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Job Description: Job Title: Senior Service Specialist Corporate Title: Officer Location: Bromley Company Overview: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Location Overview: Join our bustling Bromley office, situated in one of London’s greenest boroughs. Here you’ll find plentiful and easy commuting routes, with central London just 15 minutes away by train. Role Description: We are seeking a Treasury Service Advisor to join an established team in Bromley. Working with our varied multi-national Large Corporate client base here in EMEA, you’ll help to support clients with their everyday banking, cash management and treasury services, building solid relationships and establishing yourself as a trusted advisor. This role offers a high level of visibility as you’ll work in conjunction with a number of other internal teams to provide seamless delivery to and build relationships with a variety of client stakeholders. Whether you’re already working within operational cash management, or servicing clients in a financial services environment and you have the passion to develop a career in wholesale banking then we’d love to hear from you. This role presents an exciting opportunity to grow your career with exposure to a variety of financial products, internal exposure to business and support stakeholders and expected year-on-year growth and expansion of the team, we can offer excellent development and the roles represents the ideal mobility opportunity. Responsibilities: • You will be supporting clients with all aspects of their treasury movements, managing expectations with regular updates. • Helping to form a cohesive industry team aligned to meet common goals and deliver a consistent service to all clients. • Front line support, navigating all internal partnerships and activities throughout the enquiry to deliver an accurate and timely service. • Form client relationships through regular verbal communication, understanding our client’s business and priorities. • Client advisory through analysis, identifying operational efficiencies, repair reduction and self-service opportunities. • Web EX and opportunities for face-to-face client meetings, delivering thorough, advisor service reviews. Promoting self-service opportunities and demand reduction. • Tailoring your service approach according to client needs in order to influence positive ‘client satisfaction’ survey responses. • Professionally resolve conflicts and barriers while appropriately escalating concerns that may jeopardise client experience. • Leveraging industry and product expertise to deepen client relationships and mitigate risk throughout the servicing process. • Partnering with Sales, Product, Operations, Technical Support and Fulfilment departments in order to provide a seamless delivery to the client. What we are looking for: • Experience in client service or client facing roles • Experience gained within financial services or investment banking. • An understanding of cash management and/or treasury products and clearings • Appetite to evolve and add to a continued excellence environment • The ability to travel to client visits • Excellent verbal and written communication skills • Influencing skills in order foster an optimum and timely resolution for the client Skills that will help: Fluency in a major European language in addition to English (written, reading and speaking). Benefits of working at Bank of America: UK • Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner • Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons • 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum • The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc. • Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services. • Access to an Employee Assistance Program for confidential support and help for everyday matters • Ability to donate to charities of your choice directly through payroll and the bank will match your contribution • Opportunity to access our Arts &amp; Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions. • Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community. Bank of America: Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Bank of America

Senior Service Specialist

Job Description: Company Overview At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Location Overview: Our London office is based just a stone’s throw from the magnificent St. Paul’s Cathedral on bustling King Edward Street. Here you’ll find modern workspaces and a state-of-the-art auditorium space. In addition, we’re proud to host an onsite restaurant that shares our commitment to sustainability by providing delicious seasonal menus which have been created with the planet in mind. Make sure to take time for yourself and head up to our rooftop terrace and take in the spectacular views across London. Finally, your physical wellness is well-catered for with our onsite gym facilities and medical centre. The team: The Global Markets Business Controls Office (BCO) is responsible for the creation, maintenance and oversight of a robust supervision and control infrastructure relating to non-financial risk, including but not limited to compliance with regulatory rules and guidance as well as operational controls in partnership with the business Front Line Unit (FLU). BCO is a global group with teams in many locations including New York, Charlotte, London, Paris, Hong Kong, Singapore and Tokyo providing control oversight to Sales, Trading, Electronic/Algorithmic and Research businesses across Global Markets in respect of regulatory and governance programs. Role Description: BCO has an open role for a Business Controls Officer to work within a global team of Business Controls specialists, focused on Equities. This position will require product knowledge to provide expertise to key aspects of the bank’s control framework in the FLU or 1st Line, including documenting operational incidents, identifying and resolving control gaps through raising and managing self-identified audit issues, providing support to Equities supervisors, working with BCO Trade Surveillance to resolve alerts and documenting the lineage between sales/traders and their supervisors among other things. Responsibilities: The successful candidate will report to the Head of UK &amp; CEEMEA Equities Business Controls Office. They will undertake the day-to-day development and/or enhancement of the controls framework focused on Equities. They will have a knowledge of trading, together with an understanding of controls and other Trading and Sales applicable regulations related to this asset class. This individual will work closely with the LOB supervisors and senior management/COOs and other support functions (e.g., Compliance, Enterprise Independent Testing (EIT), Risk, Operations and Technology, Legal, Audit and Human Resources). Their goal will be to ensure that the controls and supervisory framework is complete, keep up to date with changes within the organization and are compliant with applicable laws, rules and regulations, implementing industry best practices. What we are looking for: Candidates must be able to thrive in a fast-paced and high-pressure environment with primary responsibilities being to: <ul> <li>Work within a global team within the GM BCO function charged with providing expertise together with others, maintaining global transparency and consistency (where appropriate) of roles, processes and accountabilities, and enhance governance and associated documentation;</li> <li>Work with global GM BCO and internal stakeholders to identify control gaps, design, implement and track through SIAIs remedial actions to close and continue to improve conduct and culture within the business and wider organisation;</li> <li>Support the bank’s Trade Surveillance Framework in the FLU or 1st Line responsibilities, including design, implementation, parameter setting, regular reviews, venue coverage, data quality, alert dispositioning and investigations;</li> <li>Identify and resolve any gaps in the control framework;</li> <li>Provide BCO input into Enterprise and Global Markets policies and procedures;</li> <li>Represent Global Markets BCO at various committees, forums and meetings as required; and</li> <li>Act as an escalation point to BCO and local FLU leadership for any items that require escalation, awareness or approval.</li> </ul> Experience required: <ul> <li>Demonstrated industry experience within Global Markets and/or Support Functions;</li> <li>In-depth Equities product knowledge;</li> <li>Bachelor's degree or equivalent work experience;</li> <li>Understanding of Market Misconduct behaviors across Trading and Sales business;</li> <li>Ability to work collaboratively across multiple stakeholders and deliver results in a timely manner;</li> <li>Self-starter with ability to multitask and manage competing priorities, managing effectively in a dynamic environment;</li> <li>Excellent verbal and written communication skills with the ability to articulate complex concepts in a clear and concise manner;</li> <li>Attention to detail and high standard for quality work product;</li> <li>Commitment to provide timely and accurate guidance to FLU with strong ability to influence when needed;</li> <li>Inquisitive mindset and the ability to think creatively to solve problems and anticipate potential questions or issues;</li> <li>Effective time management and prioritization, strong multi-tasking abilities; and</li> <li>Excellent judgment in handling sensitive and confidential information;</li> </ul>

Associate/Vice President, Equities Business Control Officer

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.Great Place to Work® Top 100 Most Loved Workplace® Forbes Best-in-State EmployerLiability Desktop AdjusterJob Description Liability Adjusters Have a front row seat at the human side of insurance Job Location: Anywhere in the UK, hybrid working Job Type: Permanent Remuneration: Competitive salary taking into account skills, experience and qualifications We have a fantastic opportunity for Liability Adjusters to work anywhere in the UK. This is a technical, customer-facing role focused on investigating and handling property damage claims of differing values, working both independently and under referral. You will handle property claims for utility companies, using your skills to investigate and assess the claims, and instruct appropriate experts when needed. Soft skills and proactivity are important. With experience in claims, you will identify suspicious information, follow procedures to prevent fraud, and evaluate evidence. The client is very customer-focused. You will answer correspondence, handle calls, update clients, and maintain diary processes promptly and proactively. Experience with utility or wet peril claims is a plus but not required. Many colleagues work flexibly between the office and home, supporting a healthy work/life balance. The office offers bright, open spaces for collaboration and desk work, ideal for interacting with colleagues. The skills you will have when you apply: <ul><li>Excellent understanding of the claims process. </li></ul> <ul><li>Strong investigation skills and ability to evaluate evidence. </li></ul> <ul><li>Excellent communication skills and customer service skills. </li></ul> What we’ll give you for this role: Remuneration &amp; more <ul><li>Competitive salary taking into account skills, experience and qualifications </li></ul> <ul><li>A Self Invested Personal Pension Scheme (SIPP) </li></ul> <ul><li>Holiday allowance of 25 days plus bank holidays </li></ul> <ul><li>Flexible working from our office or your home </li></ul> Health &amp; support <ul><li>Private healthcare plan (including pre-existing conditions) </li></ul> <ul><li>Life assurance </li></ul> <ul><li>Employee assistance programme for employee wellbeing </li></ul> <ul><li>Group Income Protection </li></ul> Other benefits <ul><li>Voluntary flexible benefits – green car scheme, travel insurance, dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications </li></ul> <ul><li>Discounts on various products and services </li></ul> This isn't just a position, it's a pivotal role in shaping our industry At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education. Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry. Next steps for you: Think we'd be a great match? Apply now – we want to hear from you. As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation. After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person). Sedgwick is an Equal Opportunity Employer.The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

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