong understanding of conversation design principles for both deterministic and generative interactions, intent classification, entity extraction, and NLU tuning best practices.</li> <li> Integration Skills: Proven experience integrating DialogFlow CX with external systems using REST/JSON APIs, webhooks. Experience developing or scripting integrations (e.g., using Google Cloud Functions).</li> <li> Development Skills: Proficiency in Python is highly desirable for building integrations (webhooks, Cloud Functions, 3rd party tools). Familiarity with other scripting languages a benefit.</li> <li> Google Cloud Platform: Working knowledge of relevant GCP services like Cloud Functions, IAM, Cloud Logging/Monitoring, Firestore/BigQuery, Google Cloud Storage.</li> <li> Communication &amp; Collaboration: Excellent written/verbal communication, strong interpersonal skills, ability to explain technical concepts clearly, and work effectively in a team and with clients.</li> <li> Problem-Solving: Strong analytical and troubleshooting skills to diagnose and resolve issues in complex conversational flows and integrations.</li> </ul>Preferred Skills:<ul> <li>Experience configuring or integrating with AudioCodes LiveHub or similar SIP/telephony gateway solutions.</li> <li>Experience with workflow automation tools for integration setup and management (e.g., n8n). </li> <li>Experience with Google cloud data visualization/reporting tools (e.g., Looker).</li> <li>Experience integrating DialogFlow CX with third-party CCaaS platforms (e.g., Genesys Cloud, RingCX, Avaya) using native connectors or APIs. </li> <li>Familiarity with other Conversational AI platforms (e.g., Amazon Lex, Microsoft Bot Framework). </li> <li>Relevant Google Cloud certifications (e.g., Professional Cloud Architect, Professional Data Engineer, Professional Machine Learning Engineer)</li> </ul> Educational &amp; Skills Requirements:<ul> <li>5+ years of demonstrable experience developing complex Dialogflow CX Virtual Agents (Voice and Chat), including delivering agents with both deterministic and generative capabilities.</li> <li>Bachelor’s degree in a related discipline and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and 1 year of experience; or 10 years’ experience in a related field.</li> <li>Strong analytical and problem-solving skills.</li> <li>Require limited supervision and direction; drive results and set priorities independently. </li> <li>Ability to work on a 24x7 on-call rotation schedule. </li> <li>Flexible work hours</li> </ul> BenefitsThe Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. <h3> </h3>Application Deadline: 06/30/2025

5 Software Engineering Jobs in Atlanta, GA, USA