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Banquet Team Leader 宴会领班 (<h1>Job Number:</h1> HOT0B3BG) <h2>Work Locations</h2> : Hilton Lanzhou City Center West of Middle Tianshui Road, south of Nanchang Road Lanzhou 730000 希尔顿在全球 100 多个国家和地区拥有数以千计的酒店，提供无数令人愉悦的机会。 从敞开的大门到热情的微笑，再到与众不同的体验，我们为每年与我们在一起的数百万旅行者提供他们永远不会忘记的欢迎。 除了我们旗舰品牌希尔顿酒店及度假村还包括：华尔道夫酒店及度假村、LXR、康莱德酒店及度假村、希尔顿嘉悦里酒店、Signia、格芮希尔顿精选酒店、希尔顿逸林酒店及度假村、Tapestry Collection by Hilton、希尔顿尊盛酒店、Tempo、 Motto、希尔顿花园酒店、希尔顿欢朋酒店、Tru by Hilton、希尔顿欣庭酒店、希尔顿惠庭酒店和希尔顿分时度假俱乐部。 如果您热衷全球旅行对世界的影响，您可能就是我们正在寻找的希尔顿团队成员。 因为在希尔顿酒店，我们永远不会忘记我们在这里的原因：使我们的客人，团队成员和业主都满意。 此职位要求能够为宴会提供专业快捷的餐饮服务，通过成本及库存控制来获得计划盈利。协助督导员工的工作，通过遵守餐厅和希尔顿国际酒店的规章制度以确保为客人提供符合标准的完美服务。 我的具体职责是什么? 作为宴会领班，您将应以最高标准完成以下任务： • 熟悉掌握菜单及饮料单上的内容，并可以详细的给客人做出解释。 • 了解健康食品的要求，并可以给出适当的建议。 • 能够达到TBS 产品知识的要求。 • 可以根据客人不同的国籍推荐菜单上的食品。 • 了解其他餐厅的菜肴，以便向客人推荐。 • 熟悉所有餐厅及饭店其他部门的营业时间。 • 可以向客人推荐其他具有吸引力的餐厅或场所。 • 在工作中随时检查员工的产品知识。 • 检查餐厅当天预定，保证员工能够按照预定准备及正确摆台，做好相应的准备，并能致电确认预定。 • 确保所有员工提前了解换班详细安排。 • 完成TBS账单表以准备餐厅服务。 • 微笑服务，协助顾客就座、挂外套、背包等，并作自我介绍。 • 保证客人都被引导入座并询问他们希望在吸烟区或非吸烟区就座。 • 确保所有服务都符合标准。 • 保证询问客人的饮料是否续杯，保证不发生空杯的情况。 • 各尽其职，向客人做自我介绍，注意收集客人满意度的反馈。 • 满足客人的各项要求，如不能立即回答客人的问题请与经理联系。 • 可以为团队成员解释介绍服务标准。 • 以积极的态度为客人服务，协助各种合理要求，并对餐厅其他员工进行客人需求的培训。 • 以积极主动的态度为客人服务，协助各种合理要求，并对餐厅其他员工进行客人需求的培训。 • 在客人用餐接近尾声的时候，询问客人对用餐是否满意。 • 在客人结帐时，账单要与客人满意程度调查及其他宣传单一起放在账单夹中。 • 鼓励客人在用餐结束之后填写调查表。 • 帮客人取回外套及书包。 • 感谢客人的光临，并祝愉快。 • 协助餐厅经理进行就职培训，及在职培训。 • 通过体现自身的专业素质，为餐厅的其他员工树立良好榜样。 • 了解整个餐饮部的食品、饮料，工资成本及其他杂项目成本的预算。 • 与工程部及客房部通力合作，以确保对科服务设施的完好整洁。 • 了解生意潜在的增长或减低的态势。 • 能够一时到潜在的销售并向经理汇报。 • 理解相关OH&amp;S法规，并在餐厅的日常运营中执行。 • 在服务过程中确保严格遵守卫生及安全守则。 • 向上一级主管或经理汇报发生的任何事故。 • 餐饮部的工作使命在所有员工当中被建立并贯彻。 • 如有必要，该部门有权更改或补充该职位描述。 • 完成任何其他合理的职责和被指派的职责。 我们寻找什么样的人才? 希尔顿宴会领班职位始终要以宾客的利益为重并与其他团队成员密切合作。若要成功地应聘这一职位，您的态度、行为、技能和价值观应符合下列标准: • 二至四年在四/五星级酒店的相关管理经验。 • 良好的英语口译及书写能力。 • 精通计算机程序。 • 具有积极合作的精神，以热心的态度对待所有的工作， 并乐于利用一切机会学习技能以便于改进自己的工作的技巧。 • 具有极强的应变能力，灵活反应并以积极的态面对需求更改的事情，包括任何工作要求的改变的。 • 具有较强的团队精神，通过合作及对同事工作的支持达到团队的共同目标。 • 优秀的领导和人员管理技能，附加培训技能。 • 以客户为导向，并能够自信地建立和超过服务标准。 • 具有全面的关于服务,劳动力控制, 饮料, 维修, 广告, 电脑和财务方面的知识。 • 优秀的人际处理能力并关注细节。 • 在九项能力资格认证中, 人员管理沟通和计划安排为强项。 • 能有效抗压并有效处理业务繁忙时的工作。 • 外向性格、可以长时间的工作。 服务于希尔顿将会如何? 希尔顿全球是国际最具知名度的酒店管理公司之一，其下品牌包括从豪华的全面服务酒店，度假村到公寓式酒店以及中端酒店等。近一个世纪，希尔顿全球致力于通过全球品牌. 延续为全球客户提供优质服务的传统，坚持为商务和休闲旅游人士提供最优质的客房、服务、产品和品牌价值。我们的愿景 “让世界充满阳光，让大家都感受到热情的温暖，提供与众不同的卓越体验，让每位宾客在每家酒店的每次住宿都倍感满意” 团结我们作为一个团队每天都在世界各地创造非凡的酒店体验。同时，我们惊人的团队成员是希尔顿的核心所在！ <h2>EOE/AA/Disabled/Veterans</h2> <h2>Schedule</h2> : Full-time Brand: Hilton Hotels &amp; Resorts <h2>Job</h2> : Banquets

Hilton

Director of Engineering at The Plaza Doha LXR Hotels & Resorts

About Pinterest: Millions of people across the world come to Pinterest to find new ideas every day. It’s where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love. In your role, you’ll be challenged to take on work that upholds this mission and pushes Pinterest forward. You’ll grow as a person and leader in your field, all the while helping Pinners make their lives better in the positive corner of the internet. Creating a life you love also means finding a career that celebrates the unique perspectives and experiences that you bring. As you read through the expectations of the position, consider how your skills and experiences may complement the responsibilities of the role. We encourage you to think through your relevant and transferable skills from prior experiences. Our new progressive work model is called PinFlex, a term that’s uniquely Pinterest to describe our flexible approach to living and working. Visit our <a href="https://www.pinterestcareers.com/our-life/pinflex/" target="_blank">PinFlex</a> landing page to learn more. The Global Director of Sales Training is a leadership role responsible for continually improving the performance of the sales organization. This person will determine and evaluate sales training needs and design and deliver quality sales training solutions that build essential sales capabilities necessary to achieve all sales goals through successful execution of defined sales strategies. You are a proven leader who will work with your team to set goals driving measurable impact. The ideal candidate has a strong ability to lead and inspire a team, sales and operations expertise, analytical skills to make data-driven decisions, and the ability to manage competing priorities in a highly dynamic team environment What you’ll do: <ul> <li>Develop and maintain a highly relevant, goal oriented strategic training program globally</li> <li>Collaborate with executive and senior stakeholders to ensure understanding of sales strategies, opportunities, and challenges and gain full alignment on training priorities</li> <li>Develop new hire training, advanced and recurrent training as well as additional development programs</li> <li>Partner directly with subject matter experts to design and develop engaging experiences for the various seller role profiles and available delivery modes (live, e-learning, asynchronous) with clear strategies and tactics to achieve desired learning outcomes</li> <li>Define and report out metrics that assess learning effectiveness and/or opportunities</li> <li>Partner closely with other Training &amp; Learning professionals on the team to ensure learning experiences are fun, engaging, and help sellers adopt new skills and abilities</li> <li>Analyze performance of sales personnel to determine need for additional training</li> <li>Build a highly effective team motivated by your expertise with regard to sales development best practices</li> <li>Drive continuous innovation and improvement</li> </ul> What we’re looking for: <ul> <li>15+ years of proven global leadership in a high-performance sales organization in sales or sales enablement</li> <li>8+ years of experience establishing Sales Training functions in a highly cross-functional environment</li> <li>Self-starter mentality with a track record of producing exceptional work with minimal supervision</li> <li>Strategic thinker that can influence without authority, effective collaborate with multiple stakeholders and teams to drive flawless execution</li> <li>Ability to manage global, highly visible projects and timelines that span multiple teams and multiple resources</li> <li>Extensive experience in growing and scaling businesses and setting GTM strategy with demonstrated ability to achieve revenue targets</li> <li>Must have strong data analytics skills. Knowledge of data visualization tools such as Tableau is a plus</li> <li>Willing to take feedback, learn and grow; an ethos of continuous self-improvement</li> </ul> Relocation Statement: <ul> <li> This position is not eligible for relocation assistance. Visit our <a href="https://www.pinterestcareers.com/pinflex/" target="_blank">PinFlex</a> page to learn more about our working model.</li> </ul> In-Office Requirement Statement <ul> <li>We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.</li> <li>This role will need to be in the office for in-person collaboration 3-4 times a quarter and therefore can be situated anywhere in the country.</li> </ul> #LI-REMOTE #LI-AM9 At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise. Information regarding the culture at Pinterest and benefits available for this position can be found <a href="https://www.pinterestcareers.com/pinterest-life/" target="_blank">here</a>. US based applicants only $172,550—$355,000 USD Our Commitment to Diversity: Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process, please complete <a href="https://forms.gle/sS24D4WboEKUZMQK6" target="_blank">this form</a> for support.

Pinterest

Global Director, Sales Training

Data EngineerWhat you can expectWe are seeking a skilled Data Engineer to join our growing data team. In this role, you will design, build, and maintain our data infrastructure using modern tools and technologies. You'll play a crucial role in transforming raw data into valuable insights that drive our business decisions.About the TeamZoom's Information Technology team is dedicated to delivering customer happiness, enhancing business efficiency, and fostering agility through innovation, data insights, and automation. Our impact is evident in seamless user experiences, streamlining processes, and supporting Zoom's growth in communication and collaboration.What we’re looking for<ul> <li>2-5 years of experience in data engineering or a similar role.</li> <li>Experience in programming skills in Python and SQL.</li> <li>Experience with modern data warehousing solutions, particularly Snowflake.</li> <li>Be familiar in using dbt for data transformation and modeling.</li> <li>Be familiar with Apache Airflow for workflow orchestration.</li> <li>Experience with ETL/ELT processes and data pipeline development.</li> <li>Experience and knowledge of data modeling and database design principles.</li> <li>Have a Bachelor in Computer Science, Information Technology, or a related field.</li> </ul>Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click <a href="https://careers.zoom.us/benefits" target="_blank">Learn</a><a href="http://careers.zoom.us/benefits" target="_blank"> </a>for more information.About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment. Our Commitment​ We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.If you need assistance navigating the interview process due to a medical disability, please submit an <a href="https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&amp;d=1127274756253361" target="_blank">Accommodations Request Form</a> and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.#LI-Remote

Zoom

Data Engineer

Overview This is a remote role that may be hired in several markets across the United States. This position is a director responsible and accountable for oversight and management of Business Unit (BU) risk activities, in adherence with the Company's Risk Appetite and Corporate Strategy. This role will lead a team responsible for supporting business units aligned within the Enterprise Operations division. Leader will ensure team serves as an effective communication channel between the second line (Chief Risk Office), regulators, and FCB business units. Participate in strategy discussions and provide input to promote an environment of risk awareness and risk ownership across the organization. Develop and implement collaborative partnerships with senior management across lines of business, internal departments, second line program leaders, peer First Line Risk Management (FRM) leadership, and other stakeholders to enhance BU risk management capabilities. Manages the recruitment, training, and development process for staff. This position is part of the Enterprise Technology &amp; Operations First Line Risk Management organization and will manage a team of business advisory first line risk management professionals. Responsibilities <ul> <li>Execute second line risk program requirements including, but not limited to, RCSA, control assurance, issue management, third party risk management, model risk management, etc.</li> <li>Provide risk guidance and advice to further strengthen and enhance control environment including the identification, documentation and substantiation of key processes, risks, and controls. Perform process observations and ensure the alignment of RCSAs.</li> <li>Develop and monitor key risk indicators; identify opportunities for mitigation.</li> <li>Create, distribute, review and challenge risk reporting for Enterprise Operations senior leadership.</li> <li>Advise and provide guidance on risk activities and assessments including strategic initiatives, integrations, regulatory commitments, and large-scale technology transformations.</li> <li>Identify and escalate risks, monitor issues, and engage with business in creation of mitigation plans. Develop and implement issue governance routines with business leadership.</li> <li>Develop control assurance test plans and coordinate process walkthroughs for SOX and first line controls.</li> <li>Partner with second and third line in testing, audits, and exams.</li> <li>Enhance policy and regulatory change management processes to aid business in building actionable implementation plans. </li> <li>Risk Strategic Activities - Works with senior management to create risk management strategies ensuring key risks are appropriately managed and are aligned. Provides BU risk considerations for business/strategic plans. Effectively challenges risk programs outputs, ensuring bank and regulatory alignment. Manages and recommends enhancements to internal controls, ensuring control testing is in place and results are in line with the Control Standards.</li> <li>Risk Oversight - Develops BU Risk Reports that provide comprehensive view of risks that impact the BU and reviews risk and control performance to ensure clarity. Identifies and summarizes Top and Emerging trends in BU Risk Management, making recommendations to address impact. Manages the tracking and reporting of key indicators and limits to ensure timely escalation of breaches as required by the Risk Appetite Framework (RAF). Oversees and ensures that established BU Risk Limits are appropriately incorporated into core processes and are aligned with the Bank's risk appetite.</li> <li>Risk Governance - Supports BU participation in relevant risk governance group meetings utilizing advanced understanding of the BU operations, risks, controls and related laws and regulatory guidance. Provides feedback and collaborates on relevant governance documents to support BU activities and manage risk. Drives the implementation of program policies, standards, and procedures. Ensures timely communication around current and emerging issues and regulatory requirements.</li> <li>Managerial Functions - Establishes and monitors expectations to achieve company and department goals. Makes appropriate changes to team policies, procedures, and efficiencies to meet objectives. Manages the performance, training, and evaluation of assigned staff. Maximizes department achievements by providing professional development. Participates in mandatory risk training and educates BU personnel on key risk programs and topics. Develops and manages short- and long- term staffing needs.</li> </ul> Qualifications Preferred Education: Advanced Degree Preferred Area of Experience: Financial Services, Project Management or Consulting (internal or external) Preferred Qualifications: <ul> <li>Compliance certifications and/or knowledge of regulations to include, not limited to, Reg E, Reg CC, Reg D, Reg Z, ECOA, FCRA, UDAAP, BSA/AML, etc.</li> <li> Area of Experience: Business functional knowledge and/or leadership of Operations functions to include: <ul><li>General and Commercial Bank Operations Support processes which provide technical, procedural and operational support and management for the branch network that services both retail and commercial customers; knowledge of cash and ATM processes.</li></ul> <ul><li>Client Advisory Services processes that provide dedicated customer onboarding, product support, account maintenance, and KYC, BSA, and AML requirements.</li></ul> </li> <li>Knowledge of Large Financial Institution risk programs, practices, and control frameworks. </li> <li>Knowledge of various banking and government regulatory requirements, guidance, and processes. </li> <li>Solid problem-solving skills with ability to collaborate and influence associates, senior management, and various committees.</li> <li>Proven experience of leading numerous risk deliverables and/or projects concurrently.</li> <li>Ability to lead varying levels of leadership horizontally and vertically in large scale deliverables and integrations.</li> <li>Knowledge of operational and enterprise risk management including identification, assessment, and escalation of risk issues. </li> <li>Ability to track and coordinate large, complex processes. </li> <li>PC Skills including Microsoft Office Products (Visio, Teams, Word, Excel, and PowerPoint)</li> </ul> This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. If hired in North Carolina, the base pay for this position is generally between $145,000 and $222,333. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>.

SVB Financial Group

Director First Line Risk Management -Branch Ops & CAS (Remote)

Overview This is a remote role that may be hired in several markets across the United States. Responsible for updating, monitoring, and maintaining the Bank’s Enterprise Risk Appetite Program, a Bank-wide program that defines the amount and type of risk the Bank is willing to accept in the pursuit of its business objectives. Execution of this Program requires risk management subject matter expertise to support and effectively challenge key stakeholders at the Business and Enterprise level. This position is responsible for Risk Appetite project management (e.g., execution, training, education, support), relationship management (e.g., coordination with applicable Second Line stakeholders), and execution of effective challenge of the Risk Appetite Statement and Key Risk Indicators, inclusive of supporting analysis, documentation, and rationale. Additionally, this position is responsible for the creation of governance materials supporting Board approval of the Risk Appetite Statement. The Program also supports overall risk advisory including monitoring and connectivity with various Enterprise risk programs (e.g., Strategic Planning, Top &amp; Emerging Risks, Material Risk Identification, Risk and Control Self Assessments). To perform this role, a high level of interaction is required with stakeholders at all levels of the organization. Responsibilities <ul> <li>Facilitate the review and update of the Risk Appetite Statement (RAS), and associated Key Indicators (KIs), to ensure alignment with the Bank’s risk appetite and strategic objectives</li> <li>Train Second Line on Program expectations regarding supporting analysis, documentation, and effective challenge of First Line Risk Appetite proposals </li> <li>Develop templates and define expectations for submitting Risk Appetite proposals to senior management, governance groups, and the Board for review and approval</li> <li>Evaluate Risk Appetite proposals individually and in aggregate to ensure completeness and cohesiveness across risk categories </li> <li>Run monthly and quarterly Risk Appetite reporting, including the escalation of Risk Appetite threshold breaches and risk responses to the Board for approval </li> <li>Develop and execute a plan to cascade the Risk Appetite Statement to governance groups and Business Units for KI development and reporting</li> <li>Update and monitor adherence to the Risk Appetite Standards and Procedures in alignment with industry and regulatory expectations</li> <li>Orchestrate and partner with key internal stakeholders to maintain awareness of organizational risk appetite</li> <li>Identify process deficiencies and escalate applicable issues to management</li> <li>Keep abreast of new and evolving risk management developments and industry changes</li> <li>Develop relationships and remain active in professional networks (e.g., ABA, RMA, etc.) to stay abreast of current and emerging issues</li> <li>All other duties as assigned</li> </ul> Qualifications Bachelor's Degree and 6 years of experience in Financial Services, Enterprise Risk Management, Operational Risk Management, Compliance, Audit, Finance, or Accounting OR High School Diploma or GED and 10 years of experience in Financial Services, Enterprise Risk Management, Operational Risk Management, Compliance, Audit, Finance, or Accounting Additional Requirements: <ul> <li>Knowledge of risk management techniques and practices, including a working knowledge of Risk Control Frameworks (e.g., COSO, Basel) as well as internal risk categorizations</li> <li>Knowledge of regulatory guidance pertaining to Enterprise Risk (e.g., FDIC, OCC, FRB, CFPB)</li> <li>Excellent communication skills, both verbal and written</li> <li>Exceptional organization, analysis, decision-making and problem resolution skills with strong attention to detail </li> <li>Ability to leverage independent judgment to accomplish objectives within deadlines, including independently creating cycle execution roadmaps with the ability to adequately execute against these plans </li> <li>Advanced Microsoft Office skills including Microsoft Excel and PowerPoint</li> <li>Understanding of financial and non-financial risk and comfortable challenging alignment to risk appetite (e.g., key risk indicators, qualitative statements)</li> </ul> Other Preferred Qualifications: <ul> <li>Large bank and/or supervisory risk management experience</li> <li>Project management experience </li> <li>Technical experience managing Risk Appetite Programs </li> <li>Advanced degree (e.g., MBA)</li> <li>Enterprise Risk and/or Operational Risk experience</li> <li>Experience working with a GRC application (e.g., Archer)</li> </ul> This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. The base pay for this position is generally between $98,000 to $160,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>.

Risk Officer II, Risk Appetite (Remote)

Overview This is a hybrid role (after the initial training period), with the expectation that time working will regularly take place inside and outside of a company office. This Senior Operations Specialist Lead position leads operational support efforts for the Consumer Loan Boarding team at a high level of complexity and ability. Addresses escalated or time-sensitive issues, disputes, and requests to facilitate processes and associate workflow. Provides expertise and guidance to align daily activities with service standards and business goals. Identifies, recommends, and assists in implementing process improvements. Aids management with special projects such as reporting or monitoring performance. Serves as a leader for less experienced specialists on the team through knowledge in the area of work. Responsibilities <ul> <li>Operational Support - Performs various operational tasks that occur during customer, vendor, and associate inquiries. Streamlines the workflow for other associates within the business unit through operational activities. Identifies, communicates, and makes recommendations to address process inefficiencies.</li> <li>Business Expertise - Provides knowledge in area of work. Researches and maintains strong knowledge of any laws, regulations, and policies that affect specific job duties to produce work that is accurate, efficient, and compliant. Utilizes product, system, or process familiarity to resolve problems and handle customer requests.</li> <li>Service - Handles complex, escalated, or time-sensitive issues and requests. Determines client needs and provides resolution while maintaining a high standard of service.</li> <li>Documentation - Handles standard documentation and files associated with daily activities, which may include processing, reviewing, or distributing materials. Maintains and updates department records either physically or within a system.</li> </ul> Qualifications Bachelor's Degree and 2 years of experience in Financial Services and Operations Support OR High School Diploma or GED and 6 years of experience in Financial Services and Operations Support Additional Preferred Qualifications <ul> <li>Ability to think critically and quickly adapt to change</li> <li>Experience with reviewing loan documents/ loan agreements</li> <li>Experience with consumer loans</li> <li>Ability to work and navigate in a high volume environment</li> <li>Experience adhering to service level agreements and quality metrics</li> <li>Strong written and verbal communication skills</li> <li>Strong ability to communicate with leadership and resolve escalations</li> <li>Experience with Microsoft Office Suite</li> </ul> First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>.

Senior Operations Specialist Lead - Consumer Loan Boarding

Overview This is a remote role that may be hired in several markets across the United States. This position allocates technical resources and associates within the Information Technology (IT) department of the Bank. Manages an associate team to ensure effective delivery of service and project results. Oversees the design, implementation, and support of systems and applications. Partners with peers, senior management, business units, and associate teams to align projects or tasks with wider organizational goals. Responsibilities <ul> <li>Project and Product Management - Provides direction and oversight to IT projects and products. Assigns project tasks, drives project schedules, product releases, and conveys results or updates to the appropriate parties. Develops and utilizes methods of tracking performance.</li> <li>Managerial Functions - Establishes and monitors expectations to achieve company and department goals. Makes appropriate changes to IT policies, standards, procedures, and efficiencies in order to meet objectives. Manages the performance, training, and evaluation of assigned staff. Maximizes department achievements by providing professional development. Ensures bank needs are met through prioritization and resource allocation. Supports budget forecasting, capital planning and invoicing.</li> <li>Business Support - Directs programming, business analysis, or testing activities, including the determination of scope, time and cost estimates, and system impact within user requests. Facilitates system modifications within existing system architecture and assists with architectural changes as necessary. Elicits and refines business technology roadmaps, including setting priority and understanding cross team impacts.</li> <li>Technical Expertise - Serves as a technical expert and strategic leader to senior management, associates, and business units. Ensures that team activities comply with all appropriate configuration, change controls, and security standards. Participates in business meetings and special projects to provide insight on end-user needs. Keeps abreast of industry trends. Identifies and holds accountable vendors in support of system updates and maintenance.</li> </ul> Qualifications Bachelor's Degree and 6 years of experience in Applications development, applications analysis or systems engineering OR High School Diploma or GED and 10 years of experience in Applications development, applications analysis or systems engineering Skill(s): Previous leadership for technical implementation, Knowledge of Standard Development Life Cycles (like Waterfall or Agile), Knowledge of system and data design This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. If hired in NC, the base pay for this position is generally between $124,000 and $168,000. If hired in AZ, the base pay for this position is generally between $137,000 and $185,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>.

Manager IT BSA AML Compliance Systems (Hybrid)

Overview This is a remote role that may be hired in several markets across the United States. This position plays a crucial role in supporting the Systems Development Lifecycle (SDLC) within the organization. This senior position will mentor and guide junior team members fostering a culture of continuous improvement and knowledge sharing. This position will work closely with SDLC governance, development, project managers, business partners, and Quality Assurance (QA) professionals to ensure compliance with SDLC methodologies (e.g Agile, Waterfall and hybrid approaches). This position will support teams in adopting SDLC tools such as JIRA, X-Ray, TestRay/synapseRT, and Azure DevOps. Will provide training and enablement to application teams on SDLC standards and procedures as well as SDLC tools. The ideal candidate will possess a calm demeanor and the ability to approach challenges with a positive and solution-oriented mindset. Responsibilities <ul> <li>Mentor junior team members and lead large-scale initiatives across the organization</li> <li>Engaging and influencing with senior leaders on key decisions</li> <li>Establishes a strong partnership with the SDLC Governance team to ensure alignment across the organization</li> <li>Emphasize and delegate top priority tasks across the SDLC Enablement team</li> <li>Review and approve compliance training, self-service content and best practices identified by the SDLC Enablement team</li> <li>Provide ongoing coaching and mentoring to application teams. Foster a culture of continuous learning and improvement</li> <li>Communicate changes effectively to stakeholders regarding SDLC standards and procedures</li> <li>SDLC Support - Provides expert technical support for SDLC by responding to escalated inquiries, ensuring processes run smoothly, and working to continuously improve the end-user experience. Implements recommended modifications and enhancements. Serves as an analytics resource to wider organization or business units, offering guidance on SDLC standards and procedures</li> </ul> Qualifications Bachelor's Degree and 6 years of experience in Systems Support, or Analytics, or Operational Support OR High School Diploma or GED and 10 years of experience in Systems Support, or Analytics, or Operational Support Preferred skills: Strong understanding of SDLC, Agile, and Waterfall. Experience with SDLC tools (JIRA, X-Ray, TestRay/synapseRT, and Azure DevOps). Excellent communication and interpersonal skills, with a demonstrated ability to influence at all levels of the organization. Proven ability to delivery engaging and persuasive presentations. Strong problem-solving and analytical skills. Proficient in Powerpoint and SharePoint. Proven ability to drive process improvements and enablement initiatives across teams. Familiar with Articulate 360 a plus. This job posting is expected to remain active for 30 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. If hired in North Carolina, the base pay for this position is generally between $115,000 and $170,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>.

Senior Business Systems Analyst - SDLC Enablement (Remote)

Overview This is a remote role that may be hired in several markets across the United States. The Project Manager 111 position is responsible for projects of a substantial scope and influence to enhance the Bank's technological capabilities. Leverage in depth business and technical knowledge to manage the execution and administration of project life cycle including planning, scope definition, design, and delivery. Recognize and drive organizational transformations outside of projects. Directs both technical and non-technical aspects with an advanced understanding of project management approaches. Tracks and reports progress against milestones, budgetary guidelines, or other performance indicators to analyze strategic impact of project activities. Coordinates activities of IT teams with other lines of business to achieve project goals. May oversee the work of less experienced project managers in the work group. Responsibilities <ul> <li>Managing the budget and timeline. Setting project goals and coming up with plans to meet those goals.</li> <li>Maintaining project timeframes, budgeting estimates and consolidation of workstream status report.</li> <li>Coordinating project team members and developing schedules and individual responsibilities.</li> <li>Implementing IT strategies that deliver projects on schedule and within budget.</li> <li>Scheduling and facilitating discussions and tracking minutes in a standard, predefined format.</li> <li>Weekly report outs to program management. Conducting risk assessments for projects.</li> <li>Establishment and maintenance of project’s RAID log.</li> <li>Identifying and organizing working sessions necessary to meet project goals and drive progress.</li> <li>Identifying project goals, needs, and scope.</li> <li>Planning, monitoring/controlling, and documenting tasks throughout the project.</li> <li>Ensuring all tasks, deliverables, and project materials are delivered promptly and reporting any delays in a timely fashion.</li> <li>Managing all resources necessary for project execution in conjunction with program management and delivery leadership.</li> <li>Fostering effective communication and meetings with executive sponsors and stakeholders concerning project status.</li> <li>Foreseeing and strategically eliminating blockers and potential risks.</li> <li>Working effectively with workstream leads and program management to deliver project’s goals and objectives. </li> <li>Documenting each step of the process using various project management tools.</li> <li>Ensuring top-quality results and success for a project.</li> </ul> Qualifications Bachelor's Degree and 6 years of experience in Advanced Project Management and technology knowledge OR High School Diploma or GED and 10 years of experience in Advanced Project Management and technology knowledge. Preferred Area of Experience: Software Development, Infrastructure License or Certification Type: Project Management Professional certification (or equivalent) Required skills: Proficiency in technology disciplines (programming language, network engineering, database architecture, system analysis, etc.) Preferred Skills: <ul> <li>Direct experience working on projects specific to Risk and Compliance, preferred.</li> <li>Direct experience managing systems integration projects, preferred. </li> <li>Direct experience managing business process improvement projects, preferred. </li> <li>Using project management tools to track project performance and schedule adherence. (MS Project, Jira, M&amp;A Accelerator, Clarity, Planview)</li> <li>Extremely organized and detailed oriented.</li> <li>Self-motivated.</li> <li>Proven leadership skills.</li> <li>Strong written and verbal communications.</li> <li>Strong interpersonal skills.</li> <li>Business, financial, and technical acumen.</li> <li>Assertive and action oriented.</li> <li>Manages conflict.</li> <li>Collaborative.</li> <li>10+ years’ experience in the financial industry and/or equivalent business and enterprise systems experience.</li> <li>Have experience partnering with vendors and team members on requirements, deliverables, project planning, timelines, resourcing.</li> </ul> This job posting is expected to remain active for 30 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. If hired in North Carolina, the base pay for this position is generally between $115,000 and $155,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>.

Project Manager III- (Risk/Compliance)

Overview This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office. Support the execution of control testing within the Corporate Treasury department by developing control test plans, completing testing, and reporting results. Partners with Treasury Controls Assurance leadership to develop and recommend improvements to current procedures, plans, and controls to business units to support achievement of objectives. Provides support for additional Treasury risk management activities including special projects and cross functional initiatives. Responsibilities <ul> <li>Responsible for execution of Treasury first line control testing in accordance with Enterprise Controls Assurance Standards. Includes testing of controls supporting liquidity risk management, capital adequacy and planning, investment portfolio management, funding, and modeling/data analytics functions.</li> <li>Creates reports and other documentation to communicate findings. Works with team to design test procedures, techniques, and sampling approach. Communicates effectively with both Treasury and Risk leadership</li> <li>Performs complex analysis and provides sufficient evidence to conclude on the adequacy and effectiveness of Treasury’s internal controls</li> <li>Provides feedback on control testing results to senior leadership and partners with Treasury teams to develop/implement solutions to control gaps.</li> </ul> Qualifications Bachelor’s Degree and 3 years of experience in Finance or Analytics OR High School Diploma or GED and 7 years of experience in Finance or Analytics. Other preferred qualifications: <ul> <li>Strong working knowledge of Word, Excel, PowerPoint, Microsoft Teams, and SharePoint </li> <li>Control Testing, Internal or External audit experience </li> <li>Certified Internal Auditor (CIA) designation</li> <li>Corporate Treasury experience</li> </ul> First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>.

86 Jobs in Richmond, VA, USA