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<h3>Details </h3><ul> <li> Department: Clinical Professional Development</li> <li> Schedule: Fulltime, Monday thru Friday</li> <li> Hospital: Ascension St. John Owasso &amp; Ascension Jane Phillips</li> <li> Location: North Tulsa Metro Area</li> </ul><h3>Benefits </h3>Paid time off (PTO) Various health insurance options &amp; wellness plans Retirement benefits including employer match plans Long-term &amp; short-term disability Employee assistance programs (EAP) Parental leave &amp; adoption assistance Tuition reimbursement Ways to give back to your communityBenefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance and salary range at the time of the offer.<h3>Responsibilities </h3>Assess, plan, implement and evaluate educational activities related to nursing clinical areas across the continuum of care. Serves as a strategic consultant for nursing clinical performance initiatives to create, implement, and evaluate multi faceted competency-based programs, delivery mechanisms, and clinical performance.<ul> <li>Collaborate with leaders and staff to assess nursing educational needs and competencies.</li> <li>Develop, implement, and evaluate nursing and clinical educational plans/programs.</li> <li>Utilize methods, measurements, and toos to evaluate achievement of learning goals.</li> <li>Consult on the analysis, design, development, implementation, and evaluation of Nursing Professional Development (NPD) programs and performance processes that support core nursing and clinical competency across the organization.</li> <li>Manage performance and competency standards for inter-professional programs to support practice at the highest extent of licensure.</li> </ul><h3>Requirements </h3>Licensure / Certification / Registration:<ul> <li>BLS Provider obtained within 1 Month (30 days) of hire date or job transfer date required. American Heart Association or American Red Cross accepted.</li> <li>Registered Nurse credentialed from the Oklahoma Board of Nursing obtained prior to hire date or job transfer date required.</li> </ul>Education:<ul><li>Diploma from an accredited school/college of nursing</li></ul><h3>Why Join Our Team </h3>Ascension St. John has been serving Northeast Oklahoma with compassionate, personalized care since 1926. Join more than 7,000 associates and find a rewarding healthcare career at one of our 6 hospitals and numerous other sites of care. When you join our care teams, you join a team dedicated to providing spiritually centered, holistic care which sustains and improves the health of the communities we serve.Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.<h3>Equal Employment Opportunity Employer </h3>Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.For further information, view the <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">EEO Know Your Rights (English)</a> poster or <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf" target="_blank">EEO Know Your Rights (Spanish)</a> poster.As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.<a href="https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf" target="_blank">Pay Non-Discrimination Notice</a>Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.<h3>E-Verify Statement </h3>This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information. <a href="https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf" target="_blank">E-Verify</a>

Ascension

RN Educator - Perinatal Women's and Children's

<h3>Details </h3><ul> <li> Department: Surgical ICU</li> <li> Schedule: Full time, Days, 36 hours a week</li> <li> Hospital: Ascension St. John</li> <li> Location: Tulsa, OK</li> </ul>*Relocation assistant available!<h3>Benefits </h3>Paid time off (PTO) Various health insurance options &amp; wellness plans Retirement benefits including employer match plans Long-term &amp; short-term disability Employee assistance programs (EAP) Parental leave &amp; adoption assistance Tuition reimbursement Ways to give back to your community*Please note, benefits and benefits eligibility can vary by position, exclusions may apply for some roles (for example: Travel, PRN, Short-Term Option, etc.). Actual compensation offer will vary based upon role, education, experience, location, and qualifications. Connect with your Talent Advisor for additional specifics.<h3>Responsibilities </h3>Coordinate unit staffing and provide leadership while ensuring implementation of clinical objectives and quality patient care in assigned area.<ul> <li>Assign, direct, educate and monitor nursing and support staff during assigned shift. Contribute to or perform performance evaluations of staff.</li> <li>Assess daily patient care needs and develop and distribute patient care assignments, ensuring that population appropriate patient care is given.</li> <li>Evaluate the effectiveness of patient care and identify any issues that affect desired patient outcomes.</li> <li>Respond to complaints about patient care and manage through established channels.</li> <li>May provide input for hiring, training, directing, development and evaluating of staff.</li> </ul><h3>Requirements </h3>Licensure / Certification / Registration:<ul> <li>BLS Provider obtained within 1 Month (30 days) of hire date or job transfer date required. American Heart Association or American Red Cross accepted.</li> <li>Registered Nurse credentialed from the Oklahoma Board of Nursing obtained prior to hire date or job transfer date required.</li> </ul>Education:<ul><li>Required professional licensure/certification AND 1 year of cumulative job specific experience required.</li></ul><h3>Additional Preferences </h3>No additional preferences.<h3>Why Join Our Team </h3>Ascension St. John has been serving Northeast Oklahoma with compassionate, personalized care since 1926. Join more than 7,000 associates and find a rewarding healthcare career at one of our 6 hospitals and numerous other sites of care. When you join our care teams, you join a team dedicated to providing spiritually centered, holistic care which sustains and improves the health of the communities we serve.Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.<h3>Equal Employment Opportunity Employer </h3>Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.For further information, view the <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">EEO Know Your Rights (English)</a> poster or <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf" target="_blank">EEO Know Your Rights (Spanish)</a> poster.As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.<a href="https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf" target="_blank">Pay Non-Discrimination Notice</a>Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.<h3>E-Verify Statement </h3>This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information. <a href="https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf" target="_blank">E-Verify</a>

RN Charge - Surgical ICU

<h3>Details </h3><ul> <li> Department: Cardiopulmonary Unit</li> <li> Schedule: Full-time, Night Shift, 7pm-7am, 12hr shifts, 36hrs per week</li> <li> Hospital: Ascension St. John Medical Center</li> <li> Location: Tulsa, OK</li> </ul>*Relocation assistance available!<h3>Benefits </h3>Paid time off (PTO) Various health insurance options &amp; wellness plans Retirement benefits including employer match plans Long-term &amp; short-term disability Employee assistance programs (EAP) Parental leave &amp; adoption assistance Tuition reimbursement Ways to give back to your communityBenefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance and salary range at the time of the offer.<h3>Responsibilities </h3>Provide direct nursing care in accordance with established policies, procedures and protocols of the healthcare organization.<ul> <li>Implement and monitor patient care plans.</li> <li>Monitor, record and communicate patient condition as appropriate.</li> <li>Serve as a primary coordinator of all disciplines for well-coordinated patient care.</li> <li>Note and carry out physician and nursing orders.</li> <li>Assess and coordinate patient's discharge planning needs with members of the healthcare team.</li> </ul><h3>Requirements </h3>Licensure / Certification / Registration:<ul> <li>BLS Provider obtained within 1 Month (30 days) of hire date or job transfer date required. American Heart Association or American Red Cross accepted.</li> <li>Registered Nurse credentialed from the Oklahoma Board of Nursing required.</li> </ul>Education:<ul><li>Diploma from an accredited school/college of nursing OR Required professional licensure at time of hire.</li></ul><h3>Why Join Our Team </h3>Ascension St. John has been serving Northeast Oklahoma with compassionate, personalized care since 1926. Join more than 7,000 associates and find a rewarding healthcare career at one of our 6 hospitals and numerous other sites of care. When you join our care teams, you join a team dedicated to providing spiritually centered, holistic care which sustains and improves the health of the communities we serve.Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.<h3>Equal Employment Opportunity Employer </h3>Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.For further information, view the <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">EEO Know Your Rights (English)</a> poster or <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf" target="_blank">EEO Know Your Rights (Spanish)</a> poster.As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.<a href="https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf" target="_blank">Pay Non-Discrimination Notice</a>Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.<h3>E-Verify Statement </h3>This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information. <a href="https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf" target="_blank">E-Verify</a>

RN Registered Nurse - Cardiopulmonary Stepdown

Job Posting TitleNurse CoordinatorAgency452 MENTAL HEALTH AND SUBSTANCE ABUSE SERV.Supervisory OrganizationJob Posting End Date (Continuous if Blank)Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.Estimated Appointment End Date (Continuous if Blank)Full/Part-TimeFull timeJob TypeRegularCompensation$40.87Job Description NURSE COORDINATOR Join a team that CARES! Here at ODMHSAS, we believe in I.C.A.R.E. – Integrity, Compassion, Accountability, Respect, and Excellence. Our mission is to promote healthy communities and provide the highest quality care to enhance the well-being of all Oklahomans. We take that very seriously – because we care! About the Position: The TCBH Nursing Department is hiring for a Nurse Coordinator that would be responsible for the supervision and management of staff, program, and unit that provides direct health services. This includes responsibility for broad management issues in planning, organizing, and integrating various functions for which responsibility is assigned and directing assigned staff in meeting the goals and objectives of the program. Job Type/Salary: <ul><li>Open/Close dates: 5/14/25-Until filled </li></ul> <ul><li>Full-time </li></ul> <ul><li>Hourly rate: $40.87 </li></ul> <ul><li>$3.00/hr differentials when working evening, weekends and holidays; $5.00/hr night </li></ul> <ul><li>Primary Working Hours are 6:00am-6:30pm or 6:00pm-6:30am </li></ul> <ul><li>FLSA Status: Exempt </li></ul> <ul><li>Primary Work Location/Department: Tulsa Center for Behavioral Health–Nursing </li></ul> <ul><li>Vacancies: Multiple </li></ul> Minimum Qualifications and Experience: Education and Experience requirements at this level consist of possession of a valid permanent Oklahoma license as a registered nurse as approved by the Oklahoma Board of Nursing, or Registered Nurse License recognized by the Enhanced Nurse Licensure Compact (eNLC) and four years of professional nursing experience, two years of which must have been in a supervisory capacity and one additional year of professional nursing experience in a managerial or consultative capacity or providing consultation and educational services in a specialized field or program plus two additional years of professional nursing experience in an administrative capacity; or a bachelor’s degree in nursing and three years of professional nursing experience, two years of which must have been in a supervisory capacity and one additional year of professional nursing experience in a managerial or consultative capacity or providing consultation and educational services in a specialized field or program plus two additional years of professional nursing experience in an administrative capacity; or a master’s degree and two years of professional nursing experience in a supervisory capacity and one additional year of professional nursing experience in a managerial or consultative capacity or providing consultation and educational services in a specialized field or program plus two additional years of professional nursing experience in an administrative capacity. Special Requirements: <ul><li>Applicant must be able to pass an OSBI background check. </li></ul> <ul><li>Applicants must be willing and able to fulfill any job-related travel normally associated with this position and as such have a valid driver’s license. </li></ul> <ul><li>Upon a conditional offer of employment, Department of Mental Health and Substance Abuse Services applicants must submit to a physical examination and shall meet the physical examination requirements of occasionally lifting/carrying 50 pounds and able to push and pull a maximum force of 25 pounds. </li></ul> Great Reasons to Work with Us: ODMHSAS is proud to provide a comprehensive benefits package designed to support our employees and their dependents. Our benefits include: <ul><li>Generous state paid benefit allowance to help cover insurance premiums </li></ul> <ul><li>A wide choice of health insurance plans with no pre-existing condition exclusions or limitations </li></ul> <ul><li>Flexible spending accounts for health care expenses or dependent care </li></ul> <ul><li>Employee assistance programs and health and fitness programs </li></ul> <ul><li>11 paid holidays </li></ul> <ul><li>15 days of vacation and 15 days of sick leave the first year </li></ul> <ul><li>Retirement Savings Plan with a generous match </li></ul> <ul><li>Longevity Bonus for years of service </li></ul> <ul><li>Student Loan repayment options </li></ul> <ul><li>Training opportunities for CEU requirements </li></ul> About us: Tulsa Center for Behavioral Health (TCBH) provides a supportive, safe and welcoming environment in which an array of integrated therapeutic interventions promotes an improved quality of life for consumers and the community. TCBH serves individuals eighteen years of age or older who present in a mental health crisis with or without substance abuse and are determined medically stable. We will transition soon into our new 140,000 square foot, 106-bed hospital, slated for completion in 2026. This state of the art facility, the Oklahoma Psychiatric Care Center, will feature a 24-hour crisis response Urgent Recovery Center and will be situated in the OSU Academic Medical District, near the new VA Hospital and the OSU Medical Center in downtown Tulsa. Drug and Alcohol Pre-employment and Pre-placement Testing: Upon a conditional offer of employment, applicants for safety sensitive positions shall be required to submit to urinalysis to test for drugs. Appointment to a safety sensitive position shall be contingent upon a negative drug test result. THIS AGENCY REQUIRES COVERAGE 24 HOURS, 7 DAYS PER WEEK. WORK HOURS AND LOCATION MAY VARY DEPENDING ON BUSINESS NECESSITY. EMPLOYEES MAY BE REQUIRED TO WORK WEEKENDS AND OVERTIME. Reasonable accommodation to individuals with disabilities may be provided upon request. The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Equal Opportunity EmploymentThe State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.Current active State of Oklahoma employees must apply for open positions internally through the Workday <a href="https://www.myworkday.com/okgov/d/inst/13102!CK5mGhMKBggDEMenAhIJCgcI1Q0Q9awD*hhchkxIfQMo~/cacheable-task/2998$46522.htmld" target="_blank">Jobs Hub</a>.

State of Oklahoma

Nurse Coordinator

<h2 id="jobDescriptionHeading"> Job Description </h2> Overview Join our team as a day shift, PRN, Cardiovascular Surgical Tech (CVOR CST) In-House Traveler in Tulsa, OK. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better <ul> <li>Thrive: We empower our team with career growth opportunities and resources that support your wellness, education, and financial well-being. </li> <li>People-First: We prioritize your well-being with a supportive, inclusive culture where you are valued and cared for. </li> <li>Make Healthcare Better: We use advanced technology to support our team and enhance patient care. </li> </ul> Get to Know Your Team: <ul><li>Hillcrest Medical Center is a 656-bed hospital that includes The Alexander Burn Center, The Peggy V. Helmerich Women’s Health Center, Kaiser Rehabilitation Center, the latest technology for the treatment of cancer, and the Oklahoma Heart Institute.</li></ul> Responsibilities <ul> <li>Commit up to a 12 consecutive week assignment of a minimum of 36 hours per week or 72 hours per pay period. </li> <li>Responsible for activities of patient care which involve basic knowledge of sterile technique, sterilization procedures, principles of surgical procedures, knowledge of anatomy and physiology, use and care of surgical instruments and equipment, actions and use of anesthetic agents</li> <li>Assist the Registered Nurse CV Coordinator in CV-specific processes as needed </li> <li>Follow Universal Precaution Guidelines, including but not limited to time-out and safety measures</li> <li>Provide effective turnover for CV surgeries and helps keep the CV operating rooms clean, including maintaining inventory</li> </ul> Qualifications Job Requirements: <ul> <li>Current and unrestricted Certified Surgical Technologist certification from the NBSTSA.</li> <li>Active BLS certification.</li> <li>One-year recent (within the last 2 years) CVOR experience.</li> </ul>

Hillcrest Medical Center

Cardiovascular Surgical Tech / In House Traveler

Hillcrest Healthcare System

Court Appointed Special Advocates (CASA)

FT Advocate Supervisor

<h2 id="jobDescriptionHeading"> Job Description </h2> Overview You may be eligible for a sign on bonus of up to $11,000. You may also be eligible for relocation assistance. Join our team as a day shift, full-time, Intermediate Care Stepdown (SDU) Registered Nurse in Tulsa, OK. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better <ul> <li> Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being. </li> <li>People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.</li> <li>Make Healthcare Better: We use advanced technology to support our team and enhance patient care.</li> </ul> Get to Know Your Team: <ul><li>Hillcrest Medical Center is a 656-bed hospital that includes The Alexander Burn Center, The Peggy V. Helmerich Women’s Health Center, Kaiser Rehabilitation Center, the latest technology for the treatment of cancer, and the Oklahoma Heart Institute.</li></ul> Responsibilities <ul> <li>Individuals within this job classification are accountable for assessing, planning, implementing, evaluating and documenting care activities in accordance with HHS standards in order to deliver efficient, effective and quality patient care.</li> <li> The Registered Nurse (RN) must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served on the assigned unit. </li> <li>This individual must demonstrate knowledge of the principles of growth and development over the life span, possess the ability to assess data reflective of the patient’s status, interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs. </li> <li>The RN is to plan for the provision of patient care including the development, modification and implementation of the plan of care in accordance with HHS standards in order to deliver efficient, effective and quality patient care as described in the Patient Care policies and procedures. </li> <li>He/she is expected to adhere to and abide by the rules and regulations set forth by the Oklahoma Nursing Practice Act.</li> </ul> Qualifications Job Requirements: <ul> <li>ADN required</li> <li>Current valid OK or Multistate RN License</li> <li>Current BLS certification</li> </ul> Preferred Job Requirements: <ul> <li> BSN preferred</li> <li>Minimum of 1+ years’ experience as an RN in a hospital setting preferred</li> </ul>

Registered Nurse / RN IMC Stepdown

<h2 id="jobDescriptionHeading"> Job Description </h2> Overview Join our team as a day shift, PRN Nuclear Medicine Technologist in Tulsa, OK. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better <ul> <li> Thrive: We empower our team with career growth opportunities and resources that support your wellness, education, and financial well-being. </li> <li> People-First: We prioritize your well-being with a supportive, inclusive culture where you are valued and cared for. </li> <li> Make Healthcare Better: We use advanced technology to support our team and enhance patient care. </li> </ul> Get to Know Your Team: <ul><li>Hillcrest Medical Center is a 656-bed hospital that includes The Alexander Burn Center, The Peggy V. Helmerich Women’s Health Center, Kaiser Rehabilitation Center, the latest technology for the treatment of cancer, and the Oklahoma Heart Institute.</li></ul> Responsibilities <ul> <li>Coordinate radiopharmaceuticals for patient procedures.</li> <li>Administer radiopharmaceuticals and medications for patient imaging and therapeutic procedures.</li> <li>Explain the imaging procedure to patients.</li> <li>Must maintain a high standard of imaging and positioning to acquire a quality scan. </li> <li>Be able to demonstrate proficiency in operating the PACS Computer System. </li> <li>Assist with other activities as deemed necessary for the operation of the department.</li> </ul> Qualifications Job Requirements: <ul> <li> Must be registered with the American Registry of Radiologic Technology (A.R.R.T.) with advanced certification in Nuclear Medicine or the Nuclear Medicine Technology Certification Board (N.M.T.C.B.) or be a graduate of an approved School of Nuclear Medicine Technology and be registry eligible.<ul><li>If registry eligible upon hire, you must become registered within one year of employment and maintain registry while employed.</li></ul> </li> <li>Must be available for 24-hour call back with a 60-minute response time.</li> </ul>

Nuclear Medicine Technologist

<h2 id="who-we-are">Who we are</h2> <h3 id="about-stripe">About Stripe</h3> Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. <h3 id="about-the-team">About the team</h3> The Incident Ops team is a global 24/7 team responsible for driving incident response and management from detection to resolution. Stripe is proud of its five 9s reliability and this team is at the forefront of ensuring we keep it that way - working hand-in-hand with Reliability Eng and across the Tech Org. This team of incident response managers (IRM) is defined by our sense of ownership and how we drive incidents to resolution - marshaling the necessary cross-functional resources to respond to and resolve service outages, critical bugs, security attacks and anything that significantly impacts the users of our products. The team is user-first and ensures appropriate external communications from Stripe and senior management to keep our users informed of disruption to their experience of Stripe. The team is skilled in communications, incident handling and technical adeptness as incidents can arise from anywhere and cut across products and orgs in Stripe. <h2 id="what-youll-do">What you’ll do</h2> This position entails leading and optimizing Stripe's incident management processes and automation, ensuring efficiency and adherence to stringent incident response metrics. As the head of the incident response team, you will establish and maintain a best-in-class incident response framework, upholding the reliability standards expected of Stripe. Responsibilities include but are not limited to incident classification, escalation, and notification management, along with accountability for key incident response metrics (TTx). You will generate actionable insights to drive continuous improvement, collaborating with engineering leadership to refine incident detection, response, user communication, and tooling efficacy. Leadership and development of a highly effective 24/7 global incident response management team, characterized by urgency, programmatic ownership of incidents and communications, and the capacity to engage engineering teams, are crucial. Additionally, you will manage incident communications across multiple channels for executive and end-user audiences, and identify automation opportunities to streamline incident response workflows, thereby safeguarding users and minimizing disruption to their operations. <h3 id="responsibilities">Responsibilities</h3> <ul> <li>Lead the global 24/7 team of regional managers and incident response managers with ability to be hands-on and support frontline on-call with speed, cross-functional collaboration and escalation </li> <li>Develop and own Stripe's incident response and management strategy and cross-functional roadmap, ensuring it aligns with the company's reputation for reliability. </li> <li>Spearhead and manage Stripe's AI-First strategy for automation of incident response workflows, partnering with the engineering team to implement required tooling enhancements. </li> <li>Enhance Stripe's incident response by leading and implementing improvements derived from analyzing user-facing incidents and extracting actionable insights and learnings. </li> <li>Collaborate closely with executive leadership, engineering, and operations teams to lead significant programs and reshape workflows and metrics concerning reliability and incident operations. </li> <li>Manage relevant TTx metrics, particularly those related to communication and escalation. Collaborate with engineering leadership to implement necessary improvements for each metric. </li> <li>Develop user-focused metrics and data to guide Stripe's incident response, reliability strategy, and user communications (including RCAs), ensuring impactful decision-making. </li> </ul> <h2 id="who-you-are">Who you are</h2> We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. <h3 id="minimum-requirements">Minimum requirements</h3> <ul> <li>10+ years of management experience, including 4+ years of experience managing managers with a proven record in building, growing and transforming teams. </li> <li>Extensive experience (8+ years) leading incident response for complex, large-scale distributed services with high SLOs/SLAs, coupled with deep expertise in crisis management. </li> <li>Demonstrated ability to lead, influence other leaders and deliver complex strategic projects involving multiple stakeholders </li> <li>Strong analytical skills, and the ability to use data to drive business decisions </li> <li>Possesses proficiency in basic incident troubleshooting and a reasonable understanding of system architecture. Fluent in using SQL, Splunk, or similar query languages. </li> <li>Exceptional communication abilities, capable of adapting incident updates for diverse audiences (executives, external users, internal teams). </li> <li>Affinity for a fast paced work environment, crafting strategic and rapid fixes to high intensity problems with a keen eye for detail and a high bar for quality </li> <li>Comfort navigating ambiguity, while identifying areas for process improvement and establishing best practices </li> </ul> <h3 id="preferred-qualifications">Preferred qualifications</h3> <ul> <li>Experience managing geographically dispersed teams </li> <li>Experience using infrastructure and application monitoring tools such as Prometheus, Sentry and others </li> <li>Experience in incident response at a high-growth technology company, preferably within the payments or e-commerce sectors. </li> <li>Proven ability to apply Agentic and Generative AI to revolutionize incident response, coupled with a strong grasp of current industry trends in the incident response domain. </li> <li>Demonstrated history of driving engineering and process enhancements to improve incident response efficiency within a rapidly expanding technology organization. </li> </ul> A remote location, in most cases, is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently or plan to live. The annual US base salary range for this role is $236,700 - $355,100. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. Remote locations Remote in United States Team Infrastructure &amp; Corporate Tech Job type Full time <a href="#"> Apply for this role </a>

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