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Zoom is a company driven by our unique culture and focus on delivering happiness to our customers. By focusing on happy employees and happy customers, we have experienced amazing growth and success. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture, focus on teamwork and fun environment makes Zoom an awesome place to work. We are expanding teams across the organization and we need more amazing “Zoomies” to join the team! If you are motivated by delivering happiness, come join us at Zoom!We’re seeking a Senior Business Operations Analyst to optimize and scale business operations across processes, data, and systems— with a deep focus on SaaS sales models and technologies. The ideal candidate brings extensive experience in subscription management, CRM, billing, and ERP platforms, and understands the full SaaS customer lifecycle, including lead-to-cash and renewals.As a key liaison between business and technology teams, this role will lead initiatives that drive cross-functional alignment, improve systems, and deliver scalable, tech-enabled solutions to support a high-growth, recurring-revenue business.Domain Expertise<ul> <li>SaaS Business Model: Deep understanding of subscription-based pricing, cloud delivery, multitenancy, and recurring revenue structures.</li> <li>SaaS Metrics: Familiarity with key performance indicators such as MRR, ARR, TCV, and churn.</li> <li>Sales Cycle &amp; GTM Strategy: Knowledge of SaaS sales lifecycle including lead qualification, demos/trials, onboarding, and go-to-market models (e.g., freemium, self-service, high-touch).</li> <li>Operational Processes: Expertise in lead-to-quote, quote-to-cash, renewals, and upsells within a SaaS environment.</li> <li>Customer Segmentation: Understanding of SMB, mid-market, and enterprise personas and how system processes support each.</li> <li>Retention &amp; Growth Strategies: Experience with upselling, cross-selling, and proactive customer success initiatives.</li> <li>Systems &amp; Tooling: Proficiency in CRM and GTM tools such as Salesforce, Clari, and related GTM systems.</li> <li>Cross-System Data Mapping: Skilled in process and data flow mapping across sales, finance, and customer success functions.</li> </ul>Key Responsibilities:<ul> <li>Requirements &amp; Solution Design: Gather and translate business needs into scalable, secure system solutions.</li> <li>System Implementation &amp; Integration: Lead or support deployment and integration of business-critical applications.</li> <li>Testing &amp; Deployment: Manage UAT efforts and ensure solution readiness for production release.</li> <li>Process &amp; System Optimization: Identify areas for automation and efficiency gains across platforms and processes.</li> <li>Data &amp; Insights: Analyze business data and create dashboards/reports to support strategic decisions.</li> <li>Cross-Functional Collaboration: Align business, IT, and project teams to ensure successful delivery and change adoption.</li> <li>System Support: Provide ongoing administration and enhancement support for platforms like Salesforce and ERP.</li> <li>Project Execution: Lead or contribute to complex initiatives, ensuring on-time, on-scope, and on-budget delivery.</li> </ul>Technical Expertise: <ul> <li>Advanced experience with Salesforce, including configuration and cross-functional workflows.</li> <li>Hands-on experience with tools such as Zuora, Clarity, Workday, or similar.</li> <li>Proficiency in SQL for data querying and reporting; experience defining KPIs and collaborating with analytics teams.</li> <li>Strong UAT planning and execution skills.</li> <li>Familiarity with Agile/Scrum methodologies and tools such as Jira and Confluence.</li> </ul>Preferred Qualifications:<ul> <li>Prior experience in a high-growth SaaS environment.</li> <li>Strong background in Sales Operations, including sales forecasting, compensation, and sales methodology.</li> <li>Proficiency with enterprise platforms including ERP, CRM, CPQ, or subscription billing systems.</li> <li>Bachelors or Masters degree in Business, Information Systems, Computer Science, or related field.</li> <li>7+ years of experience as a Business Operations Analyst or similar role within a SaaS or enterprise environment.</li> </ul>Salary Range or On Target Earnings:Minimum:$97,600.00Maximum:$225,700.00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.Note: Starting pay will be based on a number of factors and commensurate with qualifications &amp; experience.We also have a location based compensation structure; there may be a different range for candidates in this and other locationsAt Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!Anticipated Position Close Date:06/16/25Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click <a href="https://careers.zoom.us/benefits" target="_blank">Learn</a><a href="http://careers.zoom.us/benefits" target="_blank"> </a>for more information.About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment​At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an <a href="https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&amp;d=1127274756253361" target="_blank">Accommodations Request Form</a> and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.#LI-Remote

Zoom

Sr. Business Operations Analyst

<h2 id="jobDescriptionHeading"> Job Description </h2> Overview You may be eligible for a sign on bonus of up to $11,000. You may be eligible for relocation assistance. Join our team as a day shift, full-time, Respiratory Therapist in Tulsa, OK. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better <ul><li> Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being. </li></ul> <ul><li> People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for. </li></ul> <ul><li> Make Healthcare Better: We use advanced technology to support our team and enhance patient care. </li></ul> Get to Know Your Team: <ul><li>Hillcrest Medical Center is a 656-bed hospital that includes The Alexander Burn Center, The Peggy V. Helmerich Women’s Health Center, Kaiser Rehabilitation Center, the latest technology for the treatment of cancer, and the Oklahoma Heart Institute.</li></ul> Responsibilities <ul> <li>Collaborates with health care team members in planning patient care</li> <li>Verifies orders and administers aerosolized medication, bronchial hygiene, volume expansion, oxygen &amp; medical gas therapy</li> <li>Performs ventilator management, weaning, wave form graphic interpretation; airway management (intubation, extubating, trach tube change and care)</li> <li>Performs arterial blood gas sampling &amp; analysis</li> <li>Educates patient and mentors/precepts new employees, students, and peers</li> <li>Location Specific: Assisting in invasive &amp; noninvasive procedures, Cardiac Service procedures &amp; Pulmonary Diagnostic Testing</li> <li>Completion of patient care, documentation, and education</li> <li>Promotes current and accurate electronic orders, charting and charging</li> <li>Promotes high level of patient safety (Medication Safety, NPSG, etc.)</li> </ul> Qualifications Job Requirements: <ul> <li> Graduate of an accredited respiratory therapy education program (CoARC or CAAHP) with minimally 20 quarter hours of science </li> <li>NBRC credential as a CRT or RRT</li> <li>Active Oklahoma Respiratory Care Professional License as outlined by the OK Medical Board.</li> <li>BLS on start date. Must obtain ACLS, within 6 months of hire</li> </ul>

Hillcrest Healthcare System

Respiratory Therapist

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! LOB: Document Imaging Indexing Vault Operations (DIIVO) is a dynamic organization committed to delivering accurate and efficient document handling for internal and external customers. We specialize in situations that require a high attention to detail, management of risk, and adjustments for unique products. DIIVO practices process excellence in every facet of our operation and is committed to creating a work environment that drives positive employee engagement and growth. DIIVO is committed to continuous improvement of their processes and skill development for their employees. Job Description: This job is responsible for handling more complex files and effectively preventing client escalations. Key responsibilities include assisting with client escalations and related issues, performing various production and support functions, and accurately entering data and assembling documents. Job expectations include monitoring and reviewing documentation against requirements, leveraging reporting to perform job functions, and performing work across multiple workstreams and systems. Responsibilities: • Addresses issues in production proactively and handles complex client escalations • Prioritizes and organizes work to increase effectiveness, efficiency, and productivity • Monitors and reviews documentation requirements • Resolves peer or customer escalations and inquiries • Executes on policies and procedures in connection with firm policies and guidelines regarding document management Minimum Qualifications: •2 years in operations or production environment •Ability to bend and move about the production floor to push carts, move documents or boxes, and lift 25-50 pounds Desired Skills: •Experience with PDIM (Physical Document Inventory Management) application •Ability to leverage data and reporting to manage inventory and service level agreements Skills: • Policies, Procedures, and Guidelines Management • Business Operations Management • Adaptability • Attention to Detail • Customer and Client Focus • Issue Management • Collaboration • Organizational Effectiveness • Prioritization • Problem Solving Shift:1st shift (United States of America) Hours Per Week: 40

Bank of America

Production Specialist II

<h2 id="jobDescriptionHeading"> Job Description </h2> Overview Join our team as a day shift, full-time, Project Coordinator in Tulsa, OK. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better <ul> <li> Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being. </li> <li> People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for. </li> <li> Make Healthcare Better: We use advanced technology to support our team and enhance patient care. </li> </ul> Get to Know Your Team: <ul><li>Hillcrest HealthCare System (HHS) is comprised of three hospitals in Tulsa and five regional hospitals, including Hillcrest Medical Center, Hillcrest Hospital South, Tulsa Spine &amp; Specialty Hospital, Hillcrest Hospital Claremore, Hillcrest Hospital Cushing, Hillcrest Hospital Henryetta, Hillcrest Hospital Pryor, Bailey Medical Center of Owasso. Hillcrest also provides comprehensive primary and specialty care services through Utica Park Clinic and Oklahoma Heart Institute.</li></ul> Responsibilities The Project Coordinator is responsible for overseeing a variety of projects ensuring they are completed on time within budget and scope. These projects include (but are not limited to) repairs &amp; maintenance, remodels, build outs, opening/closing locations, and the on boarding of new providers. The Project Coordinator also assists with standardizing equipment, furniture and building finishes. Qualifications Job Requirements: <ul><li>High School/GED </li></ul>

Utica Park Clinic

Project Coordinator

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a href="https://customers.twilio.com/" target="_blank"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to <a href="https://www.twilio.com/en-us/blog/open-work" target="_blank">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next Partner Program Manager! About the job We’re looking for a Partner Program Manager - Enablement Lead to accelerate the success of Twilio’s global partner ecosystem. This role sits at the intersection of partner programs, strategy, sales enablement, and operations — ensuring our internal teams and partners have the tools, knowledge, and content they need to deliver results. As the face of partner enablement, you’ll work cross-functionally with Partner Account Managers (PAMs), Account Executives (AEs), Sales Enablement, Marketing, and the broader Global Alliances team to build and manage repeatable, scalable enablement programs for Systems Integrators (SIs), Consulting Partners, and Independent Software Vendors (ISVs). Whether it’s building toolkits for the field, driving awareness of partner assets, or executing global enablement campaigns — you will be the driving force behind how we educate, activate, and empower our partners and internal stakeholders. Responsibilities In this role, you’ll: <ul> <li> Design and Own the Partner Enablement Strategy: Lead the strategy, development, and execution of Twilio’s global partner enablement programs. Build scalable, role-based onboarding and training paths by partner type and region, and expand the certification roadmap in collaboration with cross-functional stakeholders.</li> <li> Develop and Deliver Enablement Content: Create and maintain high-impact learning content including onboarding journeys, AE-facing playbooks, pitch decks, solution positioning, and joint GTM toolkits. Deliver a blend of live, on-demand, and self-serve learning experiences, using tools like MindTickle and Highspot. Localize and refresh resources to meet regional and partner-specific needs.</li> <li> Drive Program Execution &amp; Adoption: Lead partner-facing programs, ensuring strong collaboration with PAMs and AEs to manage logistics, track deliverables, and drive engagement. Launch internal training to align teams on partner strategy and value.</li> <li> Manage Enablement Systems &amp; Governance: Oversee enablement content on platforms including Highspot, Impartner, Slack and MindTickle — ensuring content is current, discoverable, and aligned to field and partner needs. Conduct regular audits and drive adoption of tools across teams.</li> <li> Enable Stakeholder Alignment &amp; Partner Communications: Act as the face of partner enablement, working closely with Sales Enablement, GTM, and the Partner org to align priorities, share best practices, and ensure consistent messaging across internal and external audiences. Monitor partner engagement, certification progress, and enablement impact, adapting programs as needed.</li> </ul> Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: <ul> <li>Bachelor’s degree in Business, Marketing, Communications, or a related field; relevant experience may be considered.</li> <li>5-8 years of experience in sales enablement, project or program management, customer success, or a similar role focused on partner engagement and program operations.</li> <li>Strong project management skills, with the ability to develop and execute project plans, track milestones, and work cross-functionally.</li> <li>Excellent communication skills for delivering complex information clearly across various partner communications, including newsletters, webinars, and surveys.</li> <li>Experience with documentation management and content creation for program guides and enablement resources.</li> <li>Demonstrated ability to drive process improvements and contribute to strategic initiatives within partner or program environments.</li> </ul> Desired: <ul> <li>MBA </li> <li>Background in adult learning or instructional design.</li> <li>Experience in SaaS or cloud-based technology environments.</li> <li>Familiarity with partner GTM motions (SI/ISV enablement, marketplace, joint selling motions).</li> <li>Experience managing enablement platforms or portal ecosystems (MindTickle, Impartner, Highspot).</li> <li>Proven expertise in partner onboarding, support management, and developing partner-focused workflows.</li> </ul> Location <ul> <li>This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.</li> </ul> Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado, Hawaii, Minnesota or Vermont : $114,600.00 - $143,300.00.</li> <li>Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $121,400.00 - $151,700.00.</li> <li>Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $134,800.00 - $168,500.00.</li> <li>This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> <li>This role is eligible to earn commissions. </li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until June 16, 2025, but may change based on business needs. #LI-Remote Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodations@twilio.com</a>.

Twilio

Partner Program Manager - Enablement

Family & Children's Services

Therapist - Women in Recovery

Job TitleProject CoordinatorJob Description SummaryJob DescriptionJob DescriptionJob Description ESSENTIAL FUNCTIONS AND RESPONSIBILITIES • Review requisitions, change orders and invoices associated with the project in multiple platforms. • Maintaining, updating, and reporting all financial data relative to all projects and program development. Obtaining all required financial documentation from project vendors. Ownership of purchase order requisitions, invoice processing and ongoing communication/interaction with various finance teams • Support the project/facility manager teams and other stakeholders as needed working in a collaborative manner. Ensure completion of all initiated projects and those belonging to assigned sub regions. Maintaining overarching awareness of the projects to help identify potential risks and engaging problem-solving techniques as needed . • Issue regular status reports to personnel regarding work in progress. • Get buy in and obtain appropriate approval for organizational changes, project plans and expenditures in excess of approved budget. • Perform related assignments, as required, in the daily operation of the group. • Support and assistance throughout the pre-audit exercises (internal or external) carried out by the client. Review PO, budget, and financial closure documentation to ensure we are operating under compliance guidelines . • Review of the data quality input in clients and CW's systems and ensure accuracy. • Participate in weekly sub region/area meetings, to ensure alignment with client objectives • Identification and escalation of risks to management • Closure of projects in a timely manner per client KPI. KEY COMPETENCIES 1. Client Focus 2. Multi-Tasking 3. Organizational Skills 4. Time Management 5. Communication Proficiency (oral and written) 6. Team Orientation, can foster an environment of collaboration and Teamwork by introducing best practices and encouraging others to do so 7. Proficient user of Microsoft office , adobe acrobat and TEAMS 8. A plus but not a must: Power BI, SharePoint, OneDrive and accounting basic knowledge. IMPORTANT EDUCATION • A high school diploma is required. • A Bachelors degree with a major in architecture, engineering, building construction or other related technical area is preferred but not required. IMPORTANT EXPERIENCE • A minimum of 2 years of prior work experience in architecture, construction or project management field is preferred but not required Cushman &amp; Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. Cushman &amp; Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman &amp; Wakefield, please call the ADA line at 1-888-365-5406 or email <a href="#">HRServices@cushwake.com</a>. Please refer to the job title and job location when you contact us.INCO: “Cushman &amp; Wakefield”

Cushman & Wakefield

Nabholz Construction Corporation

Project Manager-Service

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: Role is to supervise a team that is responsible for Fixed Income, FX and Money Markets asset transfer, settlements, risk, and control for the Global Markets Operations team at Bank of America Malaysia Berhad. Candidate must also be on hand to offer premium Client Service and deal with all stakeholder queries and manage the relationships between our external and internal stakeholders. Up to date market knowledge on key initiatives and developments within the clearing and settlement space as well as regulatory understanding are essential. Directly interacting with Clients on a daily basis, you will be the main point of contact for clients on all operational issues and will act as Client advocate within BofA to ensure all clients’ needs are met. As senior member of the team, there is a focus on leadership, staff development, management best practice and delivering operational excellence. Core Daily Responsibilities: 1) review and approve asset transfers and settlements; 2) ensure accounting entries on the back of the transactions have flowed in correctly; 3) perform approver roles and other tasks to ensure appropriate segregation of duties within the Global Markets Operations team for Bank of America Malaysia Berhad; 4) role will cover managing the tasks and volumes ensuring that all tasks for the day are completed in a timely manner and within deadlines. Elements of manual intervention include additional controls designed to mitigate risks of the manual processes, which together form the manual tasks. 5) ensure all required MI and stakeholder queries are completed in a timely manner as per expectations. Individual will directly interact with Front Office, Sales, Finance, Risk, and Business Supervision for roles 1, 2, 3 and 5 above, and with Regional Management and Senior Management locally on role 4 to ensure that all deliverables are met in a timely manner and accurately. Additional supervisory responsibility for: • Ensuring that the team is complying with GMO, enterprise and regulatory requirements and standards • Ensuring that BofA’s GMO and enterprise risk framework is in place and adhered to • Serving as a key point of contact for Front Office, Compliance, Risk &amp; Control, Country Management, Regional GMO Management, technology, HR, internal and external Audit, and occasional regulatory engagement • Engage closely with Malaysia Fulfilment Servicing (Banking) Operations, and other GMO leaders from APAC branches and hub locations • Strong focus on resource planning, performance management and career development within the GMO team • Driving change programs in collaboration with technology and other partners. Projects may result from business enablement, regulatory requirements or simplification and improvement / operational excellence opportunities • Identifying areas for operational process improvement that help to increase efficiency, reduce risk and cost • Provide key leadership support to the Head of GMO for Malaysia General Requirements: · Presentable, confident and client focused. Client facing experience or ability to conduct discussions with Clients in a confident manner. · Excellent communications skills and ability to present to an audience. · Ability to work under pressure in a team environment. · Ability to liaise with all levels of the firm and people with different experiences and backgrounds. · Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate. · Previous experience within a client service team with particular focus on DMA and OTC settlement. · Knowledge of Operational Risk, Client Money Protection and Funding · Strong leadership potential · Exceptional understanding of the Malaysia regulatory environment as it relates to banking and Markets products · Proven leadership ability in a supervisory role, able to develop staff and teams to operate at a high level Other Qualifications ∙ Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions ∙ Excels in working among diverse viewpoints to determine the best path forward ∙ Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner ∙ Commitment to challenging the status quo and promoting positive change. ∙ Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base ∙ Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Assistant Vice President, Markets Support Specialist, Malaysia, Global Markets Operations

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for providing moderately complex research, reporting, and analytical support for the delivery of end-to-end support for Global Markets sales, trading and underwriting business for securities, foreign exchange, fixed income, exchange traded derivatives, and over-the-counter derivatives across multiple Lines of Business. Key responsibilities include carrying out duties under general supervision and assisting teammates while following established procedures. Line of Business Job Description: Anti Money Laundering (AML) Know Your Customer/Client Due Diligence (KYC/CDD) is part of the Global Operations organization and is responsible for client AML/KYC refresh globally. The team supports the business in completing AML/KYC due diligence checks as well as maintaining client records. ​Responsibilities: <ul> <li>Conducting client due diligence (CDD) and enhanced due diligence (ECDD) in accordance with internal policies, procedures and regulatory guidelines</li> <li>Review of refresh requirements for assigned jurisdiction in line with related Client Identification Profile (CIP)/CDD Procedures to ensure adequacy and accuracy before the requirements are sent to the client.</li> <li>Liaise with sales/ client outreach teams to obtain and validate correct documentation to fulfill refresh requirements</li> <li>Perform client refresh through the review of client documentation, vendor databases and data entered into proprietary systems to ensure all refresh requirements are met</li> <li>Ensure all jurisdictional regulatory requirements related to KYC are adhered to</li> <li>Support business with KYC related queries and requests</li> <li>Participate in remediation, internal/external Audits (where applicable)</li> <li>Maintains accuracy of client portfolio using internal and external comparison tools</li> <li>Performs research and conducts moderately complex analyses using established techniques, including transactions that require special handling and exception handling</li> <li>Explores methods to enhance processes, further reduce risks, and boost client experience</li> <li>Partners with colleagues on the trade and sales support teams, as well as external agents</li> <li>Creates reports and liaises with internal partners to ensure proper client reporting and assist with regulatory reporting</li> <li>Escalates potential risks and exposures to manager in a timely manner</li> <li>Assists with ad-hoc projects, new processes, or initiatives requiring coordination among subject matter experts representing multiple product areas or functions</li> </ul> Job Requirements: <ul> <li>2+ years of financial services experience</li> <li>Excellent verbal and written communications skills</li> <li>Documented experience performing in a process-oriented production environment that changes periodically</li> <li>Familiar with MS Office Suite (Excel/Word/Outlook/Access) </li> <li>Work in a team environment</li> <li>Organize work, prioritize tasks and handle multiple assignments simultaneously</li> <li>Successfully meet tight deadlines while ensuring data accuracy and integrity</li> <li>Work and execute with minimal supervision or remote management </li> </ul> Skills: <ul> <li>Attention to Detail</li> <li>Critical Thinking</li> <li>Data Collection and Entry</li> <li>Recording/Organizing Information</li> <li>Research</li> <li>Fraud Management</li> <li>Interpret Relevant Laws, Rules, and Regulations</li> <li>Problem Solving</li> <li>Quality Assurance</li> <li>Risk Management</li> <li>Adaptability</li> <li>Customer and Client Focus</li> <li>Prioritization</li> <li>Result Orientation</li> <li>Written Communications</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

459 Operations Jobs