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<h1>Program Manager, Scaled Customer Success Strategy</h1> <a href="https://careers-americas.icims.com/jobs/17386/program-manager%2c-scaled-customer-success-strategy/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Position Overview: We are seeking a highly motivated Senior Program Manager for Customer Programs to join our CX Strategy team. This role will support Global Customer Success, Advisory Services, and Renewals by building innovative programs and scalable solutions to enhance CX effectiveness, increase product adoption, and ensure customer success. You will orchestrate and develop Customer Success programs in collaboration with Rev Ops, Enablement, CS, Product, and other teams, leading strategic and high-functioning work streams to deliver programmatic customer engagement activities. Your efforts will drive deep customer value realization, a highly renewable customer base, and strong customer advocacy. Key Responsibilities: <ul> <li>Strategic Program Leadership: Define, lead, and track the execution of strategic and operational programs, ensuring timely and successful outcomes.</li> <li>Mid-Market Customer Journey Enhancement: Develop and optimize the mid-market customer journey with a focus on digital-first strategies, leveraging scalable technology and tools.</li> <li>Digital Journey Development: Create and manage digital customer journeys, including content creation, curation, and measurement of success through robust metrics.</li> <li>Lifecycle Management: Design and implement lifecycle management processes and playbooks to drive customer success and retention.</li> <li>Specialist Program Support: Lead and support the development of specialist programs, ensuring their successful implementation and alignment with organizational goals.</li> <li>Playbooks for Success: Develop and maintain playbooks for key roles, including Advisory, Customer Success Managers, and Renewal Managers, ensuring consistency and effectiveness.</li> <li>GTM Strategy Execution: Drive the successful execution of the Global Customer Success GTM strategy, with a focus on enabling digital and mid-market motions.</li> <li>Change Management: Lead change management initiatives to facilitate the adoption of new processes, features, tools, and technology that enhance customer engagement and outcomes.</li> <li>Stakeholder Collaboration: Build strong relationships with internal and external stakeholders to align on objectives, foster collaboration, and achieve adoption goals.</li> </ul> Qualifications: <ul> <li>Experience: 3+ years in program management, preferably in SaaS or software industries, with a proven track record of driving adoption and engagement initiatives.</li> <li>Strategic Thinker: Strong strategic thinking and problem-solving skills, with the ability to develop and execute complex adoption programs.</li> <li>Analytical Skills: Proficiency in data analysis and interpretation to drive insights and decision-making.</li> <li>Communication Skills: Excellent communication and presentation skills, with the ability to influence and collaborate effectively across all levels of the organization.</li> <li>Project Management: Demonstrated experience in managing cross-functional projects with tight deadlines and competing priorities.</li> <li>Customer Focus: Passion for understanding customer needs and delivering exceptional customer experiences.</li> </ul> Preferred Skills: <ul> <li>Experience with Atlassian products or similar collaboration tools.</li> <li>Knowledge of agile methodologies and practices.</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $145,600 - $194,100 Zone B: $131,000 - $174,700 Zone C: $120,800 - $161,100 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/17386/program-manager%2c-scaled-customer-success-strategy/job?mode=apply" target="_blank">Apply for this job</a>

Atlassian

Senior Strategist, Scaled Customer Success

<h1>Senior Manager - Sales Strategy and Operations</h1> <a href="https://careers-americas.icims.com/jobs/17342/senior-manager---sales-strategy-and-operations/job?mode=apply" target="_blank">Apply for this job</a> Job Summary At Atlassian, we are on a mission to reinvent B2B selling. We know that classic high-pressure B2B sales tactics don't work anymore. We have built a billion dollar, fast-growing business without any of those tactics, based on high-quality products, free trials and an intense focus on customer satisfaction. Those happy Customers convert to paying Customers, creating a prolific "Flywheel" that has delivered 150,000+ customers to date. We believe that there is an opportunity to more pro-actively engage with our customers through targeted, value-added outbound engagements that will lead to higher conversions and incremental bookings throughout the Customer lifecycle. Atlassian has been on an evolution over the last year and a half to strengthen our solution and platform offerings beyond point products. That evolution has come with a new slate of strategic OKR goals and initiatives to measure success selling to new user personas, cross-functional customer groups, and more. Atlassian has also been on a transformative company-wide mission to standardize business definitions, processes, and rituals across enterprise GTM, finance, and R&amp;D. The team needs an experienced, ultra-collaborative leader to drive that alignment on business definitions and processes across multiple functional units. This leader will also be at the forefront of how enterprise GTM sets and manages OKRs that go up to our C-Suite. Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Some of your responsibilities: <ul> <li>Lead and develop a team of 4 seasoned analysts</li> <li>Partner with leaders across enterprise GTM (and R&amp;D) around setting, analyzing, and managing performance of Atlassian’s most strategic OKRs rolling up to the C-Suite</li> <li>Collaborate to set Atlassian’s enterprise GTM annual and long range targets by solution area</li> <li>Collaborate with finance, product + customer analytics team, and other peer groups to standardize reporting and business definitions across all Atlassian. Help administer process + policy changes to optimize alignment across all of Atlassian.</li> </ul> Skills and requirements: <ul> <li>10+ years of experience in business strategy, finance, analytics, consulting, OR 8+ in sales strategy, operations, or analytics</li> <li>Expert level excel skills, you can build a forecast model for a business motion at scale or a new one launching</li> <li>Strong SQL skills, you can join the data sources you need together to do analysis yourself</li> <li>Ability to structure complex, ambiguous problems, derive insights from data, and articulate clearly with diverse teams up to the senior leadership level</li> <li>Proactive engagement with the management team to identify, prioritize, develop, and execute a half-year + annual sales strategy plan</li> <li>Strong presentation skills and ability to influence varying org functions at varying levels of seniority throughout the org; basically you can execute as well as recommend.</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $176,100 - $234,800 Zone B: $158,500 - $211,400 Zone C: $146,200 - $194,900 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/17342/senior-manager---sales-strategy-and-operations/job?mode=apply" target="_blank">Apply for this job</a>

Senior Manager - Sales Strategy and Operations

<h1>Senior Solution Sales Executive DevExp</h1> <a href="https://careers-americas.icims.com/jobs/16368/senior-solution-sales-executive-devexp/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Recognized as a Leader in the 2024 Gartner® Magic Quadrant™ for DevOps Platforms for the second year. Gartner recognizes Atlassian for: Enabling organizations to boost engineering velocity and improve compliance, Connecting CI/CD pipeline, incident management, DevSecOps practices, and developer portal with Jira and Confluence, New AI capabilities to enhance DevSecOps workflow Atlassian employees choose work location - office, home, or a mix. This flexibility supports family, personal goals, and priorities. Atlassian hires globally, with virtual interviews and onboarding reflecting a distributed-first approach. At Atlassian, we firmly believe in three core pillars: Amazing Tools, Empowered Teams, and an Amazing Engineering Culture, all of which contribute to<a href="https://www.atlassian.com/blog/atlassian-engineering/the-key-to-unlocking-developer-productivity" target="_blank"> Developer Joy</a>. Our Compass developer experience platform plays a pivotal role in eliminating obstacles by creating a comprehensive catalog of all software components. This includes details on ownership, changelogs, and health-check metrics. Currently, we are seeking an experienced DevExp Solution Solutions Sales Executive to join our team and drive revenue growth in the AMER region. In this role, the individual will lead specialized Dev Exp sales efforts, collaborate closely with clients, direct and partner sales teams, and contribute to our go-to-market strategy in partnership with a diverse cross-functional team. What You'll Do <ul> <li>Drive outstanding growth in DevExp sales by effectively executing the go-to-market strategy.</li> <li>Develop and execute territory plan to sell to customers based on their business needs.</li> <li>Establish and maintain relationships with senior-level clients, particularly C-level executives and decision-makers.</li> <li>Lead the sales cycle from prospecting to closing, managing various stakeholders.</li> <li>Serve as a customer advocate, relaying feedback to enhance solutions. Share the insights acquired with the entire team, including the product, marketing, and R&amp;D teams.</li> <li>Generate high-quality leads and acquire new customers by collaborating closely with both our direct sales team and channel partners.</li> <li>Accurately forecast and report on revenue opportunities and track deal progression.</li> <li>Collaborate with channel partners to create tailored solutions that effectively tackle the unique challenges faced by clients.</li> </ul> Your background <ul> <li>A minimum of 10 years of enterprise sales experience, ideally specializing in DevOps, Software Development Tools, Application Lifecycle Management, and solution sales.</li> <li>A track record of surpassing sales targets showcases proven sales techniques for achieving success.</li> <li>Ability to establish and nurture robust relationships with senior decision-makers in DevExp within large enterprise customers.</li> <li>A skilled communicator proficient in both verbal and written communication, negotiation, and closing deals.</li> <li>Collaboration is key. Utilize your experience in closely collaborating with extended sales teams and channel partners to achieve successful client outcomes. Proactively seek opportunities to instigate change and disrupt the status quo in a positive manner.</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $211,500 - $282,000 Zone B: $190,400 - $253,800 Zone C: $175,500 - $234,100 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/16368/senior-solution-sales-executive-devexp/job?mode=apply" target="_blank">Apply for this job</a>

Senior Solution Sales Executive DevExp

<h1>Senior Data Scientist, Growth Data Science</h1> <a href="https://careers-americas.icims.com/jobs/16679/senior-data-scientist%2c-growth-data-science/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Your future team You will be part of a world-class Data Science team that leverages data to drive insights about our products and customers. The Data Science team partners with Product Managers/Researchers/Data Engineers/Marketers/Privacy and Executive teams to drive and influence. They use a variety of analysis and data-science techniques to understand how Atlassian’s customers engage with our products and communications and, in doing so, identify, design, and measure the success of product investments. <ul> <li>Collaborate on a variety of product and business problems with a diverse set of cross-functional partners and become a trusted strategic partner through the structure and clarity of your work.</li> <li>Apply technical expertise with quantitative analysis, experimentation, and the presentation of data to develop strategies for our business and help solve the business's biggest challenges.</li> <li>Focus on developing hypotheses through analytical approaches, different methodologies, frameworks, and technical approaches to test them.</li> <li>Define, understand, and test opportunities to improve the products and business and influence roadmaps through insights and recommendations.</li> <li>Partner with cross-functional teams to inform, influence, and execute strategy decisions</li> <li>Identify and measure the success of product efforts through forecasting and monitoring of key product metrics to understand trends.</li> <li>You will use data to shape product development, quantify new opportunities, identify upcoming challenges, and ensure the products we build bring value to people, businesses, and Atlassian.</li> </ul> Minimum Qualifications / Your background: <ul> <li>5+ Years of Experience in Data Science or related fields</li> <li>Proficiency in SQL AND another data manipulation programming language (e.g Python, R)</li> <li>Expertise at telling stories with data and familiarity with at least one visualization tool (e.g. Tableau, R-Shiny, Microstrategy, SAP Business Objects, Looker, etc.)</li> <li>Experience in applying statistical concepts (e.g. regressions, A/B tests, clustering, probability) to business problems</li> <li>Experience driving projects or programs which have had proven impact on business strategy and performance through your analytics skills</li> <li>Ability to craft analysis into well-written and persuasive content</li> </ul> Desirable Qualifications <ul> <li>7+ Years of Experience in Data Science or related fields OR 5+ Years of experience in Data Science along with a post-graduate degree or equivalent in a related field</li> <li>An understanding of the SaaS business model and key metrics</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $175,100 - $233,400 Zone B: $157,500 - $210,100 Zone C: $145,300 - $193,700 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/16679/senior-data-scientist%2c-growth-data-science/job?mode=apply" target="_blank">Apply for this job</a>

Senior Data Scientist, Growth Data Science

<h1>Strategic Customer Success Manager</h1> Sales | San Francisco, United States | Remote, Remote | <a href="https://careers-americas.icims.com/jobs/15499/strategic-customer-success-manager/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Atlassian Strategic Customer Success Managers (CSMs) help customers realize the value in their Atlassian investment. They engage customers to unlock early and sustained outcomes by delivering standard methodologies at scale that support product adoption, solution expansion, and long-term growth of customer users. As a Strategic CSM, you’ll build relationships and demonstrate an understanding of the Atlassian customer journey. You’ll be equipped to guide complex customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices. You'll use your solution expertise to cut across multiple products and solution practice areas. You’ll work with a variety of customer profiles including C-Level contacts, executives, and multi-layered global teams to support the successful adoption and expansion of their Atlassian solution investment. To help our teams work together, you will be fully remote, but requires you to work CEST Time Zone hours. You will report to the Regional Head of Customer Success. Your future team With over 300,000 customers worldwide, Atlassian is helping organisations like NASA, IBM, Hubspot, Samsung and Coca-Cola advance humanity through the power of incredible software that unleashes the potential of every team. With a focus on value, we help our customers understand how our products combine to create enterprise solutions that transform their business’s outcomes. We’re different from other organisations because we approach everything we do using our value of ‘play as a team'. We support each other, celebrate our wins together and share knowledge. Our employees work with Atlassian, not for Atlassian. Our team enjoys high earnings potential with the enterprise opportunity ahead of us, selling impactful products that lead cloud and artificial intelligence use. In this role, you will: <ul> <li>Develop a trusted advisor relationship with customers at the C-suite and executive level, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.</li> <li>Experience with SaaS business models and ability to support strategic and complex enterprise customer needs resulting in Value Realization across global teams.</li> <li>Guide the customer and Atlassian Account Team to develop customer Success Plans, including regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions.</li> <li>Experience navigating complex implementation processes with multiple partners globally to meet complex enterprise needs.</li> <li>Maintain an understanding of our products and solutions and speak with customers about the most relevant features for their specific requirements.</li> <li>Engage with your customers to unlock early and sustained product adoption and success with Atlassian Solutions.</li> <li>Develop and execute adoption strategies targeting high value accounts, driving change management, and expanding customer footprint.</li> <li>Mitigate churn through early risk identification, intervention, escalation and mitigation in partnership with your account team and in particular the Account Associate.</li> <li>Be the Voice of the Customer to provide internal feedback on how Atlassian can better serve our Strategic customers.</li> </ul> Your background: <ul> <li>8-10+ years of experience in Customer Success or account management with a track record managing strategic customers with a complex SaaS product portfolio.</li> <li>Experience establishing yourself as a trusted advisor with customer partners to guide outcomes.</li> <li>Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified.</li> <li>Understanding of common Jira and Confluence end-user use cases and ways of working, with ability to demonstrate those use cases, and understanding of configuration trade-offs.</li> <li>Collaborate internally across product, sales, support and marketing to facilitate a seamless customer experience.</li> <li>Experience balancing a book of business in a customer-facing environment.</li> <li>Problem-solving skills and a customer-centric mindset.</li> <li>Experience with Gainsight (or similar CRM tool), Salesforce and BI tools such as Tableau.</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $171,800 - $229,000 Zone B: $154,600 - $206,100 Zone C: $142,600 - $190,100 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/15499/strategic-customer-success-manager/job?mode=apply" target="_blank">Apply for this job</a>

Principal Customer Success Manager, Strategic

<h1>Platform Partnership GTM Program Lead, AWS</h1> <a href="https://careers-americas.icims.com/jobs/16854/platform-partnership-gtm-program-lead%2c-aws/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. <h2>Job Description</h2> Our Channel Go-to-Market (“GTM”) team is comprised of people with backgrounds in channel ecosystems and technology. We architect and build channel cloud initiatives and programs to enable our Partners to stand out in a competitive market, drive revenue growth and advance Atlassian’s channel capabilities and capacity. The Platform Partnerships GTM Program Lead, AWS is a change agent with a proven track record of driving differentiated value from partnerships through guiding, advocating and building GTM channel cloud initiatives supported by cross-functional teams. At Atlassian, you will work closely with our channel, sales and operational teams to identify GTM initiatives, prioritize work and create an integrated portfolio of Atlassian + AWS channel initiatives and programs to accelerate channel revenue and drive differentiated value. The ideal candidate should possess a diverse skill set, including exceptional communication and social skills, as well as technical and GTM proficiency. The role requires a proven track record in cross-team collaboration, program &amp; project management, and execution capabilities. There will be a balance of strategic process thinking, creative ideas and problem-solving, and rolling up their sleeves to resolve tactical issues. <h3>What we want to get done:</h3> <ul> <li>Drive Atlassian + AWS channel cloud initiatives and programs across a dynamic team of Atlassian sellers, partners, marketing and operational support teams to deliver key results</li> <li>Establish a framework for managing a portfolio of AWS + Atlassian channel cloud strategic initiatives and prioritize deliverables</li> <li>Drive partner and Atlassian field readiness by developing a co-sell assets and enablement (AKA field ready kit) for AWS account managers, Atlassian partners and prospective customers</li> <li>Aide in the AWS + Atlassian strategic partnership design and drive cross-functional alignment to ensure channel GTM initiatives are on track to deliver quarterly and yearly OKRs.</li> <li>Establish rhythm of the business by regularly preparing and presenting business reviews to senior leadership, communicate initiative progress and dependencies, and provide recommendations.</li> <li>Collect and manage feedback from channel partners and sellers on the initiatives and programs to effectively implement a Atlassian + AWS GTM roadmap of initiatives to support Atlassian's objectives for key solution verticals.</li> <li>Collaborate with channel managers, marketing, sales, operations, and technical teams at all levels within the company to help identify, design, and implement business processes necessary to implement a successful partner solution offerings program</li> </ul> <h3>Required Skills:</h3> <ul> <li>Minimum 7 years in Strategy Consulting and/or Sales/Business Operations, ideally within a high-growth technology company.</li> <li>A solid understanding of Marketplace, Channel Partner business models and what roles Partners can play to help solution, sell, and add services with software and SaaS products.</li> <li>Excellent communication, organizational, analytical and interpersonal skills working with executive leadership internally and with channel partners. The role requires a proven track record in messaging/positioning, program management, and broad execution capabilities. A requirement is to motivate, leverage, and manage internal teams on a project basis in order to accomplish the program strategy. </li> <li>Experience driving business plans, financial models, and data &amp; analytics to justify programs and roadmap. </li> <li>Partner communications experience through partner portals, social, email, etc.</li> <li>A desire to communicate through dashboards, reports, and charts to communicate and inform your team on progress of initiatives.</li> <li>A track record of success leading channel programs and teams, but also are open to learning how to be successful in Atlassian’s unique business model. </li> <li>Excellent communication skills and executive presence.</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $163,100 - $217,400 Zone B: $146,800 - $195,700 Zone C: $135,400 - $180,500 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/16854/platform-partnership-gtm-program-lead%2c-aws/job?mode=apply" target="_blank">Apply for this job</a>

Platform Partnership GTM Program Lead, AWS

<h1>Principal analyst - Sales Strategy</h1> <a href="https://careers-americas.icims.com/jobs/17009/principal-analyst---sales-strategy/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Some of your responsibilities: <ul> <li>Lead, design &amp; develop the frameworks to model out our plan by specific go-to-market motion</li> <li>Partner with finance, marketing, product to align on forecasts, assumptions &amp; methodology.</li> <li>Leverage data to surface leading indicators &amp; deep insights that will enable teams to revise strategies &amp; tactics in a timely matter</li> <li>Conduct executive analyses and strategic planning (e.g. QBRs, senior leadership presentations, pipeline &amp; bookings analysis, OKR management)</li> </ul> Skills and requirements: <ul> <li>5+ years of experience in business strategy, finance, analytics, consulting, data analysis</li> <li>Strong experience with modeling (Google Sheets &amp; Excel), you can work with &amp; build models to forecast out business motions</li> <li>Ability to structure complex, ambiguous problems, derive insights from data, and articulate clearly with diverse teams up to the senior leadership level</li> <li>Good with data management &amp; SQL, you can not only pull data together, but can blend multiple data sources</li> <li>Proactive engagement with the management team to identify, prioritize, develop, and execute a quarterly sales strategy plan</li> <li>Strong presentation skills and ability to influence varying org functions at varying levels of seniority throughout the org; basically you can execute as well as recommend.</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $149,000 - $198,700 Zone B: $134,100 - $178,800 Zone C: $123,700 - $164,900 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/17009/principal-analyst---sales-strategy/job?mode=apply" target="_blank">Apply for this job</a>

Principal analyst - Sales Strategy

<h1>Engagement Manager, Design Partnership</h1> <a href="https://careers-americas.icims.com/jobs/16019/engagement-manager%2c-design-partnership/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. We're looking for a talented, passionate individual to help grow our Design Partnership program. This person will lead first of a kind engagements with large Enterprises to deliver long-term value for the customer and product innovation for Atlassian. This role involves collaboration with individuals across our customers’ and own organization, identifying new ways to use Atlassian products to drive value and delivering prioritized initiatives and engagements. A successful candidate will build a deep understanding of Atlassian’s capabilities, understand customer needs, be comfortable with cross-functional partnership, drive &amp; influence transformational change with customers. In addition to customer engagements, we are looking for an individual passionate about building for scale, creating consistency and standard processes around our Design Partnership Program. <ul> <li>Lead design engagements from discovery to value realization, engaging along the way diverse stakeholders across Atlassian and customer organizations </li> <li>Identify, gather, and organize resources across internal teams (GTM, product, legal, trust, etc.) to deliver results for customers </li> <li>In addition to being overall engagement lead, individually own customer engagement, value proposition, program management and engagement metrics</li> <li>Provide guidance and support to the team in developing reporting on engagements and success metrics</li> <li>Build deep understanding of customers’ business, challenges and needs </li> <li>Strategically identify ways we can make customer success repeatable and measurable; identify, create and track joint KPIs, metrics, and reports</li> <li>Advocate within Atlassian for customer value-driving evolutions to our product and distribution strategy and manage up when roadblocks or bottlenecks are identified </li> <li>Codify and extract learnings from engagements, including implications for Atlassian product and GTM teams </li> <li>Manage pipeline for future and ongoing design engagements </li> <li>Create resources, playbooks and guidelines to support design engagements globally </li> </ul> We’re looking for someone who meets the minimum requirements to be considered for the role. We encourage you to apply should you meet many of these requirements and have the ability and interest to develop the others. <ul> <li>10+ years experience in consulting, product management, professional services, partner management, and/or business development</li> <li>Outstanding program management and communication skills; ability to toggle between detail orientation and strategy and navigate ambiguity </li> <li>Ability to work across internal groups, managing projects and teams indirectly, marshalling resources toward a common goal, driving for results and developing strategic recommendations for senior leaders.</li> <li>Experience working cross-functionally with internal and external teams </li> <li>Track record of organizational change management </li> <li>An ownership-oriented mindset that orients around building, bringing creative problem solving and an orientation towards action to quickly test and iterate </li> <li>Tech company experience ideally at fast-growing startups</li> <li>Demonstrated ability to quickly learn highly complex technologies and, ideally, prior Enterprise SaaS experience </li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $134,600 - $179,500 Zone B: $121,200 - $161,600 Zone C: $111,800 - $149,000 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/16019/engagement-manager%2c-design-partnership/job?mode=apply" target="_blank">Apply for this job</a>

Engagement Manager, Design Partnership

<h1>Senior Content Designer, Growth</h1> <a href="https://careers-americas.icims.com/jobs/13334/senior-content-designer%2c-growth/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Your future team We are looking for a Senior Designer to be a key pillar in the Growth Design team. In this role, you will report into the Design Manager, Growth Platform and join an organization consisting of multiple teams across North America and Australia. As a high level individual contributor, you'll lead strategic growth design work all aiming to deliver a better time to value for our customers. You will partner with other Growth designers and multiple design teams across the company. Together, you will create high quality experiences that feel like they came from one set of hands and communicate a strong point of view. Leading this space means you will focus on expanding our over 250,000 customer base in 190 countries, having direct impact for tens of thousands of customers and millions of users! What you'll do <ul> <li>Demonstrate excellence in using experimentation and data-driven design decision-making</li> <li>Advocate the importance of designing for growth across the business</li> <li>Work with product managers, engineering and other partners to define the wider Growth strategy</li> <li>Improve craft quality for all design specializations in your team</li> <li>Bring the perspective and needs of Growth design to larger design strategic projects</li> <li>Contribute to programs outside of Growth design which improve overall design capability</li> </ul> Your background: <ul> <li>7+ years of content design experience designing complex or enterprise-level software</li> <li>Experience in creating and delivering content strategy org wide which impact multiple delivery teams</li> <li>Experience in end-to-end content design outcomes and impactful solutions to challenging problems</li> <li>Passion for story-telling, the ability to bring design direction to life with compelling narrative</li> <li>Experience balancing customer needs with business goals, market viability, and technical feasibility</li> <li>Facilitation and cross-functional collaboration skills: you can demonstrate the ability to integrate the work of multiple teams, solicit and synthesize feedback, and facilitate design discussions that lead company wide outcomes and positively influence future delivery roadmaps.</li> <li>Experience in design systems, the ability to identify common content patterns and frameworks required to support a wide array of customer use cases.</li> <li>Experience measuring success with qualitative and quantitative methods</li> <li>Experience improving process and methodology to increase product value, team velocity and accelerate adoption of new capabilities</li> </ul> Compensation At Atlassian, we strive to design equitable and explainable compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $145,800 - $194,400 Zone B: $131,200 - $175,000 Zone C: $121,000 - $161,400 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. #LI-Remote Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/13334/senior-content-designer%2c-growth/job?mode=apply" target="_blank">Apply for this job</a>

Senior Content Designer, Growth

Space is in our DNA. Orbital Sidekick (OSK) has a mission to leverage the untapped power of hyperspectral imagery (HSI) to address global environmental, health, and safety needs while helping companies reach their sustainability goals. Orbital Sidekick is establishing a space-based infrastructure of HSI sensors and analytic capabilities to enable real-time monitoring, detection, and risk management. We are seeking a VP of Sales to lead our B2B efforts, drive revenue growth, expand our customer base, forge strategic partnerships, and oversee the sales organization. The ideal candidate will have 10+ years of B2B sales experience in one or more of the following areas: data &amp; analytics, energy, mining, defense, or satellite-based services, with a proven track record of developing and executing successful sales strategies. In this role, you’ll collaborate with OSK leadership to grow the sales pipeline, manage existing programs, and support key customer initiatives. You’ll also work with product, software engineering, analytics, and payload teams to align efforts on customer programs.<h3>What you will do:</h3> <ul> <li>Drive revenue growth through new customer acquisition and upselling within the existing customer base, including leading negotiations and closing contracts. Current customer base includes 4 Fortune 500 Companies and 3 Oil &amp; Gas Primes. This is both a hands-on and leadership role in year 1.</li> <li>Establish the relevant growth metrics, manage tasks, activities, and delivery milestones for existing programs, tracking scope, cost, and timelines. This customer-facing role involves exposure to decision-makers across various industries.</li> <li>Identify market expansion opportunities and develop/maintain strategic relationships with key stakeholders and enterprise customers, positioning OSK as a leader in hyperspectral and geospatial intelligence.</li> <li>Following the first year of sales success, review and modify growth metrics and implement a strategic sales plan to scale operations and grow the sales organization. </li> <li>Align and collaborate cross-functionally with product, operations, technical, and management teams to ensure high-quality customer delivery.</li> <li>Provide regular updates to OSK leadership on the sales pipeline and deliver accurate forecasts and reports on key performance metrics.</li> </ul><h3>Required skills and experience:</h3> <ul> <li>10+ years of B2B sales experience.</li> <li>Proven track record of exceeding sales targets and scaling revenue for a high-growth business environment.</li> <li>Experience in enterprise sales, ideally within energy and defense. </li> <li>Experience with complex contract negotiations and managing complex sales cycles.</li> <li>Ability to build and maintain relationships with decision-makers at organizations of various sizes.</li> <li>Strong communication, negotiation, and presentation skills.</li> <li>Attention to detail and excellent time management.</li> <li>Self-motivated, proactive team player with a bias for action in dynamic environments.</li> <li>Process-oriented, capable of balancing priorities while supporting customers, teams, and OSK.</li> <li>Ability to identify and manage scope creep effectively.</li> <li>Collaborate well with distributed and cross-functional teams.</li> </ul><h3>Standout candidates will have:</h3> <ul> <li>Proven experience building out and managing a sales team as well as ability to execute as an individual contributor in year one.</li> <li>Strong understanding of hyperspectral technology, geospatial intelligence, or space-based data services.</li> <li>Experience in the energy industries (oil &amp; gas, mining), geospatial sectors, and/or with startups.</li> </ul><h3>Benefits of working at OSK:</h3> <ul> <li>Competitive compensation and equity packages.</li> <li>Company-sponsored medical, dental, and vision insurance, with 100% of premiums covered for employees and 50% for dependents.</li> <li>401K plan.</li> <li>Commuter benefits.</li> </ul>ITAR Requirements: U.S. Government space technologies export/ITAR regulations apply here, applicant must be a U.S. citizen or a lawful permanent resident of the U.S., or eligible to obtain the required authorizations from the U.S. Department of State. Orbital Sidekick is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. We are an equal opportunity employer committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, age, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws.

17 Sales & Business Development Jobs in San Francisco County, San Francisco, CA, USA