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Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Job Description: This job is responsible for resolving research and adjustment inquiries within the bank's practices and procedures. Key responsibilities include maintaining internal operational and financial controls and ensuring that they are observed for all assigned cases. Job expectations include ensuring that all cases are resolved in compliance with industry regulations and bank procedures, integrity levels of the department's case management system, and financial controls, and escalating matters or issues to leadership to ensure minimum risk occurs. The Research and Adjustments Representative II role is an in office position that is responsible for receiving and sorting incoming mail, scanning mail and getting it the appropriate team, processing payments, extensive account research and completing maintenance on delinquent and/or charged off Business Lending, Deposit and Consumer Vehicle Lending products. This role requires advanced account review and problem solving skills. Primary responsibilities include loss mitigation of delinquent or charged accounts. Navigates a computerized data entry system and other relevant applications. They understand account terms, regulatory and compliance requirements that apply to the process and are able to work within these guidelines. Also, must adhere to internal operational and financial controls and ensures that they are observed for all assigned cases. May provide support to and training to other researchers within the department. Schedule: Monday – Friday, 7:30 – 4:00pm Responsibilities: <ul> <li>Works on daily incoming exceptions and maintains aged exceptions to a minimum</li> <li>Enters daily entries through internet based applications</li> <li>Performs routine or complex account maintenance depending on client account type</li> <li>Maintains high-volume portfolios</li> <li>Investigates and resolves issues and requests</li> </ul> Required Qualifications: <ul> <li>Self-motivated and goal oriented</li> <li>Ability to adapt quickly to changes in the environment</li> <li>Must be detail oriented, an independent thinker, and able to handle multiple tasks concurrently</li> <li>Must be able to work in a team environment</li> <li>Ability to navigate multiple computer systems</li> <li>Ability to think critically and use sound judgement in decision making</li> <li>Analytical and problem resolution skills</li> </ul> Desired Qualifications: <ul> <li>Previous Collections or Recovery experience</li> <li>College degree or commensurate work experience preferred</li> <li>Knowledge of Deposit and Card/Loan systems</li> </ul> Skills: <ul> <li>Attention to Detail</li> <li>Customer and Client Focus</li> <li>Pipeline Management</li> <li>Research</li> <li>Critical Thinking</li> <li>Decision Making</li> <li>Problem Solving</li> <li>Written Communications</li> <li>Adaptability</li> <li>Collaboration</li> <li>Risk Management</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Bank of America

Research & Adjustments Representative II - Offset

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: The PCLS team is primarily responsible for the tracking and clearing of documentation related to collateral supporting GWIM Credit. The team reviews and is involved with various processes related to the supported collateral. In addition, the PCLS will work closely with Client and Credit Teams to clear document exceptions. Job Responsible for : <ul> <li>Collaborating with our business partners with Credit and Operations to ensure proper engagements.</li> <li>Monitors collateral/documentation exceptions reports for the receipt of trailing loan documentation.</li> <li>Actively research various internal and external applications/websites for various collateral jurisdictional documents</li> <li>Prepares Secured Based Lending documents for the addition and deletion of investment accounts.</li> <li>Partners with Credit Managers and Client Teams to resolve outstanding exceptions.</li> </ul> Required Skills: <ul> <li>Solid understanding of loan documentation required to perfect the Bank’s security possession.</li> <li>Thorough attention to detail, ability to multi-task, and ability to function independently.</li> <li>Ability to multitask and meet deadlines in a fast-paced environment.</li> <li>Strong verbal and written communication skills.</li> <li>Work effectively with business partners and clients toward a common goal.</li> <li>Strong PC skills including WORD and EXCEL</li> </ul> Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift:1st shift (United States of America) Hours Per Week: 40

Post Closing Loan Specialist

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for supporting all client needs including discussions and/or activities. Key responsibilities include monitoring and executing tasks required to fulfill the client service plan and meet day-to-day inquiries from the client. Job expectations include managing the execution of client service activities such as initiating and monitoring account opening and asset transfers, handling client inquiries, and coordinating with specialists and service centers to deliver an integrated service experience to the client. Responsibilities: <ul> <li>Responsible for providing administrative and analytical support to Portfolio Manager(s)</li> <li>Provides support for completing activities such as investment action plans, new account reviews, and other proactive account Reg. 9 reviews</li> <li>Supports and facilitates personal and non-personal client requests related to banking, credit, and investment products to achieve Private Bank client experience standards, including fulfillment of client needs and expectations across all products</li> <li>Partners with their team to coordinate with specialists, including trust, family office, investments, and custody officers, as well as centralized service centers to deliver an integrated service experience to the client including identifying and resolving client issues in an effective and timely manner</li> <li>Adheres to the Private Bank and Enterprise risk framework and complies with regulatory and legal requirements, while assisting with the Private Bank client management process and servicing accounts and portfolios</li> </ul> Qualifications: <ul> <li>Minimum of 1 year of experience with a financial institution focusing on client service and sales</li> <li>High net worth client service and sales experience desired</li> <li>BS/BA degree in Business, Finance or Economics desired</li> </ul> Skills: Account Management Attention to Detail Collaboration Recording/Organizing Information Written Communications Active Listening Adaptability Customer and Client Focus Issue Management Prioritization Critical Thinking Customer Experience Improvement Decision Making Pipeline Management Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent For internal employees; participation in a work from home posture does not make you ineligible to post. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Shift:1st shift (United States of America) Hours Per Week: 40

Private Bank Associate - Investments

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for providing payment processing solutions to small business clients primarily through 1:1 partnerships with assigned group of small business specialists, financial centers, and other internal partners. Key responsibilities include consulting with small business clients to understand their priorities and provide solutions that meet their business needs with a focus on more complex opportunities and solutions. Job expectations include having an awareness of merchant payment processing solutions, pricing, software, gateways, and security. Additionally, this job requires prospecting for existing clients with merchant services needs. Responsibilities: <ul> <li>Leverages consultative sales process and knowledge of healthcare, retail, restaurant, and business to business industries to identify clients' business needs</li> <li>Recommends solutions that meet clients' needs with a focus on more complex opportunities and solutions</li> <li>Drives toward sales and revenue goals while balancing operational excellence, risk management, and client experience expectations, maintaining accurate records and adhering to Service Level Agreements</li> <li>Builds meaningful relationships and collaborates with internal partners to provide subject matter expertise on merchant payment processing pricing, software, gateways, and security</li> <li>Identifies opportunities proactively and develops a pipeline for sales opportunities with internal partners and clients</li> <li>Acts as a champion for clients by connecting expertise across the company to help them achieve their goals</li> <li>Establishes relationships with associations, centers of influence, and vendor partners and adapts to an ever changing payment processing environment</li> <li>Independently identify sales opportunities from the bank’s portfolio of clients</li> </ul> Skills: <ul> <li>Client Experience Branding</li> <li>Client Solutions Advisory</li> <li>Customer and Client Focus</li> <li>Payment Processing</li> <li>Pipeline Management</li> <li>Consulting</li> <li>Credit Documentation Requirements</li> <li>Oral Communications</li> <li>Referral Management</li> <li>Financial Analysis</li> <li>Prospecting</li> <li>Written Communications</li> <li>Interpret Relevant Laws, Rules, and Regulations</li> <li>Complaints Management</li> </ul> Required Qualifications: <ul> <li>Customer focus</li> <li>Prospecting and referral sales</li> <li>Consultative sales</li> <li>Pipeline management</li> <li>Time management</li> <li>Technical expertise</li> <li>Relationship building</li> <li>Oral &amp; Written communication</li> <li>Problem solving</li> <li>Teamwork</li> <li>Presentation skills</li> <li>2+ years of sales experience</li> </ul> Desired Qualifications: <ul> <li>Merchant products and solutions</li> <li>Industry business acumen</li> <li>Multi-lingual ability is a plus</li> </ul> Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift:1st shift (United States of America) Hours Per Week: 40

Merchant Consultant - Manhattan Market

Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview* KYC team ensures an environment where particular client is complying with the CDD (Client Due Diligence)guidelines. They perform the checks on the population managed by On-boarding teams globally and are responsible to have most updated documentation / information updated for clients maintaining relationship with Bank of America Job Description* The purpose of the job is to report and analyze data around completeness and accuracy of the “Know Your Customer” data and information that is collected on our clients and to ensure compliance with Anti-Money Laundering policies and procedures. In addition, this job is to insure that the proper Risk related activities are preformed based on the analysis of that client data and in accordance with AML policies. This information is critical in our efforts to comply with internal risk avoidance efforts and external compliance requirements. Responsibilities* Use Customer Identification Program (CIP)-Customer Due Diligence CDD procedures, existing and newly self-sourced documents and data in the system of record (SOR), to perform Document Gap Analysis (DGA) to identify all documents/requirements needed to Refresh client Update the requirement with results of DGA and capture outstanding information / documents required from client owner or client Co ordinate with Client Outreach Specialist (COS), client owner or client owner delegate for client Outreach Engage outreach employee when additional clarification on satisfying requirements is requested, and follow- up when requirements are not received Review client documents for accuracy &amp; completeness to ensure they satisfy KYC requirements per the jurisdiction &amp; business type Execute Enhanced Due Diligence (EDD) on high risk client types- Money Service Businesses (MSB)s, Third Party Payment Processors (TPPP), Correspondent Banks, Casinos, Banknotes, and Charities and Non-Governmental Organizations (CNGO): Manage client clarifications. Review procedures or standards regarding issues from client responses in order to resolve Work with the regional stakeholders confirming Laws, Rules, and Regulation (LRR) impact for the business, products, clients and/or processes Requirements* Education* Graduate any stream Certifications If Any AML certification desired Experience Range* 4 - 6+ years Foundational skills* Knowledge on AML KYC &amp; basics of Client due diligence Knowledge on Banking &amp; markets Basic Understanding of Enhanced due diligence Strong Communication Skills Good Email Writing Skills Desired skills Familiarity with Global Banking and market products an advantage Knowledgeable of regulatory environment, risk framework, policies &amp; standards. Technical skills in excel Work Timings* 12:30 to 09:30 PM Job Location* Gurugram

Team Leader

Job Description: Job Title: Global Mobility Advisor Corporate Title: VP Location: Camberley At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Location Overview: Our office in Camberley, Surrey is conveniently situated to the south west of central London, perfectly placed for people commuting on the M3, M25 and M4, making it easy to get from Hampshire, Berkshire, London and beyond. We also run a morning and afternoon shuttle car service to the office, from both Farnborough Main and Camberley train stations. The Team: Global Mobility is a specialist function in Global Human Resources (GHR) and manages the Bank’s international assignments and global transfers. It owns the global mobility programs, the relocation, tax and immigration vendor relationships, the system and processes related to the bank’s mobile population of approximately 400 employees in 40+ locations and 700 moves annually. This is an established team with a presence in New York, Charlotte, London/Camberley and Hong Kong. The Global Mobility team partners with the Line of Business HR partners, as well as Finance, Corporate Tax, Compensation and Benefits, Pay Services Delivery, Legal and Talent Acquisition functions to ensure operational excellence and support to the bank’s mobile employees. Responsibilities: <ul> <li>Provide consultative end-to-end relocation and assignment services for permanent transfers and assignments into EMEA, including immigration and tax related implications of mobility.</li> <li>Manage relationships with other stakeholders within the business (payroll, Corporate tax, Benefits, TA and HR) to provide a seamless global service.</li> <li>Provide program recommendations and guidance to LOB partners based on facts and business circumstances to enable decision making within the business.</li> <li>Facilitate due diligence with corporate functions and advise LOBs on assignment/transfer structure (e.g., social tax set-up, timing of transfer, tax residency status and impact of inter-company re-charges).</li> <li>Present assignment terms, conditions and processes to assignees, including explanation and proactive management of the impact of legislative changes on the mobile population.</li> <li>Act as primary point of contact for assignee and HR partners in designated business units during all the phases of the assignment life cycle.</li> <li>Ensure that Global Mobility programs are compliant with relevant legislative requirements.</li> <li>Support with EMEA tax and payroll reporting for the GM population including STBV reporting, tax audits and certificates of coverage.</li> <li>Partner with Global Mobility advisors across regions to ensure seamless and consistent advice.</li> </ul> What we’re looking for: <ul> <li>Experience in Global Mobility, ideally with specialization in GM tax and payroll.</li> <li>Experience in managing third party vendors (immigration, tax, relocation services)</li> <li>Strong project management skills, with acute attention to details and the ability to prioritize work and meet deadlines.</li> <li>Excellent communication skills both verbal and written; ability to articulate complex concepts to a non-specialist audience.</li> </ul> Skills that will help: <ul> <li>Highly organized and numerate and is comfortable with high-volume/ fast-paced transactions.</li> <li>Proactive and focused on continuous improvement.</li> <li>International experience; accustomed to work in a global team across time zones.</li> <li>Proficient with Microsoft office products (Outlook, Excel, PowerPoint)</li> </ul> Benefits of working at Bank of America: UK <ul> <li>Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner</li> <li>Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons</li> <li>20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum</li> <li>The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.</li> <li>Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.</li> <li>Access to an Employee Assistance Program for confidential support and help for everyday matters</li> <li>Ability to donate to charities of your choice directly through payroll and the bank will match your contribution</li> <li>Opportunity to access our Arts &amp; Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions.</li> <li>Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.</li> </ul> Bank of America: Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.

Global Mobility Advisor

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for serving as the first point of contact for financial center clients, helping to uncover personal banking needs of both individual and small business clients, offering appropriate solutions, and connecting clients to specialists. Key responsibilities include deepening client relationships through platform services, supporting clients with self-service or transactional activities, and providing exceptional client care. Job expectations include proactively connecting with clients through outbound calls and conducting consistent follow-up routines. Responsibilities: <ul> <li>Partners with teams to provide financial center clients with both consumer and small business solutions, services, and strategies when uncovering personal banking needs and helping clients navigate their unique life priorities</li> <li>Assists, educates, and trains clients on conducting simple transactions through self-service technologies</li> <li>Leverages available resources, technologies, and processes to optimize the client experience and deliver operational excellence and accuracy</li> <li>Adheres to established processes, laws, and guidelines in performing day-to-day activities, such as opening accounts, account maintenance, and Digital Assisted Shopping</li> <li>Manages client interactions by taking the best course of action for the bank and its clients and abiding by all regulatory requirements</li> </ul> Skills: <ul> <li>Active Listening</li> <li>Business Acumen</li> <li>Customer and Client Focus</li> <li>Oral Communications</li> <li>Problem Solving</li> <li>Account Management</li> <li>Client Experience Branding</li> <li>Client Management</li> <li>Client Solutions Advisory</li> <li>Relationship Building</li> <li>Business Development</li> <li>Pipeline Management</li> <li>Prospecting</li> <li>Referral Identification</li> <li>Referral Management</li> </ul> Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift:1st shift (United States of America) Hours Per Week: 40

Senior Banker - Bilingual Spanish Language Required

Job Description: The candidate would support the US Economics team in analyzing, forecasting and communicating house views. This job will involve working with large data sets, taking ownership of coverage of certain sectors of the economy, helping to run macro models and assisting senior economists in the team with research projects. The candidate will also assist in compiling regular daily and weekly reports. There will be interaction with the sales force and traders, with some time spent sitting on the trading floor to analyze economic and Federal Reserve releases. This job also requires initiative and independent judgment to proactively generate and execute research ideas, and respond to internal (sales force and traders) and external client questions and requests. Responsibilities <ul> <li>Write regular reports on economic events and their impact on the market</li> <li>Write thought pieces on broader macroeconomic issues</li> <li>Take over primary coverage of key sectors of the US economy</li> <li>Work with Senior Analysts to develop key themes</li> <li>Assist Senior Analysts in creating and updating presentation materials for client meetings and events</li> <li>Develop databases integral to different research products</li> <li>Seek out new, value-added, and/or unusual sources of information</li> <li>Leverage our robust internal data set</li> </ul> Requirements <ul> <li>PhD-level coursework in economics. PhD preferred but not required</li> <li>1-2 years of relevant work experience preferred</li> <li>Demonstrate knowledge of Econometrics</li> <li>The candidate must be able to thrive in a fast-paced and intense environment</li> <li>Strong writing and spreadsheet skills. Must be an expert at MS Excel</li> <li>Experience working with statistical packages and/or programming experience</li> <li>Must have excellent communication skills, written and verbal</li> <li>Must have strong attention to detail, ability to multi-task</li> <li>Must work well in a collaborative team environment</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Associate, US Economics, Global Research

Senior Banker - Bilingual Spanish Language Preferred

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for servicing inquires received from Treasury clients via phone, email, or online channels regarding their treasury, cash management, card, merchant and depository products. Key responsibilities include analyzing and determining appropriate handling and resolution of requests. Job expectations include partnering with internal business partners (e.g. Sales &amp; Relationship Managers, Product Managers, Compliance and Operations) to provide resolution to client inquiries, issues, and technical support. Responsibilities: <ul> <li>Responds to client and partner requests received by email, phone, chat, or workflow system</li> <li>Performs Quality Assurance to ensure high risk processes are completed according to written procedures</li> <li>Deepens relationships with business partners and clients through quality customer service and responsiveness</li> <li>Conducts research using various bank systems to enable response to client questions and inquiries</li> </ul> Skills: <ul> <li>Analytical Thinking</li> <li>Claims Management</li> <li>Customer and Client Focus</li> <li>Oral Communications</li> <li>Written Communications</li> <li>Account Management</li> <li>Adaptability</li> <li>Attention to Detail</li> <li>Critical Thinking</li> <li>Problem Solving</li> <li>Active Listening</li> <li>Coaching</li> <li>Collaboration</li> <li>Executive Presence</li> <li>Stakeholder Management</li> </ul> Required Background: Must be a current Year Up intern with Bank of America Shift:1st shift (United States of America) Hours Per Week: 40

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