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Overview This is a remote role that may only be hired in the following location(s): AZ, NC, NJ or TX Site Reliability Engineering (SRE) at First Citizens combines software and systems engineering to build and manage First Citizens Bank’s most critical applications, ensuring they run reliably, efficiently, and at scale. As the leader of the SRE team, you will be the at the forefront of setting the vision and amplifying the culture of SRE to the rest of the organization. Responsibilities <ul> <li>Lead a highly talented team that owns the availability, performance and reliability of customer-facing systems</li> <li>Build the roadmap, mission, and strategy for Site Reliability Engineering, supported with clear goals and KPIs</li> <li>Own SRE processes for SRE Engagement, SLO Management, Observability, Incident Management and other SRE concerns</li> <li>Establish strong relationships across engineering, operations, support, and product teams to enable Site Reliability efforts and focus</li> <li>Communicate vision and strategy to executive leaders across the Bank to build support, consensus, and advocacy for the practice</li> </ul> Qualifications Bachelor's Degree and 8 years of experience in Applications development, analysis or engineering OR High School Diploma or GED and 12 years of experience in Applications development, analysis or engineering Preferred Qualifications <ul> <li>6+ years of experience in Software Engineering and/or Site Reliability Engineering background </li> <li>4+ years of experience implementing / following SRE practices</li> <li>4+ years of experience leading SRE teams</li> <li>Experience with application modernization technologies including Kubernetes, Serverless, Automation, Observability and Developer Operations.</li> <li>Understand performance and availability requirements and have experience working with Software Engineering teams to define deployment, configuration and monitoring requirements </li> <li>Excellent written and verbal communication skills</li> <li>Ability to create meaningful metrics and alerting for service health monitoring</li> <li>Proficiency driving Root Cause Analyses to meaningful improvements</li> <li>Leading troubleshooting efforts with production/non-production systems</li> <li>Excellent problem-solving and communication skills and a sense of ownership.</li> <li>Experience working within a Large Financial Institution (or similarly complex environment)</li> </ul> First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>.

SVB Financial Group

Senior Manager IT - SRE

About the role:As a key member of the Blackbaud FinTech Sales Team, the Account Executive will be responsible for identifying and cultivating prospect accounts within the assigned territory. The Account Executive must be able to consultatively navigate through complex nonprofit organizations positioning Blackbaud's Financial suite of products to the business office.What you’ll do: <ul> <li>Managing sales activities to exceed assigned revenue objectives</li> <li>Building out territory plans and executing against those plans by following Blackbaud’s solution selling methodology</li> <li>Prospecting into accounts (cold calling, following up on leads, completing RFP's etc.)</li> <li>Providing and coordinating appropriate resources such as online demonstrations and proposals when needed to educate clients and advance sales cycles</li> <li>Building and maintaining an accurate pipeline and timely sales forecasts to management</li> <li>Developing a deep understanding of customer industry trends in the assigned territory</li> <li>Travel as required to acquire new customers</li> </ul>What you'll bring: <ul> <li>5+ years of experience in positioning and selling financial and accounting focused/fund accounting solutions with strong history of over quota achievement</li> <li>Knowledge and experience working within a SPRINT selling or consultative selling methodology</li> <li>Strong focus on prospecting to acquire new business</li> <li>Entrepreneurial drive and work ethic</li> </ul>Stay up to date on everything Blackbaud, follow us on <a href="http://bit.ly/FollowUsLI" target="_blank">Linkedin</a>, <a href="http://bit.ly/2xn65ez" target="_blank">Twitter</a>, <a href="https://www.instagram.com/blackbaud/" target="_blank">Instagram</a>, <a href="http://bit.ly/2yNWNJH" target="_blank">Facebook</a> and <a href="https://bit.ly/BLKBYouTube" target="_blank">YouTube ​</a>Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.A notice to candidates: Recruitment Fraudulent Alert: Your personal information and online safety as a candidate mean a lot to us! At Blackbaud and our portfolio of companies, recruiters only direct candidates to apply through our official careers page at <a href="https://careers.blackbaud.com/us/en" target="_blank">https://careers.blackbaud.com/us/en</a> or our official LinkedIn page. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers, or conduct interviews via Skype. Anyone suggesting otherwise is not a representative of Blackbaud. If you are unsure if a message is from Blackbaud, please email <a href="#">blackbaudrecruiting@blackbaud.com</a>. The starting base salary and annual proposed commission is $122,200.00 to $168,600.00. Blackbaud may pay more or less based on employee qualifications, market value, sales quota, Company finances, and other operational considerations.Benefits Include:<ul> <li>Medical, dental, and vision insurance</li> <li>Remote-first workforce</li> <li>401(k) program with employer match</li> <li>Flexible paid time off</li> <li>Generous Parental Leave</li> <li>Volunteer for vacation</li> <li>Opportunities to connect to build community and belonging</li> <li>Pet insurance, legal and identity protection</li> <li>Tuition reimbursement program</li> </ul>

Blackbaud

Sales Account Executive, Prospect - Finance and Accounting Solutions (FinTech)

Overview This is a remote role that may be hired in several markets across the United States. This position performs advanced data analysis to identify factors that affect business profitability, growth, and efficiency. Assesses current practices, collects information and industry trends, and creates specifications to support business operations. Determines improvements or solutions to address identified issues. Prepares technical reports by examining and summarizing data. May occasionally guide less experienced analysts or assist in development of process enhancements. Responsibilities <ul> <li>Data Analysis - Data Analysis - Sources, compiles, and interprets data. Analyzes data for accuracy and efficiencies, effectively communicates analysis output to internal and external (vendor) partners </li> <li>Operational Support - Provides daily support for business operations by responding to inquiries, identifying issues, and working to improve standard practices. Assists in implementing recommended modifications and enhancements. May serve as an analytics resource to wider organization or business units.</li> <li>Identifying Objectives - Determines overall business needs through analysis and reporting. Suggests strategies to achieve company and department goals. Assists in creating specifications, project plans, or other forms of documentation to communicate business initiatives to wider work group including critical vendors. </li> <li>Reporting - Produces reports based on data analysis, trends, and process capabilities. Conveys patterns, problems, and areas of improvement to various vendors, risk and compliance groups, and counsels </li> </ul> Qualifications Bachelor's Degree and 3 years of experience in System Support or Analytics OR High School Diploma or GED and 7 years of experience in System Support or Analytics Preferred Experience: -Communication and collaboration skills - Ability to report across several lines of business and technology - Vendor management - Contract/cost reporting - Experience working in fast-paced environment - Background in Financial Services - Project management across several tracks of work This job posting is expected to remain active for 28 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. If hired in North Carolina, the base pay for this position is generally between $79,900 and $108,100 per year. Actual starting base pay will be determined based on skills, experience, location and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>.

Business Analyst II - Digital Channel Operations (remote)

Overview This is a remote role that may only be hired in the following locations: North Carolina or South Carolina This position provides risk management and property and casualty insurance expertise at the highest level of service complexity. Builds and maintains relationships with customers at the C-suite level and with other key decision makers to ensure a high level of satisfaction and retention. In a constantly changing industry, this person will need to continually expand their knowledge of critical trends and key issues to be able to provide valued strategic insight and solutions. Collaborates to lead service initiatives, underwriting meetings, and day to day account management activities. Requires excellent communication and partnership skills. Responsibilities <ul> <li>Account Servicing - Administers and manages the day to day aspects of the customer account. Accurate and timely system documentation. Directs the customer service team activities for the assigned customer relationships.</li> <li>Sales Support - Manages the customers insurance and risk program to include developing and evolving coverage needs and gaps. Identifies and communicates the identified opportunities to enhance insurance and risk management programs.</li> <li>Relationship Management - Interacts with partners to discuss strategies, program analysis and coverage structures. Supports the management and retention of the relationship. Communicates strategies and direction to the customers.</li> </ul> Qualifications Bachelor's Degree and 6 years of experience in P&amp;C Insurance coverage analysis and account management OR High School Diploma or GED and 10 years of experience in P&amp;C Insurance coverage analysis and account management Preferred Education: BA, BS, 4 yr college degree Preferred Area of Study: Risk Management &amp; Insurance, Accounting or Finance related degree Preferred Area of Experience: Financial Institutions Required License or Certification Type: Property &amp; Casualty First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>. #LI-RM1

Insurance Account Consultant (Remote- NC, SC) - Commercial Lines

Overview This is a remote role that may be hired in several markets across the United States. The Project Manager 111 position is responsible for projects of a substantial scope and influence within the Bank. Manages the execution and administration of project life cycle including planning, scope definition, design, and delivery. Tracks and reports progress against milestones, budgetary guidelines, or other performance indicators to analyze strategic impact of project activities. Coordinates activities of both internal and external parties across multiple functions to achieve project goals. May oversee the work of less experienced associates in the work group. Responsibilities <ul> <li>Strategy - Responsible for strategic development, execution, and management of large-scale projects. Maximizes available resources while minimizing risk. Ensures high quality results by employing best practices, engaging appropriate expertise, and making administrative decisions.</li> <li>Project Coordination - Coordinates a team of associates throughout project life cycle. Conveys clear expectations of project goals. Directs work activities and keeps team on track with project schedule. Resolves complex and escalated issues as they arise. Recommends and implements modifications to improve project results.</li> <li>Collaboration - Works in conjunction with individuals, business units, and outside parties. Assists in negotiations with external consultants or vendors. Facilitates communication across functions to enhance process flow. May serve as a project resource to wider organization or business units.</li> <li>Reporting - Develops methods of tracking progress and performance. Analyzes results to determine potential issues, risks, and enhancements. Conveys recommendations to appropriate parties through reports or other documentation.</li> </ul> Qualifications Bachelor's Degree and 6 years of experience in Project Management OR High School Diploma or GED and 10 years of experience in Project Management License or Certification Type: Industry certification such as Project Management Institute (PMI) or Six Sigma Required Skills: Proficiency in technology disciplines (programming language, network engineering, database architecture, system analysis, etc.) Preferred Skills: <ul> <li>Direct experience working on projects specific to Risk and Compliance, preferred.</li> <li>Direct experience managing systems integration projects, preferred. </li> <li>Direct experience managing business process improvement projects, preferred. </li> <li>Using project management tools to track project performance and schedule adherence. (MS Project, Jira, M&amp;A Accelerator, Clarity, Planview)</li> <li>Extremely organized and detailed oriented.</li> <li>Self-motivated.</li> <li>Proven leadership skills.</li> <li>Strong written and verbal communications.</li> <li>Strong interpersonal skills.</li> <li>Business, financial, and technical acumen.</li> <li>Assertive and action oriented.</li> <li>Manages conflict.</li> <li>Collaborative.</li> <li>10+ years’ experience in the financial industry and/or equivalent business and enterprise systems experience.</li> <li>Have experience partnering with vendors and team members on requirements, deliverables, project planning, timelines, resourcing.</li> </ul> This job posting is expected to remain active for 30 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. If hired in North Carolina, the base pay for this position is generally between $115,000 and $155,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>.

Project Manager III-Risk/Compliance

At 2U, we are all in on purpose. We are motivated by our mission – to eliminate the back row in education – and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world’s leading online learning platform, 2U powers more than 4,000 online higher education offerings – from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential. What We’re Looking For: The Senior Analyst, Marketing Analytics and Insights is responsible for the monthly media budget and projected return on investment across assigned programs and verticals. The Senior Analyst, Marketing Analytics and Insights will be directly responsible for managing a portfolio of paid tactics (Search, Facebook, LinkedIn, Partnerships, etc.) across programs. This role has ownership of day-to-day optimizing of the health of programs within purview against KPIs and is responsible for accurate management of spend. Responsibilities Include, But Are Not Limited To: Program Management and Monitoring: <ul> <li>Actively manages the marketing spend of moderate-to-high complexity and revenue impact Boot Camp programs</li> <li>Uses data to flag risks and opportunities within programs/verticals, proactively suggests strategy to improve using statistics and analytical methods</li> <li>Identifies and executes upon strong/weak spend opportunities with direction from management</li> <li>Reports on pacing performance to leadership</li> <li>Works cross-functionally to create and execute new media campaigns, troubleshoot data issues, and provide program data to stakeholders</li> </ul> Analysis: <ul> <li>Soundly estimates projected conversion of marketing tactics and likely ROI of spend for programs/verticals within scope</li> <li>Performs analysis on program health and identifies trends impacting KPIs, and highlights key discrepancies versus expectations to leadership</li> <li>Performs ad-hoc analysis as needed to support the larger team</li> </ul> Planning: <ul> <li>Works with leadership to set the monthly paid digital marketing strategy and budget for Boot Camp programs</li> <li>Creates deliverables conveying detailed marketing plan on a monthly basis</li> <li>Effectively articulates monthly marketing plan to leadership and makes necessary edits based on feedback </li> </ul> Project Management: <ul> <li>Responsible for successful and timely completion of both BAU and ad-hoc projects through collaboration with leadership</li> <li>Owner of several key reporting/functional projects on behalf of the team</li> <li>Influences cross-functional teams to deliver material needed to complete projects</li> </ul> Things That Should Be In Your Background: <ul> <li>Has a Bachelor’s degree (from a business, economics, or math related field is a plus)</li> <li>4-7 years of experience in marketing, analytics, or relevant business using data to solve problems </li> <li>Has a working knowledge of Excel, and some previous exposure to SQL or other databases</li> <li>Experience working with media engines, such as Adwords, web analytics tools, such as Google Analytics, and data visualization tools, such as Tableau preferred.</li> <li>Has a keen interest in digital marketing (prior experience a plus, but not required)</li> <li>Is adept at problem solving and can balance creativity with analytical skills</li> </ul> Other Attributes That Will Help You In This Role: <ul> <li>Has a strong work ethic and doesn’t accept complacency</li> <li>Is looking for the opportunity to set business strategy</li> <li>The ability to multitask, stay organized and evaluate priorities on an ongoing basis</li> <li>Demonstrates proactive thinking – always seeking ways to do something better</li> </ul> Benefits &amp; Culture Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you’re excited by the opportunity to provide over 40 million learners and counting with access to world-class online higher education, then join us – and do work that makes a difference. #NoBackRow We offer comprehensive benefits (unique per country) and excellent work/life balance. Full-time, U.S.benefits include: <ul> <li>Medical, dental, and vision coverage</li> <li>Life insurance, disability, and 401(k) employer match</li> <li>Employee stock purchase plan</li> <li>Free snacks and drinks in-office</li> <li>Generous paid holidays and leave policies, including unlimited PTO</li> <li>Additional time off benefits include: volunteer days, parental leave, and a company-wide winter break</li> </ul> The anticipated base salary range for this role is ($80,000 -$89,000), with potential bonus eligibility. Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, budget for the position and cost of labor in the market in which the candidate will be hired. 2U Diversity and Inclusion Statement At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we’ve taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike. 2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations, please reach out to us at: <a href="#">recruitingaccommodations@2u.com</a>. About 2U LLC. For more than a decade, 2U, Inc. has been the digital transformation partner of choice to great non-profit colleges and universities delivering high-quality online education at scale. As the parent company of edX, a leading global online learning platform, 2U provides over 45 million learners with access to world-class education in partnership with more than 230 colleges, universities, and corporations. Our people and technology are powering more than 4,000 digital education offerings — from free courses to full degrees — and helping unlock human potential. To learn more: visit 2U.com. About edX edX is the education movement for restless learners and a leading global online learning platform from 2U, Inc. (Nasdaq: TWOU). Together with the majority of the world’s top-ranked universities and industry-leading companies, we bring our community of over 45 million learners world-class education to support them at every stage of their lives and careers, from free courses to full degrees. And we're not stopping there — we're relentlessly pursuing our vision of a world where every learner can access education to unlock their potential, without the barriers of cost or location. Learn more at edX.org. Learn more at <a href="https://2u.com/careers/" target="_blank">https://2u.com/careers/</a> #NoBackRow The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. 2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.

2U Inc.

Sr Analyst, Marketing Analytics & Insights

Assistant Front Office Manager - The Plaza Doha LXR Hotels &amp; Resorts (<h1>Job Number:</h1> HOT0B1EM) <h2>Work Locations</h2> : The Plaza Doha, LXR Hotel &amp; Resorts Saeed Bin Al Aas St; C Ring Road Umm Ghuwailina Area Doha An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. What will I be doing? As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: <ul> <li>Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards</li> <li>Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li> <li>Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li> <li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li> <li>Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures</li> <li>Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li> <li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li> <li>Maintain good communication and working relationships with all hotel departments</li> <li>Monitor staffing levels to meet cover business demands</li> <li>Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes</li> <li>Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures</li> <li>Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team</li> <li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li> </ul> What are we looking for? Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: <ul> <li>Previous supervisory experience in Front Office within the hotel/leisure/retail</li> <li>High level of IT proficiency</li> <li>High level of commercial awareness and sales capabilities</li> <li>Excellent leadership, interpersonal and communication skills</li> <li>Accountable and resilient</li> <li>Commitment to delivering a high level of customer service</li> <li>Ability to work under pressure</li> <li>Excellent grooming standards</li> <li>Flexibility to respond to a variety of work situations</li> <li>Ability to work on your own and as part of a team</li> </ul> What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its <a href="http://jobs.hiltonworldwide.com/our-brands/index.php" target="_blank">global brands</a>. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! <h2>EOE/AA/Disabled/Veterans</h2> <h2>Schedule</h2> : Full-time Brand: LXR by Hilton <h2>Job</h2> : Guest Services, Operations, and Front Office

Hilton

Assistant Front Office Manager - The Plaza Doha LXR Hotels & Resorts

Overview This is a remote role that may only be hired in the following location: NC. This position is a strategic professional who stays up-to-date with all the technical issues affecting the bank and contributes to directional strategy through proactive communication, collaboration and partnership with both internal and external teams for all issues which might potentially impact the end-user and ultimately, the Global Service Desk team. Developed communication and diplomacy skills is required in order to guide and influence our external teams and communicate to internal technology teams the impact and help that the Global Service Desk would need that would affect the overall performance and effectiveness of the Service Desk. Provides analysis and address complex internal client issues and guidance on resolution by working with other resolver teams as needed and exhibit ownership throughout the resolution lifecycle. Provides technical expertise and guidance to our Service Desk team and facilitates projects that enhance service capabilities. Responsibilities <ul> <li>Collaboration – Participates in the Incident, Problem and Change management processes to ensure minimal disruptions, awareness of the team for planned changes and trending issues are addressed. Follows up on escalated calls for service level compliance and work with resolver groups on complex issues that might need a higher level of clarity. Serves as a trusted technical resource of the Global Service desk team.</li> <li>Communication – Ability to show clear problem solving through analysis of data from our ticketing tool (ServiceNow) and be able to translate this to actionable items for the Global Service Desk. Serves as the single point of contact for business unit representatives and project teams. Facilitates communication between parties involved in problem resolution.</li> <li>Business Support – Provides and works on innovation and new ideas that may benefit the Global Service Desk through expertise or experience in the financial services domain. May participate in special projects or other assignments to enable optimization and meet the business goals of the bank. Serves as a point of contact for all the applications used by the vendor that would include but would not be limited to their telephony, automation and other quality systems.</li> <li>Quality – Help monitor the quality of delivery of the Global Service Desk from a technical knowledge and resolution standpoint through cross-training and reinforcing escalation avoidance and ensures compliance of all security guidelines required by the bank is adhered to 100% of the time. </li> </ul> Qualifications Bachelor's Degree and 1 years of experience in System Support, or Analytics, or Operations Support OR High School Diploma or GED and 5 years of experience in System Support, or Analytics, or Operations Support Experience with call center telephony automatic call distributor, system monitoring tools, and reporting tools, Knowledge and experience supporting MS Exchange, Office 365, Internet Browsers, Remote Control, MS Teams, or other collaboration tools, Ability to manage client support tickets with ITSM tools such as Service Now, Knowledge of network, LAN, WAN, work stations and servers, STD OS (95, NT, etc.), STD MS Office applications, standard MS Window operating systems, and Office 365 applications, Knowledge of Bank branch operations, policies, and procedures, Experience working at a financial institution, CompTIA A+ certification First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>.

Technical Management Analyst - Remote (NC)

Overview This is a remote role that may be hired in several markets across the United States. This position leads analytic efforts, delivers strategic insight, and acts as a technical expert for business systems within the Bank. Performs at the highest level of service complexity in support of system operations, performance, and usage. Develops advanced solutions and specifications to resolve process issues, which may involve elements of testing and development. Serves as a resource to wider business units or associates, and may provide a leadership role for less experienced analysts. Responsibilities <ul> <li>Data Analysis - Sources, compiles, and interprets data. Performs data analysis at the most advanced level, effectively communicating and directing analysis output. May handle special projects or direct the analytics efforts of the work group.</li> <li>Identifying Requirements - Determines system requirements and communicates them through the use of specifications, reports, project plans, or other forms of documentation. Determines and resolves complex factors that affect system processes. Ensures compliance through monitoring and analysis.</li> <li>Reporting - Enables strategic insight into business systems through reports to senior management. Evaluates systems based on data analysis, user input, and extensive testing. Conveys patterns, problems, and areas of improvement, and develops process enhancements based on results.</li> <li>System Support - Provides expert technical support for systems by responding to inquiries, ensuring processes run smoothly, and working to continuously improve the end-user experience. Handles escalated and complex support issues. Develops and implements modifications and enhancements. Serves as an analytics resource to wider organization or business units, offering expertise on systems and data output.</li> </ul> Qualifications Bachelor's Degree and 6 years of experience in Systems Support, or Analytics, or Operational Support OR High School Diploma or GED and 10 years of experience in Systems Support, or Analytics, or Operational Support Preferred Skills: <ul> <li>Analyze current business architecture; systems processes; data functions; process integrations and dependencies</li> <li>Work directly with key stakeholders to understand the individual needs of the business</li> <li>Create and present process and technical support recommendations to leadership and key stakeholders</li> <li>Oversee implementation projects from beginning to completion</li> <li>Use a variety of data analysis and tools to discover the most impactful insights of systems processing</li> <li>The ability to take initiative and be self-motivated</li> <li>Strong interpersonal skills (Written and verbal communication skills)</li> <li>The ability to collaborate within a team</li> <li>Strong attention to detail</li> <li>Facilitate communication between stakeholders</li> </ul> This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. If hired in North Carolina, the base pay for this position is generally between $110,935 and $170,100. If hired in California, the base pay for this position is generally between $133,000 and $195,000. If hired in New Jersey, the base pay for this position is generally between $127,565 and $195,600. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>. #LI-XG1

Senior Business Systems Analyst- Deposit Domain

Overview This is a remote role that may be hired in several markets across the United States. The Data Domain Manager is responsible for overseeing and managing data across specific domains, focusing on data sourcing, integration, and consumption. This role requires a deep understanding of data architecture, ETL processes, and analytics to ensure efficient and secure data workflows. This person will collaborate closely with key partners in the Chief Data Office and throughout the business to understand data needs and facilitate data integration and consumption. Responsibilities <ul> <li>Data Integration: Design and implement data integration strategies using ETL tools and technologies to consolidate data from multiple sources into a centralized repository. </li> <li>Data Consumption: Collaborates with data analysts, data scientists, and business users to define requirements and facilitate consumption of data. </li> <li>Data Governance: Works closely with data governance teams to ensure compliance data policies and regulations, ensuring data security and privacy. </li> <li>Data Strategy: Collaborate with stakeholders to define and implement data strategies that align with organizational goals. </li> <li>Technical Leadership: Provides technical leadership to team members promoting best practices. </li> <li>Performance Monitoring: Establish metrics and dashboards to monitor data quality, integration performance, and usage to make data driven recommendations on improvement. </li> <li>Documentation: Follows organizational standards and policies, maintains thorough documentation on data processes, workflows, and technical specifics to ensure knowledge transfer and operational continuity. </li> <li>Manage Platform support team and provide incident management support</li> <li>Work with L1/L2 support teams for incident escalation</li> <li>Provide platform domain knowledge to other domain teams</li> </ul> Qualifications Bachelor's Degree and 6 years of experience in Applications development, applications analysis or systems engineering OR High School Diploma or GED and 10 years of experience in Applications development, applications analysis or systems engineering Preferred Qualifications: <ul> <li>Cross boundary collaboration &amp; inspiring leadership.</li> <li>Excellent rapport building ability and business acumen.</li> <li>Excellent presentation skills.</li> <li>Strong understanding of data modelling, data platform design, and data warehousing principles. </li> <li>Leadership and management experience with leading teams. </li> <li>Working experience in financial services and retail banking product development experience. </li> <li>Experience in developing data warehouse solutions and end-to-end development life-cycle support and SDLC processes. </li> <li>Knowledge of database platforms and application designs that cross those platforms.</li> <li>Excellent problem-solving skills and data modeling skills (logical, physical, semantic etc.,). </li> <li>Experience in technology infrastructure management.</li> <li>Experience leading data technology and delivery across multiple platforms (ex: Netezza, Infosphere, Denodo, Collibra, Snowflake).</li> <li>Experience with Data Movement &amp; Consumption (ETL, DataStage, Informatica).</li> <li>Experience building and sustaining credibility with business partners and leaders across an organization.</li> <li>Collaborate with key stakeholders to define new data needs.</li> <li>Ability to maximize data-based decisions for key business units.</li> <li>Outstanding Leadership &amp; Communication skills.</li> <li>Building Enterprise Data Warehouse.</li> <li>10+ Financial Services industry experience.</li> </ul> This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. If hired in North Carolina, the base pay for this position is generally between $110,152 and $168,900. If hired in California, the base pay for this position is generally between $132,196 and $200,000. If hired in New Jersey, the base pay for this position is generally between $126,00 and $198,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employmen First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>. #LI-XG1

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