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Job Description: Job Title: Senior Fulfilment Advisor Corporate Title: Officer/Assistant Vice President Location: Chester Company Overview: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Location Overview: Find us in the city of Chester, a destination renowned for its culture, history, and beauty. Working at Bank of America Chester offers a far-reaching global career for a world-renowned organisation, whilst being ideally situated against the backdrop of the rolling North Wales hills and the banks of the serene River Dee. Role Description: Here at our Chester office, we’re currently seeking an Implementation Advisor to join our rapidly expanding Treasury Services team. Working with our varied multi-national client base you’ll provide day-to-day account servicing and management, resolving inquiries, managing the coordinated response and resolution of complex issues, and building solid and profitable relationships. Whether you’re already working within Treasury Management or have had exposure to electronic operational cash management - if you’re a client professional looking to develop a career in banking then we’d love to hear from you. We’re particularly interested in those with stakeholder management skills and who are used to working in a fast-paced environment. In return we not only offer the training and support you’d expect from a leading global bank but also the opportunity to grow your career right here in Chester. With exposure to a variety of financial products and the continued year-on-year growth of the team, we can offer excellent mobility and development. Responsibilities: • Project managing the implementation of treasury solutions with new and existing clients to Bank of America - covering core product solutions / service offerings • Working in partnership with the client to create and agree an implementation delivery timeline, clearly communicate the project status; identify issues, resolution steps and deadlines • Coordinating with internal Business Partners as necessary • Attending conference calls where specific cash management and client knowledge will assist with the execution of the solution • Providing support and guidance to Sales Officers where required/requested during the sales process What we are looking for: • Being able to demonstrate extensive experience with client facing roles, both orally and written, preferably within a similar client servicing function. • Experience dealing with corporate clients at all levels in a positive and professional manner, with the ability to work under pressure • Experience in Treasury Management products • Project management/process coordination experience concentrating on cash management solutions for corporate organisations, including exposure to elements such as electronic payments, SWIFT messaging, BACS, CHAPS, Foreign Exchange (FX) and Money Markets (MM) Skills that will help: • Self motivating, flexible, and able to work independent of direct supervision • Problem solving/analytical and organizational skills • General PC, Windows and Excel Knowledge Benefits of working at Bank of America: UK • Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner • Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons • 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum • The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc. • Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services. • Access to an Employee Assistance Program for confidential support and help for everyday matters • Ability to donate to charities of your choice directly through payroll and the bank will match your contribution • Opportunity to access our Arts &amp; Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions. • Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community. Bank of America: Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Bank of America

Senior Fulfillment Specialist

Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview Global Operations is responsible for integrated operations delivery across multiple lines of businesses of Bank of America across the globe. Prominent businesses supported include Retail Banking and Wealth Management, Corporate and Commercial Banking, and Capital Markets. Job Description Associate will report to a Process Supervisor in back-office/middle-office delivery environment. <ul> <li>Day-to-day processing of simple to complex transactions as per standard operating procedures.</li> <li>Deliver on individual targets &amp; contribute towards team KPIs/KRIs metrics.</li> <li>Support all additional activities performed in the team which are part of wider initiatives.</li> <li>Knowledge of the department's or business unit's functional operations and a working knowledge of bank policies, programs, procedures and financial practices.</li> <li>Work effectively in a team &amp; collaborate with all stakeholders.</li> <li>Seek to advance knowledge and improve skills leveraging various inhouse domain &amp; process trainings.</li> <li>Flexible to work across rotating work shifts aligned to the supported business geographies.</li> </ul> Job Title – Apprentice Education - BA, B. Com, BBA Foundational skills <ul> <li>Good communication skills – both verbal and written</li> <li>Collaborative - Works effectively with others by establishing and maintaining positive working relationships.</li> <li>Shows dedication to getting the job done accurately and efficiently.</li> <li>MS Office</li> <li>Sets high personal work standards.</li> <li>Willing to work in a shift environment; adapts well to routine.</li> <li>Open to work in Rotational shifts 24x7</li> </ul> Desired skills <ul><li>Understanding of Basic Accounting Concepts</li></ul> CAMPUS HIRING ELIGIBILITY FOR STUDENTS IS AS LISTED BELOW: <ul> <li>Final year graduates with 60% score in the last semester OR CGPA of 6 on a scale of 10 in the last semester</li> <li>No Active Backlogs</li> <li>Students should be keen on an operations desk-job and should be open for night shifts</li> <li>Students should be willing to join in any locations namely –Mumbai/Hyderabad/Chennai/Gurugram / GIFT City</li> </ul>

Apprentice

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Job Description: This job is responsible for resolving research and adjustment inquiries within the bank's practices and procedures. Key responsibilities include maintaining internal operational and financial controls and ensuring that they are observed for all assigned cases. Job expectations include ensuring that all cases are resolved in compliance with industry regulations and bank procedures, integrity levels of the department's case management system, and financial controls, and escalating matters or issues to leadership to ensure minimum risk occurs. The Research and Adjustments Representative II role is an in office position that is responsible for receiving and sorting incoming mail, scanning mail and getting it the appropriate team, processing payments, extensive account research and completing maintenance on delinquent and/or charged off Business Lending, Deposit and Consumer Vehicle Lending products. This role requires advanced account review and problem solving skills. Primary responsibilities include loss mitigation of delinquent or charged accounts. Navigates a computerized data entry system and other relevant applications. They understand account terms, regulatory and compliance requirements that apply to the process and are able to work within these guidelines. Also, must adhere to internal operational and financial controls and ensures that they are observed for all assigned cases. May provide support to and training to other researchers within the department. Schedule: Monday – Friday, 7:30 – 4:00pm Responsibilities: <ul> <li>Works on daily incoming exceptions and maintains aged exceptions to a minimum</li> <li>Enters daily entries through internet based applications</li> <li>Performs routine or complex account maintenance depending on client account type</li> <li>Maintains high-volume portfolios</li> <li>Investigates and resolves issues and requests</li> </ul> Required Qualifications: <ul> <li>Self-motivated and goal oriented</li> <li>Ability to adapt quickly to changes in the environment</li> <li>Must be detail oriented, an independent thinker, and able to handle multiple tasks concurrently</li> <li>Must be able to work in a team environment</li> <li>Ability to navigate multiple computer systems</li> <li>Ability to think critically and use sound judgement in decision making</li> <li>Analytical and problem resolution skills</li> </ul> Desired Qualifications: <ul> <li>Previous Collections or Recovery experience</li> <li>College degree or commensurate work experience preferred</li> <li>Knowledge of Deposit and Card/Loan systems</li> </ul> Skills: <ul> <li>Attention to Detail</li> <li>Customer and Client Focus</li> <li>Pipeline Management</li> <li>Research</li> <li>Critical Thinking</li> <li>Decision Making</li> <li>Problem Solving</li> <li>Written Communications</li> <li>Adaptability</li> <li>Collaboration</li> <li>Risk Management</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Research & Adjustments Representative II - Offset

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: The PCLS team is primarily responsible for the tracking and clearing of documentation related to collateral supporting GWIM Credit. The team reviews and is involved with various processes related to the supported collateral. In addition, the PCLS will work closely with Client and Credit Teams to clear document exceptions. Job Responsible for : <ul> <li>Collaborating with our business partners with Credit and Operations to ensure proper engagements.</li> <li>Monitors collateral/documentation exceptions reports for the receipt of trailing loan documentation.</li> <li>Actively research various internal and external applications/websites for various collateral jurisdictional documents</li> <li>Prepares Secured Based Lending documents for the addition and deletion of investment accounts.</li> <li>Partners with Credit Managers and Client Teams to resolve outstanding exceptions.</li> </ul> Required Skills: <ul> <li>Solid understanding of loan documentation required to perfect the Bank’s security possession.</li> <li>Thorough attention to detail, ability to multi-task, and ability to function independently.</li> <li>Ability to multitask and meet deadlines in a fast-paced environment.</li> <li>Strong verbal and written communication skills.</li> <li>Work effectively with business partners and clients toward a common goal.</li> <li>Strong PC skills including WORD and EXCEL</li> </ul> Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift:1st shift (United States of America) Hours Per Week: 40

Post Closing Loan Specialist

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for supporting all client needs including discussions and/or activities. Key responsibilities include monitoring and executing tasks required to fulfill the client service plan and meet day-to-day inquiries from the client. Job expectations include managing the execution of client service activities such as initiating and monitoring account opening and asset transfers, handling client inquiries, and coordinating with specialists and service centers to deliver an integrated service experience to the client. Responsibilities: <ul> <li>Responsible for providing administrative and analytical support to Portfolio Manager(s)</li> <li>Provides support for completing activities such as investment action plans, new account reviews, and other proactive account Reg. 9 reviews</li> <li>Supports and facilitates personal and non-personal client requests related to banking, credit, and investment products to achieve Private Bank client experience standards, including fulfillment of client needs and expectations across all products</li> <li>Partners with their team to coordinate with specialists, including trust, family office, investments, and custody officers, as well as centralized service centers to deliver an integrated service experience to the client including identifying and resolving client issues in an effective and timely manner</li> <li>Adheres to the Private Bank and Enterprise risk framework and complies with regulatory and legal requirements, while assisting with the Private Bank client management process and servicing accounts and portfolios</li> </ul> Qualifications: <ul> <li>Minimum of 1 year of experience with a financial institution focusing on client service and sales</li> <li>High net worth client service and sales experience desired</li> <li>BS/BA degree in Business, Finance or Economics desired</li> </ul> Skills: Account Management Attention to Detail Collaboration Recording/Organizing Information Written Communications Active Listening Adaptability Customer and Client Focus Issue Management Prioritization Critical Thinking Customer Experience Improvement Decision Making Pipeline Management Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent For internal employees; participation in a work from home posture does not make you ineligible to post. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Shift:1st shift (United States of America) Hours Per Week: 40

Private Bank Associate - Investments

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for providing payment processing solutions to small business clients primarily through 1:1 partnerships with assigned group of small business specialists, financial centers, and other internal partners. Key responsibilities include consulting with small business clients to understand their priorities and provide solutions that meet their business needs with a focus on more complex opportunities and solutions. Job expectations include having an awareness of merchant payment processing solutions, pricing, software, gateways, and security. Additionally, this job requires prospecting for existing clients with merchant services needs. Responsibilities: <ul> <li>Leverages consultative sales process and knowledge of healthcare, retail, restaurant, and business to business industries to identify clients' business needs</li> <li>Recommends solutions that meet clients' needs with a focus on more complex opportunities and solutions</li> <li>Drives toward sales and revenue goals while balancing operational excellence, risk management, and client experience expectations, maintaining accurate records and adhering to Service Level Agreements</li> <li>Builds meaningful relationships and collaborates with internal partners to provide subject matter expertise on merchant payment processing pricing, software, gateways, and security</li> <li>Identifies opportunities proactively and develops a pipeline for sales opportunities with internal partners and clients</li> <li>Acts as a champion for clients by connecting expertise across the company to help them achieve their goals</li> <li>Establishes relationships with associations, centers of influence, and vendor partners and adapts to an ever changing payment processing environment</li> <li>Independently identify sales opportunities from the bank’s portfolio of clients</li> </ul> Skills: <ul> <li>Client Experience Branding</li> <li>Client Solutions Advisory</li> <li>Customer and Client Focus</li> <li>Payment Processing</li> <li>Pipeline Management</li> <li>Consulting</li> <li>Credit Documentation Requirements</li> <li>Oral Communications</li> <li>Referral Management</li> <li>Financial Analysis</li> <li>Prospecting</li> <li>Written Communications</li> <li>Interpret Relevant Laws, Rules, and Regulations</li> <li>Complaints Management</li> </ul> Required Qualifications: <ul> <li>Customer focus</li> <li>Prospecting and referral sales</li> <li>Consultative sales</li> <li>Pipeline management</li> <li>Time management</li> <li>Technical expertise</li> <li>Relationship building</li> <li>Oral &amp; Written communication</li> <li>Problem solving</li> <li>Teamwork</li> <li>Presentation skills</li> <li>2+ years of sales experience</li> </ul> Desired Qualifications: <ul> <li>Merchant products and solutions</li> <li>Industry business acumen</li> <li>Multi-lingual ability is a plus</li> </ul> Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift:1st shift (United States of America) Hours Per Week: 40

Merchant Consultant - Manhattan Market

Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview* KYC team ensures an environment where particular client is complying with the CDD (Client Due Diligence)guidelines. They perform the checks on the population managed by On-boarding teams globally and are responsible to have most updated documentation / information updated for clients maintaining relationship with Bank of America Job Description* The purpose of the job is to report and analyze data around completeness and accuracy of the “Know Your Customer” data and information that is collected on our clients and to ensure compliance with Anti-Money Laundering policies and procedures. In addition, this job is to insure that the proper Risk related activities are preformed based on the analysis of that client data and in accordance with AML policies. This information is critical in our efforts to comply with internal risk avoidance efforts and external compliance requirements. Responsibilities* Use Customer Identification Program (CIP)-Customer Due Diligence CDD procedures, existing and newly self-sourced documents and data in the system of record (SOR), to perform Document Gap Analysis (DGA) to identify all documents/requirements needed to Refresh client Update the requirement with results of DGA and capture outstanding information / documents required from client owner or client Co ordinate with Client Outreach Specialist (COS), client owner or client owner delegate for client Outreach Engage outreach employee when additional clarification on satisfying requirements is requested, and follow- up when requirements are not received Review client documents for accuracy &amp; completeness to ensure they satisfy KYC requirements per the jurisdiction &amp; business type Execute Enhanced Due Diligence (EDD) on high risk client types- Money Service Businesses (MSB)s, Third Party Payment Processors (TPPP), Correspondent Banks, Casinos, Banknotes, and Charities and Non-Governmental Organizations (CNGO): Manage client clarifications. Review procedures or standards regarding issues from client responses in order to resolve Work with the regional stakeholders confirming Laws, Rules, and Regulation (LRR) impact for the business, products, clients and/or processes Requirements* Education* Graduate any stream Certifications If Any AML certification desired Experience Range* 4 - 6+ years Foundational skills* Knowledge on AML KYC &amp; basics of Client due diligence Knowledge on Banking &amp; markets Basic Understanding of Enhanced due diligence Strong Communication Skills Good Email Writing Skills Desired skills Familiarity with Global Banking and market products an advantage Knowledgeable of regulatory environment, risk framework, policies &amp; standards. Technical skills in excel Work Timings* 12:30 to 09:30 PM Job Location* Gurugram

Team Leader

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for serving as the first point of contact for financial center clients, helping to uncover personal banking needs of both individual and small business clients, offering appropriate solutions, and connecting clients to specialists. Key responsibilities include deepening client relationships through platform services, supporting clients with self-service or transactional activities, and providing exceptional client care. Job expectations include proactively connecting with clients through outbound calls and conducting consistent follow-up routines. Responsibilities: <ul> <li>Partners with teams to provide financial center clients with both consumer and small business solutions, services, and strategies when uncovering personal banking needs and helping clients navigate their unique life priorities</li> <li>Assists, educates, and trains clients on conducting simple transactions through self-service technologies</li> <li>Leverages available resources, technologies, and processes to optimize the client experience and deliver operational excellence and accuracy</li> <li>Adheres to established processes, laws, and guidelines in performing day-to-day activities, such as opening accounts, account maintenance, and Digital Assisted Shopping</li> <li>Manages client interactions by taking the best course of action for the bank and its clients and abiding by all regulatory requirements</li> </ul> Skills: <ul> <li>Active Listening</li> <li>Business Acumen</li> <li>Customer and Client Focus</li> <li>Oral Communications</li> <li>Problem Solving</li> <li>Account Management</li> <li>Client Experience Branding</li> <li>Client Management</li> <li>Client Solutions Advisory</li> <li>Relationship Building</li> <li>Business Development</li> <li>Pipeline Management</li> <li>Prospecting</li> <li>Referral Identification</li> <li>Referral Management</li> </ul> Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift:1st shift (United States of America) Hours Per Week: 40

Senior Banker - Bilingual Spanish Language Preferred

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for servicing inquires received from Treasury clients via phone, email, or online channels regarding their treasury, cash management, card, merchant and depository products. Key responsibilities include analyzing and determining appropriate handling and resolution of requests. Job expectations include partnering with internal business partners (e.g. Sales &amp; Relationship Managers, Product Managers, Compliance and Operations) to provide resolution to client inquiries, issues, and technical support. Responsibilities: <ul> <li>Responds to client and partner requests received by email, phone, chat, or workflow system</li> <li>Performs Quality Assurance to ensure high risk processes are completed according to written procedures</li> <li>Deepens relationships with business partners and clients through quality customer service and responsiveness</li> <li>Conducts research using various bank systems to enable response to client questions and inquiries</li> </ul> Skills: <ul> <li>Analytical Thinking</li> <li>Claims Management</li> <li>Customer and Client Focus</li> <li>Oral Communications</li> <li>Written Communications</li> <li>Account Management</li> <li>Adaptability</li> <li>Attention to Detail</li> <li>Critical Thinking</li> <li>Problem Solving</li> <li>Active Listening</li> <li>Coaching</li> <li>Collaboration</li> <li>Executive Presence</li> <li>Stakeholder Management</li> </ul> Required Background: Must be a current Year Up intern with Bank of America Shift:1st shift (United States of America) Hours Per Week: 40

Sr Service Specialist - Year Up

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for serving as the first point of contact for financial center clients, helping to uncover personal banking needs of both individual and small business clients, offering appropriate solutions, and connecting clients to specialists. Key responsibilities include deepening client relationships through platform services, supporting clients with self-service or transactional activities, and providing exceptional client care. Job expectations include proactively connecting with clients through outbound calls and conducting consistent follow-up routines. Required Qualifications: <ul> <li>Minimum of one year demonstrated sales experience in a relationship-oriented and client-centric environment</li> <li>In lieu of one year of sales experience, has previously held the role of Relationship Manager (RM), Advisor Development Program (ADP) RM, Credit Solutions Advisor (CSA I) or Relationship Manager Business Owner Specialist (RMBOS) at Bank of America for a minimum of six months</li> <li>Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client</li> <li>Collaborates effectively to get things done, building and nurturing strong relationships</li> <li>Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives</li> <li>Confident in identifying solutions for helping new and existing clients based on their needs</li> <li>Strong written and verbal communications skills</li> <li>Can communicate effectively and confidently and is comfortable engaging all clients (in-person and by phone)</li> <li>Ability to learn and adapt to new information, technology platforms, handle ambiguity and adapt to changing circumstances</li> <li>Applies strong critical thinking and problem-solving skills to meet clients' needs</li> <li>Demonstrates effective time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously</li> <li>Is a commissioned notary or can successfully obtain a notary commission in the state you work within a few months of start date in role (exact timeframe varies by location due to differing state laws)</li> <li>Can be flexible to work weekends and/or extended hours as needed</li> </ul> Desired Qualifications: <ul> <li>Associate's Degree or Bachelor's Degree in business, finance or a related field</li> <li>Experience working in a financial center where goals were met or exceeded</li> <li>Retail and/or sales experience in a salary plus incentive environment</li> <li>Experience working in an environment with individual and/or team goals where goals were routinely met or exceeded</li> <li>Experience with financial information, spreadsheets and financial skills</li> <li>Knowledge of banking products and services</li> <li>Strong computer skills including Microsoft applications and previous experience utilizing laptop technology</li> </ul> Skills: <ul> <li>Active Listening</li> <li>Business Acumen</li> <li>Customer and Client Focus</li> <li>Oral Communications</li> <li>Problem Solving</li> <li>Account Management</li> <li>Client Experience Branding</li> <li>Client Management</li> <li>Client Solutions Advisory</li> <li>Relationship Building</li> <li>Business Development</li> <li>Pipeline Management</li> <li>Prospecting</li> <li>Referral Identification</li> <li>Referral Management</li> </ul> Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift:1st shift (United States of America) Hours Per Week: 40

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