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Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! About the Team: The Global Technology Service Management function is a new team charted with designing, improving, and overseeing next generation IT Service Management (ITSM) policies, processes, and solutions. Our mission is to ensure the appropriate controls and capabilities are in place to enable the delivery of stable, resilient, and available technology services to our customers and employees. Job Description: The ServiceNow Governance Lead is a key role within the ServiceNow Core Platform Center of Excellence team. This net new role in the organization will ensure that risk is managed in an optimized and effective way. The primary areas of governance work will cover creation and management of all ServiceNow processes to ensure efficiency and management of the ServiceNow Platform. This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones. Responsibilities: <ul> <li>Create and operate a governance framework encompassing ServiceNow Core Platform processes</li> <li>Assess the ITSM processes against governance framework and global process management expectations</li> <li>Create, maintain and/or improve processes, as needed</li> <li>Perform process control effectiveness periodically, identifying gaps and opportunities</li> <li>Drive design improvements on flows, procedures, performance indicators, and operational metrics</li> <li>Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards</li> <li>Performs monitoring and testing of controls, identifying issues and control improvements for remediation</li> <li>Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts</li> <li>Manages the performance and productivity of team members that conduct quality inspection reviews</li> <li>Ensures timely execution of QA activities including control execution, case management, and results reporting</li> <li>Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews</li> <li>Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting</li> </ul> Required Qualifications:<ul> <li>Minimum of 5 years of experience with the ServiceNow Platform</li> <li>Minimum of 3 years of experience ServiceNow process design</li> <li>Experience in operation and improvement of a governance framework in a large enterprise environment</li> <li>Experience in managing governance councils, committees or other leadership bodies</li> <li>Experience creating or improving policy, standard, and key indicator design</li> <li>Self-starter with ability to handle multiple assignments simultaneously</li> <li>Proven ability to quickly learn and understand complex subject matter</li> </ul> Desired Qualifications: <ul> <li>Bachelor's Degree in technology or related field</li> <li>Superb written communication skills, with a keen eye for detail</li> </ul> Skills: <ul> <li>Controls Management</li> <li>Oral Communications</li> <li>Risk Management</li> <li>Stakeholder Management</li> <li>Continuous Improvement</li> <li>Drives Engagement</li> <li>Influence</li> <li>Strategic Thinking</li> <li>Data and Trend Analysis</li> <li>Decision Making</li> <li>Monitoring, Surveillance, and Testing</li> <li>Problem Solving</li> <li>Quality Assurance</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Bank of America

ServiceNow Governance Lead

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! About the Team: The Global Technology Service Management function is a new team charted with designing, implementing, and managing next generation Service Management policies, processes and solutions. Our mission is to ensure the appropriate controls and capabilities are in place to enable the delivery of stable, resilient, and available technology services to our customers and employees. Position Summary: The ServiceNow Platform Lead Administrator will play a leading role in maintaining the ServiceNow platform as defined by the Product teams. Our Operations team is responsible for level-2 end-user support, code migration/release support as well as production availability for over 10 ServiceNow instances. This role will provide hands on technical expertise to resolve service availability issues which includes coordinating cross team efforts to perform root cause analysis and problem resolution. You will work in a team environment to plan and implement software (or hardware) changes. We participate in various phases of the application lifecycle including plan, server build and software installation, release implementation, continuous improvement, and decommission. At these early stages of our ServiceNow deployment, sharing knowledge and developing a documentation library as a team will be essential to our success. This job is responsible for managing the day-to-day activities and functions for the assigned team. Key responsibilities include delegating work to team members, supervising work processes, providing informal leadership of sub teams or technology silos, managing on call and support schedules, and providing leadership, mentorship, and direction to team members. Job expectations include solving complex technical and analytical issues and effectively communicating results to senior management and Line of Business partners. Key responsibilities: <ul> <li>Maintain and support the ServiceNow platform while adhering to bank policies and standards</li> <li>Manage ServiceNow code quality control processes and routines</li> <li>Lead and mentor a team of operations specialists assigned to work on ServiceNow</li> <li>Respond to incidents for application availability issues as part of on-call duties</li> <li>Respond to incidents/pages for application functional issues or questions as part of daily duties</li> <li>Use your technical knowledge to triage service availability issues and restore service</li> <li>Research and resolve system defects, lead root cause analysis, and drive permanent resolution</li> <li>Ensure appropriate monitoring is in place and maintained to ensure application availability</li> <li>Participate in software release implementation meetings</li> <li>Participate in and coordinate maintenance activities</li> <li>Prepare and maintain application support/process documentation</li> <li>Develop management jobs, automation routines, or deployment scripts</li> <li>Manages and prioritizes multiple tasks and assignments for the team including tracking tasks and tickets in system(s) of record, ensuring enterprise service level agreements are met, and participating in defect, incident, problem, and change review meetings and release activities</li> <li>Provides point of escalation for team members, peers, and partner teams, and shares the leadership Point of Contact for triage of high priority incidents or consulting engagements</li> <li>Performs all responsibilities of team members from applicable teams</li> <li>Works with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives</li> <li>Participates and helps with resource interviews and onboarding processes</li> <li>Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes</li> </ul> Skills: <ul> <li>Collaboration</li> <li>Influence</li> <li>Production Support</li> <li>Risk Management</li> <li>Analytical Thinking</li> <li>Innovative Thinking</li> <li>Result Orientation</li> <li>Stakeholder Management</li> <li>Adaptability</li> <li>Automation</li> <li>Project Management</li> <li>Solution Delivery Process</li> </ul> Required Qualifications: <ul> <li>Minimum of 5+ years of experience a ServiceNow development and engineering with emphasis on platform management.</li> <li>Must have an active and verifiable ServiceNow Certified System Administrator (CSA) certification.</li> <li>Proven experience as an administrator in highly regulated environments.</li> <li>Experience in maintaining multiple ServiceNow environments.</li> <li>Experience monitoring and maintaining ServiceNow products, supporting software engineering, maximizing data processing systems, building cloud-compatible services, and operating within an enterprise IT lifecycle.</li> <li>Experience supporting ServiceNow integrations for security, risk, and compliance.</li> <li>Experience with ServiceNow instance cloning and management.</li> <li>Experience maintaining both Windows and Linux MID servers.</li> </ul> Desired Qualifications: <ul> <li>ServiceNow certified implementation specialist (CIS).</li> <li>ServiceNow certified application developer (CAD).</li> <li>Experience in financial institution information technology security, compliance with rules, regulations, and financial industry standards.</li> <li>Experience leveraging MID servers for integration and automation.</li> <li>Experience with ServiceNow Discovery and other Configuration Management Database (CMDB)population toolsets.</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Lead Administrator, ServiceNow Platform

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: Red Team Operator will analyze, improve, and execute against security controls proactively to prevent external threat actors from exploiting company information, systems, or critical resources. Required to research threat actor’s capabilities, motives, and then develop similar capabilities to perform threat simulation campaigns against current security posture. Job Description: The Cyber Security Defense (CSD) function within Global Information Security is responsible for all aspects of threat intelligence, monitoring, application, network, and insider threat security programs. Within CSD, our Emerging Threat Defense team works to continuously strengthen the bank’s cyber security posture through research, threat simulations, threat hunting, and offensive security engagements. This team works with partners throughout the bank to both discover and develop mitigations from threats to help secure a critical infrastructure around the world that interacts with millions of customers. Role Responsibilities: The Adaptive Threat Simulation (ATS) - Red Team Operator position is responsible for performing global threat simulations for Bank of America. This role will require thorough knowledge of Red Team Infrastructure, networking concepts, infrastructure automation, and network troubleshooting. Additionally, the Red Team Operator will understand analysis and development of threat actor’s capabilities, motives, and other related offensive security research. Through conducting these threat simulations, security controls will be evaluated and improved to proactively prevent real threat actors from leveraging researched TTPs. A Red Team Operator will also be tasked with collaborating with key stakeholders, cyber threat intelligence teams, and other cyber defense control teams to identify opportunities to mature controls against emerging threats. Required Qualifications <ul> <li>Must have 3-5 years of relevant experience as a Red Teamer.</li> <li>Must have knowledge of the common tools associated with red teaming (Cobalt Strike, Empire, Mythic, Sliver, etc.).</li> <li>Must have knowledge of Red Team Infrastructure and its Operational Security Implications.</li> <li>Must have deep understanding of networking concepts</li> <li>Must demonstrate knowledge of tactics, techniques, and procedures associated with malicious insider activity, organized crime/fraud groups and both state and non-state sponsored threat actors.</li> <li>Must be willing to learn how examine an organization and system through the perspective of a threat actor and articulate risk in clear, precise terms.</li> <li>Must have general understanding of networks, major operating systems, active directory, and their associated peripherals, along with MITRE ATT&amp;CK TTPs.</li> <li>Must be able to both work independently as well as effectively work in teams with individuals with a variety of skills and backgrounds.</li> <li>Must be a team-oriented individual with excellent communication skills at explaining the so what? of a vulnerability issue to a non-technical audience.</li> <li>Ability to work with scripting language (Python, PowerShell, etc.). </li> </ul> Desired Qualifications <ul> <li>Red team or Malware oriented certifications.</li> <li>Previous experience working in the financial industry a plus</li> </ul> Skills: <ul> <li>Advisory</li> <li>Innovative Thinking</li> <li>Technical Documentation</li> <li>Technology System Assessment</li> <li>Threat Analysis</li> </ul> This job will be open and accepting applications for a minimum of seven days from the date it was posted. Shift:1st shift (United States of America) Hours Per Week: 40

Red Team Operator

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for answering inbound calls and initiating outbound calls within a call center to assist new and existing clients with determining the best solution for financing the purchase of a home, refinancing an existing mortgage, or obtaining a new home equity line of credit. Key responsibilities include analyzing the clients financial goals, determining the most optimal lending product solution, submitting the mortgage application, assisting clients with gathering supporting loan documentation, and keeping clients informed throughout the mortgage loan process. This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination. Responsibilities: <ul> <li>Provides exceptional client care</li> <li>Answers inbound calls and make outbound calls to provide new and existing clients with guidance and advice to uncover lending needs and assist them with determining the best solution</li> <li>Utilizes multiple technology systems to assist customers and referral partners</li> <li>Leverages defined lending processes and policies to meet guidelines and manage risks</li> <li>Communicates consistently with clients and business partners through outbound calls, email, and online messaging systems throughout the lending process</li> <li>Identifies opportunities through conversations with clients to recommend the bank's products through partner referrals as part of one team that delivers exceptional client care</li> </ul> Required Qualifications: <ul> <li>Has 1+ year of home loan origination or mortgage experience</li> <li>Bilingual – Spanish Required</li> <li>Has a strong relationship-deepening and client care mentality</li> <li>Actively listens to the client to determine their needs and goals and has a desire to interact with clients proactively.</li> <li>Has an ability to assess client needs and suggest/promote alternative products or services</li> <li>Has ability to learn all platform systems utilized within the environment and/or aptitude in system technologies</li> <li>Has effective customer service skills with ability to manage the full client end-to-end origination experience and problem resolution at key points in lending process</li> <li>Has an ability to work under pressure during high volumes</li> <li> Has an ability to build and maintain positive rapport with service partners.</li> <li>Can prioritize multiple competing tasks.</li> <li>Has adaptability and is flexible to change.</li> <li>Is a strong communicator, written, oral and non-verbal.</li> <li>Demonstrates solid sales production over a sustained time frame.</li> <li>Can be flexible to work weekends and/or extended hours as needed.</li> <li>Communicates professionally, effectively and confidently and is comfortable engaging all clients over the phone.</li> <li>Has an ability to handle multiple lines of business and models to support changing business needs.</li> <li>Independently works with other business partners to expedite post-sale issues or problem resolution</li> <li>Has the ability to effectively balance performance, operational risk, and client relationship care.</li> <li>Demonstrates a commitment to professional ethic and is thorough and thoughtful in incorporating relevant regulatory due diligence as well as complying with all Federal and State Compliance policies. </li> </ul> Desired Qualifications: <ul> <li>Has knowledge of loan products (Conventional, Jumbo and Government)</li> <li>Can analyze financial and credit data to advise clients of product/pricing policies and guidelines and gather any additional required information.</li> <li>Familiarity with FHA and HUD guidelines.</li> <li>Knowledge of processing underwriting and/or closing procedures/federal lending regulations governing real estate lending.</li> <li>The ability to analyze and comprehend complex financial data and provide financial alternatives.</li> <li>Strong consultative skills including the ability to ask critical questions to identify opportunities</li> </ul> Skills: <ul> <li>Attention to Detail</li> <li>Client Solutions Advisory</li> <li>Customer and Client Focus</li> <li>Oral Communications</li> <li>Written Communications</li> <li>Client Management</li> <li>Loan Structuring</li> <li>Pipeline Management</li> <li>Problem Solving</li> <li>Collaboration</li> <li>Credit Documentation Requirements</li> <li>Critical Thinking</li> <li>Referral Identification</li> <li>Referral Management</li> </ul> Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift:1st shift (United States of America) Hours Per Week: 40

Centralized Lending Specialist - Bilingual Spanish Team - Charlotte, NC

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. A CashPro Specialist is responsible for fostering a strong partnership with coverage teams across all LOBs, to ensure our prospects and clients optimize their digital experience across all four channels of the CashPro platform. A Specialist drives relationship deepening, client satisfaction, and treasury revenue growth through his/her subject matter expertise and high value, high touch and advisory client engagements. The Specialists support the complete treasury and technology journey for our clients: 1) Pre-sale support through CashPro Demos and Bid Support. 2) Post-sales support through CashPro Optimizations and Integration Discovery calls. The Specialists collaborate with the CashPro Product team, by gathering and sharing VOC feedback to support CashPro's client-centric approach to product development. Specialists collaborate with Sales, Product Managers and GTMO partners to drive process improvement. Specialists are responsible for support continued learning and Sales readiness for the coverage teams they support. Integration support is a key part of this role. A Specialist is engaged to scope/whiteboard new integration set ups (Connect, API, Direct Transmission) or advise on modification of an existing integration set up. Required Skills: Good understanding of GPS, Treasury and CashPro Strong understanding and experience in Integration technology and trends Proactive and motivated to drive growth Ability to manage client engagements and special projects BA/BS degree required Desired Skills: Advisory and Consultative Client Management Client Solutions Advisory Learning Delivery Customer and Client Focus Oral Communications Presentation Skills Prioritization Problem Solving Active Listening Change Management Process Simplification Written Communications Shift:1st shift (United States of America) Hours Per Week: 40

CashPro Specialist

Job Description: The Function The Client Outreach team are the front line unit who work with clients as part of meeting Know Your Client (KYC) periodic refresh and remediation requirements. We work in close collaboration with Global Corporate and Investment Bankers and Global Markets Sales to support the Bank’s global regulatory and policy requirements as it relates Client Due Diligence (CDD) documentation collection, with support from Operations and Global Financial Crimes Risk teams. The team identifies and develops client connections, engages client representatives to obtain KYC documentation, and acts as a coordination point for resolving issues/challenges with respect to client and country specific documentation requirements in a timely manner. In addition to the ongoing document engagement, individuals within the team keep abreast of global regulatory change that could influence processes, and identify opportunities that enhance the client experience. The Role The KYC Client Outreach Specialist (COS) teams serve as the Front Line Unit engaging with clients across business sectors and regions to meet KYC requirements for periodic refreshes in a timely manner. Role Responsibilities <ul> <li>Outreach to clients requesting and collecting KYC documentation</li> <li>Assign Outreach contacts and serve as the key point of contact for relevant Clients as well as Bankers, Operations, Risk and other internal functions</li> <li>Partners with KYC support to review, challenge and communicate the KYC refresh forecast including any considerations as it relates to internal capacity as well as client population considerations</li> <li>Drive ownership of client engagement and work across Lines of Business to close relationship coverage gaps, if any</li> <li>Establishing and owning team/stakeholder routines to maintain transparency of progress, expectations, and provide a forum for escalations across industry coverage</li> <li>Drives the organization and recording of client contacts in appropriate systems of record</li> <li>Own any requirements as it relates to client-related discussions in internal governance routines within the FLU and those governed by support partners</li> <li>Oversees and resolves the risks and impacts of non compliance with KYC processes, including restrictions, closures and associated business growth impacts</li> <li>Consolidate client feedback on policy, requirements and/or jurisdictional nuances where given to help improve the Bank’s processes across lines of business and regions</li> <li>Raise process issues and improvements that collectively help our clients</li> <li>Partner with colleagues in Banking, Sales,, FLU COOs, FLU Change, FLU Business Controls, Operations, and other groups as needed</li> <li>Review clients for appropriate activity and liaise with Bankers on whether relationships with specific entities should continue</li> <li>Own the Outreach of both periodic refreshes as well as remediation and associated programs</li> <li>Own the Outreach of jurisdictionally or regionally stringent requirements where needed</li> <li>Own timely collection of client required documentation, including follow ups where needed</li> <li>Ensure voice of the client is heard while adhering to policies, laws, rules and regulations</li> <li>Consider, propose or feedback on potential client portals or improved methods of interaction</li> <li>Own performance metrics, and ensure any exceptions are resolved within required timeframes</li> <li>Master customer due diligence (CDD) requirements and guide clients as needed to comply</li> <li>Drives the collection of enhanced customer due diligence (ECDD) requirements and guide clients as needed to comply</li> <li>Represent Outreach on exam/audit/regulatory management from a FLU perspective, where needed</li> <li>Adhere to bank privacy policies in securing non-public information obtained as part of KYC activities</li> <li>Ensure hiring and mobility adhere to the KYC FLU location strategy</li> <li>Embrace a collaborative and output oriented culture</li> </ul> Required Skills <ul> <li>Bachelor's degree or equivalent work experience</li> <li>10+ years experience in a client facing role within the financial services or a related industry</li> <li>Preferred: Certified Anti-Money Laundering Specialist (“CAMS”)</li> <li>Knowledge of AML CDD policy and standards, industry practices in AML CDD, including legal entities in global jurisdictions</li> <li>Must demonstrate a strong client focus</li> <li>Demonstrable ability to work across lines of business, regions and global client groups</li> <li>Understands how the client book fits into the overall business growth strategy</li> <li>Understand big picture and ability to work well independently</li> <li>Ability to initiate and build strong relationships with all levels of the organization</li> <li>Excellent interpersonal skills for motivation, collaboration and encouragement</li> <li>Professional Demeanor: Demonstrating patience, composure, and positive attitude.</li> <li>Problem Solving and Decision Making Skills: Thinking analytically, using diverse research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems.</li> <li>Flexibility and Adeptness: Handling multiple projects and daily tasks adjust to a changing environment adept to new approaches that improve overall work efficiency and effectiveness.</li> <li>Initiative: Identify process improvements, demonstrate a "self-starter" behavior and a willingness to help others, and show potential to require minimal supervision.</li> <li>Strong organizational skills and ability to prioritize and manage competing priorities with excellent attention to detail</li> <li>Excellent proficiency using Microsoft office products, particularly Microsoft PowerPoint, Excel, Word</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Client Outreach VP/Director Manager

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for answering inbound calls and initiating outbound calls within a call center to assist new and existing clients with determining the best solution for financing the purchase of a home, refinancing an existing mortgage, or obtaining a new home equity line of credit. Key responsibilities include analyzing the clients financial goals, determining the most optimal lending product solution, submitting the mortgage application, assisting clients with gathering supporting loan documentation, and keeping clients informed throughout the mortgage loan process. This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination. Responsibilities: <ul> <li>Provides exceptional client care</li> <li>Answers inbound calls and make outbound calls to provide new and existing clients with guidance and advice to uncover lending needs and assist them with determining the best solution</li> <li>Utilizes multiple technology systems to assist customers and referral partners</li> <li>Leverages defined lending processes and policies to meet guidelines and manage risks</li> <li>Communicates consistently with clients and business partners through outbound calls, email, and online messaging systems throughout the lending process</li> <li>Identifies opportunities through conversations with clients to recommend the bank's products through partner referrals as part of one team that delivers exceptional client care</li> </ul> Required Qualifications: <ul> <li>Has 1+ year sales, mortgage and contact center experience</li> <li>Has a strong relationship-deepening and client care mentality</li> <li>Actively listens to the client to determine their needs and goals and has a desire to interact with clients proactively.</li> <li>Has an ability to assess client needs and suggest/promote alternative products or services</li> <li>Has ability to learn all platform systems utilized within the environment and/or aptitude in system technologies</li> <li>Has effective customer service skills with ability to manage the full client end-to-end origination experience and problem resolution at key points in lending process</li> <li>Has an ability to work under pressure during high volumes</li> <li>Has an ability to build and maintain positive rapport with service partners</li> <li>Can prioritize multiple competing tasks</li> <li>Has adaptability and is flexible to change</li> <li>Is a strong communicator, written, oral and non-verbal</li> <li>Demonstrates solid sales production over a sustained time frame</li> <li>Can be flexible to work weekends and/or extended hours as needed.</li> <li>Communicates professionally, effectively and confidently and is comfortable engaging all clients over the phone.</li> <li>Has an ability to handle multiple lines of business and models to support changing business needs</li> <li>Independently works with other business partners to expedite post-sale issues or problem resolution</li> <li>Has the ability to effectively balance performance, operational risk, and client relationship care.</li> <li>Demonstrates a commitment to professional ethic and is thorough and thoughtful in incorporating relevant regulatory due diligence as well as complying with all Federal and State Compliance policies.</li> </ul> Desired Qualifications: <ul> <li>Has knowledge of loan products (Conventional, Jumbo and Government)</li> <li>Can analyze financial and credit data to advise clients of product/pricing policies and guidelines and gather any additional required information.</li> <li>Familiarity with FHA and HUD guidelines</li> <li>Knowledge of processing underwriting and/or closing procedures/federal lending regulations governing real estate lending</li> <li>The ability to analyze and comprehend complex financial data and provide financial alternatives</li> <li>Strong consultative skills including the ability to ask critical questions to identify opportunities</li> </ul> Skills: <ul> <li>Attention to Detail</li> <li>Client Solutions Advisory</li> <li>Customer and Client Focus</li> <li>Oral Communications</li> <li>Written Communications</li> <li>Client Management</li> <li>Loan Structuring</li> <li>Pipeline Management</li> <li>Problem Solving</li> <li>Collaboration</li> <li>Credit Documentation Requirements</li> <li>Critical Thinking</li> <li>Referral Identification</li> <li>Referral Management</li> </ul> Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift:1st shift (United States of America) Hours Per Week: 40

Centralized Lending Specialist - Charlotte, NC

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: The Global Regulatory Reporting (GRR) function, a part of the Global Financial Control organization within the CFO Group, is responsible for accurate filing of non-liquidity related financial regulatory reports. The primary responsibility of this role is to perform Observation Management for issues impacting GRR which includes root cause analysis, thematic review of findings, and partner with key stakeholders across the organization (2nd Line, Data, Capital etc.) to design and deliver sustainable remediation solutions. Responsibilities: <ul> <li>When the third-party vendor identifies issues, this individual will conduct observation management, including root cause analysis, thematic review of findings, partner with key stakeholders to design and deliver sustainable solutions.</li> <li>Assist in the coordination of ongoing conformance and transaction testing</li> <li>Adequately document and retain test results, evidence of observations, and ensure that observed points of weakness in controls and non-conformance are documented in a clear, concise, and actionable manner</li> <li>Support the Observation Management Lead in identification of and working with key stakeholders to review and validate observations</li> <li>Continuously apply lessons learned to recommend opportunities for increased effectiveness and efficiency of our observation management approach</li> </ul> Required Qualifications: <ul> <li>3-5 years experience regulatory reporting in the financial industry</li> <li>Prior consulting and/or issues validation experience</li> <li>Demonstrates a healthy skepticism and ability to partner with a third-party vendor to understand findings for root cause analysis</li> <li>Controls mindset with ability to perform root cause analysis and design sustainable solutions</li> <li>Strong written and verbal communication</li> <li>Committed to continuous improvement of processes to maximize effectiveness and improve efficiency</li> <li>Proven ability to work in a collaborative environment to achieve stated objectives</li> </ul> Desired Qualifications: <ul> <li>Understanding of our regulatory environment </li> <li>Bachelor’s degree</li> </ul> Skills: <ul> <li>Critical Thinking</li> <li>Decision Making</li> <li>Issue Management</li> <li>Oral Communications</li> <li>Written Communications</li> <li>Analytical Thinking</li> <li>Change Management</li> <li>Presentation Skills</li> <li>Regulatory Compliance</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Global Regulatory Reporting Observation Management Sr. Specialist

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for daily forecasting and analyzing of the bank's balance sheets, Net Interest Income (NII), Funds Transfer Pricing (FTP) and interest rate risk sensitivity. Key responsibilities include partnering with Line of Business (LOB) leaders and teammates across Corporate Treasury, Risk, and the Chief Financial Office (CFO) and organizing the contributions of other analysts to deliver a dynamic, accurate, and disciplined forecast by product, LOB, and legal entity under baseline and/or stress scenarios. <ul> <li>Subject matter expert (SME) responsible for forecasting balance sheet and net interest income (NII) for Bank of America’s Global Markets line of business. Work as a member of the Line of Business (LOB) Forecast &amp; Product Analytics team to deliver a dynamic, accurate and disciplined forecast by product, LOB and Legal Entity under baseline and stress scenarios. Responsible for managing, reviewing and explaining the impacts from the Global Markets balance sheet and NII forecast on key metrics such as the firm’s total NII projections, interest rate sensitivity and legal entity-level reporting.</li> <li>Balance Sheet Management (BSM) is a division within Treasury (part of the CFO group) primarily responsible for 1) providing executive management with accurate and timely forecasts of the balance sheet and NII, and 2) the measurement and analysis of Interest Rate Risk (IRR). This information provides the framework that allows the company to position its balance sheet consistent with its risk appetite and expectations for changes in interest rates.</li> <li>BSM maintains close partnerships with various groups across the enterprise, including teams across Treasury, Finance, Risk and the Lines of Business to provide key inputs to critical processes and strategic decisions. These partnerships focus on the following: (1) balance sheet and income statement composition, (2) strategic planning for the company’s three-year outlook, (3) understanding and helping influence strategy for the company’s lines of business to accurately measure the profitability of assets and liabilities to ensure efficient usage of the balance sheet, and (4) stress testing the balance sheet under adverse economic scenarios.</li> <li>The LOB Forecast &amp; Product Analytics team serves as a key liaison among Treasury, Line of Business and Finance stakeholders with responsibilities in building strategic baseline and stress forecasts that cover a range of financial asset and liability products on the company’s balance sheet. The LOB Forecast &amp; Product Analytics team develops subject matter expertise on their respective coverage areas to understand balance and pricing trends, industry dynamics and competitor analysis.</li> </ul> Responsibilities: <ul> <li>Balance sheet and NII forecasting, leveraging quantitative and qualitative models as well as SME inputs for baseline and stress scenarios, as well as ongoing management of the dynamic forecast</li> <li>Produce analytics and provide insights to highlight risks and opportunities related to the Global Markets balance sheet and NII forecasts</li> <li>Provide trended views and strategic inputs, connecting actual and forecasted balances across different legal entities as well as Global Markets LOBs and products</li> <li>Partner with BSM, Treasury and Finance teams to provide insights on balance sheet and NII expectations to support liquidity, capital, earnings, and interest rate analytics capabilities</li> <li>Work with Global Markets line of business, Global Funding teams and upstream data partners to help deliver strategic product offerings</li> </ul> Required Qualifications: <ul> <li>2+ years of experience within a financial institution with experience as a Balance Sheet or Financial Analyst</li> <li>Bachelor’s degree (quantitative finance, financial analysis, economics, or business administration preferred)</li> <li>Excellent analytical and complex problem resolution skills</li> <li>Balance Sheet product and Net Interest Income business acumen</li> <li>Understanding of financial market dynamics, interest rates, accounting, and financial products</li> <li>Proficient in MS Office tools, especially Microsoft Excel (v look ups, pivot tables)</li> <li>Inquisitive, willing to challenge the status quo and strive to improve processes</li> <li>Ability to meet strict timelines, ability to work with a high level of autonomy and make well-reasoned decisions</li> <li>Team oriented</li> <li>Strong communication/interpersonal skills</li> </ul> Desired Qualifications: <ul> <li>Treasury Experience</li> <li>Technical Business Analyst skills (SQL, VBA, Tableau, Alteryx a plus)</li> </ul> Skills: <ul> <li>Analytical Thinking</li> <li>Attention to Detail</li> <li>Data and Trend Analysis</li> <li>Financial Analysis</li> <li>Financial Forecasting and Modeling</li> <li>Adaptability</li> <li>Regulatory Compliance</li> <li>Reporting</li> <li>Risk Analytics</li> <li>Scenario Planning and Analysis</li> <li>Benchmarking</li> <li>Business Acumen</li> <li>Business Analytics</li> <li>Financial Management</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

54 Other Jobs in Charlotte, NC, USA