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Airtable

Senior Content Marketer

<h1>Principal Software Engineer</h1> <a href="https://careers-americas.icims.com/jobs/17182/principal-software-engineer/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. [[INSERT JOB DESCRIPTION HERE]] Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $205,700 - $274,300 Zone B: $185,200 - $246,900 Zone C: $170,800 - $227,700 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/17182/principal-software-engineer/job?mode=apply" target="_blank">Apply for this job</a>

Atlassian

Principal Software Engineer

Director of Billings & Collections

<h1>Senior Strategic Engagement Manager</h1> <a href="https://careers-americas.icims.com/jobs/17183/senior-strategic-engagement-manager/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work—whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. To help our teams work together effectively, this role requires you to be located in the <code>Central </code> timezone. <h3>Your future team</h3> The Atlassian Advisory Services team is a globally distributed group of dedicated solutions advisors committed to ensuring customer success. Our team members collaborate with Strategic and Enterprise clients facing complex business challenges, guiding them to provide exceptional solutions for their users. We assemble trusted advisor teams to facilitate successful outcomes, helping clients maximize their Atlassian investments and achieve their ideal team collaboration solutions. We are looking for a Strategic Engagement Manager to orchestrate Atlassian service engagements with clients who have purchased Advisory Services. You will be an individual contributor, reporting to a manager within the Strategic Engagement Management division of the Advisory Services organization. Strategic Engagement Managers are experienced relationship managers responsible for ensuring positive client experiences and valuable outcomes. They orchestrate essential activities through their contracted services engagement that set customers up for success as they use Atlassian products to deliver outstanding value. <h3>What you'll do</h3> <ul> <li>Lead the Atlassian Advisory Services paid engagements with some of our largest customers, helping them unlock the potential of their teams and drive outcomes with the Atlassian System of Work</li> <li>Manage client expectations, services engagement health, and ensure successful completion of delivery work with the customer</li> <li>Collaborate with Atlassian teammates for your client engagements including co-creating long-term strategic engagement and adoption plans with Sales and Success counterparts.</li> <li>Facilitate a deeper level of engagement with Advisory Services customers</li> <li>Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events</li> </ul> <h3>Your background</h3> <ul> <li>8+ years of experience within SaaS companies</li> <li>3+ years of Services or Success customer-facing roles</li> <li>Demonstrated customer engagement management ability including escalation management, customer advocacy, and managing multiple engagements simultaneously</li> <li>Customer discovery/value realization skills</li> <li>Experience identifying and interpreting themes from customer data</li> <li>Experience working on cross-team projects, engaging with Sales, Product, Support, Customer Success Management and other teams</li> <li>Experience helping an organization adopt an Atlassian product or similar product</li> <li>Technical Project Management experience including planning, scheduling, monitoring, and stakeholder reporting</li> </ul> It's great if you have, but not required: <ul><li>Foundational technical skills and familiarity with Atlassian solutions</li></ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $156,300 - $208,400 Zone B: $140,700 - $187,600 Zone C: $129,800 - $173,000 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/17183/senior-strategic-engagement-manager/job?mode=apply" target="_blank">Apply for this job</a>

Senior Strategic Engagement Manager

<h1>Principal Product Marketing Manager, Developer Solutions and AI</h1> <a href="https://careers-americas.icims.com/jobs/16320/principal-product-marketing-manager%2c-developer-solutions-and-ai/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Principal Product Marketing Manager, Developer Experience &amp; AI Innovation About the role Join a dynamic team dedicated to shaping the future of software development with Atlassian. This role will be tasked with bridging the gap between our products and customer engineering organizations, and you’ll be driving GTM for AI to improve developer workflows and code quality across our portfolio. As part of this role, you’ll generate customer insights that drive product strategy, execute comprehensive go-to-market plans, and foster growth through impactful marketing campaigns. This is a highly cross-functional role that collaborates with product, engineering, sales, PR, analyst relations and other teams to drive growth. What You'll Do <ul> <li>Lead with vision: As a principal lead, you'll help define and execute the vision for our developer solutions marketing strategy, including the integration of AI-driven solutions. You’ll take ownership of building the Dev AI GTM strategy in the context of our developer solutions. You will drive initiatives that elevate Atlassian’s developer engagement and market presence through a combination of content, events, sales enablement, community, and more.</li> <li>Inspire Through Storytelling: With a deep understanding of developer needs and AI capabilities, you'll craft compelling narratives that resonate with our audience. Your ability to empathize with developers will differentiate Atlassian's offerings and enhance engagement across our platforms.</li> <li>Drive Data-Driven Decisions: Utilize your expertise in data analysis to derive actionable insights and guide strategic decision-making. You'll synthesize user feedback and market trends to inform product positioning, refine go-to-market strategies, and promote AI-driven features that optimize the developer experience.</li> <li>Manage Complex Projects: Oversee and coordinate highly interdependent, multifaceted projects, ensuring alignment across teams and adherence to timelines. Your organizational skills will be critical in managing resources effectively and executing on our strategic initiatives.</li> <li>Foster Collaboration: Act as a bridge between Product, Developer Relations, Engineering, Communications, Design, and Marketing teams. You will spearhead the launch of new developer-centric features and AI programs, maximizing adoption and enhancing brand sentiment.</li> <li>Drive Sales Partnership: Collaborate closely with the Sales team to establish and enhance strategic partnerships that support our developer products and AI solutions. You'll work with sales enablement to create training programs and materials that empower sales teams to effectively communicate our offerings to potential clients.</li> </ul> Responsibilities <ul> <li>Developer Go-to-Market Strategy: Develop and implement a comprehensive go-to-market strategy to expand our developer audience and drive adoption of our new AI for developer solutions. This includes mapping the marketing funnel, conducting extensive research to understand the developer persona, establishing success metrics, and determining optimal channels for engagement.</li> <li>Positioning and Messaging: Create compelling product narratives and value propositions that highlight the unique benefits of the Atlassian developer experience and AI capabilities. Ensure messaging consistency across all channels and iterate based on developer feedback and insights.</li> <li>Execution and Advocacy: Lead the execution of your go-to-market plan by partnering with key stakeholders to launch innovative developer features and AI programs. Act as a voice of the developer within Atlassian, ensuring their needs and feedback influence our product roadmap.</li> <li>Content Creation and Enablement: Develop and oversee the production of developer-focused marketing collateral, including blogs, social media content, demos, and technical resources that showcase AI innovations. Collaborate with technical evangelists to create educational materials, webinars, and community events.</li> <li>Sales and Partner Enablement: Work closely with sales and technical teams to develop targeted training strategies that empower them to effectively communicate our developer offerings and AI benefits. Build strong partnerships with external stakeholders to expand our market reach and enhance the value proposition for our developer products.</li> </ul> Who You Are We're seeking a highly accountable, versatile PMM with the following considerations: Minimum Requirements <ul> <li>10+ years of experience in product marketing, product management, developer relations, or related fields, with a strong emphasis on B2B environments.</li> <li>5+ years of marketing or go-to-market experience, particularly in roles focused on developer products or technology solutions, including AI applications.</li> <li>Exceptional verbal and written communication skills, with a proven ability to translate complex technical concepts into clear, compelling narratives for technical audiences.</li> <li>Strong project management capabilities, adept at coordinating multiple workstreams and fostering collaboration across diverse teams.</li> </ul> Preferred Qualifications <ul> <li>In-depth understanding of developers' needs and preferences, with a track record of engaging and advocating for the developer community.</li> <li>Experience in software, technology, or financial services industries, particularly with developer tools and AI innovations.</li> <li>Familiarity with Atlassian products and the ability to leverage this knowledge to drive strategic marketing initiatives.</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $173,300 - $231,000 Zone B: $155,900 - $207,900 Zone C: $143,800 - $191,700 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/16320/principal-product-marketing-manager%2c-developer-solutions-and-ai/job?mode=apply" target="_blank">Apply for this job</a>

Principal Product Marketing Manager, Developer Solutions and AI

<h1>Senior Product Manager, Core Product at Loom</h1> <a href="https://careers-americas.icims.com/jobs/17367/senior-product-manager%2c-core-product-at-loom/job?mode=apply" target="_blank">Apply for this job</a> Loom is the video communication platform for async work that helps companies communicate better at scale, now part of the Atlassian family of work products including Confluence, Jira and Trello. Loom makes it easy to record quick videos of your screen and camera, and instantly share them with a link. More than 20M users across 350k+ companies around the world trust Loom to share feedback, updates, demos, training, and more. As Senior Product Manager on the Loom Core Product team, you will define strategy and build experiences on a product loved by millions of users. Joining Loom is an opportunity to be at the forefront of industry transformation - how video is used at work and how AI can leapfrog speed and simplicity in video creation, editing and consumption. Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. What You'll Do <ul> <li>Own vision and product strategy for the core user journey of creating videos on Loom.</li> <li>Develop a deep understanding of our users and the market to ensure we are driving innovation and building for customer needs.</li> <li>Work across design, engineering, data, research, and marketing to define and ship the roadmap. </li> <li>Find opportunities to leverage new technologies, like LLMs, to build innovative experiences.</li> <li>Set team goals and north star metrics that align with Loom's mission and drive maximum impact on our users and business.</li> </ul> Your Background <ul> <li>5+ years of product management experience</li> <li>You have experience building high-quality, successful products with design and engineering teams</li> <li>You believe in the power of video and its ability to transform communication at work</li> <li>You have a working knowledge of technical systems in order to understand engineering-driven prioritization trade-offs</li> <li>You're data-driven, with a willingness to get into the weeds</li> <li>You're an excellent communicator, both written and verbal</li> <li>You make things happen. You manage ambiguity and complexity affecting many stakeholders in an organized and structured way</li> <li>[Preferred] Experience shipping AI-powered product experiences</li> <li>[Preferred] Experience shipping zero-to-one product</li> <li>[Preferred] Experience working on consumer or product-led growth B2B SaaS products</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $162,000 - $216,000 Zone B: $145,800 - $194,400 Zone C: $134,500 - $179,300 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/17367/senior-product-manager%2c-core-product-at-loom/job?mode=apply" target="_blank">Apply for this job</a>

Senior Product Manager, Core Product at Loom

<h1>Director of Talent Infrastructure</h1> People | San Francisco, United States | Remote, Remote | Full-Time <a href="https://careers-americas.icims.com/jobs/14485/director-of-talent-infrastructure/job?mode=apply" target="_blank">Apply for this job</a> Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Overview Join our team and help us unleash the potential of every Atlassian. We’re looking for a Director of Talent Infrastructure to build and continuously improve the infrastructure that allows us to be an efficient, effective, and impactful team. This is an incredibly important role that will help ensure we can grow and scale successfully as an organization. You’ll “Play as a Team” and work closely with the Talent Leadership Team, members of the Talent Team, and our extended support teams, including People Operations, People Technology, and People Insights to ensure we're operating effectively and delivering value to the organization. You will sit on the Talent Team and report to the Head of Talent. This role will start as an individual contributor and has the potential to grow into a people manager over time. For this remote position, we’re looking for someone based in the Pacific Standard Time Zone (PST) to ensure overlapping collaboration hours with team members and partners in the United States, Australia, and India. Our Talent Team is on a mission to build a talent ecosystem that attracts, develops, and retains the talent Atlassian needs to become a thriving 100+ year old company. This role will play an important part in making that a reality. <ul> <li>Act as a strategic partner and thought leader to the Head of Talent and the Talent Leadership Team</li> <li>Manage the Talent Team roadmap, OKRs, and projects, ensuring strategic prioritization and observable progress towards achieving business goals</li> <li>Oversee the Talent Team’s rhythm of business, including rituals and practices that ensure optimal collaboration in a global, distributed-first environment</li> <li>Manage the ecosystem of Talent systems, tools, processes, and standards</li> <li>Implement innovative solutions to enhance the Talent Team’s efficiency, effectiveness, and overall impact</li> <li>Serve as the primary liaison between key partner teams (e.g., People Operations, People Insights, People Tech), ensuring optimal collaboration, alignment, and resource allocation</li> <li>Oversee the data infrastructure across the team in collaboration with People Insights to ensure we have accurate data and reporting to inform decisions and measure the impact of our efforts</li> <li>Support Talent Team budgeting and contracting, including the scaling up and scaling down of contract resources, in collaboration with Finance and Procurement teams</li> <li>Amplify the use of our Talent programs, products, and services across the organization through effective portfolio management and marketing</li> <li>Lead special projects and initiatives to support Talent Team success</li> </ul> <ul> <li>Bachelor’s or advanced degree in Human Resources, Business Administration, Education, or a related field, or equivalent experience</li> <li>10+ years of experience in Program Management, Project Management, Chief of Staff, or related HR roles supporting Talent organizations</li> <li>5+ years of experience leading cross-functional teams and initiatives in a global, distributed-first environment</li> <li>Experience designing and implementing end-to-end talent infrastructure solutions</li> <li>Experience managing multiple complex projects and ensuring execution excellence</li> <li>Experience being a strategic partner to an internal leadership team</li> <li>Experience defining KPIs and using data to guide decisions and improvements</li> <li>Experience building trusted and productive relationships with colleagues at all levels</li> <li>Experience creating a culture of continuous improvement and innovation</li> <li>Experience building knowledge management systems</li> <li>Experience with project management and collaboration tools</li> <li>Experience in contract and budget management</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $201,700 - $269,000 Zone B: $181,600 - $242,100 Zone C: $167,500 - $223,300 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/14485/director-of-talent-infrastructure/job?mode=apply" target="_blank">Apply for this job</a>

Head of Talent Enablement

Maher & Maher

Project Associate, Knowledge Management Initiative

<h1>Principal Data Scientist - Service Enablement Analytics</h1> <a href="https://careers-americas.icims.com/jobs/16653/principal-data-scientist---service-enablement-analytics/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Atlassian is looking for a Principal Data Scientist to be the wizard who will uncover valuable insights from customer friction which will help the business improve our products. We're looking for someone with superb business instincts, comfort with executive stakeholders, proficiency in statistical analyses, expertise in NLP/LLM, experience partnering with cross-functional teams, and mentoring others on the team. This role aims to leverage basic analytics, NLP/LLM, and data science methods to identify areas of customer friction from variety of customer interaction channels and build tools and solutions that will help us identify areas to improve our products. This role is part of Service Enablement Team within Customer Support Organization. Responsibilities <ul> <li>Influence strategy &amp; important decisions around customer friction by surfacing data driven insights.</li> <li>Define, set and report on department level metrics or KRs to the CSS Executive team</li> <li>Build and implement measurement frameworks, machine learning models and NLP/LLM tooling to accelerate Atlassian’s growth and improve product quality.</li> <li>Foster a world-class Data Science culture by leading training on technical concepts, driving continuous learning and mentoring Data Scientists on the team</li> </ul> Qualifications <ul> <li>Experience applying your Data Science skills to identify and lead projects which have had impact on business strategy and performance</li> <li>8+ years of experience in Data Science or related fields. (Preferred - 10+ years experience with a post-graduate degree in a quantitative discipline like Statistics, Mathematics, Econometrics, Computer science)</li> <li>Expertise in applying a broad variety of ML methods including NLP and LLM to solve business problems and a strong sense of when to apply them to the problem at hand</li> <li>Experience in managing ML projects end-to-end including deployment and monitoring.</li> <li>Expertise in SQL and a high level of proficiency in another data science programming language (e.g Python, R) with expertise in libraries like Pandas, Numpy, Scikit-learn etc.</li> <li>A very high bar for output quality, while balancing "having something now" vs. "perfection in the future"</li> <li>Comfort explaining complex concepts to diverse audiences and creating compelling stories for non-data experts</li> <li>Proficiency in visualization tools (e.g. Streamlit, Tableau) </li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $175,100 - $233,400 Zone B: $157,500 - $210,100 Zone C: $145,300 - $193,700 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/16653/principal-data-scientist---service-enablement-analytics/job?mode=apply" target="_blank">Apply for this job</a>

105 Jobs in San Jose, CA, USA