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Forum's Venture Studio brings together ambitious people, brilliant ideas, and capital to build the best B2B SaaS businesses in the world, from 0 to 1. In addition to capital and an idea, we provide founders with access to investor networks, fundraising support, and the resources needed to build transformational companies. Our model is designed to help you move faster, develop better insights, and build companies that have a higher success rate than startups built in any other way. We are seeking Founders/CEOs to launch and run future companies. As CEO, you’ll be leading the charge with a CTO, Designer, GTM and validation experts by your side until your own team is hired. You’ll also have the support of recruitment, HR, legal, finance, and more to scale. Forum derisks and accelerates the Founder path by: <ul> <li>A $250K USD investment, and an end-to-end fundraising playbook and network to raise your seed and Series A</li> <li>A validation partner with proven playbooks, networks, and the systems to validate, unlock your ICP, ignite your sales pipeline, and beyond</li> <li>The support of our experienced operating team - from business design, product development, growth, recruitment, legal and more</li> <li>Executing a winning GTM strategy to get to $50-100K ARR, and the right MVP to ensure early traction</li> <li>A community full of mentors, peers, and leaders</li> <li>$100K worth of business perks </li> </ul> About you: <ul> <li>Early-stage operator experience, and expertise in one or more of the following areas: product development, business, or a domain expert</li> <li>The ability to attract, hire and lead world-class teams</li> <li>A demonstrated passion for technology’s ability to change the world</li> <li>A desire to be a venture-backed founder</li> <li>Ability to collaborate in North American time zones </li> </ul> Please note, this is not an employment opportunity with Forum Ventures. If you are currently fundraising your pre-seed or Seed round, please pitch our investment team instead here.

Forum Ventures

Forum Studio Founder

<h3>See yourself at Twilio</h3> Join the team as Twilio’s next Software Engineer, Phone Numbers team. <h3>Who we are &amp; why we’re hiring</h3> Twilio powers real-time business communications and data solutions that help <a href="https://customers.twilio.com/" target="_blank">companies and developers worldwide</a> build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support <a href="https://www.twilio.com/company/diversity" target="_blank">diversity, equity &amp; inclusion</a> wherever we do business. <h3>About the job</h3> Twilio's Phone Numbers team underpins the Programmable Communications Products. For many of our customers, their first interaction with Twilio is through acquiring and using a phone number. This team is responsible for the systems that power Twilio’s Global Inventory. As a Software Engineer, you'll be designing small features and working alongside talented engineers to build and deploy the next generation of our distributed systems and microservices architecture. You will work closely with Product and Design and be responsible for building low latency, highly scalable APIs. We're looking for a backend engineer to join us as we begin the next stage of Phone Numbers at Twilio, pushing forward the entire industry in the process <h3>Responsibilities</h3> In this role, you’ll: <ul> <li> Architecting for Growth: Design and implement highly scalable, fault-tolerant distributed systems and microservices architectures, ensuring robust performance and reliability. Skilled in defining and implementing effective SLOs and SLIs to measure system health, performance, and user experience.</li> <li> Building the Foundation: Craft elegant and efficient code, utilizing synchronous and asynchronous communication patterns as necessary to optimize performance and maintainability. Identify and implement best practices, conduct design and code reviews, and actively contribute to the evolution of our technical standards.</li> <li> Modernizing Software: Collaborate and contribute to the migration and optimization of our tech stack to leverage the modern technologies, ensuring future-proof scalability and agility while maintaining backward compatibility. </li> <li> Mentoring: Mentor and guide junior engineers, fostering a culture of knowledge sharing and continuous learning within the team. </li> <li> Communication and Collaboration: Partner effectively with cross-functional teams, bridging the gap between technical vision and business goals. Excellent communication and collaboration skills, able to articulate complex technical concepts to both technical and non-technical audiences. Create clear and concise technical documentation, including design decisions, architecture diagrams, and best practices, for future reference and knowledge sharing.</li> </ul> Oncall: Participate in an on-call rotation and ensure timely response to production incidents and system outages. Collaborate in blameless postmortems for production incidents, focusing on root cause analysis, learning opportunities, and actionable improvement plans. <h3>Qualifications </h3> Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: <ul> <li>5+ years of experience with a proven track record of designing, building, and deploying large, scalable distributed systems and microservices architectures. Expert in utilizing asynchronous communication patterns like Kafka or similar tools to achieve optimal performance and decoupling.</li> <li>4+ years of experience in Java, including advanced concepts like concurrency, threading, and performance optimization. </li> <li>3+ years of experience with a strong understanding of relational databases like MySQL, including query optimization and data modeling principles.</li> <li>Practical experience with cloud platforms like AWS</li> <li>Excellent written and verbal communication and collaboration skills, able to articulate complex technical concepts to both technical and non-technical audiences. A healthy ability to manage and resolve conflict - you have the ability to listen, present, and question effectively</li> <li>Experience with mentoring junior experience </li> <li>Experience being oncall for high scale production systems.</li> <li>Bachelor's degree in Computer Science (or equivalent) </li> </ul> Desired: <ul> <li>Prior experience working with PHP and Knowledge of modern front-end technologies such as React, Typescript, Node.js, or equivalent frameworks is a plus</li> <li>Experience with containerization technologies like Docker and Kubernetes for microservices deployment and management.</li> </ul> <h3>Location</h3> This role will be based in our Remote - India (Karnataka, Maharashtra, Telangana, Tamil Nadu &amp; Delhi). <h3>Travel</h3> We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. <h3>What We Offer</h3> There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. <h3>Twilio thinks big. Do you?</h3> We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="mailto:accommodation@twilio.com" target="_blank">accommodation@twilio.com</a>. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodation@twilio.com</a>.

Twilio

Software Engineer (P3)

Ready to be a Titan? We’re looking for a customer backed, data-driven messaging expert and execution-oriented product marketer to own product narrative, sales enablement, and go-to-market strategy for Service Titan’s Enterprise customer audience.What you'll do: <ul> <li>Define and lead Product Marketing’s strategic role in B2B- diagnose the state of enterprise go-to-market, establish the purpose, scope, and impact of product marketing within the Enterprise segment.</li> <li>Validate our ideal customer profile, including target firmographics and buyer roles.</li> <li>Develop differentiated positioning and messaging that inspires customers and drives action. Educate both internal and external audiences on our value propositions.</li> <li>Strategize with sales leadership to develop and deliver sales enablement plans and sales programs to drive pipe generation and progression. Oversee the material development process, co-own the numbers. </li> <li>Develop go-to-market strategy, execute campaigns, and collaborate with customer success to drive product adoption and growth. Prove efficacy with testing and success metrics.</li> <li>Serve as ServiceTitan’s center of excellence for Field Marketing and PMM partnership. Partner with Field Marketing to shape content strategy, event briefs, and performance metrics for conferences, executive speaking series, and other activations. </li> <li>Develop high-level content strategies and creative briefs for full-funnel content including: executive thought leadership pieces, case studies, playbooks, webinars, and video scripts. Propose a content calendar. </li> <li>Partner with Sales &amp; Customer Marketing to develop customer references, testimonials, case studies, claims, and other social proof assets for external and internal use.</li> <li>Influence the product roadmap by continually refining and synthesizing your understanding of the market, competition and customers we serve.</li> <li>Understand customer needs through market analysis, surveys, interviews, win-loss and product usage data. Use understanding to impact strategy.</li> </ul>What you'll need: <ul> <li>9+ years of work experience, including 4+ years in B2B SaaS product marketing, with experience in mid-market (50-1000 employees) and Enterprise audiences. </li> <li>Ability to create compelling narratives and positioning at both the product and audience levels, with a customer-centric approach.</li> <li>Strong curiosity, strategic thinking, and quantitative skills, leveraging data to address challenges.</li> <li>Execution-oriented, with a track record of driving and launching go-to-market campaigns, sales enablement, and content.</li> <li>Influential collaborator, skilled in working with cross-functional teams and various organizational levels.</li> <li>Excellent planning abilities, with a history of managing competing priorities and advancing multiple projects.</li> <li>Self-driven, goal-focused, and highly organized.</li> <li>Outstanding written and verbal communication skills, including editing and coaching.</li> <li>Deep understanding of primary B2B activations, including the sales process, field marketing, and what excellent product marketing support looks like for both</li> <li>Experience conducting user and market research.</li> <li>BA/BS degree required; MBA a plus but not necessary.</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $126,000 USD - $182,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

ServiceTitan

Lead Product Marketing Manager

About FlightSafety International FlightSafety International is the world’s premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world’s largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom. About FlightSafety International FlightSafety International is the world’s premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world’s largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom. Purpose of Position To develop software solutions for visual systems integration and simulation of systems external to the aircraft for use in pilot training. Must simulate or stimulate avionics, infrastructure, and aircraft environment. Is responsible for products from the planning and design phase, to the hardware integration phase, to the customer and certification authority verification, and continuing with ongoing customer support. Tasks and Responsibilities <ul> <li>Will work on a variety of devices, from Full Flight Simulators with six degree-of-freedom motions systems and wraparound visual systems to graphics-based desktop trainers.</li> <li>Implements all standard visual systems simulation software, datalink simulation software, and other simulated systems external to the aircraft (such as moving models, satellites, nav aids and radios, DMO/SAF servers, and electronic warfare systems), and integrates the software with that of other engineering disciplines (such as aircraft systems, flight, propulsion, autoflight systems, sound, instructor station, and image generators).</li> <li>If aircraft data is not available, assists in gathering data from aircraft or test benches to be used to re-engineer the aircraft avionics.</li> <li>Develops graphical representations of aircraft instruments and displays for lower level (desktop) trainers and re-engineered avionics in high-level trainers.</li> <li>Prepares customer test guides that will be used to verify that the simulation satisfies the simulator specification requirements. Performs standardized procedures to verify that the design meets the requirements of the customer test guide.</li> <li>Studies aircraft data (wiring diagrams, avionic specifications, etc.) to design real time software to accurately model the avionics’ behavior.</li> <li>Presents and demonstrates the simulator operation to the customer and corrects deficiencies identified by the customer. This may include working at customer facilities. Exhibits and practices professional and courteous behavior while interacting with customers.</li> <li>Works well with software and hardware engineers, technicians, project engineers and program managers. Interacts within a cooperative environment through beneficial behavior, commitment to common goals, contribution to problem solving, communication of ideas and suggestions, and encouragement.</li> <li>Updates and maintains project schedules in Project Server for assigned projects.</li> <li>Domestic and international travel, shift work, and special work hours may be required to accomplish duties.</li> <li>Accountable for the control and distribution of documents and or equipment subject to export control restrictions and the security of FSI materials, projects and business information regarding the methods and techniques used in the production and usage of FSI products.</li> <li>As appropriate, applies skills in requirements identification and analysis; software design and construction; software testing and verification; problem identification and resolution; maintenance and troubleshooting; user support and multi-disciplinary team collaboration.</li> <li>Accountable for the accuracy and completeness of assigned tasks.</li> <li>Able to adhere to a work schedule including prompt and regular attendance. Willingness to work overtime as necessary.</li> <li>Ability to work in a constant state of alertness and in a safe manner.</li> </ul> Minimum Education/Experience <ul> <li>Bachelor's degree in Computer Science, Engineering, or other applicable technical field, and two years related experience; or equivalent combination of education and experience. Knowledge and expertise for this level usually results from internal progressive experience. However, selection for this position is based on the demonstrated ability of the person to successfully fulfill the requirements listed.</li> </ul> Knowledge, Skills, Abilities <ul> <li>Ability to use Microsoft Windows operating system and standard office equipment including computers, phones, and photocopiers.</li> <li>High level programming skills: experience with C/C++ preferred; FORTRAN and/or Ada are a plus.</li> <li>Knowledge of operating systems such as UNIX, Linux, and Concurrent OS/32 are a plus.</li> <li>Familiarity with Visual Studio 2015 and later, Team Foundation Server (Azure DevOps); Project Server also a plus.</li> <li>Understanding of algorithm development, software architecture, object-oriented design, and related concepts.</li> <li>Experience with source control, configuration management, and Lean/Agile software development a plus.</li> <li>Fluency in English, both in verbal and written communications.</li> <li>Able to read, analyze, and interpret general business documents, technical procedures, or governmental regulations.</li> <li>Able to write reports, business correspondence, and procedure manuals.</li> <li>Able to effectively present information and respond to questions from groups of managers, clients, and customers.</li> <li>Able to work mathematical concepts such as exponents, vector analysis, matrix transformations, probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.</li> <li>Able to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.</li> <li>Strong understanding or background in physics is a plus.</li> <li>Able to define problems, collect data, establish facts, and draw valid conclusions (and detect fallacies).</li> <li>Able to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.</li> <li> Application knowledge in any of the following areas is a plus: <ul> <li>Aircraft or helicopter pilot training or experience</li> <li>Real-time simulations systems</li> <li>Vital visual systems</li> <li>IR and EO Sensors and Systems</li> <li>Distributed Mission Operations (MAF/CAF standards)</li> <li>Datalink (civilian and military implementations)</li> <li>Electronic Warfare systems/simulations</li> </ul> </li> </ul> Physical Demands and Work Environment The physical demands and work environment described here are representative of those that must be met and or encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand; walk, climb, balance and stoop, kneel, crouch, and reach with hands and arms. The employee must occasionally lift and or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of the Job, the employee is occasionally exposed to moving mechanical parts and vibration. The noise level in the work environment is usually moderate. FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

FlightSafety International

Software Engineer III

Forum's Venture Studio is a leading early-stage fund and program for B2B SaaS startups. Starting a company is demanding, complex, and psychologically challenging. As former founders and early-stage operators, we understand firsthand that Founders need support, honest feedback, and someone who truly cares in their corner. Our mission is to make the journey easier and more successful for Founders, and we've achieved this by making over 350+ seed investments that have raised $600M+ in follow-on funding. Forum founders have gone on to raise from funds like Andreessen Horowitz, NEA, Uncork Capital, 8VC, Founders Fund, Menlo Ventures, Canaan, Bowery Capital, Susa Ventures, SV Angel, and more. We are seeking a Founder/CEO to invest in and run one of our next companies focused on creating a company that tackles the challenges of search optimization as AI transforms the landscape. What are we exploring? As artificial intelligence transforms the landscape, platforms like ChatGPT, Claude, and Perplexity are revolutionizing how users discover information. Traditional SEO tactics that once dominated digital marketing will become less important over time as more searches move to LLMs. These AI-powered engines bypass conventional signals like keywords and backlinks, instead weighing content based on contextual depth and authoritative relevance – demanding a fresh approach to optimization. Enter Generative Engine Optimization (GEO), the natural evolution of SEO. Industry forecasts predict traditional search engine usage will decline by up to 25% by 2026, catalyzing a strategic shift in marketing budgets toward GEO initiatives. This creates a prime opportunity to develop tools that empower brands to monitor, analyze, and enhance their presence across leading language models. While the GEO competitive landscape remains in its infancy, the trajectory is clear: AI-driven search is the future. Forum derisks and accelerates the Founder path by: <ul> <li>A $250K USD investment with you as majority shareholder, and an end-to-end fundraising playbook and network to raise your seed and Series A</li> <li>Providing a vetted business idea and business model in a large market</li> <li>The support of our experienced operating team - from business design, product development, growth, recruitment, legal and more</li> <li>Executing a winning GTM strategy to get you to 50-100K ARR, and the right MVP to ensure early traction</li> <li>A community full of mentors, peers, and leaders</li> <li>$100K worth of business perks </li> </ul> What you bring: <ul> <li>An earned point of view on the problems brands and customer engagement teams face with an AI-driven search landscape</li> <li>A technical or product background in search, search engine optimization (SEO), performance marketing, digital marketing, or any other relevant domains</li> <li>Prior founding or early-stage experience. </li> <li>A demonstrated commitment to technology’s ability to change the world</li> <li>A desire to be a venture-backed founder</li> <li>Ability to collaborate in North American time zones </li> </ul> Please note, this is not an employment opportunity with Forum Ventures. About Forum Ventures Forum Ventures® is the leading early-stage fund, program, and community for B2B SaaS startups based in New York, San Francisco, Toronto, and remote. Founded in 2014, we’re on a mission to make the B2B SaaS journey easier, more accessible, and more successful for early-stage founders, through pre-seed and seed-stage funding. We provide high-touch 1:1 support, programming, corporate perks and introductions, and an active SaaS community to support you through every step of your building journey. Starting a company is demanding, complex, and psychologically challenging. As former founders and early-stage operators, we understand firsthand that Founders need support, honest feedback, and someone who truly cares in their corner. Our mission is to make the journey easier and more successful for Founders, and we've achieved this by making over 350+ investments that have raised $1Bn+ in follow-on funding. Forum founders have gone on to raise from funds like Andreessen Horowitz, NEA, Uncork Capital, 8VC, Founders Fund, Menlo Ventures, Canaan, Bowery Capital, Susa Ventures, SV Angel, and more.

Generative AI Founder, SEO

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. We are seeking a seasoned Complaints Senior Lead for Entity Oversight and to drive the governance, execution, and strategic oversight of regulatory compliance initiatives within the company’s complaints management framework. This role is pivotal in leading entity-level oversight of complaints across global regulatory bodies, including the NYDFS, FCA, FSPO, CBI, and CFPB, ensuring that complaint-handling processes align with the distinct and evolving requirements of each regulatory jurisdiction. The Senior Lead will spearhead the integration of regulatory obligations into workflows and policies, providing tailored reporting and actionable insights for oversight across multiple Coinbase’s entities. In addition to resolving escalated regulatory inquiries and audit findings, the Senior Lead will conduct root cause analysis, prioritize systemic issue remediation, and provide nuanced insights—such as vulnerable customer analysis and foreseeable trends—to drive continuous improvement and ensure all complaint-handling processes exceed global compliance standards. What you’ll be doing (ie. job duties): <h4>Regulatory Oversight &amp; Compliance</h4> <ul> <li>Lead entity-level complaints management, ensuring compliance with global regulatory requirements, including NYDFS, FCA, FSPO, CBI, CFPB, and other regulatory bodies.</li> <li>Develop and implement structured governance frameworks to align complaint-handling processes with each entity’s unique obligations.</li> <li>Prepare regulatory reports and ensure audit readiness by providing comprehensive, accurate, and contextualized insights.</li> </ul> <h4>Data Collection, Reporting &amp; Insights</h4> <ul> <li>Oversee data validation and accuracy across complaints datasets, ensuring consistency and completeness across all Coinbase entities.</li> <li>Create and present tailored reports for approximately 40 oversight meetings per quarter, including TL;DR summaries, RCA findings, and vulnerable customer insights.</li> <li>Collaborate with stakeholders to identify key issues, trends, and actionable insights, aligning reporting to entity-specific needs and regulatory expectations.</li> </ul> <h4>Root Cause Analysis (RCA) &amp; Continuous Improvement</h4> <ul> <li>Conduct in-depth RCAs to identify systemic issues driving complaints and recommend strategic solutions.</li> <li>Develop and track remediation plans, collaborating with cross-functional teams to address root causes and improve customer experiences.</li> <li>Drive process improvements to reduce complaint volumes, enhance SLAs, and meet emerging regulatory requirements.</li> </ul> <h4>Stakeholder Engagement &amp; Collaboration</h4> <ul> <li>Act as the primary contact for entity leadership and regulatory bodies, managing escalations and providing nuanced insights.</li> <li>Partner with Legal, Compliance, Risk, and Customer Experience teams to ensure seamless integration of regulatory obligations into workflows and processes.</li> <li>Engage with cross-functional teams, including Product and Operations, to address complaint trends and influence organizational priorities</li> </ul> <h4>Audit &amp; Escalation Management</h4> <ul> <li>Prepare for and respond to internal and external audits, ensuring all regulatory inquiries are addressed effectively with comprehensive data and insights.</li> <li>Serve as the escalation point for high-profile or complex complaints, leveraging expertise to provide resolutions that align with regulatory and business expectations.</li> </ul> <h4>Strategic Reporting &amp; Forecasting</h4> <ul> <li>Provide entity-specific insights on emerging trends and regulatory shifts, highlighting foreseeable challenges and opportunities.</li> <li>Analyze data to predict trends, ensuring proactive alignment with evolving regulatory demands.</li> </ul> <h4>Training &amp; Documentation</h4> <ul> <li>Create comprehensive documentation for complaints oversight processes, including methodologies tailored to unique entity requirements.</li> <li>Train and upskill team members and stakeholders on interpreting data, conducting RCA, and preparing regulatory reports with actionable insights.</li> </ul> What we look for in you (ie. job requirements): Education &amp; Qualifications: <ul> <ul> <li>Bachelor’s degree in Business Administration, Legal Studies, Operations Management, or a related field</li> <li>In-depth understanding of global regulatory frameworks for complaints management, including evolving requirements and expectations from regulators, including NYDFS, FCA and global consumer protection laws.</li> </ul> </ul> Experience: <ul> <ul> <li>7+ years of experience in complaints management, regulatory compliance, operations management, or a related field within a highly regulated industry.</li> <li>Proven track record of leading complex, multi-regional compliance oversight, especially those involving regulatory alignment.</li> <li>Working with global regulators such as NYDFS, FCA, FSPO, CBI, CFPB, or equivalent.</li> <li>Preparing and presenting tailored reports for senior stakeholders, oversight committees, and regulatory bodies with confidence and precision.</li> </ul> </ul> Skills: <ul> <ul> <li>Proficiency in analyzing complex datasets and transforming raw data into actionable insights, summaries, and trend predictions.</li> <li>Exceptional stakeholder management skills, with the ability to build strong relationships across diverse teams (e.g., Legal, Compliance, Risk, and Product).</li> <li>A proactive mindset for identifying opportunities for process improvements and implementing solutions to enhance compliance and efficiency.</li> <li>Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced, evolving environment.</li> </ul> </ul> Nice to haves: <ul> <li>Certification in compliance, risk management, or related fields (e.g., CAMS, CRCM).</li> <li>Previous experience in the crypto or blockchain industries, with familiarity with the unique regulatory landscape of digital assets.</li> <li>Familiarity with key regulatory initiatives such as MiCA and VASP licensing.</li> </ul> Job #: G2646 #LI-Remote Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $110,500—$130,000 USD <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Coinbase

Complaints Senior Lead

Capital One

Dining Specialist, New York City - Velocity Black (Remote)

Overview This is a remote role that may only be hired in the following location(s): AZ, NC, TX This position provides complex technical support to data processing systems through enhancement of related software and processes. Develops software and procedures that improve processing capabilities. Analyzes, codes, tests, and implements in coordination with management, associates, and end users. Serves as production system support by resolving issues and ensuring ongoing functionality. May oversee the work of less experienced analysts or assist in special projects as needed. Responsibilities <ul> <li>System Enhancement - Performs a variety of actions that evaluate and improve department systems, processes, and applications. Utilizes programming specifications to construct modules, develop testing methods, and design materials. Provides new feature time estimates for system changes and assists in implementing modifications. Executes test plans to validate application functions as designed.</li> <li>Analysis - Collects data related to user requests and determines scope, time estimates, and system impacts. Inspects business specifications, programming specifications, coding, test plans, documentation, and implementation plans for accuracy.</li> <li>Business Support - Provides technical support to production systems by addressing reported issues, anticipating maintenance requirements, and ensuring functionality for end user needs. Drafts documentation to be used for system, end user, and operational purposes, including technical specifications and application designs.</li> <li>Technical Expertise - Responsible for complex involvement in the software development life cycle including the creation, enhancement, implementation, and evaluation of software. Serves as a technical resource for management, associates, and business units.</li> <li>On-call Support - Provides 24/7 on-call support via rotations.</li> </ul> Qualifications Bachelor's Degree and 4 years of experience in Software application development and maintenance OR High School Diploma or GED and 8 years of experience in Software application development and maintenance Preferred Qualifications <ol> <li>Kafka cluster management</li> <li>Topic, KSQL, connector development</li> <li>Kafka security, availability, failover, and monitoring experience with Confluent Kafka</li> <li>Kafka architecture</li> <li>Troubleshooting issues and solutioning</li> <li>Build automated pipelines for self service of Topic and connector deployments</li> <li>Agile development</li> </ol>

SVB Financial Group

Senior Software Engineer - Kafka

<a href="https://amperity.com/company" target="_blank">Amperity</a> is more than just the leading customer data platform — THE PEOPLE bring energy, smarts, and experience from all different backgrounds, reflecting our<a href="https://amperity.com/blog/amperitys-commitment-to-diversity-equality-and-inclusion-2021-progress" target="_blank"> commitment to diversity, equity, and inclusion</a>. THE TECHNOLOGY is multi-patented, AI-powered customer data management software that we invented to help solve problems that have been frustrating consumer brands for years. THE OPPORTUNITY is to hitch your career to a rocket ship. We're addressing a critical market need: helping hundreds of<a href="https://amperity.com/customers" target="_blank"> leading brands</a> make sense of massive amounts of transactional and engagement data so that they can understand their customers and provide experiences that delight while boosting revenue and moving the business metrics that matter. Come help us make it happen! <h3>The Role</h3> As an Implementation Manager, you will lead the success of the customer journey from the closure of the sales process, to the launch of customer use cases within the platform, ensuring a durable, user-friendly, and maintainable outcome for the solution. The primary goal of this role is to provide the oversight and management required to provide a successful and within-budget implementation that meets the goals of the engagement. Your skillset will include; establish communication and engagement with client contacts of all seniority levels, understand and speak to higher level technical topics, demonstrate experience in project managing large-scale SaaS implementations at Fortune 500 companies with appropriate carefulness, and in collaboration with internal and external partners to ensure successful outcomes. You will report to the Senior Manager; Implementation Management. You will engage with the customer and Amperity teams on the daily management of the deployment and providing a communication channel &amp; guidance with customer and Amperity executive steering committees. This regular stream of communication will be sponsored by your ability to evaluate risk, promote benefit, manage expectations, and control implementation scope. <h3>Interesting Problems</h3> <ul> <li>Project manages multiple, concurrent implementations varying in duration and complexity</li> <li>Guide customer and our teams to an on-budget completion with managed project scope</li> <li>Oversee project tasks, manage timelines, maintain project plans, and communicate status to clients, project sponsors, and senior management</li> <li>Manage connecting the dots between the right resources (executive and technical) and the right problems, directly participating, and ensuring the teams are empowered to deliver the best possible outcomes</li> <li>Mitigate project risk to deliverables, their dates, and effect on implementation success</li> <li>Understand the client from a practitioner’s perspective - what does their day look like, what systems and technologies do they use, what are their pain points, how can Amperity’s solution guide the most meaningful results</li> <li>Be curious about your customers from a strategic perspective - get to know their business, and their industry, and develop an understanding of Amperity’s value proposition within this context to deliver the best possible consultative experience</li> <li>Be passionate about continuing to build on a world-class consulting business within the Amperity platform</li> <li>Be an advocate of your client base across the organization – work with Product, Engineering, Marketing, and Executive Leadership teams to ensure the Amperity service is built to be well-aligned with client needs and goals</li> </ul> <h3>About You</h3> <ul> <li>Background in professional services, technical project management, or similar</li> <li>5+ years of experience managing complex technical implementations, end-to-end</li> <li>Experience managing partners across multiple levels and responsibilities</li> <li>5+ years of experience managing concurrent projects across multiple external customers</li> <li>Comfortable managing your partners across shared teams</li> <li>Experience with a programming language SQL.</li> <li>Understanding of data in multiple file formats such as CSV, JSON, Parque. Direct and curate efforts to dig into customer data and extract insights for partners.</li> <li>You have experience with diving into customer data to solve customer problems</li> <li>Comfortable leading in an - you collaborate on design, architecture, and strategy, while not afraid to get into the technical details when needed to lead quality deliverables</li> </ul> <h3>Location </h3> Amperity has an office in New York, NY or we have the opportunity to hire remotely in FL, GA, IN, MA, NJ, OH. <h3>Compensation</h3> Base Salary: $112,000 - $150,000. Within our pay range, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, internal equity, as well as candidate qualifications such as skills, experience, and education/training. Cash Incentives: Cash incentives are also available. Stock Options: The opportunity for ownership is an exciting part of Amperity’s total compensation package. Every employee at Amperity receives a new-hire equity grant, commensurate with the scope of their position. <h3>Benefits</h3> We offer all the benefits you'd expect from a great place to work: 100% employee healthcare coverage, transportation subsidies, a comfortable work environment with plenty of snacks, and other employee experience perks like events and activities, both in-person and remote. We also offer self-managed PTO and the flexibility to do your best work in the way that works for you. We provide an inclusive environment where you'll be challenged to find and unlock your full potential, surrounded by a team of world-class people driving for excellence. For more details on our benefits, please see our<a href="https://drive.google.com/file/d/1Jd5O27HxNE1AbAQu8jeQyC7aR1vWQHud/view" target="_blank"> US Benefits &amp; Perks Guide</a>. Amperity is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, and reproductive health choices), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as someone with a disability, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

Amperity

Senior Implementation Manager

At Coinbase, our mission is to<a href="https://blog.coinbase.com/our-mission-strategy-and-culture-18a92a3bb0fa" target="_blank"> increase economic freedom around the world</a>, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us. There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a<a href="https://blog.coinbase.com/culture-at-coinbase-f0e1c2a99aff" target="_blank"> culture</a> like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our<a href="https://blog.coinbase.com/coinbase-is-a-mission-focused-company-af882df8804" target="_blank"> mission-focused approach</a> to our work. Most importantly, we seek people who are excited about crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world. Who you are: <ul> <li>You’ve got positive energy. You’re optimistic about the future and determined to get there. </li> <li>You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0. </li> <li>You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.</li> <li>You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.</li> <li>You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.</li> <li>You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone. </li> </ul> Coinbase is looking for a privacy analyst to support privacy control testing and monitoring. In this role, you will work cross-functionally across Legal, Engineering and Product teams to evaluate control health of all relevant Privacy controls and facilitate remediation What you’ll be doing (ie. job duties): <ul> <li>Conduct design and implementation testing over privacy controls, identify and analyze process gaps, develop remediation recommendations, and track to completion</li> <li>Perform regulatory requirement mapping for control requirement</li> <li>Communicate progress, escalations, and issue resolutions to management and team stakeholders.</li> <li>Create and maintain internal privacy policies, guidelines, and standards including training materials or process documentation.</li> <li>Build strong cross-functional relationships with product and engineering teams </li> <li>Communicate risks/ issues to both technical and non-technical audiences</li> <li>Manage escalations to various levels across functional stakeholders, driving consensus and resolution in an efficient and timely manner.</li> <li>Advocate for internal privacy principles and identify creative ways to embed concepts of privacy by design into operations </li> <li>Uphold business to privacy requirements and ensure continuous program maturity. Ensure timely and, when possible, automated collection of evidence. </li> </ul> What we look for in you (ie. job requirements): <ul> <li>2+ years of Privacy experience</li> <li>2+ years of experience with documenting/managing risks and controls testing/monitoring</li> <li>Privacy expertise- Understanding of privacy directives, GDPR, cookie policy, data privacy impact assessments (DPIA)/ (PIA), records of processing (ROPA) and data subject access rights(DSARs), privacy risks, controls and issue management</li> <li>Strong project management skills with the ability to work independently</li> <li>Demonstrated track record of building partnerships with product, engineering, and business stakeholders.</li> <li>Detail-oriented - excellent analytical and problem-solving skills.</li> <li>Outstanding written and verbal communication skills.</li> <li>Ability to effectively and autonomously accomplish outcomes across cross-functional teams in ambiguous situations with light supervision</li> <li>Ability to multitask, prioritize work, and meet deadlines in a fast paced environment</li> <li>Focus on precision and accuracy, and the drive to clarify ambiguity</li> </ul> Nice to haves: <ul> <li>FinTech experience with an interest in the crypto space</li> <li>Knowledge of SQL, Python, Postgres, MongoDB, Airflow, Looker, and Snowflake or similar technologies</li> <li>BA or BS in a technical field or equivalent experience</li> <li>Prior experience at a Big 4 or consulting experience </li> <li>Privacy certifications e.g. CIPP other relevant certifications</li> <li>Experience mapping common controls across multiple frameworks in a GRC tool</li> </ul> Job #: P61898 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $113,900—$134,000 USD <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

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