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As a Financial Edge (FE) Customer Support, Senior Specialist you’ll take ownership of advanced, challenging, or complex cases and ensuring swift, effective solutions. You’ll assist with triaging defects and incidents, playing a crucial role in maintaining system reliability and performance. Additionally, you'll create and enhance Knowledgebase content for customer self-service, empowering users to resolve issues independently.Your role balances working on complex or escalated cases and helping peers manage their workload efficiently, ultimately driving team success, enhancing overall support quality and customer satisfaction. As a Senior Specialist you will work closely with leadership, including the Principal to help drive initiatives and achieve outcomes.What you'll do:<ul> <li>Quickly resolving or triaging incidents.</li> <li>Handling complex non-FCR cases, focusing on reducing time-to-close (TTC) and surfacing future enhancements to reduce complexity.</li> <li>Achieving mentor goals for frontline and tenured agents, complementing the Team Lead's coaching efforts. You'll take direction from your manager and help achieve quantifiable targets.</li> <li>Filing defect tickets to Sustained Engineering and RDO, and attending triage meetings to discuss specific defects, in collaboration with the Principal.</li> <li>Serve as a backup to the Principal as needed which may encompass a variety of activities depending on time of year, workloads, and Principal availability.</li> <li>Assisting Team Leads and Managers with projects and initiatives as needed.</li> <li>Actively participating in swarm while using your experience and influence to coach and mentor both tenured and newer resources across all FE resources.</li> </ul>These responsibilities ensure you play a pivotal role in enhancing support quality and driving team success.What you'll bring:<ul> <li>Knowledge of Financial Edge.</li> <li>Experience in a Customer Support Senior level role.</li> <li>Diplomatic and tactful in dealing with diverse people.</li> <li>Quick learner of new concepts and ideas.</li> <li>Critical thinker who asks insightful questions to facilitate problem-solving.</li> <li>Calming influence in tense situations, providing direction and guidance.</li> <li>Creative strategist who integrates unrelated information to develop innovative approaches.</li> <li>Keen insight into predicting behaviors across various situations.</li> <li>Effective strategist for complex cross-organizational projects.</li> <li>Adaptable in situations characterized by continual change.</li> <li>Decisive in quickly identifying key issues for important decisions.</li> <li>Proactive in anticipating obstacles and minimizing their impact.</li> <li>Forward-thinking in creating long-term strategies that anticipate customer needs.</li> </ul>#LI-REMOTEStay up to date on everything Blackbaud, follow us on <a href="http://bit.ly/FollowUsLI" target="_blank">Linkedin</a>, <a href="http://bit.ly/2xn65ez" target="_blank">Twitter</a>, <a href="https://www.instagram.com/blackbaud/" target="_blank">Instagram</a>, <a href="http://bit.ly/2yNWNJH" target="_blank">Facebook</a> and <a href="https://bit.ly/BLKBYouTube" target="_blank">YouTube ​</a>Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.A notice to candidates: Recruitment Fraudulent Alert: Your personal information and online safety as a candidate mean a lot to us! At Blackbaud and our portfolio of companies, recruiters only direct candidates to apply through our official careers page at <a href="https://careers.blackbaud.com/us/en" target="_blank">https://careers.blackbaud.com/us/en</a> or our official LinkedIn page. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers, or conduct interviews via Skype. Anyone suggesting otherwise is not a representative of Blackbaud. If you are unsure if a message is from Blackbaud, please email <a href="#">blackbaudrecruiting@blackbaud.com</a>. The starting base pay is $61,000.00 to $77,800.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.Benefits Include:<ul> <li>Medical, dental, and vision insurance</li> <li>Remote-first workforce</li> <li>401(k) program with employer match</li> <li>Flexible paid time off</li> <li>Generous Parental Leave</li> <li>Volunteer for vacation</li> <li>Opportunities to connect to build community and belonging</li> <li>Pet insurance, legal and identity protection</li> <li>Tuition reimbursement program</li> </ul>

Blackbaud

Financial Edge Customer Support, Senior Specialist

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Candidate will be a part of the Know Your Client (KYC) Outreach teams within the Global Corporate and Investment Bank (GCIB) and Global Markets (GM) lines of business. The Function The Client Outreach team are the front line unit who work with clients as part of meeting Know Your Client (KYC) periodic refresh and remediation requirements. We work in close collaboration with Global Corporate and Investment Bankers and Global Markets Sales to support the Bank’s global regulatory and policy requirements as it relates Client Due Diligence (CDD) documentation collection, with support from Operations and Global Financial Crimes Risk teams. The team identifies and develops client connections, engages client representatives to obtain KYC documentation, and acts as a coordination point for resolving issues/challenges with respect to client and country specific documentation requirements in a timely manner. In addition to the ongoing document engagement, individuals within the team keep abreast of global regulatory change that could influence processes, and identify opportunities that enhance the client experience. Job Description: The KYC Client Outreach Specialist (COS) teams serve as the Front Line Unit engaging with clients across business sectors and regions to meet KYC requirements for periodic refreshes in a timely manner. Responsibilities: <ul> <li>Outreach to clients requesting and collecting KYC documentation</li> <li>Serve as the key point of contact for Clients as well as Bankers, Operations, Risk and other internal functions</li> <li>Ensure respective KYC client portfolios are covered across business and regions and adhere to internal governance routines within the FLU and those governed by support partners</li> <li>Monitor and understand the risks and impacts of non compliance with KYC processes, including restrictions, closures and associated business growth impacts</li> <li>Gather client feedback on policy, requirements and/or jurisdictional nuances where given to help improve the Bank’s processes</li> <li>Raise process issues and improvements that collectively help our clients</li> <li>Partner with colleagues in Banking, Sales, FLU COOs, FLU Change, FLU Business Controls, Operations, and other groups as needed</li> <li>Review clients for appropriate activity and liaise with Bankers on whether relationships with specific entities should continue</li> <li>Support the Outreach of both periodic refreshes as well as remediation and associated programs</li> <li>Support the Outreach of jurisdictionally or regionally stringent requirements where needed</li> <li>Ensure timely collection of client required documentation, including follow ups where needed</li> <li>Ensure voice of the client is heard while adhering to policies, laws, rules and regulations</li> <li>Ensure performance metrics are met and any exceptions are resolved within required timeframes</li> <li>Master customer due diligence (CDD) requirements and guide clients as needed to comply</li> <li>Support the collection of enhanced customer due diligence (ECDD) requirements and guide clients as needed to comply</li> <li>Adhere to bank privacy policies in securing non-public information obtained as part of KYC activities</li> <li>Embrace a collaborative and output oriented culture</li> </ul> Skills: <ul> <li>Bachelor's degree or equivalent work experience</li> <li>4+ years experience in a client facing role within the financial services or a related industry</li> <li>Preferred: Certified Anti-Money Laundering Specialist (“CAMS”)</li> <li>Knowledge of AML CDD policy and standards, industry practices in AML CDD, including legal entities in global jurisdictions</li> <li>Must demonstrate a strong client focus</li> <li>Excellent interpersonal skills for motivation, collaboration and encouragement</li> <li>Professional Demeanor: Demonstrating patience, composure, and positive attitude.</li> <li>Problem Solving and Decision Making Skills: Thinking analytically, using diverse research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems.</li> <li>Flexibility and Adeptness: Handling multiple projects and daily tasks adjust to a changing environment adept to new approaches that improve overall work efficiency and effectiveness.</li> <li>Initiative: Identify process improvements, demonstrate a "self-starter" behavior and a willingness to help others, and show potential to require minimal supervision.</li> <li>Strong organizational skills and ability to prioritize and manage competing priorities with excellent attention to detail</li> <li>Excellent proficiency using Microsoft office products, particularly Microsoft PowerPoint, Excel, Word</li> <li>Preferred: Proficiency in written and spoken English and Mandarin</li> </ul>

Bank of America

Officer / Assistant Vice President, KYC Stringent, Singapore

Amerita, Inc

Pharmacist

<h2>Job Details</h2> Job Location AAON Tulsa - Tulsa, OK Position Type Full Time Salary Range $62280.00 - $76120.00 Salary Travel Percentage Up to 25% Job Shift Day Job Category Human Resources <h2>Description</h2> Job Summary The Talent Acquisition Coordinator aids with and facilitates the human resource processes at all business locations. This role provides administrative support to the human resource function as needed, including record-keeping, file maintenance and HRIS entry. Essential Job Duties and Responsibilities <ul> <li>Assists with creation of position requisitions.</li> <li>Assist with scheduling virtual and on-site interviews across office locations and time zones.</li> <li>Maintain proactive communication with all stakeholders, updates all tracking mechanisms and handles last-minute schedule changes and special requests</li> <li>Handle and prioritize multiple tasks in a high-demand environment while demonstrating professionalism and good judgment to maintain candidate experience</li> <li>Works with candidates to coordinate and ensures completion of preemployment tests and background checks to meet start date expectations, monitors progress and confirms start date with new hire once all items are cleared. </li> <li>Notifies new hires of self-onboarding requirements and assists them as needed, tracks progress and escalates delays when necessary. </li> <li>Communicates with Hiring Managers and Recruiters regarding employee IDs and any actions needed by the Manager for proper access and system requests are submitted. </li> <li>Coordinates onboarding of new hires including planning and scheduling new hire classes, securing a room, coordinating lunch orders, and more.</li> <li>Ensure completed and signed I-9 documentation is obtained within proper timelines as well as completing E-Verify requirements. </li> <li>Monitors Authorization to Work documents for expiration dates and ensures proper documentation is received prior to expiration. </li> <li>Responsible for accurate data entry into HRIS system of all new hire data, recruiting data and onboarding documents. </li> <li>Run and provide recurring reports to appropriate stakeholders. </li> <li>Performs other related duties as assigned</li> </ul> <h2>Qualifications</h2> Education and Experience Requirements <ul> <li>H.S. Diploma and three years of HR related experience is required.</li> <li>Associate degree in HR or related field or equivalent experience preferred.</li> <li>SHRM-CP credential a plus.</li> </ul> Knowledge, Skills, and Abilities <ul> <li>Excellent verbal and written communication skills. </li> <li>Excellent interpersonal and customer service skills.</li> <li>Excellent organizational skills and attention to detail.</li> <li>Working understanding human resource principles, practices and procedures.</li> <li>Excellent time management skills with a proven ability to meet deadlines.</li> <li>Ability to function well in a high-paced and at times stressful environment.</li> <li>Proficient with Microsoft Office Suite or related software.</li> </ul> Additional competencies <ul> <li>Self-starter: ability to identify a need, take action, and drive for results.</li> <li>Must be able to work in a fast-paced environment.</li> <li>Must be a team player and work well with others.</li> <li>Ability to adapt and adjust as needed in a growing environment. </li> </ul> Work Environment: <ul> <li>Work is performed in a climate-controlled environment.</li> </ul> Physical Demands: <ul> <li>Long periods of sitting.</li> <li>Frequent standing.</li> <li>Lifting up to 10 lbs.</li> <li>Cognitive ability to reason and solve problems</li> <li>Visual and auditory</li> </ul> Disclaimer: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at a time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodation may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.

Aaon

Sr. Recruiting Coordinator

<h2>About the team</h2>As owners of Zillow’s GraphQL Platform, we strive to accelerate Zillow Group's product velocity by providing a unified data access platform which promotes both efficient collaboration and functional autonomy across data consumers and providers. Zillow, the top real estate website in the U.S., is building an on-demand real estate experience. Whether selling, buying, renting or financing, customers can turn to Zillow to find and get into their next home with speed, certainty and ease. Within the Core Data Technology group, we support platforms, tooling, and data products, which help enable quality data creation and consumption across Zillow Group.<h2>About the role</h2>Zillow’s GraphQL Platform team has been a foundational catalyst for product development across the enterprise for over 4 years. Operating at the bleeding edge of the GraphQL and Federation specs, we help internal engineers quickly integrate with the data they need to deliver for our customers. <h2>You Will Get To: </h2><ul> <li>Lead a high performing team in evolving our platform</li> <li>Invest in the growth of your team, helping individuals meet their career goals</li> <li>Craft strategy spanning our platform’s enterprise-wide scope</li> <li>Partner with teams spanning engineering leadership, product management, and AI/ML practitioners</li> <li>Drive critical platform efforts spanning security, availability, developer experience, and governance</li> <li>Collaborate with vendors and the broader GraphQL community </li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Maryland, Massachusetts, Nevada, New Jersey, New York, Vermont, Washington state, and Washington DC the standard base pay range for this role is $201,700.00 - $322,300.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Maryland, Massachusetts, Nevada, New Jersey, New York, Vermont, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2><ul> <li>People-oriented leader, eager to invest in the growth of your team</li> <li>Energized by problem solving, collaboration, and technical challenges</li> <li>Experienced with platform development and maintaining highly available services</li> <li>Motivated by engineering excellence and delivering high quality results</li> <li>Embody mentality of continuous growth and thoughtfully translate this into team culture</li> </ul><h2>Qualifications:</h2><ul> <li>4+ years in a people leadership position</li> <li>5+ years of experience as an engineer</li> <li>Demonstrated ability to foster a higher performing engineering culture within a team, exemplified by: (a) timely, quality, deliverables; (b) reliable operations; and (c) professional growth of teammates</li> <li>Experience working with cross-functional stakeholders, including product managers, engineering stakeholders, and data scientists</li> <li>Ability to craft strategic product vision and perform moderate program management responsibilities in service of the team’s needs</li> </ul><h2> Preferred Qualifications: </h2><ul> <li>Familiarity with Full Stack product development</li> <li>Exposure to GraphQL or the role of “backend-for-frontend” services</li> <li>Understanding of product analytics </li> </ul><h2>Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences. </h2><h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Zillow

Senior Manager, Software Development Engineering, GraphQL Platform

Xpress Wellness Urgent Care

Psychiatric Mental Health Nurse Practitioner - Nursing Home

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our Senior Manager, Revenue Cycle Operations, you will help manager people and processes to achieve metrics and drive continuous improvement of the customer experience. Every day you will, identify and implement change as necessary, function as a liaison to the client and provide strong leadership to the overall call center team. To thrive in this role you must, commit to excellence through continuous staff development and engagement, service, knowledge, skills, and moral.Here is what you will experience working as a Senior Manager, Revenue Cycle Operations:<ul> <li>Effective leadership and analytical skills including working knowledge of financial statement analysis, staffing models, scheduling, and telecom opportunities.</li> <li>Exceptional ability to partner with other departments within the organization to drive results.</li> <li>Proven and measurable experience in managing and improvement of call center operations in a high call volume/demanding environment.</li> <li>Ability to mentor and build relationships to effectively manage group and interpersonal conflict situations,</li> <li>Strong negotiation, interpersonal, written, and oral communications skills – including statistical report writing,</li> <li>Computer skills: Microsoft outlook and word with advanced excel skills.</li> <li>Occasional business-related travel. (10%)</li> </ul>Required Skills:<ul> <li>Bachelor of arts or science degree or higher preferred</li> <li>Minimum 8 years of call center/contact center management experience</li> </ul>For this US-based position, the base pay range is $93,150.00 - $142,283.86 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.This job is eligible to participate in our annual bonus plan at a target of 10.00%The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a <a href="http://go.r1rcm.com/benefits" target="_blank">competitive benefits package.</a>R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights <a href="https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf" target="_blank">California Consent </a>To learn more, visit: <a href="https://R1RCM.com" target="_blank">R1RCM.com</a>Visit us on <a href="https://www.facebook.com/R1RCM" target="_blank">Facebook</a>

R1 RCM

Senior Manager, Revenue Cycle Operations

<h2 id="jobDescriptionHeading"> Job Description </h2> Overview You may be eligible for a sign-on bonus of up to $20,000. You may also be eligible for relocation assistance. Join our team as a night shift, full-time, Cardiovascular Stepdown Registered Nurse (RN) in Tulsa, OK. Why Join us? Thrive in a People-First Environment and Make Healthcare Better <ul> <li>Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.</li> <li>People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.</li> <li>Make Healthcare Better: We use advanced technology to support our team and enhance patient care.</li> </ul> Get to Know Your Team: <ul><li>Hillcrest Hospital South is a full-service 180-bed hospital providing a wide range of inpatient and outpatient services using state-of-the-art technology in a friendly community setting. Consistent performance has helped the hospital be nationally recognized for patient safety.</li></ul> Responsibilities The Registered Nurse shall be responsible for assessing, planning, supervising and evaluating the nursing care of patients and for correlating the nursing process, the medical plan of care and policies. Qualifications Job Requirements: <ul> <li>A graduate of an accredited nursing school.</li> <li>Must possess a current Oklahoma License as a Registered Nurse.</li> <li>Must obtain and maintain a current certification in CPR. RN must obtain ACLS within 6 months of hire date. New graduates will obtain ACLS within 1 year of hire date.</li> </ul> Preferred Job Requirements: <ul><li>Desirable characteristics include at least one year of experience as an RN, preferably in the area of application. </li></ul>

Hillcrest Healthcare System

Registered Nurse / RN Cardiovascular Stepdown

<h2 id="jobDescriptionHeading"> Job Description </h2> Overview Ardent Health is a leading provider of healthcare in communities across the country. With a focus on consumer-friendly processes and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. We are driven by our purpose of caring for people: our patients, our communities and one another. Located in Brentwood, Tennessee, Ardent has earned a reputation as one of the industry’s strongest and most innovative healthcare systems. Our facilities and clinics are consistently recognized among healthcare’s best employers. We recognize each hospital and clinic is as unique as the community it serves. We strive to maintain strong community ties through advisory boards, contributions, charitable care, education and outreach. Ardent includes: <ul> <li>30 hospitals</li> <li>280 sites of care</li> <li>4,281 beds</li> <li>24,000+ team members</li> <li>8,200+ nurses</li> <li>1,800+ aligned providers</li> <li>5.8M annual provider encounters</li> <li>421 medical residents</li> </ul> Ardent makes considerable investments in people, technology, facilities, and communities, producing high quality care and extraordinary results. From newly constructed facilities and expanded services, to lifesaving technology and outstanding opportunities for employees, Ardent is committed to providing its hospitals and clinics the tools needed to succeed. We believe it is this mix of corporate support and local autonomy that equips our teams for success. Hillcrest Healthcare System: Hillcrest HealthCare System (HHS) is a comprehensive health system with approximately 6,500 employees that serves the communities of eastern Oklahoma. HHS is comprised of Hillcrest Medical Center, Hillcrest Hospital South, Hillcrest Hospital Claremore, Oklahoma Heart Institute, Bailey Medical Center, Utica Park Clinic, Hillcrest Hospital Cushing, Hillcrest Hospital Henryetta, Hillcrest Hospital Pryor and Tulsa Spine &amp; Specialty Hospital. Hillcrest Medical Center: Hillcrest Medical Center is a 656-bed hospital that includes The Alexander Burn Center, The Peggy V. Helmerich Women’s Health Center, Kaiser Rehabilitation Center, the latest technology for the treatment of cancer, and the Oklahoma Heart Institute. Job Overview: We have an exciting opportunity to join our leadership team at Hillcrest Medical Centeras a Chief Operating Officer. As a member of the senior management team, the Chief Operating Officer (COO) will actively participate in strategic, operational, and financial decision-making. The COO will work closely with the CEO in all aspects of hospital management, site coordination, and organizational integration activities to ensure achievement of adopted goals and strategies. The COO will have an active role in establishing systems and organizational structure to support the overall vision and strategic direction of the organization as well as assessing and identifying operational strategies, performance metrics, and financial opportunities to execute. Responsibilities <ul> <li>Provides administrative direction, evaluation, and coordination of the functions and activities for the operation of assigned clinical and non-clinical departments.</li> <li>Collaborates routinely with the CEO concerning policy recommendations and suggested courses of action pertinent to the efficient operation of assigned departments.</li> <li>Manages the implementation for major strategic, clinical and/or operational initiatives.</li> <li>Mentors and develops leaders, fostering achievement of goals and objectives, high performing leadership practices, collaboration, and innovation.</li> <li>Guides department leaders in establishing measures of performance, increased productivity, quality improvement, and cost management.</li> <li>Initiates, coordinates, and enforces policies and procedures.</li> <li>Leads and manages change through influence to achieve performance.</li> <li>Attends Board of Trustees, Medical Staff, and community meetings.</li> <li>Strategizes and drives process improvements. These may focus on innovative care delivery and operational models designed to improve clinical services, outcomes, patient throughput, and patient safety.</li> <li>Promotes the use and implementation of technology in order to streamline operations, facilitate communications, and optimize work processes.</li> <li>Collaborates with other teams for the implementation of programs, policies, and procedures that address how patient care needs are assessed, met, and evaluated.</li> <li>Ensures patient and family centered care is comprehensive, coordinated, and monitored for effectiveness through a quality improvement model. This should result in outcome measures that outperform national benchmark statistics in clinical areas.</li> <li>Allocates financial, information, and human capital for improvement activities to ensure delivery of cost effective and efficient services to patients, physicians, and hospital departments.</li> <li>Serves as a member of the executive leadership team with a focus on building and supporting relationships with internal and external constituents and stakeholders and ensuring optimal operating effectiveness and strategic positioning.</li> <li>Assumes an active role with the hospital’s governing body, senior leadership, medical staff, management, and other clinical leaders in the hospital’s decision-making structure and process.</li> <li>Communicates expectations, develops leaders, and advances the organization to meet needs and strategic priorities that are current and/or anticipated.</li> <li>Promotes relationships with community organizations to improve patient outcomes and the health of the communities served.</li> <li>Establishes structures, processes, and expectations that support lifelong professional learning, role development, and career growth.</li> <li>Collaborates with directors in hiring, orientation, evaluation, discipline, and education of clinical staff.</li> <li>Rounds on patients, families, employees, and physicians to enrich communication, ensure alignment, oversee operations, and ensure that the experience is positive.</li> <li>Communicates with impact in order to effectively engage others and achieve desired results.</li> <li>Recognizes the broad and long-term implications of business decisions and plans.</li> <li>Adheres to the “Code of Conduct” and “Behavior Standards”.</li> </ul> Qualifications Education &amp; Experience: <ul> <li>Master's degree is required. Preferred MHA or MBA</li> <li>5+ years of experience in hospital administration.</li> </ul> Knowledge, Skills &amp; Abilities: <ul> <li>Excellent leadership and interpersonal skills to effectively communicate ideas, problems, instructions (written and oral) with corporate management staff, facility management staff and employees.</li> <li>Ability to analyze situations, evaluate data, recommend, and implement courses of action that would improve the functioning of the company.</li> <li>Ability to interpret, adapt, and apply guidelines, policies and procedures.</li> <li>Ability to use sound judgment in decision making and react calmly and effectively in an emergency situation.</li> <li>Knowledge of strategic planning and short and long-range goal implementation.</li> </ul>

Chief Operating Officer - Hillcrest Medical Center

CompanyCox Automotive - USAJob Family GroupCustomer Care GroupJob ProfileTechnical Customer Care Specialist IManagement LevelIndividual Contributor Flexible Work Option Can work remotely anywhere in the specified countryTravel %NoWork ShiftDayCompensationHourly base pay rate is $16.15 - $24.23/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job DescriptionThis is a fully remote position-must be able to work any shift during business hours, currently Monday - Saturday, 7AM - 7PM central time zone (hours subject to change to meet business needs). Currently, 10am-7pm Central is needed. Key Responsibilities <ul> <li>The Customer Care Specialist will be responsible for routine customer questions relating to product usage, as well as technical support issues relating to the Dealertrack family of products</li> <li>Handle routine customer questions relating to product usage, as well as technical support issues</li> <li>Maintains expert-level knowledge of Dealertrack Solutions and Products</li> <li>Develops and maintains strong technical expertise in Dealertrack products and those devices and platforms upon which the products function</li> <li>Accurately logs all customer information in the CRM customer ticketing system</li> <li>Adhere to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure</li> <li>Follow-up skills</li> <li>Ability to handle and respond to multiple open issues</li> <li>Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely</li> <li>Ability to work required shifts both independently and within a team organization</li> <li>Facilitate communication from Support Team to other departments as needed to complete Cases</li> </ul>Qualifications Minimum:<ul> <li>High School Diploma/GED</li> <li>Generally, less than 2 years of experience</li> <li>Must be flexible to work any shift during business hours, currently Monday - Saturday, 7AM - 7PM central time zone (hours subject to change to meet business needs)</li> <li>Hours are extended and varied must have the ability to accommodate a flexible schedule and work overtime as needed</li> <li> Follow-up/follow-through skills required</li> <li>Ability to handle and respond to multiple open issues</li> <li>Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely</li> <li>Customer-oriented background</li> <li>Knowledge of various computer applications including experience with business support applications such as MS Office (Word, PowerPoint, and Excel) required</li> <li>Excellent oral and written communication skills</li> <li>Experience working in a team environment and assisting others as applicable</li> <li>Requires attention to detail and the ability to adapt to change</li> <li>Ability to type 40+ WPM</li> </ul>Preferred:<ul> <li>Associate's degree or Technical Certification or equivalent work experience</li> <li>Technical background preferred </li> </ul>Drug TestingTo be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.BenefitsEmployees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. <h3> </h3>Application Deadline: 06/12/2025

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