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The Director of Sales for North America (NA) is responsible for leading the regional sales in driving revenue and maximizing sales volume by developing and executing strategic plans to achieve sales targets and expand our customer base. Building and maintaining strong, long-lasting customer relationships is a critical component. This role works closely with other internal departments and several external parties. What you will do: <ul> <li>Develop and implement strategic sales plans to meet business unit and division goals. Investigate and establish sales potential for specific markets and aid in development of a sales plan for the profitable penetration of the market including products, business potential, pricing, competition, logistics and channels. </li> </ul> <ul> <li>Direct sales forecasting and budgeting activities and sets goals accordingly. Recommends or approves budget and expenditures.</li> </ul> <ul> <li>Assists direct sales team with account strategies, territory planning and administrative responsibilities to grow the regional business within existing accounts and to insure a high level of customer satisfaction is maintained.</li> </ul> <ul> <li>Acts as the quoting &amp; pricing authority for OEM/distributors within company policies.</li> </ul> <ul> <li>Manage and perform sales administration relative to assigned accounts; align product pricing to applicable market levels.</li> </ul> <ul> <li>Works with regional sales team and applicable internal departments on the review of customer specifications, prints and other customer documents to develop and prepare cost estimates or projected increases in production from the customer’s use of proposed products.</li> </ul> <ul> <li>Works closely with key decision makers, such as purchasing, engineering, management, or other professional and technical personnel to value sell and drive profitable sales growth.</li> </ul> <ul> <li>Provides direction and assistance to sales team towards the successful introduction of new products and analyses of sales and marketing procedures. Works closely with Product Management and Marketing and makes recommendations for sales procedures including analyses of regional pricing vs. competition and discount policies and recommendations to increase profitability and market penetration.</li> </ul> <ul> <li>Administer existing contracts and agreements and establish others as required. Perform contractual and commercial negotiations.</li> </ul> <ul> <li>Act as a liaison with other departments to ensure that customer orders are shipped on a timely basis, correctly, and via the most economical routing consistent with the needs of the customer.</li> </ul> <ul> <li>Ensure adequate flow of information from the business to the customer.</li> </ul> <ul> <li>Represent the business at trade shows and meetings.</li> </ul> <ul> <li>Deliver sales presentations to key clients, assist with maintaining relationships, negotiations, and closing deals.</li> </ul> <ul> <li>Prepares and presents sales reports and data as required.</li> </ul> <ul> <li>Monitor and evaluate activities of competitors.</li> </ul> We are looking for: <ul> <li>Bachelor's degree (BS or BA) from four-year University; or equivalent combination of education and experience.</li> </ul> <ul> <li>Minimum 3 years’ direct leadership experience required.</li> </ul> <ul> <li>Excellent interpersonal skills required.</li> </ul> <ul> <li>Excellent working knowledge of sales and marketing principles required.</li> </ul> <ul> <li>Demonstrated track record of sales quota over-achievement. </li> </ul> <ul> <li>Experience prospecting, driving, orchestrating, and closing complex sales cycles required.</li> </ul> <ul> <li>Track record of understanding product and ideas quickly. </li> </ul> <ul> <li>Ability to travel domestically and internationally.</li> </ul>

AMETEK

Director of Sales, Americas

<h2> Compensation Manager </h2> <a href="#"> apply now </a> <a href="#"> Back To Search Results </a> LOCATION: Tulsa, Oklahoma FLEXIBILITY: Hybrid/Onsite SALARY: $130,000 - $160,000 SALARY: $130,000 - $160,000 POSTED: May 28, 2025 JOB TYPE: Direct Hire JOB ID: 31212 <h4>I want more jobs Like this in My inbox.</h4> <a href="#"> Job alerts </a> <h4> Job details </h4> <h4><a href="https://jobs.inceed.com/job/31212" target="_blank">To Apply for this Job Click Here</a></h4> Position: Compensation Manager Compensation: $130,000 – $160,000 Location: Hybrid in Tulsa, Oklahoma Inceed has partnered with a great company to help find a skilled Compensation Manager to join their team! Join a dynamic team in a thriving organization known for recent acquisitions and growth. This role offers the chance to lead a team in the development and administration of comprehensive compensation plans. With benefits starting from day one, this opportunity is perfect for those looking to make a significant impact in a supportive and evolving environment. Key Responsibilities &amp; Duties: <ul> <li>Manage the company’s compensation philosophy and programs</li> <li>Lead and develop a high-performing team</li> <li>Monitor market trends for competitive opportunities</li> <li>Ensure compliance with compensation laws and regulations</li> <li>Oversee survey participation and analysis</li> <li>Develop communication for compensation plans</li> <li>Collaborate with stakeholders to implement changes</li> </ul> Required Qualifications &amp; Experience: <ul> <li>Bachelor’s Degree in HR, Business Administration, or related field</li> <li>5-7+ years of direct compensation experience</li> <li>Experience leading a team in HR functions</li> <li>Proficient in compensation systems and tools</li> <li>Strong analytical and strategic thinking skills</li> </ul> Nice to Have Skills &amp; Experience: <ul> <li>Certified Compensation Professional (CCP) preferred</li> <li>Professional in Human Resources (PHR)-HRCI preferred</li> <li>Experience with relaxed leadership style</li> <li>Ability to lead through organizational change</li> </ul> Other Information: <ul> <li>Reports to the Director of Compensation</li> <li>Position includes five direct reports</li> <li>Short-term &amp; long-term incentives available</li> </ul> If you are interested in learning more about the Compensation Manager opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time. We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them. Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. #LI-Hybrid #LI-TL1 <h4><a href="https://jobs.inceed.com/job/31212" target="_blank">To Apply for this Job Click Here</a></h4> <h4>I want more jobs Like this in My inbox.</h4> <a href="#"> Job alerts </a> <h5> Share This Job </h5> <a href="https://www.facebook.com/sharer.php?u=https://jobs.inceed.com/job/31212-compensation-manager-tulsa-oklahoma/" target="_blank"> </a> <a href="https://twitter.com/intent/tweet?url=https://jobs.inceed.com/job/31212-compensation-manager-tulsa-oklahoma/" target="_blank"> </a> <a href="https://www.linkedin.com/shareArticle?mini=true&amp;url=https://jobs.inceed.com/job/31212-compensation-manager-tulsa-oklahoma/" target="_blank"> </a> Copied <a href="#"> </a> <h5> Share This Job </h5> <a href="https://www.facebook.com/sharer.php?u=https://jobs.inceed.com/job/31212-compensation-manager-tulsa-oklahoma/" target="_blank"> </a> <a href="https://twitter.com/intent/tweet?url=https://jobs.inceed.com/job/31212-compensation-manager-tulsa-oklahoma/" target="_blank"> </a> <a href="https://www.linkedin.com/shareArticle?mini=true&amp;url=https://jobs.inceed.com/job/31212-compensation-manager-tulsa-oklahoma/" target="_blank"> </a> Copied <a href="#"> </a> <h4> Apply Now </h4> "*" indicates required fields <h2> About Us </h2> Inceed is a staffing and recruiting team full of people-loving people. Specializing in the IT and Finance &amp; Accounting fields, we thrill at the opportunity to help you discover the next step in your career or, as we call it, your “something better”. And with the broad reach of our multiple branches, we’re able to do so nationwide. It feels weird tooting our own horn, but we are super proud to be: (same list awards and recognitions) Once we synch up with you to discuss a job posting, we value connection above all else. After all, how can we know if it’s a culture fit, a lifestyle fit, a passion fit, if we don’t truly know the person behind the resume?

Inceed

Compensation Manager

Job Description: Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Our Specialized Product Sales team is part of the Bank of America Global Payments Solutions organization which provides our clients with best in class innovative cash management and payments solutions. The Specialized Product Sales team is accountable to deliver our payables solutions to the Bank’s corporate, commercial, and business banking clients as well as financial institutions, non-bank financial institutions and public sector entities. This Specialized Product Sales role is responsible for performing proactive lead generation and business development engagements via client engagement and partner collaboration. The candidate will lead formal client engagements for the Bank’s payables offering including sourcing, RFP responses, pricing strategy, formal pitches, software demonstrations, and formal presentation. The candidate will have in depth knowledge of our payables offering across the Global Payments Solutions platform, including Corporate Travel and Purchasing Cards, Virtual Payables, Comprehensive Payables and other B2B payables products. <ul> <li>Own the sales efforts through proactive prospect lead generation and the development and nurturing of client relationships</li> <li>Engage in continuous education to maintain status as a best-in-class subject matter expert with deep understanding of product functionality, value proposition, industry trends and the competitive landscape</li> <li>Write RFI/RFP responses and deliver best and final presentations to clients and their leadership team</li> <li>Create and drive routines with all key business partners such as Product Management, Treasury Sales, Relationship Management, Implementations, Customer Service, Product Sales, and executive leadership</li> <li>Brief senior leaders on sales efforts, deal overview and strategy to win</li> <li>Be the voice of our clients to drive innovation and enhancements to our product offering on a regular and formal basis</li> <li>Partner with the broader bank organization to gain access to senior level contacts within prospects/client</li> <li>Conduct and lead client presentations to all levels of client organizations, including senior treasury, finance, purchasing and travel management teams via video conferencing and collaboration sites, by phone or in-person</li> <li>Perform platform/technology demonstrations and communicate features and benefits to clients</li> <li>Price deals and lead pricing and contract negotiations with clients</li> <li>Develop and deliver internal training sessions on products, services and value propositions to Treasury Sales and Relationship Management Teams, and other business partners</li> <li>Represent the organization at internal and external client conferences and trade shows, and generating new leads for Card and Comprehensive Payables business</li> </ul> *Required Skills: “Must” have these skills to be minimally qualified. <ul> <li>BA/BS Degree or equivalent work experience</li> <li>Minimum 3 years of experience in the payables marketplace, with an understanding of the competitive landscape and regional marketplace variations</li> <li>Global Commercial Card &amp; Comprehensive Payables subject matter expertise, in sales, account management or product role</li> <li>Sales experience within a large, global financial institution</li> <li>Knowledge of treasury management and card and comprehensive payables services</li> <li>Project management skills</li> <li>Experience in Accounts Payable</li> <li>Proven ability to work in a demanding, fast-paced global environment</li> <li>Experience working within a highly matrixed organization</li> <li>Strong communication skills, both verbal and written</li> <li>World-class presentation skills</li> <li>Proven leadership skills across multiple organizations</li> <li>Ability and desire to think creatively to deliver business results, both independently and as part of a team</li> <li>Experience leading technology demonstrations and discussions</li> <li>Ability to manage multiple projects simultaneously</li> <li>Skilled in working with Microsoft Office applications</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Bank of America

Treasury Product Sales Manager  - Global Payments Solutions

About Us: At AMETEK Power Quality Solutions (PQS), we are at the forefront of power quality solutions, safeguarding mission-critical equipment in data centers, network closets, and IT closets. Our cutting-edge products and services ensure the reliability and efficiency of our clients' IT infrastructure. Join us and be part of a team that is driving innovation and excellence in the industry! Job Summary: Are you a visionary with a passion for business development and a knack for building lasting relationships? PQS is looking for a dynamic and results-driven Business Development Manager to spearhead our growth in the data center, network closet, and IT closet sectors with power quality and uninterrupted power supply solutions which are manufactured by the Powervar brand of AMETEK. This is not just a job; it's an opportunity to shape the future of IT infrastructure and make a significant impact on our company's success. This role offers a massive opportunity to significantly grow our business and expand our market presence. The sales representative will have a strong understanding of the sales process and excel at generating leads, building relationships, and closing deals. The ideal candidate will be a quick learner who has strong negotiating skills and an ability to showcase the value we bring in a compelling way. Often tasked with giving presentations and attending networking events and trade shows, the sales representative must be both personable and professional with excellent organization and communication skills along with attention to detail and accuracy. Key Responsibilities: <ul> <li>Strategic Channel Partner Development: Identify, engage, and develop strategic channel partners to expand our market reach and drive sales growth. Design and deliver comprehensive training programs for channel partners and end users to ensure they are well-versed in PQS's products and solutions.</li> <li>Develop Key Direct End-User Relationships: Build and nurture strong relationships with key direct decision-makers at end-user organizations to secure long-term business partnerships. </li> <li>Market Research and Analysis: Conduct thorough market research to identify new business opportunities and stay updated on industry trends and competitor activities. </li> <li>Sales and Revenue Growth: Drive sales initiatives with creativity and dedication, surpassing revenue targets and expanding our market footprint. </li> <li>Customer Support: Provide exceptional support to existing clients, ensuring their needs are met and fostering long-term relationships. Travel is expected to be at least 50%.</li> <li>Reporting: Maintain accurate records of business development activities and provide insightful reports to senior management. Maintain client database (via Salesforce) and delegate time accordingly to ensure monthly objectives are met.</li> </ul> Minimum Qualifications: <ul> <li>Bachelor's degree in Engineering, Business, Marketing, or a related field</li> <li>7+ years of experience in business development</li> <li>Knowledge of data centers, network closets, and IT closets</li> <li>Customer relationship management (CRM) system experience</li> </ul> Desired Qualifications: <ul> <li>Business development experience in the IT infrastructure or data center industry with a history of strong performance</li> <li>Knowledge of competitors, plus existing relationships with channel partners and end customers </li> <li>Excellent communication, negotiation, and presentation skills </li> <li>Ability to build and maintain strong relationships with clients and partners </li> <li>Self-motivated, goal-oriented, and able to work independently </li> <li>Proficiency in Microsoft Office Suite, Power BI and CRM software (Salesforce preferred)</li> </ul> What’s in It for You: <ul> <li>Competitive compensation, holiday pay, and paid time off</li> <li>Great benefits package that includes health, vision, and dental insurance</li> <li>401(k), plus matching</li> <li>Flexible spending accounts (FSAs), health savings account (HSA) with AMETEK contribution, life insurance, disability insurance, and family medical leave</li> <li>Employee referral program</li> <li>Tuition reimbursement program</li> <li>Employee assistance program</li> <li>Make a real difference by contributing to the reliability and efficiency of mission-critical IT infrastructure.</li> <li>This role is a unique opportunity to significantly grow our business and expand our market presence, making a lasting impact on the company's success.</li> <li>Opportunities for career advancement within our business unit and across all other AMETEK business entities</li> </ul> Additional Details: Location: This position is a remote role. Up to 50% travel will be required. To learn more about our company and our job opportunities, visit us at: <a href="https://www.ametek.com/careers" target="_blank">https://www.ametek.com/careers</a> To learn more about the business unit you’ll be joining, visit us at: <a href="https://www.powervar.com/" target="_blank">https://www.powervar.com/</a>

Business Development Manager

<a href="https://www.greatquestion.co/" target="_blank">Great Question</a> is hiring an experienced Enterprise Account Executive to help us on our mission to democratize user research - helping companies talk to their customers more to ensure they build software that people want.‍‍We are a well-funded seed-stage startup backed by Y Combinator and Funders Club and are we're looking for an experienced Enterprise Account Executive with B2B sales experience to join our high-performing, fully remote team.‍We’ve tripled revenue in 2024, and are looking to do so again in 2025. This is an opportunity to get in early, work on an interesting problem, have a huge impact on the technology and culture of an early-stage company, and shape the future of how teams build software through research.‍This is a remote role open to anyone living in the United States. ‍This position is focused on cultivating outbound sales, managing inbound sales, and closing deals with large enterprise companies that will benefit from using our research automation platform. One of the keys to success in this position: You need to have the discipline to work independently and have a passion for the Research industry or have the drive to want to learn the business.<h3>What You’ll Do</h3><ul> <li>Develop and Execute Outbound Campaigns: Identify and connect with potential customers through outbound efforts.</li> <li>Consultative Sales: Listen to customer needs and present highly tailored solutions, demonstrating the value of our platform.</li> <li>Shape Sales Culture: As one of the early hires on our sales team, you’ll help establish and refine our sales practices and culture.</li> <li>Manage lengthy sales cycles: Our ideal customers are large enterprises with complex, extended procurement processes. You’ll need to anticipate these requirements and navigate them to completion, often over several months.</li> </ul><h3>About You</h3><ul> <li>Experience: 3-5 years in an Enterprise Account Executive role, selling SAAS software to B2B enterprise customers. Bonus points if you’re familiar with the design and research tooling space already.</li> <li>Drive and Discipline: Self-motivated to excel in a remote, fast-paced, startup environment; thrives in ambiguity and proactively solves problems.</li> <li>Customer-Centric Mindset: Passionate about understanding and delivering value to clients beyond the sale.</li> <li>High Conviction: Committed to high standards and enthusiastic about our mission.</li> <li>Skills and Knowledge: Familiar with sales methodologies (e.g., MEDDIC, Sandler), able to leverage data and tools for meticulous pipeline management, and resilient when handling setbacks.</li> <li>Collaborative yet Competitive: Brings a team-first mindset with a strong drive to win and exceed personal goals.</li> </ul><h3>Benefits</h3><ul> <li>Compensation: Competitive salary, uncapped commission, and equity. NB: Salary range listed is base salary. Variable commission related comp is additional.</li> <li>Healthcare: Company-supported medical insurance.</li> <li>Always Remote: Work from anywhere within American time zones. </li> <li>Professional Development: Education stipends to support your growth.</li> <li>PTO &amp; Team Engagement: Four weeks of PTO, public holidays, and regular team events. <a href="https://www.linkedin.com/feed/update/urn:li:activity:7254170189229895680" target="_blank">Our last all-company off-site was in Mexico City.</a></li> </ul><h3>Equal opportunity statement</h3>Great Question is committed to providing a workplace free from discrimination or harassment. We expect every member of the Great Question community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included, and is afforded the respect and dignity they deserve.Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome.<h2> About the interview </h2><h3>Our Interview Process</h3><ul> <li> Stage 1: Application Screening - 30 mins <ul><li>A brief video interview for basic qualifications.</li></ul> </li> <li> Stage 2: Role-Play Exercise - 60 mins <ul><li>A mock sales pitch of your own tool to see how you pitch and handle objections.</li></ul> </li> <li> Stage 3: Collaboration Interview - 60 mins <ul><li>Prior to the interview you will submit a sales document they have previously created (e.g., a proposal, pitch deck, or product overview) that will guide the interview.</li></ul> </li> <li> Stage 4: Cultural alignment - 45 mins <ul><li>We’ll evaluate your cultural alignment with Great Question.</li></ul> </li> <li> Stage 5: Senior Leadership Interview <ul><li>Final interview with our CEO Ned to assess long-term fit and alignment with the mission.</li></ul> </li> </ul> Note - Each interview is sequential, so you’ll only move to the next round if you pass the previous one. After each interview, we’ll aim to notify you if you’re progressing within 48 hours of your interview taking place.

Great Question

Enterprise Account Executive

Technical Account ManagerWhat you can expectWe are looking for an amazing Technical Account Manager (TAM) with Contact Center experience to join our team. The ideal candidate will build impactful relationships with customers and internal partners alike, ensuring success with Zoom products and services. Your efforts will drive customer satisfaction and happiness.About the TeamThe TAM team plays a crucial role in improving the customer experience within Zoom. We build relationships, encourage product usage, and act as dedicated technical consultants for customers. We provide our customers with useful resources that will enable them to succeed with our solutions, we effectively manage internal procedures and work across departments. Our success is achieved by consistently implementing the strategies with a commitment to excellence.Responsibilities: <ul> <li>Serving as a technical subject matter expert on Zoom’s architecture and video/audio collaboration space.</li> <li>Partnering closely with the customer account team ( Account Executive and Customer Success Manager) to drive and strengthen the customer relationship</li> <li>Managing technical feature requests and requirements that are key to the customer’s success and process workflow.</li> <li>Developing a trusted- technical advisor relationship with customers and provide recommendations based on the Zoom product suite to address their business needs.</li> <li>Partnering with Customer Success Manager to notify customers about product enhancements and incremental product releases.</li> <li>Being the Voice of Customer internally within Zoom to drive prioritization of business needs for our customers, working with the assigned Customer Success Manager</li> </ul>What we’re looking for<ul> <li>Have experience (5+) in a client-facing technical role, ideally as a Technical Account Manager or Solutions/Sales Engineer.</li> <li>Have deep understanding of IP Telephony, SIP/H323, Audio/Video codecs, and experience troubleshooting network issues (e.g., firewalls, NAT, etc.).</li> <li>Have experience with video conferencing and UC tools such as Cisco/Tandberg, Polycom, Lifesize, Microsoft Lync/Office365.</li> <li>Have administration experience with Windows, Mac, and Linux.</li> <li>Be familiar with cloud CCaaS platforms like NICE, Genesys, Five9, etc., and contact center technologies (ACD, omnichannel, routing).</li> <li>Have experience with on-premise solutions like Genesys Engage, and understanding of telecom infrastructure including PBX, carriers, VoIP, and networking protocols like UDP/TCP/IP.</li> <li>Project management skills (PM but not required), with excellent communication, analytical, and problem-solving abilities to quickly resolve issues and drive customer satisfaction.</li> <li>Possessing certifications in Cisco (CCNA, CCNP, CCIE) and contact center-centric industry certifications are highly valued.</li> </ul>Salary Range or On Target Earnings:Minimum:$97 600,00Maximum:$225 700,00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.Note: Starting pay will be based on a number of factors and commensurate with qualifications &amp; experience.We also have a location based compensation structure; there may be a different range for candidates in this and other locationsAt Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!Anticipated Position Close Date:06/17/25Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click <a href="https://careers.zoom.us/benefits" target="_blank">Learn</a><a href="http://careers.zoom.us/benefits" target="_blank"> </a>for more information.About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment​At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an <a href="https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&amp;d=1127274756253361" target="_blank">Accommodations Request Form</a> and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.#LI-Remote

Zoom

Technical Account Manager

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a href="https://customers.twilio.com/" target="_blank"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to <a href="https://www.twilio.com/en-us/blog/open-work" target="_blank">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as our next Manager of Technical Partnerships on Twilio’s Emerging Technology and Innovation. About the job At Twilio, our team is dedicated to identifying, exploring, and developing disruptive new products and platforms that anticipate what the world will need three to five years ahead. We unite world-class product, engineering, design, and research talent to transform ambitious concepts into market-defining realities. We are looking for a passionate and strategic Manager of Technical Partnerships to drive the discovery, cultivation, and scaling of external technical partnership opportunities that will help Twilio shape the future of communications technology. Reporting to the VP of ETI, you will collaborate closely with product, engineering, research, and design teams, as well as external startups, technology leaders, and ecosystem partners. We are looking for someone who can help accelerate our path towards bold initiatives and forge relationships that can enable our technical experiments. Your success is measured not just by the products incubated, but by your ability to create a steady pipeline of validated future bets and elevate the organization’s long-term innovation capacity Responsibilities In this role, you’ll: <ul> <li> Partnership Strategy: Develop and execute a strategy for technical partnerships aligned with Twilio’s Horizon 3 innovation priorities (Next-gen communications, privacy/identity tech, and more)</li> <li> Sourcing &amp; Evaluation: Proactively scout, evaluate, and engage with startups, research labs, emerging platforms, and established technology leaders to identify high-potential partnership opportunities</li> <li> Technical Diligence: Assess the technical value, feasibility, and integration potential of prospective partner solutions</li> <li> Relationship Building: Cultivate deep, trusted relationships with external technical partners (startups, open source projects, universities, etc.), acting as Twilio’s primary point of contact</li> <li> Innovation Enablement: Collaborate on joint proofs-of-concept, co-investment pilots, and complex integrations that accelerate learning and market entry</li> <li> Market Intelligence: Stay ahead of industry trends, emerging technologies, and competitor activities; provide synthesized recommendations for investment and partnership</li> <li> Ecosystem Representation: Represent Twilio at industry events, conferences, and innovation forums, evangelizing our vision and cultivating partnership opportunities</li> </ul> Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: <ul> <li> Education &amp; Experience: Bachelor’s degree in a technical field (Computer Science, Engineering, etc.) or equivalent; MBA or advanced degree a plus. 5+ years in technology partnerships, business development, technical program management, or related fields</li> <li> Technical Acumen: Strong understanding of software, APIs, cloud platforms, and emerging technologies (AI, IoT, blockchain, etc.), with the ability to converse at a deep technical level</li> <li> Deal Experience: Demonstrated track record of sourcing, negotiating, and executing technical partnerships, pilots, or co-development initiatives</li> <li> Strategic Mindset: Passion for innovation, with the ability to balance blue-sky thinking with rigorous assessment of technical and commercial viability</li> <li> Influence &amp; Communication: Exceptional communication, relationship management, and stakeholder engagement skills; proven ability to influence technical and executive stakeholders</li> <li> Self-starter: Comfort in ambiguity and fast-paced environments; entrepreneurial spirit and bias for action</li> </ul> Desired: <ul> <li>Strong network among startups, VCs, and research communities in relevant domains.</li> <li>Experience in early-stage product/technology incubation or venture studio models.</li> <li>Prior experience in large-scale communications, CPaaS, or SaaS environments.</li> </ul> Location This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $167,760.00-$209,700.00</li> <li>Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $177,680.00-$222,100.00.</li> <li>Based in the San Francisco Bay area, California: $197,400.00-$246,700.00.</li> <li>This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information Applications for this role are intended to be accepted until 6/20/25 but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio

Manager of Technical Partnerships

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Description Summary: At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world. How would you like to make a difference everyday by empowering business owners with business lending solutions to help them reach their greatest potential? We are looking for self-directed movers and shakers to engage with business owners, solve problems and close deals in our fast-paced environment with confidence. If that describes you, keep reading for more details about this position. Summary: PayPal is seeking high potential, performance driven people to join the Global Merchant Lending Inside Sales Team. This represents an exciting opportunity to join, learn and grow with a team that is empowered to innovate constantly and to compete fiercely and to thrive in a culture that allows for career growth opportunities and be part of an industry leading company. As a member of the Global Merchant Lending Inside Sales Team at PayPal, you will contribute by facilitating loans in PayPal’s growing merchant lending market and create exceptional relationships with business owners who are interested in acquiring additional capital to grow their business by building rapport and developing trust to understand their borrowing needs. If you're ready to take up our global challenge, bring your passion, experience, and vision to the team at PayPal. We are proud to work here. You will be, too. Job Description: Responsibilities: <ul> <li>Actively engage business owners who are interested in funding for their business</li> <li>Build exceptional relationships with business owners by establishing rapport and developing trust to understand their borrowing needs</li> <li>Listen attentively to customer needs and concerns; demonstrate empathy while overcoming customer objections</li> <li>Demonstrate a strong ability to close the deal while maintaining a high level of customer satisfaction</li> <li>Meet and exceed established sales and quality goals</li> <li>Utilize Salesforce to log, track and maintain customer records</li> <li>Embrace PayPal’s Culture and Values and be passionate about providing a world class customer experience </li> </ul>Preferred Qualifications: <ul> <li>Bachelor’s degree or equivalent practical work experience</li> <li>Prior experience in sales, account management or inside sales within a B2B environment or marketing, financial services, or business development experience</li> <li>Superb interpersonal skills and the ability to build relationships and trust quickly over the phone</li> <li>Competitive nature with a strong passion and work ethic to exceed personal and professional goals</li> <li>Ability to work collaboratively and effectively, both on a team and individually, in a high energy, ever-changing, dynamic sales environment</li> <li>Must be quality and detailed oriented with strong working knowledge of the internet, e-commerce, and suite of Microsoft Office products</li> <li>Strong communication skills to enable positive interaction with business owners and all levels and functions within the organization</li> <li>Proven experience adapting and thriving in a constantly changing environment </li> </ul>Our world-class culture is something we’re proud of. We’re committed to creating a thriving and inclusive workplace with great benefits including: <ul> <li>Medical, dental and vision </li> <li>Help with your Medical Plan </li> <li>Health Savings Account</li> <li>Wellness Coaching</li> <li>Employee Assistance Program</li> <li>Emotional Wellness 24/7 Support</li> <li>401K</li> <li>Employee Stock Program</li> <li>Financial Coaching</li> <li>Flexible Spending Accounts</li> <li>Retirement Planning</li> <li>Life, Accident, Disability Insurance</li> <li>Paid Time off</li> <li>Sabbatical</li> <li>Educational Assistance</li> <li>Fertility Benefits</li> <li>Adoption Support</li> <li>Dependent Care FSA</li> <li>Child &amp; elder care resource</li> <li>New Parent Resources</li> <li>Relocation Benefits </li> </ul>For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies. PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at <a href="mailto:paypalglobaltalentacquisition@paypal.com" target="_blank">paypalglobaltalentacquisition@paypal.com</a>. PayPal is committed to fair and equitable compensation practices. Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience. The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit <a href="https://www.paypalbenefits.com" target="_blank">https://www.paypalbenefits.com</a>. The U.S. national hourly pay range for this role is PayPal is committed to fair and equitable compensation practices. Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience. The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit <a href="https://www.paypalbenefits.com" target="_blank">https://www.paypalbenefits.com</a>. The U.S. national hourly pay range for this role is $27 to $53 For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations. Our Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you. We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit <a href="https://www.paypalbenefits.com" target="_blank">https://www.paypalbenefits.com</a> Who We Are: To learn more about our culture and community visit <a href="https://about.pypl.com/who-we-are/default.aspx" target="_blank">https://about.pypl.com/who-we-are/default.aspx</a> Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at <a href="mailto:paypalglobaltalentacquisition@paypal.com" target="_blank">paypalglobaltalentacquisition@paypal.com</a>. Belonging at PayPal: Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. Any general requests for consideration of your skills, please Join our Talent Community. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply. Notice to Applicants and Employees who reside within New York city. Click <a href="https://careers.pypl.com/Contact-Us/default.aspx" target="_blank">https://careers.pypl.com/Contact-Us/default.aspx</a> to view the notice. REQ ID R0113136

PayPal

Merchant Lending - Account Executive

Job Description:Pluralsight is seeking a Senior Director of Demand Generation to lead B2B marketing strategy and execution, partnering with regional sales teams to drive pipeline and revenue growth. This role will define and implement demand gen strategies for our enterprise B2B business, overseeing awareness, pipeline generation, and revenue acceleration.Reporting to the VP of B2B Marketing, the ideal candidate has extensive demand generation experience, thrives in a data-driven environment, and is skilled in scaling lead generation programs using modern AI technologies!Who you’re committed to being:<ul> <li>Self-motivated and committed to achieving goals.</li> <li>An entrepreneurial self-starter who can take charge, motivate colleagues, and manage competing priorities.</li> <li>Not afraid to be yourself, experiment, make mistakes and learn from them, ask questions, or voice your concerns</li> <li>When communicating you are self-aware, insightful, and proactive.</li> <li>An innovative problem-solver who understands our customers' evolving difficulties and how to map our solution to solve their challenges.</li> <li>Must possess a positive, always helpful/servicing attitude, can lead time-based stress and display calmness and composure in uncertain and strenuous situations.</li> <li>A mentor and coach who operates with powerful behaviors of being accountable for excellence and seeking context with intent.</li> <li>Has a curiosity for data and enjoys measuring results and uncovering trends.</li> </ul>What you’ll do:<ul> <li>Lead and execute a comprehensive B2B demand generation strategy across all segments (SMB, Commercial, Enterprise, Strategic) to drive qualified pipeline and revenue growth.</li> <li>Own and optimize the entire marketing funnel—from awareness to bookings—leveraging data-driven insights to maximize ROI, channel performance, and attribution accuracy.</li> <li>Drive pipeline growth through orchestrated digital, media, ABM, field marketing, and sales-aligned tactics (e.g., blitz campaigns)</li> <li>Influence media campaign strategy in partnership with internal teams; recommend targeting and budget allocations based on performance, pipeline impact, and strategic priorities.</li> <li>Partner closely with Sales, RevOps, and BDR teams to enhance lead quality, improve speed-to-lead, increase conversion rates, and accelerate pipeline velocity.</li> <li>Leverage AI and MarTech tools to drive targeting, personalization, content engagement, and overall campaign effectiveness.</li> <li>Create and maintain tight relationships with sales leaders working collaboratively to ensure they are informed and aligned with marketing activities.</li> <li>Use segmentation, intent data, ICP targeting, and A/B testing to continuously refine messaging and program performance.</li> <li>Recommend and implement improvements in lead capture flows to drive higher conversion from high-intent visitors.</li> <li>Generate MOP through intent-based ABM strategies, utilizing Demandbase data and a persona-driven journey framework.</li> <li>Collaborate cross-functionally with Media, Digital, Integrated, Brand, Product Marketing, Field, Events, and Marketing Ops to activate programs across the buyer journey.</li> <li>Expertise incorporating field &amp; event prospects into full funnel marketing programs to optimize lead conversion into MOP</li> <li>Manage and mentor a high-performing global team, fostering professional growth, operational excellence, and scalable program execution.</li> <li>Translate KPIs, market insights, and business goals into actionable campaign strategies that deliver measurable impact.</li> <li>Cultivate deep partnerships with enterprise sales teams to support strategic account growth with targeted marketing efforts.</li> <li>Provide proactive, strategic support to internal stakeholders, ensuring marketing initiatives align with broader business objectives.</li> </ul>Experience you’ll bring:<ul> <li>Proven ability to lead and drive business growth for entire regions/segments.</li> <li>Strong experience working cross-functionally across sales, business development, integrated marketing, customer marketing, and marketing operations.</li> <li>Excellent understanding of how to analyze and optimize conversion rates across the sales and marketing funnel.</li> <li>Extensive experience using CRM systems (e.g., Salesforce), marketing automation (e.g., Marketo), ABM tools (e.g., DemandBase), and data tracking (e.g., Tableau).</li> <li>Proven success using AI-powered tools and platforms to enhance targeting, personalization, and campaign performance</li> <li>Demonstrable success managing demand gen programs across earned (SEO/GEO, website, email), paid (search, events, social), and owned channels (web, webinar, podcast).</li> <li>Experience implementing specific strategies to improve Speed to Lead and reduce time to qualified pipeline</li> <li>Experience building structure, process and accountability into all marketing programs and activities</li> <li>Proven success in working closely with BDR and Sales teams achieving prospect acquisition goals and achieving growth within target accounts</li> <li>Data acquisition and management knowledge to support lead capture, nurturing and outbound campaigns.</li> <li>Highly quantitative with a very strong understanding of data.</li> <li>A desire to work both at a strategic level and tactically on projects and campaigns.</li> </ul>Requirements:<ul> <li>Requires a minimum of 12 years of related or equivalent experience; or 8+ years and an advanced degree.</li> <li>6-8 years of marketing experience in a demand generation leadership role, preferably in the B2B enterprise software space or a complex technical market with longer sales cycles.</li> <li>Excellent decision-making skills in regards to allocating marketing spend.</li> <li>Excellent organizational and project management skills, able to manage multiple projects and tight deadlines.</li> <li>Exceptional written, verbal, and interpersonal communication skills</li> </ul>Why you’ll love working here:<ul> <li>We’re a blended workplace, where team members work remotely or in a hybrid setup depending on their role and location</li> <li>We’re mission driven and guided by our culture pillars</li> <li>We have a strong commitment to diversity and belonging</li> <li>We cultivate a culture of trust, autonomy, and collaboration</li> <li>We’re lifelong learners and champion team member growth and advancement</li> <li>We’ve got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.</li> </ul>About us:Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today’s tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. Pluralsight provides highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster.Physical and Mental Requirements:Work is performed in an office (or home office) environment and requires the ability to operate office equipment and keyboards. Sedentary work. Repetitive work. Ability to perform tasks related to documentation, data analysis, transcription and extensive content analysis. Learn new tasks, remember processes, complete tasks independently, and make timely decisions in the context of a workflow.EEOC StatementBring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age or protected veteran status. Pluralsight will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please visit the <a href="https://www.pluralsight.com/careers" target="_blank">bottom of our website</a> to learn how to request an accommodation.For more information on Pluralsight’s commitment to building a more diverse and inclusive workforce, please review our most recent Diversity, Equity, Inclusion and Belonging report <a href="https://www.pluralsight.com/about/diversity-and-belonging" target="_blank">here</a>.The annual US base salary range for this role is $142,100- $ 197,300 USD. Pluralsight's pay ranges vary based on work location. Talent Acquisition can share more detail during the hiring process when applicable. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. In addition to the base salary, this role may also be eligible for benefits and bonuses.Applications must be submitted within 90 days after the initial posting date to be considered.Please be aware of recruiting scams that may impersonate Pluralsight. These unauthorized parties may use our name, logo, and employee information to solicit personal information or payments from job seekers under the guise of employment offers. Please note the following:<ul> <li>Pluralsight will only contact candidates through official channels, such as emails from the @pluralsight.com domain or direct messages via our verified profiles (e.g., LinkedIn).</li> <li>We will never request payment, banking information, or personal documents (such as your social security number or passport) as part of the application process.</li> <li>All legitimate Pluralsight job openings are posted on our <a href="https://www.pluralsight.com/careers" target="_blank">Careers page</a>, and our hiring process is outlined in detail on our <a href="https://www.pluralsight.com/careers/how-we-hire" target="_blank">How We Hire</a> page.</li> </ul>If you receive a suspicious message claiming to be from or about Pluralsight, we encourage you to contact us directly via <a href="mailto:recruiting@pluralsight.com" target="_blank">recruiting@pluralsight.com</a> to verify its authenticity.#LI-Remote #LI- MW1

Pluralsight

Sr Director,  B2B Demand Generation

Location: Must live within a commutable distance of the Tampa, FL, Cary, NC, Bridgewater, NJ, Warwick, RI, office Once a month in office for meetings Insight CoPilot Product Owner <ul type="disc"> <li>Serve as Product Owner for the core capabilities of the Agent Desktop (Salesforce) system that supports MetLife Global Customer Service and Operations.</li> <li>Lead deep strategic vision and initiatives focused on leveraging Artificial Intelligence (AI) to enhance customer and Contact Center associate experiences, optimizing tools such as Co-Pilot, post-call wrap/import speech analytics, and tracking data utilization of Co-Pilot.</li> <li>Drive an advanced understanding of Salesforce CoPilot capabilities, ensuring alignment with business strategies and key performance indicators (KPIs) to achieve impactful outcomes.</li> <li>Architect and execute comprehensive Artificial Intelligence (AI) strategies that translate to achieving crucial KPIs (e.g., AHT) and other Objective Key Results (OKRs), drawing valuable insights to facilitate informed decision-making and next steps.</li> <li>Oversee and guide the progression of CRM (Salesforce) product stories throughout sprints and iterations, proactively resolving issues and removing blockers to ensure smooth development.</li> <li>Formulate and execute a strategic plan for the roll-out/release of new features and functionalities, defining, measuring, and reporting on product analytics, performance, and success metrics.</li> <li>Collaborate with Application Development to lead innovative discovery processes on new concepts, determining and refining business and customer value based on technical feasibility.</li> <li>Participate in cross-functional system demos, review UAT, ensure thorough post-production check-outs, and monitor/prioritize post-production issues.</li> <li>Actively engage with business owners and leaders to discuss strategic business initiatives, recommending cutting-edge AI technology solutions to support and propel those strategies forward.</li> <li>Cultivate and manage relationships with multiple stakeholders including Contact Center LOBs, Digital, Application Development, Risk/Security, and more, ensuring strategic alignment and collaboration.</li> <li>Structure and drive complex and dynamic projects, bringing clarity and definition to undefined or fluid initiatives.</li> </ul> Technical &amp; Professional Skills Required <ul type="disc"> <li>Possess a Design Thinking Mindset: Expertise in developing Personas, Journey Maps, Story Maps, writing User Stories, and defining Acceptance Criteria.</li> <li>Advanced knowledge of Agile Methodologies; Agile Product Owner certification preferred.</li> <li>Experience with Agile and DevOps methodologies, including Backlog Grooming and Sprint Planning.</li> <li>Proficient in using Collaboration Tools including Miro, Azure DevOps, SharePoint, Microsoft Teams, Microsoft PowerPoint, and Microsoft Visio.</li> <li>Expert level knowledge of Salesforce Co-Pilot capabilities.</li> <li>Comprehensive understanding of the benefits of Co-Pilot for enhancing associate and customer satisfaction, boosting knowledge, reducing call misdirects, improving user experience, achieving cost savings, and decreasing average handle/call time.</li> <li>Ability to identify needed enhancements through metric analysis and quantify expected outcomes.</li> <li>Exceptional communication, organizational, and planning skills.</li> <li>Proven ability in Stakeholder Management.</li> </ul> Experience Required <ul type="disc"> <li>3+ years’ current experience working within a complex Salesforce - Lightning development environment</li> <li>3+ years’ current experience working on a Scrum and/or Agile team as Product Owner</li> <li>3+ years’ experience with creating documentation for communication with varied audiences</li> <li>2+ years’ experience working on complex development projects</li> <li>Location: Bridgewater, NJ; Cary, NC; Warwick, RI; or Tampa, FL</li> </ul> Experience Preferred <ul><li>3+ years call center experience</li></ul>

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