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Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. We are seeking a seasoned Complaints Senior Lead for Entity Oversight and to drive the governance, execution, and strategic oversight of regulatory compliance initiatives within the company’s complaints management framework. This role is pivotal in leading entity-level oversight of complaints across global regulatory bodies, including the NYDFS, FCA, FSPO, CBI, and CFPB, ensuring that complaint-handling processes align with the distinct and evolving requirements of each regulatory jurisdiction. The Senior Lead will spearhead the integration of regulatory obligations into workflows and policies, providing tailored reporting and actionable insights for oversight across multiple Coinbase’s entities. In addition to resolving escalated regulatory inquiries and audit findings, the Senior Lead will conduct root cause analysis, prioritize systemic issue remediation, and provide nuanced insights—such as vulnerable customer analysis and foreseeable trends—to drive continuous improvement and ensure all complaint-handling processes exceed global compliance standards. What you’ll be doing (ie. job duties): <h4>Regulatory Oversight &amp; Compliance</h4> <ul> <li>Lead entity-level complaints management, ensuring compliance with global regulatory requirements, including NYDFS, FCA, FSPO, CBI, CFPB, and other regulatory bodies.</li> <li>Develop and implement structured governance frameworks to align complaint-handling processes with each entity’s unique obligations.</li> <li>Prepare regulatory reports and ensure audit readiness by providing comprehensive, accurate, and contextualized insights.</li> </ul> <h4>Data Collection, Reporting &amp; Insights</h4> <ul> <li>Oversee data validation and accuracy across complaints datasets, ensuring consistency and completeness across all Coinbase entities.</li> <li>Create and present tailored reports for approximately 40 oversight meetings per quarter, including TL;DR summaries, RCA findings, and vulnerable customer insights.</li> <li>Collaborate with stakeholders to identify key issues, trends, and actionable insights, aligning reporting to entity-specific needs and regulatory expectations.</li> </ul> <h4>Root Cause Analysis (RCA) &amp; Continuous Improvement</h4> <ul> <li>Conduct in-depth RCAs to identify systemic issues driving complaints and recommend strategic solutions.</li> <li>Develop and track remediation plans, collaborating with cross-functional teams to address root causes and improve customer experiences.</li> <li>Drive process improvements to reduce complaint volumes, enhance SLAs, and meet emerging regulatory requirements.</li> </ul> <h4>Stakeholder Engagement &amp; Collaboration</h4> <ul> <li>Act as the primary contact for entity leadership and regulatory bodies, managing escalations and providing nuanced insights.</li> <li>Partner with Legal, Compliance, Risk, and Customer Experience teams to ensure seamless integration of regulatory obligations into workflows and processes.</li> <li>Engage with cross-functional teams, including Product and Operations, to address complaint trends and influence organizational priorities</li> </ul> <h4>Audit &amp; Escalation Management</h4> <ul> <li>Prepare for and respond to internal and external audits, ensuring all regulatory inquiries are addressed effectively with comprehensive data and insights.</li> <li>Serve as the escalation point for high-profile or complex complaints, leveraging expertise to provide resolutions that align with regulatory and business expectations.</li> </ul> <h4>Strategic Reporting &amp; Forecasting</h4> <ul> <li>Provide entity-specific insights on emerging trends and regulatory shifts, highlighting foreseeable challenges and opportunities.</li> <li>Analyze data to predict trends, ensuring proactive alignment with evolving regulatory demands.</li> </ul> <h4>Training &amp; Documentation</h4> <ul> <li>Create comprehensive documentation for complaints oversight processes, including methodologies tailored to unique entity requirements.</li> <li>Train and upskill team members and stakeholders on interpreting data, conducting RCA, and preparing regulatory reports with actionable insights.</li> </ul> What we look for in you (ie. job requirements): Education &amp; Qualifications: <ul> <ul> <li>Bachelor’s degree in Business Administration, Legal Studies, Operations Management, or a related field</li> <li>In-depth understanding of global regulatory frameworks for complaints management, including evolving requirements and expectations from regulators, including NYDFS, FCA and global consumer protection laws.</li> </ul> </ul> Experience: <ul> <ul> <li>7+ years of experience in complaints management, regulatory compliance, operations management, or a related field within a highly regulated industry.</li> <li>Proven track record of leading complex, multi-regional compliance oversight, especially those involving regulatory alignment.</li> <li>Working with global regulators such as NYDFS, FCA, FSPO, CBI, CFPB, or equivalent.</li> <li>Preparing and presenting tailored reports for senior stakeholders, oversight committees, and regulatory bodies with confidence and precision.</li> </ul> </ul> Skills: <ul> <ul> <li>Proficiency in analyzing complex datasets and transforming raw data into actionable insights, summaries, and trend predictions.</li> <li>Exceptional stakeholder management skills, with the ability to build strong relationships across diverse teams (e.g., Legal, Compliance, Risk, and Product).</li> <li>A proactive mindset for identifying opportunities for process improvements and implementing solutions to enhance compliance and efficiency.</li> <li>Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced, evolving environment.</li> </ul> </ul> Nice to haves: <ul> <li>Certification in compliance, risk management, or related fields (e.g., CAMS, CRCM).</li> <li>Previous experience in the crypto or blockchain industries, with familiarity with the unique regulatory landscape of digital assets.</li> <li>Familiarity with key regulatory initiatives such as MiCA and VASP licensing.</li> </ul> Job #: G2646 #LI-Remote Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $110,500—$130,000 USD <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Coinbase

Complaints Senior Lead

<h2>Overview</h2> Dining Specialist, New York City - Velocity Black (Remote) Velocity Black, a Capital One company, harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age. By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world’s finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365. What unites us are the values we share: the relentless pursuit and celebration of excellence, actualizing the full potential of our lives, and impacting the world in a positive way. Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion &amp; belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas – and are routinely recognized as one of the best companies to work for. We are looking for someone passionate about the hospitality industry with strong existing knowledge of what it takes to be the most high-value-add concierge. The ideal candidate will be an energetic, ambitious and determined person who wants to take their career in the customer service and concierge space to the next level We are looking for someone passionate about the restaurant industry with extremely strong existing knowledge and relationships with some of the best restaurants in New York City. The ideal candidate will be an energetic relationship builder and have great knowledge and connections in the restaurant scene. General Responsibilities: <ul> <li>Communicating with clients, restaurants, and team members to deliver primetime reservations at the best restaurants in NYC</li> <li>Sourcing ideas for content to submit to our content team on a weekly basis</li> <li>Develop new relationships with restaurants and nightlife venues in NYC</li> </ul> What we are looking for: <ul> <li>Experience working with high net worth clients</li> <li>Strong knowledge of the NYC dining industry</li> <li>Strong existing relationships with top-tier restaurants in NYC</li> <li>Experience building relationships and partnerships with dining and nightlife venues in NYC</li> <li>Entrepreneurial, problem-solving attitude</li> <li>Excellent, clear, and effective verbal and written communication skills</li> <li>Experience working in a collaborative and transparent environment</li> <li>Ability to work in high-pressure environment with tight deadlines</li> <li>Flexible working hours - available to work on evenings and weekends</li> </ul> Basic Qualifications: <ul> <li>High School Diploma, GED, or Equivalent Certification </li> <li>At least 1 year of Retail, Sales, or Customer Service experience </li> <li>At least 1 year of experience within the dining industry in New York City </li> </ul> Preferred Qualifications: <ul> <li>Bachelor’s degree</li> <li>2+ years of experience within the dining industry in New York City</li> </ul> At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $64,700 - $73,900 for Premium Customer Agent II McLean, VA: $71,200 - $81,300 for Premium Customer Agent II Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the<a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a> Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Capital One

Dining Specialist, New York City - Velocity Black (Remote)

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. You will be a part of the Compliance Operations Quality Assurance team, which is responsible for conducting Quality Assurance audits on Enhanced Due Diligence cases. You will be working with production teams from CX and Compliance. In your day-to-day role, you will be responsible for auditing EDD cases and or KYC related activity with the output purpose of identifying opportunities to improve Complaints programmatic execution such as, procedural updates, creation and presentation of metrics, training of new analysts, conducting check and challenge reviews and working on providing insights through established feedback loops. What you’ll be doing (ie. job duties): <ul> <li>Perform QA reviews of EDD cases based on the quality rubric, ensuring compliance with established guidelines.</li> <li>Provide constructive feedback to agents based on QA findings to support performance improvement. </li> <li>Assist in refining and updating the complaints review process, contributing feedback and suggestions for ongoing improvements.</li> <li>Conduct root cause analysis (RCA) to identify trends and areas for process enhancements.</li> <li>Collaborate with cross-functional teams to improve the efficiency and effectiveness of complaints handling.</li> <li>Independently balance and prioritize multiple tasks to ensure timely and accurate completion of QA reviews.</li> <li>Be receptive to feedback from all levels and foster a collaborative environment that encourages open communication and continuous improvement.</li> <li>Ensure compliance with global regulatory guidelines (including Global AML Regulations)</li> <li>Contribute to reporting and visualizations that highlight complaint trends and areas for process optimization.</li> <li>Support the troubleshooting and resolution of escalated and complex EDD cases, ensuring alignment with company standards.</li> </ul> What we look for in you (ie. job requirements): <ul> <li>4+ Years hands-on experience in executing QA, Audit, or Compliance Testing programs across a diverse range of financial services/products</li> <li> Experience in working across multiple AML systems and programs (e.g., experience in combinations of Complaints, KYC, AML, TMS, and sanctions)</li> <li>Working knowledge of BSA/AML laws, regulations, and rules for financial services/products</li> <li>Track record of delivering work outcome to budget and meeting quality standards</li> <li>Experience in assisting, developing, and producing metrics and reporting</li> <li>Strong written/verbal communication, critical thinking, and problem-solving skills</li> <li>Highly-motivated, analytical, organized, innovative, and adaptive</li> <li> Multi-tasking ability, team-oriented, and a self-starter</li> <li> Proven ability to work collaboratively with global partners in other functional units</li> <li>Exceptional work ethic and flexibility to work extended hours to meet deadlines, when necessary</li> <li>Ability to work with limited direction from management when situations occur</li> <li>Intermediate to advanced level in PowerPoint/Google Slides and Excel/Google Sheets </li> </ul> Nice to haves: <ul> <li>ACAMS certification (nice to have)</li> <li>Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.</li> <li>Experience in project management or analytics or quality assurance.</li> <li>Advanced degree in business, finance or legal </li> <li>Advanced understanding of Google apps, JIRA and Salesforce Service Cloud</li> </ul> P63032 Pay Transparency Notice: The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, and vision). Pay Range: ₹1,445,000—₹1,445,000 INR <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Compliance QA Analyst III

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.Our Accounting organization is looking for a Business Systems Manager to join our Financial Systems team! The ideal candidate will have strong analytical and problem solving skills and great interpersonal skills to work cross-functionally and drive forward various initiatives. We are eager to meet candidates who will deliver impact through robust frameworks and scalable solutions that uplevel the Finance function. <h4>What You’ll Do</h4> <ul> <li> Manage projects that improve processes and reporting for the Accounting function including enablement of automated journal entries from subledger to general ledger and data enablement for account reconciliations </li> <li> Create accounting requirements. Work with our engineering partners on the implementation and create test cases and business processes </li> <li> Represent the accounting team in product development conversations with Commercial, Legal, Capital Markets, Product, and Engineering teams including pre-planning for project deliverables, level of effort across all of accounting functions before project launch, weekly status update of project status as well as escalation needed to management </li> <li> Participate in the development of product areas touching finance by authoring spec documents, reviewing specs, attending regular development syncs, and reviewing stages of software development output (e.g. ledger entries, reports, integrations results) </li> <li> Perform complex analysis on financial data from Affirm’s proprietary systems for financial reporting </li> <li> Own the consumption of financial data from Affirm's proprietary systems for financial reporting; champion data accuracy, integrity, transferability, and ease of use from system to system (e.g. disbursements system, front office ledger, back office ledger) </li> <li> Lead the development of robust system documentation and support financial and internal controls and audits </li> <li> Work closely with other accounting teams on application of reporting policies and procedures, including technical accounting and general ledger teams </li> <li> Exercise advance planning and judgment to prioritize and advocate for any system builds or fixes required for financial reporting in the short term to long term </li> <li> Participate in any day-to-day system troubleshooting exercises causing reconciliation breaks or other reporting failures. Create complex ad hoc queries and reports to support accounting and finance teams </li> </ul> <h4>What We Look For</h4> <ul> <li> 5 - 10 years of experience in accounting, business analysis, building financial systems and project management. Project management certification (e.g. PMP) is a plus </li> <li> Proven business analysis skills and experience working on complex projects with an excellent attention to detail and understanding of impact when change occurs to scope or timeline. Ability to dig deep into problems and domain areas </li> <li> Strong leadership skills with the ability to collaborate and build relationships across organizations, bridge gaps between teams, and successfully influence without authority </li> <li> Strong sense of ownership, urgency, and drive. A willingness to roll up your sleeves and dive into the details to understand and drive your programs </li> <li> Strong data analysis skills and experience with large data sets. Proficient with Excel and SQL and prior experience with data warehouse and analytical tools (e.g. Looker) </li> <li> Direct engagement with Engineering teams on product development with a thorough understanding of software development processes including SDLC, Agile, and waterfall. Project planning/execution skills that include reviewing technical design documents, estimating, and scheduling </li> <li> Good understanding of financial principles and processes (e.g. Accounting month-end close, automated accounting entries, reconciliation processes) </li> <li> Excellent written and verbal communication skills with the ability to communicate with confidence, clarity and focus. Able to convey concepts clearly and concisely </li> <li> Degree in Computer Science, Finance or Accounting, Information Systems or equivalent experience </li> </ul> Base Pay Grade - L Equity Grade - 7 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA base pay range (CA, WA, NY, NJ, CT) per year: $160,000 - $210,000 USA base pay range (all other U.S. states) per year: $142,000 - $192,000 #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: <ul> <li>Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents </li> <li>Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses</li> <li>Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge</li> <li>ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount</li> </ul> We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read the <a href="https://docs.google.com/document/d/e/2PACX-1vRSrHfbqKhhxAsI84tBH5hW85xiwEF4s8MOnfgDFJ5hl4_opeivo6dKc1kbywvVEppRe37UqYYsghB2/pub?urp=gmail_link" target="_blank">Affirm Employment Privacy Policy</a> for applicants within the United States, the <a href="https://docs.google.com/document/d/e/2PACX-1vSy4lvjSR3uff7spzCxGpLDN89u0iNizaBS-MEZM9aujcedmfD1eV70qIwBAkVSRg/pub?urp=gmail_link" target="_blank">EU Employee Notice Regarding Use of Personal Data (Poland)</a> for applicants applying from Poland, the <a href="https://docs.google.com/document/d/e/2PACX-1vTgnNFl4xX9la1x6egS2U5KeTmMPVFJgfW2Zv8kZ-13yuu7MOIBD1o1HRVWFGfRYg/pub?urp=gmail_link" target="_blank">EU Employee Notice Regarding Use of Personal Data (Spain)</a> for applicants applying from Spain, or the <a href="https://docs.google.com/document/d/e/2PACX-1vRHygY5A4IKK7XXd90RgaeCNESSnbu-w1LJRpB5z72rSVYufFKTPhqnPajLQgP6koyH0AbUTGGoSWz9/pub?urp=gmail_link" target="_blank">Affirm U.K. Limited Employee Notice Regarding Use of Personal Data</a> for applicants applying from the United Kingdom, and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Affirm

Business Systems Manager

OUR MISSION Goodwill Industries of Tulsa, Inc. provides work opportunities, job training and support services for people with disabilities or other employment barriers. Â TOP REASONS TO WORK AT GOODWILL <ul> <li>Our hiring process is quick and easy. In some cases, you can interview today and go to work tomorrow.</li> <li>Goodwill has multiple locations, so you can work close to home.</li> <li>We’re committed to training and offer opportunities for promotion.</li> <li>We offer day and evening shifts, both full time and part time. Full-time employees are benefits eligible.</li> <li>We’re green—Goodwill has been reducing, reusing, and recycling for more than a century.</li> <li>Goodwill makes a difference in the lives of individuals with barriers to employment.</li> </ul> IF THESE SIX PHRASES DESCRIBE YOU, WE NEED YOU ON OUR TEAM! <ul> <li>Ready to work</li> <li>Strong interpersonal skills</li> <li>Eager to learn</li> <li>Positive attitude</li> <li>Dependable</li> <li>Team player</li> </ul> JOB SUMMARY: Provides program management and training services to individuals taking part in programs that serve persons with employment barriers. FULL TIME POSITION ELIGIBLE FOR BENEFITS. ESSENTIAL JOB FUNCTIONS: <ol> <li>Determines participant's eligibility for various program options.</li> <li>Assesses participant's training and employment needs by analyzing medical, psychological and vocational information to maximize the individual's opportunities, performance, satisfaction and retention.</li> <li>Creates service plan, with assistance of participant, to outline the needs and services required for the participant and family to facilitate a successful employment outcome.</li> <li>Helps participant to modify attitudes and patterns of behavior by increasing understanding of self, personal problems, and the individual's personal responsibility in resolving those problems.</li> <li>Provides advocacy for participants of TulsaWORKS Career Academy in needed services and coordinates the provision of these services.</li> <li>Collaborates in the development of a referral network of community resources.</li> <li>Participates in staff, inter-agency or other project coordinating meetings</li> <li>Provides the intake process for new participants in TulsaWORKS Career Academy.Â </li> <li>Completes documentation of individual's performance towards completion of goals, and records and plans for needs of the participant yet to be met.</li> <li>Enters program participant and family information in client tracking database.</li> <li>Reviews service plan and performs follow-up to determine quantity and quality of services provided to the participant.</li> <li>Provides post-placement support services to improve retention</li> <li>Participates in banquets and various program participant celebrations offered as incentives for job retention and meeting outcomes</li> <li>Reviews and is familiar with Company safety policies, programs and procedures. Adheres to all safety rules, regulations and safety codes, and attends safety training sessions and safety meetings. Maintains current certifications in First Aid and CPR and administers First Aid and CPR as required.</li> </ol> Â OTHER JOB FUNCTIONS: <ol> <li>Markets skill training programs to businesses and community agencies.</li> <li>May transport participants to and from various locations as needed.</li> <li>Other duties as required.</li> </ol> Â EDUCATIONAL REQUIREMENTS: <ul> <li>Associates/Bachelor’s degreeÂ preferred. Experience may replace education depending on variety of accomplishments and progress achieved.</li> <li>Prefer experience working with individuals with employment barriers.Â Excellent oral and written communication skills. Proficient in Microsoft Office Suite software and the ability to accurately enter data into computer-based systems. Â </li> </ul> PHYSICAL REQUIREMENTS: <ul> <li>Talking, hearing, reaching, handling, fingering, seeing, depth perception.</li> <li>Lifting/Carrying/Pushing/Pulling: Light Work—Light work is defined as exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects, or walking or standing to a significant degree.</li> </ul> SPECIAL REQUIREMENTS: <ol> <li>Must be at least 21 years old.</li> <li>Must have a valid Oklahoma driver's license, with a good driving record.</li> <li>Must maintain appropriate requirements for legal vehicle operation, including current automobile insurance inspection, and license plate.</li> <li>Must be eligible for a positive outcome on required State of Oklahoma criminal conviction background check.</li> <li>Must maintain compliance with Goodwill's Drug and Alcohol Abuse Policy.</li> <li>Goodwill considers this a safety sensitive position because it includes tasks or duties that Goodwill reasonably believes could affect the safety and health of theÂ employee or others.Â Â </li> </ol> Â Goodwill Industries of Tulsa, Inc. is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. AN EQUAL OPPORTUNITY EMPLOYER Goodwill is an Equal Opportunity Employer and service provider for all individuals, including those with disabilities. Goodwill does not discriminate against any person, but rather bases all employment decisions on an individual’s demonstrated, job-related ability, skill, and knowledge. It is our policy to provide equal employment opportunities for all without regard to mental or physical disability, genetic information of any individual or of his/her family, race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age, or veteran status. Equal opportunity is also provided in assignments, training, compensation, transfers, promotions, classification, referral, benefit programs, and discharge. Â This is a non-management position This is a full time position

Goodwill Industries

Career Navigator

Job Summary: Effectively work with tax team to provide quality tax services to clients in various industries, including manufacturing, oil and gas, insurance, health care, wholesale/distribution, financial institution, governmental and nonprofit companies. <ul> <li>Actively maintains the firm’s core values HT3 and service standards.</li> <li>Demonstrate a focused knowledge and understanding of individual, partnership, corporate and fiduciary income tax areas</li> <li>Lead projects to obtain a general knowledge and understanding of estate, gift, nonprofit and pension tax areas</li> <li>Complete various tasks associated with income tax planning, research technical tax issues and assist with other business consulting projects</li> <li>Demonstrate the capacity to apply most general tax rules and concepts</li> <li>Participate in various projects to determine areas of interest for possible niche development</li> <li>Hone tax research and planning skills, including the ability to identify, analyze and articulate problems and opportunities, and propose solutions as a client advocate</li> <li>Effectively communicate results, both internally and externally on project and client information</li> <li>Understand client objectives and maximize the value of the service we provide with respect to attaining those objectives</li> <li>Manage client contacts and assist in the communication process for tax clients</li> <li>Preparation of complex tax returns </li> <li>Supervise and train staff and interns as requested, including (i.e. workflow on returns for less complex clients, use of systems, and internal processes and procedures)</li> <li>Review less complex tax returns</li> <li>Maintain understanding of all relevant computer software applications and how they might best be used to promote efficient use of time</li> <li>Obtain understanding of the economics of job performance by reviewing and working within the Firm operation, budget and billing constraints</li> <li>Attendance and participation in tax training as determined by management</li> <li>Participation in professional and business organizations as requested</li> <li>Participation in client development and marketing efforts as requested</li> <li>Adhere to the Firm’s quality control standards</li> </ul> QUALIFICATIONS: <ul> <li>Bachelor’s degree in accounting from an accredited college</li> <li>CPA preferred</li> <li>Minimum of two (2) years public accounting experience</li> <li>Working knowledge of GAAP and OCBOA</li> <li>Strong technical, research, organizational and analytical skills</li> <li>Proficient in the use of Microsoft Outlook, Excel, Word and other software applications</li> <li>Excellent verbal and written communication skills</li> <li>Ability to meet deadlines</li> </ul> PHYSICAL DEMANDS: While performing the duties of this job the employee will regularly be required to sit, stand, reach, walk, drive, kneel, crouch, crawl and lift and/or move up to 25 lbs.

HoganTaylor LLP

Tax Senior

Oklahoma State University

Plumbing Journeyman

Ready to be a Titan? Interested in being part of a growing team tasked with building cutting-edge content &amp; training customers in a growing company &amp; industry? Training Specialists are the face of ServiceTitan, delivering wide-ranging technical training programs via remote &amp; on-site instructor-led training, and contributing to video &amp; e-learning content. Training Specialists serve as Product &amp; Industry Experts and provide valuable input by helping Training Content Developers to design &amp; develop engaging and industry-relevant training &amp; certification programs. The ideal candidate for this role will work as a member of the Technical Product Training Team to deliver engaging training &amp; transition programs to new and existing customers, as well as internal employees. What You'll Do: <ul> <li>Product Expert – Become an expert in our software &amp; the home services industry so that training courses are highly “industry-relevant”</li> <li>Deliver exceptional training, transition management &amp; coaching – Deliver engaging instructor-led training courses &amp; webinars, both on-site and online via web conferencing</li> <li>Embed Best Practices – Adapt demos, examples &amp; approaches to 1-on-1 training courses to focus on “best practices” for different ServiceTitan user types</li> <li>Transition / Change Management – Help guide customers on managing their teams’ transition to ServiceTitan</li> <li>Contribute to Training Program Development &amp; Maintenance – Assist Training Content Developers by contributing to the launch &amp; upkeep of engaging training &amp; certification programs in our Litmos LMS</li> <li>Other – Assist with special projects as assigned at the discretion of team management</li> </ul> What You'll Bring: <ul> <li>2-6 years of experience in delivering exceptional remote &amp; on-site instructor-led training, preferably with a strong background working in a software customer training environment.</li> <li>Track record of achievement in a training and/or customer service role, preferably in a software or other startup company</li> <li>Expertise in customizing &amp; running live demo-based training courses &amp; webinars</li> <li>Eagerness to keep ServiceTitan (and our customers) on the cutting edge by learning with new technologies &amp; instructional approaches</li> <li>Experience delivering training or coaching to promote adoption and minimize resistance to new software</li> <li>Excellent planning, organization, and communication skills to handle juggling multiple projects simultaneously in a fast-paced environment</li> <li>Bachelor’s degree from four-year college or university or equivalent combination of experience and education that enables performance for this position</li> <li>Ability to work a variable schedule with willingness to travel 25%, increasing up to 75% during the 6-month peak season</li> <li>Demonstrated ability to learn and apply sound instructional techniques</li> <li>Experience with Litmos LMS and training development tools, such as Adobe Captivate, Photoshop, Powerpoint, and Camtasia</li> <li>Ability to create supporting content (e.g. handouts &amp; documentation) to support instructor-led training &amp; certification courses</li> <li>Experience incorporating change management principles into training programs to promote adoption &amp; minimize resistance</li> <li>Strong project management experience a plus</li> <li>Ability to write business correspondence and technical documentation</li> </ul> Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $59,000 USD - $86,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

ServiceTitan

Training Specialist

Mathis Brothers

REGIONAL VISUAL MERCH MGR (ASHLEY OWASSO/FT)

Welcome to Planet. We believe in using space to help life on Earth. Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one. Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles. As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains. We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world. Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands. About the Role: We are looking for a Partner Development Manager to join our Partnerships team. This individual is responsible for building relationships with key partners that will accelerate Civil Government (CivGov) client adoption and value realization through Planet Insights Platform. They will collaborate closely with Planet’s sales team to ensure the right partners are engaged with the right opportunities to support Planet’s sales strategy. They will act as an extension of partners, representing their goals and needs within the Planet organization and as an extension of Planet, representing our goals and needs within partner organizations. This role reports to the Partnership Strategy Team Lead and will have alignment to Planet’s Civil Government business group leaders. This is a full-time, remote position that may be based in the United States or Canada. Impact You’ll Own: <ul> <li>Drive success of partnerships in support of Civil Government business across North America and Europe, sometimes as the primary relationship owner and other times in collaboration with other relationship owners</li> <li>Build relationships at various levels of each organization, and make connections between both commercial and technical contacts in management and individual contributor roles, to ensure we are working together in the sales process to achieve revenue goals</li> <li>Become an internal expert on all of the partners you support, understanding their strengths, weaknesses, opportunities and threats and conveying that to various stakeholders within Planet to maximize our combined potential</li> <li>Develop operating rhythms with each partner to share relevant updates, exchange feedback, set priorities, and ensure that our joint goals are being achieved</li> <li>Ensure partners have the necessary contracts and right commercial structures in place to allow them to conduct business effectively and to get the most out of our relationship</li> <li>Conduct sales and technical enablement, collaborating cross-functionally within Planet as needed, to ensure partners are able to effectively market, sell and develop on Planet Insights Platform</li> <li>Identify and rectify challenges preventing effective partner collaboration and growth, knowing how and where to engage other stakeholders in the process</li> <li>Ensure that your partners are conducting business up to Planet’s standards, communicating expectations clearly and addressing any potential misalignment</li> <li>Embed yourself within the Civil Government business to ensure we have the right coverage and mix of partners within the region (resellers, value-added resellers, solution providers, app dev, integrators)</li> <li>Help your partners understand how to maximize the benefits of being a Planet Orbit Partner</li> <li>Identify and share opportunities internally to improve upon Orbit Partner Program to meet partner needs</li> <li>Jointly define partner-specific quantifiable goals and create the right reporting cadences across both organizations to monitor progress and to identify and mitigate risks</li> <li>Actively participate in the cadence of Sales Kickoff, Quarter Business Reviews and weekly Forecast calls, representing all aspects of partnerships</li> </ul> What You Bring: <ul> <li>4+ years of experience managing revenue-focused partnerships and/or selling alongside partners</li> <li>Demonstrated track record of meeting and exceeding individual and team performance expectations</li> <li>Ability to work in a remote-first environment both collaboratively with others and independently while managing your own time effectively</li> <li>Ability to communicate through various modes such as presentation, speaking, and writing to convey information clearly and achieve desired goals</li> <li>Ability to teach and coach partner sales teams on selling Planet products and solutions</li> <li>Ability to juggle competing and shifting priorities, such as knowing how and when to ask for clarification and support</li> <li>Ability to creatively problem-solve and be self-motivated – even when circumstances are less than ideal</li> <li>Ability to overcome obstacles and work through adversity to achieve goals</li> </ul> What Makes You Stand Out: <ul> <li>Experience working with geospatial imagery and/or GIS software</li> <li>Experience working with partners who support public sector clients</li> <li>Experience in B2B SaaS</li> <li>Experience with API platforms and/or data products business</li> <li>Track record of taking initiative and operating in a self-directed way</li> <li>Demonstrated history of delivering an outsized impact throughout your career</li> <li>Self-awareness of strengths and weaknesses and an ability to recruit help where needed</li> </ul> <h6>#LI-REMOTE</h6> Benefits While Working at Planet: <ul> <li>Comprehensive Medical, Dental, and Vision plans</li> <li>Health Savings Account(HSA) with a company contribution</li> <li>Flexible Time Off in addition to holidays and company global days off </li> <li>Generous Parental Leave</li> <li>Remote friendly work environment </li> <li>Wellness Program and Employee Assistance Program (EAP)</li> <li>Home Office Reimbursement</li> <li>Monthly Phone and Internet Reimbursement</li> <li>Tuition Reimbursement and access to LinkedIn Learning</li> <li>Equity Options</li> <li>Commuter Benefits</li> <li>Volunteering Benefits</li> </ul> Compensation: The US base salary range for this full-time position at the commencement of employment is listed below. Additionally, this role might be eligible for discretionary short-term and long-term incentives (commission, bonus and equity). The final salary range is determined by job related experience, skills and location. The range displays our typical hiring range for new hire salaries in US locations only. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. New York City + California Salary Range $126,280—$157,850 USD San Francisco Salary Range $134,960—$168,700 USD US National Salary Range $116,340—$145,390 USD Why we care so much about Belonging. We’re dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That’s why Planet is guided by an ultimate north star of Belonging, dreaming big as we approach our ongoing work with diversity, equity and inclusion. If this job intrigues you, but you’re thinking you might not have all the qualifications, please... do apply! At Planet, we are looking for well-rounded people from <a href="https://www.planet.com/pulse/making-space-for-everyone-how-planet-is-building-a-global-workforce/" target="_blank">around the world</a> who can contribute to more ways than just what is listed in this job description. We don’t just fill positions, we aspire to fulfill people’s careers, most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be, so we hope you’re excited to come along for the ride. EEO statement: Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws.<a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf" target="_blank"> Know Your Rights</a>. Accommodations: Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process, please reach out to <a href="#">accommodations@planet.com </a>or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you. Privacy Policy: By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the <a href="https://assets.planet.com/docs/Planet_CCPA_Employee_Privacy_Policy_with_Acknowledgment.pdf" target="_blank">Planet Data Privacy Notice for California Staff Members and Applicants</a>, and hereby consent to the collection, processing, use, and storage of my personal information as described therein. Privacy Policy (European Applicants): By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the <a href="https://assets.planet.com/docs/candidate_privacy_notice_gdpr_planet_labs_europe_2022.01.27.pdf" target="_blank">Candidate Privacy Notice GDPR Planet Labs Europe</a>, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

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