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Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Job Description: This job is responsible for providing specialized and personalized service offering advice and guidance to financial center clients through the full spectrum of borrowing and banking offerings at each stage of the client's life plan. Key responsibilities include acquiring new and deepening existing client relationships by conducting client meetings and presenting customized solutions to clients to help them achieve their financial goals. Job expectations include effectively balancing sales performance, operational risk, and client relationship care by leveraging specialized expertise. Responsibilities: <ul> <li>Recommends financial advice and guidance that align with client financial goals and needs</li> <li>Builds and deepens relationships with new and existing clients by leveraging the full capabilities of the bank</li> <li>Analyzes client financial needs and applies knowledge of borrowing and banking to recommend alternative or additional financial services that best align with the client's unique priorities</li> <li>Connects with clients through outreach and pipeline management activities and conducts consistent follow-up routines to meet client needs</li> <li>Makes decisions on client requests and makes referrals to appropriate internal partners based on client needs</li> <li> Partners with financial center leaders, performance managers, and market leaders to provide specialized guidance and coaching to financial center associates during meetings to assist with team delivery of an exceptional client experience</li> </ul> Required Qualifications: <ul> <li>Has demonstrated experience and proven success with business-to-business sales, or small business banking.</li> <li>Has strong communication skills with the ability to effectively influence clients.</li> <li>Has effective customer service skills with ability to manage the full client end-to-end experience and problem resolution.</li> <li>Has a proven sales track record.</li> <li>Is able to build productive partnerships and working relationships.</li> <li>Is experienced with outbound phone sales.</li> </ul> Desired Qualifications: ​ <ul> <li>Experience with financial information, spreadsheets and financial skills.</li> <li>Experience with in-person customer service and sales.</li> <li>Experience working with small business clients.</li> <li>Experience meeting or exceeding goals.</li> <li>A working knowledge of small business products and services.</li> <li>Bilingual skills.</li> </ul> Skills: <ul> <li>Client Management</li> <li>Client Solutions Advisory</li> <li>Customer and Client Focus</li> <li>Referral Identification</li> <li>Risk Management</li> <li>Client Experience Branding</li> <li>Credit Documentation Requirements</li> <li>Credit and Risk Assessment</li> <li>Pipeline Management</li> <li>Referral Management</li> <li>Attention to Detail</li> <li>Collaboration</li> <li>Issue Management</li> <li>Prospecting</li> <li>Relationship Building</li> </ul> Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift:1st shift (United States of America) Hours Per Week: 40

Bank of America

Business Solutions Advisor - Baron Cameron Financial Center

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary We are looking for a Principal Data Scientist to join our Government Consumer Analytics team at CVS Health. This high-level individual contributor will partner closely with the AVP of Government Consumer Analytics to drive hands on technical excellence across the most complex projects across the portfolio, lead a culture of technical rigor and excellence, and define key standards across an organization of ~80 data scientists and engineers.Description / Fundamental Components:Hands-On Data Science Excellence for Highly Complex Projects (60%)<ul> <li>Anticipates and solves strategic and high-risk business problems with broad impact on the business area by applying leading-edge theories and techniques to investigate problems, detect patterns and recommend solutions</li> <li>Leads development and execution of new and/or highly complex algorithms and statistical predictive models and determines analytical approaches and modeling techniques to evaluate scenarios and potential future outcomes</li> <li>Establishes analytical rigor and statistical methods to analyze large amounts of data, using advanced statistical techniques and mathematical analyses</li> <li>Evaluate advanced industry-leading approaches and determine which to incorporate into CVSH technical approach</li> <li>Work across 2-3 highly complex projects at a time (50/30/20), with a combination of hands-on, problem solving, and coaching</li> </ul>Technical Development &amp; Mentorship (25%)<ul> <li>Hold team-wide office hours regarding technical challenges and problem solving</li> <li>1:1 technical coaching with 10-20 individual contributor teammates</li> </ul>Define Data Science Standards &amp; Best Practices (15%)<ul> <li>Identify opportunities to implement improved best practices</li> <li>Provides guidance to develop enterprise-wide analytics strategy and roadmap</li> </ul>Required Qualifications<ul> <li>10+ years of progressively complex related analytics experience</li> <li>8+ years' experience leading analytics project from concept to delivery, coordinating across a diverse group of stakeholders, anticipating and preventing roadblock and driving business impact</li> <li>8+ years' experience with advanced analytics tools and languages, analyzing large data sets from multiple data sources</li> <li>8+ years' experience solving analytics problems using advanced statistics, machine learning, mathematical algorithms and predictive modeling</li> <li> 8+ years' experience with: Python, SQL, Cloud applications (GCP, AWS, Azure), machine learning, casual inference and experimental design </li> <li>5+ years' industry experience demonstrating strong written and verbal communication skills, including the ability to present complex ideas to various audiences</li> </ul>Preferred Qualifications<ul> <li>Excellent analytical and problem-solving skills</li> <li>Strong organizational, management and leadership skills</li> <li>Knowledge of the health care industry, products, systems, business strategies and products</li> </ul>Education<ul> <li>Bachelor’s degree in Mathematics, Statistics, Computer Science, Economics, Physics, Operations Research, Engineering, or related discipline</li> <li>Master's degree or PhD preferred</li> </ul>Pay RangeThe typical pay range for this role is:$144,200.00 - $288,400.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul> <li>Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li> <li>No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li> <li>Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li> </ul>For more information, visit <a href="https://jobs.cvshealth.com/us/en/benefits" target="_blank">https://jobs.cvshealth.com/us/en/benefits</a>We anticipate the application window for this opening will close on: 06/21/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

CVSHealth

Principal Data Scientist - Government Consumer Analytics

Job Description: About us: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Job Description: This job is responsible for leading the most complex technical designs that enable business strategies in accordance with architectural governance, standards and policies. Key responsibilities include facilitating deployment of the most complex technical solutions by developing templates, playbooks and automation used during implementation. Job expectations include consistently looking for opportunities to improve the reliability and efficiency of implementing the services, and influencing a culture of innovation and continuous improvement. Overview: The Senior Cloud Engineer will be responsible for leading design, implementation, and maintenance of critical Cloud provided Identity systems . This role involves leading work efforts from inception to lifecycle management i.e. identity creation, root accounts analysis following all the best practices. Ability to develop detailed architectural diagrams to meet complex business/technical requirements. Candidate should have in depth knowledge about AWS, Azure Cloud environment. With specific knowledge about Identity Services. Responsibilities: <ul> <li>Serves as a consultant on a broad range of technologies, platforms, and vendor offerings to drive targeted business outcomes</li> <li>Develops software solutions to address manual and repeatable work or inefficient processes and contributes to the technology strategy for end-to-end engineering solutions and provides feedback to the architecture teams</li> <li>Translates business requirements into technical definitions, reference models, blueprints, and playbooks for deployment in compliance with architecture standards and policies</li> <li>Participates in various steering committees for technical and infrastructure service domains</li> <li>Leads the evaluation of reference models, blueprints and playbooks to ensure they are fit for purpose</li> <li>Mentors and guides team members to ensure system design technology solutions comply with enterprise system design and engineering standards</li> <li>Creates an inclusive and healthy working environment and help to resolve organizational impediments/blockers</li> </ul> Required Qualifications: <ul> <li>7+ years of Cloud Engineer with architecture experience that includes designing, implementing and maintaining complex enterprise scale solutions security systems</li> <li>Overarching broad and deep technical knowledge of various Cloud related Identity systems</li> <li>Hands-on experience and advanced knowledge of implementing and supporting Entra ID</li> <li>Hands-on experience and advanced knowledge of implementing and supporting AWS Identity Center and AWS IAM</li> <li>Hands-on experience implementing security services on AWS and Azure</li> <li>Extensive knowledge of Identity best-practices, latest security threats/trends and mitigation thereof</li> <li>Advanced scripting experience and capabilities using python PowerShell, and/or similar technologies</li> <li>Deep, in-depth working knowledge MFA, SSO and federation technologies​</li> <li>Experience and confidence to be the subject matter expert (SME) in an environment of this size and scale in order to coordinate technical efforts and resolve issues across multiple teams</li> <li>Excellent communication skills, including proven experience effectively communicating technical challenges and solutions to peers, customers and senior management</li> <li>General understanding of Certificate Authorities and PKI</li> <li>Advanced knowledge of authentication tools and services</li> <li>Extensive experience using various technologies such as REST, WebApi, SQL, ORM, IoC, Unit Testing, Integration Testing, CI/CD, Terraform Enterprise</li> <li>Ability to write intermediate to advanced LDAP queries</li> </ul> Desired Qualifications: <ul> <li>Bachelor's degree in Computer Science, Information Security, or relevant experience</li> <li>Certifications of Microsoft Azure Security Engineer (AZ-500) or AWS Certified Security Specialty</li> <li>Encryption and key management tools, processes and procedures</li> <li>Secrets management tools, processes and procedures</li> <li>Strong scripting experience</li> </ul> Skills: <ul> <li>Adaptability</li> <li>Business Acumen</li> <li>Production Support</li> <li>Solution Design</li> <li>Stakeholder Management</li> <li>Automation</li> <li>Influence</li> <li>Innovative Thinking</li> <li>Solution Delivery Process</li> <li>Technical Strategy Development</li> <li>Application Development</li> <li>Architecture</li> <li>Collaboration</li> <li>Project Management</li> <li>Result Orientation</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Cloud Identity Architect

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for providing comprehensive advice and customized solutions to clients to help them achieve their financial goals. Key responsibilities include triaging client leads, making referrals to business partners based on client needs and asset thresholds, meeting with clients to review financial and investment goals, building a financial plan, and recommending brokerage products. Job expectations include applying and expanding knowledge by completing required licenses and trainings. This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination. Responsibilities: • Works with clients to plan their short and long-term financial goals by building a financial plan with brokerage products, including stocks, bonds, mutual funds, annuities, and banking and money managed solutions • Recommends banking and investments strategies that align with client financial goals and needs • Triages client requests and makes referrals to appropriate internal service providers based on client needs and asset thresholds • Mitigates and controls risk as part of daily activities • Identifies and engages potential new clients through referrals or financial center clientele • Provides coaching and feedback to referral partners based on knowledge of client needs and potential product services recommended Required Qualifications: • Currently holds Series 7 &amp; 66 (63 &amp; 65 in lieu of 66) licenses. If you do not currently hold the 66 but have either a 63 or 65, an offer can be extended with the condition that a passing score is received for the missing series within 60 days. • Has at least one year experience in the investments industry, including investment training and in-depth knowledge of investment products and services. • Has at least one year experience working in the financial service industry and/or a sales environment where goals were met or exceeded. • Sets and accomplishes goals, achieving whatever you put your mind to. • Builds and nurtures strong relationships. • Collaborates effectively with others to get things done. • Communicates effectively and confidently and is comfortable engaging all clients. • Manages goals, navigates complexity, prioritizes tasks and executes in a fast-paced environment. • Likes to learn, adapts to new information and seeks the right solutions for clients. • Efficiently manages your time and capacity. • Is thorough and thoughtful in incorporating relevant regulatory due diligence into daily activities and long-term strategies for clients. Desired Qualifications: • Strong computer skills with an ability to multitask in a demanding environment. • At least three years’ experience working in the financial service industry and/or a sales environment where goals were met or exceeded. • Achieved additional professional designations such as Certified Financial Planner (CFP) and/or Chartered Retirement Planning Counselor (CRPC). • Obtained your insurance licenses. Skills: • Advisory • Account Management • Client Experience Branding • Customer and Client Focus • Oral Communications • Issue Management • Client Solutions Advisory • Pipeline Management • Active Listening • Attention to Detail • Risk Management • Policies, Procedures, and Guidelines • Client Management • Causation Analysis • Written Communications Shift:1st shift (United States of America) Hours Per Week: 40

Financial Solutions Advisor - Consumer Investments -Clinton/ Waldorf  Area

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Job Description: This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM. Key responsibilities include accurately and efficiently processing cash transactions for clients as needed. Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals. Responsibilities: <ul> <li>Executes the bank's risk culture and strives for operational excellence</li> <li>Builds relationships with clients to meet financial needs</li> <li>Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations</li> <li>Grows business knowledge and network by partnering with experts in small business, lending, and investments</li> <li>Manages financial center traffic, appointments, and outbound calls effectively</li> <li>Drives the client experience</li> <li>Manages cash responsibilities</li> </ul> Required Qualifications: <ul> <li>Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client</li> <li>Collaborates effectively to get things done, building and nurturing strong relationships</li> <li>Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives</li> <li>Is confident in identifying solutions for new and existing clients based on their needs</li> <li>Communicates effectively and confidently and is comfortable engaging all clients</li> <li>Has the ability to learn and adapt to new information and technology platforms</li> <li>Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking)</li> <li>Applies strong critical thinking and problem-solving skills to meet clients' needs</li> <li>Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations</li> <li>Efficiently manages time and capacity</li> <li>Focuses on results while acting in the best interest of the client</li> <li>Can be flexible to work weekends and/or extended hours as needed</li> <li>Bilingual in English and Spanish</li> </ul> Desired Qualifications: <ul> <li>Experience in financial services and knowledge of financial services industry, products and solutions</li> <li>One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals</li> <li>Six months of cash handling experience</li> <li>Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance​</li> </ul> Skills: <ul> <li>Adaptability</li> <li>Business Acumen</li> <li>Customer and Client Focus</li> <li>Oral Communications</li> <li>Problem Solving</li> <li>Account Management</li> <li>Client Experience Branding</li> <li>Client Management</li> <li>Client Solutions Advisory</li> <li>Relationship Building</li> <li>Business Development</li> <li>Pipeline Management</li> <li>Prospecting</li> <li>Referral Identification</li> <li>Referral Management</li> </ul> Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift:1st shift (United States of America) Hours Per Week: 40

Relationship Banker - Washington, DC Market - Bilingual in English/Spanish Required

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing, and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for performing more complex analysis aimed at improving portfolio risk, profitability, performance forecasting, and operational performance for consumer products and related divisions, such as credit cards. Key responsibilities include applying knowledge of multiple business and technical-related topics and independently driving strategic improvements, large-scale projects, and initiatives. Job expectations include working with business counterparts within the Line of Business and partner organizations including Risk and Product teams. Fraud Prevention and Detection is looking for an energetic and inquisitive experienced data scientist to join our team and help us combat financial crime using graph databases. In this role, you will be expected to work on large and complex data science projects. Collaborating with internal strategy, technology, product, and policy partners to deploy advanced analytical solutions with the goal of reducing fraud losses, lowering false positive impacts, improving client experience, and ensuring the Bank minimizes its total cost of fraud. Responsibilities: <ul> <li>Link Analysis/Graph analytics to find and mitigate densely connected fraud networks.</li> <li>Developing and tuning graph algorithms to maximize detection of fraud.</li> <li>Work with software developers to create/enhance link analysis process for new fraud detection use cases, and assist with the generation, prioritization, and investigation of fraud rings.</li> <li>Coordinate with stakeholders and tech to deliver process end-to-end, be the gate keeper for issue tracking and remediation.</li> <li>Gather business requirements and translate to technical logic for script development, and design, create and monitor daily report/QA metrics for fraud detection process.</li> <li>Document and prepare attestation response for process and fraud strategy with governance team.</li> <li>Identify, track, and recommend opportunities for process improvement.</li> <li>Coach and mentor peers to improve proficiency in a variety of systems and serve as a subject matter expert on multiple business and technical-related topics.</li> <li>Identify business trends based on economic and portfolio conditions and communicate findings to senior management.</li> <li>Support execution of large-scale projects, such as platform conversions or new project integrations by conducting advanced reporting and drawing analytics-based insights.</li> </ul> Required Qualifications: <ul> <li>A minimum of 4 years of experience in data and analytics is required.</li> <li>Must be proficient with SQL and one of SAS, Python, or Java</li> <li>Critical problem-solving skills including selection of data and deployment of solutions.</li> <li>Proven ability to manage projects, exercise thought leadership and work with limited direction on complex problems to achieve project goals while also leading a broader team.</li> <li>Excellent communication and influencing skills.</li> <li>Thrives in fast-paced and highly dynamic environment.</li> <li>Intellectual curiosity and strong urge to figure out the “whys” of a problem and come up with creative solutions.</li> <li>Model development experience leveraging supervised and unsupervised machine learning (regression, tree-based algorithms, neural networks)</li> <li>Expertise handling and manipulating data across its lifecycle in a variety of formats, sizes, and storage technologies to solve a problem (e.g., structured, semi-structured, unstructured; graph; hadoop; kafka)</li> </ul> Desired Qualifications: <ul> <li>Advanced Quantitative degree (Masters or PhD)</li> <li>7+ years of experience; work in financial services is very helpful, with preference to fraud, credit, cybersecurity, or other heavily quantitative areas.</li> <li>Understanding of advanced machine learning methodologies including neural networks, ensemble learning like XGB, and other techniques</li> <li>Proficient with H2O or similar advanced analytical tools</li> </ul> Skills: <ul> <li>Analytical Thinking</li> <li>Business Analytics</li> <li>Data and Trend Analysis</li> <li>Fraud Management</li> <li>Problem Solving</li> <li>Collaboration</li> <li>Innovative Thinking</li> <li>Monitoring, Surveillance, and Testing</li> <li>Presentation Skills</li> <li>Risk Management</li> <li>Data Visualization</li> <li>Interpret Relevant Laws, Rules, and Regulations</li> <li>Issue Management</li> <li>Oral Communications</li> <li>Written Communications</li> </ul> Minimum Education Requirement: Bachelor’s degree or equivalent work experience Shift:1st shift (United States of America) Hours Per Week: 40

Cons Prod Strategic Analyst IV

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! About the Team: The Global Technology Service Management function is a new team charted with designing, implementing, and managing next generation Service Management policies, processes, and solutions. Our mission is to ensure the appropriate controls and capabilities are in place to enable the delivery of stable, resilient, and available technology services to our customers and employees. About the Role: The ServiceNow Knowledge Process Analyst is a key role within the Technology Service Management Office, a group that enforces standardized governance methods across all ITSM processes. This net new role in the organization will manage day-to-day governance, operations and continual improvement for technology request management and technology knowledge management within the scope of those capabilities on the ServiceNow platform. In addition to managing the process day to day, this role will build and manage relationships with teams who execute the process to ensure their adherence and success. Key responsibilities: <ul> <li>Participate in the day-to-day of operation of process controls to ensure consistent and efficient execution</li> <li>Participate in developing, monitor, and report on key process metrics to track performance, identify trends, and drive improvements</li> <li>Identify risks and issues and support mitigation, coordinating with partners as needed</li> <li>Collaborate with cross-functional teams to ensure onboarding of partners into use of the ServiceNow catalog with its request process and into use of ServiceNow knowledge management are trained on requirements and control execution</li> <li>Deliver ongoing training to refresh partner understanding and share improvements</li> <li>Participate in support for evaluations of the process by lines of defense</li> <li>Create and maintain process documentation, including procedures</li> <li>Participate in performance improvement efforts, including identifying opportunities, designing selected improvements, and ensuring comprehensive implementation</li> <li>Perform other duties as assigned </li> </ul> Required Experience: <ul> <li>Minimum of 3 years of experience as a process manager for an IT Service Management process</li> <li>Minimum of 1 years of experience managing controls for an ITSM process</li> <li>Strong understanding of knowledge management and/or technology service request management</li> <li>Understanding of service catalog use, structure, and operation</li> <li>Understanding of ITSM portals</li> <li>ITIL v3 Foundation Certification</li> <li>Experience operating a process on the ServiceNow ITSM platform</li> </ul> Desired Experience: <ul> <li>Strong collaboration and relationship building skills</li> <li>Strong risk, issue and control management skills</li> <li>Superb written communication skills, with a keen eye for detail</li> <li>Proven ability to quickly learn and understand complex subject matter</li> <li>Self-starter with ability to handle multiple assignments simultaneously</li> </ul> Skills: <ul> <li>Controls Management</li> <li>Issue Management</li> <li>Monitoring, Surveillance, and Testing</li> <li>Quality Assurance</li> <li>Risk Management</li> <li>Analytical Thinking</li> <li>Attention to Detail</li> <li>Critical Thinking</li> <li>Problem Solving</li> <li>Written Communications</li> <li>Decision Making</li> <li>Innovative Thinking</li> <li>Prioritization</li> <li>Recording/Organizing Information</li> <li>Research</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

ServiceNow Knowledge Process Analyst

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: Our Security Operations and Threat Response team within Bank of America’s Cyber Security Technology function works to continuously strengthen the bank’s cyber security posture through partnership and delivery of technology to support our threat hunt teams and rapid deployment in response to offensive security engagements. This team works with partners throughout the bank to both discover and develop mitigations from threats to help secure a critical infrastructure around the world that interacts with millions of customers. Role Responsibilities The position of Senior Splunk Detection Engineer is responsible for analyzing and correlating large data sets to uncover novel threats and attack techniques that may be present within the bank’s environments. A Senior Splunk Detection Engineer also will be tasked with and collaborating with data science, threat research, and cyber defense control teams to identify opportunities to develop analytical methods to detect advanced threat actors who utilize emerging tactics and techniques. In support of these processes, the role will also include developing and documenting new and innovative detection content to increase the team’s ability to find existing threats that are otherwise going unidentified or unnoticed. The role will also be expected to actively share knowledge and mentor more junior members of the Security Operations and Threat Response team. The role will work with all Cyber Defense operational and technical teams within Global Information Security (GIS) to gain insight into critical security controls and architectural specifics to develop valuable detection strategies and analytics that identify malicious behavior accurately while maintaining a low false positive rate. This role advises on and reviews product assessments, policy adjustments, and architectural transformations that impact the global Corporation, and will be a thought leader in the design of cutting-edge detective, preventative, and proactive controls. The role will need hands on technical acumen with writing efficient SPL and Macros within short timelines to support detection needs of the firm. Required Skills: <ul> <li>Minimum of 8+ years of experience in a technical role in the areas of Security Operation, Incident Response, Detection Engineering, Defensive Security/Purple Team, or Cyber Threat Intelligence.</li> <li>Direct experience performing content detection engineering and threat hunting in an active corporate environment.</li> <li>Significant experience working with Splunk Procedure Language to create and tune detections.</li> <li>Direct experience working with very large datasets and log analysis tools including but not limited to: Splunk, Python, Pandas, SQL, Hadoop, Hue.</li> <li>Ability to see the larger picture when dealing with competing requirements and needs from across the organization in order to build consensus and drive results.</li> <li>Ability to navigate and work effectively across a complex, geographically dispersed organization.</li> <li>Experience with more than one or more enterprise scale EDR, SIEM, and SOAR tools.</li> <li>Previous experience performing digital forensics or indecent response on major security incidents.</li> <li>Experience analyzing system, network, and application logging for attack techniques at all stages of the cyber kill chain.</li> <li>Experience consuming and analyzing Cyber Threat Intelligence for actionable takeaways</li> <li>Ability to apply Cyber Threat Intelligence through enrichment, correlation, and attribution</li> <li>Familiarity with offensive security strategies and assessment methodology</li> <li>Experience explaining threat hunt objectives in plain English and able to communicate associated risk.</li> <li>Demonstrated ability to self-direct, with minimal supervision to achieve assigned goals.</li> </ul> Beneficial but not required: <ul> <li>Experience with offensive security tools and integration of SIEM, SOAR, CSPM and other technical integrations within large enterprise networks.</li> <li>Knowledge of basic Data Science concepts and processes.</li> <li>Experience performing security analysis and threat hunting in Cloud environments such as Azure, M365, AWS</li> </ul> Skills: <ul> <li>Application Development</li> <li>Automation</li> <li>Influence</li> <li>Solution Design</li> <li>Technical Strategy Development</li> </ul> This job will be open and accepting applications for a minimum of seven days from the date it was posted. Shift:1st shift (United States of America) Hours Per Week: 40

Senior Splunk Detection Engineer

Overview Are you looking for a rewarding career? If so, we invite you to join our team at Amedisys, one of the largest and most trusted home health and hospice companies in the U.S. Attractive pay $60,000.00 - $70,000.00 Our compensation reflects the cost of labor across several U.S. geographic markets and may vary depending on location, job-related knowledge, skills, and experience. What's in it for you A full benefits package with choice of affordable PPO or HSA medical plans. Paid time off. Up to $1,000 in free healthcare services paid by Amedisys yearly, when enrolled in an Amedisys HSA medical plan. Up to $500 in wellness rewards for completing activities during the year. Use these rewards to support your wellbeing with spa services, gym memberships, sports, hobbies, pets and more.* Mental health support, including up to five free counseling sessions per year through the Amedisys Employee Assistance program. 401(k) with a company match. Family support with infertility treatment coverage*, adoption reimbursement, paid parental and family caregiver leave. And more. Please note: Benefit eligibility can vary by position depending on shift status. *To participate, you must be enrolled in an Amedisys medical plan. **For full-time caregivers meeting certain requirements. Why Amedisys Amedisys is a leading provider of home health, hospice, and high-acuity care, dedicated to helping patients and families navigate the complex healthcare system. With a focus on compassionate, patient-centered care, you would be joining a team of professionals committed to improving the lives of those they serve. Responsibilities As a Benefits Speciailist, you will primarily responsible for the service delivery and plan administration of assigned benefits programs, including day-to-day vendor interactions and relationships. Also responsible for addressing complex employee issues and escalations, administering company leave of absence programs, and providing support to Senior Benefits Specialists with process improvement, regulatory compliance, and other benefit projects as assigned. <ul> <li>Manages the daily interactions and service relationships with assigned vendors to ensure the delivery of high quality customer service, accurate benefit plan administration, and fulfillment of strategic objectives.</li> <li>Reviews and verifies that administrative invoices and service level agreements with assigned vendors are in compliance with applicable contract terms before initiating payment requests.</li> <li>Responds to complex employee benefit inquiries and resolves escalations received from incoming emails, ticket management systems, benefits call center representatives, and/or senior leadership in a timely and professional manner.</li> <li>Analyzes employee inquiries, tickets, and calls to identify potential benefits administration issues and/or opportunities for improved communications or processes, and provides clear and concise information to Senior Benefits Specialists for additional research, validation, and resolution.</li> <li>Serves as liaison between leaves administration vendors, impacted employees, management, and other stakeholders to administer all mandated and available leave of absence programs in an accurate, compliant, and efficient manner.</li> <li>Tracks and implements communication plans for assigned benefit programs, including policy changes, program updates, and required regulatory documents with the assistance of external vendor partners and consultants using a variety of communication methods.</li> <li>Assists with testing the 401(k) and health and welfare benefits eligibility rules, events, and benefit plans within the PeopleSoft Human Capital Management system, especially during the annual Open Enrollment processes.</li> <li>Assists the Senior Benefits Specialists with internal and external audit requests, regulatory related testing and compliance filings, and preparation of benefits disclosures, plan documents, and other required communications.</li> <li>Partners with Senior Benefits Specialists to identify and obtain relevant data to assess the success and effectiveness of current benefit programs and to inform the development of new strategic initiatives to meet objectives and desired outcomes as established by senior leadership.</li> <li>Provides training and documented processes to other Benefits Specialists in order to enable their backup support during vacations, leaves of absence, and/or any changes to team resources, and serves as backup support for the other Benefits Specialists as assigned.</li> <li>Performs other duties as assigned.</li> </ul> Qualifications Required <ul> <li>Three (3+) years of experience in Benefits Administration.</li> <li>Ability to travel domestically (0-10% of the time) as required for assigned projects, vendor meetings, and professional development.</li> </ul> Preferred <ul> <li>Associate's degree (or equivalent college-level credits) in Human Resources, Business Administration, Information Technology, or related field.</li> <li>Five (5+) years of experience in Benefits Administration, including leave of absence administration, for a large organization.</li> <li>Human Resources and/or Benefits Certification (PHR, SPHR, SHRM - CP, SHRM -SCP, CEBS, CBP).</li> <li>Experience with vendor management for day-to-day operations and service delivery needs, including handling escalated individual issues.</li> <li>Working knowledge of ERP and/or HRIS technology platforms, specifically PeopleSoft Human Capital Management system, including the ability to use and modify queries for data reporting.</li> <li>Working knowledge of ERISA, FMLA, ADA and other primary federal legal and regulatory requirements related to employee benefits.</li> </ul> Amedisys is an equal opportunity employer. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, sexual orientation, genetic predisposition or carrier status or any other legally protected characteristic.

Amedisys

Benefits Specialist - Leave Administration - Remote

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Position Summary Bank of America is looking for an experienced ServiceNow business analyst to help implement ServiceNow’s SecOps modules in a new, “greenfield” ServiceNow instance. This job is responsible for capturing and refining business needs into actionable requirements for ServiceNow developers. Job expectations include working closely with key stakeholders to ensure business outcomes are delivered, assisting with troubleshooting, creating documentation, and assisting with user training. Key Responsibilities: <ul> <li>Responsible for capturing and refining business and system requirements for the ServiceNow SecOps modules.</li> <li>Works with stakeholders to understand their needs, analyze problems, and capture their requirements, and then working closely with the Development Team to refine the requirement into specifications that can be executed by the team.</li> <li>Possess a working knowledge of Cybersecurity best practices, vulnerability management lifecycle, and ServiceNow configuration.</li> <li>Leverages experience and understanding of stakeholder needs to help create a solution, envisions the solution to solve a problem (manual or through software).</li> <li>Performs Cost/Benefit Analysis to align the technology to business strategy. Gathers &amp; catalogs functional, non-functional, and technical requirements for stakeholder requests.</li> <li>Determines the impact of modifications and enhancements on the ServiceNow SecOps modules and platform.</li> <li>Acts as the ServiceNow SecOps subject matter expert to support scope and requirement decisions.</li> <li>Ensures changes to the application are compliant with bank standards and policies.</li> <li>Assists users and development team with application testing and troubleshooting. May help configure test solutions to validate functional and system needs.</li> <li>Identify, document, and troubleshoot application related problems.</li> <li>Documents process, procedures, and workflows associated with the relevant ServiceNow modules and external applications.</li> <li>Leads or participates in continuous improvement efforts; Building expertise in creating, analyzing, and improving processes.</li> <li>Ability to create, maintain, and present training materials for end-users.</li> </ul> Qualifications: <ul> <li>1+ years of experience translating business needs into requirements for a ServiceNow implementation or major enhancement project.</li> <li>Hands-on experience with ServiceNow, including familiarity with at least 1 module.</li> <li>Prior experience in an IT or Cybersecurity role.</li> <li>Strong interpersonal and written/verbal communication skills, with the ability to present complex ideas clearly and effectively.</li> <li>Familiarity with Agile development practices.</li> </ul> Desired Certifications: <ul><li>ServiceNow Certified Systems Administrator (CSA) certification</li></ul> Enterprise Role Overview: Responsible for capturing and refining business and/or system requirements (based on specialization). Works with stakeholders to understand their needs, analyze problems, and capture their requirements, and then working closely with the Development Team to refine the requirement into specifications that can be executed by the team. Possess a working knowledge of the business and/or technical domain based on their specialization. Leverages experience and understanding of stakeholder needs to help create a solution, envisions the solution to solve a problem (manual or through software). Performs Cost/Benefit Analysis to align the technology to business strategy. Gathers &amp; catalogs functional, non-functional, and technical requirements for stakeholder requests. Determines the impact of modifications and enhancements on the application. Acts as the product(s) subject matter expert to support scope and requirement decisions. Ensures changes to the application are compliant with bank standards and policies. Assists users and development team with application testing and troubleshooting, and may help configure test solutions to validate functional and system needs. Identifies, document and troubleshoot application related problems. Documents process, procedures and workflows associated with applications. Leads or participate in continuous improvement efforts; Building expertise in creating, analyzing, and improving processes. Creates, maintains and presents training materials for end-users. Individual contributor. Shift:1st shift (United States of America) Hours Per Week: 40

142 Jobs in Richmond, VA, USA