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Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! About the Team: The Global Technology Service Management function is a new team charted with designing, improving, and overseeing next generation IT Service Management (ITSM) policies, processes, and solutions. Our mission is to ensure the appropriate controls and capabilities are in place to enable the delivery of stable, resilient, and available technology services to our customers and employees. Job Description: The ServiceNow Governance Lead is a key role within the ServiceNow Core Platform Center of Excellence team. This net new role in the organization will ensure that risk is managed in an optimized and effective way. The primary areas of governance work will cover creation and management of all ServiceNow processes to ensure efficiency and management of the ServiceNow Platform. This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones. Responsibilities: <ul> <li>Create and operate a governance framework encompassing ServiceNow Core Platform processes</li> <li>Assess the ITSM processes against governance framework and global process management expectations</li> <li>Create, maintain and/or improve processes, as needed</li> <li>Perform process control effectiveness periodically, identifying gaps and opportunities</li> <li>Drive design improvements on flows, procedures, performance indicators, and operational metrics</li> <li>Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards</li> <li>Performs monitoring and testing of controls, identifying issues and control improvements for remediation</li> <li>Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts</li> <li>Manages the performance and productivity of team members that conduct quality inspection reviews</li> <li>Ensures timely execution of QA activities including control execution, case management, and results reporting</li> <li>Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews</li> <li>Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting</li> </ul> Required Qualifications:<ul> <li>Minimum of 5 years of experience with the ServiceNow Platform</li> <li>Minimum of 3 years of experience ServiceNow process design</li> <li>Experience in operation and improvement of a governance framework in a large enterprise environment</li> <li>Experience in managing governance councils, committees or other leadership bodies</li> <li>Experience creating or improving policy, standard, and key indicator design</li> <li>Self-starter with ability to handle multiple assignments simultaneously</li> <li>Proven ability to quickly learn and understand complex subject matter</li> </ul> Desired Qualifications: <ul> <li>Bachelor's Degree in technology or related field</li> <li>Superb written communication skills, with a keen eye for detail</li> </ul> Skills: <ul> <li>Controls Management</li> <li>Oral Communications</li> <li>Risk Management</li> <li>Stakeholder Management</li> <li>Continuous Improvement</li> <li>Drives Engagement</li> <li>Influence</li> <li>Strategic Thinking</li> <li>Data and Trend Analysis</li> <li>Decision Making</li> <li>Monitoring, Surveillance, and Testing</li> <li>Problem Solving</li> <li>Quality Assurance</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Bank of America

ServiceNow Governance Lead

<h2 id="jobDescriptionHeading"> Job Description </h2> Utica Park Clinic is seeking an additional BE/BC OB/GYN physician with 2026 availability, to join an established and growing, employed practice in in Owasso, OK- 14 mi from Tulsa. With a well-received mentorship program--new graduates are welcome to apply! About the Position: <ul> <li>Join 3 OB/GYN physicians and 1 APP</li> <li>Tenured support staff</li> <li>1 dedicated MA per physician</li> <li>Hours: Monday - Friday 8 a.m. to 5 p.m.</li> <li>4 hours/week of administrative time</li> <li>Call: (Office &amp; Hospital) 1 week every 3 weeks</li> <li>Patient Load: 25 per Day</li> <li>Estimated delivery volume of 16-20 babies per month</li> <li>Outpatient Clinic located on the campus of delivering hospital: 73-bed Bailey Medical Center</li> <ul> <li>7 L&amp;D, 22 Mother/Baby rooms</li> <li>Level 1 NICU with 8 beds</li> </ul> <li>Teaching opportunities available if desired</li> <li>Full complement of specialists in proximity</li> </ul> Bailey Medical Center has earned an “A” Hospital Safety Grade, seven continuous years, from The LeapFrog Group. Awarded Modern Healthcare’s “Best Places to Work” and “Best Maternity Hospital” by The LeapFrog Group. Recruitment Package May Include: <ul> <li>Base salary + wRVU production incentive</li> <li>CME allowance</li> <li>Sign-on bonus</li> <li>Medical debt assistance + Consultative services by Navigate Student Loans</li> <li>Relocation allowance</li> <li>Residency stipend</li> <li>Paid malpractice coverage</li> <li>Health benefits + Retirement plan</li> <li>Marketing + practice growth assistance</li> </ul> About the Hospital: Bailey Medical Center is a premier provider of health care services for all ages. The campus fulfills expert medical care through primary care and specialty services. With over 70 beds and 250+ employees, Bailey Medical Center is a small community hospital that has a warm, welcoming environment that prides themselves on exceptional patient care and satisfaction scores. About Utica Park Clinic: Utica Park Clinic (UPC) is recognized as a high-quality, multi-specialty healthcare group in northeastern Oklahoma. It is part of Hillcrest HealthCare System (HHS). HHS has over 1,200 beds and has been providing hope, health, and healing to its patients for over 100 years. UPC has grown to employ nearly 325 exceptional healthcare providers and 875+ support staff. With a presence in 18 northeastern Oklahoma communities and maintaining over 70 clinic locations, UPC offers close to 30 specialties to address the needs of the communities we serve. About the Community: Located in northeastern Oklahoma, Tulsa is Oklahoma's second largest city, beautifully situated on the Arkansas River. (Owasso is a suburb of Tulsa). Home to the University of Tulsa and a population of more than 404,000, residents enjoy a thriving outdoor recreation hub, coupled with a safe metropolitan experience featuring fun eateries in addition to amazing arts and cultural offerings. 122 mi NE of Oklahoma City]]&gt;

Utica Park Clinic

OB/GYN Employment | 2026 Availability | Owasso, OK - 14 mi to Tulsa, OK | Residency Stipend

<h1>Organization</h1>Administration<h1>Pay</h1>$5,833.33<h1>Pay Frequency</h1>Monthly<h1>Full Time / Part Time</h1>Full time<h1>Job Summary</h1>Definition Working under the direction of the Board of County Commissioners this position must be an enthusiastic, experienced, and motivated public information officer. You will be responsible for developing content, strategies and social media and video production, that promotes a positive public image for the county, organizing interviews between the press and the elected executive staff, and stepping in to manage and alleviate any public relations crises which may occur. To be successful as a public information officer, you should have superior communication skills, video creation experience, as well as written and verbal skills. Top candidates will also be social media savvy and detail oriented.<h1>Job Description</h1>Essential Job Functions<ul> <li>Collaborating with Board of County Commissioners (BOCC) to ensure a cohesive public image.</li> <li>Planning and hosting press conferences to announce major news or address crises.</li> <li>Preparing press releases, speeches, articles, daily social media posts, updates on the website and other materials for the public.</li> <li>Developing strategies and procedures for working effectively with the media.</li> <li>Maintaining good working relationships with media organizations as well as public information officers in other county departments and government entities.</li> <li>Working with county departments to organize and host public events and promotions.</li> <li>When needed, speaking directly to the public or media to address questions and represent the organization.</li> <li>Glean content from BOCC divisions and produce and send out the county newsletter, “The Pipeline” to county employees.</li> <li>Assist BOCC districts as needed for their digital constituent newsletters.</li> <li>Maintain county branding standards.</li> </ul><h1>Additional Job Description</h1>Qualifications Required<ul> <li>Must have ability to edit and produce videos.</li> <li>Prior experience as a reporter and or a public relations role.</li> <li>Exceptional video, written and verbal communication skills.</li> <li>Strong understanding of the media, including all forms of social media.</li> <li>Organized, detail-oriented, and strong work ethic.</li> <li>Ability to respond and work on short notice.</li> <li>Great public speaking and interpersonal skills.</li> </ul>To perform this job successfully, an individual must be able to achieve each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Required Skills, Knowledge and AbilitiesSkill in strategic planning and management principles; in interpersonal and community relations; in public relations; and in communicating with the press and other media. Knowledge of a variety of communications concepts, practices, and procedures; of the mission, goals, and objectives of Tulsa County; of communication principles, media, and public relations techniques; and of local and regional media contacts and/or proven ability to develop such relationships quickly.Ability to establish and implement cohesive communication and work effectively within a diverse community; to analyze complex problems, interpret operational needs, and develop integrated, creative solutions; to use independent judgment and to gather, manage and impart information to the media and various other internal and external audiences; to provide effective advice and counsel on strategic and/or critical communication issues and to exercise effective judgement; to write executive-level communications for internal and external audiences; and to maintain confidentiality.Computer SkillsTo perform this job successfully, an individual should have knowledge of Word Processing software, Spreadsheet software, Contact Management software, Internet software, and develop a web presence on social media as well as the Tulsa County website.Supervisory Responsibilities This job has no supervisory responsibilities.Education and/or ExperienceGraduation from an accredited four-year college or university with a Bachelor’s degree in communications, public relations, journalism, or related field and three to five years’ experience in public or community relations work, on air news reporting, with an emphasis on managing external communications and public information programs in County government or other corporate communications. Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of the media, managers, clients, customers, and the general public.Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Certificates, Licenses, Registrations Must have a valid Oklahoma Driver’s LicensePhysical Demands The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to assume a stationary position; and communicate, convey, express oneself, exchange information. The employee is frequently required to move or transverse; and operate, activate, use, prepare, inspect, detect, position. The employee is occasionally required to reach with hands and arms. The employee must occasionally transport, move, position, put and/or install up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, distance vision, peripheral vision, depth perception, ability to adjust focus.Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing this job the employee is frequently exposed to outdoor weather conditions. The noise level in the work environment is usually moderate.EEO STATEMENTTulsa County does not discriminate against any individual because of race, color, sex, age, religion, national origin, ancestry, marital status, disability, or political affiliation (except when such person advocates or belongs to an organization which advocates the overthrow of our constituted government by force or violence) with regard to all terms, conditions, eligibilities, and privileges of employment for all positions in the County.NOTE: Job descriptions are subject to change based on changing business needs and conditions.<h1>Location</h1>HQ

Tulsa County Law Library

Public Information Officer

<h2 id="jobDescriptionHeading"> Job Description </h2> Overview You may be eligible for a sign-on bonus of up to $10,000. Join our team as a day shift, full-time, Interventional Radiology Technologist in Tulsa, OK. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better <ul> <li> Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being. </li> <li> People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for. </li> <li> Make Healthcare Better: We use advanced technology to support our team and enhance patient care. </li> </ul> Get to Know Your Team: <ul><li>Hillcrest Medical Center is a 656-bed hospital that includes The Alexander Burn Center, The Peggy V. Helmerich Women’s Health Center, Kaiser Rehabilitation Center, the latest technology for the treatment of cancer, and the Oklahoma Heart Institute.</li></ul> Responsibilities <ul> <li>Operate all interventional radiology equipment safely and proficiently, handling inpatient and outpatient procedures.</li> <li>Communicate with physicians, patients, families, and ancillary hospital personnel to thoroughly discuss all aspects of procedures.</li> <li>Assess patient data to interpret the information needed for identifying each patient's requirements, considering age-specific needs, and provide appropriate care.</li> <li>Coordinate noninvasive and invasive procedure schedule and handle telephone scheduling of procedures. </li> <li>Position patients and select anatomic and technical parameters accurately.</li> <li>Implement radiation protection and safety standards.</li> <li>Prepare, perform, and assist the physician in special and advanced procedures. </li> <li>Prepare and administer contrast media and medications and witness the disposal of medications within the accepted scope of practice and applicable state and federal regulations.</li> <li>Ensure prompt submission of high-quality images and documents (image quality, correct lead markers, and patient data/history).</li> <li>Access existing IV/ports and administer medications as ordered by a physician.</li> </ul> Qualifications Job Requirements: <ul> <li>Graduate of an accredited two-year Radiologic Technology training program in a school approved by the Council of Medical Education of the AMA</li> <li>ARRT Registered</li> <li>Basic Life Support certification </li> </ul> Preferred Job Requirements: <ul><li>Interventional Radiology Tech experience</li></ul>

Hillcrest Healthcare System

Special Procedures Technologist

<h2 id="jobDescriptionHeading"> Job Description </h2> Overview You may be eligible for a sign on bonus of up to $1,000. Join our team as a night shift, full-time, Phlebotomist in Tulsa, OK. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better <ul><li> Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being. </li></ul> <ul><li> People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for. </li></ul> <ul><li> Make Healthcare Better: We use advanced technology to support our team and enhance patient care. </li></ul> Get to Know Your Team: <ul><li>Hillcrest Medical Center is a 656-bed hospital that includes The Alexander Burn Center, The Peggy V. Helmerich Women’s Health Center, Kaiser Rehabilitation Center, the latest technology for the treatment of cancer, and the Oklahoma Heart Institute.</li></ul> Responsibilities The Phlebotomist functions as a laboratory professional who performs specimen collection techniques or specimen collection instructions that include; venipuncture, capillary draws, urine collection instruction and specimen culture collection instruction. Qualifications Job Requirements: <ul> <li>High School diploma or equivalent</li> <li>Completion of an accredited phlebotomy/medical assistant program with clinicals or previous phlebotomy experience</li> <li> Certification from nationally recognized agency. Accepted agencies and certifications include: <ul> <li>National Heathcareer Association – Certified Phlebotomy Technician: CPT (NHA)</li> <li>American Society for Clinical Pathology – Phlebotomy Technician: PBT (ASCP)</li> <li>American Medical Technologists – Registered Phlebotomy Technician: RPT (AMT)</li> <li>National Center for Competency Testing – National Certified Phlebotomy Technician: NCPT (NCCT)</li> <li>American Certification Agency – Certified Phlebotomy Technician: CPT (ACA)</li> </ul> </li> </ul> Preferred Job Requirements: <ul><li>Experience working in the clinical setting</li></ul>

Phlebotomist

<h2>Job Description</h2>As a Roadside Assistance Agent, you handle inbound calls and route them through an automated call distribution system. The agent will also assist customers with vehicle issues and get them back on the road as quickly and safely as possible. We are in the TRAVEL BUSINESS, so if you are available to work shifts, both A.M. &amp; P.M., weekends, and holidays, we'd love to have you join the team!Responsibilities:<ul> <li>Provide top-notch customer service and assistance to callers experiencing difficulties with their vehicle</li> <li>Determine a preliminary course of action based on the information presented by the customer</li> <li>Provide stellar customer service support to assist callers accurately and effectively,</li> <li>Think creatively and independently while facilitating problem resolution</li> <li>Display the highest degree of courtesy, clarity, and professionalism to resolve customer issues and achieve a "one-call" resolution</li> <li>Troubleshoot and guide customers through vehicle issues to get them back on the road quickly and safely</li> <li>Convey accurate information about the company, whether in person, by phone, e-mail, fax, or other communication devices</li> <li>Effectively explain vehicle features to customers and co-workers with a wide range of knowledge</li> <li>Perform other duties as assigned to support business needs and objectives.</li> </ul>Requirements:<ul> <li>Must be available to work multiple schedules that include weekends &amp; holidays</li> <li>Experience in an inbound call center and automotive-related business is a solid plus</li> <li>Excellent verbal and written communication skills</li> <li>A high degree of comfort using computerized order processing systems</li> <li>Intermediate typing and data entry skills</li> <li>Proven ability to use solid reasoning and problem-solving skills</li> <li>Detail orientation with effective organization and follow-through skills</li> <li>You need to be flexible and can multitask and embrace change</li> <li>Proficiency in Google Suite, including Word &amp; Excel</li> <li>Self-motivated excellent organizational skills, and attention to detail</li> <li>Ability to function in a fast-paced environment under short time constraints</li> </ul>We offer:<ul> <li>Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus</li> <li>Company-paid Life Insurance</li> <li>Company paid AD&amp;D Insurance</li> <li>Flexible spending account</li> <li>Parental leave</li> <li>Employee assistance program</li> </ul>We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. Europcar Mobility GroupEuropcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.More info at: <a href="http://www.europcar-mobility-group.com" target="_blank">www.europcar-mobility-group.com</a>

Fox Rent-A-Car

Roadside Agent - $14.50

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! About the Team: The Global Technology Service Management function is a new team charted with designing, implementing, and managing next generation Service Management policies, processes and solutions. Our mission is to ensure the appropriate controls and capabilities are in place to enable the delivery of stable, resilient, and available technology services to our customers and employees. Position Summary: The ServiceNow Platform Lead Administrator will play a leading role in maintaining the ServiceNow platform as defined by the Product teams. Our Operations team is responsible for level-2 end-user support, code migration/release support as well as production availability for over 10 ServiceNow instances. This role will provide hands on technical expertise to resolve service availability issues which includes coordinating cross team efforts to perform root cause analysis and problem resolution. You will work in a team environment to plan and implement software (or hardware) changes. We participate in various phases of the application lifecycle including plan, server build and software installation, release implementation, continuous improvement, and decommission. At these early stages of our ServiceNow deployment, sharing knowledge and developing a documentation library as a team will be essential to our success. This job is responsible for managing the day-to-day activities and functions for the assigned team. Key responsibilities include delegating work to team members, supervising work processes, providing informal leadership of sub teams or technology silos, managing on call and support schedules, and providing leadership, mentorship, and direction to team members. Job expectations include solving complex technical and analytical issues and effectively communicating results to senior management and Line of Business partners. Key responsibilities: <ul> <li>Maintain and support the ServiceNow platform while adhering to bank policies and standards</li> <li>Manage ServiceNow code quality control processes and routines</li> <li>Lead and mentor a team of operations specialists assigned to work on ServiceNow</li> <li>Respond to incidents for application availability issues as part of on-call duties</li> <li>Respond to incidents/pages for application functional issues or questions as part of daily duties</li> <li>Use your technical knowledge to triage service availability issues and restore service</li> <li>Research and resolve system defects, lead root cause analysis, and drive permanent resolution</li> <li>Ensure appropriate monitoring is in place and maintained to ensure application availability</li> <li>Participate in software release implementation meetings</li> <li>Participate in and coordinate maintenance activities</li> <li>Prepare and maintain application support/process documentation</li> <li>Develop management jobs, automation routines, or deployment scripts</li> <li>Manages and prioritizes multiple tasks and assignments for the team including tracking tasks and tickets in system(s) of record, ensuring enterprise service level agreements are met, and participating in defect, incident, problem, and change review meetings and release activities</li> <li>Provides point of escalation for team members, peers, and partner teams, and shares the leadership Point of Contact for triage of high priority incidents or consulting engagements</li> <li>Performs all responsibilities of team members from applicable teams</li> <li>Works with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives</li> <li>Participates and helps with resource interviews and onboarding processes</li> <li>Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes</li> </ul> Skills: <ul> <li>Collaboration</li> <li>Influence</li> <li>Production Support</li> <li>Risk Management</li> <li>Analytical Thinking</li> <li>Innovative Thinking</li> <li>Result Orientation</li> <li>Stakeholder Management</li> <li>Adaptability</li> <li>Automation</li> <li>Project Management</li> <li>Solution Delivery Process</li> </ul> Required Qualifications: <ul> <li>Minimum of 5+ years of experience a ServiceNow development and engineering with emphasis on platform management.</li> <li>Must have an active and verifiable ServiceNow Certified System Administrator (CSA) certification.</li> <li>Proven experience as an administrator in highly regulated environments.</li> <li>Experience in maintaining multiple ServiceNow environments.</li> <li>Experience monitoring and maintaining ServiceNow products, supporting software engineering, maximizing data processing systems, building cloud-compatible services, and operating within an enterprise IT lifecycle.</li> <li>Experience supporting ServiceNow integrations for security, risk, and compliance.</li> <li>Experience with ServiceNow instance cloning and management.</li> <li>Experience maintaining both Windows and Linux MID servers.</li> </ul> Desired Qualifications: <ul> <li>ServiceNow certified implementation specialist (CIS).</li> <li>ServiceNow certified application developer (CAD).</li> <li>Experience in financial institution information technology security, compliance with rules, regulations, and financial industry standards.</li> <li>Experience leveraging MID servers for integration and automation.</li> <li>Experience with ServiceNow Discovery and other Configuration Management Database (CMDB)population toolsets.</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Lead Administrator, ServiceNow Platform

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for answering inbound calls and initiating outbound calls within a call center to assist new and existing clients with determining the best solution for financing the purchase of a home, refinancing an existing mortgage, or obtaining a new home equity line of credit. Key responsibilities include analyzing the clients financial goals, determining the most optimal lending product solution, submitting the mortgage application, assisting clients with gathering supporting loan documentation, and keeping clients informed throughout the mortgage loan process. This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination. Responsibilities: <ul> <li>Provides exceptional client care</li> <li>Answers inbound calls and make outbound calls to provide new and existing clients with guidance and advice to uncover lending needs and assist them with determining the best solution</li> <li>Utilizes multiple technology systems to assist customers and referral partners</li> <li>Leverages defined lending processes and policies to meet guidelines and manage risks</li> <li>Communicates consistently with clients and business partners through outbound calls, email, and online messaging systems throughout the lending process</li> <li>Identifies opportunities through conversations with clients to recommend the bank's products through partner referrals as part of one team that delivers exceptional client care</li> </ul> Required Qualifications: <ul> <li>Has 1+ year of home loan origination or mortgage experience</li> <li>Bilingual – Spanish Required</li> <li>Has a strong relationship-deepening and client care mentality</li> <li>Actively listens to the client to determine their needs and goals and has a desire to interact with clients proactively.</li> <li>Has an ability to assess client needs and suggest/promote alternative products or services</li> <li>Has ability to learn all platform systems utilized within the environment and/or aptitude in system technologies</li> <li>Has effective customer service skills with ability to manage the full client end-to-end origination experience and problem resolution at key points in lending process</li> <li>Has an ability to work under pressure during high volumes</li> <li> Has an ability to build and maintain positive rapport with service partners.</li> <li>Can prioritize multiple competing tasks.</li> <li>Has adaptability and is flexible to change.</li> <li>Is a strong communicator, written, oral and non-verbal.</li> <li>Demonstrates solid sales production over a sustained time frame.</li> <li>Can be flexible to work weekends and/or extended hours as needed.</li> <li>Communicates professionally, effectively and confidently and is comfortable engaging all clients over the phone.</li> <li>Has an ability to handle multiple lines of business and models to support changing business needs.</li> <li>Independently works with other business partners to expedite post-sale issues or problem resolution</li> <li>Has the ability to effectively balance performance, operational risk, and client relationship care.</li> <li>Demonstrates a commitment to professional ethic and is thorough and thoughtful in incorporating relevant regulatory due diligence as well as complying with all Federal and State Compliance policies. </li> </ul> Desired Qualifications: <ul> <li>Has knowledge of loan products (Conventional, Jumbo and Government)</li> <li>Can analyze financial and credit data to advise clients of product/pricing policies and guidelines and gather any additional required information.</li> <li>Familiarity with FHA and HUD guidelines.</li> <li>Knowledge of processing underwriting and/or closing procedures/federal lending regulations governing real estate lending.</li> <li>The ability to analyze and comprehend complex financial data and provide financial alternatives.</li> <li>Strong consultative skills including the ability to ask critical questions to identify opportunities</li> </ul> Skills: <ul> <li>Attention to Detail</li> <li>Client Solutions Advisory</li> <li>Customer and Client Focus</li> <li>Oral Communications</li> <li>Written Communications</li> <li>Client Management</li> <li>Loan Structuring</li> <li>Pipeline Management</li> <li>Problem Solving</li> <li>Collaboration</li> <li>Credit Documentation Requirements</li> <li>Critical Thinking</li> <li>Referral Identification</li> <li>Referral Management</li> </ul> Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift:1st shift (United States of America) Hours Per Week: 40

Centralized Lending Specialist - Bilingual Spanish Team - Charlotte, NC

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! The Function The Client Outreach team are the front line unit who work with clients as part of meeting Know Your Client (KYC) periodic refresh and remediation requirements. We work in close collaboration with Global Corporate and Investment Bankers and Global Markets Sales to support the Bank’s global regulatory and policy requirements as it relates to the Client Due Diligence (CDD) documentation collection, with support from Operations and Global Financial Crimes Risk teams. The team identifies and develops client connections, engages client representatives to obtain KYC documentation, and acts as a coordination point for resolving issues/challenges with respect to client and country specific documentation requirements in a timely manner. In addition to the ongoing document engagement, individuals within the team keep abreast of global regulatory change that could influence processes, and identify opportunities that enhance the client experience. The Role The KYC Client Outreach Specialist (COS) team serves as the Front Line Unit engaging with clients across business sectors and regions to meet KYC requirements for periodic refreshes in a timely manner. Role Responsibilities <ul> <li>Outreach to clients requesting and collecting KYC documentation</li> <li>Serve as the key point of contact for Clients as well as Bankers, Operations, Risk and other internal functions</li> <li>Ensure respective KYC client portfolios are covered across business and regions and adhere to internal governance routines within the FLU and those governed by support partners</li> <li>Monitor and understand the risks and impacts of non compliance with KYC processes, including restrictions, closures and associated business growth impacts</li> <li>Gather client feedback on policy, requirements and/or jurisdictional nuances where given to help improve the Bank’s processes</li> <li>Raise process issues and improvements that collectively help our clients</li> <li>Partner with colleagues in Banking, Sales, FLU COOs, FLU Change, FLU Business Controls, Operations, and other groups as needed</li> <li>Review clients for appropriate activity and liaise with Bankers on whether relationships with specific entities should continue</li> <li>Support the Outreach of both periodic refreshes as well as remediation and associated programs</li> <li>Support the Outreach of jurisdictionally or regionally stringent requirements where needed</li> <li>Ensure timely collection of client required documentation, including follow ups where needed</li> <li>Ensure voice of the client is heard while adhering to policies, laws, rules and regulations</li> <li>Ensure performance metrics are met and any exceptions are resolved within required timeframes</li> <li>Master customer due diligence (CDD) requirements and guide clients as needed to comply</li> <li>Support the collection of enhanced customer due diligence (ECDD) requirements and guide clients as needed to comply</li> <li>Adhere to bank privacy policies in securing non-public information obtained as part of KYC activities</li> <li>Embrace a collaborative and output oriented culture</li> </ul> Required Skills <ul> <li>Bachelor's degree or equivalent work experience</li> <li>4+ years experience in a client facing role within the financial services or a related industry</li> <li>Preferred: Certified Anti-Money Laundering Specialist (“CAMS”)</li> <li>Knowledge of AML CDD policy and standards, industry practices in AML CDD, including legal entities in global jurisdictions</li> <li>Must demonstrate a strong client focus</li> <li>Excellent interpersonal skills for motivation, collaboration and encouragement</li> <li>Professional Demeanor: Demonstrating patience, composure, and positive attitude.</li> <li>Problem Solving and Decision Making Skills: Thinking analytically, using diverse research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems.</li> <li>Flexibility and Adeptness: Handling multiple projects and daily tasks adjust to a changing environment adept to new approaches that improve overall work efficiency and effectiveness.</li> <li>Initiative: Identify process improvements, demonstrate a "self-starter" behavior and a willingness to help others, and show potential to require minimal supervision.</li> <li>Strong organizational skills and ability to prioritize and manage competing priorities with excellent attention to detail</li> <li>Excellent proficiency using Microsoft office products, particularly Microsoft PowerPoint, Excel, Word</li> <li>Ability to speak Mandarin is a plus to liaise with Chinese clients and stakeholders</li> </ul>

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