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OUR MISSION Goodwill Industries of Tulsa, Inc. provides work opportunities, job training and support services for people with disabilities or other employment barriers. JOB SUMMARY Assists in managing all phases of the operation of the store in accordance with Goodwill policies and provides an optimum shopping environment for its customers. Is responsible for assisting the Store Manager and the Assistant Manager I in all duties required to efficiently run the store on a daily basis. MANAGEMENT POSITION PER HOUR PLUS BENEFITS ESSENTIAL JOB FUNCTIONS <ul> <li>Participates in the development and implementation of plans to meet daily sales goals and to increase the average sale per transaction and sales per square foot in assigned store.</li> <li>Participates as a member of the store management team in performing and supervising activities related to merchandise arrangement, visual displays, and space allocation according to merchandising plan. Will manage a division of the store layout as an assigned “area of responsibility." Area of responsibility will vary by assignment.</li> <li>Supervises employees in association with senior members of management and acts as the manager on duty in the absence of the Store Manager and the Assistant Manager I.</li> <li>Ensures that all employees provide friendly, courteous customer service and satisfaction. Responds to requests for management assistance in a helpful and accommodating manner.</li> <li>Supports the mission of Goodwill by exhibiting a willingness to employ and supervise persons with barriers to employment. May assist with training and supervising of client/trainees assigned to the store as directed by the store manager.</li> <li>Verifies quantity, quality and dollar value of merchandise received in the store. Evaluates pricing of goods and makes and reports any necessary adjustments according to established procedure. Determines the value and price of some merchandise such as housewares, shoes, purses, books and electronics in accordance with company pricing guidelines.</li> <li>Completes all reports and documents that are to be submitted on a daily, weekly and monthly basis.</li> <li>Assists in the control of inventory and loss of merchandise due to errors, internal shrinkage and shoplifting. Takes appropriate action in preventing such losses under the direction of the Store Manager.</li> <li>Maintains security of all cash and store receipts. Travels to the bank to make deposits or change purchases as authorized by senior members of management.</li> <li>Attends all in-service training sessions, including First Aid/CPR training as scheduled.</li> <li>Performs all basic responsibilities common to all Goodwill store management positions, i.e.: performs cash register transactions</li> <li>Attends to any after-hours emergencies that occur in the store in the absence of the store manager.</li> <li>Addresses facility maintenance and security issues in the absence of the store manager</li> <li>Monitors the proper use of store equipment to minimize need for repairs and replacement</li> <li>Performs any and all functions pertaining to the opening and closing of the store.</li> <li>Directs and performs housekeeping and recovery duties.</li> <li>In the absence of his/her supervisor, follows, enforces and provides training to ensure that all safety policies, rules and regulations are followed.</li> <li>Completes and submits any necessary forms and/or reports immediately, but no longer than within 24 hours, when an incident occurs.</li> <li>Maintains current certifications in First Aid and CPR and administers First Aid and CPR as required.</li> </ul> OTHER JOB FUNCTIONS <ul> <li>Answers the phone, relays information and makes store announcements.</li> <li>Moves and maneuvers shipping racks, shipping carts, small pieces of furniture and electrical/mechanical appliances and small display fixtures.</li> <li>Performs light housekeeping duties as needed. Keeps floor and fixtures cleared of discarded or fallen merchandise. Monitors dressing rooms and assists cashiers in returning garments to proper display racks.</li> <li>Places inventory into stock in proper category by size and color.</li> <li>Pulls merchandise by tag number for return to the processing plant. Accurately records the category and quantity on a merchandise return voucher.</li> <li>Other duties as assigned.</li> </ul> OTHER REQUIREMENTS <ul> <li>Must have two years customer service experience, preferably in retail apparel management.</li> <li>Must have two years supervisory experience and merchandising skills. Must have insured vehicle to be used for store-related travel. Must have home or cell phone.</li> <li>Must be 21 years of age.</li> <li>Must have a valid resident driver’s license, with a good driving record.</li> <li>Must be eligible for positive outcome on required resident state criminal conviction background check.</li> <li>Must maintain appropriate requirements for legal vehicle operation including current automobile insurance and license plates.</li> <li>Must maintain compliance with Goodwill’s Drug and Alcohol Abuse Policy.</li> <li>Goodwill considers this a safety sensitive position because it includes tasks or duties that Goodwill reasonably believes could affect the safety and health of the employee or others.</li> </ul> EDUCATIONAL REQUIREMENTS <ul> <li>High school diploma or equivalent required.</li> <li>Ability to calculate figures and amounts such as discounts, proportions and percentages.</li> <li>Training is over a period up to and including six months.</li> </ul> PHYSICAL REQUIREMENTS <ul> <li>Climbing, balancing, talking, hearing, stooping, crouching, reaching, handling, fingering, feeling and seeing.</li> <li>Lifting/Carrying: Medium work -- Lifting 50 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 25 lbs.</li> <li>Pushing/Pulling Heavy work - -Pushing/Pulling 100 lbs. maximum with frequent pushing/pulling of objects weighing up to 50 lbs.</li> </ul> AN EQUAL OPPORTUNITY EMPLOYER Goodwill is an Equal Opportunity Employer and service provider for all individuals, including those with disabilities. Goodwill does not discriminate against any person, but rather bases all employment decisions on an individual’s demonstrated, job-related ability, skill, and knowledge. It is our policy to provide equal employment opportunities for all without regard to mental or physical disability, genetic information of any individual or of his/her family, race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age, or veteran status. Equal opportunity is also provided in assignments, training, compensation, transfers, promotions, classification, referral, benefit programs, and discharge. This is a management position This is a full time position

Goodwill Industries

Assistant Manager II

<h2 id="who-we-are">Who we are</h2> <h3 id="about-stripe">About Stripe</h3> Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. <h3 id="about-the-team">About the team</h3> We are seeking a highly motivated and experienced Program Manager to join the Talent Management team and take ownership of designing, building, and delivering talent management programs that help us enable and cultivate our talent. You will play a critical role in shaping our performance strategy and driving initiatives to attract, develop, and retain exceptional talent across the organization. You will be instrumental in executing and enhancing our performance management processes. You'll work collaboratively with cross-functional teams to ensure that performance reviews, goal-setting, and development initiatives are aligned with our business objectives and company values. <h2 id="what-youll-do">What you’ll do</h2> <h3 id="responsibilities">Responsibilities</h3> <ul> <li>Develop and implement best practices for performance assessment and feedback. </li> <li>Continuously analyze existing processes and recommend improvements to enhance efficiency, accuracy, and employee experience. </li> <li>Partner closely with People team peers and leaders across the company to support the effective development, launch, and scaling of our programs, ensuring tight alignment across programs and initiatives. </li> </ul> <h2 id="who-you-are">Who you are</h2> We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. <h3 id="minimum-requirements">Minimum requirements</h3> <ul> <li>Proven experience (4+ years) in program management, talent management, or organizational development, preferably in a complex and fast-paced environment. </li> <li>Strong understanding of performance management processes. </li> <li>Exceptional project management skills with the ability to effectively prioritize and manage multiple initiatives simultaneously. </li> <li>Excellent interpersonal, verbal and written communication skills. </li> <li>Strong problem-solving and critical-thinking abilities, with a track record of driving innovative solutions in performance management. </li> </ul> <h3 id="preferred-qualifications">Preferred qualifications</h3> <ul> <li> Experience translating performance programs into intuitive, user-centric tooling. </li> <li>Strong analytical skills with the ability to interpret performance data and derive actionable insights. </li> <li>Demonstrated experience designing and implementing large-scale programs, with particular focus on change management and communications </li> </ul> Join our dynamic team and make a significant impact on our People strategy. Help shape the future of our organization by designing and delivering best-in-class talent programs. Note: This job description is intended to provide a general guide to the duties and responsibilities of the role and may be subject to change based on organizational needs and priorities. A remote location, in most cases, is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently or plan to live. The annual US base salary range for this role is $121,800 - $182,700. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. Remote locations Remote in United States Team People Job type Full time <a href="#">Apply for this role </a>

Stripe

Talent Management Program Manager, Performance

<h3>See yourself at Twilio</h3> Join the team as Twilio’s next Technical Account Manager 3! <h3>Who we are &amp; why we’re hiring</h3> Twilio powers real-time business communications and data solutions that help <a href="https://customers.twilio.com/" target="_blank">companies and developers worldwide</a> build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support <a href="https://www.twilio.com/company/diversity" target="_blank">diversity, equity &amp; inclusion</a> wherever we do business. <h3>About the job</h3> Twilio is looking for an experienced Technical Account Manager who is going to be the designated technical point contact to support and partner with our top tier strategic customers in North America during EST working hours. As a designated technical contact you will work with our customers to resolve complex technical problems with potentially very costly and far-reaching consequences. You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. TAMs are technical product experts that are most familiar with their customer's’ implementation and Twilio technologies to deliver recommendations to make the customer’s environment less susceptible to business impacting downtime resolution. With their proactive insights &amp; guidance TAMs are supporting their customers and nurturing the customer Twilio partnership actively. You are able to remain calm and effective during critical escalations and spike in workloads and excel at prioritization and evaluation of situational urgency. There will also be the potential need to volunteer for holiday coverage on a stipend basis. <h3>Responsibilities</h3> In this role, you’ll: <ul> <li>Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.</li> <li>With Twilio product expertise, tooling and familiarity &amp; understanding of the customer’s implementation you will provide proactive insights and guidance that will help predict, prepare or prevent future high impact situations.</li> <li>Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.</li> <li>Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.</li> <li>Understanding customer trends, analyzing patterns, driving betterments and reporting what you observe to the management team in order to better improve our support process is a key part of the role.</li> </ul> <h3>Qualifications </h3> Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: <ul> <li>3 to 6+ years of relevant experience</li> <li>Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions.</li> <li>Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, with a good understanding of React and Redux</li> <li>Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.</li> <li>High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums</li> <li>Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries. </li> <li>Have an inquisitive mind to understand how things work</li> <li>Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.</li> <li>Excellence in task prioritization and evaluation of situational urgency.</li> <li>Interest in utilizing customer feedback to identify and drive improvements in our products.</li> <li>Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need.</li> <li>Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.</li> <li>Experience in managing dedicated customer accounts.</li> </ul> Desired: <ul> <li>Understanding of Telecoms and VOIP including WebRTC and SIP</li> </ul> <h3>Location</h3> <ul> <li>This role will be remotebut is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.</li> </ul> <h3>Travel</h3> We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. <h3>What We Offer</h3> There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. <h3>Twilio thinks big. Do you?</h3> We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. *Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado: $84,320.00 - $105,400.00.</li> <li>Based in New York, Washington State, or California (outside of the San Francisco Bay area): $89,280.00 - $111,600.00.</li> <li>Based in the San Francisco Bay area, California: $99,200.00 - $124,000.00.</li> <li>This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. Applications for this role are intended to be accepted until November 01, 2024 but may change based on business needs. #LI-Remote Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodation@twilio.com</a>.

Twilio

Technical Account Manager 3

JOB SUMMARY Beyond the typical tax season, the VITA Program Specialist will work to reach eligible taxpayers in their own communities and networks with the message of free tax preparation. Establish connections with trusted local organizations where VITA services might be offered in future tax seasons, and recruit VITA volunteers who can serve taxpayers in their preferred languages. The VITA Program Specialist will also assist in translating and distributing print and other materials. During the tax season, the VITA Program Specialist will review tax returns for accuracy, contact taxpayers to review their tax returns and facilitate transmitting returns. The VITA Program Specialist may answer questions from tax return preparers regarding returns they are working and may contact taxpayers for additional tax-related information to ensure accurate tax returns. ESSENTIAL JOB FUNCTIONS <ul> <li>Facilitate outreach to potential VITA clients, volunteers and partners, securing new tax preparation locations, volunteers to staff the location and taxpayers to serve.</li> <li>Assist in preparation and translation of needed materials and supplies to serve non-English speaking taxpayers, and serve as a resource for non-English media inquiries.</li> <li>Certify annually with the IRS as a tax preparer at the Advanced Level prior to the tax season.</li> <li>Complete annual IRS training required to be a VITA Site Coordinator and Quality Reviewer.</li> <li>Assure that IRS Volunteer Standards of Conduct and Quality Site Requirements are met.</li> <li>Assure that all taxpayers are told that the tax return is prepared with the information that was provided to the tax preparer and that the taxpayer is ultimately responsible for the accuracy for the tax return.</li> <li>Use online tools for client management, tax return preparation and other tasks as needed.</li> <li>Attend scheduled VITA team meetings and Financial Resilience team meetings.</li> <li>Review and be familiar with Goodwill Industries of Tulsa safety policies, programs and procedures. Adhere to all safety rules, regulations and safety codes, and attend safety training sessions and safety meetings.</li> </ul> OTHER JOB FUNCTIONS: <ul> <li>Other duties as assigned.</li> </ul> OTHER JOB REQUIREMENTS: <ul> <li>Must be 21 years of age.</li> <li>Bilingual preferred, speaking English as well as Spanish, Zomi or Burmese. Excellent interpersonal skills.</li> <li>Ability to use an online client management database.</li> <li>Basic computer skills and familiarity with digital technologies.</li> <li>Must have a valid Oklahoma Driver’s License, with a good driving record.</li> <li>Must be eligible for positive outcome on required State of Oklahoma criminal conviction background check.</li> <li>Must maintain appropriate requirements for legal vehicle operation including current automobile insurance, inspection and license plates.</li> <li>Must maintain compliance with Goodwill’s Drug and Alcohol Abuse Policy.</li> <li>Goodwill considers this a safety sensitive position because it includes tasks or duties that Goodwill reasonably believes could affect the safety and health of the employee or others.</li> </ul> EDUCATIONAL REQUIREMENTS <ul> <li>High school graduate or equivalent with demonstrated proficiency with computer skills using a personal computer, with similar level of experience for at least one year.</li> <li>Certification with the IRS as a tax preparer at the Advanced Level is a plus.</li> <li>Completion of IRS training as a VITA Site Coordinator and Quality Reviewer once hired.</li> </ul> PHYSICAL REQUIREMENTS <ul> <li>Talking, hearing, reaching, handling, fingering, seeing and accommodation.</li> <li>Lifting/Carrying/Pushing/Pulling: Medium Work--Lifting 50 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 25 lbs.</li> </ul> AN EQUAL OPPORTUNITY EMPLOYER Goodwill is an Equal Opportunity Employer and service provider for all individuals, including those with disabilities. Goodwill does not discriminate against any person, but rather bases all employment decisions on an individual’s demonstrated, job-related ability, skill, and knowledge. It is our policy to provide equal employment opportunities for all without regard to mental or physical disability, genetic information of any individual or of his/her family, race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age, or veteran status. Equal opportunity is also provided in assignments, training, compensation, transfers, promotions, classification, referral, benefit programs, and discharge. This is a non-management position This is a full time position

VITA Specialist

Expert TA

Homework System Content Specialist

US Pensions Bulk Check Administrative Services Consultant I Role Value Proposition: This position will be a key member of the US Pensions team dedicated to administration of MetLife’sdefined benefit bulk check group annuity contracts. The role will be responsible for administration of a portfolio of key US Pensions clients utilizing bulk check arrangements. Key Responsibilities: <ul> <li>Ensure that MetLife delivers on its commitments to an assigned portfolio of bulk check clients.</li> <li>Engage in on-going communication with clients regarding monthly activity, reconciliations, and general contract questions/updates, as needed.</li> <li>Respond to routine and ad-hoc requests for contract or participant data.</li> <li>Ensure monthly activity is processed correctly and wires disbursed on time.</li> <li>Use judgment and initiative to resolve issues quickly and efficiently.</li> <li>Analyze bulk check activity including lump sums, new retirements, and deaths to determine which events can be handled by GSS (Global Shared Services) and which activity requires special or nonstandard processing and implementation.</li> <li>Review and sign-off processing of routine activity by GSS, directing corrections where necessary.</li> <li>For activity requiring special or non-standard implementation, work with the Operations Benefit</li> <li>Calculation Team and, as needed, the client, to ensure the activity or event is correctly handled in accordance with the contract provisions.</li> <li>Conduct independent reviews of internal and external commencement and payment reports to determine consistency with the contract provisions and information received from the client.</li> <li>Review any adjustments to monthly wire payments for assigned bulk check clients including lump sums, ongoing annuity forms, and death benefits to determine if they are consistent with the contract provisions and any other agreements with the client.</li> <li>Ensure client-specific Standard Operating Procedures (SOPs) are comprehensive, complete, easy-to follow and up-to-date.</li> <li>Gather data for internal and external audit requests and demonstrate processes to auditors as needed.</li> <li>Conduct research and analysis of contract files and pension system data to interpret contract provisions and determine eligibility for benefits.</li> <li>Work with partners in Operations and RIS Business Solutions to research and determine the source and cause of errors and discrepancies. Analyze, develop, and implement solutions to address these issues based on experience with specific contract interpretations.</li> <li>Support reconciliation processes conducted by the Bulk Check Reconciliation team including making updates to participant data on the administration system.</li> <li>Submit requests for corrections to be made in the administration system and work with partners in Operations and RIS Business Solutions to ensure they are correctly implemented.</li> <li>Ensure general (i.e., non-contract specific) Standard Operating Procedures (SOPs) are comprehensive, complete, easy-to-follow and up-to-date.</li> <li>Assist other team members interpret how Standard Operating Procedures (SOPs) should be applied to specific contracts and situations.</li> <li>Develop subject matter expertise related to the non-contract specific technical aspects of pension benefits, group annuity contracts and MetLife systems.</li> <li>Provide guidance and training to GSS associates and other Bulk Check administrators.</li> <li>Perform quality review of other team members’ work.</li> <li>Propose new workflows to management and drive their implementation including conducting training sessions for the other administrators.</li> <li>Identify and make recommendations for other process improvements or training needs.</li> <li>Work with IT and other business partners as appropriate to investigate and resolve noncontract specific system or process issues.</li> <li>Support IT system testing and provide feedback on system updates, improvements and new features.</li> </ul> Essential Business Experience and Technical Skills: <ul> <li>Understanding of annuity products and pension benefits preferred.</li> <li>Strong relationship management skills and effective communication skills, including presentation skills.</li> <li>Attention to detail and accuracy.</li> <li>At least 5 years relevant experience</li> <li>Demonstrated planning, tactical, analytical, and strategic thinking skills.</li> <li>Project management skills including leading projects and working effectively with others.</li> <li>HS diploma or equivalent required. Bachelor’s degree preferred.</li> </ul>

MetLife

Administrative Services Consultant I

<h1>Customer Success Manager, Enterprise (German Speaking)</h1> <a href="https://globalcareers-atlassian.icims.com/jobs/16756/customer-success-manager%2c-enterprise-%28german-speaking%29/job?mode=apply" target="_blank">Apply for this job</a> Atlassian is looking for an Enterprise Customer Success Manager Atlassian Enterprise Customer Success Managers (CSMs) help customers realize the value in their Atlassian investment. They engage customers to unlock early and sustained outcomes by delivering standard methodologies at scale that support product adoption, solution expansion, and long-term growth of customer users. As an Enterprise CSM, you’ll build relationships and and demonstrate an understanding of the Atlassian customer journey. You’ll be equipped to guide complex customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices. You'll use your solution expertise to cut across multiple products and solution practice areas. You’ll work with a variety of customer profiles including executives, administrators and multi-layered global teams to support the successful adoption and expansion of their Atlassian solution investment. To help our teams work together, you will be fully remote, but requires you to work CEST Time Zone hours. You will report to the Regional Head of Customer Success. Your future team With over 300,000 customers worldwide, Atlassian is helping organisations like NASA, IBM, Hubspot, Samsung and Coca-Cola unleash the power of every team through Atlassian Solutions. With a focus on value, we help our customers understand how our products combine to create enterprise solutions that transform their business’s outcomes. We’re different from other organisations because we approach everything we do using our value of ‘play as a team'. Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. <ul> <li>Develop a trusted advisor relationship with customers from C-Suite, to executives and global teams helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.</li> <li>Experience with SaaS business models and enterprise customer needs resulting in quantifiable outcomes.</li> <li>Collaborate with the customer and Atlassian Account Team to develop customer Success Plans, including regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions.</li> <li>Manage post-sales activity for your customers through relationship-building, product expertise and execution.</li> <li>Maintain an understanding of our products and solutions and speak with customers about the most relevant features for their specific requirements.</li> <li>Engage with your customers to unlock early and sustained product adoption and success with Atlassian Solutions.</li> <li>Mitigate churn through early risk identification, intervention, escalation and mitigation in partnership with your seasoned account team and in particular the Account Associate.</li> <li>Be the Voice of the Customer to provide internal feedback on how Atlassian can better serve our enterprise customers.</li> </ul> <ul> <li>5-8 years in Customer Success or account management with a track record managing Enterprise customers with a complex SaaS product portfolio.</li> <li>Experience establishing yourself as a trusted advisor with customer partners to guide outcomes.</li> <li>Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified.</li> <li>Understanding of common Jira and Confluence end-user use cases and ways of working, with an ability to demonstrate those use cases, and understanding of configuration trade-offs.</li> <li>Experience making customers feel valued through quality service internally across product, sales, support and marketing to facilitate a seamless customer experience</li> <li>Experience balancing a book of business in a customer-facing environment.</li> <li>Experience with Gainsight (or similar CRM tool), Salesforce and BI tools such as Tableau</li> </ul> Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://globalcareers-atlassian.icims.com/jobs/16756/customer-success-manager%2c-enterprise-%28german-speaking%29/job?mode=apply" target="_blank">Apply for this job</a>

Atlassian

Customer Success Manager, Enterprise (German Speaking)

<h1>Support Engineer Cloud SMB</h1> <a href="https://careers-apac-atlassian.icims.com/jobs/16026/support-engineer-cloud-smb/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Overview Our Cloud support team is highly passionate about providing support and product expertise to our Standard and Premium customers. As a Support Engineer, you will be providing support to customers through chat and by isolating, diagnosing, reproducing, and fixing technical issues in a timely manner. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. The candidate must be able to work EMEA business hours and also during weekends to support business needs. Responsibilities <ul> <li>Responsible for delivering world-class customer support experience through CHAT as the medium of support, with Atlassian</li> <li>Own, troubleshoot, and solve customer technical issues, using collaboration, troubleshooting best practices, and transparency within and across teams</li> <li>Escalate issues in a timely manner according to Standard Operating Procedures</li> <li>Create new knowledge base articles to capture new learning’s for reuse throughout the organization.</li> <li>Participate in technical communications within the Technical Support team to share best practices and learn about new technologies</li> <li>Focus on an area of technical specialization and attend technical training.</li> </ul> Competencies <ul> <li>Customer Orientation</li> <li>Effective communication</li> <li>Adaptability</li> <li>Team and Collaborative Working</li> <li>Learning aptitude</li> </ul> Qualifications Experience <ul> <li>1-3 years of experience in Technical Support, Software Services, and/or system administration for a large end-user community, preferably SaaS products.</li> <li>Has supported customers over chat, email, phone, and screen-shares.</li> <li>Experience working in a high case volume environment and ability to prioritize.</li> </ul> Must-Have Skills: <ul> <li>Demonstrated technical competence with database skills, with the expertise to write and update SQL queries with ease.</li> <li>Experience working with log searching, monitoring, and analyzing machine-generated data via a Web-style interface or similar tools.</li> <li>Experience with APIs and REST calls.</li> <li>Front-end troubleshooting skills and an understanding of Network terminologies such as DNS, DHCP, Usage of Basic Network troubleshooting commands, SSL, Proxy, Firewalls, and identifying underlying Network issues.</li> </ul> Good to Have Skills: <ul> <li>Usage of Browser dev tools, HAR File analysis, Splunk.</li> <li>Good understanding of OAuth-based authentication and other authentication mechanisms such as SSO/SAML.</li> <li>Experience working in a Linux environment.</li> <li>Understanding of mail flow concepts and mail protocols such as SMTP/POP/IMAP</li> <li>Familiarity with Cloud technologies, AWS will be a plus.</li> <li>Experience understanding and supporting Java-based apps, being able to analyze/troubleshoot Stack trace and Java-based exceptions.</li> </ul> To learn more about working with the Support Team at Atlassian, check out our Support Team page! Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-apac-atlassian.icims.com/jobs/16026/support-engineer-cloud-smb/job?mode=apply" target="_blank">Apply for this job</a>

Support Engineer Cloud SMB

<h1>Senior Technical Program Manager - Core Data Platform</h1> Engineering | San Francisco, United States | Remote, Remote | Full-Time <a href="https://careers-americas.icims.com/jobs/15536/senior-technical-program-manager---core-data-platform/job?mode=apply" target="_blank">Apply for this job</a> You will shape a modern technical program management organization. The goal is to steer us through growth and remove barriers in the journey towards our long-term goals. You will have a unique challenge of finding agreement by creating guardrails and removing barriers to help our teams accelerate. As a cloud service provider, we build resilience into our systems to ensure service and data availability for our customers in the event of failures in system components. However, even the best systems have to have a disaster recovery plan. Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. We're hiring a Senior Technical Program Manager for Core Data Platform, reporting to our Head of Technical Program Management within our TPM team. You are a TPM with a background in Core Data and related Infrastructure You understand business objectives and translate them into technical systems problems that need to be prioritized solved in the current business environment. Define specific systems programs and create a plan of action for realizing those programs. Such programs could be around reliability improvements and more. Use your technical understanding of Atlassian and related systems to partner with and influence engineers and architects in making progress on these problems. Responsible for taking a systematic approach to engineering problems. This includes: prioritizing tasks, scoping out the project, defining objectives, and making consistent progress against each of these. Be accountable for the success of these technical programs by managing the entire lifecycle from initiation to forecasting, budgeting, scheduling, etc. Manage complex dependencies and projects with a broad scope across the company Collaborate with functions across the company to create reliable and cost-effective disaster recovery solutions for all of Atlassian’s services Your background <ul> <li>5+ years recent experience collaborating with software teams to deliver software services/solutions in similar relevant roles such as Technical Platform Product Manager, Technical/Software Program Manager, or Engineering/Development Manager</li> <li>Experience in designing and building back end software systems, including tradeoffs, launching and scaling. Using this technical expertise and in partnership with your engineering stakeholders you'll be able to influence the backend system design, architecture, and build.</li> <li>Experience analysing business priorities, customer needs, industry trends and articulating a technical roadmap for your product area in collaboration with engineering partners</li> <li>You've led complex technical projects end to end, spanning multiple teams and dependancies, including collaborating with engineering stakeholders, identifying and mitigating risks, and making trade-off decisions to optimise the outcome</li> <li>Able to translate customer and/or product requirements into technical requirements</li> <li>Experience building commercial Cloud Services is a big plus</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $171,700 - $229,000 Zone B: $154,500 - $206,100 Zone C: $142,500 - $190,000 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/15536/senior-technical-program-manager---core-data-platform/job?mode=apply" target="_blank">Apply for this job</a>

Senior Technical Program Manager - Core Data Platform

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