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<h2 id="jobDescriptionHeading"> Job Description </h2> Overview You may be eligible for a sign-on bonus of up to $20,000. You may also be eligible for relocation assistance. Join our team as a night shift, full-time, Cardiovascular Stepdown Registered Nurse (RN) in Tulsa, OK. Why Join us? Thrive in a People-First Environment and Make Healthcare Better <ul> <li>Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.</li> <li>People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.</li> <li>Make Healthcare Better: We use advanced technology to support our team and enhance patient care.</li> </ul> Get to Know Your Team: <ul><li>Hillcrest Hospital South is a full-service 180-bed hospital providing a wide range of inpatient and outpatient services using state-of-the-art technology in a friendly community setting. Consistent performance has helped the hospital be nationally recognized for patient safety.</li></ul> Responsibilities The Registered Nurse shall be responsible for assessing, planning, supervising and evaluating the nursing care of patients and for correlating the nursing process, the medical plan of care and policies. Qualifications Job Requirements: <ul> <li>A graduate of an accredited nursing school.</li> <li>Must possess a current Oklahoma License as a Registered Nurse.</li> <li>Must obtain and maintain a current certification in CPR. RN must obtain ACLS within 6 months of hire date. New graduates will obtain ACLS within 1 year of hire date.</li> </ul> Preferred Job Requirements: <ul><li>Desirable characteristics include at least one year of experience as an RN, preferably in the area of application. </li></ul>

Hillcrest Healthcare System

Registered Nurse / RN Cardiovascular Stepdown

<h2 id="jobDescriptionHeading"> Job Description </h2> Overview Ardent Health is a leading provider of healthcare in communities across the country. With a focus on consumer-friendly processes and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. We are driven by our purpose of caring for people: our patients, our communities and one another. Located in Brentwood, Tennessee, Ardent has earned a reputation as one of the industry’s strongest and most innovative healthcare systems. Our facilities and clinics are consistently recognized among healthcare’s best employers. We recognize each hospital and clinic is as unique as the community it serves. We strive to maintain strong community ties through advisory boards, contributions, charitable care, education and outreach. Ardent includes: <ul> <li>30 hospitals</li> <li>280 sites of care</li> <li>4,281 beds</li> <li>24,000+ team members</li> <li>8,200+ nurses</li> <li>1,800+ aligned providers</li> <li>5.8M annual provider encounters</li> <li>421 medical residents</li> </ul> Ardent makes considerable investments in people, technology, facilities, and communities, producing high quality care and extraordinary results. From newly constructed facilities and expanded services, to lifesaving technology and outstanding opportunities for employees, Ardent is committed to providing its hospitals and clinics the tools needed to succeed. We believe it is this mix of corporate support and local autonomy that equips our teams for success. Hillcrest Healthcare System: Hillcrest HealthCare System (HHS) is a comprehensive health system with approximately 6,500 employees that serves the communities of eastern Oklahoma. HHS is comprised of Hillcrest Medical Center, Hillcrest Hospital South, Hillcrest Hospital Claremore, Oklahoma Heart Institute, Bailey Medical Center, Utica Park Clinic, Hillcrest Hospital Cushing, Hillcrest Hospital Henryetta, Hillcrest Hospital Pryor and Tulsa Spine &amp; Specialty Hospital. Hillcrest Medical Center: Hillcrest Medical Center is a 656-bed hospital that includes The Alexander Burn Center, The Peggy V. Helmerich Women’s Health Center, Kaiser Rehabilitation Center, the latest technology for the treatment of cancer, and the Oklahoma Heart Institute. Job Overview: We have an exciting opportunity to join our leadership team at Hillcrest Medical Centeras a Chief Operating Officer. As a member of the senior management team, the Chief Operating Officer (COO) will actively participate in strategic, operational, and financial decision-making. The COO will work closely with the CEO in all aspects of hospital management, site coordination, and organizational integration activities to ensure achievement of adopted goals and strategies. The COO will have an active role in establishing systems and organizational structure to support the overall vision and strategic direction of the organization as well as assessing and identifying operational strategies, performance metrics, and financial opportunities to execute. Responsibilities <ul> <li>Provides administrative direction, evaluation, and coordination of the functions and activities for the operation of assigned clinical and non-clinical departments.</li> <li>Collaborates routinely with the CEO concerning policy recommendations and suggested courses of action pertinent to the efficient operation of assigned departments.</li> <li>Manages the implementation for major strategic, clinical and/or operational initiatives.</li> <li>Mentors and develops leaders, fostering achievement of goals and objectives, high performing leadership practices, collaboration, and innovation.</li> <li>Guides department leaders in establishing measures of performance, increased productivity, quality improvement, and cost management.</li> <li>Initiates, coordinates, and enforces policies and procedures.</li> <li>Leads and manages change through influence to achieve performance.</li> <li>Attends Board of Trustees, Medical Staff, and community meetings.</li> <li>Strategizes and drives process improvements. These may focus on innovative care delivery and operational models designed to improve clinical services, outcomes, patient throughput, and patient safety.</li> <li>Promotes the use and implementation of technology in order to streamline operations, facilitate communications, and optimize work processes.</li> <li>Collaborates with other teams for the implementation of programs, policies, and procedures that address how patient care needs are assessed, met, and evaluated.</li> <li>Ensures patient and family centered care is comprehensive, coordinated, and monitored for effectiveness through a quality improvement model. This should result in outcome measures that outperform national benchmark statistics in clinical areas.</li> <li>Allocates financial, information, and human capital for improvement activities to ensure delivery of cost effective and efficient services to patients, physicians, and hospital departments.</li> <li>Serves as a member of the executive leadership team with a focus on building and supporting relationships with internal and external constituents and stakeholders and ensuring optimal operating effectiveness and strategic positioning.</li> <li>Assumes an active role with the hospital’s governing body, senior leadership, medical staff, management, and other clinical leaders in the hospital’s decision-making structure and process.</li> <li>Communicates expectations, develops leaders, and advances the organization to meet needs and strategic priorities that are current and/or anticipated.</li> <li>Promotes relationships with community organizations to improve patient outcomes and the health of the communities served.</li> <li>Establishes structures, processes, and expectations that support lifelong professional learning, role development, and career growth.</li> <li>Collaborates with directors in hiring, orientation, evaluation, discipline, and education of clinical staff.</li> <li>Rounds on patients, families, employees, and physicians to enrich communication, ensure alignment, oversee operations, and ensure that the experience is positive.</li> <li>Communicates with impact in order to effectively engage others and achieve desired results.</li> <li>Recognizes the broad and long-term implications of business decisions and plans.</li> <li>Adheres to the “Code of Conduct” and “Behavior Standards”.</li> </ul> Qualifications Education &amp; Experience: <ul> <li>Master's degree is required. Preferred MHA or MBA</li> <li>5+ years of experience in hospital administration.</li> </ul> Knowledge, Skills &amp; Abilities: <ul> <li>Excellent leadership and interpersonal skills to effectively communicate ideas, problems, instructions (written and oral) with corporate management staff, facility management staff and employees.</li> <li>Ability to analyze situations, evaluate data, recommend, and implement courses of action that would improve the functioning of the company.</li> <li>Ability to interpret, adapt, and apply guidelines, policies and procedures.</li> <li>Ability to use sound judgment in decision making and react calmly and effectively in an emergency situation.</li> <li>Knowledge of strategic planning and short and long-range goal implementation.</li> </ul>

Chief Operating Officer - Hillcrest Medical Center

<h1>Job Title</h1>Control Systems Lead<h1>Job Description Summary</h1><h1>Job Description</h1>C&amp;W Services is the industry leader in Integrated Maintenance Solutions providing service to more than 600 companies worldwide and is a sister company of Cushman &amp; Wakefield.C&amp;W Services offers:<ul> <li>Weekly Pay!</li> <li>Comprehensive Benefits that start on your first day!</li> <li>Advancement Opportunities!</li> <li>Training to work in a Cutting Edge Facility!</li> <li>A Safety First Culture!</li> </ul>About the Role:As a Control Systems Lead, you will lead service technicians on the team with maintaining, troubleshooting, and modifying Material Handling (MHE) controls systems equipment to ensure operational performance. You will support the Operations Maintenance team by designing solutions for difficult problems and managing projects. You will help train, and mentor service technicians and contract technicians.Responsibilities include, but are not limited to:<ul> <li>Promote a safe working environment by following all safety procedures</li> <li>Troubleshoot and modify software programs for material handling control systems, including PLC/PC controllers, Allen Bradley Controllogix and Compactlogix PLC platform utilizing RSLogix 5000 software package. Including Industrial networks such as Ethernet, ControlNet, DeviceNet, Profibus, AS-I, motor control systems, servo drives, frequency drives, and electrical distribution systems.</li> <li>Act as first level escalation support for the control system technician teams. Appropriately escalate downtime situations to vendors or headquarters for support to restore equipment operation.</li> <li>Apply subject matter expertise in material handling and electronic control systems to maximize building utilization of systems</li> <li>Monitor MHE metrics and partner with Controls Technicians and Mechanics to resolve equipment electrical problems that create performance deficiencies. Perform controls systems assessments to maintain and improve equipment reliability</li> <li>Partner with Facility Operations leadership, equipment vendors and parts suppliers to plan and coordinate new technology installations. Acting as the technical consultant for capital projects inside the building</li> <li>Communicate technical issues and project timelines with building leadership, operations and the maintenance team. Explain production impacts and work closely with operations and engineering to ensure a thorough understanding of impact to systems</li> <li>Develop training plans for Control Systems Technicians</li> </ul>Basic Qualifications:<ul> <li>Associates degree with a focus in in Electronic Technology or equivalent experience </li> <li>5+ years of experience with Motor Controls (motor starts, variable frequency drives, DC drives, and standard electrical components) </li> <li>5+ years of experience with programming HMI components</li> <li>5+ years of experience with Programmable Logic Controls (PLC) programs</li> <li>5+ year of experience with Robotics system components and controls</li> <li>3+ years with SCADA systems and KPI's</li> <li>Experiencing interpreting and modifying mechanical and electrical drawings</li> </ul>Preferred Qualifications:<ul> <li>Bachelor’s degree in Electrical Engineering or related field</li> <li>4+ years of experience in the Electrical fields, or in Control Systems development, troubleshooting and programming</li> <li>4+ years of experience supporting advanced automation controls systems maintenance and development</li> <li>3+ years of experience supporting a wide range of conveyors and sortation systems</li> <li>Leadership and project management experience</li> <li>Experience with ASRS systems and Computerized Maintenance Management Systems (CMMS)</li> </ul>PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.<ul> <li>Ability to reach overhead, kneel, squat, climb steps/ladders and frequently lift a maximum of 50 lbs. of equipment</li> <li>Ability to perform tasks wearing appropriate or required PPE, which may include but is not limited to hard hat, face mask, face shield, and composite toe shoes.</li> <li>Regularly required to crouch or bend and reach to install and move equipment</li> <li>Ability to move between departments, floors, and properties to facilitate work, averaging 6 to 12 miles per day</li> <li>Must be able to work in an environment with fluctuating temperatures</li> <li>Regularly required to type on a computer for 1-2 hours per day</li> </ul> Cushman &amp; Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $35.80 - $51.50C&amp;W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman &amp; Wakefield, please call the ADA line at 1-888-365-5406 or email <a href="#">HRServices@cushwake.com</a>. Please refer to the job title and job location when you contact us.INCO: “C&amp;W Services”

Cushman & Wakefield

Control Systems Lead

CBRE

Office Svcs Coordinator

Bruckner Truck Sales

Service Technician - Tulsa, OK

Broken Arrow Public Schools

Before and After Care Assistant

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: The Capital and Funding team is responsible for understanding, advising on, and optimizing the capital and funding requirements of Bank of America both at the top of the house and at the legal entity level. This understanding has to span the existing regulatory framework such as Basel 3 RWA under both advanced and standardized approaches and the liquidity coverage ratio (LCR), as well as pending regulations (e.g. fundamental review of the trading book - FRTB). Responsibilities: <ul> <li>Advise senior management about the current state of the financial resource and/or capital and funding related regulatory environment</li> <li>Responsibility for analyzing and presenting to management the allocation and drivers of capital, balance sheet and liquidity utilization</li> <li>Drive firm wide initiatives to improve financial metric reporting and optimization</li> <li>Developing and implementing financial resource management strategy to achieve revenue goals</li> <li>Advise business on financial resource and/or regulatory impact of specific transactions</li> <li>Review model logic to ensure assumptions reflect market dynamics</li> <li>Providing peer analysis, market color and generating optimization ideas</li> <li>Work with key stakeholders within Global Markets and partners (Finance, Treasury, Risk, Operations, Compliance) to deliver improved returns on financial resources</li> <li>Drive platform development with quantitative and technology teams, deliver tools to end user that enable improved financial performance, including transaction reviews and assessments</li> </ul> Skills: <ul> <li>Excellent analytical, quantitative and problem solving skills are required</li> <li>Technical skills to digest large data sets and deliver a concise story</li> <li>Previous experience with the firms risk and booking systems is preferential</li> <li>Good critical reading skills in order to digest regulation and understand business impact</li> <li>Attention to detail in reviewing calculator and model logic</li> <li>Ability to speak with senior trading staff about complex topics</li> <li>Demonstrate previous experience managing projects and governance routines</li> <li>Anticipating the financial resource requirement of trading businesses</li> <li>Preference for existing funding and liquidity management experience</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Bank of America

VP, GM Capital and Funding

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Summary: Global Information Security (GIS) is responsible for protecting bank information systems, confidential and proprietary data, and customer information. GIS develops the bank’s Information Security strategy and policy, manages the Information Security program, identifies and addresses vulnerabilities and operates a global security operations center that monitors, detects and responds to cybersecurity incidents. Within GIS, Identity and Access Management (IAM) is a security discipline that enables the right individuals to access the right resources at the right times and in the right context. IAM addresses the mission-critical need to ensure appropriate access to the resources across increasingly heterogeneous technology environments, and to meet increasingly rigorous compliance requirements. What you can expect in Identity &amp; Access Management: In today’s highly connected world, managing and securing the identity of users is essential to the safety and success of our workforce. The Identity &amp; Access Management (IAM) team works within Global Information Services (GIS) and in close participation with all other LOB teams as well as second and third line of defense partners. This role is highly visible and requires frequent interaction with senior management and key stakeholders. Are you passionate about the latest IT technologies and thrive in a fast-paced international environment? In a typical day, you may work with other team members on the book of work, operational concerns, or risk items. You will help overcome obstacles and maintain good relationships with key stakeholders across the bank to ensure timely and effective delivery. We offer you the opportunity to collaborate with passionate competent people, experts in their field. We thrive on being challenged and everything we do is anchored in managing risk for the bank. The Identity &amp; Access Management (IAM) Info Security Controls Specialist will analyze, strengthen, and secure the company's IAM systems and overall risk posture for Access Certifications and Governance. This role focuses on collaboration across all Lines of Business, CIO teams, to continuously improve the organization's access certification program. The Control Specialist will analyze controls to identify and document inefficiencies, and design/prioritize improvement opportunities to enable swift adherence. The role also will actively apply knowledge of laws, rules, regulations, and information security concepts (e.g., NIST, COBIT, ISO) to establish and maintain policies, validate alignment of processes and controls to requirements, report on adherence to policy requirements and maintain governance programs related to access certifications and revocation services. Job expectations include using data analytics, governance process management, and partnering with internal teams to verify policy compliance, identify gaps in coverage, and support remediation activities. Responsibilities: <ul> <li>Establish and maintain strong partnership with other Global Information Security (GIS) functions, Core Technology Infrastructure (CTI), Cyber Security Technology (CST), Third Party management, Global Compliance and Operations Risk (CGOR), internal audit, and external regulatory agencies. Provide audit and regulatory responses within the specified periods.</li> <li>Perform Quality Assurance activities to support Access Certification campaigns and control metrics.</li> <li>Support and monitor access reviews for completion in specific areas. Oversee and drive governance program for access security contact, support program mailbox inquiries, updating source of record, manage ARM ticketing queue, and maintaining program SharePoint site, documentation, and training.</li> <li>Provide education and documentation on Access Certification Awareness through instructor led sessions.</li> <li>Maintain access certification documentation, audit documentation, and training materials for the access certification services team.</li> <li>Drive Quality Assurance Governance for Access Certifications and Revocations</li> <li>Maintain exceptions to IAM Standard according to governance processes.</li> <li>Ensures Information Technology systems meet enterprise standards, adhere to applicable rules, laws, and regulations, and comply with appropriate risk appetite.</li> <li>Assist with Software Development Life Cycle (SDLC) and testing of application changes that impact access reviews with signoff prior to implementation.</li> <li>Building and maintaining ‘Break Glass’ processes enabling reusability and consistency of obtaining access certification data.</li> </ul> Required Qualifications: <ul> <li>5+ years relevant hands-on experience in identity and access certification related fields in a large and complex organization.</li> <li>3-5 years’ experience implementing IAM Cloud solutions, controls, and capabilities.</li> <li>Proficient in articulating facts and data-driven plans and ability to partner with stakeholders to implement intended solutions to drive risk reductions and adherence to relevant Access Certification requirements within IAM standards.</li> <li>Strong attention to detail, advanced analytical skills, and quality assurance experience.</li> <li>Excellent communication and presentation skills.</li> <li>Excellent organizational skills and be able to effectively prioritize multiple tasks.</li> <li>Proficient in data management which includes strong data analytical capabilities with advanced understanding of the collection and management of metadata.</li> <li>Experience with Tableau and SQL.</li> <li>Previous experience with access review tools like SailPoint, AZURE AD, ForgeRock Identity Platform, Oracle Access Management, and Cloud would be a plus.</li> </ul> This job will be open and accepting applications for a minimum of seven days from the date it was posted Shift:1st shift (United States of America) Hours Per Week: 40

Identity & Access Management (IAM) Access Certification Services Specialist

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! The Function The Client Outreach team are the front line unit who work with clients as part of meeting Know Your Client (KYC) periodic refresh and remediation requirements. We work in close collaboration with Global Corporate and Investment Bankers and Global Markets Sales to support the Bank’s global regulatory and policy requirements as it relates Client Due Diligence (CDD) documentation collection, with support from Operations and Global Financial Crimes Risk teams. The team identifies and develops client connections, engages client representatives to obtain KYC documentation, and acts as a coordination point for resolving issues/challenges with respect to client and country specific documentation requirements in a timely manner. In addition to the ongoing document engagement, individuals within the team keep abreast of global regulatory change that could influence processes, and identify opportunities that enhance the client experience. The Role The KYC Client Outreach Specialist (COS) teams serve as the Front Line Unit engaging with clients across business sectors and regions to meet KYC requirements for periodic refreshes in a timely manner. Role Responsibilities <ul> <li>Outreach to clients requesting and collecting KYC documentation</li> <li>Serve as the key point of contact for Clients as well as Bankers, Operations, Risk and other internal functions</li> <li>Ensure respective KYC client portfolios are covered across business and regions and adhere to internal governance routines within the FLU and those governed by support partners</li> <li>Monitor and understand the risks and impacts of non compliance with KYC processes, including restrictions, closures and associated business growth impacts</li> <li>Gather client feedback on policy, requirements and/or jurisdictional nuances where given to help improve the Bank’s processes</li> <li>Raise process issues and improvements that collectively help our clients</li> <li>Partner with colleagues in Banking, Sales, FLU COOs, FLU Change, FLU Business Controls, Operations, and other groups as needed</li> <li>Review clients for appropriate activity and liaise with Bankers on whether relationships with specific entities should continue</li> <li>Support the Outreach of both periodic refreshes as well as remediation and associated programs</li> <li>Support the Outreach of jurisdictionally or regionally stringent requirements where needed</li> <li>Ensure timely collection of client required documentation, including follow ups where needed</li> <li>Ensure voice of the client is heard while adhering to policies, laws, rules and regulations</li> <li>Ensure performance metrics are met and any exceptions are resolved within required timeframes</li> <li>Master customer due diligence (CDD) requirements and guide clients as needed to comply</li> <li>Support the collection of enhanced customer due diligence (ECDD) requirements and guide clients as needed to comply</li> <li>Adhere to bank privacy policies in securing non-public information obtained as part of KYC activities</li> <li>Embrace a collaborative and output oriented culture</li> </ul> Required Skills <ul> <li>Bachelor's degree or equivalent work experience</li> <li>4+ years experience in a client facing role within the financial services or a related industry</li> <li>Preferred: Certified Anti-Money Laundering Specialist (“CAMS”)</li> <li>Knowledge of AML CDD policy and standards, industry practices in AML CDD, including legal entities in global jurisdictions</li> <li>Must demonstrate a strong client focus</li> <li>Excellent interpersonal skills for motivation, collaboration and encouragement</li> <li>Professional Demeanor: Demonstrating patience, composure, and positive attitude.</li> <li>Problem Solving and Decision Making Skills: Thinking analytically, using diverse research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems.</li> <li>Flexibility and Adeptness: Handling multiple projects and daily tasks adjust to a changing environment adept to new approaches that improve overall work efficiency and effectiveness.</li> <li>Initiative: Identify process improvements, demonstrate a "self-starter" behavior and a willingness to help others, and show potential to require minimal supervision.</li> <li>Strong organizational skills and ability to prioritize and manage competing priorities with excellent attention to detail</li> <li>Excellent proficiency using Microsoft office products, particularly Microsoft PowerPoint, Excel, Word</li> </ul>

Assistant Vice President / Vice President, Senior Client Outreach Specialist, GCIB KYC Outreach, India

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for connecting clients with the breadth of solutions that the bank offers to help achieve financial goals. Key responsibilities include balancing service requests and sales opportunities, providing subject matter expertise on financial solutions, asking clients probing questions to understand life and financial goals, and pairing new solutions and services to meet client needs. Responsibilities: <ul> <li>Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs</li> <li>Responds to customer inquiries and concerns, creating customized solutions</li> <li>Sells and fulfills banking products including checking and savings accounts, credit cards, Certificate of Deposits (CDs), Individual Retirement Accounts (IRAs), and loans</li> <li>Identifies client needs for licensed sales functions, making referrals to Line of Business partners</li> <li>Quotes rates, terms, and programs for banking solutions</li> <li>Manages risk in every business, product, and service transaction leveraging available tools</li> </ul> Skills: <ul> <li>Attention to Detail</li> <li>Client Solutions Advisory</li> <li>Customer and Client Focus</li> <li>Interpret Relevant Laws, Rules, and Regulations</li> <li>Adaptability</li> <li>Client Experience Branding</li> <li>Customer Service Management</li> <li>Issue Management</li> <li>Problem Solving</li> <li>Active Listening</li> <li>Business Development</li> <li>Consulting</li> <li>Referral Identification</li> <li>Research</li> </ul> Required skills: • Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives • Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and showing empathy • Is curious, has a growth mindset and is comfortable receiving ongoing performance feedback and coaching • Enjoys ongoing change and learning new technology/processes • Has an intermediate level of proficiency with computers Desired skills • Experience in financial services • Experience in sales, cross-selling, upselling or referring products • Experience working in an inbound or outbound contact center (phone, chat and or video) • Experience working as a Personal Banker managing high client volume Training/Start Date: 7/7/2025 Training Schedule: Monday-Friday 9:00am-5:30pm Shift:2nd shift (United States of America) Hours Per Week: 40

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