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Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: The ServiceNow Platform Administrator will play a key role in maintaining the ServiceNow platform as defined by the Product teams. This role will provide hands-on technical expertise to resolve service availability issues which includes coordinating cross team efforts to perform root cause analysis and problem resolution. You will work in a team environment to plan and implement software (or hardware) changes. You will participate in the various phases of the application lifecycle, including plan, server build and software installation, release implementation, continuous improvement, and decommission. At these early stages of our ServiceNow deployment, sharing knowledge and developing a documentation library as a team will be essential to our success. This job is responsible for leading the planning, designing, and implementation of complex infrastructure solutions to meet deployment requirements aligned with available playbooks and technical blueprints. Key responsibilities include providing and communicating technology solutions across audiences and overseeing projects and activities related to special initiatives or operations. Job expectations include leading the resolution process for problems, adhering to defined practices and policies to obtain results, and establishing input/output processes and working parameters for systems. Responsibilities: <ul> <li>Maintain and support the ServiceNow platform while adhering to bank policies and standards</li> <li>Manage ServiceNow code quality control processes and routines</li> <li>Respond to incidents for application availability issues as part of on-call duties</li> <li>Respond to incidents/pages for application functional issues or questions as part of daily duties</li> <li>Use your technical knowledge to triage service availability issues and restore service</li> <li>Research and resolve system defects, lead root cause analysis, and drive permanent resolution</li> <li>Ensure appropriate monitoring is in place and maintained to ensure application availability</li> <li>Participate in software release implementation meetings</li> <li>Participate in and coordinate maintenance activities</li> <li>Prepare and maintain application support/process documentation</li> <li>Develop management jobs, automation routines, or deployment scripts</li> <li>Manages and prioritizes multiple tasks and assignments for the team including tracking tasks and tickets in system(s) of record, ensuring enterprise service level agreements are met, and participating in defect, incident, problem, and change review meetings and release activities</li> <li>Works with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives</li> <li>Participates and helps with resource interviews and onboarding processes</li> <li>Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes</li> <li>Fulfills requests from business users and operations, communicates technical status updates with appropriate teams, and oversees stability, resiliency, reliability, and the performance of multiple supported systems</li> <li>Mentors other team members and provides technical leadership</li> <li>Captures and translates business requirements into complex infrastructure and/or system design for specific implementations and collaborates with technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service providers for system design and deployment</li> <li>Supports change implementations, proactively identifies and resolves potential issues resulting from the changes, and performs access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applications</li> <li>Provides consulting services to Core Technology Infrastructure (CTI) and technical partners, executes procedures reliably, and escalates appropriately to solve incidents quickly</li> <li>Provides release support when needed and manages engagement across audiences</li> <li>Provides full lifecycle management of the infrastructure and application environments</li> </ul> Required Qualifications: <ul> <li>Minimum of 5+ years of experience a ServiceNow administration with emphasis on platform management</li> <li>Must have an active and verifiable ServiceNow Certified System Administrator (CSA) certification</li> <li>Proven experience as an administrator in highly regulated environments</li> <li>Experience in maintaining multiple ServiceNow environments</li> <li>Experience monitoring and maintaining ServiceNow products, supporting software engineering, maximizing data processing systems, building cloud-compatible services, and operating within an enterprise IT lifecycle</li> <li>Experience supporting ServiceNow integrations for security, risk, and compliance</li> <li>Experience with ServiceNow instance cloning and management</li> <li>Experience maintaining both Windows and Linux MID servers</li> </ul> Desired Qualifications: <ul> <li>ServiceNow certified implementation specialist (CIS)</li> <li>ServiceNow certified application developer (CAD)</li> <li>Experience in financial institution information technology security, compliance with rules, regulations, and financial industry standards</li> <li>Experience leveraging MID servers for integration and automation</li> <li>Experience with ServiceNow Discovery and other Configuration Management Database (CMDB)population toolsets</li> </ul> Skills: <ul> <li>Systems Administration</li> <li>Result Orientation</li> <li>Risk Management</li> <li>Solution Design</li> <li>Adaptability</li> <li>Analytical Thinking</li> <li>Collaboration</li> <li>Influence</li> <li>Solution Delivery Process</li> <li>Architecture</li> <li>Automation</li> <li>DevOps Practices</li> <li>Project Management</li> <li>Stakeholder Management</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Bank of America

ServiceNow Platform Administrator

Job Description: Job Title: Senior Regulatory Reporting Controller Location: London / Chester Corporate Title: Vice President Company Overview: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Location Overview: London Our London office is based just a stone’s throw from the magnificent St. Paul’s Cathedral on bustling King Edward Street. Here you’ll find modern workspaces and a state-of-the-art auditorium space. In addition, we’re proud to host an onsite restaurant that shares our commitment to sustainability by providing delicious seasonal menus which have been created with the planet in mind. Make sure to take time for yourself and head up to our rooftop terrace and take in the spectacular views across London. Finally, your physical wellness is well-catered for with our onsite gym facilities and medical centre. Chester Find us in the city of Chester, a destination renowned for its culture, history, and beauty. Working at Bank of America Chester offers a far-reaching global career for a world-renowned organisation, whilst being ideally situated against the backdrop of the rolling North Wales hills and the banks of the serene River Dee. The Team: Global Regulatory Reporting is part of Global Financial Control and is located in the US, UK, Ireland, France and India. The EMEA team for capital reporting currently consists of over 50 people in Europe and India and we are expanding the team. In addition to our regulatory deliverables, we are involved in various activities such as providing capital adequacy impact analysis to various Front Office groups on new products/transactions, client migrations and other strategic projects with the key stakeholders being GRR EMEA country heads, Griffin data ops, IT, front office traders, Data Management, Change Management. Responsibilities: This is a role in UK Regulatory Reporting team. The role will deepen your knowledge of financial products and provide a great opportunity to build knowledge of prudential regulation. You will learn about the issues that are important to regulators and increase your ability to support and improve processes that are high profile across local management and the regulators. Responsibilities include: <ul> <li>Helping to oversee the UK and EU capital calculations and reporting of 3 prudentially regulated entities. The team carries out all standardised and internal model RWA calculations and reporting across UK, France and Ireland. The work of the team on this includes, for example, SA-CCR and IMM reporting under own funds</li> <li>Daily capital calculations/analysis - Review daily RWA calculations to be incorporated in the daily capital adequacy status sent out to senior managers to support management of UK and EU entities</li> <li>External Regulatory Reporting and Disclosures – Produce the quarterly returns including manual adjustments, reconciliations, period on period variance analysis for UK and EU entities, presenting these results to management</li> <li>Rules changes - Involved in implementation of rule changes/updates for capital requirements and external reporting</li> <li>Business Partnering – Working on a constant basis with Front Office and other groups on capital management on the existing trade portfolio and assessing impact of new products and strategies and helping them with RWA efficiency work</li> <li>Issue management – leading the team in identifying and remediating process and other issues impacting the Capital Reporting process</li> <li>Stakeholder interaction - Deal with ad-hoc requests from external regulators and partnering and internal stakeholders such as Risk, Internal Audit and Compliance</li> <li>Process improvement - Participate in assignments to identify and implement improvements to the process and control framework within which the group operates</li> <li>System development (BAU) – Initiation of technology change to support changing rules, and our continuing process to improve efficiency and controls. Review of business requirements, help with data sourcing and carry out UAT and post deployment testing</li> <li>System development (Strategic) – As a user help to define data/ calculation/reporting requirements for an in-flight infrastructure project</li> </ul> What we are looking for: <ul> <li>Qualified Accountant, CFA or equivalent or a relevant degree or experience</li> <li>Proven experience in a prudential regulatory reporting function in an international financial institution</li> <li>Existing knowledge and/or experience in regulatory reporting (CoRep), risk management or financial products</li> <li>Knowledge of CRR rules around Internal Models Method (IMM) and standardised approach for counterparty credit risk (SA-CRR) for derivative reporting</li> <li>Leadership and influencing skills. Whilst this role does not initially have direct reports, it requires the role holder to work closely with many stakeholders at all levels of seniority</li> <li>Proactive, enthusiastic individual with strong interpersonal skills as well as excellent communication skills, both written and verbal</li> <li>High level of ownership, strong analytical skills and attention to detail</li> <li>Demonstrate ability to work independently and with a team to support delivery of the team responsibilities as a whole.</li> <li>Display a willingness to learn through research, enquiry, and escalation, with a control focused mentality</li> <li>Keen interest in developing an understanding of the regulatory framework and rules</li> </ul> Benefits of working at Bank of America: UK <ul> <li>Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner</li> <li>Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons</li> <li>20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum </li> <li>The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.</li> <li>Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.</li> <li>Access to an Employee Assistance Program for confidential support and help for everyday matters</li> <li>Ability to donate to charities of your choice directly through payroll and the bank will match your contribution</li> <li>Opportunity to access our Arts &amp; Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions.</li> <li>Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.</li> </ul> Bank of America: Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Senior Regulatory Reporting Controller

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Medical Director - SIU (Special Investigations Unit) CVS Health - Special Investigations Unit (SIU) Join our mission to safeguard healthcare integrity and protect patient well-being. As the Medical Director of Healthcare Fraud Investigations, you'll lead our efforts to detect, prevent, and combat fraudulent activities in the healthcare system. **This is a remote based, work from home role.** Key Responsibilities: The Special Investigations Unit (SIU) Medical Director will be responsible for performing reviews of medical records in support of healthcare fraud investigations. Serving as a clinical liaison supporting SIU activities across all lines of business the SIU Medical Director will be responsible for making both pre and post-payment claim payment determinations based on Aetna Clinical Policy and/or state and federal regulations. Additional responsibilities include: <ul><li>Serves as a clinical liaison supporting SIU Investigators, Managers, and Directors in matters pertaining to the investigation of suspected healthcare fraud cases </li></ul> <ul><li>Develops and delivers presentations to internal and external customers regarding healthcare fraud matters and Aetna’s approach to fighting fraud. </li></ul> <ul><li>Provides clinical expertise and business direction in the creation of analytical solutions designed to identify potentially fraudulent scenarios </li></ul> <ul><li>Maintains open communication with constituents within and external to the organization </li></ul> <ul><li>Uses available resources and technology in developing evidence, supporting allegations of fraud, waste, or abuse </li></ul> <ul><li>Documents all appropriate information related to medical review determinations </li></ul> <ul><li>Proactively builds relationships with other internal MDs to obtain clinical guidance when required to ensure accurate decision making </li></ul> <ul><li>Represents Aetna as a witness in legal matters as required, and as approved by the Legal Department. Demonstrates high level of knowledge and acts confidently when providing testimony during civil or criminal proceedings. </li></ul> <ul><li>Responsible for peer to peer reviews of SIU related claims based on provider escalation or state/federal requirements </li></ul> <ul><li>Supports legal efforts by providing expert medical testimony and </li></ul> <ul><li>Conducts root cause analysis to identify potential control gaps in the organization’s existing clinical policy, procedures, claim editing etc., and proactively seeks out appropriate contacts to help implement solutions. </li></ul> <ul><li>Mentor and educate SIU team members on clinical aspects of fraud schemes </li></ul> Required Qualifications: <ul><li>MD or DO with active license, preferably in emergency medicine or primary care </li></ul> <ul><li>5+ years of clinical practice experience </li></ul> <ul><li>Strong analytical and problem-solving skills </li></ul> <ul><li> Excellent communication and leadership abilities </li></ul> Preferred Qualifications: <ul><li>3+ years supporting healthcare fraud investigations or related field </li></ul> <ul><li>Board Certification in Emergency Medicine</li></ul> Education: <ul> <li>Active and current state medical license without encumbrances</li> <li>M.D. or D.O., Board Certification in a recognized specialty including post-graduate direct patient care experience</li> </ul> Pay RangeThe typical pay range for this role is:$174,070.00 - $374,920.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul> <li>Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li> <li>No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li> <li>Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li> </ul>For more information, visit <a href="https://jobs.cvshealth.com/us/en/benefits" target="_blank">https://jobs.cvshealth.com/us/en/benefits</a>We anticipate the application window for this opening will close on: 07/28/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

CVSHealth

Medical Director - SIU (Special Investigations Unit)

Job Description: <ul><li> Job Description At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Job Description: This job is responsible for tool and service designs within a technical domain that enable business strategies in accordance with architectural governance, standards and policies. Key responsibilities include creating infrastructure tools and their integration as a service, facilitating deployment of technical solutions by developing templates, playbooks and automation used during implementation. Job expectations include looking for opportunities to improve efficiency when implementing and maintaining tools/services and embracing a culture of innovation and continuous improvement. Responsibilities: - Senior level engineer able to provide technical leadership and delivery strategy for Application Delivery Services to align business requirements to technical solutions to improve availability, functionality, and security. - Working with lines of business to translate/align business requirements for delivery of the ADS services. - Ability to analyze and understand a variety of existing and emerging business requirements, interface with technology engagement teams as a fully seasoned and proficient traffic management solutions engineer, in providing best in class application load balancing solutions that align to meet business and technology requirements. - Ability to analyze and understand a variety of existing and emerging business requirements, interface with technology engagement teams as a fully seasoned and proficient traffic management solutions engineer, in providing best in class automation solutions that align to meet business and technology requirements. - This highly dynamic position will require the ability to manage multiple technical project engagements requiring the candidate to be a “team player” who can also work independently in managing to multiple deadlines, priorities and diverse set of applications and requirements. - Candidate will be a strong engineering minded individual with polished collaboration, written, and communication skills and a proven track record interacting with various levels of management, clients, and technical team members in delivering technical traffic management solutions. - Development, and optimization of F5 rule Required Skills: <ul> <li>7+ years of experience as a technical SME. </li> <li>5+ years for Infrastructure engineering hands on experience with F5 Networks products (LTM/GTM/ASM/AFM/SSLO) </li> <li>3+ years’ experience developing, optimizing, integration/testing, troubleshooting F5 complex rules. </li> <li>3+ years of experience with VMWare/Avi Networks experience </li> <li>5+ years working in conjunction with products and services such as DNS, Load Balancing, </li> <li>3+ years of experience with F5 DNS Express </li> <li>3+ years’ experience Inventory Management </li> <li>Experience with other equivalent Application Delivery Controller such as Avi Networks, Citrix, etc. </li> <li>Strong understanding of general network technologies (e.g., TCP/IP networking, SSL, Firewall, Proxy, Load Balancing) </li> <li>Deep knowledge of diverse networking devices like Routing, Switching, Firewalls, WAF </li> <li>F5 TMSH Experience and Knowledge </li> <li>Experience with routing solutions such as BGP setup for Anycast based Infrastructure Services</li> </ul> Desired Skills: <ul> <li>Linux OS Experience </li> <li>VMWare, Azure, Terraform/Cloud formation experience.</li> <li>Understanding of Cloud services and SDN</li> <li>Deep understanding of diverse set of networked applications and terms requiring application traffic management solutions, including HTTP, HTTPS, SSH, FTP, DNS, NTP, ANYCAST services, NAT, WAF, Firewalls, Routing, Switching, etc. </li> <li>Programming with Python Experience </li> </ul> </li></ul> Shift:1st shift (United States of America) Hours Per Week: 40

F5 ADS Solution Engineer

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: Responsible for creating technical plans from requirements expressed in a non-technical language and delivering significant components of large projects or full smaller projects. Effectively structures communication and communicates with influence and nuance outside of immediate team. Often manages planning, technical, team, and relationship needs of projects. Creates approaches to solving business problems and is very familiar with the business components that guide problem selection. Is a team expert in some relevant class of models and runs models through their entire lifecycle. Key Responsibilities: <ul> <li>Develop Marketing Mix Models using appropriate statistical approaches; draw inference and conclusion based on model results </li> <li>Effectively articulate the model results to stakeholders, properly incorporate business feedback into the model </li> <li>Regularly monitor the model performance, recalibrate/redevelop the model as needed </li> <li>Document the model development process and model changes with internally required standard </li> <li>Understand nuanced communication; adjust to the tone of the room; effectively structure communication; speak clearly and effectively to multiple stakeholders including skip-level manager; manage technical aspects of projects </li> <li>Understand the structure and purpose of our work streams; learn how our business clients work; plan parts of projects and keep track of relevant details </li> <li>Independently derive the correct lessons from raw data; balance well the competing needs of the model development lifecycle </li> <li>Master the standard capabilities of Python </li> <li>Write efficient computer code using white space, comments, indentation, arrays, control blocks, and modularization </li> <li>Build datasets from complex data warehouses </li> </ul> Skills: <ul> <li>Artificial Intelligence/Machine Learning</li> <li>Data Mining</li> <li>Model Development</li> <li>Problem Solving</li> <li>Risk Modeling</li> <li>Analytical Thinking</li> <li>Business Acumen</li> <li>Oral Communications</li> <li>Technical Documentation</li> <li>Written Communications</li> <li>Critical Thinking</li> <li>Decision Making</li> <li>Innovative Thinking</li> <li>Presentation Skills</li> </ul> Required Qualifications: <ul> <li>3-7 years of modeling experience; direct experience in Marketing Mix Modeling is strongly preferred</li> <li>Advanced Python programming skills</li> <li>Proficient in modern modeling methods</li> <li>Demonstrated ability to speak and write clearly and concisely to convey complex data to a non-technical audience</li> <li>Demonstrated ability to work effectively both in a team environment and independently</li> <li>Self-motivation, self-direction, organizational skills, and the ability to manage multiple priorities without sacrificing quality or timelines</li> <li>Understand important parts of our data flows</li> </ul> Minimum Education Requirement: Advanced degree in statistics or related field, such as econometrics, engineering, applied mathematics, the applied sciences, or other heavily quantitative disciplines or equivalent work experience For internal employees; participation in a work from home posture does not make you ineligible to post Shift:1st shift (United States of America) Hours Per Week: 40

Consumer Behavior Modeler

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Job Description: This job is responsible for providing payment processing solutions to small business clients in a phone-based environment primarily through referrals from an assigned group of small business specialists, financial centers, and other internal partners. Key responsibilities include consulting with small business clients to understand their priorities and providing solutions to meet their business needs. Job expectations include having an awareness of merchant payment processing solutions, pricing, software, gateways, and security. Responsibilities: <ul> <li>Leverages consultative sales processes to provide merchant payment solutions for small business clients via channels such as Advanced Client Solutions, Financial Centers, Digital, and direct inbound calls</li> <li>Drives toward sales and revenue goals while balancing operational excellence, risk management, and client experience expectations</li> <li>Adheres to schedule managed by the workforce management team to ensure adequate phone coverage in contact center environment</li> <li>Collaborates with internal partners and clients to determine payment processing needs and acts as a champion for clients by connecting expertise across the company to help achieve their goals</li> <li>Identifies opportunities proactively and develops a pipeline for sales opportunities through inbound and self-scheduled outbound calling activities</li> <li>Determines prospect external sources such as association relationships, centers of influence, and vendor relationships among others and may be required to attend trade shows as assigned</li> <li>Adapts to an ever changing payment processing environment, maintains accurate records, and adheres to Service Level Agreements</li> </ul> Skills: <ul> <li>Client Experience Branding</li> <li>Client Solutions Advisory</li> <li>Customer and Client Focus</li> <li>Payment Processing</li> <li>Pipeline Management</li> <li>Consulting</li> <li>Credit Documentation Requirements</li> <li>Oral Communications</li> <li>Referral Management</li> <li>Written Communications</li> <li>Financial Analysis</li> <li>Interpret Relevant Laws, Rules, and Regulations</li> <li>Issue Management</li> <li>Prospecting</li> </ul> Required Qualifications: <ul> <li>Customer focus</li> <li>Relationship building</li> <li>Oral and written communication</li> <li>Time management</li> <li>Consultative sales</li> <li>Pipeline management</li> <li>Problem solving</li> <li>Teamwork</li> <li>Presentation skills</li> <li>Telephone sales</li> <li>Referral sales</li> <li>2 to 4+ years of sales experience</li> <li>Technical expertise </li> <li>Highly motivated to succeed in a performance driven environment​</li> <li>Available to work 12PM - 9PM Monday - Friday</li> </ul> Desired Qualifications: <ul> <li>Business Acumen: Industry knowledge in healthcare, retail, restaurant, business to business and ISV </li> <li>Merchant products and solutions</li> <li>Multi-lingual ability is a plus</li> <li>Bilingual in Spanish preferred</li> <li>Learning agility</li> <li>CRM (Client Relationship Management System)</li> </ul> Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift:1st shift (United States of America) Hours Per Week: 40

Centralized Merchant Consultant

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Job Description: The Cyber Security Regulatory Engagement Lead is responsible for developing and supporting responses for audit, regulatory and compliance requests. Key responsibilities include applying knowledge of laws, rules, regulations and information security concepts (e.g., NIST, COBIT, ISO) to develop and write clear documentation and communications. Job expectations include drafting written responses and partnering with Global Information Security teams to validate accuracy of proposed communications. Responsibilities: <ul> <li>Responsible for applying prior Cyber Security and/or Technology Infrastructure knowledge, and an understanding of law, rules and regulations (LRRs) to support the regulatory, audit and compliance requests.</li> <li>Will be expected to quickly prioritize work and execute process on time.</li> <li>Prior experience supporting information security or technology-related policies in a regulated environment is expected. This role will be require the candidate to partner internal stakeholders and senior leaders, analyze and convey complex data elements and information security topics, and develop and report on adherence activities against assigned tasks.</li> <li>While this is an individual contributor role, prior experience serving as a Lead or Functional Manager is required</li> </ul> Requirements: <ul> <li>7+ years of professional experience including at least 2 years as a Lead or Functional Manager</li> <li>Experience supporting Information Security policy, including Laws, Rules and Regulations in a regulated environment, strong preference for financial services</li> <li>Demonstratable knowledge of key information security concepts (e.g., NIST, COBIT, ISO)</li> <li>Ability to analyze and interpret, applicable laws, rules, and regulations and align to policies.</li> <li>Ability to provide legal and regulatory guidance in connection with firm policies, procedures, and guidelines.</li> <li>Ability to identify, understand and prioritize the needs of internal, external, prospective and existing customers in order to provide solutions, resolve problems, and address questions.</li> <li>Ability to draw upon past knowledge and experiences to find a solution and define a path of action.</li> <li>Ability to analyze and interpret data and trends and use insights gathered to inform and communicate statistical analysis results and/or predictions.</li> <li>Strong interpersonal skills with prior experience communicating and interfacing with senior leaders and technically minded SMEs in a IT based Policy Governance Lifecycle</li> <li>Ability to deep-dive and deconstruct complicated process to identify and validate adherence to LRRs and Policy</li> </ul> Skills: <ul> <li>Clear written communication</li> <li>Interpret Relevant Laws, Rules, and Regulations</li> <li>Policies, Procedures, and Guidelines</li> <li>Problem Solving</li> <li>Quality Assurance</li> <li>Business Acumen</li> <li>Controls Management</li> <li>Innovative Thinking</li> <li>Process Management</li> <li>Stakeholder Management</li> <li>Business Process Analysis</li> <li>Data Governance</li> <li>Data Privacy and Protection</li> <li>Data and Trend Analysis</li> <li>Risk Analytics</li> </ul> This job will be open and accepting applications for a minimum of seven days from the date it was posted. Shift:1st shift (United States of America) Hours Per Week: 40

Cyber Security Regulatory Engagement Lead

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Job Description: This job is responsible for providing payment processing solutions to small business clients in a phone-based environment primarily through referrals from an assigned group of small business specialists, financial centers, and other internal partners. Key responsibilities include consulting with small business clients to understand their priorities and providing solutions to meet their business needs. Job expectations include having an awareness of merchant payment processing solutions, pricing, software, gateways, and security. Responsibilities: <ul> <li>Leverages consultative sales processes to provide merchant payment solutions for small business clients via channels such as Advanced Client Solutions, Financial Centers, Digital, and direct inbound calls</li> <li>Drives toward sales and revenue goals while balancing operational excellence, risk management, and client experience expectations</li> <li>Adheres to schedule managed by the workforce management team to ensure adequate phone coverage in contact center environment</li> <li>Collaborates with internal partners and clients to determine payment processing needs and acts as a champion for clients by connecting expertise across the company to help achieve their goals</li> <li>Identifies opportunities proactively and develops a pipeline for sales opportunities through inbound and self-scheduled outbound calling activities</li> <li>Determines prospect external sources such as association relationships, centers of influence, and vendor relationships among others and may be required to attend trade shows as assigned</li> <li>Adapts to an ever changing payment processing environment, maintains accurate records, and adheres to Service Level Agreements</li> <li>Analyze Rates and Fees to negotiate a positive solution for both the bank as well as the client</li> <li>Be an advocate to resolve client concerns</li> <li>Be a trusted advisor to deepen client relationships</li> </ul> Skills: <ul> <li>Client Experience Branding</li> <li>Client Solutions Advisory</li> <li>Customer and Client Focus</li> <li>Payment Processing</li> <li>Pipeline Management</li> <li>Consulting</li> <li>Credit Documentation Requirements</li> <li>Oral Communications</li> <li>Referral Management</li> <li>Written Communications</li> <li>Financial Analysis</li> <li>Interpret Relevant Laws, Rules, and Regulations</li> <li>Issue Management</li> <li>Prospecting</li> </ul> Required Qualifications: <ul> <li>Customer focus</li> <li>Relationship building</li> <li>Oral and written communication</li> <li>Time management</li> <li>Consultative sales</li> <li>Pipeline management</li> <li>Problem solving</li> <li>Teamwork</li> <li>Presentation skills</li> <li>Telephone sales</li> <li>Referral sales</li> <li>2 to 4+ years of sales experience</li> <li>Technical expertise </li> <li>Highly motivated to succeed in a performance driven environment​</li> </ul> Desired Qualifications: <ul> <li>Business Acumen: Industry knowledge in healthcare, retail, restaurant, business to business and ISV </li> <li>Merchant products and solutions</li> <li>High school diploma</li> <li>Multi-lingual ability is a plus</li> <li>Learning agility</li> <li>CRM (Client Relationship Management System)</li> </ul> Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift:1st shift (United States of America) Hours Per Week: 40

Centralized Merchant Consultant - CRPT/Retention

Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.At Workday, we value our candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.About the TeamWorkday is the leader in enterprise-class, software-as-a-servic​e​ (SaaS) solutions for managing global businesses. Workday’s Professional Services Delivery teams are driven by a passion for our products and the success of our customers in implementing and generating the highest value possible from our outstanding cloud solutions. We’re a diverse group of people, with an invaluable mix of experiences and backgrounds, located across multiple locations. We are committed to diversity and inclusion expressed in the VIBE (Value, Inclusion, Belonging, Equity) approach: At Workday, we VIBE™ Our team lives and breaths Workday’s core values with ‘Employees’ being the first one.About the RoleThe Sr. Engagement Manager will be an expert with the Workday Deployment Methodology. They will lead/manage mid to large deployments and resolve complex issues in creative and effective ways. They will also support executive level expectations by providing internal suggestions to management, based on field experience, as to how to potentially enhance the Workday Deployment Methodology.<ul> <li>Become a guide in Workday's Implementation Methodology and demonstrate it on all engagements.</li> <li>Lead the implementation of 2-4 simultaneous projects.</li> <li>Show strength in the Workday product suite - HCM, Payroll, and/or Financials.</li> <li>At times, participate in the sales cycle to gather requirements, formulate delivery approach, and develop a proposal/SOW.</li> <li>Provide guidance and mentoring to those Professional Service resources working on their implementations.</li> <li>Ensure projects are accurately planned and staffed.</li> <li>Work with the internal customer project manager to identify/resolve all issues that could impact project scope and/or timeframes.</li> <li>Present at Executive Steering Committee meetings.</li> <li>Ensure the client takes advantage of Workday standard methodologies.</li> <li>Be a liaison for professional services when interacting with sales and/or development.</li> <li>Find opportunities to position other service offerings.</li> <li>Ensure the client can serve as a reference upon completing their implementation.</li> <li>Assist in the transition of the customer from professional services to product support.</li> <li>Ensure the project is delivered within the budget outlined in the SOW.</li> <li>Present client with change orders in the event they're asking Workday to perform tasks that are outside the scope of the SOW.</li> </ul>About YouBasic Qualifications<ul> <li>3+ years experience of project management with HCM, Payroll, Financial or Student implementations within medium enterprise, large enterprise, higher education and/or state and local governments.</li> <li>3+years of experience implementing Workday, Oracle, SAP, PeopleSoft or similar applications.</li> </ul> Other Qualifications<ul> <li>Consulting experience either as an internal consultant or with a consulting/software company.</li> <li>Experience implementing Workday, Oracle, SAP, PeopleSoft, or similar application.</li> <li>Solid grasp with at least one of the following business areas: Human Resources, Benefits, Payroll, General Ledger, Accounts Payable/Receivable, Services procurement.</li> <li>Project Management experience.</li> <li>Excellent communication, organization, time management, and social skills.</li> <li>Passion for customer service.</li> <li>Business development skills.</li> <li>Knowledge of Internet technology and cloud-based applications.</li> <li>Previous experience with a major systems integrator and/or an enterprise software company a plus.</li> <li>Previous service sales experience a plus. Successful candidates have a balance of functional (business) and technical experience.</li> <li>Ability to travel up to 50%</li> </ul> Workday Pay Transparency StatementThe annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please <a href="http://workdaybenefits.com/us/welcome-to-workday-benefits/prospective-workmates" target="_blank">click here</a>.Primary Location: USA.GA.AtlantaPrimary Location Base Pay Range: $122,800 USD - $184,200 USDAdditional US Location(s) Base Pay Range: $116,700 USD - $207,200 USD Our Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

Workday

Sr Engagement Manager - Diversified Industries

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary This individual contributor position reports to the Lead Director, Medicare Member Materials. This is an exciting opportunity to join our team! You will be responsible for directly creating and influencing our Medicare materials, specifically the Mid-Year Enrollee Notification of Available Supplemental Benefits, sent to all beneficiaries outlining usage of supplemental benefits during the plan year.This role involves logic-based programming similar to advanced Excel formulas, not back-end software development.What You Will DoWhether it’s developing strategic logic-based configurations or troubleshooting issues in document logic, your role will be a very important one to ensuring our documents are created accurately. Day to day responsibilities include:<ul> <li>Responsible for configuration logic and rules for Medicare Advantage health plan documents using our proprietary front-end document authoring tools</li> <li>Participating in peer review and auditing to support accuracy</li> <li>Identifying coding issues and debugging</li> <li>Troubleshooting application errors</li> <li>Identifying gaps in processes or organization, and challenge self and others to develop and implement solutions</li> <li>Supporting a sense of urgency regarding managing tasks and timelines</li> <li>Promoting synergy through inter-departmental partnerships</li> <li>Managing projects and tasks in an independent manner</li> <li>Influencing all stake holders to support key projects/programs to ensure positive outcomes that deliver on results</li> <li>Collaborating and partnering with other functional/business areas to ensure all workflow processes and interdependencies are identified and addressed</li> <li>Acting as an advocate for change requiring influencing others to see the value in project</li> </ul> Required Qualifications<ul> <li>3+ years of Medicare member materials experience at a regional or national health plan</li> <li>3+ years of experience supporting health care applications</li> <li>Ability to use logical thinking to design efficient front-end rules and logic (similar to conditional formulas or scripting) to achieve desired outcomes</li> <li>Ability to troubleshoot document logic or rule-based configuration errors as well as application errors</li> <li>Ability to meet strict deadlines</li> <li>Excellent communication and interpersonal skills</li> <li>Strong attention to detail</li> <li>Drives change to improve performance results, organization effectiveness and/or systems/quality/services (e.g., policies, processes or systems)</li> </ul> Preferred Qualifications<ul> <li>Prior experience in working with translation vendors to support creating multi-lingual materials</li> <li>Demonstrated success working to build new technologies and software to support member materials compliance</li> <li>Knowledge of Medicare Advantage rules, including the Medicare Managed Care Manual and Medicare Marketing Guidelines</li> <li>Familiarity with markup or logic-based languages (e.g., HTML, XML, or conditional scripting)</li> <li>Master’s degree</li> </ul> EducationBachelor's degree or equivalent experiencePay RangeThe typical pay range for this role is:$67,900.00 - $149,328.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul> <li>Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li> <li>No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li> <li>Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li> </ul>For more information, visit <a href="https://jobs.cvshealth.com/us/en/benefits" target="_blank">https://jobs.cvshealth.com/us/en/benefits</a>We anticipate the application window for this opening will close on: 06/15/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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