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About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. <h2>The Role</h2> The Customer Success Advocate II is a customer-facing role that ensures our small and medium-sized customers are wildly successful in delivering on their critical business objectives through leveraging their current Lumen solutions. This is accomplished by viewing our products from the customers’ perspective, monitoring early indicators of customer health, proactively addressing their concerns, and helping them better use our technology to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly. <h2>The Main Responsibilities</h2> • Implement customer success plans using standardized journey templates to set customer expectations and ensure they are prepared for key milestones through the lifecycle (Get, Use, Pay &amp; Renew), reinforce ecosystem hand-offs, and empower customers to self-serve • Leverage and manage overall customer metrics, which include customer usage data, health indicators (disconnects, credits, orders, churn propensity scores, NPS), and renewal dates with a holistic view that aligns with customer objectives/success metrics • Evaluate current product and portal adoption maturity level (depth and breadth) and address roadblocks by leveraging digital marketing slicks, adoption articles and other templates • Know the Lumen portfolio offerings well enough to recognize a potential opportunity for expansion and ask appropriate questions to further qualify the opportunity, partnering closely with sales • Implement revenue management practices, driving accountability and alignment of our operations and financial goals; revenue retention and growth strategies which include value realization, renewal execution, risk management and customer growth/expansion • Communicate, escalate, and drive mitigation plans cross-functionally to de-risk accounts; handle urgent customer concerns and escalate internally when necessary (i.e., Service Improvement Plans) • Partner with sales, delivery &amp; support to ensure successful deployment of solutions and services including periodic first bill reviews and audits to minimize billing disputes • Responsible for renewal and re-rate implementation via contract end-date management, leveraging renewals to influence customer technology evolution while incorporating on-net migrations that improve Lumen profit margins <h2>What We Look For in a Candidate</h2> • Experience: 3+ years customer success or account management experience • Education Level: Bachelor's Degree or equivalent work experience • Experience working with and supporting enterprise customers, evaluating, and responding to needs with empathy and integrity • Excellent communication and interpersonal skills with ability to build relationships within customer accounts • Ability to proactively problem solve, make decisions on issue resolution while effectively negotiating directly with the customer and internally on their behalf • Technical aptitude to learn data networking technologies, products, and features • A high level of accuracy and attention to detail with good organizational capabilities • Ability to interpret customer data points and insights, prioritize and respond accordingly • Prioritize and manage multiple workstreams and task lists with strong time management skills • Ability to quickly learn various software, web-based platforms, and systems in accessing data • Working knowledge of MS Office suite <h2>Compensation</h2> This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $54,579.00 - $72,765.00 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $57,309.00 - $76,409.00 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $60,039.00 - $80,042.00 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: <ul> <li><a href="https://jobs.lumen.com/global/en/benefits-statement" target="_blank">Benefits</a></li> <li><a href="https://jobs.lumen.com/global/en/compensation-information" target="_blank">Bonus Structure</a></li> </ul> #LI-JB1 <h2>What to Expect Next</h2> Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date. Requisition #: 337333 Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Application Deadline 03/21/2025

CenturyLink

Customer Success Advocate II

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. <h2>The Role</h2> Lumen is looking for a driven, and analytical Senior Lead Generation representative to drive the first interaction with prospective Lumen customers and be the key to Lumen’s success. As a Senior Lead Generation representative, you will help Lumen prospects and customers digitally connect their people, data and applications quickly, securely and effortlessly by understanding their business issues, and demonstrating the unique benefits of solving them with Lumen. The ideal candidate is customer obsessed, results oriented and a strong communicator. To be successful, this candidate should have the proven ability to communicate effectively, actively listen, maintain rigor, manage relationships, and follow up with stakeholders. Your primary responsibility will be to contact Lumen prospects and customers in a timely manner, identify and qualify leads and will engage with the customers in the early stages of their journey with Lumen. Ultimately, contributing to our wider Sales team and driving the rhythm of our business. Our Lumen Demand &amp; Lead Generation team takes pride in an inclusive culture and furthering a culture of inclusion and support. You will receive tailored education, training, and mentorship that will enable you to grow, learn, and be successful. We operate with culture of teamwork, trust and transparency, value work-life balance and encourage growth. We care about your career growth and strive engage you and develop into a better-rounded contributor. This role offers numerous career advancement paths within Lumen <h2>The Main Responsibilities</h2> <ul type="disc"> <li>Identify and develop new business opportunities</li> <li>Interact with IT decision makers in large enterprise size businesses</li> <li>Understand industry themes, customer priorities, and business positioning</li> <li>Develop a broad understanding of the Lumen portfolio of solutions/products, communicate the value proposition, deliver elevator pitches and key messaging as needed to progress the conversation and improve conversation/meetings percentage</li> <li>Have a BANT (Budget, Authority, Need, Timing) qualified discussion</li> <li>Set up a future conversation with the sales team and the prospect based on your efforts</li> <li>Maintain knowledge of emerging trends, technologies, and regulations in the industry</li> </ul> <h2>What We Look For in a Candidate</h2> <ul type="disc"> <li>3-5 year experience in a Lead Gen and/or Sales role with significant efficiency, volume and quality demands</li> <li>Being comfortable on the phones, performing research on companies before calling</li> <li>Identify and develop new business opportunities</li> <li>Interact with IT decision makers in large enterprise size businesses</li> <li>Understand industry themes, customer priorities, and business positioning</li> <li>Develop a broad understanding of the Lumen portfolio of solutions/products, and necessary knowledge to progress the conversation and improve conversation/meetings percentage</li> <li>Have a BANT (Budget, Authority, Need, Timing) qualified discussion</li> <li>Maintain knowledge of emerging trends, technologies, and regulations in the industry </li> <li>Working knowledge of Salesforce is preferred</li> </ul> <h2>Compensation</h2> This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $50,862.00 - $67,809.00 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $53,403.00 - $71,201.00 in these states: CO HI MI MN NC NH NV OR RI $55,944.00 - $74,592.00 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: <a href="https://jobs.lumen.com/global/en/benefits-statement" target="_blank">Benefits</a> <a href="https://jobs.lumen.com/global/en/compensation-information" target="_blank">Bonus Structure</a> <h2>What to Expect Next</h2> Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date. Requisition #: 336972 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our <a href="https://jobs.lumen.com/global/en/faq" target="_blank">FAQ page</a>. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Application Deadline 03/01/2025

Sr Sales Development Rep

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. <h2>The Role</h2> As a Salesforce Field Service Sr Lead Software Engineer, you will be responsible for designing, building, and maintaining scalable, secure, and reliable Salesforce solutions for field operations. This role involves providing technical leadership and direction to a team of developers in the creation, delivery, and integration of complex software solutions that meet business requirements. You will work closely with cross-functional teams to gather requirements, design solutions, and ensure the successful delivery of projects. Additionally, you will participate in the design, evaluation, and selection of IT solutions for specific business needs in accordance with the architectural direction. This professional effectively communicates the return on investment (ROI) of technical solutions that align with the customer's business objectives. You must be a US Citizen or Permanent Resident / Green Card for consideration on this position. <h2>Location</h2> The professional in this position may work from home in the USA. Ideally you reside within the Central Time or Mountain Zone near Dallas Texas or Denver Colorado to conveniently meet with the Team and Clients. <h2>The Main Responsibilities</h2> <ul> <li>Design and implement solutions on Salesforce Field Service (FSL) and the SFS Mobile App, ensuring alignment with telecom industry requirements</li> <li>Customize Field Service Lightning components, including Work Orders, Service Appointments, and Resource Schedules.</li> <li>Develop scalable solutions using Apex, Lightning Web Components (LWC), and Visualforce</li> <li>Integrate Salesforce Field Service with third-party systems using APIs, middleware, and event-driven data models.</li> <li>Optimize scheduling and routing configurations to meet telecom-specific field service needs.</li> <li>Participate in end-to-end implementations, including requirements gathering, solution design, development, and deployment.</li> <li>Conduct workshops to align technical solutions with business goals and KPIs.</li> <li>Provide on-call support, troubleshooting, and issue resolution for the SFS Mobile App.</li> <li>Identify and implement process improvements leveraging AI and analytics to optimize field service efficiency.</li> <li>Work closely with business stakeholders to translate telecom field service requirements into technical specifications.</li> <li>Deliver training and documentation for end-users and administrators</li> <li>Effectively communicates and presents to both technical and nontechnical stakeholders the technical benefits of the solutions along with the alignment with the overall business objectives. </li> <li>Understand and communicates the return on investment of the overall solutions </li> </ul> <h2>What We Look For in a Candidate</h2> <ul> <li>Five years of Salesforce development experience building LWC, Flows, Triggers, Visualforce pages, Apex classes, SOQL, Custom objects etc.</li> <li>Two plus years of experience in Salesforce Field Service and SFS Mobile App development</li> <li>Salesforce developer/architect certification is a plus </li> <li>Eight plus years of software development experience</li> <li>In depth knowledge of Salesforce development best practices, processes, governor limits etc.</li> <li>Experience with Service Cloud, advanced apex coding, controllers, triggers, platform events</li> <li>Integration experience using REST/SOAP APIs and middleware (e.g., MuleSoft or Informatica).</li> <li>Automate the deployments by building the CI/CD pipelines using the Lumen DevSecOps toolchain and processes</li> <li>Integrate apps with enterprise monitoring tools, support systems, log platforms and build system health dashboards for visibility and traceability</li> <li>Experience building applications with Java, Spring Boot, .Net or other related technologies</li> <li>Experience building distributed applications utilizing Apache or Confluent Kafka</li> <li>Working knowledge of AppDynamics, BigPanda &amp; Splunk for monitoring, alerting, and centralized logging of applications and service</li> <li>Knowledge of telecom-specific data models and carrier integrations</li> <li>Strong Presentation and Communication Skills </li> <li>Bachelor’s degree in a related field or equivalent years of related experience </li> <li>Understanding of agile methodologies and DevOps practices is a plus </li> <li>Experience with data migrations in telecom settings is a plus </li> <li>Knowledge of SAFe framework is a plus </li> <li>Experience with AI tools and automation strategies in Field Service is a plus </li> </ul> <h2>Compensation</h2> This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $129,639.00 - $172,852.00 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $136,121.00 - $181,494.00 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $142,603.00 - $190,137.00 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: <ul> <li><a href="https://jobs.lumen.com/global/en/benefits-statement" target="_blank">Benefits*</a></li> <li><a href="https://jobs.lumen.com/global/en/compensation-information" target="_blank">Bonus Structure</a></li> </ul> Requisition #: 336625 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our <a href="https://jobs.lumen.com/global/en/faq" target="_blank">FAQ page</a>. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Application Deadline 03/18/2025

Senior Lead Software Engineer Salesforce Field Services

Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.At Workday, we value our candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.About the TeamWorkmates pride themselves on winning while having fun! That means supporting each other while driving accountability for outstanding results and performance. This team is no different. Everything we do encourages a brighter work day for all. The Solutions Consultant team at Workday helps the company to continue to grow by balancing integrity and innovation, ensuring Workmates have the environment to bring their best self, and get better by pushing and developing themselves and the Workmates around them.About the RoleAs a Senior Solution Consultant selling the Evisort solution, you will play a pivotal role in guiding the world's largest and most strategic companies through their contract digital transformation. You will work closely with senior executives, including General Counsels, Heads of Procurement, IT leaders, Legal Ops Executives, Sales Executives, Compliance Officers, and others, to understand their business needs. Solution Consultants take those requirements and match them to Evisort's AI capabilities. Your expertise will help clients develop understanding and passion for how AI can transform the way they manage contracts, and help clients build a compelling vision and value case for using AI to redefine their contract management.About the Evisort SolutionOur solution provides groundbreaking AI technology that automatically analyzes contracts and other documents to extract key information and make them searchable, simplifying decision-making while helping to reduce costs and manage risk. We automate manual work, facilitate teamwork, and streamline operations so businesses can make better decisions with better data, accelerate deal making, and manage contracts with a fraction of the effort.Key Responsibilities:<ul> <li>Provide tailored demonstrations of the Evisort platform to prospective customers to support the sales cycle.</li> <li>Engage with major enterprises to understand their business requirements and identify and explain how these requirements map to Evisort's AI technology. This may involve educating potential customers on the current state of AI technology and what this makes possible for their business.</li> <li>Build tailored presentations and run enterprise-grade proof of concepts demonstrating Evisort’s efficiency for sophisticated use cases, including supplier management, quote to cash, regulatory and policy compliance, and legal diligence</li> <li>Collaborate with senior company leaders to build a vision and value case for using our solution in contract transformation.</li> <li>Serve as a strategic advisor and thought partner to major customers, helping them expand and scale their use of Evisort's solutions.</li> <li>Apply Evisort's configurable AI solutions, including its contract-specific LLM capabilities and innovative Document X-Ray product, to build solutions for healthcare, finance, high tech, media and entertainment, and other industries</li> </ul>About YouBasic Qualifications:<ul> <li>5 - 10+ years of proven experience of solution consulting or similar sales-oriented strategic client engagement experience, particularly with senior business or legal professionals.</li> <li>5 - 10+ years of demonstrated ability to diagnose and frame complex problems in an understandable way, prepare and present product demonstrations, decks, and proposals to senior executives, propose actionable solutions and a path forward, and get customer consensus.</li> </ul>Other Qualifications:<ul> <li>Prior experience with law or the legal function within businesses (or technologies serving these functions), with the ability to speak peer-to-peer with senior legal professionals.</li> <li>Strong strategic vision and the ability to develop and present arguments for AI-driven contract transformation.</li> <li>Understanding of AI technology and Large Language Models and their application to contract and document management or related fields.</li> <li>Passionate about applying AI to sophisticated legal and business transformation processes.</li> <li>Comfortable working in a fast-paced environment, with a willingness to pitch in and tackle broad responsibilities beyond core duties to set clients up for success.</li> <li>Excellent communication and social skills, with the ability to build positive relationships with clients and internal teams.</li> <li>Passionate about having a broad impact on the company's growth.</li> </ul> Workday Pay Transparency StatementThe annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please <a href="https://workdaybenefits.com/us/welcome-to-workday-benefits/prospective-workmates" target="_blank">click here</a>.Primary Location: USA.NY.Home Office Primary Location Base Pay Range: $126,000 USD - $189,000 USD Additional US Location(s) Base Pay Range: $126,000 USD - $189,000 USDIf performed in Colorado, the pay range for this job is $ - $ USD based on min and max pay range for that role if performed in CO.The application deadline for this role is the same as the posting end date stated as below: 03/17/2025 Our Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

Workday

Senior Solution Consultant - Evisort

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. <h2>The Role</h2> The Lead Engineer is a highly skilled Network and Security Engineer within Lumen’s Enterprise Operations, Managed Services team. The role is focused on technical leadership and engineering tasks within network and security operations, as well as consulting on architectural planning and design. The ideal candidate is a mature technologist with a deep understanding of network and security infrastructure, protocols and appliances. A cultural fit will involve commitment to collaboration and inclusivity, a proactive approach to problem-solving, a dedication to continuous learning, a genuine passion for innovation, the courage to always advocate for what you believe is best for Lumen and its customers/partners, and the ability to adapt in our dynamic and fast-paced industry. <h2>Location</h2> This is a work from home position within the US. <h2>The Main Responsibilities</h2> <ul> <li>Technical leadership throughout network and security operations engineering, in an ITIL framework (Incident, Request, Change and Problem management) </li> <li>Daily review and action of Incident, Request and Change backlog </li> <li>Collaborate on Reason for Outage reports (documents containing detailed feedback on priority incident resolutions, ensuring resolutions are properly documented and learned from) </li> <li>Configuration and optimization of performance and availability monitoring tools </li> <li>Create and maintain documentation which helps facilitate deep and broad understanding of the supported environment (Visios, KB articles, Change Management Templates, Configuration Templates, Alert Instructions, etc.) </li> <li>Configure and manage Cisco switching and routing solutions, including Wireless LAN Controllers and Access Points </li> <li>Configure and manage Fortinet switching and routing solutions </li> <li>Configure and manage F5 load balancer LTM and GTM solutions. </li> <li>Deploy and maintain Firewalls, including Palo Alto, ASA, FTD and FortiGate firewalls. Security policy as well as intrusion detection and prevention systems. </li> <li>SD-WAN Skills (Multi-vendor knowledge – Primary: Palo Alto, Secondary: Fortinet, Tertiary: Versa, Viptela etc.) </li> <li>Assist in network architecture and planning tasks </li> <li>Release management (code upgrades) </li> <li>Conduct regular security assessments and audits to identify vulnerabilities and implement corrective actions. </li> <li>Conduct regular vulnerability scans and penetration tests to identify and mitigate security risks. </li> <li>Respond to security incidents and breaches, performing root cause analysis and implementing corrective actions</li> </ul> <h2>What We Look For in a Candidate</h2> <ul> <li>Multi-vendor expertise within switching and routing domain (Cisco, Fortinet)</li> <li>Proficiency in configuring and managing firewalls, including Cisco ASA, Cisco FTD, Palo Alto and FortiGate</li> <li>Strong knowledge of Intrusion Detection and Prevention systems</li> <li>Experience with Cisco Wireless Access Points and Controllers</li> <li>Experience with F5 load balancing</li> <li>Excellent problem-solving and analytical skills</li> <li>Strong communication and interpersonal skills</li> <li>Relevant certifications (e.g., CCNP, CCIE, PCNSE, NSE) are a plus</li> </ul> <h2>Compensation</h2> This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $103,711 - $138,281 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $108,896 - $145,195 in these states: CO HI MI MN NC NH NV OR RI $114,082 - $152,109 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: <a href="https://www.lumenbenefits.com/httpdocs2/index.html" target="_blank">Benefits</a> <a href="https://jobs.lumen.com/global/en/compensation-information" target="_blank">Bonus Structure</a> Requisition #: 336176 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our <a href="https://jobs.lumen.com/global/en/faq" target="_blank">FAQ page</a>. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Application Deadline 01/25/2025

Lead Engineer

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. <h2>The Role</h2> A seasoned sales professional responsible for developing and enhancing their assigned territory through new sales and brand awareness within a defined territory. Expected to sell the Lumen portfolio of products, services and solutions from a desk-based position, with some field engagement, targeting mostly new logo acquisition and development through well-supported sales and prospecting motions. As part of the professional growth and development, the role may require mentoring and coaching of 1-3 account managers/teammates as part of a leadership path within the company. <h2>The Main Responsibilities</h2> <ul> <li>Desk-based prospecting, selling and account management into assigned customers. Prospect and qualify through calls, emails, social media, internal marketing campaigns, call blitzes, follow up, etc. Meet assigned monthly sales quotas.</li> <li>Deliver a strong value proposition during consultative and transactional selling approaches that maximize sales revenue. Leverage the broader sales resource eco-system to drive high impact opportunities.</li> <li>Prepare agendas for every customer call, conduct strong customer meetings and identify opportunities from every sales call. </li> <li>Engage internal resources and support personnel to provide an exceptional customer experience. Proactively solve sales obstacles and customer challenges.</li> <li>Effectively navigate company systems and tools to provide customers with timely quotes, follow up.</li> <li>Maintain updated sales stages and accurate notes in Salesforce.com.</li> <li>Take ownership in the sales performance and success outcomes of your mentored peers through weekly meetings, individual training and coaching. Create and maintain account plans as required.</li> <li>Provide activity reports as required, forecast and commit monthly sales volume accurately. </li> <li>Mentor teammates and lead by example with a strong attitude, high energy and leadership characteristics.</li> <li>Enhance and develop knowledge of new technologies and selling points to build strong career and serve as effective resource to your customers.</li> </ul> <h2>What We Look For in a Candidate</h2> <ul> <li>5-7+ years sales experience</li> <li>Experience selling telecom/telecom solutions, experirence has a team leader</li> <li>Advanced sales experience in a similar desk-based or inside/outside role. Experience selling similar products and solutions.</li> <li>Ability to conduct an efficient sales call or web-conference.</li> <li>History developing new accounts and opening new sales territories.</li> <li>Work with urgency through all aspects of the sales cycle through closing.</li> <li>Work daily with integrity and follow the Lumen Unifying Principles.</li> <li>Persuasive selling skills and prospecting skills (cold calling, e-mail, social media, etc).</li> <li>Positive, effective communicator. A team player and open to coaching opportunities.</li> </ul> <h2>Compensation</h2> This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $54,170.00 - $72,219.00 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $56,879.00 - $75,831.00 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $59,588.00 - $79,443.00 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: <ul> <li><a href="https://jobs.lumen.com/global/en/benefits-statement" target="_blank">Benefits</a></li> <li><a href="https://jobs.lumen.com/global/en/compensation-information" target="_blank">Bonus Structure</a></li> </ul> <h2>What to Expect Next</h2> Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date. Requisition #: 337122 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our <a href="https://jobs.lumen.com/global/en/faq" target="_blank">FAQ page</a>. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Application Deadline 03/08/2025

Account Manager Senior - Desk Based Sales

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. <h2>The Role</h2> Responsible for sales account development within an established geographic territory for a moderately complex set of products and services using an array of prospecting activities. <h2>The Main Responsibilities</h2> <ul> <li>Responsible for developing sales in the designated target market(s) by identifying new sales opportunities by contacting prospective customers by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments.</li> <li>Develops and implements actions to create additional opportunities to cross-sell and up-sell accounts to increase overall total customer spend with the company. Assists in creating account plans and strategies to win new business from both new as well as existing customers.</li> <li>Develops and manages customer relationships for assigned accounts in order to gain strategic positioning with decision makers, retain existing revenue and attain additional business.</li> <li>Learns and develops further knowledge of new technologies and selling points which includes enhancing expertise in the company's product application technologies.</li> <li>Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.</li> </ul> <h2>What We Look For in a Candidate</h2> Preferred Experience <ul> <li>Strong communication, written, and formal presentation skills.</li> <li>Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction and ability to provide assistance to sales force.</li> <li>Proficient in Microsoft office products: Outlook, Word, Excel, and PowerPoint.</li> <li>Requires at least 50% or more of time conducting sales activities outside of the office.</li> <li>Working knowledge of selling IP, data, and voice network services.</li> <li>Experience in business communications application sales is preferred</li> <li>Experience with Salesforce.com preferred</li> </ul> <h2>Compensation</h2> This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $50,862 - $67,809 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $53,403 - $71,201 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $55,944 - $74,592 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: <ul> <li><a href="https://jobs.lumen.com/global/en/benefits-statement" target="_blank">Benefits</a></li> <li><a href="https://jobs.lumen.com/global/en/compensation-information" target="_blank">Bonus Structure</a></li> </ul> #LI-BJ1 <h2>What to Expect Next</h2> Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date. Requisition #: 337405 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our <a href="https://jobs.lumen.com/global/en/faq" target="_blank">FAQ page</a>. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Application Deadline 03/25/2025

Account Manager I

Account Director II

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. <h2>The Role</h2> The Customer Success Advocate Sr is a customer facing role aligned to our Inside and Mid-Market Customer Segment. Revenue retention for the Inside/Mid-Market customer base will be at the forefront of this role, along with strict adherence to activity metrics to ensure alignment with Customer Success objectives. The Customer Success Advocate Sr role will also require the successful individual have the ability to act in a mentor/leadership capacity, and ensure they are prepared to actively engage and participate to solidify and grow those skills. <h2>The Main Responsibilities</h2> <ul> <li>Subject Matter Expertise - Act as a subject matter expert on a specific topic or process and provide insight and review for the team members, including specific opportunities to present in regional and all hands discussions and to leadership. This SME responsibility would be documented and reviewed with leadership as part of performance.</li> <li>Mentor/Training/Coaching Expectations – The Customer Success Advocate Sr will participate in an active mentorship either on their own team or peer team for new hires and/or select Customer Success Advocates. Assignment as mentor would be documented and reviewed with goals and expectations to gauge effectiveness. Training opportunities will be presented to the Customer Success Advocate Sr to advance presentation and growth for both the individual and team members. </li> <li>Project Based Activity - Engagement in an ad hoc project(s) as required to showcase analytical and or ability to provide valuable feedback to CS ecosystem or leadership. </li> <li>Account Based Activity - Lead CS Engagement on a high interaction account (DSR, for example) that requires daily intervention, meetings, customer, and sales facing requests, etc.</li> <li>Handles highly complex renewal and upgrade / upsell opportunities and other requests with little to no input or assistance from management or peers.</li> <li>Completes all required training activity in a timely manner without additional follow up</li> <li>Escalation Management as part of individual base of accounts or team when additional assistance is required </li> <li>Timely manage all activity parameters (i.e., Gainsight) to ensure Customer Success objectives are clearly met. Utilize health indicators to proactively address relevant issues with customers. </li> <li>Complex account base mix – The Customer Success Advocate Sr will have responsibility for accounts that require higher touch/complexity level (i.e., accounts billing &gt;10K will be scaled toward Customer Success Advocate Sr, while Inside accounts will be fewer)</li> <li>Implement Customer Success Plans and Identify and qualify opportunity for expansion with partnership with Sales as necessary</li> <li>Implement Revenue Retention and growth strategies and execute repeatable, consistent renewal and MAC methodology, month over month </li> <li>Manage risk to Customer’s success by identifying root causes and protect revenue by churn and disconnect mitigation, timely rerate/renewal of expired contracts, as well as billing credit mitigation </li> </ul> <h2>What We Look For in a Candidate</h2> 5+years of customer success or account management experience Experience managing Inside and/or Mid-Market accounts Ability to manage accounts end-to-end without intervention from Sales counterparts (i.e., CS Only accounts) Ability to meet stated targets (Retention, MRR, Write-down, Gainsight activity) consistently Ability to manage a robust funnel of Retention, Product Migration, and MAC opportunities; as well as keeping funnel managed and cultivated month over month Education: Bachelor’s degree in related field (Marketing, Sales, Business Admin, Communications, Telecom, etc.) or commensurate experience <h2>Compensation</h2> This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $62,843 - $83,790 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $65,993 - $87,980 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $69,132 - $92,169 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: <ul> <li><a href="https://jobs.lumen.com/global/en/benefits-statement" target="_blank">Benefits</a></li> <li><a href="https://jobs.lumen.com/global/en/compensation-information" target="_blank">Bonus Structure</a></li> </ul> #LI-JB1 <h2>What to Expect Next</h2> Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date. Requisition #: 337390 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our <a href="https://jobs.lumen.com/global/en/faq" target="_blank">FAQ page</a>. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Application Deadline 03/25/2025

Customer Success Advocate Sr

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. <h2>The Role</h2> As an Inside Sales Development Representative I, you will drive demand for our organization’s products and solutions in a variety of ways in a variety of ways including 75+ outbound calls per day as well as email and social media outreach. You will further qualify leads that have been generated by marketing by engaging with IT decision makers across large and regional enterprise companies to discuss their telecommunications business needs and initiatives through a BANT (Budget, Authority, Need, Timing) qualification process where you will schedule a future conversation with our sales team for quoting and furthering the sales conversation. <h2>The Main Responsibilities</h2> Make 75+ outbound calls per day to marketing provided leads • Interact with IT decision makers in medium/large size businesses • Have a BANT (Budget, Authority, Need, Timing) qualified discussion to introduce the prospect to Lumen and uncover a potential "need" for solutions • Develop a broad understanding of the Lumen portfolio of solutions/products, communicate the value proposition, deliver elevator pitches and key messaging as needed to progress the conversation and improve conversation/meetings percentage • Set up a future conversation with the sales team and the prospect based on your efforts • Additional touches through email and social media outlets • Complete a warm hand-off to the seller for the future meeting <h2>What We Look For in a Candidate</h2> Bachelor's degree in Business, Marketing, or related field OR Highschool Diploma and 2+ years of call center, lead generation, inside sales or other related experience • Baseline knowledge in technology, specifically telecommunications, cloud, and or security. • Strong communication, written and presentation skills • Anxious to learn and grow professionally. • Coachable and can easily take direction • Proficiency with MS Office (Word, Excel) • Working knowledge of Salesforce is preferred <h2>Compensation</h2> This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $37,296.00 - $49,728.00 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $39,165.00 - $52,217.00 in these states: CO HI MI MN NC NH NV OR RI $41,034.00 - $54,705.00 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: <a href="https://jobs.lumen.com/global/en/benefits-statement" target="_blank">Benefits</a> <a href="https://jobs.lumen.com/global/en/compensation-information" target="_blank">Bonus Structure</a> <h2>What to Expect Next</h2> Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date. Requisition #: 336971 Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Application Deadline 03/01/2025

39 Sales & Business Development Jobs in Hartford, CT, USA