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<h2>Posting Details</h2> Position Information Position Title Department Assistant I Job Description Provides administrative support for multiple Directors of Development in a fast-paced environment utilizing independent thinking and solid judgement. The Administrative Assistant should possess strong customer service as well as organizational and interpersonal skills. The Administrative Assistant: Essential Functions (Responsibilities): <ul> <li>Prepares expense and mileage reports as well as makes travel arrangements with corresponding travel itineraries for multiple collegiate Directors of Development.</li> <li>Coordinates and prepares gifts for donor visits, greets guests, answers phone and routes incoming calls as needed.</li> <li>Composes routine correspondence and executes multiple mailings to key individuals by generating mailing lists.</li> <li>Creates and maintains extensive queries in donor database, excel spreadsheets, marketing lists and merge documents in coordination of fundraising activities.</li> <li>Generates and distributes daily and weekly reports to each Director of Development, schedules campus site visits and assists with special events.</li> <li>Utilizes queries in Raiser’s Edge software to extract analytic reports on donor and fundraising activities to be utilized by frontline fundraisers.</li> <li>Assists Advancement staff on donor communications including daily preparation of gift acknowledgement letters.</li> <li>Other duties as assigned.</li> </ul> Required Qualifications Equivalent Education/Experience <ul> <li>Specialized clerical training or at least two years of clerical experience</li> <li>Excellent organizational skills</li> </ul> Knowledge/Skill/Ability <ul> <li>Proficient using a PC with a variety of software packages including Microsoft Word, Excel</li> <li>Proficient with Blackbaud Raiser’s Edge or similar CRM database.</li> <li>Demonstrated commitment to providing quality customer service.</li> <li>Ability to handle multiple tasks while meeting deadlines.</li> <li>Ability to maintain confidentiality</li> <li>Exceptional written, verbal and interpersonal communication skills with ability to communicate effectively at all levels of the company.</li> <li>Ability to work with little supervision.</li> <li>Demonstrated effectiveness in working with a variety of administrative levels and diverse groups of people.</li> <li>Knowledge of the importance of donor relations in university fundraising.</li> </ul> Preferred Qualifications Preferred <ul> <li>Associate’s or Bachelor’s Degree</li> <li>Previous experience in a university or non-profit setting</li> <li>Knowledge of Raiser’s Edge Software.</li> </ul> Physical Demands Must be able to lift 20 lbs and tolerate seated work at a desk for the majority of the day. Posting Detail Information Posting Number S922P Open Date 11/27/2024 Close Date Open Until Filled Yes Special Instructions to Applicants Advertising Summary <h2>EEO Statement</h2> EEO Statement Eeo Statement Summary The University of Tulsa seeks to recruit and retain talented students, faculty and staff from diverse backgrounds. The University of Tulsa is an affirmative action/equal opportunity employer and encourages qualified candidates across all group demographics to apply. The University does not discriminate on the basis of personal status or group characteristic including, but not limited to race, color, religion, national or ethnic origin, age, sex, disability, veteran status, sexual orientation, gender identity or expression, genetic information, ancestry, or marital status. The University of Tulsa is an Equal Opportunity Employer including Disability/ Veteran. <h2>Supplemental Questions</h2> Required fields are indicated with an asterisk (*). <ol> <li> How did you hear about this employment opportunity? <ul> <li>Indeed</li> <li>Internal Job Posting</li> <li>Agency Referral</li> <li>LinkedIn</li> <li>Personal Referral</li> <li>Website</li> <li>Other</li> </ul> </li> </ol> <h2>Documents Needed To Apply</h2> Required Documents <ol> <li>Resume</li> </ol> Optional Documents <ol> <li>Cover Letter</li> </ol>

University of Tulsa

Department Assistant I

Schedule: 10am to 7pm EXAMPLES OF WORK PERFORMED FOR FLEX TEAM: <ul> <li>Pulling orders, stocking inbound merchandise; unloading trucks, scanning merchandise into inventory, wrapping items for restock, dispositioning returned merchandise, performing furniture repair, entering/processing parts orders, loading customers vehicles, unboxing items with proper technique, inspecting furniture for damage, functionality, defects, imperfections</li> <li>Staging items for delivery contractors, removal, and proper processing of items from delivery zones using a scan gun, processing re-picks for contractor loadout, removing trash from work areas, removing trash from external property; driving box truck, receiving/processing transfers, checking daily closing assignments</li> <li>Use excellent customer relations when working with internal and external customers</li> <li>Perform and other duties as directed by management.</li> </ul> Perks that come with the job as Flex Team <ul> <li>Fun work environment!! </li> <li>Benefits Package - Health, Dental &amp; Vision, 401k, Life Insurance, HSA, FSA, Accident, Critical Illness, and Hospital Indemnity coverage, Short- and Long-Term Disability and Employee Assistance Program</li> <li>Zeera - a mental health wellbeing benefit</li> <li>Paid Vacation </li> <li>Employee Discounts 10% </li> </ul> EMPLOYMENT STANDARDS FOR FLEX TEAM: Ability to repetitively lift heavy merchandise of 50 lbs; must be able to pass lift truck licensing test (written and physical); must weigh less than 300 lbs (manufacturer requirement); Tugger and scissor lift Certification; Must also pass company driving test for box truck. Valid Driver’s License required with no more than 2 traffic violations or 1 chargeable accident within the past three years; Knowledge of safe operation of a delivery box truck and knowledge of state and local motor vehicle safety laws. Ability to communicate effectively with team members; positive attitude when working with customers; knowledge of merchandise handling procedures; knowledge of employment, merchandise handling, and safety procedures. PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, climbing, crawling, walking, pulling, lifting, talking, hearing/listening and repetitive motion. Heavy Work: Lifting up to 50 lbs occasionally, up to 35 lbs frequently, and up to 10 lbs constantly to move objects. Work Environment: Indoor, climate-controlled environment. Lift Truck Operators/Tugger Operators perform tasks up to 45 feet in the air. Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer. **Safety Sensitive** Must be able to pass a pre-employment drug screening

Mathis Brothers

FLEX TEAM (Tulsa)

501 Tech

Head of Business Attraction

GKFF® 2025 Summer Impact Program

The Team You Will Join: You’ll be part of the Authentication Services engineering team, responsible for enterprise-wide identity and access management (IAM) solutions across both on-premises and cloud platforms. The team secures critical systems by delivering seamless authentication experiences globally, supporting millions of daily authentication requests. Working collaboratively across security domains, you’ll deploy and maintain modern technologies that support authentication services. Job Overview: We are looking for an exceptional Lead Authentication Service Engineer with a specialized focus on Cloud Identity and Access Management (IAM) using Microsoft Entra ID for a large enterprise. As a key contributor in our cloud team, you will be responsible for the enhancing the strategy, design, implementation, and ongoing management of our identity and access management solutions in a complex, multi-tenant global environment. This role requires deep technical expertise and strategic vision to ensure our cloud identity solutions are secure, scalable, and aligned with our business needs. Key Responsibilities: Cloud Identity &amp; Access Management Strategy · Lead the strategic development and execution of the organization's Cloud IAM strategy, focusing on Microsoft Entra ID. · Design and implement scalable IAM solutions that support a global, multi-tenant architecture. · Define and enforce IAM policies, standards, and best practices to secure cloud resources. · Architect and manage Entra ID services including single sign-on (SSO), and multi-factor authentication (MFA). · Ensure seamless integration of Entra ID with on-premises systems, third-party SaaS applications, and other cloud services. · Develop and maintain architecture documentation and diagrams for identity and access management solutions. Security &amp; Compliance: · Implement and manage Conditional Access policies, identity protection, and zero-trust principles across cloud environments. · Conduct regular security audits, identity lifecycle management, and compliance assessments to ensure adherence to global standards such as GDPR, PCI, etc. · Collaborate with security and compliance teams to maintain and improve the security posture of our cloud IAM systems. Multi-Tenant Management: · Oversee the deployment and management of Entra ID across multiple tenants, ensuring security, compliance, and efficient access management. · Optimize IAM processes for multi-tenant environments, including application onboarding/offboarding, access reviews, and privilege management. Collaboration: · Collaborate with cross-functional teams, including security, IT, and business units, to deliver IAM solutions that meet evolving business needs. · Participate in incident response and resolution for IAM-related issues, ensuring minimal impact on business operations. Required Skills · 7+ years of experience in IT, with at least 3 years focused on cloud identity and access management in Microsoft Azure environments. · Extensive experience with Entra ID (Azure AD) and deep knowledge of identity management principles, including SSO, MFA, RBAC, and Conditional Access. · Currency with industry trends and emerging technologies in IAM and cloud security, bringing innovative solutions to the organization. · Experience with IAM tools and technologies, including but not limited to Entra ID, B2B, B2C, Entra Connect, and third-party identity providers. · Experience with Log analytics and SIEM tools such as Splunk or QRadar. Preferred Skills · Bachelor’s degree in computer science, Information Technology, or a related field. Advanced degree preferred. · Solid understanding of cloud security frameworks and zero-trust architecture. · On premise cloud experience preferred. · Strategic thinking with the ability to lead large-scale IAM initiatives.

MetLife

Lead Cloud Authentication Services Engineer

Greenwood Rising

Guest Services - Docents

Forum's Venture Studio brings together ambitious people, brilliant ideas, and capital to build the best B2B SaaS businesses in the world, from 0 to 1. In addition to capital and an idea, we provide founders with access to investor networks, fundraising support, and the resources needed to build transformational companies. Our model is designed to help you move faster, develop better insights, and build companies that have a higher success rate than startups built in any other way. We are seeking Founders/CEOs to launch and run future companies. As CEO, you’ll be leading the charge with a CTO, Designer, GTM and validation experts by your side until your own team is hired. You’ll also have the support of recruitment, HR, legal, finance, and more to scale. Forum derisks and accelerates the Founder path by: <ul> <li>A $250K USD investment, and an end-to-end fundraising playbook and network to raise your seed and Series A</li> <li>A validation partner with proven playbooks, networks, and the systems to validate, unlock your ICP, ignite your sales pipeline, and beyond</li> <li>The support of our experienced operating team - from business design, product development, growth, recruitment, legal and more</li> <li>Executing a winning GTM strategy to get to $50-100K ARR, and the right MVP to ensure early traction</li> <li>A community full of mentors, peers, and leaders</li> <li>$100K worth of business perks </li> </ul> About you: <ul> <li>Early-stage operator experience, and expertise in one or more of the following areas: product development, business, or a domain expert</li> <li>The ability to attract, hire and lead world-class teams</li> <li>A demonstrated passion for technology’s ability to change the world</li> <li>A desire to be a venture-backed founder</li> <li>Ability to collaborate in North American time zones </li> </ul> Please note, this is not an employment opportunity with Forum Ventures. If you are currently fundraising your pre-seed or Seed round, please pitch our investment team instead here.

Forum Ventures

Forum Studio Founder

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. We are seeking a seasoned Complaints Senior Lead for Entity Oversight and to drive the governance, execution, and strategic oversight of regulatory compliance initiatives within the company’s complaints management framework. This role is pivotal in leading entity-level oversight of complaints across global regulatory bodies, including the NYDFS, FCA, FSPO, CBI, and CFPB, ensuring that complaint-handling processes align with the distinct and evolving requirements of each regulatory jurisdiction. The Senior Lead will spearhead the integration of regulatory obligations into workflows and policies, providing tailored reporting and actionable insights for oversight across multiple Coinbase’s entities. In addition to resolving escalated regulatory inquiries and audit findings, the Senior Lead will conduct root cause analysis, prioritize systemic issue remediation, and provide nuanced insights—such as vulnerable customer analysis and foreseeable trends—to drive continuous improvement and ensure all complaint-handling processes exceed global compliance standards. What you’ll be doing (ie. job duties): <h4>Regulatory Oversight &amp; Compliance</h4> <ul> <li>Lead entity-level complaints management, ensuring compliance with global regulatory requirements, including NYDFS, FCA, FSPO, CBI, CFPB, and other regulatory bodies.</li> <li>Develop and implement structured governance frameworks to align complaint-handling processes with each entity’s unique obligations.</li> <li>Prepare regulatory reports and ensure audit readiness by providing comprehensive, accurate, and contextualized insights.</li> </ul> <h4>Data Collection, Reporting &amp; Insights</h4> <ul> <li>Oversee data validation and accuracy across complaints datasets, ensuring consistency and completeness across all Coinbase entities.</li> <li>Create and present tailored reports for approximately 40 oversight meetings per quarter, including TL;DR summaries, RCA findings, and vulnerable customer insights.</li> <li>Collaborate with stakeholders to identify key issues, trends, and actionable insights, aligning reporting to entity-specific needs and regulatory expectations.</li> </ul> <h4>Root Cause Analysis (RCA) &amp; Continuous Improvement</h4> <ul> <li>Conduct in-depth RCAs to identify systemic issues driving complaints and recommend strategic solutions.</li> <li>Develop and track remediation plans, collaborating with cross-functional teams to address root causes and improve customer experiences.</li> <li>Drive process improvements to reduce complaint volumes, enhance SLAs, and meet emerging regulatory requirements.</li> </ul> <h4>Stakeholder Engagement &amp; Collaboration</h4> <ul> <li>Act as the primary contact for entity leadership and regulatory bodies, managing escalations and providing nuanced insights.</li> <li>Partner with Legal, Compliance, Risk, and Customer Experience teams to ensure seamless integration of regulatory obligations into workflows and processes.</li> <li>Engage with cross-functional teams, including Product and Operations, to address complaint trends and influence organizational priorities</li> </ul> <h4>Audit &amp; Escalation Management</h4> <ul> <li>Prepare for and respond to internal and external audits, ensuring all regulatory inquiries are addressed effectively with comprehensive data and insights.</li> <li>Serve as the escalation point for high-profile or complex complaints, leveraging expertise to provide resolutions that align with regulatory and business expectations.</li> </ul> <h4>Strategic Reporting &amp; Forecasting</h4> <ul> <li>Provide entity-specific insights on emerging trends and regulatory shifts, highlighting foreseeable challenges and opportunities.</li> <li>Analyze data to predict trends, ensuring proactive alignment with evolving regulatory demands.</li> </ul> <h4>Training &amp; Documentation</h4> <ul> <li>Create comprehensive documentation for complaints oversight processes, including methodologies tailored to unique entity requirements.</li> <li>Train and upskill team members and stakeholders on interpreting data, conducting RCA, and preparing regulatory reports with actionable insights.</li> </ul> What we look for in you (ie. job requirements): Education &amp; Qualifications: <ul> <ul> <li>Bachelor’s degree in Business Administration, Legal Studies, Operations Management, or a related field</li> <li>In-depth understanding of global regulatory frameworks for complaints management, including evolving requirements and expectations from regulators, including NYDFS, FCA and global consumer protection laws.</li> </ul> </ul> Experience: <ul> <ul> <li>7+ years of experience in complaints management, regulatory compliance, operations management, or a related field within a highly regulated industry.</li> <li>Proven track record of leading complex, multi-regional compliance oversight, especially those involving regulatory alignment.</li> <li>Working with global regulators such as NYDFS, FCA, FSPO, CBI, CFPB, or equivalent.</li> <li>Preparing and presenting tailored reports for senior stakeholders, oversight committees, and regulatory bodies with confidence and precision.</li> </ul> </ul> Skills: <ul> <ul> <li>Proficiency in analyzing complex datasets and transforming raw data into actionable insights, summaries, and trend predictions.</li> <li>Exceptional stakeholder management skills, with the ability to build strong relationships across diverse teams (e.g., Legal, Compliance, Risk, and Product).</li> <li>A proactive mindset for identifying opportunities for process improvements and implementing solutions to enhance compliance and efficiency.</li> <li>Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced, evolving environment.</li> </ul> </ul> Nice to haves: <ul> <li>Certification in compliance, risk management, or related fields (e.g., CAMS, CRCM).</li> <li>Previous experience in the crypto or blockchain industries, with familiarity with the unique regulatory landscape of digital assets.</li> <li>Familiarity with key regulatory initiatives such as MiCA and VASP licensing.</li> </ul> Job #: G2646 #LI-Remote Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $110,500—$130,000 USD <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Coinbase

Complaints Senior Lead

<h2>Overview</h2> Dining Specialist, New York City - Velocity Black (Remote) Velocity Black, a Capital One company, harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age. By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world’s finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365. What unites us are the values we share: the relentless pursuit and celebration of excellence, actualizing the full potential of our lives, and impacting the world in a positive way. Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion &amp; belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas – and are routinely recognized as one of the best companies to work for. We are looking for someone passionate about the hospitality industry with strong existing knowledge of what it takes to be the most high-value-add concierge. The ideal candidate will be an energetic, ambitious and determined person who wants to take their career in the customer service and concierge space to the next level We are looking for someone passionate about the restaurant industry with extremely strong existing knowledge and relationships with some of the best restaurants in New York City. The ideal candidate will be an energetic relationship builder and have great knowledge and connections in the restaurant scene. General Responsibilities: <ul> <li>Communicating with clients, restaurants, and team members to deliver primetime reservations at the best restaurants in NYC</li> <li>Sourcing ideas for content to submit to our content team on a weekly basis</li> <li>Develop new relationships with restaurants and nightlife venues in NYC</li> </ul> What we are looking for: <ul> <li>Experience working with high net worth clients</li> <li>Strong knowledge of the NYC dining industry</li> <li>Strong existing relationships with top-tier restaurants in NYC</li> <li>Experience building relationships and partnerships with dining and nightlife venues in NYC</li> <li>Entrepreneurial, problem-solving attitude</li> <li>Excellent, clear, and effective verbal and written communication skills</li> <li>Experience working in a collaborative and transparent environment</li> <li>Ability to work in high-pressure environment with tight deadlines</li> <li>Flexible working hours - available to work on evenings and weekends</li> </ul> Basic Qualifications: <ul> <li>High School Diploma, GED, or Equivalent Certification </li> <li>At least 1 year of Retail, Sales, or Customer Service experience </li> <li>At least 1 year of experience within the dining industry in New York City </li> </ul> Preferred Qualifications: <ul> <li>Bachelor’s degree</li> <li>2+ years of experience within the dining industry in New York City</li> </ul> At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $64,700 - $73,900 for Premium Customer Agent II McLean, VA: $71,200 - $81,300 for Premium Customer Agent II Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the<a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a> Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Capital One

Dining Specialist, New York City - Velocity Black (Remote)

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. You will be a part of the Compliance Operations Quality Assurance team, which is responsible for conducting Quality Assurance audits on Enhanced Due Diligence cases. You will be working with production teams from CX and Compliance. In your day-to-day role, you will be responsible for auditing EDD cases and or KYC related activity with the output purpose of identifying opportunities to improve Complaints programmatic execution such as, procedural updates, creation and presentation of metrics, training of new analysts, conducting check and challenge reviews and working on providing insights through established feedback loops. What you’ll be doing (ie. job duties): <ul> <li>Perform QA reviews of EDD cases based on the quality rubric, ensuring compliance with established guidelines.</li> <li>Provide constructive feedback to agents based on QA findings to support performance improvement. </li> <li>Assist in refining and updating the complaints review process, contributing feedback and suggestions for ongoing improvements.</li> <li>Conduct root cause analysis (RCA) to identify trends and areas for process enhancements.</li> <li>Collaborate with cross-functional teams to improve the efficiency and effectiveness of complaints handling.</li> <li>Independently balance and prioritize multiple tasks to ensure timely and accurate completion of QA reviews.</li> <li>Be receptive to feedback from all levels and foster a collaborative environment that encourages open communication and continuous improvement.</li> <li>Ensure compliance with global regulatory guidelines (including Global AML Regulations)</li> <li>Contribute to reporting and visualizations that highlight complaint trends and areas for process optimization.</li> <li>Support the troubleshooting and resolution of escalated and complex EDD cases, ensuring alignment with company standards.</li> </ul> What we look for in you (ie. job requirements): <ul> <li>4+ Years hands-on experience in executing QA, Audit, or Compliance Testing programs across a diverse range of financial services/products</li> <li> Experience in working across multiple AML systems and programs (e.g., experience in combinations of Complaints, KYC, AML, TMS, and sanctions)</li> <li>Working knowledge of BSA/AML laws, regulations, and rules for financial services/products</li> <li>Track record of delivering work outcome to budget and meeting quality standards</li> <li>Experience in assisting, developing, and producing metrics and reporting</li> <li>Strong written/verbal communication, critical thinking, and problem-solving skills</li> <li>Highly-motivated, analytical, organized, innovative, and adaptive</li> <li> Multi-tasking ability, team-oriented, and a self-starter</li> <li> Proven ability to work collaboratively with global partners in other functional units</li> <li>Exceptional work ethic and flexibility to work extended hours to meet deadlines, when necessary</li> <li>Ability to work with limited direction from management when situations occur</li> <li>Intermediate to advanced level in PowerPoint/Google Slides and Excel/Google Sheets </li> </ul> Nice to haves: <ul> <li>ACAMS certification (nice to have)</li> <li>Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.</li> <li>Experience in project management or analytics or quality assurance.</li> <li>Advanced degree in business, finance or legal </li> <li>Advanced understanding of Google apps, JIRA and Salesforce Service Cloud</li> </ul> P63032 Pay Transparency Notice: The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, and vision). Pay Range: ₹1,445,000—₹1,445,000 INR <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

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