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Overview This is a remote role that may only be hired in the following location(s): North Carolina This position is responsible for the leadership, management and ownership of programs across the Bank. Oversees and manages the complex, strategic coordination of multiple projects within an initiative in order to achieve business goals, including management of overall scope, cost, staffing, and performance. Evaluates program effectiveness and delivers tactical insight through reporting to senior management and other key stakeholders. Has responsibility and ownership of enterprise level projects and initiatives that have significant regulatory, compliance and/or risk management implications. Manages the most complex and sensitive programs across the bank for a line of business, where specific and unique subject matter expertise is required to execute and deliver. Responsibilities Program Management - Develops, implements, and evaluates all aspects of assigned programs including sub-projects and related initiatives. Manages planning, schedule, resources, and risk. Ensures quality and compliance, implementing corrective action where necessary, to ensure cohesion between individual projects and the overall program. Communicates key performance indicators and program metrics to the appropriate parties. Business Strategy - Collaborates with business units and senior executives to understand Bank needs, aligning the goals and purpose of projects to wider strategic objectives. Develops cases to outline and justify program-level initiatives in accordance with organizational planning. Relationship Development - Develops influential relationships with vendors, business leaders, and other key stakeholders in support of program success. Oversees vendor selection, negotiations, issues resolution, and ongoing relationship management for assigned initiatives. Qualifications Bachelor's Degree and 10 years of experience in Project Management or Program Management OR High School Diploma or GED and 14 years of experience in Project Management or Program Management Preferred: Large Financial Institution experience License or Certification Type: PMP certification Preferred, PgMP certification Preferred The base pay for this position is generally between $138,688 and $212,654. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>. #EJC

SVB Financial Group

Senior Program Manager (Remote)

Overview This is a remote role that may only be hired in the following location(s): North Carolina This position is responsible for the leadership and management of programs across the Bank. Oversees the complex, strategic coordination of multiple projects within an initiative in order to achieve business goals, including management of overall scope, cost, staffing, and performance. Evaluates program effectiveness and delivers tactical insight through reporting to senior management and other key stakeholders. Responsibilities Program Management - Develops, implements, and evaluates all aspects of assigned programs including sub-projects and related initiatives. Manages planning, schedule, resources, and risk. Ensures quality and compliance, implementing corrective action where necessary, to ensure cohesion between individual projects and the overall program. Communicates key performance indicators and program metrics to the appropriate parties. Business Strategy - Collaborates with business units and senior executives to understand Bank needs, aligning the goals and purpose of projects to wider strategic objectives. Develops cases to outline and justify program-level initiatives in accordance with organizational planning. Relationship Development - Develops influential relationships with vendors, business leaders, and other key stakeholders in support of program success. Oversees vendor selection, negotiations, issues resolution, and ongoing relationship management for assigned initiatives. Qualifications Bachelor's Degree and 8 years of experience in Project Management or Program Management OR High School Diploma or GED and 12 years of experience in Project Management or Program Management Preferred: Large Financial Institution experience License or Certification Type: PMP certification Preferred, PgMP certification Preferred The base pay for this position is generally between $115,761 and $177,500. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>. #EJC

Program Manager (Remote)

Thermo Fisher Scientific

Team Leader, Customer Site - Logistics

Overview This is a remote role that may be hired in several markets across the U.S. Spearhead audit projects on the bank’s internal information security and technology operations. Review IT areas and process for improvement identification and control assessments. Determine appropriate IT scope by assessing significant risks and controls. Document and evaluate IT internal controls. Ensure compliance with regulatory requirements including Sarbanes-Oxley. Develops and executes audit procedures, performs complex analysis, using appropriate general and audit-specific technology. Provides sufficient evidence to conclude on the adequacy and effectiveness of the internal control system. Ensures compliance with applicable laws, regulations, policies, and procedures. Compiles all relevant business, process, and system information for audits. Supervise audit activities and support external audit efforts. Qualifications Position requires a Bachelor’s degree in Technology, Computer Science, Information Systems, or a related field of study plus four (4) years of experience in the job offered or four (4) years of experience as a Senior IT Auditor, Lead Auditor, or Senior Risk Assurance Associate. Requires one of the following certifications: Certified Internal Auditor (CIA), Certified Bank Auditor (CBA), Certified Information Systems Auditor (CISA), or Certified Public Accountant (CPA). Requires experience in Banking IT auditing. Requires experience planning and executing IT audits. Requires experience with risk mitigation and project management. This is a remote role that may be hired in several markets across the U.S. The base pay for this position is generally between $140,000 to $163,800 per year. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a> To Apply: Go to <a href="https://jobs.firstcitizens.com/jobs" target="_blank">https://jobs.firstcitizens.com/jobs</a> and submit your resume to Job #26694. #EJC and #LI-DNI

Audit Project Manager I

Maher & Maher

Senior Manager, International Program Finance & Operations

U.S. Public Policy and Procurement LeadWhat you can expectIn this role, you will Drive Zoom’s thought leadership initiatives and partnerships in Washington, DC. This includes working with think tanks, trade associations, policy organizations, and NGOs focused on issues of relevance to Zoom.About the TeamThe Global Public Policy and Government Relations team is Zoom's voice to governments around the world. We protect Zoom's ability to influence public policies and represent the company before policymakers. We prepare Zoom for political and regulatory developments by providing analysis and developing policy strategies. We promote Zoom's business by enhancing its freedom to operate and providing political "air cover". Responsibilities <ul> <li>Developing a Government Relations strategy in support of Zoom sales engagements at the Department of Defense and among the military services </li> <li>Educating Members of Congress and Congressional staff about how the Zoom platform supports key national security missions. </li> <li>Working with the Zoom Public Sector Sales, Product, Compliance and other internal teams to align the priorities of the business with policy developments related to national security. </li> <li>Lobbying on public policy matters impacting Zoom, including AI, privacy, trade, cybersecurity, and other Zoom policy priorities. </li> <li>Developing a broad network of relationships with policymakers, thought leaders, and other policy professionals that enhance Zoom's reputation as a constructive and thoughtful player in the development of public policy. </li> <li>Assisting in identifying legislative and other policy trends and developing strategies and policy language to further Zoom’s interests. </li> </ul> What we’re looking for<ul> <li>Experience working with/for key congressional committees overseeing national security matters. </li> <li> Understand Congress and the legislative process, and of federal agencies with oversight of policies impacting Zoom and the technology industry. </li> <li>Experience working with government officials, private sector leaders, and other public policy professionals in Washington, DC. </li> <li>Track record of consistently productive collaboration with diverse colleagues in a high-speed, technically advanced work environment. </li> <li>Have verbal, written, and interpersonal communications skills coupled with integrity, professionalism, and ability to handle confidential matters. </li> </ul>Salary Range or On Target Earnings:Minimum:$97,600.00Maximum:$225,700.00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.Note: Starting pay will be based on a number of factors and commensurate with qualifications &amp; experience.We also have a location based compensation structure; there may be a different range for candidates in this and other locationsAt Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!Anticipated Position Close Date:12/09/24Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click <a href="https://careers.zoom.us/benefits" target="_blank">Learn</a><a href="http://careers.zoom.us/benefits" target="_blank"> </a>for more information.About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment. Our Commitment​ We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need assistance navigating the interview process due to a medical disability, please submit an <a href="https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&amp;d=1127274756253361" target="_blank">Accommodations Request Form</a> and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.#LI-Remote

Zoom

U.S. Public Policy and Procurement Lead

Hilton

Guest Service Centre Supervisor at The Plaza Doha LXR Hotels & Resorts

Overview This is a remote role that may be hired in several markets across the United States. This IT Manager role leads the Device Operations team within the Digital Workplace Technology organization. This dynamic leader will be accountable for ensuring the effective delivery of service and projects associated with endpoint management, delivering operational support services globally. This leader will manage a team in the day-to-day delivery of operational tasks to maintain operational readiness and support including infrastructure maintenance, vulnerability remediation, minor upgrades, regulatory compliance, and reporting. This leader will act as a technical expert for the Device Operations team, ensure team activities comply with all appropriate configuration, change, controls, and security standards. The leader will be responsible for a portfolio of services that include Windows and MacOS device management, Virtual Desktop management, and application configuration management, and IoT security and configuration. Proximity to an FCB hub location is preferred for this role. If the ideal candidate is remote, regular travel may be required. Our technology stack: <ul> <li>Windows 10, Windows 11, MacOS Sonoma</li> <li>iOS and Android OS’s (modern and LTSC versions)</li> <li>Microsoft Endpoint Manager Configuration Manager (MECM) with MDT-based Operating System Deployment (OSD), WSUS, IBCM, CMG</li> <li>Office365 with Azure Active Directory hybrid-join, AD Connect, conditional access</li> <li>SharePoint Online, Teams, Exchange Online &amp; Exchange On-premise (multiple tenants)</li> <li>Proofpoint</li> <li>Microsoft Intune MDM &amp; MAM </li> <li>JAMF cloud </li> <li>vSphere and Horizon </li> <li>Citrix running on ESX, Nutanix and Azure Virtual Desktop (future)</li> <li>Bitlocker/MBAM</li> <li>Enterprise Vault</li> <li> Zoom desktop conferencing, conference room scheduling and digital signage running on Poly xStudio, Neat Pad, DTEN and Azulle solutions </li> <li>Microsoft Teams Rooms running on Cisco Room Kit and Board Pro solutions</li> <li>Lenovo and Dell desktops, laptops, 2-in-1’s, 2-in-1 detachables</li> <li>CyberArk EPM</li> <li>Absolute Control</li> <li> PowerShell /Bourne shell scripting </li> </ul> Responsibilities <ul> <li> AUTOMATION - Assists in defining, prioritizing, and implementing automation and self-service solutions to reduce the effort put forth by SVB end users to gain support and service. Aggressively seeks out automation opportunities to reduce user pain points, decreasing resolution times while increasing the digital experience of the employees. </li> <li> MULTI-TIER AND CLOUD INFRASTRUCTURE – Manages the design, build, test and deployment multi-tier on-premise and cloud-based solutions that deliver end user services. Configure and optimize server operating systems and databases for maximum availability and resiliency. Build dependable disaster recovery strategies pairing high availability technology with business continuity processes. </li> <li> LEADERSHIP – Builds and leads a team of geographically dispersed infrastructure engineers and system administrators. Monitors employee performance; mentors with a growth mindset and coaches for high performance. Holds individuals accountable for low performance and tackles tough conversations with empathy. Ensures FCB’s Behavioral True North is sustained and utilized across the team. </li> <li> STRATEGIC PLANNING – Creates and maintains strategic plans that successfully align with Digital Workplace Technology, Infrastructure and End User Services, Information Technology, and FCB business strategies. Regularly cascades and communicates DWT strategic plans to stakeholders to gain support and alignment. Operates with a Product Manager mindset with planning and communication. </li> <li> PROJECT MANAGEMENT – Sponsors or manages select operations projects and reports status effectively including risks, actions, issues and decisions. Understands and utilizes Agile and Kanban work management methods to prioritize, communicate and deliver on commitments. Adheres to all Modern Solution Framework requirements. Develops project plans to track project progress and performance. Effectively manage the constraints of a project, adhering to identified change management plans. </li> <li> TECH VENDOR PARTNERSHIP – Holds contracted third-parties accountable for their commitments through a partnership-based relationship and establishing win-win situations. Can positively leverage partner relationships to achieve stretch engineering objectives. </li> <li> TEAM PLAYER – Acts as a team player supporting peers, department management and business unit leadership to fulfill operational service levels, department initiatives and project deliverables. Believe in and adopt a “70% agreement, 100% commitment” attitude. </li> <li> DOCUMENTATION – Build high quality roadmaps, strategies, architectural designs and project plans to publicize the work of the department and develop the knowledge of others. </li> <li> AGILE WORK METHODS – Organizes work and continuous improvement ideas through effective Agile iterative work planning and execution. Establishes and refines a healthy backlog organized through well-documented epics and stories. Able to adjust to changing priorities on the fly. Maintains a keen eye on opportunities to improve user experience, efficiency, regulatory compliance, or cost savings. Drives resolutions to production. </li> <li> CHANGE MANAGEMENT – Learns and follows the banks change and release management processes. </li> <li> RISK MANAGEMENT – Understands and applies a risk-based approach to work prioritization and delivery. Can assess technology solutions for risk through multiple lenses and articulate effectively with risk partners and leadership. </li> <li> SUBJECT MATTER EXPERT – Act as an expert resource for multiple DWT technology stack components. Stays abreast of industry trends and technology advancements and assesses their value to the bank. </li> </ul> Qualifications Bachelor's Degree and 6 years of experience in Applications development, applications analysis or systems engineering OR High School Diploma or GED and 10 years of experience in Applications development, applications analysis or systems engineering Skill(s): Previous leadership for technical implementation, Knowledge of Standard Development Life Cycles (like Waterfall or Agile), Knowledge of system and data design Skills/Experience: <ul> <li>3+ years working with MECM, JAMF, Intune, Citrix, and Active Directory</li> <li>2+ years working on an endpoint operations or engineering team in the financial industry</li> <li>1+ years in an Agile delivery environment</li> <li>1+ years using Jira, Confluence or Azure DevOps</li> <li>Familiarity with the FFIEC Architecture, Infrastructure, and Operations Book and applying regulatory requirements to technology operations.</li> </ul> Skills/Experience preferred: <ul> <li>Advanced product knowledge of MECM, Intune, Windows 10 and 11 servicing, Office ProPlus servicing, Powershell, Azure, Active Directory, vSphere, Citrix, and JAMF</li> <li>Experience managing technical teams in a medium to large organization</li> <li>Proven ability to mentor and grow the skillsets of team members</li> <li>Experience managing third-party outsourcing providers to deliver global services</li> <li>Advanced management of Windows infrastructure. </li> </ul> This job posting is expected to remain active for 30 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. If hired in North Carolina, the base pay for this position is generally between $110,150 and $165,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a> #LI-LM1

IT Manager - Device Operations (Remote)

Overview This is a remote role that may only be hired in the following location(s): AZ, GA, NC, NJ, TX This position is a highly skilled and experienced senior level Hardware engineer to join the cloud infrastructure operations team and support our critical infrastructure composed of Cisco UCS, HPE ProLiant, and HPE Synergy hardware. As a member of our team, you will be responsible for monitoring, handling incidents, upgrading, and building new platforms to ensure the reliability and performance of our datacenter compute infrastructure. Responsibilities <ul> <li>Consultation - Provides consultative direction and technical advice relating to the Bank's operating systems, software, and hardware infrastructure. Supports all areas of Technology and Operations. Leads strategic designs, initiatives, and contributes to the analysis of new and existing Bank technologies.</li> <li>Project Management - Leads assigned technical projects ensuring accurate, timely, and quality delivery of project objectives. Guides the development and execution of project tasks.</li> <li>Technical Expertise - Maintains a strong knowledge base to effectively manage and maintain operations efficiency and guide others. Communicates effective and clear technical information across platforms.</li> <li>Provide technical guidance and mentorship to other team members.</li> <li>Provide senior level troubleshooting relate to hardware based solutions, including performance optimization and system tuning.</li> <li>Develop automation scripts and tools to streamline deployment, configuration, and management tasks.</li> <li>Continued education in the latest HPE and Cisco UCS technologies and best practices.</li> <li>Implement security best practices and ensure compliance with regulatory requirements.</li> <li>Document deployment procedures, upgrade procedures, Standard Operating Practices and operationalize processes to facilitate knowledge transfer to other operational team members and Tier 2.</li> <li>Hardware Monitoring: Monitor the health and performance of Cisco UCS, HPE ProLiant, and HPE Synergy hardware to proactively identify and resolve potential issues.</li> <li>Respond to hardware incidents and troubleshoot issues to minimize downtime and maintain service availability.</li> <li>Hardware Upgrades: Plan and execute hardware upgrades, including firmware updates, hardware replacements, and capacity expansions, to ensure optimal performance and scalability.</li> <li>Platform Building: Collaborate with engineering teams to design, build, and deploy new compute platforms based on business requirements and industry best practices.</li> <li>Coordinate with hardware vendors to obtain technical support, RMA services, and product lifecycle information to support hardware maintenance and procurement activities.</li> <li>Assist in capacity planning efforts by analyzing usage trends, forecasting future demand, and recommending hardware upgrades or expansions as needed.</li> </ul> Qualifications Bachelor's Degree and 6 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 10 years of experience in Systems engineer and systems programmer Preferred Qualifications <ul> <li>5+ years of experience designing, implementing and managing Cisco UCS, HPE ProLiant, and HPE Synergy hardware and tools </li> <li>Extensive hands-on experience with Cisco UCS, HPE ProLiant, and HPE Synergy hardware and tools</li> <li>Strong understanding of networking, storage and virtualization concepts</li> <li>Proficiency in scripting and automation using tools such as PowerShell, Python and/or Ansible</li> <li>Experience with infrastructure as code (IaC) frameworks like Terraform is a plus</li> <li>Excellent troubleshooting skills and the ability to analyze and resolve complex technical issues</li> <li>Strong verbal communication across audiences (such as technical coworkers, end users, and management)</li> <li>Ability to work a on call rotation</li> <li>Self-starter with the ability to work in a fast-paced environment where priorities may shift frequently</li> <li>Ability to work independently with minimum supervision</li> <li>Ability to attain new technical skills and share knowledge with teammates</li> <li>Ability to maintain calm and patient attitude under pressure</li> </ul> First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>.

9 Operations Jobs in Sterling, VA, USA