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Banquet Team Leader 宴会领班 (<h1>Job Number:</h1> HOT0B3BG) <h2>Work Locations</h2> : Hilton Lanzhou City Center West of Middle Tianshui Road, south of Nanchang Road Lanzhou 730000 希尔顿在全球 100 多个国家和地区拥有数以千计的酒店，提供无数令人愉悦的机会。 从敞开的大门到热情的微笑，再到与众不同的体验，我们为每年与我们在一起的数百万旅行者提供他们永远不会忘记的欢迎。 除了我们旗舰品牌希尔顿酒店及度假村还包括：华尔道夫酒店及度假村、LXR、康莱德酒店及度假村、希尔顿嘉悦里酒店、Signia、格芮希尔顿精选酒店、希尔顿逸林酒店及度假村、Tapestry Collection by Hilton、希尔顿尊盛酒店、Tempo、 Motto、希尔顿花园酒店、希尔顿欢朋酒店、Tru by Hilton、希尔顿欣庭酒店、希尔顿惠庭酒店和希尔顿分时度假俱乐部。 如果您热衷全球旅行对世界的影响，您可能就是我们正在寻找的希尔顿团队成员。 因为在希尔顿酒店，我们永远不会忘记我们在这里的原因：使我们的客人，团队成员和业主都满意。 此职位要求能够为宴会提供专业快捷的餐饮服务，通过成本及库存控制来获得计划盈利。协助督导员工的工作，通过遵守餐厅和希尔顿国际酒店的规章制度以确保为客人提供符合标准的完美服务。 我的具体职责是什么? 作为宴会领班，您将应以最高标准完成以下任务： • 熟悉掌握菜单及饮料单上的内容，并可以详细的给客人做出解释。 • 了解健康食品的要求，并可以给出适当的建议。 • 能够达到TBS 产品知识的要求。 • 可以根据客人不同的国籍推荐菜单上的食品。 • 了解其他餐厅的菜肴，以便向客人推荐。 • 熟悉所有餐厅及饭店其他部门的营业时间。 • 可以向客人推荐其他具有吸引力的餐厅或场所。 • 在工作中随时检查员工的产品知识。 • 检查餐厅当天预定，保证员工能够按照预定准备及正确摆台，做好相应的准备，并能致电确认预定。 • 确保所有员工提前了解换班详细安排。 • 完成TBS账单表以准备餐厅服务。 • 微笑服务，协助顾客就座、挂外套、背包等，并作自我介绍。 • 保证客人都被引导入座并询问他们希望在吸烟区或非吸烟区就座。 • 确保所有服务都符合标准。 • 保证询问客人的饮料是否续杯，保证不发生空杯的情况。 • 各尽其职，向客人做自我介绍，注意收集客人满意度的反馈。 • 满足客人的各项要求，如不能立即回答客人的问题请与经理联系。 • 可以为团队成员解释介绍服务标准。 • 以积极的态度为客人服务，协助各种合理要求，并对餐厅其他员工进行客人需求的培训。 • 以积极主动的态度为客人服务，协助各种合理要求，并对餐厅其他员工进行客人需求的培训。 • 在客人用餐接近尾声的时候，询问客人对用餐是否满意。 • 在客人结帐时，账单要与客人满意程度调查及其他宣传单一起放在账单夹中。 • 鼓励客人在用餐结束之后填写调查表。 • 帮客人取回外套及书包。 • 感谢客人的光临，并祝愉快。 • 协助餐厅经理进行就职培训，及在职培训。 • 通过体现自身的专业素质，为餐厅的其他员工树立良好榜样。 • 了解整个餐饮部的食品、饮料，工资成本及其他杂项目成本的预算。 • 与工程部及客房部通力合作，以确保对科服务设施的完好整洁。 • 了解生意潜在的增长或减低的态势。 • 能够一时到潜在的销售并向经理汇报。 • 理解相关OH&amp;S法规，并在餐厅的日常运营中执行。 • 在服务过程中确保严格遵守卫生及安全守则。 • 向上一级主管或经理汇报发生的任何事故。 • 餐饮部的工作使命在所有员工当中被建立并贯彻。 • 如有必要，该部门有权更改或补充该职位描述。 • 完成任何其他合理的职责和被指派的职责。 我们寻找什么样的人才? 希尔顿宴会领班职位始终要以宾客的利益为重并与其他团队成员密切合作。若要成功地应聘这一职位，您的态度、行为、技能和价值观应符合下列标准: • 二至四年在四/五星级酒店的相关管理经验。 • 良好的英语口译及书写能力。 • 精通计算机程序。 • 具有积极合作的精神，以热心的态度对待所有的工作， 并乐于利用一切机会学习技能以便于改进自己的工作的技巧。 • 具有极强的应变能力，灵活反应并以积极的态面对需求更改的事情，包括任何工作要求的改变的。 • 具有较强的团队精神，通过合作及对同事工作的支持达到团队的共同目标。 • 优秀的领导和人员管理技能，附加培训技能。 • 以客户为导向，并能够自信地建立和超过服务标准。 • 具有全面的关于服务,劳动力控制, 饮料, 维修, 广告, 电脑和财务方面的知识。 • 优秀的人际处理能力并关注细节。 • 在九项能力资格认证中, 人员管理沟通和计划安排为强项。 • 能有效抗压并有效处理业务繁忙时的工作。 • 外向性格、可以长时间的工作。 服务于希尔顿将会如何? 希尔顿全球是国际最具知名度的酒店管理公司之一，其下品牌包括从豪华的全面服务酒店，度假村到公寓式酒店以及中端酒店等。近一个世纪，希尔顿全球致力于通过全球品牌. 延续为全球客户提供优质服务的传统，坚持为商务和休闲旅游人士提供最优质的客房、服务、产品和品牌价值。我们的愿景 “让世界充满阳光，让大家都感受到热情的温暖，提供与众不同的卓越体验，让每位宾客在每家酒店的每次住宿都倍感满意” 团结我们作为一个团队每天都在世界各地创造非凡的酒店体验。同时，我们惊人的团队成员是希尔顿的核心所在！ <h2>EOE/AA/Disabled/Veterans</h2> <h2>Schedule</h2> : Full-time Brand: Hilton Hotels &amp; Resorts <h2>Job</h2> : Banquets

Hilton

Director of Engineering at The Plaza Doha LXR Hotels & Resorts

AV Technician at The Plaza Doha LXR Hotels &amp; Resorts (<h1>Job Number:</h1> HOT0B2IS) <h2>Work Locations</h2> : The Plaza Doha, LXR Hotel &amp; Resorts Saeed Bin Al Aas St; C Ring Road Umm Ghuwailina Area Doha An AV Technician is responsible for setting up audio, video, and lighting that meet requirements to deliver an excellent Guest and Member experience while troubleshooting issues and providing solutions. What will I be doing? As an AV Technician, you will be responsible for setting up audio, video, and lighting that meet requirements to deliver an excellent Guest and Member experience. An AV Technician will also be required to troubleshoot technical issues and provide solutions to meet guest requirements. Specifically, you will be responsible for performing the following tasks to the highest standards: <ul> <li>Meet and exceed customer expectations consistently</li> <li>Set up audio, video and lighting to meet requirements</li> <li>Troubleshoot technical issues, pinpoint faults, and offer remedies during events</li> <li>Work closely with the Conference and Banqueting team</li> <li>Comply with hotel security, fire regulations and all health and safety legislation</li> <li>Knowledge of front of house equipment and property management systems</li> <li>Attend appropriate training courses when required</li> <li>Ensure compliance of brand standards</li> <li>Assist other departments wherever necessary and maintain good working relationships</li> <li>Be environmentally aware</li> </ul> What are we looking for? An AV Technician serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: <ul> <li>Knowledge and experience of computer-based programs and the installation of IT equipment</li> <li>Positive attitude</li> <li>Good communication skills</li> <li>Committed to delivering high levels of customer service</li> <li>Flexibility to respond to a range of different work situations</li> <li>Ability to work on your own or in teams</li> </ul> It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: <ul> <li>Previous experience in similar role in the hotel/leisure/retail sector</li> <li>Knowledge of Video Conferencing, trussing, and rigging</li> </ul> What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its <a href="http://jobs.hiltonworldwide.com/our-brands/index.php" target="_blank">global brands</a>. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! <h2>EOE/AA/Disabled/Veterans</h2> <h2>Schedule</h2> : Full-time Brand: LXR by Hilton <h2>Job</h2> : Technology

AV Technician at The Plaza Doha LXR Hotels & Resorts

Restaurant Manager at The Plaza Doha LXR Hotels &amp; Resorts (<h1>Job Number:</h1> HOT0B249) <h2>Work Locations</h2> : The Plaza Doha, LXR Hotel &amp; Resorts Saeed Bin Al Aas St; C Ring Road Umm Ghuwailina Area Doha A Restaurant Manager is responsible for managing restaurant operations to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines. What will I be doing? As a Restaurant Manager, you are responsible for managing restaurant operations to deliver an excellent Guest and Member experience. A Restaurant Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards: <ul> <li>Manage Restaurant operations</li> <li>Maintain exceptional levels of customer service</li> <li>Recruit, manage, train and develop the Restaurant team</li> <li>Manage guest queries in a timely and efficient manner</li> <li>Work within budgeted guidelines in relation to Food and Payroll</li> <li>Drive sales to maximize budgeted revenue</li> <li>Develop menus with other members of Food and Beverage team</li> <li>Accountable for monthly stock takes</li> <li>Incentivise team members to maximize sales and revenue</li> <li>Set departmental targets and objectives, work schedules, budgets, and policies and procedures</li> <li>Evaluate guest satisfaction levels with a focus on continuous improvement</li> <li>Ensure communication meetings are conducted and post-meeting minutes generated</li> <li>Be environmentally aware</li> <li>Assist other departments wherever necessary and maintain good working relationships</li> <li>Comply with hotel security, fire regulations and all health and safety legislation</li> </ul> What are we looking for? A Restaurant Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: <ul> <li>Management Luxury Food and Beverage experience</li> <li>Able to meet financial targets</li> <li>Ability to comply with all Food and Beverage brand standards</li> <li>Ability to work under pressure</li> <li>Excellent grooming standards</li> <li>Willingness to develop team members and self</li> <li>Flexibility to respond to a range of different work situations</li> </ul> It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: <ul> <li>Degree in relevant area</li> <li>Passion for delivering exceptional levels of guest service</li> </ul> What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its <a href="http://jobs.hiltonworldwide.com/our-brands/index.php" target="_blank">global brands</a>. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! <h2>EOE/AA/Disabled/Veterans</h2> <h2>Schedule</h2> : Full-time Brand: LXR by Hilton <h2>Job</h2> : Bars and Restaurants

Restaurant Manager at The Plaza Doha LXR Hotels & Resorts

Assistant Restaurant Manager at The Plaza Doha LXR Hotels &amp; Resorts (<h1>Job Number:</h1> HOT0B24C) <h2>Work Locations</h2> : The Plaza Doha, LXR Hotel &amp; Resorts Saeed Bin Al Aas St; C Ring Road Umm Ghuwailina Area Doha An Assistant Restaurant Manager oversees all Food and Beverage operations, including Restaurants, Bars, Café, Room Service, Conference and Banqueting and Kitchens to ensure high standards of quality and service. What will I be doing? As an Assistant Restaurant Manager, you will oversee all Food and Beverage operations including Restaurants, Bars, Cafe, Room Service, Conference and Banqueting and Kitchens to ensure quality and service by performing the following tasks to the highest standards: <ul> <li>Manage the food and beverage service to consistently meet high standards as defined by the hotel and Hilton brand standards</li> <li>Effectively control the flow of customers and the interaction between the front and back-of-house throughout service</li> <li>Ensure Team Members maximize all sales opportunities</li> <li>Ensure Team Members consistently maintain brand standards and high levels of customer service</li> <li>Handle all customer inquiries in an appropriate and professional manner</li> <li>Accurately manage all transactions during service</li> <li>Manage Team Member schedules, stock, and wastage levels</li> </ul> What are we looking for? An Assistant Restaurant Manager serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: <ul> <li>Previous experience in organizing luxury food and beverage service in a range of outlets</li> <li>Experience in supervising a team</li> <li>Ability to demonstrate delegation skills</li> <li>Flexibility to respond quickly and positively to a range of work situations</li> <li>A passion for developing others to be part of a winning team</li> </ul> What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its <a href="http://jobs.hiltonworldwide.com/our-brands/index.php" target="_blank">global brands</a>. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! <h2>EOE/AA/Disabled/Veterans</h2> <h2>Schedule</h2> : Full-time Brand: LXR by Hilton <h2>Job</h2> : Bars and Restaurants

Assistant Restaurant Manager at The Plaza Doha LXR Hotels & Resorts

Commercial Director at The Plaza Doha LXR Hotels &amp; Resorts (<h1>Job Number:</h1> HOT0B1ZQ) <h2>Work Locations</h2> : The Plaza Doha, LXR Hotel &amp; Resorts Saeed Bin Al Aas St; C Ring Road Umm Ghuwailina Area Doha The Commercial Director is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel. What will I be doing? The Commercial Director, is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel in EMEA. This role will drive the planning and execution of the commercial strategy and activity through supporting the Revenue management team, Sales, Catering and Events, Marketing, eCommerce and Public Relations teams, through working effectively with area support teams. F&amp;B commercial activities will be shared responsibilities with the F&amp;B Manager, Director of Operations, GM and the Commercial Director. The Commercial Director is a role model for the commercial community and develops teams and individuals in these functions whilst being a Key business partner to the Hotel General Manager. They support hotels in deriving the most value from Hilton Sales teams. The Commercial Directors role is key to seize new opportunities through strong customer relations and works as an Ambassador for the company with our Owners and Key Stakeholders. The role ensures that commercial management strategies are set for all revenue streams and that all systems are used to their full potential to yield the highest possible amount of revenue from all available space, whether in Rooms, Meeting Space, outlets or other revenue departments. Driving overall FMS results gaining an Unfair share through a disciplined execution of commercial activities. A Commercial Director will be lead, coach, develop, recruit and retain future talents. He/she will manage performance, develop and evaluate the commercial team members on the agreed KPI’s, whilst working effectively as part of a 4D structure on property. Specifically, a Commercial Director will perform the following tasks to the highest standards: <ul> <li>Directly accountable for driving the Top line Budget and Forecast by implementing a commercial strategy and business plan through to execution using the Hilton Commercial Focus process and all available business tools and intelligence available. Deliver as a minimum the budgeted revenues across all revenue streams, To include but not limited; All Rooms, GC&amp;E, F&amp;B, Leisure and Spa with a control on cost of sale, route to market, channel shift and marketing / Ecommerce opportunities.</li> <li>Work with the GM, Finance and Operations Director to ensure profits are maximized in line with TGOP and EBITDA targets set.</li> <li>Ensure Business Review Guidelines (current to + 5 years) all Pricing &amp; Rate Quotation Strategies are in place in order to maximize all pricing components of sales and catering opportunities and achieve positive group market share.</li> <li>Support various On Property, RDOS’s, and Area Marketing teams in coordinating hotel level marketing, sales and public relations activities. Liaise with regional support and brand teams to provide maximum benefit to hotel performance.</li> <li>Support the Cluster Revenue Managers/On Property Revenue Manager and RMCC to establish an optimal mix, review and validate forecasts, develop strategies for different demand periods, and review and approve retail and group pricing strategies.</li> <li>Develop and maintain strong relationships with all stakeholders, owners, hotel teams, Hilton matrix support teams to ensure commercial benefits of the hotel.</li> <li>Presents commercial strategies to Regional Team and key stakeholders.</li> <li>Consistently conforms to Hilton brand standards and corporate identity and utilizes all communication tools (under the guidance of regional marketing and BPS).</li> <li>Keeps in touch with Market trends and review/amend strategies accordingly in line with the evolving market conditions.</li> <li>Participate in the leadership activity of the Hotel and Region.</li> </ul> What are we looking for? A Commercial Director serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: <ul> <li> Local Experience &amp; Market Knowledge is required</li> <li>Minimum of 3+ year’s hospitality/travel industry experience in a revenue generating or commercial services role.</li> <li>Minimum of 3+ years of experience presenting sales plans, presentations, etc. to senior level executives and constituent groups</li> <li>3+ experience working in a collaborative/matrixed environment</li> <li>3+ years working with departmental financial data to make strategic/tactical decisions</li> <li>3+ years of experience evaluating and identifying business opportunities for a business</li> <li>At least 3 years of experience managing a sales or commercial team</li> <li>Fluent in English</li> </ul> It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: <ul> <li>3+ years working in a multi-complex hotel/travel industry environment</li> <li>Experience in multiple disciplines with knowledge of Marketing, E-commerce, and Finance</li> <li>Local language, strong attribute to have</li> </ul> What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its <a href="http://jobs.hiltonworldwide.com/our-brands/index.php" target="_blank">global brands</a>. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! <h2>EOE/AA/Disabled/Veterans</h2> <h2>Schedule</h2> : Full-time Brand: LXR by Hilton <h2>Job</h2> : Sales

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