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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.Everyone’s relationship with money is deeply personal and complex. People’s finances affect their decisions every day, whether it’s to make a purchase or invest in their future. At Affirm, we use design to rethink what personal finance can do for our customers by building experiences that give clarity into those decisions, turning a world of financial limitations into one of possibilities. Design serves a vital role at Affirm: from building narratives through data to creating products and experiences that help people make important financial choices. As a Product Design Director, you are responsible for guiding the Product Design Team in crafting experiences that solve the problems people struggle with every day. You will uphold high quality standards and help others build the skill sets they need to succeed in our design organization. You will empower your designers to make decisions on the day-to-day, while maintaining the holistic vision of where the team's initiatives are pointing the company and driving them towards it. As the leader of the Direct to Consumer design team, your core role is to reinforce the north star of where DTC design is going at Affirm and let your team's work shine. The DTC team is constantly developing new ways to bring more value to our millions of users. From new products, different ways to use existing Affirm products, and compelling offers to help people with better ways to pay, we are always thinking across the whole journey of our customers. You will work with hyper-collaborative cross-functional teams, continuously explore new design languages to evolve our brand, and learn deeply about all of our customers to deliver personalized experiences. What you'll do <ul> <li>Manage and develop a team of product designers and design managers. This requires setting clear goals, managing project loads, and allocating Product Design resources accordingly to ensure deadlines are met and team members are set up for success.</li> <li>Foster a creative, collaborative, and high performing culture that encourages innovation and continuous improvement.</li> <li>Translate qualitative and quantitative inputs into a clear direction that guides the team in creating the right experience.</li> <li>Effectively communicate recommendations and strategy direction to multiple stakeholders.</li> <li>Demonstrate the ability and interest to be an effective ‘hands-on’ player/coach leader.</li> <li>Guide the team to develop best practices for ensuring a high bar of quality.</li> <li>Guide the team towards simple and intuitive solutions for our customers.</li> <li>Collaborate cross-functionally with product management, engineering, user research, content design, and product creative to ensure a smooth product development process.</li> <li>Work closely with product and design leadership to ensure a cohesive user experience across all products and services.</li> <li>Help define and communicate the design strategy and vision for the company.</li> <li>Help continue our work in creating a design system that integrates our brand, speeds our development, and creates a high-quality experience for our customers.</li> <li>Recruit new designers and actively participate in the hiring process.</li> <li>Contribute as a designer when necessary.</li> <li>Execute in a fast-paced and highly fluid environment.</li> <li>Gauge the performance of individual contributors and managers, and have candid conversations focused on helping them improve.</li> <li>Receive feedback and continuously improve yourself as a design leader.</li> </ul> What we look for <ul> <li>10+ years of working across a wide range of products, leading design teams, and driving creative solutions.</li> <li>A portfolio of relevant design work (from UX design to brand design to visual design identity systems), executed either by yourself or a team that you led, that showcases your ability to inspire stakeholders and ship compelling product experiences that people love.</li> <li>Outstanding written and verbal communication skills.</li> <li>A user-centered design approach.</li> <li>A highly collaborative, low-ego approach to design and leadership.</li> <li>Experience working with engineers, product managers, product marketing managers, brand, content design, and user researchers to drive consistent strategy, vision, and execution.</li> <li>Experience building teams of high-quality design talent.</li> <li>Ability to simultaneously lead teams across different workstreams and surfaces.</li> <li>A track record of developing product vision and strategy, and helping peers translate that into product roadmaps and experiences.</li> <li>Experienced knowledge and strong capabilities relevant to design and collaboration software (Figma, Adobe Creative Suite, G Suite, Asana, Notion).</li> <li>This position requires either equivalent practical experience or a Bachelor’s degree in a related field</li> </ul> This is a remote role with a requirement for frequent travel to Affirm’s San Francisco office (1-2 times per month) for in-person meetings and collaboration. Pay Grade - S Equity Grade - 17 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA base pay range (CA, WA, NY, NJ, CT) per year: $230,000 - $310,000 USA base pay range (all other U.S. states) per year: $203,000 - $283,000 #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: <ul> <li>Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents </li> <li>Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses</li> <li>Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge</li> <li>ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount</li> </ul> We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's <a href="https://www.affirm.com/global-candidate-privacy-notice" target="_blank">Global Candidate Privacy Notice</a> and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Affirm

Director, Product Design

<h2>About the team</h2>Eager to reinvent the way people find their next home? The Zillow Artificial Intelligence (AI) &amp; Experience team is responsible for the development of novel models and experiences that strive to reinvent what it looks like to find and secure a home. Our goal is to reinvent home shopping through highly personalized, seamless experiences that are augmented with unique, rich media, insights, and action. We build upon a foundation of quantitative and qualitative understanding of our customers to rapidly test, iterate, and launch customer experiences on the United States’ largest online real estate marketplace. Our team is staffed with applied scientists, engineers, designers, researchers and product managers, partnering closely with teams across Zillow to deliver highly tailored, trusted experiences for millions of customers.<h2>About the role</h2>Are you passionate about using the latest Multimodal AI to reinvent and radically simplify home shopping? We are seeking a highly experienced and technical Principal Product Manager to join our AI &amp; Experiences team, focusing on growing Zillow's ability to observe and comprehend the world that surrounds home shopping (homes, neighborhoods, documents) through advanced multimodal AI.At Zillow, we recognize that home shopping is inherently a multi-sensory experience. We are looking for a technical, visionary product thinker that can lead us through evolving our existing AI systems to build novel, scaled digital experiences that capture the richness of viewing a home and location in-person. This role will focus on advancing our capabilities across multiple modalities including: computer vision for property feature recognition and room classification, natural language understanding for property descriptions and user queries, multimodal fusion for richer property understanding, and document understanding and intelligence.<h2>Key responsibilities include:</h2><ul> <li>Spearhead the strategic innovation and integration of multimodal and computer vision AI technologies across Zillow's customer-facing experiences, balancing brand-new innovation with practical deployment.</li> <li>Identify and complete key opportunities for creative customer experiences, developing innovative methods for buyers &amp; renters to gain deeper insights into homes and locations.</li> <li>Develop and evolve our multimodal AI roadmap, ensuring alignment with both technical feasibility and customer value.</li> <li>Work closely with applied scientists, machine learning engineers, designers, and researchers to use Zillow's extensive real estate dataset for training models and developing experiences.</li> <li>Translate complex technical capabilities into valuable, high-impact user experiences, focusing on visual, textual, and spatial data streams.</li> <li>Lead cross-functional teams to deliver AI products from conception to production, ensuring robust model deployment, performance monitoring, and iterative improvements.</li> <li>Drive responsible AI practices, addressing challenges around data privacy, bias mitigation, and fair housing compliance.</li> <li>Stay informed about new technologies and industry trends to continuously push the team forward in innovative ways.</li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $186,700.00 - $298,300.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2>This is a high-priority problem space, and the team needs an innovative, deeply technical, and self-starter Principal Product Manager who has experience with building complex, multimodal systems and solutions at scale.<ul> <li>8+ years in a D2C/B2C product management role leading and testing AI products at scale (millions of customers), with at least 3+ years focused on multimodal AI systems spanning computer vision, natural language processing (NLP), and multi-modal fusion architectures.</li> <li>Technical proficiency in modern AI approaches, encompassing: Previous involvement with foundational models, grasp of computer vision techniques (object detection, semantic segmentation, image classification), understanding of multimodal fusion methodologies for integrating data from various sources, knowledge of architecture supporting popular computer vision models, and awareness of Machine Learning Ops standard methodologies for large-scale AI systems.</li> <li>Track Record of Shipping Complex ML/AI Products: Demonstrated success in bringing computer vision or multimodal AI products from conception to production at scale. Experience with model deployment, integration of complex data pipelines that handle multiple input modalities (images, text, sensor data, etc.), performance monitoring, and iterative improvement cycles.</li> <li>Strong Product Sense in Solving in AI Applications: Ability record to translate raw technical capabilities into valuable, high-impact user experiences. Understanding of the possibilities and limitations of computer vision in a real customer context.</li> <li>Cross-Functional Leadership in Technical Environments: Collaborate with ML engineers, scientists, designers to make technical trade-offs, aligning with customer vision.</li> <li>Lead on 0 to 100 Products: Navigate ambiguity in a fast-paced setting, adapt to new technologies, apply rigorous learning and testing, and scale expertly.</li> <li>Responsible AI Champion: Experience addressing ethical considerations such as bias detection and mitigation, privacy preservation, and compliance with relevant regulations.</li> </ul><ul> <li>Skilled communicator (both written and verbal) capable of explaining complex technical ideas to executive partners and technical audiences.</li> <li>Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.</li> </ul><h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Zillow

Principal Product Manager,  Multimodal & Vision AI

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.Product Support Specialists at Affirm provide fast and reliable service to our merchant business partners. This role is at the front line of our merchant support experience, and you will be responsible for ensuring that any technical or operational issues our merchants have are quickly resolved. You will become a product and payments expert, viewed by our clients as a trusted partner from whom they can reliably get quick and correct information. You will work cross-functionally with Affirm’s Sales, Client Success, Operations, and Engineering teams to provide clients with quick solutions, troubleshoot account issues, and build internal processes that scale. What You'll Do: <ul> <li> Support Affirm’s merchant partners: E-Commerce retailers which utilize various platforms </li> <li> Utilize various troubleshooting techniques to resolve complicated technical or configuration issues </li> <li> Work closely with engineers to resolve technical and operational issues, and provide high-touch support to merchant partners </li> <li> Effectively manage multiple customer inquiries simultaneously, with appropriate prioritization </li> <li> Build scalable support processes and engage with feedback to streamline workflows </li> <li> Drive merchant partner communication and outreach about new features and enhancements </li> <li> Aggregate feature requests based on merchant partner feedback to guide future product planning </li> </ul> What We Look For: <ul> <li> Fluent in French and English (speaking and written) </li> <li> Bachelor’s degree or equivalent experience </li> <li> 2+ years of experience in relevant industry (Tech, eCommerce, SaaS) and/or similar role(s) </li> <li> Ability to handle a high volume of requests with efficiency and empathy </li> <li> Passion and drive to change consumer banking for the better </li> <li> Great writing. You need to be able to clearly describe technical concepts and instructions in emails, but let your personality show and use these interactions as a chance to build relationships </li> <li> A knack for understanding complicated technical systems and concepts </li> <li> A record of taking responsibility for owning projects through completion and adapting completed projects as needs change </li> <li> Insight: you can see the questions and issues that motivate our merchants and collaborators, even if they’re not plainly stated </li> <li> Nice to have: Experience working with major e-commerce platforms (Shopify, WooCommerce, etc) or exposure to web development concepts </li> <li> Nice to have: comfort working with logs and formatted data to troubleshoot issues </li> <li> Level commensurate on experience </li> </ul> Pay Grade - D Equity Grade - 1 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA base pay range per year: $62,000 - $82,000 #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: <ul> <li>Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents </li> <li>Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses</li> <li>Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge</li> <li>ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount</li> </ul> We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's <a href="https://www.affirm.com/global-candidate-privacy-notice" target="_blank">Global Candidate Privacy Notice</a> and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Product Support Specialist I

Ready to be a Titan?ServiceTitan is looking for a strategic, results-driven product leader to take full ownership of our Scheduling product portfolio, and act as a General Manager for Scheduling Pro to drive growth and expansion of this upsell business. This is an incredible opportunity to own and shape a critical revenue growth initiative at a fast-growing SaaS company in an absolutely vital industry.This highly strategic role will focus on product discovery, roadmap execution, and delivery while also influencing pricing, promotions, sales enablement, post-sales support, and go-to-market (GTM) execution. You will work with a cross-functional team of passionate, high-caliber individuals across product, sales, marketing, customer success, and engineering to ensure we maximize value for both our customers and our business. Our approach is customer-focused and data-driven. You will dive in to deeply understand our customers and their needs, collect and analyze data, and guide the team to move at high velocity and ship impactful solutions. You will leverage ServiceTitan’s platform capabilities and application programming interface (API) as well as emerging technologies including machine learning (ML) and artificial intelligence (AI), to help create a comprehensive ecosystem of integrated, innovative solutions that solve customer problems end-to-end. What you'll do:<ul> <li>Product Vision: Create, articulate, evangelize, champion, and execute the vision for ServiceTitan's Scheduling Pro product</li> <li>Strategy &amp; Roadmap: Own the product roadmap for your domain and make defensible and data-driven strategic prioritization decisions to optimize customer impact and business results</li> <li>Discovery &amp; Delivery: Drive the product development lifecycle from market research through discovery, design, validation, requirements, grooming, planning, development, delivery, and go-to-market</li> <li>Pricing &amp; Packaging: Develop and iterate on pricing models, promotions, and packaging strategies to drive revenue and customer adoption</li> <li>Sales Enablement &amp; Support: Enable sales stakeholders with product insights and an understanding of market needs, provide proof points and address objections, and partner with sales teams to structure and close deals</li> <li>Post-Sales &amp; Customer Success: Collaborate with customer success teams to optimize onboarding, adoption, and expansion strategies; own customer and prospect escalations to ensure proper resolution while managing impact to roadmap commitments</li> <li>Go-To-Market (GTM): Work with marketing and sales enablement teams to craft compelling messaging, positioning, and promotional strategies to drive sales pipeline and accelerate upsell conversions</li> <li>Product Leadership: Influence multiple product areas and build integrated product experiences in collaboration with R&amp;D leaders across Marketing, CRM, Jobs &amp; Project Management, Dispatch, Pricebook, Estimates, Dispatch, Inventory, FinTech, Memberships, Accounting, and Reporting</li> <li>Performance &amp; Analytics: Achieve goals by defining key success metrics, analyze product performance, and iterate based on customer feedback and data insights</li> </ul> What you’ll bring:<ul> <li>8+ years of relevant work experience in product management, B2B SaaS products strongly preferred</li> <li>4-year degree from a top university, MBA or related graduate degree preferred</li> <li>Strong business acumen and strategic thinking, with a track record of driving revenue growth through upsell and expansion strategies</li> <li>Analytical mindset, with proficiency in using data to drive decisions, measure success, and quantify customer outcomes and business impacts</li> <li>Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated initiative to lead, motivate, and collaborate effectively with others</li> <li>Demonstrated track record of delivering industry-transforming solutions across web and mobile platforms</li> <li>Proven ability to deliver against ambitious schedule milestones while paying strict attention to detail and quality</li> <li>Capacity to operate autonomously and bring clarity in uncertain environments</li> <li>Sound judgment and credibility to make difficult trade-off decisions that deliver optimal outcomes with finite resources</li> <li>Excellent communication skills, with the ability to convey complex ideas to both technical and non-technical audiences</li> <li>Enthusiasm for your vision and mission that inspires your team members and customers, creating evangelists and champions for your cause</li> <li>Bias toward action allowing you to move quickly while establishing the foundation for long-term success</li> <li>Previous experience with machine learning (ML), artificial intelligence (AI), and internet of things (IoT) preferred</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.</li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.</li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $166,500 USD - $222,700 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

ServiceTitan

Principal Product Manager, Scheduling Pro

Extension Alerts Retargeting Product Manager, Shopping (Remote-Eligible)We are looking for a Product Manager to join our growing team in Capital One Shopping. If you have a remarkable ability to use data to tell a story, form a hypothesis and define metrics to identify the success of product initiatives - this is the role for you!Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.Do you dream of well-designed and intuitive products and customer experiences? Do you want to be the one who introduces change to help tens of millions of customers make smarter financial choices? Do you want to change the way people manage their money? If you answered yes to all of these questions, then product management at Capital One may be a fit for youWhat we are looking for:<ul> <li>A knowledge and passion for emerging technologies (API's, Big Data, Native UI's) to incorporate into building great products</li> <li>Use SQL to build a data-back strategy, identify insights, and troubleshoot issues</li> <li>Own day to day setting and monitoring of KPIs - requires strong SQL/data analysis skills</li> <li>Someone comfortable with backend products who is not afraid to challenge the norm and do what is right for the team</li> <li>Proficiency in handling large data files using SQL, Python, and/or R</li> <li>Own day to day operations of product, including identifying bugs or leverage opportunities via comprehensive understanding of data</li> <li>A product centric mindset to take a product from ideation to production and continually iterate improvements</li> <li>A customer-first mindset</li> <li>A strategic thought leader who can create a compelling vision and story to present to senior executives and inspire direct and partner teams</li> <li>A strong communicator who can advance initiatives and create consensus through clear, concise, and contextually relevant messaging</li> <li>Creating and maintaining a healthy team culture through thoughtful leadership </li> <li>Results focused and able to manage and prioritize multiple projects simultaneously</li> <li>Identify, prioritize, and launch innovative, merchant focused products that drive revenue and customer value</li> </ul>What you’ll do:<ul> <li>Lead multiple teams of software and data engineers to design and deliver data platform features for internal users</li> <li>Understand the enterprise data requirements and ensure the system’s compliance with enterprise patterns</li> <li>Relentlessly push to understand user and stakeholder needs and ensure they are considered in prioritization and trade-off discussions</li> <li>Create a vision and roadmap for your product that addresses stakeholder needs </li> <li>Partner with analysts, data scientists, designers, engineers, and others to continuously refine the roadmap and harvest insights from experiments and product launches</li> <li>Build and maintain strong relationships with leaders and stakeholders that depend on the capabilities and performance of our platforms</li> </ul><ul><li>Define, socialize, and monitor key performance indicators to understand the evolution and success of the project</li></ul>Basic Qualifications:<ul> <li>At least 3 years of experience working in Product Management</li> <li>At least 3 years of experience with SQL</li> <li> Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: <ul> <li>A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)</li> <li>A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration</li> </ul> </li> </ul>Preferred Qualifications:<ul><li>Experience translating business strategy and analysis into consumer facing digital products</li></ul>Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.Capital One is open to hiring a Remote Employee for this opportunity.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Sales Territory: $144,000 - $164,400 for Manager, Product Management New York, NY: $172,800 - $197,200 for Manager, Product Management Remote (Regardless of Location): $144,000 - $164,400 for Manager, Product Management McLean, VA: $158,400 - $180,800 for Manager, Product Management Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Capital One

Extension Alerts Retargeting Product Manager, Shopping (Remote-Eligible)

<h2 id="who-we-are">Who we are</h2> <h3 id="about-stripe">About Stripe</h3> Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. <h3 id="about-the-team">About the team</h3> The Infrastructure and Data Experiences Product Team (“IDX” for short) is responsible for ensuring that Stripe’s major engineering systems are meeting the needs of our customers - both internal teams and external users. We partner closely with Stripe’s CTO, Engineering leads and Product leads across Stripe to define technology vision, product capabilities, and roadmaps, while delivering reliable experiences for our customers <h2 id="what-youll-do">What you’ll do</h2> As a Product Manager on the team, you'll work with Stripe tech leaders to: <ul> <li>Grow the business through delightful user experiences and reliable infrastructure </li> <li>Streamline decision making and business operations through state of the art systems </li> <li>Deliver the best experience for developers in the industry </li> </ul> Stripe’s infrastructure is composed of high availability distributed systems that power Stripe products. We’re looking for a product manager who loves developers and works with them daily to understand their needs, has a knack for building beautiful product experiences with ergonomic user journeys, isn’t afraid of understanding large technical systems, and prioritizes users and business impact. The problems you will be working on are critical to unlock the next phase of growth at Stripe, ranging from unlocking international markets through local infrastructure to powering enterprise-grade experiences. <h3 id="responsibilities">Responsibilities</h3> <ul> <li>Partner with the engineering teams, including Core Infra, Developer Infra, Data Platform, and Service Platform, to ship functionality that delights users, has the right balance of impact vs engineering cost, and makes a measurable impact on the business </li> <li>Interact with external users and propose critical infrastructure abstractions that best serve them </li> <li>Validate product ideas and prototypes with early adopters </li> <li>Define key success metrics for developer products </li> <li>Work closely with developer relations and developer marketing to launch new features and drive product awareness and adoption </li> <li>Work on infrastructure, API, data models/pipelines roadmaps </li> <li>Work on external user-facing products including APIs, abstractions for end users to achieve complete fault tolerance, user reporting and more </li> </ul> <h2 id="who-you-are">Who you are</h2> We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. <h3 id="minimum-requirements">Minimum requirements</h3> Our ideal Product Manager will be relentlessly user-focused, highly analytical, comfortable in ambiguity, have strong technical skills, and the desire to create something new. <ul> <li>Both passion for and experience shipping APIs and tools for developers. </li> <li>5+ years of Product Management experience </li> <li>Computer Science background or equivalent technical experience </li> <li>Strong written and verbal communication skills </li> <li>Strong understanding of developer needs </li> <li>You’re knowledgeable of the tools and processes development teams use to develop, build, and, test integrations </li> <li>You are hands-on with APIs and documentation </li> </ul> <h3 id="preferred-qualifications">Preferred qualifications </h3> <ul><li>People who have proposed pricing for products and/or modeled provisioned capacity </li></ul> A remote location, in most cases, is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently or plan to live. The annual US base salary range for this role is $133,100 - $199,600. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. Remote locations Remote in United States Team Infrastructure &amp; Corporate Tech Job type Full time <a href="#"> Apply for this role </a>

Stripe

Product Manager, Stripe Infrastructure

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. Our<a href="https://blog.coinbase.com/the-vision-mission-and-strategy-for-coinbase-944b79a64a7c#.xgrdfvfgc" target="_blank"> vision</a> is to bring more innovation, efficiency, and equality of opportunity to the world by building an open financial system. We aim to be the most trusted company in our domain and create user-focused products that are easier and more delightful to use. The Institutional team at Coinbase plays a critical role in executing that vision. Through the Coinbase Prime product, we’re building the most secure and full-service prime brokerage platform that enables institutions to participate in the crypto-economy. Institutions trust our products with safekeeping their crypto assets, executing trades, lending their custodied assets for yield, and accessing crypto-native features. As a Staff Product Designer, you’ll contribute to our mission, vision, and strategy through a deep understanding of our client and business needs. You are a strong product thinker— able to devise scalable solutions and develop optimal user journeys that help our clients unlock institutional investment strategies. Our team is a tightly knit group of highly talented and motivated individuals that work together in a collaborative environment to solve some of the toughest problems in this space. You’ll work closely with Product Management, Engineering, Product Designers, and Operations to build a true enterprise-grade client experience on Coinbase Prime. What you’ll be doing (ie. job duties): <ul> <li>End to end ownership of design for a new Coinbase product offering</li> <li>Design of MVP and future vision concepts including payments, payroll, invoices etc.</li> <li>Collaboration across Coinbase teams to launch supporting features - onboarding, multi-user, payment rails, tax, settings etc.</li> <li>Talking to customers to generate insights and influence strategic decision-making</li> </ul> What we look for in you (ie. job requirements): <ul> <li>7+ years of Product Design experience</li> <li>Exemplary product thinking abilities, solutions oriented, and capable of working autonomously</li> <li>Proven track record of working within a product team to ship successful products to users</li> <li>Sharp attention to detail and mastery over your craft: visual design, interaction design, and prototyping</li> <li>Strong cross-functional communication and stakeholder management experience</li> <li>Thrives in fast-paced (sometimes ambiguous) environment</li> <li>Fluency in Figma and prototyping tools</li> <li>Low ego, loves to collaborate, and open minded</li> <li>Interest in crypto and/or financial products</li> </ul> Nice to Have: <ul> <li>Experience in fintech (B2B preferred but consumer also ok)</li> <li>Experience with building on sophisticated product platforms with extensive cross-team collaboration</li> <li>0 to 1 experience with new product launches - at startup or internal venture bet</li> </ul> ID: GIPD06US #LI-Remote Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $207,485—$244,100 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Coinbase

Staff Product Designer - Institutional

Sr. Manager, Product Management(Salesforce)- Capital One SoftwareSenior Manager, Product ManagementCapital One has been a pioneer through our tech journey as the first large bank to go all in on the public cloud, while operating in a complex and highly regulated business environment. We have built out a large engineering organization, moved to the cloud, re-architected our applications and data platforms, and embraced machine learning at scale. Our AI/ML capabilities are now at the forefront of what’s possible in banking. (e.g., Capital One Eno). Through this journey, we've developed a suite of internal solutions uniquely designed to meet the challenges of a digital-first, cloud-first business at scale. We also recognize that many other businesses are facing similar data management needs as they accelerate their cloud and data journeys, and are exploring how best to bring some of the tools to market as enterprise B2B software solutions. Capital One Software is seeking a Senior Manager of Product Management who is passionate about marrying innovation with emerging technologies. As a Capital One Senior Manager of Product Management you’ll have the opportunity to be on the forefront of driving a major transformation within Capital One. Capital One Product FrameworkIn this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:<ul> <li>Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions</li> <li>Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence</li> <li>Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value</li> <li>Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks </li> <li>Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment</li> </ul>Basic Qualifications:<ul> <li>At least 5 years of experience working in Product Management</li> <li> Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: <ul> <li>A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)</li> <li>A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration</li> <li>ADM-201 Salesforce Admin certification required.</li> </ul> </li> </ul>Preferred Qualifications:<ul> <li>Salesforce Certified Sales Cloud Consultant</li> <li>Salesforce Certified Service Cloud Consultant Revenue Cloud</li> </ul>At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $175,500 - $200,300 for Sr. Mgr, Product Management McLean, VA: $193,000 - $220,300 for Sr. Mgr, Product Management Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Sr. Manager, Product Management(Salesforce)- Capital One Software

<h1>About OnePay</h1>OnePay is a consumer financial services app with an exceedingly simple mission: to help people achieve financial progress.Tens of millions of Americans today are unbanked or underbanked, meaning they don’t have enough money in savings to cover a minor emergency. They pay too much in fees, don’t have access to credit at affordable rates, and have little ability to grow their wealth. OnePay’s vision is to create a single app for consumers to save, spend, borrow, and grow their money, bringing our mission to life with simple and accessible banking, credit, and payments products that deliver a best-in-class experience to millions of customers. Our products include:<ul> <li>Checking and high-yield savings accounts</li> <li>Domestic and international peer-to-peer payments</li> <li>Credit Builder and credit score monitoring</li> <li>Digital wallet / contactless payment solutions</li> <li>Buy-now-pay-later installment loans at Walmart</li> </ul>Why do we have a right to win? We have the backing of Walmart (a Fortune 1) and Ribbit Capital (a preeminent fintech investor), are deeply embedded with the distribution of the world’s largest omnichannel retailer, and have an industry-leading multi-product value proposition — all in addition to having some of the best people and talent in the industry.There’s never been a better time to build a category-defining business and there has rarely been a team better positioned for the opportunity. Join us!<h1>The Role</h1>As a Product Lead (Servicing and Automation Solutions) at OnePay you will ensure that OnePay’s customer experiences with servicing and operations are par excellence. This role will impact OnePay’s vision by ensuring that when customers reach out to our support channels, their problems are being resolved and driving our overall customer satisfaction scores to a higher level. This role is responsible for Servicing (building and improving tools all our agents use) and Customer Interactions (Chat and IVR channels). Specific responsibilities include:<ul> <li>Understanding our servicing platform, core product, and operations sufficiently to build solutions proactively.</li> <li>A deep understanding of AI/ML industry trends, emerging technologies, and best practices, especially in the context of Customer Service and Customer Interactions</li> <li>Extreme deep dives into Customer and agent experiences to identify gaps across procedures, agent tools, or other systems where we are not able to meet the customer needs when they contact us</li> <li>Creating and maintaining a product strategy roadmap for key components of Tools and Services used by our BPOs and a product strategy roadmap on how to improve containment rates on our Chat and IVR channels while consistently improving our Customer Satisfaction score - all while leveraging AI tools and technologies</li> <li>Working with Data Analytics and analyzing key inputs to determine how to prioritize enhancements to our products</li> <li>Gathering requirements and writing technical specifications that will help us service our customers better</li> <li>Working cross-functionally with Operations, Data Science, Engineering, Risk, Compliance and other key stakeholders</li> <li>Presenting to senior management key takeaways - how the product has performed, what changes we are making and why, and our strategic goals </li> <li>Managing a team of PMs </li> </ul><h1>You Bring</h1><ul> <li>Expert Career 15+ years of experience with US banking and financial services, with at least 5+ years in a Customer Success, Product Expert, or similar role supporting enterprise AI/ML solutions</li> <li>Experience of managing BPO partners and service centers</li> <li>Extreme sense of curiosity and investigative capabilities to ensure root cause to issues are identified</li> <li>Data-driven analysis skills to ensure trend identification</li> <li>Ability to prioritize under pressure</li> <li>Great executive communication skills with ability to succinctly explain complex issues</li> <li>Ability to manage and grow a team in a hyper-growth environment.</li> </ul><h1>What We Offer</h1><ul> <li>Competitive base salary, stock options, and health benefits from Day 1</li> <li>401(k) plan with company match</li> <li>Remote-friendly (US), flexible time off (FTO), and opportunities for growth</li> <li>A high-growth, mission-driven, inclusive culture where your work has real impact</li> </ul><h1>Pay Transparency</h1>The estimated annual base salary for this position ranges from $180,000 to $230,000. Pay is generally based on the level, complexity, responsibility, location, and job duties/requirements of the specific position. We then source candidates with the requisite skills, expertise, education, training, and experience. If you are selected for an interview, please feel welcome to speak to a Talent Partner about our compensation philosophy and other available benefits.<h1>Standard Interview Process</h1><ul> <li>Initial Interview with Talent Partner</li> <li>Technical or Hiring Manager Interview</li> <li>Team Interview</li> <li>Executive Interview</li> <li>Offer!</li> </ul><h1>Equal Employment Opportunity</h1>To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at <a href="mailto:talent@onepay.com" target="_blank">talent@onepay.com</a>.

Product Lead of Servicing and Customer Interactions

Ready to be a Titan?We are looking for a Director of Product, Sales Technology to lead the development of our next-generation sales experience—how ServiceTitan customers estimate, present findings and diagnostics, recommend services, and close deals. As we expand into new verticals, we need an innovative product leader to elevate our capabilities, integrate AI into the experience, and build cutting-edge tools that empower technicians and sales teams in the field.This role is ideal for a visionary product leader who thrives at the intersection of consumer-grade user experiences, AI-driven automation, mobile and enterprise SaaS. You should have a strong background in B2B2C and consumer product development, with deep empathy for the sales and technician personas who rely on our tools to win business every day.What You’ll Do:<ul> <li>Define and execute the product strategy for ServiceTitan’s sales technology experience, ensuring it aligns with our customers’ needs and business objectives.</li> <li>Reimagine the estimating and sales process to drive increased conversions, revenue growth, and superior customer experiences.</li> <li>Leverage AI and automation to transform how sales teams and technicians perform assessments, demonstrate expertise, present recommendations, and close deals.</li> <li>Develop deep customer empathy by engaging directly with service professionals, field technicians, and business owners to understand their workflows, challenges, and pain points.</li> <li>Lead and mentor a team of product managers, fostering a culture of innovation, ownership, and impact.</li> <li>Collaborate cross-functionally with engineering, design, data science, marketing, and GTM teams to build and launch industry-leading solutions.</li> <li>Drive measurable business outcomes by prioritizing features that increase sales efficiency, technician and sales rep adoption, and customer satisfaction.</li> <li>Stay ahead of industry trends in sales technology, field service management, AI-driven sales enablement, and consumer purchasing behavior.</li> </ul>What you'll need:<ul> <li>10+ years of product management experience, with at least 3+ years in a leadership role.</li> <li>Proven experience building B2B2C or consumer-facing software products with high user engagement.</li> <li>Experience in sales enablement technology, estimating tools, or field service workflows is a strong plus.</li> <li>Strong understanding of AI-driven experiences, automation, and data-driven personalization.</li> <li>A customer-obsessed mindset with the ability to develop deep empathy for service technicians and sales teams.</li> <li>A track record of scaling products into new markets or verticals.</li> <li>Exceptional communication and collaboration skills, with the ability to align stakeholders and drive execution.</li> <li>Experience leading and mentoring high-performing product teams.</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.</li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.</li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $221,400 USD - $296,100 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

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