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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.PS DDAT Senior Manager – Client Operations ManagerPosition SummaryThe Senior Manager of Client Operations is responsible for providing leadership and technology support for the Business Operations Team within the Pharmacy Services Segment of DDAT. This resource supports all Lines of Business (Commercial, Medicare, Medicaid, and affiliated clients). This person will act as an advocate between Technology and Account Management Teams, who will be accountable for providing superior service to members, developing and maintain positive relationships with client resources, managing critical technology issues and understanding custom client IT work. Specifically, this leader will ensure that the client and the PBM enterprise goals are aligned, and that planning and execution to achieve those goals are thorough; with associated status’s being communicated effectively. This role will partner with the Account Management organization, the Member Operations organization, all internal Technology systems/organizations and key operational leaders to provide superior client support. They will ensure that client Service Level Agreements (SLAs), PGs, and IT commitments are understood and met. Finally, they will engage in highly escalated member and client issues to ensure consistent, data-driven communications and sustainable resolution. You will work in a dynamic, high pressure environment where teamwork and personal drive will be essential to your success. As a key resource in PS DDAT business operations, you will demonstrate your strong problem definition and project management skills while remaining compliant to internal and external rules, policies, and regulations. You will also need to display strong client facing and relationship development skills, including developing and presenting presentation to accomplish your goals. The contributions you make will ensure CVS Health maintains its position as a leader in the healthcare marketplace.A successful candidate in this role will influence a cross functional team in a large matrix organization. This candidate will need to quickly build relationships with key stakeholders to identify and leverage operational efficiencies. In additional to leveraging internal stakeholders, this candidate will need to build relationships with their client contact to understand needs and deliver results. Additionally, your role will entail:<ul> <li>Develop a high level understanding of the data flow through various CVS applications and systems; as well as a knowledge of client tools and how they are used</li> <li>Partnering closely with key stakeholders to address risks and issues, and remove barriers to delivery in a hands-on manner</li> <li>Tracking, managing, and validating that project and action commitments are being met across all business units, as well as the internal and client teams</li> <li>Supporting Welcome Season activities both 1/1 and monthly go lives by attending business and IT calls, representing the Technology organization, ensuring ticket resolution within applicable SLAs- this may also require occasional after-hours client validations</li> <li>Engaging with the service warranty and CAP (corrective action plan) process when impact requires a technology solution</li> <li>Collaborating with Account and Product teams on new offerings and how best to position them with the CVS and client teams</li> <li>Tracking of IT Statement of Works (SOWs), development hours and providing financial reporting to business and client partners</li> <li>Understanding technology impacts on a global landscape and sharing with the concierges to identify gaps, and manage associate risks</li> <li>Supervisory Organization Management</li> <li>Other duties as requested</li> </ul>Required Qualifications*5 or more years of significant PBM or health care organization work experience*5 or more years working in a client facing role*3-5 years supervisory experience*3 or more years of digital project management experience*3 or more years of portfolio management, preferably in IT*Willingness and ability to travel up to 30% for client support*Must be flexible and responsive to unexpected requests and be able to adhere to both known and unexpected deadlines with quick turnaroundPreferred Qualifications*Contract management experience*Deep understanding of risk management processes*Experience with conflict resolution and negotiation*Solid track record of motivating change in a large, cross functional organization*Comfortable presenting to large groups of attendees*Strong customer service orientation skills*Strong quantitative and systems skills* Understanding functionality of tools and processes being utilized and impact to client populationPay RangeThe typical pay range for this role is:$75,400.00 - $165,954.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul> <li>Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li> <li>No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li> <li>Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li> </ul>For more information, visit <a href="https://jobs.cvshealth.com/us/en/benefits" target="_blank">https://jobs.cvshealth.com/us/en/benefits</a>We anticipate the application window for this opening will close on: 03/25/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

CVSHealth

PS DDAT Senior Manager - Client Operations Manager

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position SummaryThis position's primary focus is the governance, tracking, driving, and reporting for the PC Client Currency Program. The Client Currency Operations manager will be responsible for identifying areas in the Program that would benefit from process improvements and then implementing those to create efficiencies.Another primary responsibility will be ensuring the OKRs and KPIs for the Program are achieved. Dependencies, supporting workstreams/initiatives and roadblocks will require identification, tracking and resolution as part of the responsibilities.The Operations Manager will be responsible for on-time and on-budget delivery of goals, OKRs and KPIs and will be the hub for communications across all levels of the Enterprise for their respective part of the Program. At this time, the PC Currency Program consists of Operating System updates and upgrades (Mac and Windows), O365 updates and upgrades and the PC Refresh initiative. Required Qualifications5+ years’ experience in IT project/program management.3+ years’ experience in OS upgrade, o365 implementation, application compatibility or hardware refresh initiatives.3+ years’ experience facilitating meetings and actioning or tracking all follow ups. 3+ years’ experience with project planning and implementation.5+ years of experience with OKR metric success in implementing Windows upgrades, macOS upgrades, O365 upgrades or PC Refresh initiatives.5+ years of experience with identifying risk, issue, and dependency management.5+ years of experience utilizing Power BI for reporting and the MS Suite of Office Products, especially Excel.Preferred Qualifications Able to work in a metrics driven environment.Good business acumen and professional communication skill.Ability to identify areas of improvement in a mature operation and create workstreams that drive the improvement to production.Candidate needs to be able to prepare reporting and present to executive level leadership and in large-scale Town Hall style. Extremely skilled communicator with the ability to translate technical language into understandable goals and reports.Candidate must be skilled at communicating with stakeholders and team members outside of the meeting confines.Ability to guide collaborative efforts between cross functional teams.Problem solving skills needed daily.Understanding when to escalate blockers, dependencies, and issues.Superior tracking and analytical skills necessary.Military Experience. Education Associate degree or relevant work experience. Project Management certifications preferred.Anticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$60,300.00 - $132,600.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul> <li>Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li> <li>No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li> <li>Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li> </ul>For more information, visit <a href="https://jobs.cvshealth.com/us/en/benefits" target="_blank">https://jobs.cvshealth.com/us/en/benefits</a>We anticipate the application window for this opening will close on: 03/24/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

IT Operations Manager

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position SummaryDo you want to use your skills to make an impact on a team and be a health care innovator? As a Specialty Pharmacy Operations Advisor, you will be responsible for providing an enhanced level of service for our internal and external clients. Furthermore, you will provide operations support with the goal of finding and fixing efficiencies, increasing satisfaction and service where opportunities are available. You will also work with all areas of Specialty Operations to assist in maintaining performance standards and ensuring that services provided are client and patient focused along with demonstrating a high level of quality for client service through accuracy, responsiveness, and professionalism in all interactions. Primary Responsibilities Include: • Develop and maintain positive relationships with the pharmaceutical manufacturer and hub to provide Pharmacy Operations Support • Direct, daily communication with the Hub to receive and respond to pharmacy operations related inquiries and issues • Provide same day assistance with patient and/or prescriber outreach to Hub for select Hub identified cases • Provide cross-site support for the Product through coordination with all CVS specialty pharmacy dispensing locations including CarePlus to ensure same day shipping of the product (if same day shipping need identified before 3pm EST) when required for urgent cases • Work with internal partners to ensure efficiency and proper handling of patients and clients • Assist with coordinating status updates and pull through with CarePlus on referrals sent to specialty for fulfillment • When requested, develop concierge relationship with prescriber offices serving as the single point of contact with a direct line to the prescriber office • Facilitate meetings with key stake holders • Facilitate and improve relations between Prescriber and Pharma • Occasional travel may be required to meet with Hub and Manufacturer on a quarterly basis to conduct business review. The successful candidate will interact with internal business partners at a senior and management level to clarify requirements and business needs for changes and enhancements. You also must have the ability to prioritize tasks to meet business needs, including prioritizing the work of others on the team, when needed. This is a work from home opportunity. Required Qualifications<ul> <li>5-8 years of Specialty Pharmacy Operations experience including experience with Specialty therapies and health products, independent decision making, overseeing flow of work, and project management.</li> <li>Excellent interpersonal skills, including the ability to interact and influence at all levels of the organization.</li> <li>Strong presentation skills; good ability to leverage MS PowerPoint.</li> <li>Strong ability to communicate systems and procedural changes to end users through excellent written and oral communications.</li> <li>Comprehensive knowledge of the practices, procedures and principles of therapy specific information</li> <li>Strong drug classification background and general drug knowledge</li> <li>Knowledge of plan attributes relating to conflicts on member plans.</li> </ul> Preferred Qualifications<ul> <li>Benefit Verification experience; BV experience and supervisory experience preferred</li> <li>Supervisory experience</li> <li>Demonstrated success using interpersonal, verbal, and written communication skills to provide customer service and influence business partners</li> <li>Comprehensive knowledge of the practices, procedures, and principles of therapy specific information</li> <li>Drug classification background and general drug knowledge</li> </ul> EducationBachelor’s degree preferred Equivalent combination of education and experience may be consideredAnticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$60,300.00 - $132,600.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul> <li>Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li> <li>No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li> <li>Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li> </ul>For more information, visit <a href="https://jobs.cvshealth.com/us/en/benefits" target="_blank">https://jobs.cvshealth.com/us/en/benefits</a>We anticipate the application window for this opening will close on: 03/31/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Manager, Pharmacy Ops (IC)

Field Research Technician<h2>Job Description</h2>You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU. In this role, you will:Kimberly-Clark is seeking a Field Research Technician to join our agriculture team. This position will require a motivated self-starter to assist with a wide variety of R&amp;D tasks for the development of a new crop. This role will require the right candidate to collaborate regularly with lead agronomists, scientists, and other cross-functional partners in the organization; perform extensive in-field trial work, data collection &amp; organization. Come be a part of a fun, motivated team working on a highly impactful project!<ul> <li>Conduct, measure, and report on field and greenhouse activities to increase yield, maximize sustainability, understand growth and development for production of a new crop.</li> <li>Perform field trials and report results to help transition R&amp;D concepts into commercial protocols.</li> <li>Conduct technically sound data collection and reporting to the agriculture research team in a timely manner.</li> <li>Work in a cross-discipline environment with high degree of flexibility, including working with external partner collaborations, public / private research organizations, etc.</li> </ul>Understand and embody our mission &amp; vision:<ul> <li>Optimistic and innovative; solution-oriented; able to function in the speed and ambiguity of new crop development</li> <li>Collaborates well across functions</li> <li>Communicates and interacts with others with high levels of transparency and respect</li> <li>Strong focus on workplace safety</li> </ul>About UsHuggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.Led by Purpose. Driven by You.About YouYou perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development. You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.In one of our Professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. To succeed in this role, you will need the following qualifications:<ul> <li>Bachelors in Life Science or related field of study, Associate’s degree in Life Science with 2 years relevant experience, or 4 years of relevant experience</li> <li>Live within commuting distance or ability to relocate to Western Arizona</li> <li>Knowledge of field trial methodology and data collection</li> <li>Capable of performing in-field tasks and physically demanding field activities in an outdoor environment in high Arizona temperatures</li> <li>Demonstrated ability to accomplish tasks independently, while functioning in a team environment, to complete projects within required timeframe</li> <li>Effective communication skills, both oral and written, and the ability to interact with cross-functional team members and external partners</li> <li>Demonstrated capability to build individual talent (continuing self-development)</li> </ul>Total BenefitsHere are just a few of the benefits you’d enjoy working in this role for Kimberly-Clark. For a complete overview, see <a href="http://www.mykcbenefits.com/" target="_blank">www.mykcbenefits.com</a>. Great support for good health with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions. Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.To Be Considered Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.In the meantime, please check out the <a href="https://www.careers.kimberly-clark.com/en/our-careers/career-areas" target="_blank">careers website</a>.And finally, the fine print….For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.Employment is subject to verification of pre-screening tests, which may include drug screening, background check, and DMV check.Salary Range: $65,000 - $85,000 USDAt Kimberly-Clark, pay is just one aspect of our total rewards package, which also includes a variety of benefits and opportunities to achieve, thrive and grow. Along with base pay, this position offers eligibility for a target bonus and a comprehensive benefits suite, including our 401(k) and Profit-Sharing plan. The anticipated base pay range for this role is provided above for a fully qualified hire. Actual pay will depend on several factors, such as location, role, skills, performance, and experience. Please note that the stated pay range applies to US locations only.Veterans and members of the Reserve and Guard are highly encouraged to apply.Kimberly-Clark will support in-country relocation for the chosen candidate for the role. The benefits provided will be per the terms of Kimberly-Clark’s applicable mobility policies. The benefits/policy provided will be decided at Kimberly-Clark’s sole discretion.#LI-Hybrid<h2>Primary Location</h2>USA-REMOTE-AZ<h2>Additional Locations</h2>USA-REMOTE<h2>Worker Type</h2>Employee<h2>Worker Sub-Type</h2>Regular<h2>Time Type</h2>Full time

4 Operations Jobs in Tempe, AZ, USA